Swiss-Belhotel Ambon

Hotels
8.4
/10
Very Good
956 reviews

What Guests Say About Their Stay

Staff Friendliness (27)
Bedroom (24)
Distance To City Center (23)
Room Space (23)
PETRUS S.
8.5
/ 10
All is good! Stay like you are.
In the Area
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Jl Benteng Kapaha No 88 , Sirimau, Ambon, Maluku, Indonesia, 97124

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Swiss-Belhotel Ambon is a good choice when you are visiting Sirimau. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Swiss-Belhotel Ambon

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Jl Benteng Kapaha No 88 , Sirimau, Ambon, Maluku, Indonesia, 97124
Lobby Swiss-Belhotel Ambon
Exterior 2 Swiss-Belhotel Ambon

Discover More About Swiss-Belhotel Ambon

Swiss-Belhotel Ambon Rates per Night

Swiss-Belhotel Ambon room rates start from SGD 50 before tax per night, which becomes SGD 58 after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Swiss-Belhotel Ambon hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Swiss-Belhotel Ambon Location & Address

Swiss-Belhotel Ambon is located at Jl Benteng Kapaha No 88 , Sirimau, Ambon, Maluku, Indonesia, 97124 : Jl. Benteng Kapahaha No.88, Honipopu, Kec. Sirimau, Kota Ambon, Maluku 97124, Indonesia. It's situated in the Ambon area of Indonesia, known for its historical sites and beautiful coastal views. The hotel is approximately 3 km from the city center.

How to go to Swiss-Belhotel Ambon from Airport

Arranging a hotel transfer from the airport to Swiss-Belhotel Ambon is a breeze, offering several convenient options. Whether you're looking for speed or affordability, here's a breakdown of how to get to the hotel from Pattimura Airport.

  • Taxi (Most Direct):

    Taxis are readily available outside the airport terminal. The journey to Swiss-Belhotel Ambon typically takes around 30-45 minutes, depending on traffic. This is the most direct option, offering door-to-door service.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka are available in Ambon. You can book a ride through the app upon arrival. This option offers a balance of convenience and cost-effectiveness.
  • Hotel Shuttle (Pre-arranged):

    Check with Swiss-Belhotel Ambon to see if they offer an airport shuttle service. This can be pre-booked and is often a hassle-free way to get to the hotel.
  • Public Transportation (Most Affordable):

    While less direct, you can take a local "angkot" (minibus) from the airport to Ambon city center and then transfer to another angkot that passes near the hotel. This is the cheapest option but requires more time and navigation.

Tips:

For the most convenient route, consider pre-booking a hotel shuttle or using a ride hailing service. This ensures a smooth and stress-free transfer, especially if you're arriving late at night or with a lot of luggage.

Swiss-Belhotel Ambon Reviews & Summary

Discover all about Swiss-Belhotel Ambon, a popular choice for travellers seeking comfort and convenience in Ambon. Hotel reviews consistently praise its excellent location, friendly staff, and well-maintained facilities. It's a great base for exploring the city and enjoying a relaxing stay.

Guests love the hotel's central location, which makes it easy to access nearby attractions and dining options. The rooftop pool and bar are standout features, offering stunning views of the city and the Ambon Bay. The comfortable rooms and attentive service also receive high marks. One recent guest commented: "The Swiss-Belhotel Ambon exceeded my expectations. The staff were incredibly helpful, the room was spotless, and the location was perfect for exploring the city. I highly recommend it!"

Swiss-Belhotel Ambon Room Types Available

Choosing the right hotel room type can significantly enhance your stay at Swiss-Belhotel Ambon. With a variety of categories of hotel rooms available, you can find the perfect fit for your needs and preferences. Here's a breakdown of the different hotel bedroom types offered:

  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Available in both smoking and non-smoking options, they feature a king-size bed or twin beds and a bathroom with a shower.
  • Grand Deluxe Room:

    Slightly larger than the Deluxe Rooms, these rooms offer enhanced comfort and amenities. Some rooms may include a bathtub in addition to a shower.
  • Executive Suite:

    These spacious suites feature a separate living area and bedroom, providing ample space for relaxation and work. They offer panoramic views of the city and include a bathtub and bidet in the bathroom.
  • Family Room:

    Designed for families, these rooms offer two connecting rooms or a larger space with multiple beds.
  • Presidential Suite:

    The most luxurious option, the Presidential Suite offers unparalleled space, amenities, and views. It includes a separate living room, dining area, and bedroom, as well as a Jacuzzi in the bathroom.

Please note that Swiss-Belhotel Ambon is not a pet-friendly hotel. Bringing pets is not allowed.

Hotel Facilities in Swiss-Belhotel Ambon

Swiss-Belhotel Ambon boasts a wide array of hotel amenities designed to enhance your stay. From leisure facilities to business services, the hotel provides everything you need for a comfortable and convenient experience. Here's a look at some of the key hotel facilities available:

  • Swimming Pool:

    Enjoy a refreshing dip in the hotel's outdoor swimming pool, open from 7:00 AM to 7:00 PM daily.
  • Fitness Center:

    Stay active during your stay at the well-equipped fitness center, open 24 hours a day.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Prices vary depending on the treatment.
  • Business Center:

    Stay connected and productive at the business center, offering computer access, printing, and photocopying services.
  • Meeting Rooms:

    Host your next meeting or event in one of the hotel's versatile meeting rooms.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club, open from 9:00 AM to 6:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi access throughout the hotel.
  • Laundry Service:

    Keep your clothes fresh with the hotel's laundry and dry cleaning services.

Hotel Buffet or Restaurant/Cafe in Swiss-Belhotel Ambon

Swiss-Belhotel Ambon offers a variety of dining options to satisfy your culinary cravings. Whether you're in the mood for a hearty buffet or a light snack, you'll find something to please your palate. Here's a look at the hotel's restaurants and cafe:

  • Swiss-Cafe Restaurant:

    This all-day dining restaurant offers a buffet breakfast, lunch, and dinner, as well as an à la carte menu featuring international and Indonesian cuisine. The buffet breakfast is priced at approximately SGD 25 per person. Opening hours are from 6:00 AM to 10:00 PM.
  • Lobby Lounge:

    Enjoy a selection of coffee, tea, pastries, and light snacks at the Lobby Lounge. It's the perfect place to relax and unwind. Opening hours are from 9:00 AM to 11:00 PM.
  • Rooftop Bar:

    Sip on a refreshing cocktail while enjoying stunning views of the city at the Rooftop Bar. They also serve a selection of light bites. Opening hours are from 5:00 PM to 1:00 AM.

A signature dish to try is the Ikan Bakar, a grilled fish dish marinated in local spices.

Swiss-Belhotel Ambon Airport pickups and How to Book

Looking for hotels with airport shuttle services in Ambon? Swiss-Belhotel Ambon offers convenient hotel to airport transfer options to ensure a smooth arrival and departure.

To arrange an airport pick-up, contact the hotel directly at least 24 hours in advance of your arrival. You can provide your flight details and estimated arrival time, and the hotel will arrange for a driver to meet you at the airport. The cost of the airport pick-up is approximately SGD 30. You can book this service by calling the hotel or sending an email to their reservations department.

Nearby MRT Station & Bus Stops

Navigating Ambon using public transportation is relatively straightforward, although the city doesn't have an MRT system. However, there are several bus stops nearby that provide access to different parts of the city. Here's some information about nearby bus stations and public transport options:

  • Halte Bis Pattimura:

    Located approximately 1 km from the hotel, this bus stop serves several local bus routes.
  • Halte Bis Gong Perdamaian:

    Situated around 1.5 km from Swiss-Belhotel Ambon, this bus stop is a major hub for buses heading to various destinations in Ambon.

Payment for bus fares is typically made in cash directly to the conductor. There is no integrated public transport card system in Ambon.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and searching for nearby activities in Ambon? There are plenty of nearby places to go and nearby sightseeing places that are perfect for kids and adults alike. Here are a few things to see nearby:

  • Pantai Natsepa (Natsepa Beach):

    Located approximately 15 km from the hotel, Natsepa Beach is a popular spot for swimming, sunbathing, and enjoying local snacks. Entry is free.
  • Benteng Amsterdam (Amsterdam Fortress):

    Situated around 30 km from the hotel, this historic fortress offers a glimpse into Ambon's colonial past. Entry is approximately SGD 5.
  • Museum Siwalima:

    Located about 5 km from the hotel, this museum showcases the cultural heritage of the Maluku Islands. Entry is approximately SGD 3.
  • Gong Perdamaian Dunia (World Peace Gong):

    Located approximately 3 km from the hotel, this monument symbolizes peace and harmony. It's a great spot for a photo opportunity. Entry is free.
  • Martha Christina Tiahahu Statue:

    Situated around 4 km from the hotel, this statue commemorates a local heroine who fought against Dutch colonial rule. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Swiss-Belhotel Ambon (Ambon)

Exploring the local food scene is a must when visiting Ambon. With plenty of nearby dining options, you'll find a variety of local restaurants and food eatiries near me to satisfy your cravings. Here are a few recommendations:

Cafes/Restaurants:

  • Excelso Coffee:

    A popular coffee chain offering a variety of coffee drinks, pastries, and light meals.
  • Pizza Hut:

    A familiar option for pizza lovers, offering a range of pizzas, pasta, and appetizers.
  • Imperial Restaurant:

    Serving Chinese cuisine.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings, a staple Indonesian dish.
  • Sate:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    A vegetable salad with peanut sauce dressing.
  • Mie Goreng:

    Fried noodles with vegetables and meat.
  • Sop Konro:

    Rib soup.

Shopping places near Swiss-Belhotel Ambon (Ambon)

Looking for some retail therapy? There are several shops near me and nearby shopping destinations in and around Ambon. Whether you're looking for souvenirs, clothing, or groceries, you'll find it here. Here are a few options:

  • Ambon City Center:

    A shopping mall.
  • MTC Mall:

    A shopping mall.
  • Pasar Mardika:

    A traditional market.

Other Places to Stay Near Swiss-Belhotel Ambon

If Swiss-Belhotel Ambon is fully booked or you're looking for alternative accommodations, there are several other hotels nearby to choose from. Here's a selection of affordable hotels nearby, ranging from luxury to budget-friendly options:

Luxury/5-Star Hotels Nearby:

  • The Natsepa Resort & Conference Center:

    Located on Natsepa Beach, this resort offers luxurious accommodations and stunning ocean views.
  • Manise Hotel:

    A hotel.
  • Mutiara Hotel Ambon:

    A hotel.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Amaris Hotel Ambon:

    A hotel.
  • Maluku Resort & Spa:

    A hotel.
  • Pacific Hotel Ambon:

    A hotel.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Hotel Hero:

    A hotel.
  • 俪湾酒店:

    A hotel.
  • OYO 91788 Penginapan Gajah Mada Syariah:

    A hotel.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Ambon is essential for a memorable experience. With its prime location, comfortable accommodations, and excellent facilities, Swiss-Belhotel Ambon is a popular choice for travellers. Check hotel availability and make your hotel reservations today!

Whether you're planning a family vacation, a business trip, or a romantic getaway, Ambon has something to offer everyone. Don't wait, start planning your trip now and book your stay through Traveloka for the best deals and a hassle-free experience. Check out book cheap hotels in Indonesia and cheap hotels nearby for more options.

All facilities in Swiss-Belhotel Ambon

Bar, Cafe and Lounge Swiss-Belhotel Ambon
Bar, Cafe and Lounge
Functional Hall Swiss-Belhotel Ambon
Functional Hall
Common Space Swiss-Belhotel Ambon
Common Space
Lobby Swiss-Belhotel Ambon
Lobby
CleanAccommodation Swiss-Belhotel Ambon
CleanAccommodation

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Smoking area

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon

Things to Do

  • Children play area
  • Fitness center
  • Massage
  • Spa

Transportation

  • Car rental
  • Valet parking

Accessibilty

  • Accessible bathroom
  • Wheelchair accessible

Food and Drinks

  • Bar

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Swiss-Belhotel Ambon

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.

Gala Dinner

Your room price includes the price of gala dinner (Jude Night Gala Dinner ) on 31-12-2020 - 31-12-2020

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Swiss-Belhotel Ambon
111
Number of floors in Swiss-Belhotel Ambon
11
Another facilities in Swiss-Belhotel Ambon
24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Swiss-Belhotel Ambon

What are available facilities at Swiss-Belhotel Ambon?
There are top facilites at Swiss-Belhotel Ambon such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Swiss-Belhotel Ambon?
The standard check-in time at Swiss-Belhotel Ambon is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Swiss-Belhotel Ambon provide breakfast?
Yes, Swiss-Belhotel Ambon provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Swiss-Belhotel Ambon

Traveloka (893)
Other sources (63)
8.4
Very Good
From 893 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.3

Location

8.5

Service and Facilites

8.3

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Distance to City Center (15)
Bedroom (15)
Staff Friendliness (14)
Bathroom (13)
Accessibility (12)
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Traveler Reviews Swiss-Belhotel Ambon

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Customer reviews
P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The deluxe room was worth the price. It was spacious, aircon and hot water worked well, TV worked well, and a small chiller was available for me to store some food. The bathroom had soap, shampoo, and conditioner, and (most importantly!) a hair dryer. It was missing a bath mat on day 1, I reported it, then it was provided the next day. Laundry service was awesome: pick up at 9am, done by 6 or 7pm. They thoroughly clean my white running hat with PLENTY of dirt and it looked like new. The only thing about the room I found bothersome, was the loud sound of door closing from other rooms. The gym had enough equipment for me to train, however, maintenance probably needs to be improved, because the weights on the lifting set were making this loud noise every time I lift and drop them. Breakfast buffet had a good spread of variety. However, the fried chicken that was a condiment of the nasi uduk, was too hard to cut. The plain sweet bread was good, I had like 3 pieces that morning.
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Accommodation's Reply
10 Jun 2025
Dear Mrs. Patricia Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Service excellent is out priority and all of our staff is working base on the service excellent. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager
P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The room was worth the price. It was missing bath mat on day 1, I reported it, then it was provided the next day. Laundry service was awesome: pick up at 9am, done by 6 or 7pm. They thoroughly clean my white running hat with PLENTY of dirt. The only thing about the room I found bothersome, was the loud sound of door closing from other rooms. The gym had enough equipment for me to train, however, maintenance probably need to be improved, because the weights on them were making this loud noise every time I lift and drop them. Breakfast buffet had a good spread of variety. However, the fried chicken that was a condiment of the nasi uduk, was too hard to cut. The plain sweet bread was good, I had like 3 pcs that morning.
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Accommodation's Reply
10 Jun 2025
Dear Mrs. P***a Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Service excellent is out priority and all of our staff is working base on the service excellent. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I Ketut Gunarta General Manager
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Aloysius F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Staying for a wedding, where all the families stay here and later the make up process and picking up and receiving the bride and groom in the hotel room. The staff is very helpful in terms of conditioning the position of the room, directing the families who come to follow the process of picking up and receiving the bride and groom. Thank you for the friendly staff.
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Accommodation's Reply
10 Jun 2025
Dear Mr. Aloysius. Thank you for choosing Swiss-Belhotel Ambon as your place to stay. We are glad to hear that you received good service during your visit with us. Passion and Attitude are one of the service standards provided by our staff to satisfy the comfort of every guest who stays and visits each of our outlets. We also always improve our hotel facilities and services, one of which is based on the reviews you provide. We hope to welcome you back to Swiss-belhotel Ambon soon. Yours sincerely, i ketut Gunarta. General Manager
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Aloysius F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Staying for a wedding, where all the families stay here and later the make up process and picking up and receiving the bride and groom in the hotel room. The staff is very helpful in terms of conditioning the position of the room, directing the families who come to follow the process of picking up and receiving the bride and groom. Thank you for the friendly staff.
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Accommodation's Reply
10 Jun 2025
Dear Mr. Aloysius. Thank you for choosing Swiss-Belhotel Ambon as your place to stay. We are glad to hear that you received good service during your visit with us. Passion and Attitude are one of the service standards provided by our staff to satisfy the comfort of every guest who stays and visits each of our outlets. We also always improve our hotel facilities and services, one of which is based on the reviews you provide. We hope to welcome you back to Swiss-belhotel Ambon soon. Yours sincerely, i ketut Gunarta. General Manager
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GLENMIDEYS H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Enjoy all the hospitality of the service, the best 👍
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10 Jun 2025
Dear Mrs. Glenmideys. Thank you for choosing Sky-Bar as a place to spend your leisure time. We are glad to hear that you received good service during your visit with us. Passion and Attitude are one of the service standards provided by our staff to satisfy the comfort of every guest who stays and visits each of our outlets. We also always improve our hotel facilities and services, one of which is based on the reviews you provide. We hope to welcome you back to Swiss-belhotel Ambon soon. Best regards, i ketut Gunarta. General Manager
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Sapriana
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
OK, it's just that the receptionist was not very friendly, and when explaining things we didn't understand it was as if it was our first time staying at Swissbell.
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10 Jun 2025
Dear Mrs. Sapriana. Thank you for choosing Sky-Bar as a place to spend your leisure time. We are glad to hear that you received good service during your visit with us. Passion and Attitude are one of the service standards provided by our staff to satisfy the comfort of every guest who stays and visits each of our outlets. We also always improve our hotel facilities and services, one of which is based on the reviews you provide. We hope to welcome you back to Swiss-belhotel Ambon soon. Yours sincerely, i ketut Gunarta. General Manager
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S***u
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The manager has broad insight
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Accommodation's Reply
16 May 2025
Dear Mr. Syamsu. Thank you for choosing Swiss-Belhotel Ambon as your place to stay during your visit to Ambon. We are glad to hear that you received good service during your stay with us. We are committed to providing good service where it is one of the service standards that we provide for the comfort of every guest who stays and visits. We also always improve our hotel facilities and services, one of which is based on the reviews you provide. We hope to welcome you back to Swiss-belhotel Ambon soon. Yours sincerely, i ketut Gunarta. General Manager
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F***Y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The view is incredibly the best, the area is also quiet, far from the crowd, close to places to eat.
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Accommodation's Reply
13 May 2025
Dear Mr. Friendly, Thank you for choosing Swiss-Belhotel Ambon as your place to stay during your visit to Ambon. We are glad to hear that you received good service during your stay with us. We are committed to providing good service where it is one of the service standards that we provide for the comfort of every guest who stays and visits. We also always improve our hotel facilities and services, one of which is based on the reviews you provide. We hope to welcome you back to Swiss-belhotel Ambon soon. Best regards, i ketut Gunarta. General Manager
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Olivia T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 17 week(s) ago
The room is not comfortable because the carpet smells and it's a bit stuffy in the room.
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Accommodation's Reply
15 Jul 2025
Dear Mrs. Olivia T. Thank you for choosing Swiss-belhotel Ambon as your accommodation in Ambon and for taking the time to write us a review. We apologize for any inconvenience you experienced during your stay with us. We greatly appreciate every review our guests provide to improve the quality of our hotel, especially in terms of food delivery service. We hope to welcome you back to Swiss-belhotel Ambon soon. Best regards, i ketut Gunarta, General Manager
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f***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
The security was not very responsive. After I arrived, we unloaded quite a lot of stuff, the security guard just watched.
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Accommodation's Reply
15 Jul 2025
Dear Mr. F. Thank you for choosing Swiss-belhotel Ambon as your accommodation in Ambon and for taking the time to write us a review. We apologize for any inconvenience you may have experienced and will ensure that we follow up on this. We greatly appreciate every review our guests provide to improve the quality of our hotel, especially in terms of food delivery services. We hope to welcome you back to Swiss-belhotel Ambon soon. Best regards, I Ketut Gunarta, General Manager
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Mira T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
Comfortable, friendly staff, strategic location.
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Accommodation's Reply
15 Jul 2025
Dear Mrs. Mira T. Thank you for choosing Swiss-belhotel Ambon as your accommodation in Ambon and for taking the time to write us a review. We are delighted to hear that you received excellent service and a pleasant experience during your stay with us. We greatly appreciate every review our guests provide to improve the quality of our hotel, especially in terms of food delivery service. We hope to welcome you back to Swiss-belhotel Ambon soon. Best regards, I Ketut Gunarta, General Manager
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Mira T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
Friendly hotel staff, comfortable hotel, right in the center of town.
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Accommodation's Reply
15 Jul 2025
Dear Mrs. Mira T. Thank you for choosing Swiss-belhotel Ambon as your accommodation in Ambon and for taking the time to write us a review. We are delighted to hear that you received excellent service and a pleasant experience during your stay with us. We greatly appreciate every review our guests provide to improve the quality of our hotel, especially in terms of food delivery service. We hope to welcome you back to Swiss-belhotel Ambon soon. Best regards, I Ketut Gunarta, General Manager
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G***t
icon-origin-TRAVELOKA
6.7
/10
Reviewed 19 week(s) ago
The variety of food during sahur is very limited, it seems very basic and no effort is made. There is no bread, eggs must be requested to the kitchen (not on standby to make them), only watermelon and melon are available for fruit, milk and juice are not provided, there is no dessert. The room is not soundproof, the sound of people chatting in the next room can be heard.
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Accommodation's Reply
15 Jul 2025
Dear Mr. G. Thank you for choosing Swiss-belhotel Ambon as your accommodation in Ambon and for taking the time to write us a review. We apologize for any inconvenience you may have experienced and will ensure that we follow up on this. We greatly appreciate every review our guests provide to improve the quality of our hotel, especially in terms of food delivery services. We hope to welcome you back to Swiss-belhotel Ambon soon. Best regards, I Ketut Gunarta, General Manager
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c***a
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Business
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8.5
/10
Reviewed 24 week(s) ago
ok very good, hopefully I can go there again later
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Accommodation's Reply
21 Feb 2025
Dear Mr./Mrs. C. Thank you for choosing Swiss-Belhotel Ambon as your place to stay while in Ambon. We are glad to hear that you received good service during your visit. Passion and Attitude are one of the service standards provided by our staff to satisfy the comfort of every guest who stays and visits each of our outlets. We also always improve our hotel facilities and services, one of which is based on the reviews you provide. We hope to welcome you back to Swiss-belhotel Ambon soon. Yours sincerely, i ketut Gunarta. General Manager
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James T.
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8.8
/10
Reviewed 29 week(s) ago
Very comfortable, clean, in the city center,
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Accommodation's Reply
13 Jan 2025
Dear Mr. James T. Thank you for choosing Swiss-belhotel Ambon as your place to stay in Ambon and taking the time to write a review for us. We are glad to hear that you had a good experience with us and enjoyed your stay with us. We will improve our hotel facilities and services based on your review. We hope to welcome you back to Swiss-belhotel Ambon soon. Best regards, i ketut Gunarta. General Manager
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A***l
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6.5
/10
Reviewed 33 week(s) ago
Long check in. Told to wait but not called. Had to ask before remembering. Even though I've stayed here several times, this was the most disappointing.
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Accommodation's Reply
13 Jan 2025
Dear Mr. A. Thank you for choosing Swiss-belhotel Ambon as your place to stay in Ambon and taking the time to write a review for us. We apologize for the inconvenience you experienced during your stay with us. We will follow up on this matter and ensure that this will not happen again. We will improve our hotel facilities and services based on your review. We hope to welcome you back to Swiss-belhotel Ambon soon. Best regards, i ketut Gunarta. General Manager
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J***F
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8.2
/10
Reviewed 39 week(s) ago
In this hotel, room service can take hours and many times, even when checking out, there is no staff when asked to help remove items.
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Accommodation's Reply
19 Nov 2024
Dear Mr. J*F. Thank you for choosing Swiss-Belhotel Ambon as your place to stay. We apologize for the inconvenience you experienced during your stay with us. Due to the quite dense occupancy in our hotel, we were negligent in responding to your request. We ensure that this will not happen in the future. We greatly appreciate every review you provide so that we can improve our services and facilities. We hope to welcome you back to Swiss-Belhotel Ambon soon. Yours sincerely, i Ketut Gunarta. General Manager
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s***i
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Business
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9.4
/10
Reviewed 44 week(s) ago
This hotel is really comfortable, the staff are friendly like the friendly people of Ambon... next time you go to Ambon again you will definitely stay here again.
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Accommodation's Reply
01 Oct 2024
Dear Mr./s. Thank you for choosing Swiss-Belhotel Ambon as your place to stay. We are very happy to hear that you received good service while staying with us. Passion and Attitude are one of the service standards provided by our staff to satisfy the comfort of every guest who stays with us. We greatly appreciate every review you provide so that we can improve the services and facilities we have, We hope to welcome you back to Swiss-belhotel Ambon soon. Best regards, i ketut Gunarta. General Manager.
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D***i
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8.3
/10
Reviewed 50 week(s) ago
I thought the food in the room was free, but it turned out I had to pay, because there was no price list in the room. The staff said there should be one. So pay more attention.
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Accommodation's Reply
19 Aug 2024
Dear Mr. D-DI. Thank you for taking the time to write us a review. We appreciate every review you provide. Our hotel has a Mini bar facility which makes it easy for every guest who wants to enjoy snacks and soft drinks but it is true that the facility is paid. We apologize if there is anything unpleasant that you experience regarding the facility, we will follow up and investigate the matter. We also always improve our hotel facilities and services, one of which is based on the reviews you provide. We hope to welcome you back to Swiss-belhotel Ambon soon. Yours sincerely, i ketut Gunarta. General Manager.
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M***i
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10.0
/10
Reviewed 50 week(s) ago
They accepted my late check-out at 1pm without extra charge. Thank you!
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Accommodation's Reply
19 Aug 2024
Dear Mr/s M"""I Thank you very much for taking time to share your experience with us, it was our pleasure to have you here at Swiss-Belhotel Ambon. As a part of our culture of passion and professionalism, we care to review and do improvement for our staff attentiveness. Service excellent is out priority and all of our staff is working base on the service excellent. Please contact me for your next visit plan and sure we will extend our commitment to you to deliver a better service. Once again, thank you, and we hope to have an opportunity to welcome you back again and make your stay as a memorable one. Best Regards, I ketut Gunarta General Manager.
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