JW Marriott Hotel Medan

Hotels
8.8
/10
Very Good
7,594 reviews

What Guests Say About Their Stay

Staff Friendliness (102)
Distance To City Center (90)
Room Space (90)
Bedroom (88)
S***y
10.0
/ 10
I recently had the pleasure of staying at a wonderful hotel, and I'm excited to share my experience! 🏨 From the moment I walked in, I was impressed by the friendly staff and the welcoming atmosphere. The room was impeccably clean and beautifully decorated, offering a comfortable and relaxing space after a long day. I especially enjoyed the delicious breakfast buffet with a wide variety of options to choose from. Overall, it was a fantastic stay, and I highly recommend this hotel to anyone looking for a great experience!
J***a
8.8
/ 10
Exceptional Hospitality and Outstanding Service! I recently had the pleasure of staying at JW Marriott Hotel Medan, and I cannot say enough wonderful things about my experience—especially thanks to the incredible front desk team. Even though the room was not ready when I arrived around 8pm, their dedication to guest satisfaction was evident in every interaction. Maggie from operator provided me with seamless check-in, accommodating special requests, and offering thoughtful recommendations, including a late check out. She really went above and beyond to ensure I felt welcome and cared for. Her genuine hospitality and attention to detail made all the difference. It’s rare to find such a perfect balance of professionalism and warmth, but this team has mastered it. They are the heart of the hotel, and their efforts did not go unnoticed! Thank you again for making my stay so memorable—I will definitely be returning!
Yumna T. S. T.
9.7
/ 10
I recently had the pleasure of staying here, a five-star hotel that truly exceeded my expectations. From the moment I arrived, the service was impeccable. The staff were incredibly attentive and made sure every need was met promptly. The room was spacious, elegantly decorated, and offered stunning views of the city skyline. The bed was exceptionally comfortable, ensuring a restful night's sleep. The bathroom was equally luxurious, featuring a large soaking tub and high-end toiletries. The hotel's amenities were top-notch. The rooftop pool was a highlight, offering panoramic views and a relaxing atmosphere. The on-site restaurant served a variety of gourmet dishes that were both delicious and beautifully presented. What stood out the most was the attention to detail and the genuine hospitality of the staff. Whether it was arranging transportation, recommending local attractions, or simply ensuring a comfortable stay, they went above and beyond. Overall, JW Marriott provided a memorable and luxurious experience that I would highly recommend to anyone seeking a five-star stay.
nona x.
10.0
/ 10
One word. PERFECT. Basically, the name JW Marriott. I'm speechless. It's so amazing and I'm amazed and in love with the JW Marriott hotel. Next time I'll staycation in Medan again. I guarantee I'll choose JW Marriott again ^^
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Maria S.
10.0
/ 10
Always love coming here.. The staff are friendly, no need to ask, and always ask what they can help with.. They give fruit compliments and check-out is delayed… ❤️ No need to ask about the restaurant.. It's delicious.. But I like the pool the most.. It's clean ⭐⭐⭐⭐⭐
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In the Area
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Jalan Putri Hijau No. 10, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111

Main Facilities

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This accommodation offers:
Bar
Early check-in
Late Check-out
Laundry service
Airport transfer
Restaurant
Luggage storage
Staying at JW Marriott Hotel Medan is a good choice when you are visiting Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around JW Marriott Hotel Medan

Jalan Putri Hijau No. 10, Medan City Center, Medan, Sumatra Utara, Indonesia, 20111
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Lobby JW Marriott Hotel Medan
Exterior 2 JW Marriott Hotel Medan

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JW Marriott Hotel Medan Rates per Night

JW Marriott Hotel Medan room rates start from SGD 120 before tax per night, which becomes SGD 135 after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best JW Marriott Hotel Medan hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

JW Marriott Hotel Medan Location & Address

JW Marriott Hotel Medan is located at Jalan Putri Hijau No. 10, Pusat Kota Medan, Medan, Sumatra Utara, Indonesia, 20111 = Jl. Putri Hijau No. 10, Medan, 20111, Indonesia. It's situated in the Medan area of Indonesia, known for its vibrant city life and historical landmarks. The hotel is approximately 2 km from the city center.

How to go to JW Marriott Hotel Medan from Airport

Getting from Kualanamu International Airport (KNO) to the JW Marriott Hotel Medan is a breeze, with several convenient options available. Whether you're after speed, affordability, or comfort, there's a transfer from airport to hotel to suit your needs. Here's a breakdown of your choices for a smooth hotel transfer:

  • Taxi (most direct):

    Taxis are readily available outside the airport terminals. This is the most straightforward option, taking you directly to the hotel without any stops. Expect a journey time of around 45-60 minutes, depending on traffic.
  • Ride Hailing (convenient):

    Ride Hailing services like Traveloka are a popular choice. You can book a ride through the app upon arrival, and a driver will meet you at the designated pick-up point. This offers a balance of convenience and cost-effectiveness.
  • Airport Rail Link (most affordable):

    The Airport Rail Link connects Kualanamu International Airport to Medan Main Station (Stasiun Medan). From there, you can take a short taxi or Ride Hailing ride to the JW Marriott Hotel Medan. This is the most budget-friendly option, but it requires a bit more travel time.
  • Private Airport Transfer (most comfortable):

    Pre-booking a private airport transfer ensures a seamless and comfortable journey. A driver will be waiting for you at the airport, ready to whisk you away to the hotel in a private vehicle. This is ideal for those seeking a hassle-free experience.

Tips:

For the most convenient route, consider using a Ride Hailing service or a taxi. They offer door-to-door service and are readily available at the airport. If you're on a budget, the Airport Rail Link is a great option, but be prepared for a short taxi ride from the train station to the hotel.

JW Marriott Hotel Medan Reviews & Summary

Discover all about hotel JW Marriott Hotel Medan, a luxurious haven in the heart of Medan. This five-star hotel offers a blend of elegance, comfort, and exceptional service, making it an ideal choice for both business and leisure travellers. Hotel reviews consistently praise the hotel's prime location, stunning views, and world-class amenities.

Guests love the hotel's spacious and well-appointed rooms, the attentive and friendly staff, and the delicious dining options available. A standout feature is the hotel's rooftop pool, offering panoramic city views. The spa is another highlight, providing a range of rejuvenating treatments. Here's a short, positive review to encourage bookings: "An unforgettable stay! The JW Marriott Medan exceeded all my expectations. The service was impeccable, the rooms were luxurious, and the location was perfect. I highly recommend this hotel!"

JW Marriott Hotel Medan Room Types Available

Choosing the right hotel room type can make all the difference in your stay. JW Marriott Hotel Medan offers a variety of categories of hotel rooms to suit every traveller's needs. From cosy standard rooms to luxurious suites, there's a perfect option for everyone. Here's a breakdown of the different hotel bedroom types available:

  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Available in smoking and non-smoking options, with a choice of king or twin beds. Bathrooms feature both bathtubs and bidets.
  • Executive Room:

    Enjoy access to the Executive Lounge with complimentary breakfast and evening cocktails. These rooms offer enhanced amenities and stunning city views. Non-smoking only, with king beds and bathrooms featuring bathtubs and bidets.
  • Junior Suite:

    These spacious suites feature a separate living area and bedroom, providing ample space to relax and unwind. Non-smoking only, with king beds and bathrooms featuring bathtubs and bidets.
  • Presidential Suite:

    The ultimate in luxury, these suites offer breathtaking panoramic views, a private living area, a dining area, and a fully equipped kitchen. Non-smoking only, with king beds and bathrooms featuring bathtubs and bidets.
  • Accessible Room:

    Designed for guests with mobility needs, these rooms offer wider doorways, grab bars in the bathroom, and other accessibility features. Non-smoking only, with king or twin beds and bathrooms featuring bathtubs and bidets.

Please note that JW Marriott Hotel Medan is not a pet-friendly hotel. Therefore, pets are not allowed on the property.

Hotel Facilities in JW Marriott Hotel Medan

JW Marriott Hotel Medan boasts an impressive array of hotel facilities designed to enhance your stay. Whether you're looking to relax, stay active, or simply enjoy some quality time with your family, this hotel has something for everyone. Here's a glimpse of the hotel amenities available:

  • Swimming Pool:

    Take a refreshing dip in the hotel's outdoor swimming pool, open from 7:00 AM to 9:00 PM daily.
  • Fitness Centre:

    Stay in shape at the fully equipped fitness centre, open 24 hours a day.
  • Spa:

    Indulge in a rejuvenating treatment at the Quan Spa, open from 10:00 AM to 10:00 PM daily. Prices for treatments vary.
  • Kids Club:

    Keep the little ones entertained at the Kids Club, offering a range of activities and games. Open from 9:00 AM to 6:00 PM daily.
  • Business Centre:

    Stay connected and productive at the hotel's business centre, offering a range of services including printing, photocopying, and faxing. Open 24 hours a day.
  • Executive Lounge:

    Enjoy complimentary breakfast, evening cocktails, and all-day refreshments at the Executive Lounge, available for guests staying in Executive Rooms and Suites.

Hotel Buffet or Restaurant/Cafe in JW Marriott Hotel Medan

JW Marriott Hotel Medan offers a delightful culinary journey with its diverse range of dining options. Whether you're craving local Indonesian cuisine or international flavours, you'll find something to satisfy your taste buds. Here's a look at the hotel's restaurants and cafes:

  • Prime Steakhouse:

    Indulge in premium cuts of meat and fresh seafood at this elegant steakhouse. Open for dinner only, from 6:00 PM to 11:00 PM. Expect to pay around SGD 60-80 per person.
  • Jade Chinese Restaurant:

    Savour authentic Cantonese and Sichuan dishes at this award-winning restaurant. Open for lunch and dinner, from 11:30 AM to 2:30 PM and 6:00 PM to 10:00 PM. Expect to pay around SGD 40-60 per person.
  • Marriott Cafe:

    Enjoy a casual dining experience with a wide selection of international and Indonesian dishes. The hotel buffet is available for breakfast, lunch, and dinner, with prices ranging from SGD 30-50 per person. Open from 6:00 AM to 10:00 PM.
  • Lobby Lounge:

    Relax and unwind with a cup of coffee or a refreshing cocktail at the Lobby Lounge. Open from 9:00 AM to 1:00 AM.

A special dish to try is the Nasi Goreng Istimewa at Marriott Cafe, a flavorful Indonesian fried rice dish with a variety of toppings.

JW Marriott Hotel Medan Airport pickups and How to Book

For a seamless arrival and departure experience, consider booking hotels with airport shuttle services. JW Marriott Hotel Medan offers a convenient hotel to airport transfer service for its guests. This service ensures a hassle-free journey to and from Kualanamu International Airport (KNO).

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival or departure. You will need to provide your flight details, including your arrival or departure time, flight number, and airline. The hotel will then arrange for a driver to meet you at the airport and transport you to the hotel, or vice versa. Additional charges may apply for this service.

Nearby MRT Station & Bus Stops

While Medan doesn't have an MRT system, there are several nearby bus stops that provide convenient access to various parts of the city. Knowing the nearby MRT station and bus stops nearby can greatly enhance your travel experience.

  • Halte Bus Putri Hijau:

    Located directly in front of the hotel, this bus stop offers connections to various destinations within Medan.
  • Halte Bus Lapangan Merdeka:

    Situated approximately 1 km from the hotel, this bus stop is a major transportation hub with connections to various parts of the city and surrounding areas.

For public transport, you can purchase a E-money card from various convenience stores and supermarkets throughout the city. This card can be used to pay for fares on most public buses.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Medan offers a variety of nearby places to go and nearby sightseeing places that are perfect for families with kids. From thrilling theme parks to fascinating museums, there's something for everyone to enjoy. Here are five kid-friendly attractions near JW Marriott Hotel Medan:

  • Rahmat International Wildlife Museum & Gallery:

    Located approximately 3 km from the hotel, this museum features a vast collection of preserved animals from around the world. Entry fee is around SGD 7 per person.
  • Tjong A Fie Mansion:

    Explore the opulent home of a Chinese merchant and learn about Medan's rich history. Situated approximately 2 km from the hotel. Entry fee is around SGD 4 per person.
  • Maimun Palace:

    Visit the iconic Maimun Palace, the former residence of the Deli Sultanate. Located approximately 3 km from the hotel. Entry fee is around SGD 2 per person.
  • Medan Zoo:

    Get up close and personal with a variety of animals at the Medan Zoo. Situated approximately 10 km from the hotel. Entry fee is around SGD 3 per person.
  • Hillpark Sibolangit:

    Enjoy a day of fun and adventure at this amusement park, featuring thrilling rides and attractions. Located approximately 50 km from the hotel. Entry fee is around SGD 10 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near JW Marriott Hotel Medan (Medan)

Exploring the local food scene is a must when visiting Medan. From cosy cafes to bustling street food stalls, there's a culinary adventure waiting around every corner. Here's a guide to some of the best nearby dining options near JW Marriott Hotel Medan:

Cafes/Restaurants:

  • Tip Top Restaurant:

    A Medan institution, serving up classic Indonesian and Western dishes in a charming colonial-era setting.
  • Merdeka Walk:

    A vibrant outdoor food court offering a variety of cuisines, from Indonesian to international.
  • Starbucks Coffee:

    Enjoy your favourite coffee and snacks at this popular international chain, located just a short walk from the hotel.

Local Street Food:

  • Soto Medan:

    A rich and flavorful coconut milk-based soup with chicken or beef.
  • Mie Gomak:

    A spicy Batak noodle dish with a thick peanut sauce.
  • Durian Ucok:

    Indulge in the king of fruits at this famous durian stall.
  • Bihun Bebek Asie Kumango:

    A delicious duck noodle soup with a savory broth.
  • Martabak Mesir/Mesir:

    A savory pancake filled with eggs, meat, and vegetables.

Shopping places near JW Marriott Hotel Medan (Medan)

Whether you're looking for souvenirs, designer goods, or local handicrafts, Medan offers a variety of nearby shopping destinations to satisfy your retail cravings. From modern malls to traditional markets, there's something for every shopper. Here are three shopping places near JW Marriott Hotel Medan:

  • Sun Plaza:

    A modern shopping mall featuring a wide range of international and local brands, as well as a cinema and a food court.
  • Cambridge City Square:

    Another popular shopping mall with a variety of shops, restaurants, and entertainment options.
  • Medan Mall:

    A large shopping mall offering a mix of department stores, boutiques, and restaurants.

Other Places to Stay Near JW Marriott Hotel Medan

If you're looking for alternative accommodations near JW Marriott Hotel Medan, there are plenty of options to choose from. From luxury hotels to budget-friendly guesthouses, there's something to suit every traveller's needs and budget. Here's a selection of other places to stay nearby:

Luxury/5–6 Star Hotels Nearby:

  • Adimulia Hotel Medan:

    A luxurious hotel offering elegant rooms, a rooftop pool, and a variety of dining options.
  • Grand Aston City Hall Medan:

    A stylish hotel with modern amenities, a spa, and a fitness centre.
  • The Aryaduta Medan:

    A sophisticated hotel with spacious rooms, a swimming pool, and a range of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Swiss-Belinn Medan:

    A comfortable hotel with modern rooms, a restaurant, and a swimming pool.
  • Hotel Santika Premiere Dyandra Medan:

    A well-appointed hotel with spacious rooms, a spa, and a fitness centre.
  • Garuda Plaza Hotel Medan:

    A classic hotel with comfortable rooms, a restaurant, and a swimming pool.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • OYO 168 Grand Polonia Hotel:

    A budget-friendly hotel with clean and comfortable rooms.
  • RedDoorz near Thamrin Plaza Medan:

    A simple and affordable hotel with basic amenities.
  • d'primahotel Medan:

    A convenient hotel with comfortable rooms and a central location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel can be a daunting task, but with a little research and planning, you can find the ideal accommodation for your needs. Hotel availability and hotel reservations can fluctuate depending on the time of year, so it's always best to book in advance to secure the best rates and ensure that you get the room you want.

Whether you're looking for a luxurious five-star hotel or a budget-friendly guesthouse, Medan has something to offer every traveller. Start planning your trip today and experience the best that this vibrant city has to offer. Don't forget to check Traveloka for the latest deals and promotions on hotels in Medan. Book your room booking now and enjoy a memorable stay! book cheap hotels in Indonesia and discover cheap hotels nearby.

All facilities in JW Marriott Hotel Medan

Bar, Cafe and Lounge JW Marriott Hotel Medan
Bar, Cafe and Lounge
Swimming Pool JW Marriott Hotel Medan
Swimming Pool
Fitness Center JW Marriott Hotel Medan
Fitness Center
Functional Hall JW Marriott Hotel Medan
Functional Hall
Lobby JW Marriott Hotel Medan
Lobby

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Hot breakfast
  • Set menu dinner
  • Set menu lunch
  • Snacks
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Porter
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Transportation

  • Airport transfer
  • Parking with surcharge
  • Limo or town car service
  • Secure parking
  • Shopping center shuttle
  • Valet parking
  • Valet parking (surcharge)

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Smoking area
  • Smoke-free

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Hair salon
  • Shops
  • Supermarket

Connectivity

  • LAN Internet
  • LAN Internet (surcharge)
  • Free WiFi

Accessibilty

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup

Kids and Pets

  • Highchairs

Accommodation Policy & General Information in JW Marriott Hotel Medan

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Extra Breakfast

Accommodation charges IDR 208,000/guest for extra breakfast.

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 10:00.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JW Marriott Hotel Medan
287
Number of floors in JW Marriott Hotel Medan
29
Another facilities in JW Marriott Hotel Medan
A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar

Frequently asked question in JW Marriott Hotel Medan

What is normal check-in & check-out time at JW Marriott Hotel Medan?
The standard check-in time at JW Marriott Hotel Medan is starting from From 15:00 while the latest check-out time is at Before 12:00
Does JW Marriott Hotel Medan provide breakfast?
Yes, JW Marriott Hotel Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of JW Marriott Hotel Medan
JW Marriott Hotel Medan has a 5.0-star rating.
How many floors does JW Marriott Hotel Medan have?
JW Marriott Hotel Medan has 29.
How many rooms are available at JW Marriott Hotel Medan
JW Marriott Hotel Medan has 287.
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More Reviews from Other Guests in JW Marriott Hotel Medan

Overall Ratings & Reviews JW Marriott Hotel Medan

Traveloka (7,004)
Other sources (590)
8.7
Very Good
From 7,004 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.7

Location

8.9

Service and Facilites

8.8

People often mention about JW Marriott Hotel Medan
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Staff Friendliness (72)
Room Space (66)
Bedroom (66)
Distance to City Center (62)
Bathroom (60)
Accessibility (58)
Ambiance (58)
Taste (58)
Hotel Area (57)
Surroundings (53)
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Traveler Reviews JW Marriott Hotel Medan

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20
40
Customer reviews
p***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
One of the best hotels at Medan
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Best Hotel in Medan, really... Awesome
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L***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
All good. Just a little surprised when the elevator jerked on the way up (the rightmost elevator facing the elevator row). Hopefully, maintenance has fixed it to avoid any surprises for other guests.
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E***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Overall is good. Come and enjoy with your friends, family, and others. They have some types of rooms.
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Jimmy E. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Good gym, sauna and jacuzzi facilities
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S***a
icon-Transit
Transit
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8.5
/10
Reviewed 4 week(s) ago
The location is strategic, access to everywhere is also close, the staff is also friendly and nice, it has been a favorite hotel for a long time 👍
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N***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It was so fun staying at JW, I want to go back again.
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nona x.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
One word. PERFECT. Basically, the name JW Marriott. I'm speechless. It's so amazing and I'm amazed and in love with the JW Marriott hotel. Next time I'll staycation in Medan again. I guarantee I'll choose JW Marriott again ^^
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1 people find it helpful
I***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Upon our check-in, Ms. Shanty assisted us with a warm welcome and her vibes are amazing.
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S***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
I recently had the pleasure of staying at a wonderful hotel, and I'm excited to share my experience! 🏨 From the moment I walked in, I was impressed by the friendly staff and the welcoming atmosphere. The room was impeccably clean and beautifully decorated, offering a comfortable and relaxing space after a long day. I especially enjoyed the delicious breakfast buffet with a wide variety of options to choose from. Overall, it was a fantastic stay, and I highly recommend this hotel to anyone looking for a great experience!
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1 people find it helpful
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ALFRED J. K.
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Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The hotel service was good, the rooms were excellent, the amenities were commensurate with its class, and the breakfast was quite good. Unfortunately, if you transact via Traveloka, you can't claim points, and your membership is invalid, the receptionist informed. Traveloka should address this issue and collaborate with the JW Marriott Hotel.
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m***i
icon-Leisure
Leisure
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10.0
/10
Reviewed 7 week(s) ago
Everything is okay starting from the facilities, service, restaurant, and cool hotel staff, next time I will come back here again with my family 👍🥰
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h***e
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10.0
/10
Reviewed 7 week(s) ago
What I like most is the swimming pool, which is clean and has fresh water. Its size is also not too small to accommodate guests who want to swim or just play on the edge.
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Leonardo P.
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Horas Medan, There is no doubt that this hotel is the best in town, thanks to the hospitality from getting off at the taxi to being escorted to the elevator area. Mauliate Ms. Suci Lestari Outstanding Welcoming. 🙏🏾
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Maria S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Always love coming here.. The staff are friendly, no need to ask, and always ask what they can help with.. They give fruit compliments and check-out is delayed… ❤️ No need to ask about the restaurant.. It's delicious.. But I like the pool the most.. It's clean ⭐⭐⭐⭐⭐
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Robert D.
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Staycation
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10.0
/10
Reviewed 9 week(s) ago
Spacious, service fee. Great for birthday parties.
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Robert D.
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Staycation
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10.0
/10
Reviewed 9 week(s) ago
The service and understanding of the guests is extraordinary.
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LENA
icon-Business
Business
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9.3
/10
Reviewed 10 week(s) ago
Excellent room. Strategic location. Things need to be improved : the coffee shop at the lobby for the uniformity taste of the coffee and staff friendliness
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E***E
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Leisure
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10.0
/10
Reviewed 17 week(s) ago
The staff is very friendly and communicative. Thank you to Mba Mona & Lisa 🫶🏻
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Ronaldo S.
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10.0
/10
Reviewed 21 week(s) ago
Overall the room is okay, there are more choices of breakfast menu for children.
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Functional Hall 4 JW Marriott Hotel Medan

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Overall Ratings & Reviews JW Marriott Hotel Medan

Traveloka (7,004)
Other sources (590)
8.7
Very Good
From 7,004 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.7

Location

8.9

Service and Facilites

8.8

People often mention about JW Marriott Hotel Medan
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Staff Friendliness (72)
Room Space (66)
Bedroom (66)
Distance to City Center (62)
Bathroom (60)
Accessibility (58)
Ambiance (58)
Taste (58)
Hotel Area (57)
Surroundings (53)
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Traveler Reviews JW Marriott Hotel Medan

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Customer reviews
p***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
One of the best hotels at Medan
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Best Hotel in Medan, really... Awesome
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L***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
All good. Just a little surprised when the elevator jerked on the way up (the rightmost elevator facing the elevator row). Hopefully, maintenance has fixed it to avoid any surprises for other guests.
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E***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Overall is good. Come and enjoy with your friends, family, and others. They have some types of rooms.
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Jimmy E. H.
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9.7
/10
Reviewed 3 week(s) ago
Good gym, sauna and jacuzzi facilities
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S***a
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Transit
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8.5
/10
Reviewed 4 week(s) ago
The location is strategic, access to everywhere is also close, the staff is also friendly and nice, it has been a favorite hotel for a long time 👍
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N***h
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10.0
/10
Reviewed 5 week(s) ago
It was so fun staying at JW, I want to go back again.
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nona x.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
One word. PERFECT. Basically, the name JW Marriott. I'm speechless. It's so amazing and I'm amazed and in love with the JW Marriott hotel. Next time I'll staycation in Medan again. I guarantee I'll choose JW Marriott again ^^
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I***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Upon our check-in, Ms. Shanty assisted us with a warm welcome and her vibes are amazing.
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S***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
I recently had the pleasure of staying at a wonderful hotel, and I'm excited to share my experience! 🏨 From the moment I walked in, I was impressed by the friendly staff and the welcoming atmosphere. The room was impeccably clean and beautifully decorated, offering a comfortable and relaxing space after a long day. I especially enjoyed the delicious breakfast buffet with a wide variety of options to choose from. Overall, it was a fantastic stay, and I highly recommend this hotel to anyone looking for a great experience!
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1 people find it helpful
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ALFRED J. K.
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Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The hotel service was good, the rooms were excellent, the amenities were commensurate with its class, and the breakfast was quite good. Unfortunately, if you transact via Traveloka, you can't claim points, and your membership is invalid, the receptionist informed. Traveloka should address this issue and collaborate with the JW Marriott Hotel.
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m***i
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Leisure
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10.0
/10
Reviewed 7 week(s) ago
Everything is okay starting from the facilities, service, restaurant, and cool hotel staff, next time I will come back here again with my family 👍🥰
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h***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
What I like most is the swimming pool, which is clean and has fresh water. Its size is also not too small to accommodate guests who want to swim or just play on the edge.
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Leonardo P.
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Horas Medan, There is no doubt that this hotel is the best in town, thanks to the hospitality from getting off at the taxi to being escorted to the elevator area. Mauliate Ms. Suci Lestari Outstanding Welcoming. 🙏🏾
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Maria S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Always love coming here.. The staff are friendly, no need to ask, and always ask what they can help with.. They give fruit compliments and check-out is delayed… ❤️ No need to ask about the restaurant.. It's delicious.. But I like the pool the most.. It's clean ⭐⭐⭐⭐⭐
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Robert D.
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Staycation
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10.0
/10
Reviewed 9 week(s) ago
Spacious, service fee. Great for birthday parties.
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Robert D.
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Staycation
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10.0
/10
Reviewed 9 week(s) ago
The service and understanding of the guests is extraordinary.
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LENA
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Business
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9.3
/10
Reviewed 10 week(s) ago
Excellent room. Strategic location. Things need to be improved : the coffee shop at the lobby for the uniformity taste of the coffee and staff friendliness
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E***E
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The staff is very friendly and communicative. Thank you to Mba Mona & Lisa 🫶🏻
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1 people find it helpful
Ronaldo S.
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10.0
/10
Reviewed 21 week(s) ago
Overall the room is okay, there are more choices of breakfast menu for children.
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