Mercure Jakarta Pantai Indah Kapuk

Staff is very very polite and friendly

Clean room, cozy & comfortable design.

The receptionist service is very friendly and very helpful, especially I booked a room for foreign guests (same group) but ordered 2 bookings and could immediately be connected to the period of my guest's stay. Going down to the lobby can directly access PIK Avenue Mall, around the hotel there are many restaurants, easy access especially to the airport.

Mercure has spacious rooms so it is very comfortable for families, the rooms are also clean, the staff is very friendly, the security has also used a scanner, so it's safer and there's no need to worry, the security service is also very friendly and helps carry goods and open doors if guests are confused they will also be delivered . In particular, Mas Alparizi was also very helpful at the back door towards the mall entrance. Very comfortable staying here.

Overall okay, only the swimming pool is small.

The plus point of this accommodation is direct access to Pik Avenue, so don't hesitate to stay here, because besides the hotel is clean, complete, comfortable, also the location is very strategic

All good. Facilities and services. Only less than 1, the bathroom door cannot be closed. Please pay more attention. Thank you.

Cleanliness: very clean. Room design: simple but elegant. View: onto the street. Raya Marina and St. Kapuk Beautiful Beach. Bed: okay. Toilet: clean and doesn't smell of cigarettes. Overall stay: 8. Recommended👍🏻.

Expensive and facilities not good. This is my honest review. - 1 night 1,850,000 with a very small room, also the view is not good. Not with breakfast. - the wall is not a wall, if someone else in the next room closes the door to this room shakes, and the sound can be heard from here. Honestly, it's really scary, I often get shocked thinking it's an earthquake. - From the outside it looks like an expensive hotel, it turns out the inside is just ordinary to be honest. - The water is too cold. - I emphasize again, in this room the door was shaken, I'm writing this again with emotion because I'm trembling with the earthquake. - For laundry of 2 pants, 2 shirts, 1 dress, the price is 810,000 including tax, I just found out that laundry is taxed too. - not worth it with the facilities. Please fix it again.

The service is very lacking. We booked 9 rooms, already asked for an early check-in from +- one month ago. Came at 2 am, but only 1 room was ready. After waiting until late in the afternoon, I just got 6 more rooms, so the remaining 2 that were until that hour were not ready either. We stayed then at 8, luckily there were already 2 rooms left. Finally, we brought the grandparents, so we went up first and waited in the one room that was ready. A total of 12 people with their suitcases all until 5 in the afternoon. (Inevitably, the room is so full) the suitcase can't be left in the trolley because the hotel says it's not available, the rest are waiting for rooms in the lobby until 5 o'clock, there are 6 people, after waiting until 4 o'clock they are given a "welcome drink" option coffee or tea but only for 4 people (even though the booking was only 9 rooms and at that time only 3 rooms were ready) In the majority of the rooms, when checked, many had no towels, no toiletries. When asked to room service to ask for it to be brought, only a few items were brought that were lacking and even then the installments did not come at once (the first towels came, the second soap came). And it was unexpected that some items rich in soap were still not delivered until late at night (I just gave up) When we got out of the parking lot it turned out that it had not been registered with the hotel, when we asked why we still had to pay they just promised that the next one was active without apologizing and no accountability. Maybe it's not much (9 thousand x 4 cars) but they don't apologize and just say the next one will work for sure for free. The worst thing is that the next morning, we checked again and it turned out that from the 6 cars we registered, there were still 2 that had not been registered! Then at 11 o'clock we were on the phone telling us to checkout (if it's tight like this, why is it that when we check in at 5 pm, the room is still not ready, I'm surprised and suddenly access to all rooms is turned off even though we've asked for several rooms for late checkout and it's already allowed yesterday by the hotel, because of this in the room, we rushed back to the hotel and when we arrived at the hotel we couldn't go up or go to the room because it suddenly turned off. The hotel is just fine and the location is strategic only when it's crowded the hotel is on holiday dates, it's better not to come here, especially if you bring a group, you can't hold on to the words * what's funny is that the air conditioner can be set to 5 degrees