Swiss-Belhotel Serpong

Hotels
8.4
/10
Very Good
1,695 reviews

What Guests Say About Their Stay

S***a
9.1
/ 10
Very strategic location, friendly staff service, spacious & comfortable rooms
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A***d
10.0
/ 10
Kids friendly, many kids activity as well, all staff is polite and good services. Best choice for family and for staycation.
Noor A. G.
10.0
/ 10
Cozy room, The soft mattress makes sleeping more comfortable, the breakfast has a lot of variety and I really like the pastry. The GM is a very humble person
rizki n. d. s.
9.1
/ 10
We stayed at the deluxe room and the room was great, all clean and tidy. And although we stayed during pandemic but the arrangement for breakfast is well thought.
Cipta W. H.
9.7
/ 10
I had a wonderful stay here, the room was really comfortable and the atmosphere was also relaxing, the staff are friendly and the location also really strategic just besides the toll road. easy access and easy to find food too.
In the Area
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Jl. Lingkar Timur BSD No 9, Rawa Mekar Jaya Serpong, Tangerang Selatan, 15310, Serpong, Tangerang Selatan, Banten, Indonesia, 15310

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Swiss-Belhotel Serpong is a good choice when you are visiting Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Swiss-Belhotel Serpong

Jl. Lingkar Timur BSD No 9, Rawa Mekar Jaya Serpong, Tangerang Selatan, 15310, Serpong, Tangerang Selatan, Banten, Indonesia, 15310
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Lobby Swiss-Belhotel Serpong
Lobby 2 Swiss-Belhotel Serpong

Discover More About Swiss-Belhotel Serpong

Swiss-Belhotel Serpong Rates per Night

Swiss-Belhotel Serpong room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Swiss-Belhotel Serpong hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Swiss-Belhotel Serpong Location & Address

Swiss-Belhotel Serpong is located at Jl. Lingkar Timur BSD No 9, Rawa Mekar Jaya Serpong, Tengerang Selatan, 15310, Serpong, Tangerang Selatan, Banten, Indonesia, 15310, Komplek CBD, Jl. Raya Serpong No.Kav. 6, RT.003/RW.001, Serpong, South Tangerang City, Banten 15310, Indonesia. It's situated in the Serpong area of Tangerang Selatan, known for its shopping malls and business districts. The hotel is approximately 7 km from the city center.

How to go to Swiss-Belhotel Serpong from Airport

Getting from Soekarno-Hatta International Airport (CGK) to Swiss-Belhotel Serpong is relatively straightforward. Several options are available, depending on your budget and preference for speed and convenience. Here's a breakdown of your choices:

  • Taxi (Most Direct):

    A taxi is the most direct way to get to the hotel. You can find readily available taxis at the airport's arrival terminals. Be sure to use a reputable taxi service like Blue Bird or Express Taxi.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available at Soekarno-Hatta International Airport. This can be a convenient option, especially if you're familiar with using ride hailing apps.
  • Airport Bus (Budget-Friendly):

    DAMRI buses operate from the airport to various locations in Tangerang and Jakarta. You'll need to check the schedule and route to see if there's a bus that stops near Swiss-Belhotel Serpong. From the bus stop, you may need to take a taxi or ride hailing service to the hotel.
  • Private Airport Transfer (Pre-Booked):

    You can pre-book a private airport transfer through Traveloka or other travel platforms. This ensures a hassle-free journey with a driver waiting for you upon arrival.

Tips:

For the most convenient route, consider pre-booking a private airport transfer or using a ride hailing service. This will save you time and ensure a smooth journey to Swiss-Belhotel Serpong.

Swiss-Belhotel Serpong Reviews & Summary

Swiss-Belhotel Serpong is a popular choice for travellers seeking a comfortable and convenient stay in Tangerang Selatan. Hotel reviews consistently highlight the hotel's excellent location, friendly staff, and well-maintained facilities. Guests appreciate the easy access to nearby shopping malls, restaurants, and business districts.

What guests love most about this hotel is its strategic location and the attentive service provided by the staff. The hotel also boasts a range of amenities, including a swimming pool, fitness center, and on-site dining options, making it suitable for both business and leisure travellers. A standout feature is the rooftop pool, offering stunning views of the city skyline.

"Great location, friendly staff, and comfortable rooms. I would definitely stay here again!"

Swiss-Belhotel Serpong Room Types Available

Swiss-Belhotel Serpong offers a variety of room types to cater to different needs and preferences. Whether you're travelling solo, as a couple, or with family, you'll find a room that suits your requirements. Here's a breakdown of the different hotel room types available:

  • Deluxe Room:

    These rooms offer comfortable accommodation with a choice of king or twin beds. Some rooms offer city views. Non-smoking rooms are available.
  • Grand Deluxe Room:

    Slightly larger than the Deluxe Rooms, these rooms offer extra space and comfort. Some rooms feature bathtubs. Non-smoking rooms are available.
  • Executive Suite:

    These suites offer a separate living area and bedroom, providing ample space for relaxation and work. Some suites have bathtubs and bidets. Non-smoking rooms are available.
  • Family Room:

    Designed for families, these rooms offer two connecting rooms or a larger space with multiple beds. Non-smoking rooms are available.

Please note that Swiss-Belhotel Serpong is generally not a pet-friendly hotel. It's always best to confirm directly with the hotel regarding their pet policy, as it may be subject to change.

Hotel Facilities in Swiss-Belhotel Serpong

Swiss-Belhotel Serpong offers a wide range of hotel amenities and facilities to ensure a comfortable and enjoyable stay for all guests. From recreational facilities to business services, the hotel has everything you need for a relaxing and productive trip. Here's a list of the hotel facilities available:

  • Swimming Pool:

    Enjoy a refreshing dip in the hotel's swimming pool. Operating hours are typically from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your stay at the hotel's well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Extra fees apply.
  • Restaurant:

    Enjoy a variety of culinary delights at the hotel's on-site restaurant.
  • Kids' Club:

    Keep the little ones entertained at the hotel's Kids' Club.
  • Business Center:

    Stay connected and productive with the hotel's business center facilities.
  • Meeting Rooms:

    Host your meetings and events at the hotel's well-equipped meeting rooms.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi access throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Swiss-Belhotel Serpong

Swiss-Belhotel Serpong offers several dining options to satisfy your culinary cravings. Whether you're looking for a hearty buffet breakfast, a casual lunch, or a fine dining experience, you'll find it at the hotel's restaurants and cafe. Here's a breakdown of the dining options available:

  • Swiss-Cafe Restaurant:

    This all-day dining restaurant offers a wide selection of international and Indonesian dishes. The buffet breakfast is particularly popular, featuring a variety of hot and cold items. Prices per person for the buffet breakfast are approximately SGD 25. Opening hours are from 6:00 AM to 10:00 PM.
  • The Lounge:

    This cozy lounge is the perfect place to relax and enjoy a cup of coffee or tea, along with a selection of pastries and snacks. Opening hours are from 10:00 AM to 11:00 PM.

A signature dish at Swiss-Cafe Restaurant is their Nasi Goreng Spesial, a flavorful Indonesian fried rice dish with various toppings.

Swiss-Belhotel Serpong Airport pickups and How to Book

Swiss-Belhotel Serpong offers convenient hotel to airport transfer services to ensure a hassle-free arrival and departure for its guests. If you're looking for hotels with airport shuttle services, this is a great option.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. You'll need to provide your flight details, including your arrival time and flight number. The hotel will then arrange for a driver to meet you at the airport and transport you directly to the hotel.

Nearby MRT Station & Bus Stops

While Tangerang Selatan doesn't have an MRT system, there are several bus stops nearby that provide convenient access to various parts of the city and beyond. Knowing the nearby MRT station and bus stops can greatly assist your travel plans.

  • TransJakarta Bus Stop BSD Junction:

    This bus stop is located approximately 1.5 km from Swiss-Belhotel Serpong. It is served by several TransJakarta bus routes, providing access to various parts of Jakarta.
  • TransJakarta Bus Stop Giant BSD:

    Located around 2 km from the hotel, this bus stop also offers access to TransJakarta bus routes.

To use the TransJakarta bus system, you'll need to purchase a JakLingko card, which can be bought at most TransJakarta bus stops. The card can be topped up with credit and used to pay for your fares.

Nearby Attractions for Family / Kid Friendly

Tangerang Selatan and the surrounding areas offer a variety of attractions suitable for families and kids. From theme parks to zoos, there's something for everyone to enjoy. If you're looking for nearby activities, here are a few suggestions:

  • Ocean Park BSD City (3 km):

    A popular water park with various slides, pools, and attractions. Entry price is approximately SGD 15 per person.
  • Scientia Square Park (SQP) (5 km):

    A large park with various recreational facilities, including a playground, skate park, and climbing wall. Entry is free.
  • Dunia Fantasi (Dufan) (30 km):

    A large theme park in Jakarta with various rides, shows, and attractions. Entry price is approximately SGD 35 per person.
  • Ragunan Zoo (35 km):

    A large zoo in Jakarta with a wide variety of animals from around the world. Entry price is approximately SGD 5 per person.
  • KidZania Jakarta (30 km):

    An interactive edutainment center where kids can role-play various professions. Entry price is approximately SGD 25 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Swiss-Belhotel Serpong (Tangerang Selatan)

Tangerang Selatan offers a diverse culinary scene, with plenty of options for dining near Swiss-Belhotel Serpong. Whether you're looking for a cozy cafe, a fine dining restaurant, or some delicious local street food, you'll find it in this vibrant city. Here are some nearby dining options to consider:

Cafes/Restaurants:

  • Starbucks (Various locations):

    A popular coffee chain with multiple locations near the hotel.
  • The Coffee Bean & Tea Leaf (Various locations):

    Another popular coffee chain offering a variety of coffee, tea, and pastries.
  • Pizza Hut (Various locations):

    A well-known pizza chain with several outlets in the area.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, a staple dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    Indonesian salad with peanut sauce dressing.
  • Ketoprak:

    Tofu, vegetables, and rice noodles in peanut sauce.
  • Bakso:

    Indonesian meatball soup.

Shopping places near Swiss-Belhotel Serpong (Tangerang Selatan)

Tangerang Selatan is a shopper's paradise, with a wide variety of shopping malls, department stores, and markets to explore. If you're looking for nearby shopping options, here are a few suggestions:

  • Summarecon Mall Serpong:

    A large shopping mall with a wide variety of shops, restaurants, and entertainment options.
  • AEON Mall BSD City:

    Another popular shopping mall with a Japanese department store and various international brands.
  • Living World Alam Sutera:

    A lifestyle mall with a focus on home furnishings and lifestyle products.

Other Places to Stay Near Swiss-Belhotel Serpong

If Swiss-Belhotel Serpong is fully booked or you're looking for alternative accommodations, there are several other hotels nearby to consider. Here's a breakdown of some of the best options in different star categories:

Luxury/5–6 Star Hotels Nearby:

  • The Ritz-Carlton Jakarta, Mega Kuningan:

    Located in Jakarta, this luxurious hotel offers exceptional service and amenities.
  • Hotel Mulia Senayan, Jakarta:

    Another luxurious option in Jakarta, known for its elegant design and world-class facilities.
  • The Langham, Jakarta:

    A stylish and sophisticated hotel in Jakarta, offering stunning city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Mercure Serpong Alam Sutera:

    A comfortable and convenient hotel located near Alam Sutera.
  • ibis Styles Serpong BSD:

    A stylish and affordable hotel in the BSD City area.
  • Sapphire Sky Hotel BSD City:

    A modern hotel with a rooftop pool and bar.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • POP! Hotel BSD City Tangerang:

    A budget-friendly hotel with basic amenities.
  • Amaris Hotel Serpong Collection:

    A simple and clean hotel in the Serpong area.
  • RedDoorz Plus near Teras Kota BSD:

    An affordable option near Teras Kota shopping mall.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Swiss-Belhotel Serpong offers a comfortable and convenient base for exploring Tangerang Selatan and the surrounding areas. With its strategic location, well-appointed rooms, and range of facilities, it's a great choice for both business and leisure travellers. Hotel availability can vary, especially during peak seasons, so it's always best to book in advance to secure your preferred room type.

Ready to experience the best of Tangerang Selatan? Make your hotel reservations today through Traveloka and enjoy exclusive deals and discounts. With Traveloka, room booking is quick, easy, and secure. Don't miss out on the opportunity to stay at Swiss-Belhotel Serpong and create unforgettable memories. Check out book cheap hotels in Indonesia and cheap hotels nearby for more options.

All facilities in Swiss-Belhotel Serpong

Bar, Cafe and Lounge Swiss-Belhotel Serpong
Bar, Cafe and Lounge
Swimming Pool Swiss-Belhotel Serpong
Swimming Pool
Fitness Center Swiss-Belhotel Serpong
Fitness Center
Functional Hall Swiss-Belhotel Serpong
Functional Hall
Lobby Swiss-Belhotel Serpong
Lobby

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Dining area

General

  • AC
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool

Business Facilities

  • Business facilities
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Outdoor pool
  • Spa

Transportation

  • Secure parking
  • Valet parking

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Swiss-Belhotel Serpong

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Extra Breakfast

Accommodation does not serve free extra breakfast.

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 10:00.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Swiss-Belhotel Serpong
107
Number of floors in Swiss-Belhotel Serpong
10
Another facilities in Swiss-Belhotel Serpong
Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked question in Swiss-Belhotel Serpong

What are available facilities at Swiss-Belhotel Serpong?
There are top facilites at Swiss-Belhotel Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Swiss-Belhotel Serpong?
The standard check-in time at Swiss-Belhotel Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Swiss-Belhotel Serpong provide breakfast?
Yes, Swiss-Belhotel Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Swiss-Belhotel Serpong
Swiss-Belhotel Serpong has a 4.0-star rating.
How many floors does Swiss-Belhotel Serpong have?
Swiss-Belhotel Serpong has 10.
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More Reviews from Other Guests in Swiss-Belhotel Serpong

Overall Ratings & Reviews Swiss-Belhotel Serpong

Traveloka (1,675)
Other sources (20)
8.5
Very Good
From 1,675 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Swiss-Belhotel Serpong
All
Room Space (31)
Accessibility (30)
Staff Friendliness (30)
Taste (29)
Ambiance (28)
Bathroom (27)
Bedroom (26)
Hotel Area (24)
Distance to City Center (23)
Variety (23)
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Traveler Reviews Swiss-Belhotel Serpong

Number of reviews per page
20
40
Customer reviews
Hani A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
Overall, it was okay, but the only problem was that I had booked a non-smoking room from the start. And when I checked in, I double-checked, and it turned out the bathroom smelled strongly of cigarette smoke. I was so annoyed that I had already opened my things. So I was too lazy to complain and ask for a room change because I would have to pack again.
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Accommodation's Reply
19 Dec 2025
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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S***i
icon-Staycation
Staycation
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8.2
/10
Reviewed 2 week(s) ago
The shower curtain is due for replacement. The walls and wallpaper need repainting and replacing.
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19 Dec 2025
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect stay for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities during this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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S***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel is very clean and comfortable
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Accommodation's Reply
09 Dec 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent stay at Swiss-Belhotel Serpong - BSD. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted to hear that you enjoyed our services and facilities in this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and Best regards from Serpong. Sincerely, Ria Andrini General Manager
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N***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
There are some things that are not okay, such as the button for the upper shower does not work, besides the hot water level is not very good, then the cool box also cannot be used because it is not cold. also the sink is clogged. I stay at 512. Please fix it. overall it is okay for the others.
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Accommodation's Reply
09 Dec 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted that you were satisfied with our services and facilities as we adapt to this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and send you warm greetings from Serpong. Best regards, Ria Andrini General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Access from (and especially to) the basement parking was a bit tricky, but aside from that my stay went smoothly. I arrived late for check-in and the process was hassle-free and very straightforward. The room was great as usual: clean, comfortable, and well-maintained. The bathroom was spotless, with zero water spots on the shower head and polished fixtures. However, I do feel that the rooms are not soundproofed (don't ask me how I know). Everything about the stay itself was as expected, consistent with my previous experiences. What did surprise me, however, was the breakfast buffet. Swiss-Belhotel has always been my go-to budget option across Indonesia because of their usually reliable and enjoyable breakfast, and I often recommend their in-house restaurants even for late-night meals, because the quality was consistently good. This time, though, the breakfast fell below the standard I associate with Swiss-Bel. The chicken was dry on the outside yet undercooked inside, battered fish was either stiff or chewy, and the salad carrots were cut too thick and hard. These alone I would normally overlook, but one serious issue was that the cooked vegetables on the buffet line had already gone bad — the noticeable acidic-bitter taste within the serving period suggests something went wrong. Temperature might have played a role since several dishes were rather cold. It’s also possible they were prepared too far in advance, or there may have been cross-contamination from serving utensils. There are many contributing factors, but the result was clearly below expectations. This isn’t meant as a complaint, but more of a reminder that issues like these can happen over time and may be worth revisiting. I believe this particular area needs attention, as it doesn’t reflect the usual Swiss-Belhotel standards I’ve experienced here, or even in both of Surabaya, Bandung, and other cities. Overall, the stay was pleasant, but I hope the breakfast quality can return.
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Accommodation's Reply
21 Nov 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted that you were satisfied with our services and facilities as we adapt to this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and send you warm greetings from Serpong. Best regards, Ria Andrini General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Rough towel, it's time to replace it with a new one.
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Accommodation's Reply
09 Dec 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted that you were satisfied with our services and facilities as we adapt to this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and send you warm greetings from Serpong. Best regards, Ria Andrini General Manager
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J***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The place is really nice, next time I will stay here again
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted that you were satisfied with our services and facilities as we adapt to this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong - BSD. We look forward to welcoming you back again and send you warm greetings from Serpong. Best regards, Ria Andrini General Manager
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C***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Overall, it's okay, but the bathroom is a little lacking, as the shower is a bit difficult to switch modes, and the bidet in the toilet is too slow to operate. Maybe I'm just unlucky.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted that you were satisfied with our services and facilities as we adapt to this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and send you warm greetings from Serpong. Best regards, Ria Andrini General Manager
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A***H
icon-Business
Business
icon-origin-TRAVELOKA
7.0
/10
Reviewed 9 week(s) ago
Hopefully cleanliness will improve, and food hygiene in particular
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1 people find it helpful
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent stay at Swiss-Belhotel Serpong - BSD. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted to hear that you enjoyed our services and facilities in this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and Best regards from Serpong. Sincerely, Ria Andrini General Manager
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A***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Strategic and easy to reach hotel
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23 Oct 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted that you were satisfied with our services and facilities as we adapt to this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and send you warm greetings from Serpong. Best regards, Ria Andrini General Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Great, fun, easy access
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Warmest regards from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are very pleased to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are very pleased to know that you were satisfied with our services and facilities in this new normal lifestyle. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and Best regards from Serpong. Best regards, Ria Andrini, General Manager
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Spacious, comfortable rooms, close to the mall, clean, friendly staff.
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Accommodation's Reply
06 Oct 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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Junanda
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The receptionist was cool and very helpful, the hotel was really cool... Everything was great and the impression was good and satisfying.
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Accommodation's Reply
06 Oct 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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Henny B. H.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Easy access, on the edge of the toll road, so it's easy to go anywhere.
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06 Oct 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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R***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
There are lots of patches on the pool floor that can hurt if you step on them, the position of the rope barrier is not right so it's a bit difficult to get down into the pool; I made a mistake booking the Belcourt instead of the hotel because when I searched on the app, the first thing that came up was the Belcourt and the location is actually in the same room, just a different lobby; they had breakfast and the food was delicious.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
The rooms are clean and spacious, the staff is friendly, and the check-in/out process is easy. There's ample parking.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The hotel is clean and the food is quite varied. A suggestion is that the swimming pool is open until the afternoon.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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A***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
Overall it's good, only the bath towel needs to be replaced, it's yellow and the edges are torn and hairy.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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Adeayu H.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
This is our second time staying here for a few days with the kids and we were very satisfied. The staff were very helpful.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
It's okay. It's clean too.
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16 Sep 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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Overall Ratings & Reviews Swiss-Belhotel Serpong

Traveloka (1,675)
Other sources (20)
8.5
Very Good
From 1,675 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Swiss-Belhotel Serpong
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Room Space (31)
Accessibility (30)
Staff Friendliness (30)
Taste (29)
Ambiance (28)
Bathroom (27)
Bedroom (26)
Hotel Area (24)
Distance to City Center (23)
Variety (23)
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Traveler Reviews Swiss-Belhotel Serpong

Number of reviews per page
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40
Customer reviews
Hani A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
Overall, it was okay, but the only problem was that I had booked a non-smoking room from the start. And when I checked in, I double-checked, and it turned out the bathroom smelled strongly of cigarette smoke. I was so annoyed that I had already opened my things. So I was too lazy to complain and ask for a room change because I would have to pack again.
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Accommodation's Reply
19 Dec 2025
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
The shower curtain is due for replacement. The walls and wallpaper need repainting and replacing.
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Accommodation's Reply
19 Dec 2025
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect stay for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities during this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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S***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel is very clean and comfortable
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Accommodation's Reply
09 Dec 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent stay at Swiss-Belhotel Serpong - BSD. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted to hear that you enjoyed our services and facilities in this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and Best regards from Serpong. Sincerely, Ria Andrini General Manager
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N***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
There are some things that are not okay, such as the button for the upper shower does not work, besides the hot water level is not very good, then the cool box also cannot be used because it is not cold. also the sink is clogged. I stay at 512. Please fix it. overall it is okay for the others.
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Accommodation's Reply
09 Dec 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted that you were satisfied with our services and facilities as we adapt to this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and send you warm greetings from Serpong. Best regards, Ria Andrini General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Access from (and especially to) the basement parking was a bit tricky, but aside from that my stay went smoothly. I arrived late for check-in and the process was hassle-free and very straightforward. The room was great as usual: clean, comfortable, and well-maintained. The bathroom was spotless, with zero water spots on the shower head and polished fixtures. However, I do feel that the rooms are not soundproofed (don't ask me how I know). Everything about the stay itself was as expected, consistent with my previous experiences. What did surprise me, however, was the breakfast buffet. Swiss-Belhotel has always been my go-to budget option across Indonesia because of their usually reliable and enjoyable breakfast, and I often recommend their in-house restaurants even for late-night meals, because the quality was consistently good. This time, though, the breakfast fell below the standard I associate with Swiss-Bel. The chicken was dry on the outside yet undercooked inside, battered fish was either stiff or chewy, and the salad carrots were cut too thick and hard. These alone I would normally overlook, but one serious issue was that the cooked vegetables on the buffet line had already gone bad — the noticeable acidic-bitter taste within the serving period suggests something went wrong. Temperature might have played a role since several dishes were rather cold. It’s also possible they were prepared too far in advance, or there may have been cross-contamination from serving utensils. There are many contributing factors, but the result was clearly below expectations. This isn’t meant as a complaint, but more of a reminder that issues like these can happen over time and may be worth revisiting. I believe this particular area needs attention, as it doesn’t reflect the usual Swiss-Belhotel standards I’ve experienced here, or even in both of Surabaya, Bandung, and other cities. Overall, the stay was pleasant, but I hope the breakfast quality can return.
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Accommodation's Reply
21 Nov 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted that you were satisfied with our services and facilities as we adapt to this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and send you warm greetings from Serpong. Best regards, Ria Andrini General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Rough towel, it's time to replace it with a new one.
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Accommodation's Reply
09 Dec 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted that you were satisfied with our services and facilities as we adapt to this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and send you warm greetings from Serpong. Best regards, Ria Andrini General Manager
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J***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The place is really nice, next time I will stay here again
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted that you were satisfied with our services and facilities as we adapt to this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong - BSD. We look forward to welcoming you back again and send you warm greetings from Serpong. Best regards, Ria Andrini General Manager
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C***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Overall, it's okay, but the bathroom is a little lacking, as the shower is a bit difficult to switch modes, and the bidet in the toilet is too slow to operate. Maybe I'm just unlucky.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted that you were satisfied with our services and facilities as we adapt to this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and send you warm greetings from Serpong. Best regards, Ria Andrini General Manager
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A***H
icon-Business
Business
icon-origin-TRAVELOKA
7.0
/10
Reviewed 9 week(s) ago
Hopefully cleanliness will improve, and food hygiene in particular
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent stay at Swiss-Belhotel Serpong - BSD. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted to hear that you enjoyed our services and facilities in this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and Best regards from Serpong. Sincerely, Ria Andrini General Manager
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A***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Strategic and easy to reach hotel
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted that you were satisfied with our services and facilities as we adapt to this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and send you warm greetings from Serpong. Best regards, Ria Andrini General Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Great, fun, easy access
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Warmest regards from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are very pleased to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are very pleased to know that you were satisfied with our services and facilities in this new normal lifestyle. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and Best regards from Serpong. Best regards, Ria Andrini, General Manager
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Spacious, comfortable rooms, close to the mall, clean, friendly staff.
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Accommodation's Reply
06 Oct 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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Junanda
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The receptionist was cool and very helpful, the hotel was really cool... Everything was great and the impression was good and satisfying.
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Accommodation's Reply
06 Oct 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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Henny B. H.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Easy access, on the edge of the toll road, so it's easy to go anywhere.
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06 Oct 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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R***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
There are lots of patches on the pool floor that can hurt if you step on them, the position of the rope barrier is not right so it's a bit difficult to get down into the pool; I made a mistake booking the Belcourt instead of the hotel because when I searched on the app, the first thing that came up was the Belcourt and the location is actually in the same room, just a different lobby; they had breakfast and the food was delicious.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
The rooms are clean and spacious, the staff is friendly, and the check-in/out process is easy. There's ample parking.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The hotel is clean and the food is quite varied. A suggestion is that the swimming pool is open until the afternoon.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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A***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
Overall it's good, only the bath towel needs to be replaced, it's yellow and the edges are torn and hairy.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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Adeayu H.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
This is our second time staying here for a few days with the kids and we were very satisfied. The staff were very helpful.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
It's okay. It's clean too.
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Accommodation's Reply
16 Sep 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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