JHL Solitaire Gading Serpong

Hotels
Preferred Partner Plus
8.7
/10
Very Good
1,879 reviews

What Guests Say About Their Stay

Ambiance (76)
Bedroom (76)
Staff Friendliness (74)
Bathroom (72)
Suhardi T.
10.0
/ 10
Always have the same high standard in cleanliness and staff hospitality. Facilities are also always kept top-notch. 👍
C***e
10.0
/ 10
Staff was really friendly and the room was great! The restaurant menu was also really delicious and offered huge varieties. There's also free activities that you can do, such as swimming pool, gym, and spa. Highly recommended
Chiko M.
10.0
/ 10
We recently celebrated my son's birthday at JHL Solitaire Gading Serpong, and I couldn't be happier with the experience. 🎂🎉 From the moment we arrived, the staff made us feel special, but what truly amazed us was the unexpected upgrade to our room! 🎁✨ The room was spacious, luxurious, and perfect for creating unforgettable birthday memories. Every corner of the hotel reflected elegance, and the services were impeccable. The staff's warmth and attentiveness showed why JHL truly deserves its 5-star reputation. Thank you, JHL, for going above and beyond to make our celebration magical. We'll treasure this experience forever! 💖🙏
Robby S. T.
10.0
/ 10
All the staff were very friendly. The hotel was very clean. The comfort of the hotel was top-notch.
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i***a
10.0
/ 10
Great experience & best hotel in Tangerang. All rooms, food, and staff (5-star) are awesome & top-notch. I've stayed here many times and never get tired of coming back.
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In the Area
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Jl. Gading Serpong Boulevard Barat Blok.S No. 5 , Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Luxurious Design
Aesthetic Architecture
+2 more
Staying at JHL Solitaire Gading Serpong is a good choice when you are visiting Gading Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around JHL Solitaire Gading Serpong

Jl. Gading Serpong Boulevard Barat Blok.S No. 5 , Gading Serpong, Tangerang, Banten, Indonesia, 15810
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Lobby JHL Solitaire Gading Serpong
Lobby 2 JHL Solitaire Gading Serpong

Discover More About JHL Solitaire Gading Serpong

JHL Solitaire Gading Serpong Rates per Night

JHL Solitaire Gading Serpong room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best JHL Solitaire Gading Serpong hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

JHL Solitaire Gading Serpong Location & Address

JHL Solitaire Gading Serpong is located at Jl. Gading Serpong Boulevard Barat Blok.S No. 5 , Gading Serpong, Tangerang, Banten, Indonesia, 15810. It's situated in the Gading Serpong area of Tangerang, known for its modern amenities and shopping destinations. The hotel is approximately 25 km from the city center.

How to go to JHL Solitaire Gading Serpong from Airport

Looking for the best way to get to JHL Solitaire Gading Serpong from Soekarno-Hatta International Airport? Several options are available, each with its own advantages. Consider your budget and time constraints when choosing your hotel transfer.
  • Taxi (Most Direct):

    A taxi is the most straightforward option. You can easily find a taxi at the airport. The journey typically takes around 45 minutes to an hour, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka offer a convenient way to get to the hotel. Simply book a ride through the app upon arrival.
  • Airport Bus (Most Affordable):

    The DAMRI airport bus is a budget-friendly option. Take the bus to a central location in Tangerang and then transfer to a local bus or taxi to reach JHL Solitaire Gading Serpong. This option takes longer but saves you money.

Tips:

For the most convenient route, consider using a ride hailing service through Traveloka. It offers a balance of cost and convenience, allowing you to relax after your flight.

JHL Solitaire Gading Serpong Reviews & Summary

Want to know all about hotel JHL Solitaire Gading Serpong before you book? Hotel reviews can give you a great insight into what to expect during your stay. This hotel is known for its luxurious accommodations and excellent service. Guests consistently praise the hotel's spacious rooms, comfortable beds, and stunning views. The rooftop pool and bar are standout features, offering a relaxing escape with panoramic city views. The hotel's central location also makes it easy to explore the surrounding area. Here's a snippet from a recent review: "Absolutely loved my stay at JHL Solitaire! The staff were incredibly friendly and helpful, the room was gorgeous, and the rooftop pool was the perfect place to unwind. Highly recommend!"

JHL Solitaire Gading Serpong Room Types Available

Choosing the right hotel room type can make all the difference in your stay. JHL Solitaire Gading Serpong offers a variety of categories of hotel rooms to suit every traveller's needs. From cozy standard rooms to luxurious suites, there's something for everyone.
  • Deluxe Room:

    These rooms offer comfortable accommodations with city views. Non-smoking options are available. Most rooms have a shower, but some may include a bathtub.
  • Executive Suite:

    Enjoy extra space and luxury with a separate living area. These suites offer stunning city views and include both a bathtub and shower. Non-smoking only.
  • Family Suite:

    Perfect for families, these suites offer ample space and may include multiple bedrooms. Bathtubs are available in some family suites.
  • Presidential Suite:

    The ultimate in luxury, these suites offer panoramic views, a separate living area, and a lavish bathroom with a bathtub and bidet.
JHL Solitaire Gading Serpong is not a pet-friendly hotel.

Hotel Facilities in JHL Solitaire Gading Serpong

Looking for top-notch hotel amenities? JHL Solitaire Gading Serpong has you covered. The hotel boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay for all guests.
  • Swimming Pool:

    Take a dip in the refreshing outdoor pool. Open daily from 7 AM to 7 PM.
  • Fitness Center:

    Stay active with state-of-the-art equipment. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment. Prices vary depending on the service. Open from 10 AM to 10 PM.
  • Kids' Club:

    Keep the little ones entertained with supervised activities. Open from 9 AM to 6 PM.
  • Business Center:

    Stay connected with computers, printers, and meeting rooms. Available 24 hours.

Hotel Buffet or Restaurant/Cafe in JHL Solitaire Gading Serpong

Craving a delicious meal or a quick caffeine fix? JHL Solitaire Gading Serpong offers a variety of dining options to satisfy your appetite. From a lavish hotel buffet to cozy cafes, there's something for every palate.
  • All-Day Dining Restaurant:

    Enjoy a diverse menu of international and local cuisine. The breakfast buffet is priced at approximately SGD 30 per person and is open from 6 AM to 10 AM.
  • Lobby Lounge:

    Relax with a cup of coffee or tea and enjoy light snacks. Open from 8 AM to 11 PM.
  • Rooftop Bar:

    Sip on signature cocktails while enjoying panoramic city views. Open from 5 PM to 1 AM.
Don't miss the chance to try their signature dish, Nasi Goreng JHL, a flavorful Indonesian fried rice.

JHL Solitaire Gading Serpong Airport pickups and How to Book

Need a hassle-free hotel to airport transfer? JHL Solitaire Gading Serpong offers convenient airport pick-up services. To book a hotels with airport shuttle, simply contact the hotel directly at least 24 hours in advance. Provide your flight details and estimated arrival time. The hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Want to explore Tangerang using public transport? Several MRT nearby and bus stops nearby are located near JHL Solitaire Gading Serpong.
  • TransJakarta Bus Stop Summarecon Mall Serpong:

    Approximately 1.5 km from the hotel.
  • TransJakarta Bus Stop Scientia Square Park:

    Approximately 2 km from the hotel.
To use the TransJakarta bus system, you'll need a prepaid card, which can be purchased at most bus stops and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Tangerang offers a variety of nearby places to go that are perfect for kids and adults alike. Here are a few nearby sightseeing places to consider:
  • Scientia Square Park (SQP):

    A green oasis with playgrounds, gardens, and educational exhibits. Distance: 2 km. Entry: Free.
  • Dunia Fantasi (Dufan):

    A popular amusement park with thrilling rides and attractions. Distance: 40 km. Entry: Approximately SGD 35 per person.
  • Ocean Park BSD City:

    A water park with slides, pools, and a wave machine. Distance: 10 km. Entry: Approximately SGD 25 per person.
  • Branchsto Equestrian Park:

    Enjoy horse riding and other outdoor activities. Distance: 8 km. Entry: Varies depending on the activity.
  • AEON Mall BSD City:

    A large shopping mall with an ice skating rink and a cinema. Distance: 9 km. Entry: Free (activities priced separately).

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near JHL Solitaire Gading Serpong (Tangerang)

Exploring nearby dining options is a must when visiting Tangerang. From cozy cafes to local restaurants, there's a culinary adventure waiting just around the corner. Here are some food eatiries near me to try:

Cafes/Restaurants:

  • Common Grounds:

    A popular coffee shop known for its specialty coffee and brunch menu.
  • Social Garden:

    A trendy restaurant with a lush garden setting, serving international cuisine.
  • Sushi Hiro:

    A Japanese restaurant offering a wide selection of sushi and other Japanese dishes.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, a staple dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    Indonesian salad with peanut sauce dressing.
  • Soto Ayam:

    Chicken soup with noodles and vegetables.
  • Martabak:

    Sweet or savory pancake, a popular street food snack.

Shopping places near JHL Solitaire Gading Serpong (Tangerang)

Looking for some retail therapy? Tangerang offers a variety of nearby shopping destinations, from modern malls to traditional markets. Here are a few shops near me to explore:
  • Summarecon Mall Serpong:

    A large shopping mall with a wide range of international and local brands.
  • AEON Mall BSD City:

    Another popular mall with a variety of shops, restaurants, and entertainment options.
  • Supermal Karawaci:

    A well-established mall with a mix of department stores near me and specialty shops.

Other Places to Stay Near JHL Solitaire Gading Serpong

Need alternative accommodations? Tangerang offers a range of hotels to suit every budget and preference. Here are a few options to consider:

Luxury/5–6 star hotels nearby:

  • The Ritz-Carlton Jakarta, Mega Kuningan:

    A luxurious hotel with exceptional service and amenities.
  • Hotel Mulia Senayan:

    An elegant hotel with a grand ballroom and multiple dining options.
  • Shangri-La Hotel, Jakarta:

    A renowned hotel with a beautiful pool and lush gardens.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

  • Mercure Serpong Alam Sutera:

    A modern hotel with comfortable rooms and a convenient location.
  • Atria Hotel Gading Serpong:

    A stylish hotel with a rooftop pool and bar.
  • Swiss-Belhotel Serpong:

    A well-appointed hotel with a fitness center and spa.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • Amaris Hotel Serpong Tangerang:

    A budget-friendly hotel with clean and comfortable rooms.
  • POP! Hotel BSD City:

    A vibrant and modern hotel with a minimalist design.
  • Ibis Budget Jakarta Airport:

    A practical option for travelers on a budget, located near the airport.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to experience the best of Tangerang? Hotel availability at JHL Solitaire Gading Serpong and other nearby accommodations is just a click away. Make your hotel reservations today and start planning your unforgettable trip. Don't miss out on exclusive deals and promotions. Room booking is easy and secure through Traveloka. Discover a wide range of options to suit your needs and budget. book cheap hotels in Indonesia and find cheap hotels nearby for your next adventure.

All facilities in JHL Solitaire Gading Serpong

Swimming Pool JHL Solitaire Gading Serpong
Swimming Pool
Entertainment Facility JHL Solitaire Gading Serpong
Entertainment Facility
Fitness Center JHL Solitaire Gading Serpong
Fitness Center
Lobby JHL Solitaire Gading Serpong
Lobby
Exterior JHL Solitaire Gading Serpong
Exterior

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Shower
  • TV

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Children play area
  • Fitness center
  • Hot tub
  • Massage
  • Outdoor pool
  • Spa

General

  • AC
  • Ballroom
  • Non-smoking room
  • Swimming pool

Accessibilty

  • Disabled access friendly
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible

Transportation

  • Airport transfer
  • Area shuttle with surcharge
  • Valet parking (surcharge)

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Shops

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • Laundry service

Food and Drinks

  • Bar
  • Buffet breakfast

Business Facilities

  • Business center
  • Meeting facilities

Kids and Pets

  • CRIBS
  • Highchairs

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in JHL Solitaire Gading Serpong

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Check In time at 14:00 and Check Out time at 12:00

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JHL Solitaire Gading Serpong
141
Number of floors in JHL Solitaire Gading Serpong
15
Another facilities in JHL Solitaire Gading Serpong
Bathrobe, Bathtub, Cable TV, Desk, Hairdryer

Frequently asked question in JHL Solitaire Gading Serpong

What are available facilities at JHL Solitaire Gading Serpong?
There are top facilites at JHL Solitaire Gading Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at JHL Solitaire Gading Serpong?
The standard check-in time at JHL Solitaire Gading Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00
Does JHL Solitaire Gading Serpong provide breakfast?
Yes, JHL Solitaire Gading Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of JHL Solitaire Gading Serpong
JHL Solitaire Gading Serpong has a 5.0-star rating.
How many floors does JHL Solitaire Gading Serpong have?
JHL Solitaire Gading Serpong has 15.
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More Reviews from Other Guests in JHL Solitaire Gading Serpong

8.8
Very Good
From 1,822 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about JHL Solitaire Gading Serpong
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Bedroom (67)
Ambiance (63)
Staff Friendliness (61)
Room Space (58)
Bathroom (57)
Hotel Area (57)
Variety (56)
Family Friendly (52)
Taste (52)
Surroundings (48)
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Traveler Reviews JHL Solitaire Gading Serpong

Number of reviews per page
20
40
Customer reviews
Robby S. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
All the staff were very friendly. The hotel was very clean. The comfort of the hotel was top-notch.
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
So nice to stay with family or just for solo staycation because the hotel room is so relaxing, got bathtub in the bathroom, no noise in the room, so clean, and the variety of the restaurant breakfast are so many, will suggest to my friend and relative.
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i***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Great experience & best hotel in Tangerang. All rooms, food, and staff (5-star) are awesome & top-notch. I've stayed here many times and never get tired of coming back.
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H***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff are all friendly, the food is varied and delicious, the rooms are clean and function well.
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Accommodation's Reply
28 Oct 2025
Best regards from JHL Solitaire Gardening Mobile Thank you for your review and recommendation of our hotel. We are glad you enjoyed your stay. Thank you, Grant Alexander, General Manager Solitaire
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S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Overall stay experience was good. Spacious room with good amenties with welcome drinks and complimentary snacks and drinks provided in the minibar. Bed was comfortable and clean. Just find the bathroom has a stench probably from the water supply.
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Accommodation's Reply
28 Oct 2025
Dear Our Valued Guest, Warmest greetings from JHL Solitaire Gading Serpong We are glad that our room & service met your expectations and we're very sorry for your uncomfortable with the bathroom. We have noted your concern and escalate this issue to our engineering team to be followed up and hope you will have a better experience in the future. Once again, thank you for your reviews, we value your opinion and look forward to welcoming you back soon Solitaire Regards, Grant Alexander General Manager
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The service is very excellent, the room is very clean and the food is very delicious so it is very comfortable to stay with the family.
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience and positive review of JHL Solitaire Gading Serpong. We are very pleased that our services, especially our facilities and food menu, have made a good impression on you. We will share your feedback with our team to improve our services further. We do hope to welcome you back to JHL Solitaire Gading Serpong again. Best regards, Grant Alexander, General Manager
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The room is very cozy and clean with a high-tech bathroom.
1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Valued Guest, Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating! I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future. Solitaire Regards, Grant Alexander General Manager
C***o
icon-origin-TRAVELOKA
7.2
/10
Reviewed 6 week(s) ago
Ordered a meal in this room on September 27, 2025 for dinner in room 0917, the waiter delivered the food in front of the room, when the tray was opened it was spilled and messy, said he would replace it with a new one, but he returned in 5 minutes, but it turned out the food was only rearranged, a lot of it was messy and there was a lot of hair in the food. Very disappointed with the service of a 5 star hotel
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Accommodation's Reply
03 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to share your review of your experience at JHL Solitaire Gading Serpong. We sincerely apologize for the inconvenience you experienced with the in-room dining service on September 27th in room 0917. Your experience was in no way in line with the service and cleanliness standards that are our commitment as a five-star hotel. We have forwarded your feedback to the relevant team for immediate and serious follow-up as a basis for thorough evaluation and improvement. We deeply regret this inconvenience and are committed to ensuring that a similar incident will not happen again. We greatly appreciate your feedback and look forward to welcoming you back and providing an even better experience that meets your expectations. If you would like, please contact us via email at afom.sgs@jhlcollections.com to discuss further. Sincerely, Grant Alexander, General Manager, JHL Solitaire Gading Serpong
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H***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel atmosphere remains calm, even though many people are staying at the hotel.
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Accommodation's Reply
29 Sep 2025
Dear Our Valued Guest, thank you for taking the time to review JHL Solitaire Gading Serpong. Your comfort and satisfaction are our goal. We are delighted to provide our guests with the best service possible. We hope you and your family will return to JHL Solitaire Gading Serpong in the near future. Solitaire Regards, Grant Alexander, General Manager
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H***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel service is good, the hotel atmosphere is calm even though many people are staying at the hotel.
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Accommodation's Reply
29 Sep 2025
Dear Our Valued Guest, thank you for taking the time to review JHL Solitaire Gading Serpong. Your comfort and satisfaction are our goal. We are delighted to provide our guests with the best service possible. We hope you and your family will return to JHL Solitaire Gading Serpong in the near future. Solitaire Regards, Grant Alexander, General Manager
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S***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 7 week(s) ago
Cleanliness and friendliness are okay. However, the room isn't soundproof. You can hear exhausts on the street and music from across the street.
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Accommodation's Reply
29 Sep 2025
Dear Our Valued Guest, Thank you for taking the time to share your review with jhl solitaire Gading Serpong. We appreciate your valuable feedback as it helps us identify areas for improvement in providing the best service to our guests. We look forward to welcoming you back to jhl solitaire Gading Serpong. Solitaire Regards, Grant Alexander, General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Comfortable, spacious and clean rooms, fun and unique facilities for young families, especially with the Acquaree spa kids pool.
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Accommodation's Reply
19 Sep 2025
Dear Our Valued Guest, Thank you for taking the time to share your experience and positive review of JHL Solitaire Gading Serpong. We are delighted that our service, especially our Acquaree facility, has left a positive impression on you. We will share your feedback with the team so that we can maintain and improve the service we provide to our guests. We look forward to welcoming you back to JHL Solitaire Gading Serpong. Solitaire Regards, Grant Alexander, General Manager.
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M***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff is very friendly and helpful. It's in the city center, so it's easy to find any food. The breakfast is very varied, from traditional to Western to Japanese. My initial intention for a staycation here was to go to the waterpark spa kids. But it turned out to be fully booked from Saturday to Sunday. Sigh. But overall, I recommend a staycation here. Thank you.
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Accommodation's Reply
19 Sep 2025
Dear Our Valued Guest, Warm greetings from jhl solitaire Gading Serpong. Thank you for choosing jhl solitaire Gading Serpong as your holiday destination and for taking the time to review our hotel. On behalf of the management, I would like to apologize if your experience did not meet your expectations regarding the unavailability of Acquaree last Saturday and Sunday. At jhl solitaire Gading Serpong, we strive to provide the best experience for every guest. Therefore, your review is very important for us to continue improving our service to be even better in the future. We look forward to serving you again in the future. Sincerely, Grant Alexander, General Manager.
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N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly and the hotel is clean.
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Accommodation's Reply
12 Sep 2025
Dear Our Valued Guest, thank you for taking the time to review JHL Solitaire Gading Serpong. Our goal is to ensure your comfort and satisfaction are our top priorities. We hope you and your family will return to JHL Solitaire Gading Serpong in the near future. Solitaire Regards, Grant Alexander, General Manager.
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S***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Ok, the service is also good, clean, recommended
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Accommodation's Reply
12 Sep 2025
Dear Our Valued Guest, Warm greetings from jhl solitaire Gading Serpong. Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay. We will share your review with our team, which will certainly motivate us to always provide the best service and facilities for our guests. We hope to see you again soon. Solitaire Regards, Grant Alexander, General Manager
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Amelia S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff are friendly, the service is also good, the facilities are good, the rooms are super spacious and most importantly the breakfast is super duper delicious, really great.
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+4
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Accommodation's Reply
08 Sep 2025
Dear Ms. Amelia, Warm greetings from JHL Solitaire Gading Serpong. We are delighted to receive your positive feedback regarding your stay. We will share your positive review with our team, which will certainly motivate us to always provide and improve our services for our guests. Once again, thank you for sharing your experience. We look forward to welcoming you back to JHL Solitaire Gading Serpong. Solitaire Regards, Grant Alexander, General Manager
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H***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It was truly a different experience.. As befits the star rating of the hotel... The breakfast was the best in terms of taste and variety👍
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Accommodation's Reply
08 Sep 2025
Dear Our Valued Guest, Thank you for taking the time to share your experience and positive review of JHL Solitaire Gading Serpong. We are delighted that our service, especially our facilities and breakfast selection, have left a positive impression on you. We will share your feedback with the team so that we can maintain and improve the service we provide to our guests. We look forward to welcoming you back to JHL Solitaire Gading Serpong. Solitaire Regards, Grant Alexander, General Manager.
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d***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The staff is responsive and friendly
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Our Valued Guest, Warm greetings from jhl solitaire Gading Serpong. Thank you for taking the time to give us a perfect rating. We are delighted that you enjoyed our service. We look forward to welcoming you back to jhl solitaire Gading Serpong. Solitaire Regards, Grant Alexander, General Manager
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
It's really cool, I don't regret staying here.
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Accommodation's Reply
03 Sep 2025
Dear Our Valued Guest, thank you for taking the time to review JHL Solitaire Gading Serpong. Our goal is to ensure your comfort and satisfaction. We are delighted to provide you with our best service, especially with our exciting children's activities. We hope you and your family will return to JHL Solitaire Gading Serpong in the near future. Regards, Grant Alexander, General Manager.
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A***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Great ambiance, friendly staff
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Accommodation's Reply
25 Aug 2025
Dear Our Valued Guest, Warmest Greetings from JHL Solitaire Gading Serpong! Thank you for sharing your experience at JHL Solitaire Gading Serpong. It is our pleasure to have you as our guest. I will certainly take the opportunity to share your comments to improve our service with the rest of the team. I hope that there will be other occasions for you to come back soon. I look forward to welcoming you back in the hopefully near future. Solitaire Regards, Grant Alexander General Manager
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Lobby 4 JHL Solitaire Gading Serpong

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8.8
Very Good
From 1,822 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about JHL Solitaire Gading Serpong
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Bedroom (67)
Ambiance (63)
Staff Friendliness (61)
Room Space (58)
Bathroom (57)
Hotel Area (57)
Variety (56)
Family Friendly (52)
Taste (52)
Surroundings (48)
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Traveler Reviews JHL Solitaire Gading Serpong

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40
Customer reviews
Robby S. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
All the staff were very friendly. The hotel was very clean. The comfort of the hotel was top-notch.
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
So nice to stay with family or just for solo staycation because the hotel room is so relaxing, got bathtub in the bathroom, no noise in the room, so clean, and the variety of the restaurant breakfast are so many, will suggest to my friend and relative.
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i***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Great experience & best hotel in Tangerang. All rooms, food, and staff (5-star) are awesome & top-notch. I've stayed here many times and never get tired of coming back.
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H***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff are all friendly, the food is varied and delicious, the rooms are clean and function well.
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Accommodation's Reply
28 Oct 2025
Best regards from JHL Solitaire Gardening Mobile Thank you for your review and recommendation of our hotel. We are glad you enjoyed your stay. Thank you, Grant Alexander, General Manager Solitaire
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S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Overall stay experience was good. Spacious room with good amenties with welcome drinks and complimentary snacks and drinks provided in the minibar. Bed was comfortable and clean. Just find the bathroom has a stench probably from the water supply.
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Accommodation's Reply
28 Oct 2025
Dear Our Valued Guest, Warmest greetings from JHL Solitaire Gading Serpong We are glad that our room & service met your expectations and we're very sorry for your uncomfortable with the bathroom. We have noted your concern and escalate this issue to our engineering team to be followed up and hope you will have a better experience in the future. Once again, thank you for your reviews, we value your opinion and look forward to welcoming you back soon Solitaire Regards, Grant Alexander General Manager
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The service is very excellent, the room is very clean and the food is very delicious so it is very comfortable to stay with the family.
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience and positive review of JHL Solitaire Gading Serpong. We are very pleased that our services, especially our facilities and food menu, have made a good impression on you. We will share your feedback with our team to improve our services further. We do hope to welcome you back to JHL Solitaire Gading Serpong again. Best regards, Grant Alexander, General Manager
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The room is very cozy and clean with a high-tech bathroom.
1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Valued Guest, Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating! I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future. Solitaire Regards, Grant Alexander General Manager
C***o
icon-origin-TRAVELOKA
7.2
/10
Reviewed 6 week(s) ago
Ordered a meal in this room on September 27, 2025 for dinner in room 0917, the waiter delivered the food in front of the room, when the tray was opened it was spilled and messy, said he would replace it with a new one, but he returned in 5 minutes, but it turned out the food was only rearranged, a lot of it was messy and there was a lot of hair in the food. Very disappointed with the service of a 5 star hotel
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Accommodation's Reply
03 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to share your review of your experience at JHL Solitaire Gading Serpong. We sincerely apologize for the inconvenience you experienced with the in-room dining service on September 27th in room 0917. Your experience was in no way in line with the service and cleanliness standards that are our commitment as a five-star hotel. We have forwarded your feedback to the relevant team for immediate and serious follow-up as a basis for thorough evaluation and improvement. We deeply regret this inconvenience and are committed to ensuring that a similar incident will not happen again. We greatly appreciate your feedback and look forward to welcoming you back and providing an even better experience that meets your expectations. If you would like, please contact us via email at afom.sgs@jhlcollections.com to discuss further. Sincerely, Grant Alexander, General Manager, JHL Solitaire Gading Serpong
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H***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel atmosphere remains calm, even though many people are staying at the hotel.
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Accommodation's Reply
29 Sep 2025
Dear Our Valued Guest, thank you for taking the time to review JHL Solitaire Gading Serpong. Your comfort and satisfaction are our goal. We are delighted to provide our guests with the best service possible. We hope you and your family will return to JHL Solitaire Gading Serpong in the near future. Solitaire Regards, Grant Alexander, General Manager
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H***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel service is good, the hotel atmosphere is calm even though many people are staying at the hotel.
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Accommodation's Reply
29 Sep 2025
Dear Our Valued Guest, thank you for taking the time to review JHL Solitaire Gading Serpong. Your comfort and satisfaction are our goal. We are delighted to provide our guests with the best service possible. We hope you and your family will return to JHL Solitaire Gading Serpong in the near future. Solitaire Regards, Grant Alexander, General Manager
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S***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 7 week(s) ago
Cleanliness and friendliness are okay. However, the room isn't soundproof. You can hear exhausts on the street and music from across the street.
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Accommodation's Reply
29 Sep 2025
Dear Our Valued Guest, Thank you for taking the time to share your review with jhl solitaire Gading Serpong. We appreciate your valuable feedback as it helps us identify areas for improvement in providing the best service to our guests. We look forward to welcoming you back to jhl solitaire Gading Serpong. Solitaire Regards, Grant Alexander, General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Comfortable, spacious and clean rooms, fun and unique facilities for young families, especially with the Acquaree spa kids pool.
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Accommodation's Reply
19 Sep 2025
Dear Our Valued Guest, Thank you for taking the time to share your experience and positive review of JHL Solitaire Gading Serpong. We are delighted that our service, especially our Acquaree facility, has left a positive impression on you. We will share your feedback with the team so that we can maintain and improve the service we provide to our guests. We look forward to welcoming you back to JHL Solitaire Gading Serpong. Solitaire Regards, Grant Alexander, General Manager.
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M***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff is very friendly and helpful. It's in the city center, so it's easy to find any food. The breakfast is very varied, from traditional to Western to Japanese. My initial intention for a staycation here was to go to the waterpark spa kids. But it turned out to be fully booked from Saturday to Sunday. Sigh. But overall, I recommend a staycation here. Thank you.
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Accommodation's Reply
19 Sep 2025
Dear Our Valued Guest, Warm greetings from jhl solitaire Gading Serpong. Thank you for choosing jhl solitaire Gading Serpong as your holiday destination and for taking the time to review our hotel. On behalf of the management, I would like to apologize if your experience did not meet your expectations regarding the unavailability of Acquaree last Saturday and Sunday. At jhl solitaire Gading Serpong, we strive to provide the best experience for every guest. Therefore, your review is very important for us to continue improving our service to be even better in the future. We look forward to serving you again in the future. Sincerely, Grant Alexander, General Manager.
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N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly and the hotel is clean.
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Accommodation's Reply
12 Sep 2025
Dear Our Valued Guest, thank you for taking the time to review JHL Solitaire Gading Serpong. Our goal is to ensure your comfort and satisfaction are our top priorities. We hope you and your family will return to JHL Solitaire Gading Serpong in the near future. Solitaire Regards, Grant Alexander, General Manager.
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S***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Ok, the service is also good, clean, recommended
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Accommodation's Reply
12 Sep 2025
Dear Our Valued Guest, Warm greetings from jhl solitaire Gading Serpong. Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay. We will share your review with our team, which will certainly motivate us to always provide the best service and facilities for our guests. We hope to see you again soon. Solitaire Regards, Grant Alexander, General Manager
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Amelia S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff are friendly, the service is also good, the facilities are good, the rooms are super spacious and most importantly the breakfast is super duper delicious, really great.
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+4
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Accommodation's Reply
08 Sep 2025
Dear Ms. Amelia, Warm greetings from JHL Solitaire Gading Serpong. We are delighted to receive your positive feedback regarding your stay. We will share your positive review with our team, which will certainly motivate us to always provide and improve our services for our guests. Once again, thank you for sharing your experience. We look forward to welcoming you back to JHL Solitaire Gading Serpong. Solitaire Regards, Grant Alexander, General Manager
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H***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It was truly a different experience.. As befits the star rating of the hotel... The breakfast was the best in terms of taste and variety👍
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Accommodation's Reply
08 Sep 2025
Dear Our Valued Guest, Thank you for taking the time to share your experience and positive review of JHL Solitaire Gading Serpong. We are delighted that our service, especially our facilities and breakfast selection, have left a positive impression on you. We will share your feedback with the team so that we can maintain and improve the service we provide to our guests. We look forward to welcoming you back to JHL Solitaire Gading Serpong. Solitaire Regards, Grant Alexander, General Manager.
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d***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The staff is responsive and friendly
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Our Valued Guest, Warm greetings from jhl solitaire Gading Serpong. Thank you for taking the time to give us a perfect rating. We are delighted that you enjoyed our service. We look forward to welcoming you back to jhl solitaire Gading Serpong. Solitaire Regards, Grant Alexander, General Manager
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Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
It's really cool, I don't regret staying here.
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Accommodation's Reply
03 Sep 2025
Dear Our Valued Guest, thank you for taking the time to review JHL Solitaire Gading Serpong. Our goal is to ensure your comfort and satisfaction. We are delighted to provide you with our best service, especially with our exciting children's activities. We hope you and your family will return to JHL Solitaire Gading Serpong in the near future. Regards, Grant Alexander, General Manager.
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A***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Great ambiance, friendly staff
Find this review helpful?
Accommodation's Reply
25 Aug 2025
Dear Our Valued Guest, Warmest Greetings from JHL Solitaire Gading Serpong! Thank you for sharing your experience at JHL Solitaire Gading Serpong. It is our pleasure to have you as our guest. I will certainly take the opportunity to share your comments to improve our service with the rest of the team. I hope that there will be other occasions for you to come back soon. I look forward to welcoming you back in the hopefully near future. Solitaire Regards, Grant Alexander General Manager
Number of reviews per page
20
40