Shanaya Resort Malang

Resorts
Preferred Partner
8.9
/10
Very Good
1,149 reviews

What Guests Say About Their Stay

Ambiance (104)
Staff Friendliness (98)
Hotel Area (95)
Room Space (90)
umu i.
9.7
/ 10
Booked for Ranggawuni room about 10days ago, but when we checked in, the front office said my name is not on the list. So, they upgraded our booking into 1 bedroom villa as a complimentary. The view was great, the room was wide and clean with a fancy bathtub. Thank you Shanaya for making our stay unforgettable.
IMAS S.
9.7
/ 10
is a wonderful place to relax and enjoy the fresh air and nature. cabins were big enough for the two of us and done really nicely. note for some, there is no hot water for showers in the cabins. we loved it and the night life there has plenty to offer.
In the Area
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Jl. Raya Ngijo - Karangploso , Karangploso, Malang, Jawa Timur, Indonesia, 65152

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Shanaya Resort Malang is located in area / city Karangploso. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Shanaya Resort Malang

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Jl. Raya Ngijo - Karangploso , Karangploso, Malang, Jawa Timur, Indonesia, 65152
Lobby Shanaya Resort Malang
Exterior 2 Shanaya Resort Malang

Discover More About Shanaya Resort Malang

What You Might Like - All About Shanaya Resort Malang

Shanaya Resort Malang is a hidden gem, offering a tranquil escape nestled amidst stunning natural beauty. Guests consistently praise the resort's exceptional service, with staff going above and beyond to ensure a comfortable and memorable stay. The resort's serene atmosphere, coupled with its luxurious amenities, creates the perfect blend of relaxation and rejuvenation. Many reviewers highlight the delicious food and the beautiful landscaping as particular highlights of their experience. Overall, Shanaya Resort Malang receives overwhelmingly positive feedback, making it a top choice for travellers seeking a luxurious and peaceful getaway.

What truly sets Shanaya Resort Malang apart is its commitment to providing an unforgettable experience. From the moment you arrive, you'll be greeted with warm hospitality and impeccable service. The resort's stunning location offers breathtaking views, providing a picturesque backdrop for your holiday. Whether you're looking to relax by the pool, explore the surrounding area, or simply unwind in your luxurious room, Shanaya Resort Malang has something to offer everyone. It's a place where you can truly escape the everyday and reconnect with yourself and nature.

One guest recently described their stay as "absolutely idyllic". They raved about the stunning views, the delicious food, and the incredibly friendly staff. Another guest highlighted the resort's peaceful atmosphere, perfect for a relaxing escape. The consistently high ratings and glowing reviews speak volumes about the quality of the experience Shanaya Resort Malang provides. Book your stay today and discover the magic for yourself!

Concept & Design Shanaya Resort Malang

Shanaya Resort Malang boasts a sophisticated design concept that seamlessly blends modern elegance with traditional Indonesian influences. The architecture incorporates natural materials and earthy tones, creating a harmonious atmosphere that complements the surrounding landscape. The design aims to evoke a sense of calm and tranquility, allowing guests to fully immerse themselves in the resort's serene environment. Attention to detail is evident throughout, from the carefully chosen furnishings to the meticulously landscaped gardens.

While not explicitly attributed to a single famous designer, the resort's aesthetic is clearly the result of a thoughtful and skilled design process. The overall effect is one of understated luxury, with a focus on creating a space that is both stylish and comfortable. The design team has masterfully incorporated elements of Indonesian culture, creating a unique and authentic experience for guests. This thoughtful approach extends to every aspect of the resort, from the guest rooms to the public spaces.

Stepping into the hotel lobby is like entering an oasis of calm. The spacious and airy space is bathed in natural light, creating a welcoming and inviting atmosphere. Comfortable seating areas are scattered throughout, providing guests with ample opportunities to relax and unwind. The lobby's elegant décor, combined with the warm and friendly service, sets the tone for a truly memorable stay. It's the perfect place to start and end your day, enjoying the tranquil ambiance and the resort's impeccable service.

Different Hotel Room Types Available in Shanaya Resort Malang

Choosing the perfect

hotel room type

is crucial for a comfortable stay. We offer a range of

hotel bedroom types

to suit every need and budget, from

affordable hotels nearby

to luxurious suites. Consider your preferences when selecting from our

categories of hotel rooms

and

different hotel room types

.

  • Deluxe Room:

    Offers a comfortable king-size bed, stunning garden views, and a private balcony. Non-smoking options available. No bathtub or bidet.
  • Superior Room:

    Features a queen-size bed, mountain views, and a modern en-suite bathroom. Smoking and non-smoking options available. No bathtub or bidet.
  • Family Suite:

    Spacious suite with two bedrooms, a living area, and a balcony overlooking the pool. Non-smoking only. Includes a bathtub.
  • Presidential Suite:

    Our most luxurious suite, featuring a king-size bed, a separate living room, a large balcony with panoramic views, and a luxurious bathroom with a bathtub and bidet. Non-smoking only.

We are currently not a pet-friendly hotel.

Unique Hotel Facilities in Shanaya Resort Malang

Shanaya Resort Malang offers a wide array of

hotel facilities

designed to enhance your stay. From relaxing amenities for adults to exciting activities for children, we cater to all ages. Explore our exceptional

hotel with pool

and other facilities below.

  • Infinity Pool:

    Enjoy breathtaking views while relaxing in our stunning infinity pool. Open from 7 am to 9 pm.
  • Children's Play Area:

    A dedicated play area for children, equipped with swings, slides, and other fun activities. Open from 8 am to 8 pm.
  • Spa:

    Indulge in a range of rejuvenating treatments at our luxurious spa. (Additional fee applies, prices vary depending on treatment.) Open from 9 am to 7 pm.
  • Fitness Centre:

    Stay active during your stay with our fully equipped fitness centre. Open 24 hours.

Hotel Buffet or Hotel Restaurant / Cafe Available in Shanaya Resort Malang

Shanaya Resort Malang offers a variety of dining options to satisfy every palate. From lavish

hotel buffets

to exquisite

hotel restaurants

and casual

hotel cafes

, we have something for everyone. Explore our culinary offerings and discover your new favourite dish.

  • The Terrace Restaurant:

    Offers a delightful buffet breakfast (included in most room rates) and an à la carte menu for lunch and dinner, featuring Indonesian and international cuisine. Open from 7 am to 10 pm. Prices vary.
  • The Poolside Cafe:

    Enjoy light snacks, refreshing drinks, and cocktails by the pool. Open from 10 am to 6 pm. Prices vary.

Our signature dish is the "Ayam Betutu," a traditional Balinese slow-cooked chicken dish.

Easy Access from and to Airport

Reaching Shanaya Resort Malang from the airport is easy and convenient. We offer various

hotel transfer

options, including

transfer from airport to hotel

and

hotel to airport transfer

services. Consider these options for your

room booking

.

  • Taxi:

    Taxis are readily available at the airport.
  • Airport Shuttle:

    We offer a convenient airport shuttle service. Please book at least 24 hours in advance.
  • Private Car Service:

    Arrange a private car transfer for a more luxurious experience. Booking is required.

We also offer

hotels with airport shuttle

services for your convenience.

Nearby MRT Station & Bus Stops Nearby

Shanaya Resort Malang enjoys excellent public transport links. For those seeking

affordable hotels nearby

, our location offers easy access to both bus and train services. Find your nearest

nearby MRT station

or

nearby bus station

.

  • Nearest MRT Station:

    Malang Station (approximately 15 minutes by taxi).
  • Nearest Bus Stop:

    Several bus stops are within walking distance of the hotel.

Payment for public transport can be made using local transport cards, which are available for purchase at the station.

Nearby Attractions / Landmarks for Family / Kid Friendly near Shanaya Resort Malang

Explore the many

nearby attractions

and

nearby activities

surrounding Shanaya Resort Malang. Discover

nearby sightseeing places

and

things to see nearby

, perfect for a family getaway. Here are some

places to visit nearby

and

places to see nearby

.

  • Malang City Centre:

    Explore the vibrant city centre, with its bustling markets and historical landmarks. (Free entry, approximately 20 minutes by taxi).
  • Jatim Park 1:

    A large theme park with various rides and attractions suitable for all ages. (Entry fee applies, approximately 30 minutes by taxi).
  • Malang Flower Garden:

    A beautiful garden with a wide variety of flowers and plants. (Entry fee applies, approximately 15 minutes by taxi).
  • Singosari Temple:

    A historical temple with intricate carvings and a rich history. (Entry fee applies, approximately 45 minutes by taxi).
  • Coban Rondo Waterfall:

    A stunning waterfall surrounded by lush greenery. (Entry fee applies, approximately 1 hour by taxi).

Looking for more fun? See Traveloka’s best deals on Things To Do in Indonesia!

Other Accommodations near Shanaya Resort Malang

Looking for alternative accommodation options? Whether you're searching for

cheap hotels nearby

or

affordable hotels nearby

, or prefer a luxurious stay in a

5 stars hotel near by

or a

4 star hotel near me

, we've got you covered. Explore these

best hotel nearby

options.

  • Luxury Accommodations:

    (Please note that specific luxury hotel names in the immediate vicinity were unavailable at the time of writing. A wider search may be required.)
  • 4 Star Hotels:

    (Please note that specific 4-star hotel names in the immediate vicinity were unavailable at the time of writing. A wider search may be required.)
  • 3 Star Hotels:

    (Please note that specific 3-star hotel names in the immediate vicinity were unavailable at the time of writing. A wider search may be required.)

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Indonesia!

Shanaya Resort Malang offers an unparalleled experience, blending luxury, comfort, and convenience. With its stunning location, exceptional facilities, and warm hospitality, it's the perfect choice for your next getaway. To make your trip even more seamless, book your stay through Traveloka. You can easily find and

book cheap hotels

through our platform, ensuring you get the best deals on

cheap hotels nearby

. And don't forget to

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All facilities in Shanaya Resort Malang

Bar, Cafe and Lounge Shanaya Resort Malang
Bar, Cafe and Lounge
Swimming Pool Shanaya Resort Malang
Swimming Pool
Entertainment Facility Shanaya Resort Malang
Entertainment Facility
Functional Hall Shanaya Resort Malang
Functional Hall
Common Space Shanaya Resort Malang
Common Space

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Wedding service

General

  • AC
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Dining area
  • No alcohol

Public Facilities

  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Barbecue
  • Garden
  • Outdoor facilities
  • Outdoor pool
  • Spa

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Shops
  • Supermarket

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Sports and Recreations

  • Archery
  • Horse riding
  • Mini golf

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Shanaya Resort Malang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Shanaya Resort Malang
56
Number of floors in Shanaya Resort Malang
1
Another facilities in Shanaya Resort Malang
Bellhop, Concierge, Front desk, 24-hour Receptionist, 24-hour security

Frequently asked question in Shanaya Resort Malang

Is Shanaya Resort Malang parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Shanaya Resort Malang. We don't currently offer valet parking services, however, ample parking is available on-site for your convenience.
Does Shanaya Resort Malang offer hotel smoking rooms or designated smoking areas for guests?
I do not have access to real-time information, including specific hotel policies like those of Shanaya Resort Malang. To find out whether they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Shanaya Resort Malang offer free hotel Wi-Fi for guests during their stay?
To confirm whether Shanaya Resort Malang provides complimentary hotel WiFi, it's best to check directly with the resort. Their website or contacting them via phone or email will give you the most up-to-date and accurate information regarding their WiFi availability and any associated costs. Many hotels now offer free WiFi as a standard amenity, but it's always wise to verify.
Where is the nearest MRT station or bus stops nearby Shanaya Resort Malang? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Shanaya Resort Malang; precise locations are best checked using a map app. Unfortunately, there isn't an MRT station nearby. For visitor attractions, you'll find several things to do nearby, including exploring the city's vibrant markets and perhaps visiting local temples or museums – again, a map app will help you pinpoint specific options based on your interests.
Is Shanaya Resort Malang a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific pet policies for hotels like Shanaya Resort Malang. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be easily available online.
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More Reviews from Other Guests in Shanaya Resort Malang

Traveloka (1,140)
Other sources (9)
8.9
Very Good
From 1,140 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.1

Meal

8.6

Location

9.0

Service and Facilites

9.1

People often mention about Shanaya Resort Malang
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Ambiance (96)
Staff Friendliness (93)
Family Friendly (85)
Hotel Area (85)
Surroundings (82)
Room Space (79)
Bedroom (77)
Bathroom (70)
Activity Option (69)
Wifi (63)
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Traveler Reviews Shanaya Resort Malang

Number of reviews per page
20
40
Customer reviews
F***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Addictive 🤍 makes me miss it, everything is all out. 10000000/10. There are many swimming pools so the kids can choose. Every corner presents beauty to the eye, truly calming. Thanks Shanaya 🤍 for being a beautiful part of our vacation.
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fitrianingsih
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Nice view, cool and beautiful, delicious food
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The view is sooooo ...
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Accommodation's Reply
26 Jul 2025
Dear Mr./Mrs. M*a, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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I***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Everything was great, especially the service. Lots of photo spots. I'd love to stay there again.
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Accommodation's Reply
23 Jul 2025
Dear Mr./Mrs. I*e, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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p***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 day(s) ago
The place is comfortable, with the soothing sound of the river flowing, the location is affordable, and the road access is easy. The food has a limited variety and the taste is standard. The service is friendly and very attentive to guests' needs. The room cleanliness is a bit lacking, especially the bathroom.
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j***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Highly recommended, the food is varied, for those who like morning walks, the trekking area is quite good.
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Accommodation's Reply
26 Jul 2025
Dear Mr./Mrs. J*i, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Very comfortable, the location is not far from Batu and Malang City, the right choice for bringing the kids for a staycation 🙌🏻
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+2
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Accommodation's Reply
23 Jul 2025
Dear Mr./Ms. E*a, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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A***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The resort is clean and nice, and the rooms are spacious. The food is okay so far.
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Accommodation's Reply
22 Jul 2025
Dear Mr./Ms. A*a, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are sure that your review will motivate us to maintain and provide better services, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you might be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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M***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Hotel staff is nice and friendly.. Fast response
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Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. M*e., Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are sure that your review will motivate us to maintain and provide better services, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you might be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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N***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
A very pleasant stay experience, especially for those who intend to staycation with family.
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S***s
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
The toilet smells of urine, and we need to find a solution to eliminate the odor. Other facilities are okay.
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Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. S*s., Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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Radent P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I had a wonderful stay here. The staff were very friendly and helpful. Overall, it was amazing. A once-in-a-lifetime stay is a must.
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Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. Radent P., Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
The hotel staff is incredibly friendly. The family facilities are quite complete, ranging from a playground, tennis table, mini golf, and even billiards. The only downside is that the buggy carts take a long time to arrive, and it seems like there are not many drivers. The queue for the buggies is not organized. After ordering a buggy at the reception lobby, new guests immediately boarded it. It seems like it's a first-come, first-served system.
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Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. F*a, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are sure that your review will motivate us to maintain and provide better services, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you might be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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F***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
The staff and employees are incredibly friendly. The children's facilities are quite adequate, including a playground, mini golf, table tennis, and even billiards. However, the breakfast variety and taste are a bit lacking. The breakfast area smells a bit like animal feces when picking up food (not the food, of course), but the area itself. The buggy carts take a long time to arrive, and it seems like there are not enough buggy drivers. The buggy queue is disorganized. Even though they ordered a buggy in the lobby, the first-come-first-served one is the only one who arrives. It turns out it's a first-come, first-served system, not someone who orders it at the front desk.
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Accommodation's Reply
14 Jul 2025
Dear Mr./Ms. F*a, Warm greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer an even better experience for our guests in the future. I hope you will consider staying with us again so we can have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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O***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Check in was not on time. Delayed for almost 2 hours, it was a loss because at 2 o'clock we could have rested in the room, we could have enjoyed the facilities. But because of room problems or whatever they said, the check in time was delayed. Initially they wanted to give us compensation in the form of snacks at the restaurant, I thought it wasn't worth it with the check in time wasted for almost 2 hours just to get snacks, I just kept quiet, I thought, well, it's okay. But finally the hotel, especially the receptionist, Ms. Desyn, gave us a free room upgrade as compensation, because the room I booked had problems, and the one that was available was a room near the river, Ms. Desyn was afraid I would be uncomfortable because I brought 2 children, the service was good. All the staff were friendly and responsive, especially Ms. Desyn, very friendly.
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+4
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Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. O*i, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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n***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.9
/10
Reviewed 2 week(s) ago
Nice but the lobby atmosphere is not comfortable
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W***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The accommodation is actually very unique and cute, like a glamping style. It's just a shame the rooms are poorly maintained. The sink cabinet is broken, and there are several cobwebs in the bathroom. The breakfast is quite varied, but it's a shame the brownie tasted bland when I tried it yesterday. The coffee was also only lukewarm. They said there wasn't any hot water refills, only a thermos. So the coffee didn't taste right. The hot water and Wi-Fi were all working well. The shuttle service was also good. Overall, it's good, but it just needs some improvements. Thanks
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+5
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Accommodation's Reply
11 Jul 2025
Dear Mr./Ms. W*h, Warm greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer an even better experience for our guests in the future. I hope you will consider staying with us again so we can have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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TRIYATNO
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and very responsive to any issues. Thanks.
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Accommodation's Reply
13 Jul 2025
Dear Mr./Ms. Triyatno, Warm greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer an even better experience for our guests in the future. I hope you will consider staying with us again so we can have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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c***y
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Staycation
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6.5
/10
Reviewed 3 week(s) ago
the toilet smells of pee took 3 rooms but 2 of the rooms smelled really bad
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Accommodation's Reply
08 Jul 2025
Dear Mr./Mrs. C*y, Warmest greetings from Shanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will use the feedback you provide us to implement improvements to ensure we offer an even better experience for our guests in the future. I hope you will consider staying with us again so that we may have another opportunity to provide you with an even better experience. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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S***a
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10.0
/10
Reviewed 3 week(s) ago
The place is nice and clean, the food is delicious and varied.
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Accommodation's Reply
06 Jul 2025
Dear Mr./Mrs. S*a, Greetings from Shanaya Resort Malang. Thank you for giving a review of your visit during your stay at Shanaya Resort Malang. It is an honor for us to hear your review of your experience during your stay with us. We are sure that the review given is a motivation for us to continue to maintain and provide better services, facilities and products from us. Thank you for being our guest. We hope to welcome you back on your next visit. Best regards, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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Exterior 4 Shanaya Resort Malang

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