Midtown Hotel Surabaya

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Overall Ratings & Reviews Midtown Hotel Surabaya

Traveloka (10,739)
Other sources (138)
8.6
Very Good
From 10,739 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.9

Service and Facilites

8.6

People often mention about Midtown Hotel Surabaya
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Distance to City Center (240)
Staff Friendliness (221)
Bedroom (218)
Ambiance (197)
Room Space (188)
Bathroom (179)
Accessibility (177)
Surroundings (159)
Taste (157)
Hotel Area (152)
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Traveler Reviews Midtown Hotel Surabaya

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Customer reviews
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Rahmatillah
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 day(s) ago
From my room, I could already see Tunjungan Plaza. It's close, so I'll burn some calories if I walk.
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Rahmatillah
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 day(s) ago
The hotel is quite close to Tunjungan. There's seating in front of the hotel, so you can enjoy the bustling Surabaya skyline. There's a souvenir shop right next to the hotel. The rooms aren't particularly spacious, but they're adequate.
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wisma w. s.
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Leisure
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10.0
/10
Reviewed 2 day(s) ago
Nice hotel near TP and delicious food. If you're in Surabaya, you'll definitely want to stay here again.
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Accommodation's Reply
09 Jul 2026
Dear Ms. Wisma W.S., This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your stay in Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again, and we look forward to welcoming you back to Midtown Hotel Surabaya in the future. Sincerely, Miftahul Huda, Assistant Front Office Manager
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D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
I've stayed here many times. I'm very pleased with the service and amenities. The location is excellent, close to Tunjungan Plaza Mall.
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Accommodation's Reply
08 Jul 2026
Dear Mr./Ms. Dan, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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Ummi F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 day(s) ago
The AC is not cold and the sound is too loud, the electrical panel makes a noisy clicking sound all the time, it really disturbs your rest time.
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Accommodation's Reply
07 Jul 2026
Dear Ms. Ummi F., Sincerely, Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for the inconvenience caused and will continue to strive to improve our service standards. We will ensure that such an incident does not happen again. Thank you again, and we hope to welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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N***A
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It was a pleasant stay at the Midtown Hotel. The room had a great city view, and the staff was friendly and very helpful. Thank you.
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Accommodation's Reply
07 Jul 2026
Dear Mr./Ms. N*A, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your stay in Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Mitfahul Huda, Assistant Front Office Manager
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V***y
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
Strategic location, breakfast with many varieties.
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Accommodation's Reply
06 Jul 2026
Dear Ms./Mrs. V*Y, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Mitfahul Huda, Assistant Front Office Manager
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OBK C.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
I stayed for 2 nights with my wife and 14-year-old son in Groovy Room 1217 without breakfast through the app. Arriving at 10 p.m., I was greeted by friendly security guards who helped unload my luggage and valet parked my car. Check-in was well-serviced and relatively quick. There was no Rp 100,000 deposit required, perhaps because I left my car keys with the receptionist. The room's condition, facilities, and cleanliness were commensurate with the price for a 3-star hotel, making it well worth it. My wife and son were very happy because the glass windows directly faced Tunjungan Plaza. Check-out was also quick, with security guards preparing the car and assisting with luggage and bags. Thank you Traveloka and all the Midtown employees. This makes business trips with family enjoyable.
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Accommodation's Reply
07 Jul 2026
Dear Mr./Ms. obk c., This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya in the future. Sincerely, Mitfahul Huda, Assistant Front Office Manager
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R***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Jos, its a nice view, delicious breakfast.
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Accommodation's Reply
06 Jul 2026
Dear Mr./Ms. R*y, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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Dheean K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The food is delicious and varied, the location is strategic, the staff are friendly..... love midrwon
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Accommodation's Reply
03 Jul 2026
Dear Ms./Mrs. Dianne, This is a message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is totally worth it. It's in the middle of the city and the breakfast is delicious.
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Accommodation's Reply
02 Jul 2026
Dear Ms./Mrs. F*a, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and welcome back to Midtown Hotel Surabaya. Sincerely, Mitfahul Huda, Assistant Front Office Manager
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Dwiyanti
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is helpful, you can see the TP direction.
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Accommodation's Reply
29 Jun 2026
Dear Mr. Dwiyanti, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will strive to uphold our promise of providing the best possible service. Thank you again and we hope to welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
All the staff are friendly, including the security guards. Breakfast is quite complete and delicious.
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1 people find it helpful
Accommodation's Reply
29 Jun 2026
Dear Valued Guest, This is a message from Midtown Hotel Surabaya expressing our gratitude for choosing us for your visit to Surabaya. We appreciate your feedback and are committed to maintaining our highest standards of service. Once again, we thank you and sincerely hope to welcome you back to Midtown Hotel Surabaya. Sincerely, Mitfahul Huda, Assistant Front Office Manager
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A***s
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Great, great, great. Very satisfying.
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Accommodation's Reply
22 Jun 2026
Dear Mr./Ms. A*s, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Mitfahul Huda, Assistant Front Office Manager
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A***x
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 4 week(s) ago
I was in a smoking room, so the air conditioning smelled of cigarettes, which was very uncomfortable. The walls felt unclean, and the lighting was inadequate.
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1 people find it helpful
Accommodation's Reply
22 Jun 2026
Dear Mr./Ms. A*x, With our deepest respect from Midtown Hotel Surabaya, Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for any inconvenience caused and will continue to strive to improve the quality of our service. We guarantee that such an incident will not happen again. Thank you again, and we hope to welcome you back to Midtown Hotel Surabaya again. Sincerely, Mitfahul Huda, Assistant Head of Front Office
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Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff is very friendly, the hotel and rooms are very clean, and the view is very nice.
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1 people find it helpful
Accommodation's Reply
22 Jun 2026
Dear Ms./Mrs. Y*a, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and welcome back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Friendly staff, close to town, and varied and delicious food. Awesome!
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Accommodation's Reply
22 Jun 2026
Dear Mr./Ms. G*t, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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A***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's really cool, no regrets.
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Accommodation's Reply
22 Jun 2026
Dear Mr./Ms. A*s, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Mitfahul Huda, Assistant Front Office Manager
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D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Everything is great. Except the bathroom doesn't have a shower hose, making it difficult to bathe the kids. All the food is delicious except the fried rice, which is hard. I've stayed here twice. I love it, and it's strategically located in the heart of Surabaya.
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Accommodation's Reply
22 Jun 2026
Dear Mr./Ms. D*i, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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P***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The location is strategically close to the airport, and the rooms are quite spacious. The breakfast is quite varied and the taste is still quite satisfying.
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Accommodation's Reply
10 Jun 2026
Dear Ms./Mrs. P*a, This is a brief message from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain the highest standards of service. Thank you again and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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Number of reviews per page
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