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La Lisa Hotel Surabaya
Hotels
Preferred Partner Plus
8.7
/10
Very Good
3,485 reviews
What Guests Say About Their Stay
Staff Friendliness (49)
Bedroom (45)
Ambiance (44)
Hotel Area (41)
Nur I. W.
9.7
/ 10
Kamar bersih, kamar mandi bersih, kolam renang juga bersih. Menu sarapan sederhana. Pegawai ramah-ramah semua. Pengalaman menyenangkan menginap di sini.
Christine H.
9.7
/ 10
Place better than we thought. Service so great too. Place very strategic. So nice. Recommended. Beautiful interior and the excellent staff makes me want to come again Surabaya. Thank you for giving us great offer and introduce us to Ayola! We are satisfied customers.
xoxo
kharisma g.
9.1
/ 10
The hotel environment was excellent, with minimalistic design but has great view. The hotel room that I had was clean had anything than the other hotel offer. Impressive, keep it up. Feels like 4 stars ☆☆☆☆
Sari D.
9.4
/ 10
The facade of the building is as catchy as the name of the hotel. Helpful staff. Uniquely laid out bathroom. Well lit room with powerful aircon.
Guest
8.5
/ 10
The interior design is very attractive. The staff are customer friendly and well trained. Location next to a range of retail shops is very practical for the guests.
In the Area
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Jalan Raya Nginden No. 82, Gubeng, Surabaya, Jawa Timur, Indonesia, 60284
Main Facilities
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This accommodation offers:
Outdoor pool
Nightclub
Children pool
Swimming pool
Laundry service
Fitness center
Restaurant
Elevator
Family room
Garden
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Located near Culinary Spot
Located near Culinary Spot
+2 more
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What's around La Lisa Hotel Surabaya
Jalan Raya Nginden No. 82, Gubeng, Surabaya, Jawa Timur, Indonesia, 60284
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Discover More About La Lisa Hotel Surabaya
Location
Staying at La Lisa Hotel Surabaya is a good choice when you are visiting Gubeng.
About La Lisa Hotel Surabaya
Not only located within easy reach of various places of interests for your adventure, but staying at La Lisa Hotel Surabaya will also give you a pleasant stay.
La Lisa Hotel Surabaya is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, La Lisa Hotel Surabaya provides a pleasant accommodation for your stay.
For you, travelers who wish to travel comfortably on a budget, La Lisa Hotel Surabaya is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, La Lisa Hotel Surabaya provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, La Lisa Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at La Lisa Hotel Surabaya, a wonderful accommodation for your family holiday.
Experience a unique stay at the historical building of La Lisa Hotel Surabaya, which you rarely find in other places.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at La Lisa Hotel Surabaya.
If you plan to have a long-term stay, staying at La Lisa Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
La Lisa Hotel Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at La Lisa Hotel Surabaya will surely spoil you for numerous shopping centers nearby.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, La Lisa Hotel Surabaya is suitable for you who value privacy during your stay.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from La Lisa Hotel Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
La Lisa Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, La Lisa Hotel Surabaya is the right place to stay.
All facilities in La Lisa Hotel Surabaya
Bar, Cafe and Lounge
Swimming Pool
Functional Hall
Lobby
Exterior
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Breakfast
- Buffet breakfast
- Breakfast (surcharge)
- Cafe
- Dining area
- Hot breakfast
- Nightclub
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- WiFi in public area
General
- AC
- Banquet
- Connecting rooms
- Family room
- Heater
- Non-smoking room
- Swimming pool
- Smoking area
- Terrace
Hotel Services
- Bellhop
- Welcoming drinks
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Multilingual staff
- Newspaper in lobby
Things to Do
- Barbecue
- Fitness center
- Garden
- Massage
- Outdoor facilities
- Outdoor pool
- Spa
Accessibilty
- Accessibility equipment
- Accessible bathroom
- Accessible parking
- Accessible path of travel
- Disabled access friendly
- In-room accessibility
In-room Facilities
- Cable TV
- Desk
- Minibar
- Refrigerator
- Shower
- TV
Business Facilities
- Business center
- Meeting facilities
- Photocopier
- PRINTER
- Projector
Transportation
- Car rental
- Secure parking
- Shopping center shuttle (surcharge)
- Valet parking
Nearby Facilities
- ATM/Banking
- Gift shop
- Laundry
Family-friendly Facilities
- Children pool
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in La Lisa Hotel Surabaya
Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at La Lisa Hotel Surabaya | 121 |
Number of floors in La Lisa Hotel Surabaya | 8 |
Another facilities in La Lisa Hotel Surabaya | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast |
Frequently asked question in La Lisa Hotel Surabaya
What is normal check-in & check-out time at La Lisa Hotel Surabaya?
The standard check-in time at La Lisa Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does La Lisa Hotel Surabaya provide breakfast?
Yes, La Lisa Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of La Lisa Hotel Surabaya
La Lisa Hotel Surabaya has a 3.5-star rating.
How many floors does La Lisa Hotel Surabaya have?
La Lisa Hotel Surabaya has 8.
How many rooms are available at La Lisa Hotel Surabaya
La Lisa Hotel Surabaya has 121.
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More Reviews from Other Guests in La Lisa Hotel Surabaya
Overall Ratings & Reviews La Lisa Hotel Surabaya
Traveloka (3,475)
Other sources (10)
8.6
Very Good
From 3,475 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.1
Location
8.5
Service and Facilites
8.6
People often mention about La Lisa Hotel Surabaya
All
Staff Friendliness (33)
Hotel Area (31)
Bathroom (30)
Ambiance (29)
Bedroom (29)
Room Space (26)
Taste (24)
Check-in/out Time (22)
Accessibility (21)
Variety (21)
Sort by
Most Recent
Format
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Traveler Reviews La Lisa Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
k***i
Leisure
8.5
/10
Reviewed 18 hour(s) ago
The staff are friendly and there is group exercise
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Imaniar
Staycation
8.8
/10
Reviewed 4 day(s) ago
Overall it's comfortable, but the bedsheet and bedcover have some red stains.
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Accommodation's Reply
29 Oct 2025
Hello Lalizer! Mr. Imaniar A. H., Best regards from La Lisa Surabaya. We would like to thank you for choosing La Lisa Surabaya as your second home when visiting Surabaya. We are very glad that you had a wonderful and memorable stay with us at La Lisa Surabaya. We look forward to welcoming you back to La Lisa Surabaya again. See you soon! Your comments are our appreciation and a great way to thank us. We look forward to welcoming you back again. Best regards, Enkzo Quailo Pratama Public Relations Manager
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R***i
Leisure
8.5
/10
Reviewed 5 day(s) ago
The breakfast menu is delicious, but there's not much variety.
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Accommodation's Reply
29 Oct 2025
Hello Lalizer! Mr. R. Warmest regards from La Lisa Surabaya. We would like to thank you for choosing La Lisa Surabaya as your second home during your visit to Surabaya. We are very glad that you had a wonderful and memorable stay with us at La Lisa Surabaya. We look forward to welcoming you back to La Lisa Surabaya. See you soon! Your comments are our appreciation and a great way to thank you. We look forward to welcoming you back again. Best regards, Enkzo Quailo Pratama Public Relations Manager
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A***a
Staycation
10.0
/10
Reviewed 2 week(s) ago
The hotel is clean, comfortable, the food is delicious, the interior is okay, it's really great to stay here.
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Accommodation's Reply
29 Oct 2025
Hello Lalizer! Dear Valued Guest, We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are delighted that you had a wonderful and memorable stay with us at La Lisa Hotel Surabaya. We look forward to welcoming you back again at La Lisa Hotel Surabaya. See you soon! Your feedback is our true appreciation and we look forward to welcoming you back again. Best regards, Enkzo Quailo Pratama Public Relations Manager
See original
RN
Robert N. S.
9.4
/10
Reviewed 2 week(s) ago
The staff is very friendly, the hotel is comfortable and clean.
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Accommodation's Reply
29 Oct 2025
Hello Lalizer! Mr/Mrs Robert N. S., Best regards, La Lisa Surabaya We would like to thank you for choosing La Lisa Surabaya as your home away from home when visiting Surabaya. We are delighted that you had a wonderful and memorable stay with us at La Lisa Surabaya. We do hope to have the pleasure of welcoming you back to La Lisa Surabaya soon. See you soon! Your kind words are our greatest appreciation and we look forward to welcoming you back again. Sincerely, Enkzo Quailo Pratama Public Relations Manager
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U***a
Staycation
10.0
/10
Reviewed 3 week(s) ago
staff is okay, room is clean, bathroom is also clean, swimming pool is okay, food is delicious
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Accommodation's Reply
29 Oct 2025
Hello Lalizer! Dear Guest, It is a great pleasure to welcome you to La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very glad that you had a memorable experience during your stay at La Lisa Hotel Surabaya with us. We do hope to welcome you again at La Lisa Hotel Surabaya. See you soon! Your feedback is our appreciation and we look forward to welcoming you back again. Best regards, Enkzo Quailo Pratama Public Relations Manager
See original
R***a
9.7
/10
Reviewed 4 week(s) ago
Hopefully the service will be improved, the food variety will be more and the prices will be standard hotel 🥰 hopefully it will be even better..
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Accommodation's Reply
29 Oct 2025
Hello Lalizer! Dear Valued Guest, We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are delighted that you had a wonderful and memorable stay with us at La Lisa Hotel Surabaya. We look forward to welcoming you back again at La Lisa Hotel Surabaya. See you soon! Your feedback is our true appreciation and we look forward to welcoming you back again. Best regards, Enkzo Quailo Pratama Public Relations Manager
See original
C***e
Staycation
8.9
/10
Reviewed 5 week(s) ago
So far, it's very comfortable, but the bathrooms aren't very clean, both in the rooms and in the area near the pool (I'm referring to the toilets). If they paid more attention to cleanliness, it would be better. My suggestion is to add a shower in the toilet. Maybe some people are still not used to water coming out of the toilet, so the cleanliness isn't optimal.
I will stay at La Lisa again, hopefully my next visit will be better.
Rate 8/10
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit at La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
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m samsul a.
Staycation
9.0
/10
Reviewed 5 week(s) ago
Check-in and check-out were quick.
Special requests were wholeheartedly attended to.
One caveat is that the television was a bit unclear, even though it was cable.
Breakfast was quite tasty but lacked variety.
Otherwise, the service was excellent.
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit at La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
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Salman m.
Staycation
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, the atmosphere is cool, there is a swimming pool to entertain the kids, the breakfast menu is plentiful and delicious, the cleanliness of the room and toilet is also quite good, it works for a price under 500k
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit to La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
See original
R***a
Business
10.0
/10
Reviewed 6 week(s) ago
The hotel staff were very friendly and provided good service during check in and check out.
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit to La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
See original
M***B
9.7
/10
Reviewed 8 week(s) ago
Very friendly staff, comfortable rooms
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit at La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
See original
E***a
Business
8.8
/10
Reviewed 8 week(s) ago
This is my second stay here. Very satisfied and would recommend it to friends visiting SBY.
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit to La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
See original
M***B
Transit
9.4
/10
Reviewed 10 week(s) ago
The staff is very friendly, security is very helpful.
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit at La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
See original
N
Nita
Leisure
10.0
/10
Reviewed 10 week(s) ago
Happy to stay here again, got a delicious breakfast menu, it tasted good, the hotel was comfortable, my child could swim too, a pleasant experience.
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit at La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
See original
Uut T. K.
Staycation
8.3
/10
Reviewed 12 week(s) ago
Please check the towels that are no longer suitable for airing and the wrinkled sheets before we use them, the disturbing smell in the room is in 401
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1 people find it helpful
Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit at La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
See original
Lyla R. K.
Staycation
10.0
/10
Reviewed 13 week(s) ago
The receptionists were friendly, the hotel was very clean, the Wi-Fi was smooth, and the swimming pool was clean. Overall, I was satisfied. Highly recommended 👍👍
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1 people find it helpful
Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit to La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
See original
FN
Fransiskus N.
9.4
/10
Reviewed 16 week(s) ago
Highly recommended, strategic location, comfortable hotel, and affordable price 🙏
See original
4 people find it helpful
Y***O
Leisure
9.7
/10
Reviewed 16 week(s) ago
Next time you go on holiday, maybe it could be an alternative and you could recommend it to your friends.
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ady F.
Staycation
9.7
/10
Reviewed 17 week(s) ago
My first experience staying at this hotel was quite satisfying in all aspects. I hope it will be further improved in the future.
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews La Lisa Hotel Surabaya
Traveloka (3,475)
Other sources (10)
8.6
Very Good
From 3,475 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.1
Location
8.5
Service and Facilites
8.6
People often mention about La Lisa Hotel Surabaya
All
Staff Friendliness (33)
Hotel Area (31)
Bathroom (30)
Ambiance (29)
Bedroom (29)
Room Space (26)
Taste (24)
Check-in/out Time (22)
Accessibility (21)
Variety (21)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews La Lisa Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
k***i
Leisure
8.5
/10
Reviewed 18 hour(s) ago
The staff are friendly and there is group exercise
See original
Find this review helpful?
Imaniar
Staycation
8.8
/10
Reviewed 4 day(s) ago
Overall it's comfortable, but the bedsheet and bedcover have some red stains.
See original
Find this review helpful?
Accommodation's Reply
29 Oct 2025
Hello Lalizer! Mr. Imaniar A. H., Best regards from La Lisa Surabaya. We would like to thank you for choosing La Lisa Surabaya as your second home when visiting Surabaya. We are very glad that you had a wonderful and memorable stay with us at La Lisa Surabaya. We look forward to welcoming you back to La Lisa Surabaya again. See you soon! Your comments are our appreciation and a great way to thank us. We look forward to welcoming you back again. Best regards, Enkzo Quailo Pratama Public Relations Manager
See original
R***i
Leisure
8.5
/10
Reviewed 5 day(s) ago
The breakfast menu is delicious, but there's not much variety.
See original
Find this review helpful?
Accommodation's Reply
29 Oct 2025
Hello Lalizer! Mr. R. Warmest regards from La Lisa Surabaya. We would like to thank you for choosing La Lisa Surabaya as your second home during your visit to Surabaya. We are very glad that you had a wonderful and memorable stay with us at La Lisa Surabaya. We look forward to welcoming you back to La Lisa Surabaya. See you soon! Your comments are our appreciation and a great way to thank you. We look forward to welcoming you back again. Best regards, Enkzo Quailo Pratama Public Relations Manager
See original
A***a
Staycation
10.0
/10
Reviewed 2 week(s) ago
The hotel is clean, comfortable, the food is delicious, the interior is okay, it's really great to stay here.
See original
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Accommodation's Reply
29 Oct 2025
Hello Lalizer! Dear Valued Guest, We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are delighted that you had a wonderful and memorable stay with us at La Lisa Hotel Surabaya. We look forward to welcoming you back again at La Lisa Hotel Surabaya. See you soon! Your feedback is our true appreciation and we look forward to welcoming you back again. Best regards, Enkzo Quailo Pratama Public Relations Manager
See original
RN
Robert N. S.
9.4
/10
Reviewed 2 week(s) ago
The staff is very friendly, the hotel is comfortable and clean.
See original
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Accommodation's Reply
29 Oct 2025
Hello Lalizer! Mr/Mrs Robert N. S., Best regards, La Lisa Surabaya We would like to thank you for choosing La Lisa Surabaya as your home away from home when visiting Surabaya. We are delighted that you had a wonderful and memorable stay with us at La Lisa Surabaya. We do hope to have the pleasure of welcoming you back to La Lisa Surabaya soon. See you soon! Your kind words are our greatest appreciation and we look forward to welcoming you back again. Sincerely, Enkzo Quailo Pratama Public Relations Manager
See original
U***a
Staycation
10.0
/10
Reviewed 3 week(s) ago
staff is okay, room is clean, bathroom is also clean, swimming pool is okay, food is delicious
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Accommodation's Reply
29 Oct 2025
Hello Lalizer! Dear Guest, It is a great pleasure to welcome you to La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very glad that you had a memorable experience during your stay at La Lisa Hotel Surabaya with us. We do hope to welcome you again at La Lisa Hotel Surabaya. See you soon! Your feedback is our appreciation and we look forward to welcoming you back again. Best regards, Enkzo Quailo Pratama Public Relations Manager
See original
R***a
9.7
/10
Reviewed 4 week(s) ago
Hopefully the service will be improved, the food variety will be more and the prices will be standard hotel 🥰 hopefully it will be even better..
See original
Find this review helpful?
Accommodation's Reply
29 Oct 2025
Hello Lalizer! Dear Valued Guest, We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are delighted that you had a wonderful and memorable stay with us at La Lisa Hotel Surabaya. We look forward to welcoming you back again at La Lisa Hotel Surabaya. See you soon! Your feedback is our true appreciation and we look forward to welcoming you back again. Best regards, Enkzo Quailo Pratama Public Relations Manager
See original
C***e
Staycation
8.9
/10
Reviewed 5 week(s) ago
So far, it's very comfortable, but the bathrooms aren't very clean, both in the rooms and in the area near the pool (I'm referring to the toilets). If they paid more attention to cleanliness, it would be better. My suggestion is to add a shower in the toilet. Maybe some people are still not used to water coming out of the toilet, so the cleanliness isn't optimal.
I will stay at La Lisa again, hopefully my next visit will be better.
Rate 8/10
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit at La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
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m samsul a.
Staycation
9.0
/10
Reviewed 5 week(s) ago
Check-in and check-out were quick.
Special requests were wholeheartedly attended to.
One caveat is that the television was a bit unclear, even though it was cable.
Breakfast was quite tasty but lacked variety.
Otherwise, the service was excellent.
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit at La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
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Salman m.
Staycation
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, the atmosphere is cool, there is a swimming pool to entertain the kids, the breakfast menu is plentiful and delicious, the cleanliness of the room and toilet is also quite good, it works for a price under 500k
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit to La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
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R***a
Business
10.0
/10
Reviewed 6 week(s) ago
The hotel staff were very friendly and provided good service during check in and check out.
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit to La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
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M***B
9.7
/10
Reviewed 8 week(s) ago
Very friendly staff, comfortable rooms
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit at La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
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E***a
Business
8.8
/10
Reviewed 8 week(s) ago
This is my second stay here. Very satisfied and would recommend it to friends visiting SBY.
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit to La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
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M***B
Transit
9.4
/10
Reviewed 10 week(s) ago
The staff is very friendly, security is very helpful.
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit at La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
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N
Nita
Leisure
10.0
/10
Reviewed 10 week(s) ago
Happy to stay here again, got a delicious breakfast menu, it tasted good, the hotel was comfortable, my child could swim too, a pleasant experience.
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Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit at La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
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Uut T. K.
Staycation
8.3
/10
Reviewed 12 week(s) ago
Please check the towels that are no longer suitable for airing and the wrinkled sheets before we use them, the disturbing smell in the room is in 401
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1 people find it helpful
Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit at La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
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Lyla R. K.
Staycation
10.0
/10
Reviewed 13 week(s) ago
The receptionists were friendly, the hotel was very clean, the Wi-Fi was smooth, and the swimming pool was clean. Overall, I was satisfied. Highly recommended 👍👍
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1 people find it helpful
Accommodation's Reply
26 Sep 2025
Warm greetings from La Lisa Hotel Surabaya. We would like to thank you for choosing La Lisa Hotel Surabaya as your second home during your visit to Surabaya. We are very happy that you had a pleasant impression and experience during your stay at La Lisa Hotel Surabaya with us. We will look forward to your next visit to La Lisa Hotel Surabaya. Your feedback is our gratitude and appreciation for our work. We are ready to welcome your next visit with an even better experience. See you soon again! Sincerely, Enkzo Quailo Pratama. Public Relations & Brand Manager.
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FN
Fransiskus N.
9.4
/10
Reviewed 16 week(s) ago
Highly recommended, strategic location, comfortable hotel, and affordable price 🙏
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4 people find it helpful
Y***O
Leisure
9.7
/10
Reviewed 16 week(s) ago
Next time you go on holiday, maybe it could be an alternative and you could recommend it to your friends.
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ady F.
Staycation
9.7
/10
Reviewed 17 week(s) ago
My first experience staying at this hotel was quite satisfying in all aspects. I hope it will be further improved in the future.
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