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New Golden Clouds Homestay
Villas
Preferred Partner Plus
9.1
/10
Exceptional
190 reviews
What Guests Say About Their Stay
M***a
9.4
/ 10
The hotel is close to Garut Station, about 15 minutes by Grab. The check-in and checkout process is fast, the room is aesthetic and clean, in the room there is a kettle and glass so you can refill mineral water as much as you like which is located outside the room. The best thing about this hotel is that it is located on the rooftop, we can see the hotel surrounded by mountains. Sunset, the sunrise at night is really cool. Thank you
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R***R
9.4
/ 10
Unique homestay. The room is also unique and very clean. The view of Mount Cikuray from the room window is really cool! Go to the rooftop to see the Garut night sky filled with stars. The staff are friendly, helpful and responsive. A week before staying, we had already WA about the homestay and how to check in. You can check in online. Very informative and easy. The location is strategic. Close to Garut station. Close to Garut town square. Close to Garut's famous and delicious culinary. Unfortunately, I only stayed here for one night yesterday. Next time I go to Garut, I think I'll stay here again. 😉👍🏻. For those of you on vacation in Garut, New Golden Clouds Homestay is highly recommended 🥰.
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Guest
9.7
/ 10
Great and Unique Room, best fit for young Families who likes traveling and new experience, near city center and local food culinary place. Roof top view are amazing. Highly recommended. Attention, not suitable for oldies, all room are in 3rd floor by stairs, no elevator.
In the Area
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Jl Papandayan No 99, Garut Kota, Regol, Garut, Jawa Barat, Indonesia, Garut Kota, Garut, Jawa Barat, Indonesia, 44114
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in New Golden Clouds Homestay
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What's around New Golden Clouds Homestay
Jl Papandayan No 99, Garut Kota, Regol, Garut, Jawa Barat, Indonesia, Garut Kota, Garut, Jawa Barat, Indonesia, 44114
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Discover More About New Golden Clouds Homestay
Location
Staying at New Golden Clouds Homestay is a good choice when you are visiting Garut Kota.
About New Golden Clouds Homestay
When staying at a villa, the design and architecture are two important factors that can spoil your eyes. With its unique setting, New Golden Clouds Homestay provides a pleasant accommodation for your stay.
From business event to corporate gathering, New Golden Clouds Homestay provides complete services and facilities that you and your colleagues need.
If you plan to have a long-term stay, staying at New Golden Clouds Homestay is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, New Golden Clouds Homestay is suitable for you who value privacy during your stay.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from New Golden Clouds Homestay exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
New Golden Clouds Homestay is a villa with great comfort and excellent service according to most villa's guests.
Staying at New Golden Clouds Homestay will surely satisfy you with its great hospitality and affordable price.
All facilities in New Golden Clouds Homestay
Bar, Cafe and Lounge
Lobby
Accommodation Services
Exterior
Bedroom
Public Facilities
- Parking
- Coffee/tea in lobby
- Elevator
- Restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- Limited hours room service
- Luggage storage
- Multilingual staff
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Shops
- Supermarket
Food and Drinks
- A la carte breakfast
- Breakfast (surcharge)
- Dining area
- Snacks
General
- AC
- Clothes dryer
- Non-smoking room
- Rooftop terrace
Transportation
- Limited parking
- Car rental
- Secure parking
In-room Facilities
- Desk
- Hairdryer
- Shower
Connectivity
- Free WiFi
Business Facilities
- PRINTER
Accommodation Policy & General Information in New Golden Clouds Homestay
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Contact Accommodation Before Arrival
Guests should contact hotel 1 day(s) prior to arrival
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at New Golden Clouds Homestay | 12 |
Number of floors in New Golden Clouds Homestay | 4 |
Another facilities in New Golden Clouds Homestay | Coffee/tea in lobby, Dinner restaurant, Lunch restaurant, Room service, WiFi in public area |
Frequently asked question in New Golden Clouds Homestay
What are available facilities at New Golden Clouds Homestay?
There are top facilites at New Golden Clouds Homestay such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at New Golden Clouds Homestay?
The standard check-in time at New Golden Clouds Homestay is starting from From 14:00 while the latest check-out time is at Before 12:00
Does New Golden Clouds Homestay provide breakfast?
Yes, New Golden Clouds Homestay provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of New Golden Clouds Homestay
New Golden Clouds Homestay has a 0.0-star rating.
How many floors does New Golden Clouds Homestay have?
New Golden Clouds Homestay has 4.
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More Reviews from Other Guests in New Golden Clouds Homestay
Overall Ratings & Reviews New Golden Clouds Homestay
Traveloka (190)
9.1
Exceptional
From 190 reviews
Provided by travelers on
Cleanliness
9.3
Room Comfort
9.2
Meal
8.7
Location
9.2
Service and Facilites
9.1
People often mention about New Golden Clouds Homestay
All
Jarak ke Pusat Kota (22)
Suasana (20)
Kamar Tidur (19)
Keramahan Staff (18)
Kamar Mandi (16)
Akses (14)
Area Hotel (14)
Ukuran Kamar (13)
Wifi (12)
Waktu Check-in/out (11)
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Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews New Golden Clouds Homestay
Number of reviews per page
20
40
Customer reviews
R***a
10.0
/10
Reviewed 2 week(s) ago
Excellent service! I'll stay here again next time!
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Accommodation's Reply
12 Nov 2025
Thank you so much for your 5-star review! We are so glad to hear that you enjoyed your stay with us. Guest satisfaction is our top priority, and positive comments like these motivate us to continue providing the best service possible. We hope to welcome you back soon. Best regards, Awan Emas Baharu Homestay Team
See original
Y***i
Staycation
9.4
/10
Reviewed 6 week(s) ago
The experience of staying here is a little different from the others, the room is more like a boarding house, it's nice, clean too, and the facilities are more sophisticated in my opinion, but I don't know why it feels like I'm locked in a golden cage, everything is nice but feels like I'm being watched because of all the rules and regulations, in the end the vacation doesn't feel like a vacation 🤣. Feel the sensation of staying here yourself. Overall, it's ok for those of you who want to stay in Garut city with a mountain view in the city center.
Read More
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1 people find it helpful
Accommodation's Reply
17 Oct 2025
Thank you so much for your kind review! We're really happy to know everything from pre-booking to check-out went smoothly. Hope to welcome you back again soon Niva Ar. Receptionist
H***n
Staycation
8.2
/10
Reviewed 7 week(s) ago
Good experience to stay with modern tech
Find this review helpful?
Accommodation's Reply
17 Oct 2025
Thank you so much for your kind review! We're really happy to know everything from pre-booking to check-out went smoothly. Hope to welcome you back again soon Niva Ar. Receptionist
fj
fanny j.
Staycation
9.4
/10
Reviewed 16 week(s) ago
The staff was friendly, from arrival until early check-out (5 a.m.), everyone was friendly and responsive. The rooms were nice, clean, tidy, and unique.
See original
1 people find it helpful
Accommodation's Reply
02 Aug 2025
Hi Sis, Thank you very much for your positive review 🙏. It was a pleasure to welcome you from your arrival until your early check out at 5 AM. We are also happy that you felt comfortable with the clean and unique room 😊. Best Regards, Firdaus | receptionist. New Golden Clouds Homestay
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S***e
Staycation
10.0
/10
Reviewed 18 week(s) ago
A really great hotel... Aesthetic room layout, no regrets staying here.
See original
3 people find it helpful
Accommodation's Reply
17 Jul 2025
Thank you for your review, Ma'am. We are delighted that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again soon. Best regards, New Golden Clouds Homestay Team
See original
P***i
Leisure
10.0
/10
Reviewed 19 week(s) ago
We had a wonderful stay at the New Golden Clouds Hotel. All the staff were very friendly and helpful. The cleanliness of the homestay and rooms was exceptional. The cozy design of the homestay, the rooms, and the bathrooms made our stay even more comfortable and enjoyable. The kids were delighted. We will definitely choose this again if we return to Garut.
Homestay feels like a hotel ⭐⭐⭐⭐⭐
Read More
See original
2 people find it helpful
Accommodation's Reply
14 Jul 2025
Thank you so much for your kind review ! We’re really happy to know everything from pre-booking to check-out went smoothly. Hope to welcome you back again soon Niva Ar. Receptionist
M***a
Leisure
9.4
/10
Reviewed 21 week(s) ago
The hotel is close to Garut Station, about 15 minutes by Grab. The check-in and checkout process is fast, the room is aesthetic and clean, in the room there is a kettle and glass so you can refill mineral water as much as you like which is located outside the room. The best thing about this hotel is that it is located on the rooftop, we can see the hotel surrounded by mountains. Sunset, the sunrise at night is really cool. Thank you
Read More
See original
5 people find it helpful
Accommodation's Reply
12 Jul 2025
Thank you for your review, Ma'am. We are delighted that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again soon. Best regards, New Golden Clouds Homestay Team
See original
Ikhsan N. A.
Staycation
10.0
/10
Reviewed 26 week(s) ago
The most worthwhile homestay if you want to vacation in Garut.
See original
3 people find it helpful
Accommodation's Reply
06 Jun 2025
Thank you for your review, Sir. We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. Hopefully we can welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
See original
M***M
9.4
/10
Reviewed 31 week(s) ago
OK, beds are quite comfortable, interesting experience for kids.
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Accommodation's Reply
14 Apr 2025
Thank you for your review. Glad to hear the beds were comfortable enough and the kids enjoyed their stay. Best wishes from the New Golden Clouds team, see you soon.
See original
a***i
Staycation
9.1
/10
Reviewed 39 week(s) ago
the hotel is very strategic in the city center
See original
6 people find it helpful
Accommodation's Reply
20 Feb 2025
Thank you for your review, Ma'am. We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
See original
C***t
Leisure
7.6
/10
Reviewed 43 week(s) ago
Very very very very Dissapointed stay here.
The hotel already contact and reconfirm for arrival time and while we arrived at 9PM, the staff told us the AC was broken and not cool. (Like whaaat???) and don’t understand why they don’t prepare and fix it since the afternoon???? Why should waiting the guest to come????
Another things, the towel amenities already not good condition and parking area very limited and they don’t have anyone to arrange the parking.
Very very very BAD. Oya, there’s also no manager in charge only staff available so yeaaahh…
Read More
13 people find it helpful
Accommodation's Reply
03 Feb 2025
Thank you Mrs. Cut Emyra for the review that has been given. We apologize for the inconvenience that you experienced during your stay at New Golden Clouds Homestay. We understand your disappointment, especially regarding the AC that was not functioning optimally and the condition of the towels. As a form of responsibility, we have made a refund according to the amount we received from Traveloka, this is the only step we can take, because at that time the AC in your room could not be repaired, due to the difficulty of getting spare parts for this problem in the city of Garut. For repairs, we have currently repaired the problematic AC, and we have also prepared a stock of AC spare parts to anticipate if similar problems occur in the future. Thank you for your attention, New Golden Clouds Homestay Team
See original
E***y
Leisure
9.1
/10
Reviewed 44 week(s) ago
The distance from Garut station is quite close (you can walk to get there) this homestay feels like a hotel, the rooms are comfortable, aesthetic, clean, fragrant, cold AC, friendly and fast response staff.
This place is not very friendly for toddlers and the elderly, because the rooms here are mezzanine models, you have to focus and be careful when going up and down the stairs, and our heads hit the short roof several times when we wanted to go down the stairs. It would be better if there was a more visible sign, because the warning writing is quite small.
If I have the chance I will stay here again.
Read More
See original
+4
3 people find it helpful
Accommodation's Reply
03 Feb 2025
Thank you for your review, Ma'am. We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
See original
l***a
Staycation
10.0
/10
Reviewed 44 week(s) ago
the room is a mezzanine, it's on top. Below the bathroom and work space, table and chairs. It's a nice new experience to get this type of room. The staff are friendly.
See original
3 people find it helpful
Accommodation's Reply
15 Jan 2025
Hi, Mrs. Lidha. Thank you for your review, Ma'am! We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
See original
RS
Riki S.
Staycation
9.4
/10
Reviewed 44 week(s) ago
Overall very recommended to stay at this hotel to spend time in Garut City Center.
2 people find it helpful
Accommodation's Reply
15 Jan 2025
Hi Mr. Riki S. Thank you for your review, Sir! We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
See original
T***n
10.0
/10
Reviewed 45 week(s) ago
Clean, modern rooms close to city center
See original
3 people find it helpful
Accommodation's Reply
13 Jan 2025
Hi Ma'am/Sir. Thank you for your review, Ma'am! We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
See original
dg
denis g.
Leisure
9.4
/10
Reviewed 45 week(s) ago
Friendly staff, close to city center, view of Ciremai
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Accommodation's Reply
13 Jan 2025
Hi Mr. Denis G. Thank you for your review, Sir! We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
See original
W
Wandy
8.5
/10
Reviewed 46 week(s) ago
Overall, the service is good. But unfortunately the bathroom floor is a bit slippery, so you have to be careful.
See original
1 people find it helpful
Accommodation's Reply
13 Jan 2025
Hi Ms. Wandy. Thank you for your review, Ma'am! We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. Hopefully we can welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
See original
R***R
Leisure
9.4
/10
Reviewed 60 week(s) ago
Unique homestay. The room is also unique and very clean. The view of Mount Cikuray from the room window is really cool! Go to the rooftop to see the Garut night sky filled with stars. The staff are friendly, helpful and responsive. A week before staying, we had already WA about the homestay and how to check in. You can check in online. Very informative and easy. The location is strategic. Close to Garut station. Close to Garut town square. Close to Garut's famous and delicious culinary. Unfortunately, I only stayed here for one night yesterday. Next time I go to Garut, I think I'll stay here again. 😉👍🏻. For those of you on vacation in Garut, New Golden Clouds Homestay is highly recommended 🥰.
Read More
See original
9 people find it helpful
Accommodation's Reply
01 Oct 2024
Hello Mrs. R. Mustika. We are glad to know that we were able to serve your moment well. Thank you for your review. Hopefully we can meet again in another moment, Mrs. Healthy, Successful & Prosperous always, Mrs. Warm Regards, New Golden Clouds Reception-Haniva Ar.
See original
S***y
Staycation
10.0
/10
Reviewed 62 week(s) ago
HONESTLY! No need to look for the real place, because it's already a real picture, the staff are friendly, CRAZY 😍.
See original
4 people find it helpful
Accommodation's Reply
22 Sep 2024
Thanks for your feedback, We're having a blast reading your review. We're happy to know that you were enjoying you stay here. We do hope we could serve you again in your next moment, with even better facilities & Services as we're now upgrading the building for you.
Sincerely, New Golden Clouds Reception.
A***n
Staycation
9.4
/10
Reviewed 64 week(s) ago
The staff is very friendly, the room ambiance and smell are very nice, very hi tech.
See original
3 people find it helpful
Accommodation's Reply
04 Sep 2024
Thank you for your review 🙏. Glad to know that our service has satisfied your moment 😊🙏. We are happy to serve you again in the future. New Golden Clouds Homestay-Reception.
See original
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews New Golden Clouds Homestay
Traveloka (190)
9.1
Exceptional
From 190 reviews
Provided by travelers on
Cleanliness
9.3
Room Comfort
9.2
Meal
8.7
Location
9.2
Service and Facilites
9.1
People often mention about New Golden Clouds Homestay
All
Jarak ke Pusat Kota (22)
Suasana (20)
Kamar Tidur (19)
Keramahan Staff (18)
Kamar Mandi (16)
Akses (14)
Area Hotel (14)
Ukuran Kamar (13)
Wifi (12)
Waktu Check-in/out (11)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews New Golden Clouds Homestay
Number of reviews per page
20
40
Customer reviews
R***a
10.0
/10
Reviewed 2 week(s) ago
Excellent service! I'll stay here again next time!
See original
Find this review helpful?
Accommodation's Reply
12 Nov 2025
Thank you so much for your 5-star review! We are so glad to hear that you enjoyed your stay with us. Guest satisfaction is our top priority, and positive comments like these motivate us to continue providing the best service possible. We hope to welcome you back soon. Best regards, Awan Emas Baharu Homestay Team
See original
Y***i
Staycation
9.4
/10
Reviewed 6 week(s) ago
The experience of staying here is a little different from the others, the room is more like a boarding house, it's nice, clean too, and the facilities are more sophisticated in my opinion, but I don't know why it feels like I'm locked in a golden cage, everything is nice but feels like I'm being watched because of all the rules and regulations, in the end the vacation doesn't feel like a vacation 🤣. Feel the sensation of staying here yourself. Overall, it's ok for those of you who want to stay in Garut city with a mountain view in the city center.
Read More
See original
1 people find it helpful
Accommodation's Reply
17 Oct 2025
Thank you so much for your kind review! We're really happy to know everything from pre-booking to check-out went smoothly. Hope to welcome you back again soon Niva Ar. Receptionist
H***n
Staycation
8.2
/10
Reviewed 7 week(s) ago
Good experience to stay with modern tech
Find this review helpful?
Accommodation's Reply
17 Oct 2025
Thank you so much for your kind review! We're really happy to know everything from pre-booking to check-out went smoothly. Hope to welcome you back again soon Niva Ar. Receptionist
fj
fanny j.
Staycation
9.4
/10
Reviewed 16 week(s) ago
The staff was friendly, from arrival until early check-out (5 a.m.), everyone was friendly and responsive. The rooms were nice, clean, tidy, and unique.
See original
1 people find it helpful
Accommodation's Reply
02 Aug 2025
Hi Sis, Thank you very much for your positive review 🙏. It was a pleasure to welcome you from your arrival until your early check out at 5 AM. We are also happy that you felt comfortable with the clean and unique room 😊. Best Regards, Firdaus | receptionist. New Golden Clouds Homestay
See original
S***e
Staycation
10.0
/10
Reviewed 18 week(s) ago
A really great hotel... Aesthetic room layout, no regrets staying here.
See original
3 people find it helpful
Accommodation's Reply
17 Jul 2025
Thank you for your review, Ma'am. We are delighted that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again soon. Best regards, New Golden Clouds Homestay Team
See original
P***i
Leisure
10.0
/10
Reviewed 19 week(s) ago
We had a wonderful stay at the New Golden Clouds Hotel. All the staff were very friendly and helpful. The cleanliness of the homestay and rooms was exceptional. The cozy design of the homestay, the rooms, and the bathrooms made our stay even more comfortable and enjoyable. The kids were delighted. We will definitely choose this again if we return to Garut.
Homestay feels like a hotel ⭐⭐⭐⭐⭐
Read More
See original
2 people find it helpful
Accommodation's Reply
14 Jul 2025
Thank you so much for your kind review ! We’re really happy to know everything from pre-booking to check-out went smoothly. Hope to welcome you back again soon Niva Ar. Receptionist
M***a
Leisure
9.4
/10
Reviewed 21 week(s) ago
The hotel is close to Garut Station, about 15 minutes by Grab. The check-in and checkout process is fast, the room is aesthetic and clean, in the room there is a kettle and glass so you can refill mineral water as much as you like which is located outside the room. The best thing about this hotel is that it is located on the rooftop, we can see the hotel surrounded by mountains. Sunset, the sunrise at night is really cool. Thank you
Read More
See original
5 people find it helpful
Accommodation's Reply
12 Jul 2025
Thank you for your review, Ma'am. We are delighted that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again soon. Best regards, New Golden Clouds Homestay Team
See original
Ikhsan N. A.
Staycation
10.0
/10
Reviewed 26 week(s) ago
The most worthwhile homestay if you want to vacation in Garut.
See original
3 people find it helpful
Accommodation's Reply
06 Jun 2025
Thank you for your review, Sir. We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. Hopefully we can welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
See original
M***M
9.4
/10
Reviewed 31 week(s) ago
OK, beds are quite comfortable, interesting experience for kids.
See original
Find this review helpful?
Accommodation's Reply
14 Apr 2025
Thank you for your review. Glad to hear the beds were comfortable enough and the kids enjoyed their stay. Best wishes from the New Golden Clouds team, see you soon.
See original
a***i
Staycation
9.1
/10
Reviewed 39 week(s) ago
the hotel is very strategic in the city center
See original
6 people find it helpful
Accommodation's Reply
20 Feb 2025
Thank you for your review, Ma'am. We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
See original
C***t
Leisure
7.6
/10
Reviewed 43 week(s) ago
Very very very very Dissapointed stay here.
The hotel already contact and reconfirm for arrival time and while we arrived at 9PM, the staff told us the AC was broken and not cool. (Like whaaat???) and don’t understand why they don’t prepare and fix it since the afternoon???? Why should waiting the guest to come????
Another things, the towel amenities already not good condition and parking area very limited and they don’t have anyone to arrange the parking.
Very very very BAD. Oya, there’s also no manager in charge only staff available so yeaaahh…
Read More
13 people find it helpful
Accommodation's Reply
03 Feb 2025
Thank you Mrs. Cut Emyra for the review that has been given. We apologize for the inconvenience that you experienced during your stay at New Golden Clouds Homestay. We understand your disappointment, especially regarding the AC that was not functioning optimally and the condition of the towels. As a form of responsibility, we have made a refund according to the amount we received from Traveloka, this is the only step we can take, because at that time the AC in your room could not be repaired, due to the difficulty of getting spare parts for this problem in the city of Garut. For repairs, we have currently repaired the problematic AC, and we have also prepared a stock of AC spare parts to anticipate if similar problems occur in the future. Thank you for your attention, New Golden Clouds Homestay Team
See original
E***y
Leisure
9.1
/10
Reviewed 44 week(s) ago
The distance from Garut station is quite close (you can walk to get there) this homestay feels like a hotel, the rooms are comfortable, aesthetic, clean, fragrant, cold AC, friendly and fast response staff.
This place is not very friendly for toddlers and the elderly, because the rooms here are mezzanine models, you have to focus and be careful when going up and down the stairs, and our heads hit the short roof several times when we wanted to go down the stairs. It would be better if there was a more visible sign, because the warning writing is quite small.
If I have the chance I will stay here again.
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+4
3 people find it helpful
Accommodation's Reply
03 Feb 2025
Thank you for your review, Ma'am. We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
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l***a
Staycation
10.0
/10
Reviewed 44 week(s) ago
the room is a mezzanine, it's on top. Below the bathroom and work space, table and chairs. It's a nice new experience to get this type of room. The staff are friendly.
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3 people find it helpful
Accommodation's Reply
15 Jan 2025
Hi, Mrs. Lidha. Thank you for your review, Ma'am! We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
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RS
Riki S.
Staycation
9.4
/10
Reviewed 44 week(s) ago
Overall very recommended to stay at this hotel to spend time in Garut City Center.
2 people find it helpful
Accommodation's Reply
15 Jan 2025
Hi Mr. Riki S. Thank you for your review, Sir! We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
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T***n
10.0
/10
Reviewed 45 week(s) ago
Clean, modern rooms close to city center
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3 people find it helpful
Accommodation's Reply
13 Jan 2025
Hi Ma'am/Sir. Thank you for your review, Ma'am! We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
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dg
denis g.
Leisure
9.4
/10
Reviewed 45 week(s) ago
Friendly staff, close to city center, view of Ciremai
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Accommodation's Reply
13 Jan 2025
Hi Mr. Denis G. Thank you for your review, Sir! We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. We hope to welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
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W
Wandy
8.5
/10
Reviewed 46 week(s) ago
Overall, the service is good. But unfortunately the bathroom floor is a bit slippery, so you have to be careful.
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1 people find it helpful
Accommodation's Reply
13 Jan 2025
Hi Ms. Wandy. Thank you for your review, Ma'am! We are glad that you and your family enjoyed your experience at New Golden Clouds Homestay. We will continue to strive to provide the best service. Hopefully we can welcome you back again in the future. Warm regards, New Golden Clouds Homestay Team
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R***R
Leisure
9.4
/10
Reviewed 60 week(s) ago
Unique homestay. The room is also unique and very clean. The view of Mount Cikuray from the room window is really cool! Go to the rooftop to see the Garut night sky filled with stars. The staff are friendly, helpful and responsive. A week before staying, we had already WA about the homestay and how to check in. You can check in online. Very informative and easy. The location is strategic. Close to Garut station. Close to Garut town square. Close to Garut's famous and delicious culinary. Unfortunately, I only stayed here for one night yesterday. Next time I go to Garut, I think I'll stay here again. 😉👍🏻. For those of you on vacation in Garut, New Golden Clouds Homestay is highly recommended 🥰.
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9 people find it helpful
Accommodation's Reply
01 Oct 2024
Hello Mrs. R. Mustika. We are glad to know that we were able to serve your moment well. Thank you for your review. Hopefully we can meet again in another moment, Mrs. Healthy, Successful & Prosperous always, Mrs. Warm Regards, New Golden Clouds Reception-Haniva Ar.
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S***y
Staycation
10.0
/10
Reviewed 62 week(s) ago
HONESTLY! No need to look for the real place, because it's already a real picture, the staff are friendly, CRAZY 😍.
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4 people find it helpful
Accommodation's Reply
22 Sep 2024
Thanks for your feedback, We're having a blast reading your review. We're happy to know that you were enjoying you stay here. We do hope we could serve you again in your next moment, with even better facilities & Services as we're now upgrading the building for you.
Sincerely, New Golden Clouds Reception.
A***n
Staycation
9.4
/10
Reviewed 64 week(s) ago
The staff is very friendly, the room ambiance and smell are very nice, very hi tech.
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3 people find it helpful
Accommodation's Reply
04 Sep 2024
Thank you for your review 🙏. Glad to know that our service has satisfied your moment 😊🙏. We are happy to serve you again in the future. New Golden Clouds Homestay-Reception.
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