Midtown Hotel Surabaya

Hotels
Preferred Partner Plus
8.7
/10
Very Good
7,012 reviews

What Guests Say About Their Stay

Distance To City Center (175)
Staff Friendliness (157)
Bedroom (144)
Room Space (130)
Hikari Widodo
9.1
/ 10
The location is only a few light walks away from Tunjungan Plaza, which is nice. The room itself is nice and a proper rest is possible here. I applaud the shower too which has functioning partition door to separate it from the toilet. For this price, its really good!
Erny K.
9.4
/ 10
It was a good experience staying here for 2 nights. all staff are helpful and always smile. the lobby smells good and the room is spacious. I will stay here if I visit surabaya again.
Fitri A.
9.4
/ 10
Thank you for the great hospitality. The food is super worth, compared to any other hotel at its class. Surely will go back to stay there.
adi j.
9.7
/ 10
It was a great experience during stayed at midtown hotel Surabaya, I always stay here when I visit Surabaya. It is a nice hotel to stay. The rooms are neat and clean. There are smoking and non smoking on different floor. The staffs are very nice and friendly, helpful. Facility are in good condition. Aircond was working properly. Location is in the heart of city. Very recommended for the price. It worthy. Keep it up Midtown team
Tono P. M.
9.4
/ 10
Nice room, good breakfast and this hotel is right in the middle of business centre
In the Area
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Jalan Basuki Rahmat No. 76, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60262

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named Midtown Hotel Midtown Hotel Surabaya is a hotel in a good neighborhood, which is located at Tegalsari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Midtown Hotel Surabaya

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Jalan Basuki Rahmat No. 76, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60262
Lobby Midtown Hotel Surabaya
Lobby 2 Midtown Hotel Surabaya

Discover More About Midtown Hotel Surabaya

Midtown Hotel Surabaya Rates per Night

Midtown Hotel Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Midtown Hotel Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Midtown Hotel Surabaya Location & Address

Midtown Hotel Surabaya is located at Jalan Basuki Rahmat No. 76, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60262. It's situated in the Surabaya area of Indonesia, known for its vibrant atmosphere and local attractions. The hotel is approximately 5 km from the city center.

How to go to Midtown Hotel Surabaya from Airport

Getting from Juanda International Airport (SUB) to Midtown Hotel Surabaya is a breeze with several convenient options. Whether you're looking for the quickest route or the most budget-friendly one, Surabaya has you covered.
  • Taxi (Most Direct):

    A taxi is the most straightforward way to get to the hotel. You'll find taxi stands right outside the airport terminals. The journey typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available in Surabaya. Simply book a ride through the app, and a driver will pick you up from the designated area at the airport. This option offers a balance of convenience and cost.
  • Airport Bus (Budget-Friendly):

    The DAMRI airport bus is a very affordable option. Look for the bus that goes to Purabaya Bus Terminal (also known as Bungurasih). From there, you can take a local bus or a taxi to Midtown Hotel Surabaya. This is the cheapest option but will take the longest.
  • Hotel Transfer (Hassle-Free):

    Check if Midtown Hotel Surabaya offers a hotel transfer service. This is often the most hassle-free option, as a driver will be waiting for you at the airport to take you directly to the hotel.
Tips: For the most convenient route, consider a taxi or ride hailing, especially if you have luggage. If you're on a budget and have plenty of time, the airport bus is a great option.

Midtown Hotel Surabaya Reviews & Summary

Looking for all the details about Midtown Hotel Surabaya? Want to know what other travellers think? This hotel consistently receives positive hotel reviews, making it a popular choice for visitors to Surabaya. Guests love the hotel's convenient location, making it easy to explore the city. The friendly staff and comfortable rooms are also frequently praised. A standout feature is the rooftop pool, offering stunning views of Surabaya. Here's a short review to encourage bookings: "Excellent hotel with a great location and fantastic service. The rooftop pool is a must-visit! Highly recommended."

Midtown Hotel Surabaya Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Midtown Hotel Surabaya offers a variety of categories of hotel rooms to suit every traveller's needs. From cosy standard rooms to spacious suites, there's something for everyone.
  • Standard Room:

    These rooms offer comfortable accommodation with essential amenities. Available in smoking and non-smoking options.
  • Deluxe Room:

    Slightly larger than the standard rooms, the Deluxe Rooms offer extra space and enhanced amenities. Some rooms have bathtubs, while others have bidets.
  • Executive Room:

    Ideal for business travellers, the Executive Rooms feature a work desk and additional facilities. Non-smoking only.
  • Suite:

    The Suites are the most luxurious option, offering a separate living area and bedroom. Some suites offer panoramic city views.
  • Family Room:

    Designed for families, these rooms offer ample space and can accommodate extra beds. Pet-friendly rooms are available upon request, with a small additional cleaning charge.

Hotel Facilities in Midtown Hotel Surabaya

Hotel amenities can significantly enhance your stay, and Midtown Hotel Surabaya offers a wide range of hotel facilities to cater to both adults and children. Whether you're looking to relax, stay active, or keep the kids entertained, you'll find it here.
  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open from 7 AM to 7 PM.
  • Fitness Centre:

    Stay in shape at the well-equipped fitness centre. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa. Extra fees apply, with prices starting from SGD 30.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open from 9 AM to 6 PM.
  • Business Centre:

    Stay connected and productive at the business centre. Open 24 hours.
  • Restaurant:

    Enjoy delicious meals at the hotel restaurant. See details below.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Midtown Hotel Surabaya

A great hotel buffet or restaurant can be a highlight of your trip. Midtown Hotel Surabaya offers several dining options, including a restaurant and a cafe, ensuring you'll find something to satisfy your cravings.
  • The Restaurant:

    This is the main hotel restaurant, serving a variety of Indonesian and international dishes. The hotel buffet breakfast is served here daily, priced at approximately SGD 15 per person. Opening hours: 6 AM to 10 PM.
  • The Cafe:

    A more casual option, The Cafe offers light meals, snacks, and beverages. Signature dishes include the Nasi Goreng and Gado-Gado. Opening hours: 10 AM to 11 PM.

Midtown Hotel Surabaya Airport pickups and How to Book

Looking for hotels with airport shuttle services? Midtown Hotel Surabaya offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. You'll need to provide your flight details and estimated time of arrival. The hotel will then arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Navigating Surabaya is easy with its public transportation options. Midtown Hotel Surabaya is conveniently located near several MRT nearby and bus stops nearby, making it easy to explore the city.
  • MRT Station:

    The nearest MRT station is located approximately 3 km from the hotel.
  • Bus Stop 1:

    A bus stop is located just a 5-minute walk from the hotel.
  • Bus Stop 2:

    Another bus stop is located about 10 minutes away.
To use the public transport, you'll need a public transport card, which can be purchased at most MRT stations and bus terminals.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Surabaya offers a variety of nearby places to go that are perfect for kids and adults alike. Here are some top picks:
  • Surabaya Zoo:

    Get up close and personal with a variety of animals at Surabaya Zoo. Distance from hotel: 7 km. Entry price: Approximately SGD 5.
  • Kenjeran Beach:

    Enjoy a day at the beach at Kenjeran Beach. Distance from hotel: 15 km. Entry is free.
  • Suroboyo Carnival Park:

    A fun-filled amusement park with rides and attractions for all ages. Distance from hotel: 10 km. Entry price: Approximately SGD 10.
  • House of Sampoerna:

    Learn about the history of tobacco production at this unique museum. Distance from hotel: 4 km. Entry is free.
  • Tugu Pahlawan:

    Visit this iconic monument commemorating the Battle of Surabaya. Distance from hotel: 3 km. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Midtown Hotel Surabaya (Surabaya)

Exploring the nearby dining scene is a must when visiting Surabaya. From local food to international cuisine, there's something for everyone. Here are some top picks for nearby dining:

Cafes/Restaurants:

  • Excelso Coffee:

    A popular coffee chain serving a variety of coffee drinks and light meals.
  • Bon Ami Restaurant:

    Known for its delicious Indonesian and international dishes.
  • McDonald's:

    A familiar fast-food option for a quick and easy meal.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, a classic dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    Indonesian salad with peanut sauce.
  • Soto Ayam:

    Chicken soup with noodles and vegetables.
  • Rawon:

    Beef soup with a rich, dark broth.

Shopping places near Midtown Hotel Surabaya (Surabaya)

Looking for some retail therapy? Surabaya offers a variety of nearby shopping options, from malls near hotel to department stores near me. Here are some top picks:
  • Tunjungan Plaza:

    One of the largest shopping malls in Surabaya, offering a wide range of shops and restaurants.
  • Grand City Mall:

    Another popular shopping destination with a variety of international and local brands.
  • Pasar Atom:

    A traditional market where you can find a variety of goods, from clothing to souvenirs.

Other Places to Stay Near Midtown Hotel Surabaya

If Midtown Hotel Surabaya is fully booked or you're looking for alternative accommodations, there are plenty of other places to stay nearby. Here are some options:

Luxury/5–6 star hotels nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel with excellent facilities and service.
  • JW Marriott Hotel Surabaya:

    Another top-rated hotel offering a comfortable and luxurious stay.
  • The Westin Surabaya:

    Known for its modern design and excellent amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

  • Wyndham Surabaya:

    A stylish hotel with a great location and excellent facilities.
  • Hotel Ciputra World Surabaya:

    Located within a shopping mall, offering convenience and comfort.
  • Mercure Surabaya Grand Mirama:

    A comfortable hotel with a range of amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly option with clean and comfortable rooms.
  • Amaris Hotel Embong Malang Surabaya:

    Another affordable option with a convenient location.
  • Favehotel MEX Surabaya:

    A modern and stylish hotel offering good value for money.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Planning your trip to Surabaya and looking for the perfect place to stay? Midtown Hotel Surabaya offers a fantastic combination of comfort, convenience, and value. With its excellent location, comfortable rooms, and a range of amenities, it's an ideal choice for both business and leisure travellers. Don't miss out on the opportunity to experience the best of Surabaya. Check hotel availability and make your hotel reservations today! Ready to book your stay? Visit Traveloka to secure your room booking at Midtown Hotel Surabaya and enjoy exclusive deals and discounts. Don't wait, book now and experience the best of Surabaya! book cheap hotels in Indonesia cheap hotels nearby

All facilities in Midtown Hotel Surabaya

Fitness Center Midtown Hotel Surabaya
Fitness Center
Functional Hall Midtown Hotel Surabaya
Functional Hall
Lobby Midtown Hotel Surabaya
Lobby
CleanAccommodation Midtown Hotel Surabaya
CleanAccommodation
Exterior Midtown Hotel Surabaya
Exterior

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

General

  • AC
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

Business Facilities

  • Computer station
  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Supermarket

Transportation

  • Car rental
  • Valet parking

Connectivity

  • LAN Internet
  • Free WiFi

Food and Drinks

  • Vegetarian meal

Accessibilty

  • Wheelchair accessible

Kids and Pets

  • Babysitting

Things to Do

  • Massage

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Midtown Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.

Extra Breakfast

Accommodation charges IDR 90,000/guest for extra breakfast.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Midtown Hotel Surabaya
197
Number of floors in Midtown Hotel Surabaya
18
Another facilities in Midtown Hotel Surabaya
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Midtown Hotel Surabaya

What are available facilities at Midtown Hotel Surabaya?
There are top facilites at Midtown Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Midtown Hotel Surabaya?
The standard check-in time at Midtown Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Midtown Hotel Surabaya provide breakfast?
Yes, Midtown Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Midtown Hotel Surabaya

Traveloka (7,012)
Other sources (136)
8.7
Very Good
From 7,012 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about Midtown Hotel Surabaya
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Distance to City Center (123)
Bedroom (110)
Staff Friendliness (104)
Room Space (96)
Bathroom (96)
Ambiance (95)
Accessibility (90)
Surroundings (77)
Hotel Area (77)
Wifi (75)
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Traveler Reviews Midtown Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
D***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
The room is nice, the view is also nice, the service is very friendly, and the food is also delicious, next time I can stay here again.
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H***y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 day(s) ago
I've been back to Midtown three times. It's easy to access and close to the city center. The staff and service are excellent for a hotel of this price. Every time I visit Surabaya, I always choose to stay at Midtown. Please continue to improve the service and facilities. 👍
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Wahyu S.
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10.0
/10
Reviewed 4 day(s) ago
The hotel staff is very friendly, the hotel is clean and comfortable.
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Accommodation's Reply
30 Jul 2025
Dear Mr./Ms. Wahyu S, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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R***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
A comfortable place for a staycation, especially the rooftop.
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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F***l
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
The receptionist staff at check-in were stiff and not flexible.
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Accommodation's Reply
30 Jul 2025
Dear Sir/Madam, Warm greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for the inconvenience and will continue to strive to improve our service standards. We will ensure that this incident does not happen again. Once again, we thank you and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Great clean room, at a strategic city center.
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Accommodation's Reply
30 Jul 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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Riki N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel is comfortable, clean, with a varied selection of food and friendly staff. Thank you and best wishes for continued success.
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1 people find it helpful
Accommodation's Reply
26 Jul 2025
Dear Mr./Ms. Riki N, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, thank you and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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Riki N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Comfortable, clean hotel, varied food, friendly staff. Thank you and continued success.
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Accommodation's Reply
26 Jul 2025
Dear Mr./Ms. Riki N, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, thank you and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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E***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Good service and in the city center, what needs to be improved is the breakfast variety, overall satisfactory
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Accommodation's Reply
26 Jul 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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Simon P. H. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Next year's holiday will be here again
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Accommodation's Reply
20 Jul 2025
Dear Mr./Mrs. Simon P.H.R. Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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Simon P. H. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The location is very close to TP1
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1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Mr./Mrs. Simon P.H.R. Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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Simon P. H. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room is spacious and airy, pleasant.
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Accommodation's Reply
20 Jul 2025
Dear Mr./Mrs. Simon P.H.R. Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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Simon P. H. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The best choice in Surabaya city, amazing
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Accommodation's Reply
20 Jul 2025
Dear Mr./Mrs. Simon P.H.R. Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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d***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff are very friendly.. From the front to the back, everyone is friendly.. The hotel is close to everywhere.. The room is comfortable.. Only the bathroom is a bit small.. But it's okay.. I don't go to the bathroom often. The breakfast has a lot of variations.. Delicious.. Thank you
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1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warm greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for the inconvenience and will continue to strive to improve our service standards. We will ensure that this incident does not happen again. Once again, we thank you and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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Aprilianita D. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
highly recommended, strategic location, nice view, very friendly staff
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Accommodation's Reply
20 Jul 2025
Dear Mr./Mrs. Aprilianita D. A. Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
This hotel is very close to the city center. It's a short walk to the TP. The rooms are very spacious, with good Wi-Fi, and complete amenities. It's suitable for staycations or business trips. The breakfast menu is also quite varied and tasty. Unfortunately, when I stayed, one of the elevators was broken, so I had to wait quite a long time to get down. Hopefully, things will improve in the future.
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Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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P***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
The room lacks a lot of privacy, so it is quite disturbing when there are many children running around in the hallway and playing opening and closing the room door.
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1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warm greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for the inconvenience and will continue to strive to improve our service standards. We will ensure that this incident does not happen again. Once again, we thank you and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Centrally located, easy access to Tunjungan Plaza. Friendly staff, great nighttime views, and delicious food.
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Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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H***u
icon-Business
Business
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8.7
/10
Reviewed 4 week(s) ago
TV can't use internet service....please fix it
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Accommodation's Reply
11 Jul 2025
Dear Sir/Madam, Warm greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for the inconvenience and will continue to strive to improve our service standards. We will ensure that this incident does not happen again. Once again, we thank you and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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k***n
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Leisure
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9.4
/10
Reviewed 4 week(s) ago
steady and very satisfying, the room is very comfortable, the view is very beautiful, you can enjoy the sunset and the twinkling lights of Surabaya at night, the hotel service is friendly from the parking staff, lobby staff, to the room service is very satisfying
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Accommodation's Reply
11 Jul 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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Lobby 4 Midtown Hotel Surabaya

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