Pullman Jakarta Central Park

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8.6
/10
Very Good
4,065 reviews

What Guests Say About Their Stay

Endang F.

10.0
/ 10
Very strategic location in Jakarta, near the mall. The hotel is the best, the room, view, staff are humble, and the room is clean. Highly recommended.

Y***E

10.0
/ 10
The staffs are very friendly and fast responded. The room is clean and spacious. They have a playground for kids, which is so nice. The whole experience was wonderful.

P***a

10.0
/ 10
The location is very strategic, there are many places to eat around the hotel. The rooms are also spacious, there are many breakfast choices. There are activity options for children.
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R***a

10.0
/ 10
Awesome.... 5 minutes walk to Central Park Mall, the hotel is comfortable, clean, child-friendly, the staff are fast, you have to have breakfast here, the restaurant is one of the best, you won't lose out even if there's no promo, the location has everything, this will be a regular place
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H***y

10.0
/ 10
The staff service is very friendly especially Mas Rafli who has given me a compliment to upgrade my room. Breakfast is varied & delicious, the room is clean, comfortable and the mattress is soft, direct access to Central Park mall.
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In the Area
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Podomoro City, Jl. Let. Jend S Parman Kav 28, Jakarta Barat, Grogol Petamburan, Tanjung Duren, Jakarta, Indonesia, 11470

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Pullman Jakarta Central Park is located in area / city Tanjung Duren. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Pullman Jakarta Central Park

Podomoro City, Jl. Let. Jend S Parman Kav 28, Jakarta Barat, Grogol Petamburan, Tanjung Duren, Jakarta, Indonesia, 11470
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Overview of Pullman Jakarta Central Park

Bold pop art and a bright, gallery-like mood set Pullman Jakarta Central Park apart from the more conservative business hotels of West Jakarta. The property's own website describes its 317 guestrooms and suites as being designed around this pop art theme, and the hotel positions itself as a place meant to inspire creativity for both business and leisure guests. It is a 5-star hotel set within the Podomoro City development on Jl. Let. Jend. S. Parman, in the Tanjung Duren area of Grogol Petamburan, and it sits right beside Central Park Mall, within the same Podomoro City complex.

According to Traveloka's listing data, the building was completed in 2011 and was most recently renovated in 2025, so the hotel has had well over a decade to settle into the neighbourhood while still carrying a recent refresh. The tower rises 12 floors, and the property is part of the Pullman brand within the Accor family, which shapes its contemporary, design-led take on upscale hospitality.

Scale is another defining feature. Beyond its rooms, the hotel lists 9 meeting venues and a ballroom that, together, the official site says span more than 7,000 square metres and can accommodate up to 5,000 guests. That gives Pullman Jakarta Central Park the capacity to host anything from a small board meeting to a large wedding or conference under one roof. For travellers from Singapore, it offers a combination that is easy to appreciate: a design-forward 5-star stay, a large mall on the doorstep and a location between Soekarno-Hatta International Airport and central Jakarta.

Room Types at Pullman Jakarta Central Park

The official website lists four room and suite categories at Pullman Jakarta Central Park, ranging from the entry-level Deluxe Room up to a serviced-apartment option for longer stays. The official site notes that rooms are non-smoking and that in-room extras include yoga mats, dumbbells and selected beauty products. Traveloka's listing confirms a TV in the rooms; for the exact amenities attached to each rate, check the room details on the Traveloka page before you book.

Deluxe Room

The Deluxe Room is the starting category on the hotel's official room list. It measures 32 square metres and, according to the official site, has a sleek contemporary layout with an open-concept bathroom, a rain shower and premium amenities. It suits solo business travellers and couples who want a well-designed base for a short city stay, and the bed configuration available can vary by rate, so confirm it on the booking page.

Deluxe Park View

The Deluxe Park View shares the same 32-square-metre footprint as the Deluxe Room but comes with a king-size bed and, as the official site puts it, large windows overlooking Central Park Jakarta, the green space within the Podomoro City complex. If you value a view over the park and the surrounding skyline, this is the category to look for.

Executive Suite

At 68 square metres, the Executive Suite is more than double the size of the Deluxe categories. The official site highlights its timeless style and a separate living area, which makes it a practical choice for guests who need to hold a small meeting, work from the room for several days or simply want more space to spread out.

Pullman Suite Apartment

The Pullman Suite Apartment is described on the official website as designed for comfort and flexibility, delivering a 5-star stay with the feeling of home. It is aimed at longer stays, relocating professionals and families who would rather not feel confined to a standard room. Size and layout details are not stated on the official page, so review the listing or contact the property for specifics before booking.

Facilities and Amenities

Facilities at Pullman Jakarta Central Park lean towards wellness, events and family convenience. The hotel's Fit & Spa concept brings together a gym, a spa, a sauna and a hammam, while the outdoor pool and its sun terrace give guests a place to unwind after a day of meetings or shopping. Traveloka's listing also records a children's play area, which is useful for families visiting over the school holidays.

  • Outdoor pool: listed on Traveloka and described on the official site alongside a sun-drenched terrace.
  • Pullman Fit: a gym that, according to the official site, offers modern equipment and personal trainers for cardio, strength training and customised workout programmes.
  • Pullman Spa: the official site lists signature massages, facials, calming therapies, Vichy showers and manicure-pedicure services.
  • Sauna and hammam: part of the Fit & Spa wellness offer.
  • Children's play area: listed in Traveloka's facility data.
  • Meetings and events: 9 meeting venues plus a ballroom for gatherings of up to 5,000 guests.
  • WiFi: available in public areas, per Traveloka's listing.
  • Parking: Traveloka lists valet parking and bus parking; parking terms and any charges should be confirmed with the property.

Service-wise, Traveloka's data shows a 24-hour receptionist, a concierge, a laundry service and room service. The concierge is a handy resource for arranging taxis, recommending places to eat in Tanjung Duren or helping with directions to other parts of Jakarta.

Location and Getting There

Pullman Jakarta Central Park is located at Podomoro City, Jl. Let. Jend. S. Parman Kav. 28, Jakarta Barat 11470. The hotel sits next to Central Park Mall, so shops, cafes and a wide choice of restaurants are a short walk away, which is especially convenient on rainy afternoons or late evenings. Traveloka's data places the property roughly 9 km from Jakarta's city centre, and the official site describes the hotel as positioned between Soekarno-Hatta International Airport and the city centre.

  • Central Park Mall: adjacent to the hotel within Podomoro City.
  • Central Park Jakarta: the green space that the Deluxe Park View rooms overlook.
  • Jakarta city centre: approximately 9 km away, according to Traveloka's listing.
  • Soekarno-Hatta International Airport: reachable by road towards the west of the city.

Most visitors from Singapore arrive at Soekarno-Hatta International Airport, and you can book flights from Singapore to Jakarta on Traveloka to line up your arrival with the 15:00 check-in. Traveloka's listing does not show an airport transfer service for this property, so plan on a taxi or ride-hailing car from the airport. Travel times along the S. Parman corridor depend heavily on Jakarta's traffic, so leave extra time during weekday rush hours, particularly if you are heading back to the airport for an evening flight.

Dining at Pullman Jakarta Central Park

The hotel's official website lists four dining and drinking venues, each with a distinct mood, so you can eat well without leaving the building. Traveloka's listing also confirms room service for guests who would rather dine in.

  • Collage All Day Dining: the international restaurant, described by the hotel as bringing together modern style, cutting-edge design and vibrant flavours.
  • RASA by Collage: an Indonesian restaurant billed as a journey through Indonesia's flavours, redefined, and a good introduction to local cuisine for first-time visitors.
  • BUNK Lounge & Bar: a bar and lounge with an urbane, creative atmosphere, suited to casual meetings or an evening drink.
  • The BOX Pool Bar and Terrace: a poolside spot to chill, sip and savour.

Beyond the hotel, Central Park Mall next door adds plenty of casual dining and cafe options, so a quick coffee or a family meal out never requires a long journey. If you would like to fill your free time beyond eating, you can browse things to do and attractions around Jakarta on Traveloka, from city tours to theme parks.

Why Stay at Pullman Jakarta Central Park

The strongest argument for Pullman Jakarta Central Park is how much it packs into a single address. A design-driven 5-star hotel, a spa and gym with sauna and hammam, an outdoor pool and four food and beverage venues sit directly beside a major mall, which means you can combine work, leisure and shopping without spending your trip in traffic. That matters in a city where moving between districts can take far longer than the distance suggests.

It is also a practical pick for event travel. With 9 meeting venues and a ballroom for up to 5,000 guests, the hotel suits conferences, weddings and corporate functions, and staying on site removes the commute entirely. Business travellers from Singapore will appreciate the 24-hour receptionist and the West Jakarta position on the airport side of the city.

Families have reasons to choose it as well: the Pullman Suite Apartment gives extra room, the children's play area and pool keep younger guests busy, and the mall is an easy rainy-day fallback. Traveloka's highlight data also notes the hotel for high-quality service with minimal check-in issues. If you are still weighing options, you can compare other hotels in Jakarta on Traveloka before deciding.

Tips for Booking Pullman Jakarta Central Park on Traveloka

A little planning helps you get the most out of a stay at Pullman Jakarta Central Park. Keep these points in mind when you book on Traveloka:

  1. Know the times: check-in starts from 15:00 and check-out is by 12:00, according to Traveloka's listing. Ask the front desk about early check-in or late check-out if your flight times do not line up.
  2. Pick the right category: choose the Deluxe Park View if you want the park outlook, the Executive Suite if you need a separate living area, or the Pullman Suite Apartment for long stays.
  3. Check what each rate includes: breakfast, cancellation terms and bed type can differ between rates, so read the room details carefully before paying.
  4. Plan your airport transfer: no hotel airport transfer is shown on Traveloka, so arrange a taxi or ride-hailing car in advance.
  5. Watch for event dates: as a major events venue, the hotel can be busy during large conferences or weddings, so book early if your dates are fixed.
  6. Use Traveloka's flexible payment options: pay with your preferred method in SGD and keep your booking details handy in the app.

When you are ready to plan the rest of your trip, from flights to experiences, start on the Traveloka homepage.

Other Popular Hotels in Jakarta

If you are comparing stays across Jakarta, these hotels are also popular with Traveloka users. Details below come from each hotel's own Traveloka listing.

Neo Hotel Puri Indah by ASTON

  • About the hotel: a 3-star hotel on Jl. Raya Kembangan in Puri Kembangan, West Jakarta, previously named Neo Hotel Puri Indah, with 96 rooms over 11 floors, suited to budget-conscious travellers.
  • Facilities: restaurant, bar, cafe, rooftop terrace, meeting facilities and free WiFi.
  • Services: 24-hour receptionist, 24-hour room service, laundry service, luggage storage and airport transfer with surcharge.

Marqen Hotel

  • About the hotel: a 5-star hotel on Jl. Kembangan Selatan in West Jakarta with 166 rooms over 15 floors, geared to families and corporate events.
  • Facilities: swimming pool, children's pool, sauna, garden, poolside bar, family rooms and conference rooms.
  • Services: 24-hour receptionist, 24-hour room service, express check-in and check-out, multilingual staff and laundry service.

Fairmont Jakarta

  • About the hotel: a 5-star hotel in Senayan, across the road from a golf course, with 488 rooms and suites over 32 floors, including Sky Suites.
  • Facilities: outdoor pool, children's play area, spa and several restaurants and bars.
  • Services: concierge, 24-hour receptionist and express check-out.

Mövenpick Hotel Jakarta City Centre

  • About the hotel: a 5-star hotel on Jalan Pecenongan in central Jakarta with 256 rooms and suites.
  • Facilities: outdoor pool, Indonesian, European and Chinese restaurants, a steakhouse, a dessert cafe, Le Jardin Wellness, 2 ballrooms and 10 meeting rooms.
  • Services: concierge, room service, valet parking and 24-hour receptionist.

JW Marriott Hotel Jakarta

  • About the hotel: a 5-star hotel in the Mega Kuningan district with 286 rooms over 30 floors, plus suites and an executive lounge.
  • Facilities: health club, day spa, coffee shop and 19 conference rooms and event spaces.
  • Services: multilingual staff, express check-in and check-out and 24-hour receptionist.

25hours Hotel Jakarta The Oddbird

  • About the hotel: a 5-star lifestyle hotel in District 8, SCBD, rising 38 storeys above ASHTA Mall, with 210 rooms and 135 serviced apartments.
  • Facilities: outdoor pool, restaurants and WiFi in public areas.
  • Services: concierge, room service and 24-hour receptionist.

Hotel Indonesia Kempinski Jakarta

  • About the hotel: a 5-star hotel on Jalan MH Thamrin No. 1, built in 1962, with 289 rooms over 15 floors.
  • Facilities: outdoor pool, spa, sauna, fitness centre, ballroom, business centre and 5 restaurants.
  • Services: 24-hour room service, concierge, multilingual staff, medical service and airport transfer with surcharge.

Hotel Borobudur Jakarta

  • About the hotel: a 5-star hotel beside Lapangan Banteng in central Jakarta, built in 1974, with 695 rooms over 18 floors.
  • Facilities: outdoor pool, kids club, tennis and squash courts, fitness centre, spa and garden.
  • Services: 24-hour room service, concierge, babysitting, laundry service and airport transfer.

All facilities in Pullman Jakarta Central Park

Others Pullman Jakarta Central Park
Others

Things to Do

  • Outdoor pool
  • Children play area

Transportation

  • Bus/truck parking
  • Valet parking
  • Parking with surcharge

General

  • Swimming pool

Public Facilities

  • WiFi in public area

Hotel Services

  • Concierge
  • Laundry service
  • 24-hour Receptionist

In-room Facilities

  • TV

Accommodation Policy & General Information in Pullman Jakarta Central Park

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Pullman Jakarta Central Park
12
Another facilities in Pullman Jakarta Central Park
Outdoor pool, Children play area, Bus/truck parking, Valet parking, Parking with surcharge

Frequently asked question in Pullman Jakarta Central Park

Where is Pullman Jakarta Central Park located?
Pullman Jakarta Central Park is located in Podomoro City at Jl. Let. Jend. S. Parman Kav. 28, Tanjung Duren, West Jakarta. The hotel sits right beside Central Park Mall and, according to Traveloka's listing, is roughly 9 km from Jakarta's city centre, between the city and Soekarno-Hatta International Airport.
What time is check-in and check-out at Pullman Jakarta Central Park?
Check-in at Pullman Jakarta Central Park starts from 15:00 and check-out is by 12:00, according to Traveloka's listing. The hotel has a 24-hour receptionist, so late arrivals are handled at any hour. If you need an earlier room or a later departure, ask the front desk in advance.
What room types are available at Pullman Jakarta Central Park?
Pullman Jakarta Central Park lists four categories on its official site: the 32 sqm Deluxe Room, the 32 sqm Deluxe Park View with a king-size bed and park views, the 68 sqm Executive Suite with a separate living area, and the Pullman Suite Apartment for longer, more home-like stays.
Does Pullman Jakarta Central Park have a swimming pool?
Yes. Pullman Jakarta Central Park has an outdoor pool, listed in Traveloka's facility data and described on the hotel's official site together with a sun terrace. The BOX Pool Bar and Terrace sits poolside for drinks and light bites, and a children's play area is also listed, which makes the pool area a good choice for families staying at the hotel.
What wellness facilities does Pullman Jakarta Central Park offer?
Pullman Jakarta Central Park runs a Fit & Spa concept. According to the official site, Pullman Fit offers modern equipment and personal trainers, while Pullman Spa provides signature massages, facials, Vichy showers and manicure-pedicure services. A sauna and hammam complete the offer, giving guests at Pullman Jakarta Central Park several ways to relax after a busy day in the city.
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More Reviews from Other Guests in Pullman Jakarta Central Park

Overall Ratings & Reviews Pullman Jakarta Central Park

Traveloka (3,064)
Other sources (1,001)
8.6
Very Good
From 3,064 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.7

Meal

8.6

Location

9.0

Service and Facilites

8.6

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Staff Friendliness (55)
Ambiance (55)
Accessibility (52)
Surroundings (51)
Room Space (50)
Bathroom (50)
Hotel Area (49)
Taste (47)
Distance to City Center (46)
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Traveler Reviews Pullman Jakarta Central Park

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Customer reviews
Verified Traveler
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Always good to stay here, already multiple times, at least once a year.
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Accommodation's Reply
25 Oct 2026
Dear Valued Guest, Thank you for your continued trust in Pullman Jakarta Central Park. We are delighted to know that you consistently enjoy your stays with us and that you continue to choose our hotel year after year. Your loyalty means a great deal to our team, and we look forward to welcoming you back for many more memorable stays. Best regards, Diana Afriza Asst. Guest Experience Manager
Rusydi S.
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Business
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10.0
/10
Reviewed 3 week(s) ago
The staff is very friendly and helpful.
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Accommodation's Reply
08 Oct 2026
Dear Valued Guest, Thank you for sharing your kind feedback. We are delighted to know that you found our staff friendly and helpful. Your appreciation is truly encouraging for our team, and we look forward to welcoming you back to Pullman Jakarta Central Park. Warm regards, Diana Afriza Asst. Guest Experience Manager
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Endang F.
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10.0
/10
Reviewed 4 week(s) ago
Very strategic location in Jakarta, near the mall. The hotel is the best, the room, view, staff are humble, and the room is clean. Highly recommended.
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Accommodation's Reply
01 Oct 2026
Dear Valued Guest, Thank you for your wonderful feedback and for recommending Pullman Jakarta Central Park. We are delighted to know that you enjoyed our strategic location, comfortable room, beautiful views, and the warm service provided by our team. Your kind appreciation means a lot to us, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Diana Afriza Asst. Guest Experience Manager
s***y
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10.0
/10
Reviewed 7 week(s) ago
Nice and clean. Good location.
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Accommodation's Reply
07 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your positive feedback. We are delighted to know that you enjoyed the cleanliness of our hotel and found our location convenient. It was a pleasure having you stay with us, and we look forward to welcoming you back to Pullman Jakarta Central Park for another enjoyable stay. Warm regards, Diana Afriza Asst. Guest Experience Manager
Michael E. R.
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10.0
/10
Reviewed 10 week(s) ago
My daughter (22 years old) thought the room design was great.
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Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you very much for sharing your feedback! We are delighted to hear that your daughter enjoyed the room design and found it appealing. We are always pleased to know when our thoughtful design and comfort make a positive impression on our guests. We hope to have the pleasure of welcoming you and your family back to Pullman Jakarta Central Park for another enjoyable stay. Sincerely, Diana Afriza Asst. Guest Experience Manager
Y***s
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Staycation
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10.0
/10
Reviewed 10 week(s) ago
The hotel is cool and really nice.
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Accommodation's Reply
25 Aug 2026
Dear Valued Guest, Warm greetings from Pullman Jakarta Central Park. Thank you very much for your wonderful 10/10 rating and for sharing your kind comment. We are delighted to know that you enjoyed your stay and found our hotel beautiful and impressive. Your positive feedback means a great deal to our team and is a wonderful encouragement for us to continue delivering memorable experiences to our guests. We look forward to welcoming you back to Pullman Jakarta Central Park for another enjoyable stay. Warm regards, Diana Afriza Asst. Guest Experience Manager
L***o
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10.0
/10
Reviewed 10 week(s) ago
Everything is interesting from the staff, food, rooms.. Will repeat soon
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Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you so much for your positive review! We are delighted that you were impressed with your entire experience, from the friendliness of our staff and the food to the comfort of your room. We are glad to hear that you plan to stay with us again. We hope to welcome you back to Pullman Jakarta Central Park soon! Sincerely, Diana Afriza, Assistant Customer Experience Manager
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F***a
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9.7
/10
Reviewed 10 week(s) ago
The location is very strategic because it is very close to the mall with a comfortable atmosphere.
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Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you so much for your positive review! We are delighted to hear that you enjoyed the hotel's excellent location and easy access to shopping malls, as well as your comfortable stay. We greatly appreciate your compliments and hope to welcome you back for another memorable experience at Pullman Jakarta Central Park. Sincerely, Diana Afriza, Assistant Customer Experience Manager
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Yohan T.
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10.0
/10
Reviewed 10 week(s) ago
Overall very good and comfortable.
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Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you so much for your positive review! We are delighted to hear that you enjoyed a comfortable and memorable stay at Pullman Jakarta Central Park. Your compliments mean a great deal to us and our entire team. We look forward to welcoming you back again. Sincerely, Diana Afriza, Assistant Customer Experience Manager
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C***i
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9.7
/10
Reviewed 11 week(s) ago
Great experiences with good hospitality.
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Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you very much for your wonderful feedback! We are delighted to hear that you had a great experience and enjoyed the warm hospitality from our team. Your kind words are truly appreciated and will inspire us to continue delivering memorable stays. We look forward to welcoming you back to Pullman Jakarta Central Park soon! Sincerely, Diana Afriza Asst. Guest Experience Manager
Rinda r.
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10.0
/10
Reviewed 11 week(s) ago
Very good and excellent service
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Accommodation's Reply
20 Aug 2026
Dear Valued Guest, Thank you very much for your kind feedback! We are delighted to know that you enjoyed your stay and were pleased with the service provided by our team. Your appreciation is truly encouraging to us, and we look forward to welcoming you back to Pullman Jakarta Central Park for another excellent experience. Sincerely, Diana Afriza Asst. Guest Experience Manager
c***a
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10.0
/10
Reviewed 14 week(s) ago
Top Pullman is beyond doubt, everyone.
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Accommodation's Reply
03 Aug 2026
Dear Valued Guest, Thank you for your wonderful review. We are truly delighted to know that you had such a positive experience at Pullman Jakarta Central Park. Your kind words mean a great deal to our team and serve as wonderful motivation for us to continue delivering exceptional service and memorable stays. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Diana Afriza Asst. Guest Experience Manager
K***S
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8.5
/10
Reviewed 15 week(s) ago
The best service, fast and quality.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Warm greetings from Pullman Jakarta Central Park. Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to know that you were impressed with our service and found it to be prompt, attentive, and of high quality. Your kind words are truly rewarding for our team and inspire us to continue delivering exceptional experiences to every guest. We sincerely appreciate your support and look forward to welcoming you back to Pullman Jakarta Central Park for another memorable stay. Warm regards, Diana Afriza Asst. Guest Experience Manager
R***a
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8.2
/10
Reviewed 16 week(s) ago
The staff was very nice and friendly. There was a lot of dust and peeling paint residue in the corners of the carpet. When the upstairs room was taking a shower or using the water, the sound of running water pipes entered my room. The hotel breakfast was quite good, but some of the rice cakes were hard, the steamed buns were also hard, and the bowls often ran out and were never refilled. So it was a waste to have a soup counter, but there were no bowls available. I often waited, but after an hour, the bowls were still not there.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Warm greetings from Pullman Jakarta Central Park. Thank you for taking the time to share your experience with us. We truly appreciate both your kind compliments and your constructive feedback. We are delighted to know that you found our staff to be friendly and welcoming. Your kind words are a wonderful encouragement to our team, and we will be pleased to share your appreciation with them. At the same time, we sincerely apologize for the shortcomings you encountered during your stay. We regret that the cleanliness of your room did not meet our usual standards, particularly regarding the dust and paint residue you noticed. Please rest assured that your comments have been shared with our Housekeeping team for immediate attention and improvement. We are also sorry to hear that the noise from the plumbing affected your comfort. Your feedback has been forwarded to our Engineering team to investigate and address the issue. Furthermore, we apologize for your breakfast experience. We regret that some of the food items, including the lontong and steamed buns, did not meet expectations, and we are especially sorry for the inconvenience caused by the lack of soup bowls during breakfast service. This is certainly not the level of service we strive to provide. Your comments have been shared with our Culinary and Restaurant teams to ensure better replenishment and quality control during busy periods. Thank you once again for your valuable feedback. We truly appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm regards, Diana Afriza Asst. Guest Experience Manager
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yuni n.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
Our first experience staying at Pullman CP was greeted with an odd experience from the baggage checker. There was no male staff member to lift our suitcases onto the check-in machine. Even when they were finished, our small suitcase couldn't be lifted, so my husband helped us. At the front desk, we were greeted in a friendly and polite manner by Ms. Wulan, who kindly helped us store our suitcases since we were going to J. Aquarium for a walk and we didn't check in until around 5:30 p.m. Our room (641) was quite spacious, but it severely limited the privacy of family guests because there was no door separating the bed from the bathroom and sink area. This made it difficult to change clothes after showering or to change clothes before leaving the hotel. My 11-year-old son complained that there was no door to change clothes at the sink or in the bathroom (there were no clothes hangers). I immediately reported this to Mr. Jaka, the maintenance man who checked the room's AC, as it wasn't cooling. I also mentioned this to Mr. Lalan when I checked out. The food and rooms are delicious. The swimming pool is beautiful and spacious. That's my family and I's experience of staying here.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Warm greetings from Pullman Jakarta Central Park. Thank you for taking the time to share your detailed feedback regarding your recent stay with your family. We truly appreciate your comments, as they help us continue improving our guest experience. First of all, we sincerely apologize for the inconvenience you experienced upon arrival. We regret that the assistance with your luggage at the security screening area did not meet your expectations. Your feedback has been shared with the relevant team so we can reinforce our service standards and ensure guests receive better assistance in the future. On a positive note, we are delighted to know that Wulan at our Front Office made you feel welcomed with her warm hospitality and was able to assist you with your luggage while you enjoyed your visit to Jakarta Aquarium. We will be sure to share your kind recognition with her—it will certainly mean a lot. We also appreciate your comments regarding the room layout. We understand that the open-concept bathroom design may not be ideal for families seeking greater privacy, especially when traveling with older children. While this is part of our room's contemporary design concept, we sincerely regret the discomfort it caused during your stay. We are grateful that you shared your feedback directly with both Mr. Jaka and Mr. Lalan, and please be assured that your comments have been noted and shared with our management team for future consideration. Additionally, we apologize for the air conditioning issue you encountered. We appreciate your patience while our Engineering team attended to the matter. It is wonderful to know that you enjoyed the in-room dining, as well as our spacious swimming pool. We hope these positive experiences helped make your stay more enjoyable. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you and your family back to Pullman Jakarta Central Park, where we will strive to provide you with an even more comfortable and memorable stay. Warm regards, Diana Afriza Asst. Guest Experience Manager
Melly Y.
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9.7
/10
Reviewed 17 week(s) ago
Clean rooms, cold AC, close to the mall, friendly service.
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Accommodation's Reply
02 Jul 2026
Dear Ms. Melly, Thank you for taking the time to share your experience with us. We are delighted to hear that you were impressed with the cleanliness of your room, the comfort of the air conditioning, the excellent location near the shopping mall, and the friendly service from our team. Such positive reviews encourage us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back to Pullman Jakarta Central Park soon for another memorable stay. Sincerely, Diana Afriza, Assistant Guest Experience Manager
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Calvin C. G.
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Leisure
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10.0
/10
Reviewed 18 week(s) ago
Had a great experience over there. Staff were very helpful and friendly.
2 people find it helpful
Accommodation's Reply
24 Jun 2026
Dear Mr. Calvin C. G., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you had a great experience and that our team's helpful and friendly service contributed positively to your visit. Your kind words are truly encouraging and will be shared with our Heartists, who are always committed to creating memorable experiences for our guests. It was a pleasure having you stay with us, and we look forward to welcoming you back to Pullman Jakarta Central Park for another enjoyable stay in the near future. Warm regards, Diana Afriza Assistant Guest Experience Manager
D***a
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10.0
/10
Reviewed 21 week(s) ago
Awesome, okay, the picture is just a sweetener 🫢
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1 people find it helpful
Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Afriza Asst. Guest Experience Manager
H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Very comfortable hotel, really enjoyed staying at the Pullman, all the staff were very friendly.
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you very much for your perfect rating and for choosing Pullman Jakarta Central Park for your stay. We are truly delighted to know that you had a comfortable experience and that our friendly staff made your stay even more enjoyable. Your kind words mean a lot to all of us and will surely motivate the team to continue delivering heartfelt service. We sincerely look forward to welcoming you back again for another wonderful stay at Pullman Jakarta Central Park. Warm regards, Diana Afriza Asst. Guest Experience Manager
Putri V. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The check-in staff were incredibly helpful, and the whole process was seamless. I loved the contemporary style of the lobby and corridors! The room was super spacious with a trendy, modern design—plus, whether you’re looking at the pool or the city skyline, the views are absolutely stunning. Breakfast offered a huge variety of delicious options, and the entire team was consistently friendly and accommodating. I completely fell in love with the Zen Mini Garden! A massive plus is the hotel's proximity to Central Park Mall, which has an endless selection of restaurants and snacks. It was so nice to grab dinner there and bring it back to the room to enjoy while taking in the beautiful Jakarta city lights. On a final note, they employ staff with disabilities. I have so much respect for this initiative!
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Accommodation's Reply
07 May 2026
Dear Value Guest, Thank you so much for sharing such a wonderful review with us. We are truly delighted to know that you had a seamless arrival experience and enjoyed the contemporary atmosphere of our hotel, from the lobby and corridors to the spacious room and stunning views of Jakarta. It is also lovely to hear that you enjoyed our breakfast selection, the peaceful Zen Mini Garden, and the convenience of being connected to Central Park Mall. Your description of enjoying dinner with the Jakarta skyline view sounds absolutely delightful. Most importantly, thank you for recognizing our inclusive employment initiative. Your kind words and respect toward our team members with disabilities mean a lot to us, as we strongly believe that hospitality is about creating opportunities and genuine human connections for everyone. We truly appreciate your support and look forward to welcoming you back again for another memorable stay with us. Warm regards, Diana Afriza Asst. Guest Experience Manager
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