Margonda Residence 3, 4 dan 5 by Sang Living

I booked a late check-in (16:30) as the accommodation only has check-in from 14:00 - 14:00. When I arrived (16:35), I was told to contact the owner as it is a private rental. I contacted Ari (number in the ad) and he told me to send a screenshot of my booking. After I sent, he told me to message the admin. They then told me to contact someone else (Dimas) because he had the key. I had to wait 90 minutes before that guy showed up! When he arrived, he did not have the key... he checked me in with security and they handed him the key! He then escorted me to the room, which had no handle on the outside of the door (I found the handle inside by the sink) and the key was incredibly difficult to turn. Dimas unlocked it and walked away. Once inside, I was disgusted! It was dirty, smelled of damp, and almost everything was broken or damaged in some way. I instantly messaged Dimas to complain but he told me to message the admin. They palmed me off with excuses, told me the room had been thoroughly cleaned (so I sent them photos of the mess), and did nothing! They didn't even send someone to clean properly, let alone fix things! The room was absolutely disgusting and I couldn't have a shower in the morning because there wasn't a shower attachment! Admin told me "the shower had problems after the previous tennant". When I mentioned the bathroom tiles were not the same colour as in the advert, they told me the advert showed the bathroom when the property was still new. That was an absolute lie! The physical layout of the bathroom didn't even match the one advertised! WiFi was listed in the provided services so I asked for the WiFi details. They then told me there is no WiFi because the modem is broken! One other little point... they show a water dispenser in the room. That is correct. It is there. But the gallon is empty and they don't fill it. If you want Aqua, you need to order a gallon yourself! And, during the night, the AC was noisy as hell and the swing cover fell off which woke me up from the very little restless sleep I could get. I have no idea how it fell, but, considering the mess in there, my mind instantly thought "RAT!"... Do you think I could easily get back to sleep again after that??? I called Traveloka to file a complaint, ask for a cancellation, and get my money back so I could find somewhere decent to stay... they told me it was, as advertised, non refundable. Of course I argued that because the accommodation was unfit for the purpose and sold based on a false advert. They asked me to send photos of the room and told me they would contact the hotel to discuss it. 2 days later, they are still refusing to refund my money! The property was not as advertised and should not have been advertised at all! It is disgraceful and disrespectful to expect someone to pay for and stay in that health hazard! The owner of the property, the admin, and Dimas did nothing to make my stay even slightly comfortable. Traveloka themselves won't even protect my consumer rights on this! I have asked for a full refund because I was tricked into thinking I was renting something else, but they have only offered a discount voucher for my next purchase through their platform - first they offered 20k, then they increased it to 50k, and are now offering 100k - but I have found out I cannot trust them or their advertisers to be genuine and honest, so why would I even consider booking through them again?

The room was dirty, smelly, lots of cockroaches... really horrible, communicated to the manager, but there was no response at all.

The door is broken, the remote doesn't work, the gas stove can't be used, the refrigerator smells, the bathroom is dirty

The room door was broken, there was no hot water, the TV was off, there was no WiFi, luckily there was a refrigerator...

poor service, check-in is very difficult, the person who told you to pick up the key yourself is far away, late check-in because you have to pick up the key first, check-in is also made more difficult, but if the room is quite comfortable, the service should be improved

The place is quite good and the location is right in the middle of the city.

Don't stay here because the staff is unprofessional.. There is no staff in the place. Asked to take the room key from the motorbike seat parked in the basement area. and it turned out there was no form to enter the apartment and as a result had to wait more than 3 hours for the staff to deliver the form from Cibubur to Mares. The staff also arbitrarily told customers to fill out the form.. Please follow up on staff like this, they are very unprofessional.

when I arrived, I ordered mares 4, but was told to go to mares 3. The process of getting the key was long and complicated, I had to get it myself from the motorbike parking lot. When I asked for clear instructions, the owner gave half-hearted instructions so I had to go back and forth to get the key and visitor's paper. When I wanted to enter the room, I was stopped by the security guard, he said the access key was fake. It embarrassed me because many other people saw it. For the condition of the room, you can see the photo, it's not very clean. I didn't expect much because the price was cheap. Luckily yesterday it was only to put things away so I didn't have to stay there for long

Room 1005, poor admin service, dead wifi, lots of cockroaches under the sink, dirty chairs, dirty balcony

Lack of maintenance and facilities, really beyond expectations😄

The room is really dirty, it's not bad for a 1/2 day rest, but not really for a long stay.

It's pretty good for a stay. Comfortable. Good lahh.

The TOWELS smell really musty, the room is still a bit dirty, the sheets also smell (not recommended).

The voucher has been issued after confirmation to the contact person, it was informed that all units were occupied, and the tenant offered to change the route to Cibubur or refund. Very unprofessional. This is not a matter of price but a matter of service. Not recommended.

Just a suggestion, you should think 7 times about staying or renting here. It was a bad experience to rent a room here. Starting from the beginning when picking up the key, the experience was already bad, I was asked to pick up the key in the motorbike parking lot, but I got it myself from the motorbike seat. When checking out, I had good intentions of asking the receptionist to give it to me, but the owner got angry. I should have just left it in the room or returned it to the motorbike seat. I was terrorized by WhatsApp, phone calls and video calls continuously. To come back to the apartment to get the key myself and return it to the room. This is really bad. Plus the room and bathroom are dirty, the AC is not cold. If so haha.

The place is not clean, the wifi information is not very responsive.

There are many things that need to be considered regarding the condition of the room, especially the bed.

Comfortable, impressive and highly recommended.

The parking lot to the apartment lobby is a bit far, but that's okay, it's compensated by a very comfortable room with a beautiful view of Depok city.

Wifi tidak ada. Remote tidak ada batrei. Air minum tidak ada toileters tidak komplit.