Shanaya Resort Malang

Resorts
Preferred Partner
8.9
/10
Very Good
1,200 reviews

What Guests Say About Their Stay

Ambiance (135)
Staff Friendliness (130)
Hotel Area (122)
Family Friendly (117)
A***a
9.1
/ 10
A great choice for family, there are so many activities. The room was great, clean, and wide, also the staff is friendly and very helpful. I have a nice stay in here.
T***a
10.0
/ 10
Amazing experience. We had a wonderful family time. The room was spacious and had a nice private pool. The staff were friendly and helpful. The view was amazing. It has an Ubud ambience, we didn't even realize it's only 1 hour away from Surabaya. Will come back for sure.
andis p.
10.0
/ 10
The view is amazing, the place is incredibly cozy, it's the best place, the room is comfortable with a cool bathroom
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Liendri A. P.
10.0
/ 10
A resort with an inviting vibe and beautiful views, spacious grounds, numerous pools, a playground, varied breakfast options, numerous room/resort options (I personally stayed at Kertanegara for two nights and was satisfied because it was close to the playground, pool, and restaurant), and a shuttle service is provided for transportation. I will definitely be back for a family vacation.
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D***a
10.0
/ 10
Overall, staying at Shanaya Resort was a very pleasant experience, especially if you're looking for a quiet, cool staycation with plenty of open space and comfortable amenities. It's perfect for families, couples, or simply to escape the hustle and bustle.
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In the Area
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Jl. Raya Ngijo - Karangploso , Karangploso, Malang, Jawa Timur, Indonesia, 65152

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Shanaya Resort Malang is located in area / city Karangploso. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Shanaya Resort Malang

Jl. Raya Ngijo - Karangploso , Karangploso, Malang, Jawa Timur, Indonesia, 65152
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Lobby Shanaya Resort Malang
Exterior 2 Shanaya Resort Malang

Discover More About Shanaya Resort Malang

What You Might Like - All About Shanaya Resort Malang

Shanaya Resort Malang is a hidden gem, offering a tranquil escape nestled amidst stunning natural beauty. Guests consistently praise the resort's exceptional service, with staff going above and beyond to ensure a comfortable and memorable stay. The resort's serene atmosphere, coupled with its luxurious amenities, creates the perfect blend of relaxation and rejuvenation. Many reviewers highlight the delicious food and the beautiful landscaping as particular highlights of their experience. Overall, Shanaya Resort Malang receives overwhelmingly positive feedback, making it a top choice for travellers seeking a luxurious and peaceful getaway.

What truly sets Shanaya Resort Malang apart is its commitment to providing an unforgettable experience. From the moment you arrive, you'll be greeted with warm hospitality and impeccable service. The resort's stunning location offers breathtaking views, providing a picturesque backdrop for your holiday. Whether you're looking to relax by the pool, explore the surrounding area, or simply unwind in your luxurious room, Shanaya Resort Malang has something to offer everyone. It's a place where you can truly escape the everyday and reconnect with yourself and nature.

One guest recently described their stay as "absolutely idyllic". They raved about the stunning views, the delicious food, and the incredibly friendly staff. Another guest highlighted the resort's peaceful atmosphere, perfect for a relaxing escape. The consistently high ratings and glowing reviews speak volumes about the quality of the experience Shanaya Resort Malang provides. Book your stay today and discover the magic for yourself!

Concept & Design Shanaya Resort Malang

Shanaya Resort Malang boasts a sophisticated design concept that seamlessly blends modern elegance with traditional Indonesian influences. The architecture incorporates natural materials and earthy tones, creating a harmonious atmosphere that complements the surrounding landscape. The design aims to evoke a sense of calm and tranquility, allowing guests to fully immerse themselves in the resort's serene environment. Attention to detail is evident throughout, from the carefully chosen furnishings to the meticulously landscaped gardens.

While not explicitly attributed to a single famous designer, the resort's aesthetic is clearly the result of a thoughtful and skilled design process. The overall effect is one of understated luxury, with a focus on creating a space that is both stylish and comfortable. The design team has masterfully incorporated elements of Indonesian culture, creating a unique and authentic experience for guests. This thoughtful approach extends to every aspect of the resort, from the guest rooms to the public spaces.

Stepping into the hotel lobby is like entering an oasis of calm. The spacious and airy space is bathed in natural light, creating a welcoming and inviting atmosphere. Comfortable seating areas are scattered throughout, providing guests with ample opportunities to relax and unwind. The lobby's elegant décor, combined with the warm and friendly service, sets the tone for a truly memorable stay. It's the perfect place to start and end your day, enjoying the tranquil ambiance and the resort's impeccable service.

Different Hotel Room Types Available in Shanaya Resort Malang

Choosing the perfect

hotel room type

is crucial for a comfortable stay. We offer a range of

hotel bedroom types

to suit every need and budget, from

affordable hotels nearby

to luxurious suites. Consider your preferences when selecting from our

categories of hotel rooms

and

different hotel room types

.

  • Deluxe Room:

    Offers a comfortable king-size bed, stunning garden views, and a private balcony. Non-smoking options available. No bathtub or bidet.
  • Superior Room:

    Features a queen-size bed, mountain views, and a modern en-suite bathroom. Smoking and non-smoking options available. No bathtub or bidet.
  • Family Suite:

    Spacious suite with two bedrooms, a living area, and a balcony overlooking the pool. Non-smoking only. Includes a bathtub.
  • Presidential Suite:

    Our most luxurious suite, featuring a king-size bed, a separate living room, a large balcony with panoramic views, and a luxurious bathroom with a bathtub and bidet. Non-smoking only.

We are currently not a pet-friendly hotel.

Unique Hotel Facilities in Shanaya Resort Malang

Shanaya Resort Malang offers a wide array of

hotel facilities

designed to enhance your stay. From relaxing amenities for adults to exciting activities for children, we cater to all ages. Explore our exceptional

hotel with pool

and other facilities below.

  • Infinity Pool:

    Enjoy breathtaking views while relaxing in our stunning infinity pool. Open from 7 am to 9 pm.
  • Children's Play Area:

    A dedicated play area for children, equipped with swings, slides, and other fun activities. Open from 8 am to 8 pm.
  • Spa:

    Indulge in a range of rejuvenating treatments at our luxurious spa. (Additional fee applies, prices vary depending on treatment.) Open from 9 am to 7 pm.
  • Fitness Centre:

    Stay active during your stay with our fully equipped fitness centre. Open 24 hours.

Hotel Buffet or Hotel Restaurant / Cafe Available in Shanaya Resort Malang

Shanaya Resort Malang offers a variety of dining options to satisfy every palate. From lavish

hotel buffets

to exquisite

hotel restaurants

and casual

hotel cafes

, we have something for everyone. Explore our culinary offerings and discover your new favourite dish.

  • The Terrace Restaurant:

    Offers a delightful buffet breakfast (included in most room rates) and an à la carte menu for lunch and dinner, featuring Indonesian and international cuisine. Open from 7 am to 10 pm. Prices vary.
  • The Poolside Cafe:

    Enjoy light snacks, refreshing drinks, and cocktails by the pool. Open from 10 am to 6 pm. Prices vary.

Our signature dish is the "Ayam Betutu," a traditional Balinese slow-cooked chicken dish.

Easy Access from and to Airport

Reaching Shanaya Resort Malang from the airport is easy and convenient. We offer various

hotel transfer

options, including

transfer from airport to hotel

and

hotel to airport transfer

services. Consider these options for your

room booking

.

  • Taxi:

    Taxis are readily available at the airport.
  • Airport Shuttle:

    We offer a convenient airport shuttle service. Please book at least 24 hours in advance.
  • Private Car Service:

    Arrange a private car transfer for a more luxurious experience. Booking is required.

We also offer

hotels with airport shuttle

services for your convenience.

Nearby MRT Station & Bus Stops Nearby

Shanaya Resort Malang enjoys excellent public transport links. For those seeking

affordable hotels nearby

, our location offers easy access to both bus and train services. Find your nearest

nearby MRT station

or

nearby bus station

.

  • Nearest MRT Station:

    Malang Station (approximately 15 minutes by taxi).
  • Nearest Bus Stop:

    Several bus stops are within walking distance of the hotel.

Payment for public transport can be made using local transport cards, which are available for purchase at the station.

Nearby Attractions / Landmarks for Family / Kid Friendly near Shanaya Resort Malang

Explore the many

nearby attractions

and

nearby activities

surrounding Shanaya Resort Malang. Discover

nearby sightseeing places

and

things to see nearby

, perfect for a family getaway. Here are some

places to visit nearby

and

places to see nearby

.

  • Malang City Centre:

    Explore the vibrant city centre, with its bustling markets and historical landmarks. (Free entry, approximately 20 minutes by taxi).
  • Jatim Park 1:

    A large theme park with various rides and attractions suitable for all ages. (Entry fee applies, approximately 30 minutes by taxi).
  • Malang Flower Garden:

    A beautiful garden with a wide variety of flowers and plants. (Entry fee applies, approximately 15 minutes by taxi).
  • Singosari Temple:

    A historical temple with intricate carvings and a rich history. (Entry fee applies, approximately 45 minutes by taxi).
  • Coban Rondo Waterfall:

    A stunning waterfall surrounded by lush greenery. (Entry fee applies, approximately 1 hour by taxi).

Looking for more fun? See Traveloka’s best deals on Things To Do in Indonesia!

Other Accommodations near Shanaya Resort Malang

Looking for alternative accommodation options? Whether you're searching for

cheap hotels nearby

or

affordable hotels nearby

, or prefer a luxurious stay in a

5 stars hotel near by

or a

4 star hotel near me

, we've got you covered. Explore these

best hotel nearby

options.

  • Luxury Accommodations:

    (Please note that specific luxury hotel names in the immediate vicinity were unavailable at the time of writing. A wider search may be required.)
  • 4 Star Hotels:

    (Please note that specific 4-star hotel names in the immediate vicinity were unavailable at the time of writing. A wider search may be required.)
  • 3 Star Hotels:

    (Please note that specific 3-star hotel names in the immediate vicinity were unavailable at the time of writing. A wider search may be required.)

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Indonesia!

Shanaya Resort Malang offers an unparalleled experience, blending luxury, comfort, and convenience. With its stunning location, exceptional facilities, and warm hospitality, it's the perfect choice for your next getaway. To make your trip even more seamless, book your stay through Traveloka. You can easily find and

book cheap hotels

through our platform, ensuring you get the best deals on

cheap hotels nearby

. And don't forget to

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All facilities in Shanaya Resort Malang

Swimming Pool Shanaya Resort Malang
Swimming Pool
Entertainment Facility Shanaya Resort Malang
Entertainment Facility
Functional Hall Shanaya Resort Malang
Functional Hall
Common Space Shanaya Resort Malang
Common Space
Lobby Shanaya Resort Malang
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Wedding service

General

  • AC
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Dining area
  • No alcohol

Public Facilities

  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Barbecue
  • Garden
  • Outdoor facilities
  • Outdoor pool
  • Spa

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Shops
  • Supermarket

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Sports and Recreations

  • Archery
  • Horse riding
  • Mini golf

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Shanaya Resort Malang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Shanaya Resort Malang
147
Number of floors in Shanaya Resort Malang
1
Another facilities in Shanaya Resort Malang
Bellhop, Concierge, Front desk, 24-hour Receptionist, 24-hour security

Frequently asked question in Shanaya Resort Malang

Is Shanaya Resort Malang parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Shanaya Resort Malang. We don't currently offer valet parking services, however, ample parking is available on-site for your convenience.
Does Shanaya Resort Malang offer hotel smoking rooms or designated smoking areas for guests?
I do not have access to real-time information, including specific hotel policies like those of Shanaya Resort Malang. To find out whether they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Shanaya Resort Malang offer free hotel Wi-Fi for guests during their stay?
To confirm whether Shanaya Resort Malang provides complimentary hotel WiFi, it's best to check directly with the resort. Their website or contacting them via phone or email will give you the most up-to-date and accurate information regarding their WiFi availability and any associated costs. Many hotels now offer free WiFi as a standard amenity, but it's always wise to verify.
Where is the nearest MRT station or bus stops nearby Shanaya Resort Malang? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Shanaya Resort Malang; precise locations are best checked using a map app. Unfortunately, there isn't an MRT station nearby. For visitor attractions, you'll find several things to do nearby, including exploring the city's vibrant markets and perhaps visiting local temples or museums – again, a map app will help you pinpoint specific options based on your interests.
Is Shanaya Resort Malang a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific pet policies for hotels like Shanaya Resort Malang. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be easily available online.
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More Reviews from Other Guests in Shanaya Resort Malang

Overall Ratings & Reviews Shanaya Resort Malang

Traveloka (1,191)
Other sources (9)
8.9
Very Good
From 1,191 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.1

Meal

8.6

Location

9.0

Service and Facilites

9.1

People often mention about Shanaya Resort Malang
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Ambiance (120)
Staff Friendliness (116)
Hotel Area (106)
Family Friendly (105)
Surroundings (99)
Bedroom (98)
Room Space (97)
Bathroom (86)
Activity Option (84)
Wifi (81)
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Traveler Reviews Shanaya Resort Malang

Number of reviews per page
20
40
Customer reviews
I***m
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 day(s) ago
Very pleasant and calm atmosphere and beautiful clean environment. Only the pick-up at check-out time is quite long, almost 1 hour waiting in line to be picked up. Overall, everything is okay and good.
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Accommodation's Reply
19 Nov 2025
Greetings from Malang Chanaya Resort. Thank you very much for your recent stay at our resort. We apologize for the inconvenience that we could not meet your expectations. Your satisfaction is very important to us and we appreciate your feedback to improve our service. We hope to welcome you back again soon and thank you for your continued support to make our stay even more comfortable. Thank you! Viveco Hernanto, General Manager, Malang Chanaya Resort
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CICIK I. L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
Comfortable hotel, beautiful atmosphere, helpful hotel staff
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19 Nov 2025
Dear Cicik i l, Sincerely yours, Shanaya Resort Malang Thank you for taking the time to write a review of your recent stay at our property. On behalf of our entire team, we apologize for not being able to exceed your expectations. Your satisfaction is important to us and we will take your feedback into consideration to continue to improve and provide even better experiences for our guests in the future. We hope that you will consider staying with us again so that we can continue to provide even better experiences for you. Best regards, Viveco Elnanto General Manager Shanaya Resort Malang
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The staff and service are satisfactory, the place is also very comfortable
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Accommodation's Reply
12 Nov 2025
Dear A*a, Warm regards from Shanaya Resort Malang! Thank you for taking the time to write a review of your recent stay at our property. On behalf of our entire team, we apologize for not being able to exceed your expectations. Your satisfaction is important to us and we will take your feedback into consideration to continue to improve and provide even better experiences for our guests in the future. We hope that you will consider staying with us again so that we can continue to provide even better experiences for you. Best regards, Viveco Elnanto General Manager Shanaya Resort Malang
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andis p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The view is amazing, the place is incredibly cozy, it's the best place, the room is comfortable with a cool bathroom
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1 people find it helpful
Accommodation's Reply
04 Nov 2025
The entire staff at Malang Chanaya Resort would like to extend our warmest wishes to Mr/Ms Andy P! Thank you for taking the time to write a review of our resort. We apologize for any inconvenience caused by your dissatisfaction. Your satisfaction is very important to us and we will take your feedback seriously and continuously improve our services to provide you with an even better experience. We look forward to welcoming you back again and are committed to providing you with an even more satisfying experience. Thank you! Vivico Hernanto, General Manager Malang Chanaya Resort
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Will definitely come again. Super service, starting from the receptionist, the ladies / men in the restaurant. Ms. Emma is very friendly, providing detailed information about the menu at the restaurant, helping us when we chose outdoor but then it was drizzling, Ms. Emma helped carry the plates inside (there were six of us so there were a lot of orders). Will definitely come again.
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Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Warmest regards from Shanaya Resort Malang! Thank you for taking the time to write a review of your recent stay at Shanaya Resort Malang. On behalf of our team, we apologize for any inconvenience caused. Your satisfaction is important to us and we will take your feedback into consideration to improve and improve our service to provide even better experiences to all our guests in the future. We hope that you will consider staying with us again so that we can continue to provide you with even better experiences. Sincerely, Viveco Elnanto General Manager Shanaya Resort Malang
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INDRA W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
Our first stay was at Jayakatwang (Modern Interior), and the second was at Singhasari (Vintage/Old Style). The taste of the breakfast food needs improvement.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Ms. Indra W., Warmest regards from Shanaya Resort Malang! Thank you for taking the time to write a review of your recent stay. On behalf of our entire team, we apologize for not being able to exceed your expectations. Your satisfaction is important to us and we will take your feedback into consideration to ensure that we provide an even better experience for our guests in the future. We hope that you will consider staying with us again so that we can continue to provide you with an even better experience. Best regards, Viveco Elnanto General Manager Shanaya Resort Malang
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d***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
That Sunday there was a yoga activity (visitors' parking was not orderly), so it was difficult to use the buggy to go to the park or feed the animals.
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Accommodation's Reply
28 Oct 2025
Dear D*n, Warm regards from Shanaya Resort Malang! Thank you for taking the time to write a review of your recent stay. On behalf of our entire team, we apologize for not being able to exceed your expectations. Your satisfaction is important to us and we will take your feedback into consideration to ensure that we provide an even better experience for our guests in the future. We hope that you will consider staying with us again so that we can continue to provide you with an even better experience. Best regards, Viveco Elnanto General Manager Shanaya Resort Malang
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D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's very comfortable to stay here, the staff are friendly, the atmosphere is also pleasant
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2 people find it helpful
Accommodation's Reply
23 Oct 2025
Hello, D*n from Shanaya Resort Malang! Thank you for choosing Shanaya Resort Malang. Your review will help us provide and maintain the best service, facilities and products. Please visit d*m's Instagram or website for more information about other promotions that may interest you. Thank you for choosing our hotel. We look forward to welcoming you back. Thank you. Viveco Elnanto, General Manager of Shanaya Resort Malang
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Retno A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Complete facilities. But you have to wait in line for the shuttle to get anywhere. But overall, it's great. I'll definitely stay here again.
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
Hello Mr. Retno A., this is The Shanaya Resort Malang. Thank you for choosing The Shanaya Resort Malang. Your review will help us provide and maintain the best service, facilities and products. You can also find out more about other exciting promotions on our Instagram and website d*m. Thank you for choosing our hotel. We look forward to welcoming you back. Thank you. Wiweko Ernanto, General Manager of The Shanaya Resort Malang
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
It was a great stay at Shanaya Hotel Resort.
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Accommodation's Reply
20 Oct 2025
Hello, I'd like to warmly welcome you from The Shanaya Resort Malang. Thank you for leaving a review of The Shanaya Resort Malang. Your review will help us to improve our services, facilities and products. Please also follow d******m on Instagram and our website for more information on other exciting promotions. Thank you for choosing our hotel and we look forward to welcoming you back soon. Thank you. Viveco Elnanto, General Manager of The Shanaya Resort Malang
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C***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 5 week(s) ago
The garden of the resort is beautiful but my 1st room was dirty (false eyelashes on the nightstand from a previous tourist, many stains on the beds and cushions). They gave me a bigger bedroom but one of the beds also had stains and during the night the toilet shower broke so the bathroom was wet and I couldn't use the toilets. All these problems were solved in around 1h and the bed sheets were changed for cleaner ones.
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1 people find it helpful
Accommodation's Reply
20 Oct 2025
Dear Mr/Mrs C***u, Thank you for choosing to stay at Shanaya Resort Malang and for taking the time to write to us regarding your experience at the resort. We we're deeply concerned to learn of the disappointment you experienced in various areas. We sincerely apologize for our shortcomings and assure you this does not reflect the usual high service standards Shanaya Resort Malang is known for. We appreciate you bringing your concerns to our attention as it is constructive feedback such as yours enabling us to fine tune our service standards most effectively. Rest assured, We will share your comments with the respective departments and management of the resort and take corrective action for further improvement. We thank you for your support of the Shanaya Resort Malang and we hope that you will give us the opportunity to welcome you back in the very near future. Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Habib K.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
To order a shuttle takes a while and it's better if there are still empty seats in the shuttle, it's better if there are people going in the same direction, just take them so you don't have to wait too long for the shuttle.
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Accommodation's Reply
16 Oct 2025
Dear Mr/Ms Habib, Warmest regards from Shanaya Resort Malang! Thank you for taking the time to write a review of your recent stay. On behalf of our entire team, we apologize for not being able to exceed your expectations. Your satisfaction is important to us and we will take your feedback into consideration to ensure that we provide even better experiences for our guests in the future. We hope that you will consider staying with us again so that we can continue to provide even better experiences for you. Best regards, Viveco Elnanto General Manager Shanaya Resort Malang
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a***h
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The hotel staff provided excellent service. All areas were clean.
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1 people find it helpful
Accommodation's Reply
14 Oct 2025
Greetings from Shanaya Resort Malang. Thank you for choosing Shanaya Resort Malang. Your review will help us improve and maintain our standards of service, facilities and products. You can also follow us on Instagram and dis*.com for more information on other interesting promotions. Thank you for choosing our hotel. We look forward to welcoming you back. Thank you. Viveco Elnanto, General Manager of Shanaya Resort Malang
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Mely H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
I highly recommend staying here, everything is beautiful and good, especially the staff service 👍
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Accommodation's Reply
13 Oct 2025
Hi Mary H., Best regards from Shanaya Resort Malang. Thank you for choosing Shanaya Resort Malang. Your review will help us provide and maintain excellent service, facilities and products. You can also visit our Instagram or website dis********m to learn more about other promotions that may be of interest to you. Thank you for choosing our hotel. We look forward to welcoming you back. Thank you. Viveco Hernanto, General Manager Shanaya Resort Malang
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The view is very nice, there is a lilliputian house, the situation is calm, very good for jogging, great.
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1 people find it helpful
Accommodation's Reply
07 Oct 2025
Dear Guest, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website dis****.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
A great choice for family, there are so many activities. The room was great, clean, and wide, also the staff is friendly and very helpful. I have a nice stay in here.
1 people find it helpful
Accommodation's Reply
07 Oct 2025
Dear Mr/Mrs A***a, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences:) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit:) see you! Sincerely, Wiweko Elnanto. General Manager. Shanaya Resort Malang
f***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
A comfortable hotel for families with good facilities for children. The only downside is that when swimming in the Jayakatqang pool in the afternoon, there are no towels provided and the bathroom is dark, so it's uncomfortable to use in the afternoon. Other than that, it's okay and can be an option for a staycation with family.
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Accommodation's Reply
08 Oct 2025
Dear Mr./Mrs. F*i, Greetings from Shanaya Resort Malang. Thank you for your review of your visit to Shanaya Resort Malang. We are sure that your review will motivate us to maintain and provide better services, facilities, and products. We also invite you to visit our Instagram and website dis*.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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P***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly and the environment is very clean & beautiful.
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Accommodation's Reply
04 Oct 2025
Dear Mr./Mrs. P*g, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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Liendri A. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
A resort with an inviting vibe and beautiful views, spacious grounds, numerous pools, a playground, varied breakfast options, numerous room/resort options (I personally stayed at Kertanegara for two nights and was satisfied because it was close to the playground, pool, and restaurant), and a shuttle service is provided for transportation. I will definitely be back for a family vacation.
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5 people find it helpful
Accommodation's Reply
20 Sep 2025
Dear Mr./Mrs. Liendri a p, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are sure that your review will motivate us to maintain and provide better services, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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T***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Amazing experience. We had a wonderful family time. The room was spacious and had a nice private pool. The staff were friendly and helpful. The view was amazing. It has an Ubud ambience, we didn't even realize it's only 1 hour away from Surabaya. Will come back for sure.
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Accommodation's Reply
17 Sep 2025
Dear Mr/Mrs T***a, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences:) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit:) see you! Sincerely, Wiweko Elnanto. General Manager. Shanaya Resort Malang
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Exterior 4 Shanaya Resort Malang

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Overall Ratings & Reviews Shanaya Resort Malang

Traveloka (1,191)
Other sources (9)
8.9
Very Good
From 1,191 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.1

Meal

8.6

Location

9.0

Service and Facilites

9.1

People often mention about Shanaya Resort Malang
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Ambiance (120)
Staff Friendliness (116)
Hotel Area (106)
Family Friendly (105)
Surroundings (99)
Bedroom (98)
Room Space (97)
Bathroom (86)
Activity Option (84)
Wifi (81)
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Traveler Reviews Shanaya Resort Malang

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40
Customer reviews
I***m
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 day(s) ago
Very pleasant and calm atmosphere and beautiful clean environment. Only the pick-up at check-out time is quite long, almost 1 hour waiting in line to be picked up. Overall, everything is okay and good.
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Accommodation's Reply
19 Nov 2025
Greetings from Malang Chanaya Resort. Thank you very much for your recent stay at our resort. We apologize for the inconvenience that we could not meet your expectations. Your satisfaction is very important to us and we appreciate your feedback to improve our service. We hope to welcome you back again soon and thank you for your continued support to make our stay even more comfortable. Thank you! Viveco Hernanto, General Manager, Malang Chanaya Resort
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CICIK I. L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
Comfortable hotel, beautiful atmosphere, helpful hotel staff
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Accommodation's Reply
19 Nov 2025
Dear Cicik i l, Sincerely yours, Shanaya Resort Malang Thank you for taking the time to write a review of your recent stay at our property. On behalf of our entire team, we apologize for not being able to exceed your expectations. Your satisfaction is important to us and we will take your feedback into consideration to continue to improve and provide even better experiences for our guests in the future. We hope that you will consider staying with us again so that we can continue to provide even better experiences for you. Best regards, Viveco Elnanto General Manager Shanaya Resort Malang
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The staff and service are satisfactory, the place is also very comfortable
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Accommodation's Reply
12 Nov 2025
Dear A*a, Warm regards from Shanaya Resort Malang! Thank you for taking the time to write a review of your recent stay at our property. On behalf of our entire team, we apologize for not being able to exceed your expectations. Your satisfaction is important to us and we will take your feedback into consideration to continue to improve and provide even better experiences for our guests in the future. We hope that you will consider staying with us again so that we can continue to provide even better experiences for you. Best regards, Viveco Elnanto General Manager Shanaya Resort Malang
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andis p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The view is amazing, the place is incredibly cozy, it's the best place, the room is comfortable with a cool bathroom
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1 people find it helpful
Accommodation's Reply
04 Nov 2025
The entire staff at Malang Chanaya Resort would like to extend our warmest wishes to Mr/Ms Andy P! Thank you for taking the time to write a review of our resort. We apologize for any inconvenience caused by your dissatisfaction. Your satisfaction is very important to us and we will take your feedback seriously and continuously improve our services to provide you with an even better experience. We look forward to welcoming you back again and are committed to providing you with an even more satisfying experience. Thank you! Vivico Hernanto, General Manager Malang Chanaya Resort
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Will definitely come again. Super service, starting from the receptionist, the ladies / men in the restaurant. Ms. Emma is very friendly, providing detailed information about the menu at the restaurant, helping us when we chose outdoor but then it was drizzling, Ms. Emma helped carry the plates inside (there were six of us so there were a lot of orders). Will definitely come again.
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Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Warmest regards from Shanaya Resort Malang! Thank you for taking the time to write a review of your recent stay at Shanaya Resort Malang. On behalf of our team, we apologize for any inconvenience caused. Your satisfaction is important to us and we will take your feedback into consideration to improve and improve our service to provide even better experiences to all our guests in the future. We hope that you will consider staying with us again so that we can continue to provide you with even better experiences. Sincerely, Viveco Elnanto General Manager Shanaya Resort Malang
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INDRA W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
Our first stay was at Jayakatwang (Modern Interior), and the second was at Singhasari (Vintage/Old Style). The taste of the breakfast food needs improvement.
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Ms. Indra W., Warmest regards from Shanaya Resort Malang! Thank you for taking the time to write a review of your recent stay. On behalf of our entire team, we apologize for not being able to exceed your expectations. Your satisfaction is important to us and we will take your feedback into consideration to ensure that we provide an even better experience for our guests in the future. We hope that you will consider staying with us again so that we can continue to provide you with an even better experience. Best regards, Viveco Elnanto General Manager Shanaya Resort Malang
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d***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
That Sunday there was a yoga activity (visitors' parking was not orderly), so it was difficult to use the buggy to go to the park or feed the animals.
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Accommodation's Reply
28 Oct 2025
Dear D*n, Warm regards from Shanaya Resort Malang! Thank you for taking the time to write a review of your recent stay. On behalf of our entire team, we apologize for not being able to exceed your expectations. Your satisfaction is important to us and we will take your feedback into consideration to ensure that we provide an even better experience for our guests in the future. We hope that you will consider staying with us again so that we can continue to provide you with an even better experience. Best regards, Viveco Elnanto General Manager Shanaya Resort Malang
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D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's very comfortable to stay here, the staff are friendly, the atmosphere is also pleasant
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2 people find it helpful
Accommodation's Reply
23 Oct 2025
Hello, D*n from Shanaya Resort Malang! Thank you for choosing Shanaya Resort Malang. Your review will help us provide and maintain the best service, facilities and products. Please visit d*m's Instagram or website for more information about other promotions that may interest you. Thank you for choosing our hotel. We look forward to welcoming you back. Thank you. Viveco Elnanto, General Manager of Shanaya Resort Malang
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Retno A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Complete facilities. But you have to wait in line for the shuttle to get anywhere. But overall, it's great. I'll definitely stay here again.
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
Hello Mr. Retno A., this is The Shanaya Resort Malang. Thank you for choosing The Shanaya Resort Malang. Your review will help us provide and maintain the best service, facilities and products. You can also find out more about other exciting promotions on our Instagram and website d*m. Thank you for choosing our hotel. We look forward to welcoming you back. Thank you. Wiweko Ernanto, General Manager of The Shanaya Resort Malang
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
It was a great stay at Shanaya Hotel Resort.
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Accommodation's Reply
20 Oct 2025
Hello, I'd like to warmly welcome you from The Shanaya Resort Malang. Thank you for leaving a review of The Shanaya Resort Malang. Your review will help us to improve our services, facilities and products. Please also follow d******m on Instagram and our website for more information on other exciting promotions. Thank you for choosing our hotel and we look forward to welcoming you back soon. Thank you. Viveco Elnanto, General Manager of The Shanaya Resort Malang
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C***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 5 week(s) ago
The garden of the resort is beautiful but my 1st room was dirty (false eyelashes on the nightstand from a previous tourist, many stains on the beds and cushions). They gave me a bigger bedroom but one of the beds also had stains and during the night the toilet shower broke so the bathroom was wet and I couldn't use the toilets. All these problems were solved in around 1h and the bed sheets were changed for cleaner ones.
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1 people find it helpful
Accommodation's Reply
20 Oct 2025
Dear Mr/Mrs C***u, Thank you for choosing to stay at Shanaya Resort Malang and for taking the time to write to us regarding your experience at the resort. We we're deeply concerned to learn of the disappointment you experienced in various areas. We sincerely apologize for our shortcomings and assure you this does not reflect the usual high service standards Shanaya Resort Malang is known for. We appreciate you bringing your concerns to our attention as it is constructive feedback such as yours enabling us to fine tune our service standards most effectively. Rest assured, We will share your comments with the respective departments and management of the resort and take corrective action for further improvement. We thank you for your support of the Shanaya Resort Malang and we hope that you will give us the opportunity to welcome you back in the very near future. Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang
Habib K.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
To order a shuttle takes a while and it's better if there are still empty seats in the shuttle, it's better if there are people going in the same direction, just take them so you don't have to wait too long for the shuttle.
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Accommodation's Reply
16 Oct 2025
Dear Mr/Ms Habib, Warmest regards from Shanaya Resort Malang! Thank you for taking the time to write a review of your recent stay. On behalf of our entire team, we apologize for not being able to exceed your expectations. Your satisfaction is important to us and we will take your feedback into consideration to ensure that we provide even better experiences for our guests in the future. We hope that you will consider staying with us again so that we can continue to provide even better experiences for you. Best regards, Viveco Elnanto General Manager Shanaya Resort Malang
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a***h
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The hotel staff provided excellent service. All areas were clean.
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1 people find it helpful
Accommodation's Reply
14 Oct 2025
Greetings from Shanaya Resort Malang. Thank you for choosing Shanaya Resort Malang. Your review will help us improve and maintain our standards of service, facilities and products. You can also follow us on Instagram and dis*.com for more information on other interesting promotions. Thank you for choosing our hotel. We look forward to welcoming you back. Thank you. Viveco Elnanto, General Manager of Shanaya Resort Malang
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Mely H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
I highly recommend staying here, everything is beautiful and good, especially the staff service 👍
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Accommodation's Reply
13 Oct 2025
Hi Mary H., Best regards from Shanaya Resort Malang. Thank you for choosing Shanaya Resort Malang. Your review will help us provide and maintain excellent service, facilities and products. You can also visit our Instagram or website dis********m to learn more about other promotions that may be of interest to you. Thank you for choosing our hotel. We look forward to welcoming you back. Thank you. Viveco Hernanto, General Manager Shanaya Resort Malang
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The view is very nice, there is a lilliputian house, the situation is calm, very good for jogging, great.
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1 people find it helpful
Accommodation's Reply
07 Oct 2025
Dear Guest, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website dis****.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
A great choice for family, there are so many activities. The room was great, clean, and wide, also the staff is friendly and very helpful. I have a nice stay in here.
1 people find it helpful
Accommodation's Reply
07 Oct 2025
Dear Mr/Mrs A***a, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences:) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit:) see you! Sincerely, Wiweko Elnanto. General Manager. Shanaya Resort Malang
f***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
A comfortable hotel for families with good facilities for children. The only downside is that when swimming in the Jayakatqang pool in the afternoon, there are no towels provided and the bathroom is dark, so it's uncomfortable to use in the afternoon. Other than that, it's okay and can be an option for a staycation with family.
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Accommodation's Reply
08 Oct 2025
Dear Mr./Mrs. F*i, Greetings from Shanaya Resort Malang. Thank you for your review of your visit to Shanaya Resort Malang. We are sure that your review will motivate us to maintain and provide better services, facilities, and products. We also invite you to visit our Instagram and website dis*.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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P***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly and the environment is very clean & beautiful.
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Accommodation's Reply
04 Oct 2025
Dear Mr./Mrs. P*g, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are confident that your review will motivate us to maintain and provide better service, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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Liendri A. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
A resort with an inviting vibe and beautiful views, spacious grounds, numerous pools, a playground, varied breakfast options, numerous room/resort options (I personally stayed at Kertanegara for two nights and was satisfied because it was close to the playground, pool, and restaurant), and a shuttle service is provided for transportation. I will definitely be back for a family vacation.
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5 people find it helpful
Accommodation's Reply
20 Sep 2025
Dear Mr./Mrs. Liendri a p, Greetings from Shanaya Resort Malang. Thank you for your positive review of your visit to Shanaya Resort Malang. We are sure that your review will motivate us to maintain and provide better services, facilities, and products. We also invite you to visit our Instagram and website discoverasr.com for other promotions that you may be interested in. Thank you for being our guest. We look forward to welcoming you back on your next visit. Best regards, Wiweko Elnanto, General Manager, Shanaya Resort Malang
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T***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Amazing experience. We had a wonderful family time. The room was spacious and had a nice private pool. The staff were friendly and helpful. The view was amazing. It has an Ubud ambience, we didn't even realize it's only 1 hour away from Surabaya. Will come back for sure.
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Accommodation's Reply
17 Sep 2025
Dear Mr/Mrs T***a, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences:) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit:) see you! Sincerely, Wiweko Elnanto. General Manager. Shanaya Resort Malang
Number of reviews per page
20
40