How many rooms are available at Pentacity Hotel Balikpapan

Pentacity Hotel Balikpapan has 202.

Are there any parking spots at Pentacity Hotel Balikpapan ?

Yes: Yes, there are parking spots at Pentacity Hotel Balikpapan

Is there a swimming pool at Pentacity Hotel Balikpapan?

Yes, a swimming pool is available at Pentacity Hotel Balikpapan.

Does Pentacity Hotel Balikpapan offer early check in?

Yes, early check-in is available at Pentacity Hotel Balikpapan, subject to availability. Please contact the hotel directly to arrange this.

Does Pentacity Hotel Balikpapan offer late check out?

Yes, late check-out is available at Pentacity Hotel Balikpapan, subject to availability. Please contact the hotel directly to arrange this.

Does Pentacity Hotel Balikpapan offer airport transfers?

Yes, Pentacity Hotel Balikpapan provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Pentacity Hotel Balikpapan?

Pentacity Hotel Balikpapan is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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Duration: 1 Night(s)

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Pentacity Hotel Balikpapan

Name: Pentacity Hotel Balikpapan
Address: Pentacity Shopping Mall, Jl. Jenderal Sudirman No.47, Superblock, Kecamatan Balikpapan Selatan, Kota Balikpapan, Kalimantan Timur, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76114, Pentacity Shopping Mall, Jl. Jenderal Sudirman No.47, Superblock, Kecamatan Balikpapan Selatan, Kota Balikpapan, Kalimantan Timur, Kalimantan Timur, 76114, Indonesia
Rating: 8.7

Hotels

Preferred Partner Plus

All-star Accommodation

8.7

/10

Very Good

1,280 reviews

What Guests Say About Their Stay

Staff Friendliness (215)

Bedroom (204)

Ambiance (197)

Accessibility (194)

Basith S.

8.8

/ 10

The hotel location is very strategic for family or business purposes. The hotel staff is very friendly, as well as the hotel facilities, which are comfortable and attractive.

M***n

10.0

/ 10

The staff is friendly, the rooms are clean, the atmosphere is comfortable, the food is amazing.

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Heri P.

10.0

/ 10

The hotel staff was friendly, the service was prompt, and the room amenities were excellent. The breakfast menu was varied and delicious, perfect for my taste buds. Free access to the water park was also available. Thank you.

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noviar a.

8.5

/ 10

The hotel staff is very friendly, the rooms are clean, the facilities are okay (swimming pool) and most importantly the location is strategic.

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Suwandi

10.0

/ 10

The hotel's location is very strategic in the middle of the city, connected to a large mall, easy access, spacious parking, child-friendly swimming pool, interesting entertainment venues.

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In the Area

See Map

Pentacity Shopping Mall, Jl. Jenderal Sudirman No.47, Superblock, Kecamatan Balikpapan Selatan, Kota Balikpapan, Kalimantan Timur, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76114

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

In the center of Downtown Area

Located in Shopping Spot

+2 more

Pentacity Hotel Balikpapan is located in area / city Balikpapan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Pentacity Hotel Balikpapan Rates per Night

Pentacity Hotel Balikpapan room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Pentacity Hotel Balikpapan hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Pentacity Hotel Balikpapan Location & Address

Pentacity Hotel Balikpapan is located at Pentacity Shopping Mall, Jl. Jenderal Sudirman No.47, Superblock, Kecamatan Balikpapan Selatan, Kota Balikpapan, Kalimantan Timur, Pusat Kota Balikpapan, Balikpapan, Kalimantan Timur, Indonesia, 76114. It's situated in the Balikpapan area of Indonesia, known for its vibrant atmosphere and proximity to shopping and dining. The hotel is approximately 7 km from the city center.

How to go to Pentacity Hotel Balikpapan from Airport

Navigating from Sultan Aji Muhammad Sulaiman Sepinggan International Airport (BPN) to Pentacity Hotel Balikpapan is straightforward. Several hotel transfer options are available to suit different budgets and preferences.

Taxi (most direct):
Taxis are readily available outside the airport terminal. This is the most direct option, taking approximately 15-20 minutes, depending on traffic.
Ride Hailing (convenient):
Ride hailing services like Traveloka offer a convenient way to get to the hotel. Simply book a ride through the app upon arrival.
Airport Bus (most affordable):
The DAMRI airport bus offers a budget-friendly option. However, it may require a transfer to reach the hotel, adding to the travel time.
Hotel Shuttle (pre-booked):
Check if Pentacity Hotel Balikpapan offers an airport shuttle service. This can be pre-booked for a hassle-free transfer.

Tips:

For the most convenient route, consider pre-booking a ride hailing service or a hotel shuttle. This ensures a smooth and stress-free transfer, especially if you're arriving late at night or with a lot of luggage.

Pentacity Hotel Balikpapan Reviews & Summary

Looking for all about hotel Pentacity Hotel Balikpapan? This hotel consistently receives positive hotel reviews for its convenient location, comfortable accommodations, and excellent service. Guests particularly appreciate its proximity to the Pentacity Shopping Mall and other local attractions. What guests love about the hotel is its modern design, well-maintained facilities, and friendly staff. A standout feature is the rooftop pool, offering stunning views of the city. Here's a short review to encourage bookings: "Excellent hotel! The location is perfect, the rooms are clean and comfortable, and the staff are incredibly helpful. I highly recommend Pentacity Hotel Balikpapan for anyone visiting the city."

Pentacity Hotel Balikpapan Room Types Available

Choosing the right hotel room type can significantly enhance your stay. Pentacity Hotel Balikpapan offers a variety of hotel bedroom types to cater to different needs and preferences. From cozy standard rooms to spacious suites, there's something for everyone.

Standard Room:
A comfortable and well-equipped room, perfect for solo travellers or couples. Available in smoking and non-smoking options.
Deluxe Room:
Offers more space and enhanced amenities compared to the Standard Room. Some rooms feature bathtubs.
Executive Suite:
A luxurious suite with a separate living area, ideal for business travellers or families.
Family Suite:
Designed to accommodate families, featuring multiple beds and ample space.
Connecting Rooms:
Available upon request, perfect for larger families or groups travelling together.

Pentacity Hotel Balikpapan is not a pet-friendly hotel.

Hotel Facilities in Pentacity Hotel Balikpapan

Pentacity Hotel Balikpapan boasts a wide range of hotel amenities designed to ensure a comfortable and enjoyable stay. These hotel facilities cater to both adults and children, making it an ideal choice for families and business travellers alike.

Swimming Pool:
Enjoy a refreshing dip in the outdoor swimming pool. Open from 7:00 AM to 7:00 PM.
Fitness Center:
Stay active during your stay with the well-equipped fitness center. Open 24 hours.
Spa:
Indulge in a relaxing massage or treatment at the hotel spa. Extra fees apply.
Kids' Club:
Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
Business Center:
Stay connected and productive with the hotel's business center, offering printing and fax services.
Meeting Rooms:
Host your meetings and events in the hotel's modern meeting rooms.
Free Wi-Fi:
Stay connected with complimentary Wi-Fi throughout the hotel.
On-site Parking:
Convenient on-site parking is available for guests.

Hotel Buffet or Restaurant/Cafe in Pentacity Hotel Balikpapan

Pentacity Hotel Balikpapan offers a delightful culinary experience with its diverse hotel restaurant and cafe options. Whether you're craving a hearty hotel buffet or a quick coffee, you'll find something to satisfy your taste buds.

The Restaurant:
Enjoy a wide selection of international and Indonesian dishes at the hotel's main restaurant. Buffet breakfast is available for approximately SGD 25 per person. Open for breakfast, lunch, and dinner.
Lobby Lounge:
Relax and unwind with a cup of coffee or a light snack at the Lobby Lounge. Open from 10:00 AM to 10:00 PM.
Poolside Bar:
Sip on refreshing cocktails and enjoy light bites at the Poolside Bar. Open from 11:00 AM to 8:00 PM.

The Restaurant is known for its signature dish, Nasi Goreng Istimewa, a flavorful Indonesian fried rice with chicken, shrimp, and vegetables.

Pentacity Hotel Balikpapan Airport pickups and How to Book

Looking for hotels with airport shuttle services? Pentacity Hotel Balikpapan offers convenient hotel to airport transfer options for its guests. To arrange an airport pick-up, contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will confirm the booking and provide instructions on where to meet the driver at the airport.

Nearby MRT Station & Bus Stops

While Balikpapan doesn't have an MRT system, several nearby bus station and bus stops nearby provide convenient access to different parts of the city.

Terminal Batu Ampar:
Located approximately 5 km from the hotel, this is the main bus terminal in Balikpapan, offering connections to various destinations.
Halte Sudirman:
A local bus stop located on Jalan Jenderal Sudirman, about a 10-minute walk from the hotel.
Halte Balikpapan Permai:
Another local bus stop located near the Balikpapan Permai area, approximately 15 minutes from the hotel.

Public transport in Balikpapan typically uses cash payments.

Nearby Attractions for Family / Kid Friendly

Balikpapan offers a variety of nearby activities and nearby places to go that are perfect for families and kids. From beaches to wildlife reserves, there's plenty to see nearby and things to see nearby.

Kemala Beach:
A popular beach located about 10 km from the hotel, offering swimming, sunbathing, and water sports. Entry is free.
Lamaru Beach:
Another beautiful beach, located approximately 20 km from the hotel. Known for its calm waters and scenic views. Entry is free.
Wain River Protected Forest:
A natural reserve located about 30 km from the hotel, offering hiking trails and the chance to see proboscis monkeys. Entry fee is approximately SGD 5.
Bekapai Park:
A city park located in the heart of Balikpapan, featuring playgrounds, gardens, and walking paths. Entry is free.
Dahor Heritage Balikpapan:
A cultural site showcasing the history and heritage of Balikpapan. Located approximately 8 km from the hotel. Entry fee is approximately SGD 3.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Pentacity Hotel Balikpapan (Balikpapan)

Exploring the nearby dining scene around Pentacity Hotel Balikpapan is a treat, with plenty of local food and food eatiries near me options to satisfy any craving.

Cafes/Restaurants:

Excelso Coffee:
A popular coffee chain offering a variety of coffee drinks, teas, and light meals.
Pizza Hut:
A well-known pizza restaurant serving a range of pizzas, pastas, and appetizers.
Kentucky Fried Chicken (KFC):
A fast-food chain specializing in fried chicken and other American-style dishes.

Local Street Food:

Nasi Goreng:
Indonesian fried rice, often served with chicken, shrimp, or vegetables.
Sate Ayam:
Grilled chicken skewers served with peanut sauce.
Soto Banjar:
A traditional Banjarese soup with chicken, vegetables, and rice noodles.
Gado-Gado:
An Indonesian salad with boiled vegetables, tofu, tempeh, and peanut sauce.
Martabak:
A sweet or savory pancake, often filled with chocolate, cheese, or meat.

Shopping places near Pentacity Hotel Balikpapan (Balikpapan)

Finding nearby shopping options near Pentacity Hotel Balikpapan is easy, with several malls near hotel and dept stores near me offering a variety of retail experiences.

Pentacity Shopping Mall:
Located adjacent to the hotel, offering a wide range of shops, restaurants, and entertainment options.
E-Walk Balikpapan Superblock:
A large shopping mall located about 5 km from the hotel, featuring a variety of international and local brands.
Plaza Balikpapan:
A popular shopping mall located in the city center, offering a mix of retail stores, restaurants, and entertainment venues.

Other Places to Stay Near Pentacity Hotel Balikpapan

If you're looking for alternative accommodations, there are several affordable hotels nearby and best hotel nearby options to consider near Pentacity Hotel Balikpapan.

Luxury/5–6 star hotels nearby:

Grand Jatra Hotel Balikpapan:
A luxurious hotel offering stunning views, excellent service, and a range of amenities.
Novotel Balikpapan:
A stylish hotel with modern rooms, a swimming pool, and a fitness center.
Hakaya Plaza Hotel:
A sophisticated hotel offering comfortable accommodations and a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

Blue Sky Hotel Balikpapan:
A well-regarded hotel offering comfortable rooms, a swimming pool, and a restaurant.
Swiss-Belhotel Balikpapan:
A modern hotel with a range of amenities, including a swimming pool, a fitness center, and a restaurant.
Hotel Gran Senyiur Balikpapan:
A comfortable hotel offering a range of facilities and services.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

Sagita Hotel Balikpapan:
A budget-friendly hotel offering comfortable accommodations and a convenient location.
Aiqon Hotel Balikpapan:
A simple and clean hotel offering affordable rates.
Benakutai Hotel & Apartments:
A comfortable hotel offering both rooms and apartments.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Planning your trip to Balikpapan and looking for the perfect place to stay? Pentacity Hotel Balikpapan offers a fantastic combination of comfort, convenience, and value. With its prime location, excellent facilities, and friendly service, it's an ideal choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today! Don't miss out on the opportunity to experience the best of Balikpapan. Book your stay at Pentacity Hotel Balikpapan through Traveloka and enjoy exclusive deals and discounts. Start planning your adventure now and book cheap hotels in Indonesia. Looking for something closer to home? Find cheap hotels nearby and make your reservation today!

All facilities in Pentacity Hotel Balikpapan

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Food and Drinks

Restaurant with AC
A la carte breakfast
A la carte dinner
A la carte lunch
Bar
Beach Bar
Breakfast
Breakfast and dinner
Breakfast and lunch
Buffet breakfast
Brunch
Buffet dinner
Buffet lunch
Cafe
Continental breakfast
Dining area
Early bird breakfast
Gala dinner
Hot breakfast
Poolside bar
Set menu dinner
Set menu lunch
Show cooking restaurant
Snacks
Snack bar
Vegetarian meal

Things to Do

Barbecue
Beach towel
Beach umbrella
Fitness center
Garden
Karaoke
Massage
Outdoor facilities
Outdoor pool
Outdoor pool
Pool cabanas
Pool sun loungers
Sauna
Spa
Hot tub
Poolside bar
TV lounge
Waterslide
Waterpark
Water park access (surcharge)

Hotel Services

Bellhop
Welcoming drinks
Concierge
Doorman
Early Check-in
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Late Check-out
Laundry service
Luggage storage
Medical service
Mobile
Multilingual staff
Porter
Wedding service

General

AC
Ballroom
Banquet
Cloakroom
Clothes dryer
Connecting rooms
Family room
Heater
Non-smoking room
Swimming pool
Recreation room
Smoking area
Smoke-free
Terrace

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Early check-in
Elevator
24-hour room service
Late check-out
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathrobe
Desk
Hairdryer
In-room safe
Kitchenette
Minibar
Refrigerator
Shower
TV

Business Facilities

Business center
Business facilities
Conference hostess
Conference room
Meeting facilities
Photocopier
PRINTER
Projector

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

Sports and Recreations

Aerobics
Billiard
Bowling alley
Fitness center
Golf
Golf course
Mini golf
Water sport

Accessibilty

Accessibility equipment
Accessible bathroom
Accessible parking
Disabled access friendly
Braille or raised signage
In-room accessibility
Wheelchair accessible

Transportation

Airport transfer
Bicycle storage
Garage
Secure parking
Valet parking

Kids and Pets

Babysitting
CRIBS
Highchairs
Supervised childcare

Connectivity

Internet point
Free WiFi

Shuttle Service

Airport transfer (surcharge)
Ferry terminal shuttle (surcharge)

Family-friendly Facilities

Children pool

Accommodation Policy & General Information in Pentacity Hotel Balikpapan

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Check in is currently available for 24 hours

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Pentacity Hotel Balikpapan	202
Number of floors in Pentacity Hotel Balikpapan	5
Another facilities in Pentacity Hotel Balikpapan	Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Pentacity Hotel Balikpapan

What are available facilities at Pentacity Hotel Balikpapan?

There are top facilites at Pentacity Hotel Balikpapan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Pentacity Hotel Balikpapan?

The standard check-in time at Pentacity Hotel Balikpapan is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Pentacity Hotel Balikpapan provide breakfast?

Yes, Pentacity Hotel Balikpapan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Pentacity Hotel Balikpapan

Pentacity Hotel Balikpapan has a 4.0-star rating.

How many floors does Pentacity Hotel Balikpapan have?

Pentacity Hotel Balikpapan has 5.

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More Reviews from Other Guests in Pentacity Hotel Balikpapan

Overall Ratings & Reviews Pentacity Hotel Balikpapan

Traveloka (1,275)

Other sources (5)

8.8

Very Good

From 1,275 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.6

Meal

8.5

Location

9.1

Service and Facilites

8.7

People often mention about Pentacity Hotel Balikpapan

All

Bedroom (133)

Ambiance (126)

Hotel Area (122)

Variety (120)

Staff Friendliness (119)

Accessibility (115)

Taste (112)

Distance to City Center (110)

Surroundings (109)

Bathroom (109)

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Traveler Reviews Pentacity Hotel Balikpapan

Number of reviews per page

Customer reviews

Verified Traveler

Business

10.0

/10

Reviewed 11 hour(s) ago

Great place for business trip accommodation.

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R***i

Staycation

9.7

/10

Reviewed 5 day(s) ago

Fun and recommended for a staycation in Balikpapan

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1 people find it helpful

J***n

Staycation

10.0

/10

Reviewed 5 day(s) ago

5 stars for Pentacity Hotel. Continued success

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D***n

10.0

/10

Reviewed 6 day(s) ago

This hotel's gym facilities are excellent. Besides the gym, you can also work out on the beach in the morning. The swimming pool and water park are perfect for a family vacation. Don't forget to register your vehicle at the front desk for free parking.

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B***a

6.9

/10

Reviewed 2 week(s) ago

At that price, it doesn't seem to match the room and its facilities. The room is also too small.

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Accommodation's Reply

11 Dec 2025

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for taking the time to write a review. We apologize if your stay did not meet your expectations, particularly regarding the size and amenities of the room. We appreciate your feedback and will strive to improve for a better experience in the future. We hope to welcome you back for a more pleasant stay on your next visit. Sincerely, The Management Team

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B***a

7.0

/10

Reviewed 2 week(s) ago

At that price, it's not worth it.

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Accommodation's Reply

11 Dec 2025

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for taking the time to write a review. We apologize if your stay did not meet your expectations. We greatly appreciate your feedback and will strive to improve the quality of our services and facilities to better meet the expectations of all our guests. We hope to welcome you back for a more pleasant stay on your next visit. Sincerely, The Management Team

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L***a

Leisure

8.8

/10

Reviewed 2 week(s) ago

TV remote control not working, TV facilities incomplete

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Accommodation's Reply

11 Dec 2025

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for taking the time to write a review. We apologize for any inconvenience you experienced during your stay. We will take your feedback into consideration immediately and improve our facilities to enhance your comfort. We hope to welcome you back on your next stay with an even better experience. Sincerely, The Management Team

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Verified Traveler

10.0

/10

Reviewed 2 week(s) ago

Strategic location, lobby looks luxurious and staff are friendly and helpful

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Accommodation's Reply

11 Dec 2025

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for taking the time to write a review. We are delighted to hear that the hotel's excellent location, luxurious lobby, and friendly staff provided a memorable experience during your stay. We are committed to providing the best service to all our guests. We hope to welcome you back again in the future. Sincerely, The Management Team

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ermawati c.

Business

10.0

/10

Reviewed 2 week(s) ago

Good price, satisfactory service, next business trip will come here again

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Accommodation's Reply

11 Dec 2025

Dear Ms. Irmawati C., Sincerely, PentaCity Balikpapan Hotel. Thank you for taking the time to write a review. We are delighted to hear that our pricing and service met your expectations. We sincerely hope to welcome you back again in the future, especially for business trips. Sincerely, The Management Team

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ermawati c.

Business

10.0

/10

Reviewed 2 week(s) ago

Good price, satisfactory service, next business trip will come here again

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Accommodation's Reply

11 Dec 2025

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ermawati c.

Business

10.0

/10

Reviewed 2 week(s) ago

Good price, satisfactory service, next business trip will come here again.

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Accommodation's Reply

11 Dec 2025

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ermawati c.

Business

10.0

/10

Reviewed 2 week(s) ago

Good price, satisfactory service, next business trip will come here again

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Accommodation's Reply

11 Dec 2025

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W***x

Business

10.0

/10

Reviewed 3 week(s) ago

It's recommended for those of us who have never been to BPP, it's not far to look for souvenirs and food if you're feeling lazy, because there's already a mall plus it's big.

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1 people find it helpful

Accommodation's Reply

11 Dec 2025

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for taking the time to write a review. We are delighted to hear that our location near shopping malls makes it convenient for you to purchase souvenirs and enjoy restaurants. We strive to provide the best experience for all our guests, especially those visiting Balikpapan for the first time. We hope to welcome you again in the future. Sincerely, The Management Team

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R***i

Staycation

9.1

/10

Reviewed 3 week(s) ago

Overall, the breakfast section of the restaurant was good, and could be improved. Some dishes were bland, like the potato donuts, the flavorless watermelon juice, and the fish with mayonnaise that lacked mayo.

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Accommodation's Reply

11 Dec 2025

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for taking the time to write a review. We are delighted to hear that your overall stay was satisfactory. We especially appreciate your feedback regarding the breakfast, particularly that some items did not meet your expectations. We will review and improve our breakfast menu immediately to ensure your greater satisfaction during your next stay. We look forward to welcoming you back in the future for an even better experience. Sincerely, The Management Team

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r***a

Business

10.0

/10

Reviewed 3 week(s) ago

Clean, nice hotel, friendly staff, complete facilities, affordable prices, very, very close to the city center and malls

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Accommodation's Reply

11 Dec 2025

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for taking the time to share your review and photos of your stay at our hotel. We are delighted to hear that you were satisfied with the cleanliness, friendly staff, and comprehensive facilities we provide. We are also pleased that our hotel's location near the city center and shopping malls made your stay even more convenient. We hope to welcome you back again on your next stay for an even better experience. Sincerely, The Management Team

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G***t

Leisure

9.1

/10

Reviewed 3 week(s) ago

Responsive cleaning staff service

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1 people find it helpful

Accommodation's Reply

11 Dec 2025

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for taking the time to write a review. We are pleased to hear that our housekeeping staff provided a satisfactory service. We are committed to maintaining the comfort and cleanliness of all our guests at all times. We hope to welcome you back again in the future. Sincerely, The Management

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deddy c.

Staycation

10.0

/10

Reviewed 4 week(s) ago

Comfortable, friendly, fun, and recommended

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Accommodation's Reply

11 Dec 2025

Dear Mr. Daddy C., Sincerely yours, from Astara Balikpapan Hotel. Thank you for taking the time to write a review. We are delighted to hear that your stay was comfortable, pleasant, and memorable. We greatly appreciate your feedback and will continue to strive to maintain the highest quality of service for all our guests. We hope to welcome you back for your next stay. Sincerely, The Management Team

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A***n

Leisure

8.5

/10

Reviewed 4 week(s) ago

The mattress needs replacing. The springs can't handle the already heavy load.

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Accommodation's Reply

11 Dec 2025

Dear Valued Guest, Warm greetings from Astara Balikpapan Hotel. Thank you for taking the time to write a review. We apologize for any inconvenience you experienced regarding the quality of the mattress during your stay. We appreciate your feedback and will forward it to the relevant team for investigation and improvement to ensure all guests enjoy greater comfort in the future. We look forward to welcoming you back for an even better experience on your next stay. Sincerely, Management

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s***n

Leisure

6.6

/10

Reviewed 4 week(s) ago

The receptionist was not friendly, the toiletries were not replaced, someone else's used toothbrush was still in the room, the toilet was dirty, the bathroom floor was slippery, the bathroom door hinges were rusty, I was worried that it would come loose and it could be dangerous, the room was not soundproof, the left side was noisy, the mattress made noises that could be heard in the room, so I couldn't sleep, the sound of the door next door was also heard opening and closing.

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Accommodation's Reply

11 Dec 2025

Dear Valued Guest, Warm greetings from Astara Balikpapan Hotel. Thank you for taking the time to write a review. We greatly appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We have reviewed your comments and will work to improve our services and provide greater comfort and quality of service in the future. We look forward to welcoming you back for your next stay for an even better experience. Sincerely, The Management Team

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G***t

Staycation

9.4

/10

Reviewed 4 week(s) ago

worth it lah klo bwt staycation

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Accommodation's Reply

11 Dec 2025

Dear Valued Guest, PentaCity Balikpapan Hotel extends a warm welcome. Thank you for taking the time to share your feedback. We are delighted to hear that your stay at our hotel was positive and worthwhile. We will continue to strive to provide the best service for your comfort. We look forward to welcoming you back again in the future. Sincerely, The Management Team

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