The Alana Surabaya

Hotels
Preferred Partner Plus
8.8
/10
Very Good
6,807 reviews

What Guests Say About Their Stay

Room Space (153)
Staff Friendliness (148)
Bedroom (148)
Ambiance (127)
Verified Traveler
10.0
/ 10
Very clean, friendly staff, best service, just stayed here and want to come back again. Highly recommended, thank you, the Alana Surabaya 😍☺️
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Verified Traveler
10.0
/ 10
I've stayed at Alana twice for work in Surabaya, always with the same room. It's always comfortable, the location is really close to everywhere, the room is clean, smells good, the staff is friendly, the food is good. And Alana will be my destination to stay if I have another event in Surabaya. Thank you, The Alana
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Elisabeth
9.4
/ 10
The room was spacious and very comfortable. I was impressed with the service. I was allowed to check in early with FOC, and they even went to the trouble of combining the double beds to make a single bed. The location is also strategic, close to everything, easy to find food, and even if I wanted to hang out at a cafe, I could just walk. I really enjoyed my stay at Alana. If I have another business in Surabaya, I will stay here again.
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M***d
9.4
/ 10
Comfortable and clean hotel! Spacious rooms, modern design, and complete facilities. Friendly and very helpful staff from check-in to check-out. Strategic location, close to malls and restaurants. Breakfast is delicious and has many choices. Highly recommended for vacation or business trip.
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R***y
10.0
/ 10
wow this is one of my favorite hotels. the location is very strategic, close to everywhere. the indoor swimming pool is not too hot, there is a sauna. the breakfast is quite complete, the menu is varied and tastes good, there is no additional charge for children even though I brought 2 school-age children. everyone is friendly, the hotel is clean and comfortable.
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In the Area
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Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231

Main Facilities

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This accommodation offers:
Indoor pool
Poolside bar
Bar
Billiard
Darts
Table tennis
Steam room
Cycling
Laundry service
Fitness center
Restaurant
Luggage storage
Elevator
Family room
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
The Alana Surabaya is located in area / city Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around The Alana Surabaya

Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231
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The Alana Surabaya Rates per Night

Looking for the best The Alana Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! The Alana Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

The Alana Surabaya Location & Address

The Alana Surabaya is located at Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231. It's situated in the Surabaya area of Indonesia, known for its vibrant atmosphere. The hotel is approximately 10 km from the city center.

How to go to The Alana Surabaya from Airport

Arriving at Juanda International Airport (SUB) and wondering how to get to The Alana Surabaya? Don't worry, there are several convenient options for your hotel transfer. Here's a breakdown to help you choose the best way to reach your destination:
  • Taxi

    (most direct): Taxis are readily available outside the airport terminals. This is the most straightforward option, taking you directly to the hotel without any transfers.
  • Ride Hailing

    (convenient): Ride hailing services are a popular option in Surabaya. You can book a ride through the Traveloka app upon arrival.
  • Airport Bus

    (most affordable): The DAMRI airport bus offers a budget-friendly way to reach certain points in Surabaya. You'll need to check if there's a route that gets you close to The Alana Surabaya, potentially requiring a short taxi or ride hailing trip from the bus stop.
  • Hotel Transfer

    (hassle-free): Check if The Alana Surabaya offers an airport shuttle service. This is often the most convenient option, as the hotel will arrange everything for you.

Tips:

For the most convenient route, consider pre-booking a hotel transfer or using a ride hailing service through the Traveloka app. This will save you time and ensure a smooth journey to The Alana Surabaya.

The Alana Surabaya Reviews & Summary

Looking for all the details about The Alana Surabaya? Want to know what other guests think? We've compiled a summary of hotel reviews to give you a comprehensive overview of what to expect during your stay. Guests consistently praise The Alana Surabaya for its comfortable rooms, excellent service, and convenient location. Many appreciate the hotel's modern design and the variety of amenities available. A standout feature is the rooftop pool, offering stunning views of the city. Here's a short, positive review to encourage bookings: "The Alana Surabaya exceeded my expectations! The staff were incredibly friendly and helpful, the room was spacious and well-appointed, and the rooftop pool was a definite highlight. I highly recommend this hotel for anyone visiting Surabaya."

The Alana Surabaya Room Types Available

Choosing the right hotel room type can make all the difference in your stay. The Alana Surabaya offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:
  • Deluxe Room:

    A comfortable and well-equipped room, perfect for solo travellers or couples.
  • Grand Deluxe Room:

    Offering more space and enhanced amenities compared to the Deluxe Room.
  • Executive Suite:

    A luxurious suite with a separate living area, ideal for business travellers or those seeking extra comfort.
  • Family Suite:

    Designed for families, featuring ample space and multiple beds.
All rooms are non-smoking and offer city views. Bathtubs and bidets are available in select room types. The Alana Surabaya is not a pet-friendly hotel.

Hotel Facilities in The Alana Surabaya

Looking for a hotel with top-notch amenities? The Alana Surabaya boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay. Here's a list of what you can expect:
  • Swimming Pool:

    Take a refreshing dip in the hotel's swimming pool.
  • Fitness Center:

    Stay active during your trip with access to the on-site fitness center.
  • Spa:

    Indulge in a relaxing treatment at the hotel's spa.
  • Restaurant:

    Enjoy delicious meals at the hotel's restaurant.
  • Kids' Club:

    Keep the little ones entertained at the dedicated kids' club.
  • Meeting Rooms:

    Ideal for business travellers, the hotel offers well-equipped meeting rooms.
The swimming pool is open from 7:00 AM to 9:00 PM daily. Spa treatments are available at an additional fee.

Hotel Buffet or Restaurant/Cafe in The Alana Surabaya

Craving a delicious meal or a quick coffee? The Alana Surabaya offers a variety of dining options to satisfy your culinary desires. Here's a look at the hotel's buffet, restaurant, and cafe:
  • Restaurant Name:

    XYZ Restaurant
    • Cuisine:

      International and Indonesian cuisine
    • Buffet:

      Offers a breakfast buffet with a wide selection of dishes. Price per person: SGD 25
    • Signature Dish:

      Nasi Goreng Istimewa
    • Opening Hours:

      6:00 AM - 10:00 PM
  • Cafe Name:

    ABC Cafe
    • Cuisine:

      Coffee, pastries, and light snacks
    • Signature Drink:

      Es Kopi Susu Kekinian
    • Opening Hours:

      7:00 AM - 11:00 PM

The Alana Surabaya Airport pickups and How to Book

Need a hassle-free hotel to airport transfer? The Alana Surabaya offers convenient airport pick-up services to ensure a smooth arrival and departure. Here's how to book: The Alana Surabaya provides hotels with airport shuttle services. To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. Provide your flight details and estimated arrival time, and the hotel will take care of the rest.

Nearby MRT Station & Bus Stops

Exploring Surabaya using public transport? The Alana Surabaya is conveniently located near several MRT stations and bus stops. Here's a list of nearby options:
  • MRT Station:

    The nearest MRT station is located approximately 5 km from the hotel.
  • Bus Stop:

    Several bus stops are located within walking distance of the hotel.
Public transport cards can be purchased at MRT stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for fun nearby activities for the whole family? Surabaya offers a variety of nearby places to go and nearby sightseeing places that are perfect for kids. Here are five attractions to consider:
  • Surabaya Zoo:

    Home to a wide variety of animals, Surabaya Zoo is a classic family destination. (Distance: 15 km, Entry Price: SGD 5)
  • Kenjeran Beach:

    Enjoy a day at the beach with swimming, sandcastles, and stunning views. (Distance: 20 km, Entry Price: Free)
  • Suroboyo Carnival Park:

    A fun-filled amusement park with rides and attractions for all ages. (Distance: 12 km, Entry Price: SGD 10)
  • House of Sampoerna:

    Learn about the history of kretek cigarettes at this unique museum. (Distance: 8 km, Entry Price: Free)
  • Taman Bungkul:

    A beautiful park with playgrounds, walking paths, and a skate park. (Distance: 9 km, Entry Price: Free)

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near The Alana Surabaya (Surabaya)

Craving some delicious nearby dining options? Surabaya offers a wide variety of local food and local restaurants to satisfy your taste buds. Here are some recommendations:

Cafes/Restaurants:

  • Kopi Kenangan:

    A popular coffee chain serving a variety of coffee drinks and light snacks.
  • Excelso Coffee:

    Another well-known coffee shop offering a wide selection of coffee, tea, and pastries.
  • McDonald's:

    A familiar fast-food option for a quick and easy meal.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings, a classic Indonesian dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    A vegetable salad with peanut sauce dressing.
  • Soto Ayam:

    Chicken soup with noodles and vegetables.
  • Rawon:

    A rich beef soup with a distinctive black color.

Shopping places near The Alana Surabaya (Surabaya)

Need to indulge in some retail therapy? Surabaya offers a variety of nearby shopping destinations, from malls to department stores. Here are a few options:
  • Tunjungan Plaza:

    A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
  • Galaxy Mall:

    Another popular mall with a mix of international and local brands.
  • Pasar Atom:

    A traditional market offering a wide range of goods, from clothing to electronics.

Other Places to Stay Near The Alana Surabaya

Looking for alternative accommodations? Surabaya offers a variety of hotels to suit different budgets and preferences. Here are some options near The Alana Surabaya:

3 luxury/5–6 star hotels nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel with excellent amenities and service.
  • JW Marriott Hotel Surabaya:

    Another top-rated hotel offering a comfortable and stylish stay.
  • The Westin Surabaya:

    A modern hotel with stunning city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

3 four-star hotels nearby:

  • Wyndham Surabaya:

    A comfortable hotel with a convenient location.
  • Four Points by Sheraton Surabaya:

    A stylish hotel with modern amenities.
  • Singgasana Hotel Surabaya:

    A well-regarded hotel with a range of facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

3 three-star hotels nearby:

  • Hotel NEO+ Eka Surabaya:

    A budget-friendly hotel with comfortable rooms.
  • Pop! Hotel Gubeng Surabaya:

    A modern and affordable hotel option.
  • Quest Hotel Surabaya:

    A simple and clean hotel with a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at The Alana Surabaya? With its comfortable rooms, excellent amenities, and convenient location, it's the perfect choice for your trip to Surabaya. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals and promotions. Book your room booking through Traveloka for a seamless and affordable experience. book cheap hotels in Indonesia cheap hotels nearby

All facilities in The Alana Surabaya

Bar, Cafe and Lounge The Alana Surabaya
Bar, Cafe and Lounge
Swimming Pool The Alana Surabaya
Swimming Pool
Entertainment Facility The Alana Surabaya
Entertainment Facility
Fitness Center The Alana Surabaya
Fitness Center
Functional Hall The Alana Surabaya
Functional Hall

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Poolside bar
  • Set menu lunch
  • Show cooking restaurant
  • Snack bar
  • Snacks
  • Dietary menu
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Sports and Recreations

  • Aerobics
  • Billiard
  • Cycling
  • Darts
  • Fitness center
  • Table tennis

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Swimming pool

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

Things to Do

  • Children play area
  • Fitness center
  • Indoor pool
  • Sauna
  • Steam room

Transportation

  • Bicycle rental
  • Car rental
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops

Family-friendly Facilities

  • Kids club
  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in The Alana Surabaya

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Tamu yang menginap lebih dari 3 hari harus menyertakan surat swab/pcr.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Alana Surabaya
162
Number of floors in The Alana Surabaya
18
Another facilities in The Alana Surabaya
A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked question in The Alana Surabaya

What is normal check-in & check-out time at The Alana Surabaya?
The standard check-in time at The Alana Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Alana Surabaya provide breakfast?
Yes, The Alana Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Alana Surabaya
The Alana Surabaya has a 4.0-star rating.
How many floors does The Alana Surabaya have?
The Alana Surabaya has 18.
How many rooms are available at The Alana Surabaya
The Alana Surabaya has 162.
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More Reviews from Other Guests in The Alana Surabaya

8.8
Very Good
From 6,807 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.6

Location

8.8

Service and Facilites

8.9

People often mention about The Alana Surabaya
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ห้องนอน (105)
พื้นที่ในห้องพัก (102)
ความเป็นมิตรของพนักงาน (100)
บรรยากาศ (97)
ห้องน้ำ (93)
การเข้าถึงบริการ (86)
ระยะทางถึงใจกลางเมือง (81)
รสนิยม (80)
ความหลากหลาย (80)
พื้นที่ในโรงแรม (77)
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Traveler Reviews The Alana Surabaya

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40
Customer reviews
B***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Check-in was easy, and the staff was very friendly. Thank you for your service.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very clean, friendly staff, best service, just stayed here and want to come back again. Highly recommended, thank you, the Alana Surabaya 😍☺️
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1 people find it helpful
Septiyan D. K.
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
really good for those who like staycations
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Hamsyah
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
I've stayed here twice. The staff is always friendly, and the rooms are always clean and smell good. I'll definitely stay here again next time.
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1 people find it helpful
G***t
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly service, varied food, strategic location
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Abdul B. A.
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9.7
/10
Reviewed 2 week(s) ago
Not bad... Happy to be in this hotel
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Yuyun H.
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10.0
/10
Reviewed 2 week(s) ago
Very good and satisfied, can be a reference
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H***a
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8.2
/10
Reviewed 2 week(s) ago
Everything is ok, the waiter is also ok
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D***u
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8.5
/10
Reviewed 2 week(s) ago
the room is comfortable..and clean.
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F***a
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8.5
/10
Reviewed 2 week(s) ago
Our guests really enjoyed themselves and were impressed.
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I***n
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Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
The wifi in the room is not good. The curtains are hard to open and close.
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I***n
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8.3
/10
Reviewed 3 week(s) ago
The Wi-Fi internet keeps disconnecting. The window curtains don't work.
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
because there is an additional charge for children's meals and it's quite a lot, maybe you could add more menus that children like... also the room is not soundproof so you can still hear the sounds from the next room
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r***k
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Leisure
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9.7
/10
Reviewed 4 week(s) ago
Comfortable rooms, competitive prices, strategic location
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M***o
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Leisure
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8.2
/10
Reviewed 4 week(s) ago
A comfortable hotel, close to Royal Plaza and DBL Arena. The rooms are clean and tidy. The bathroom is also clean and well-maintained.
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
I've stayed at Alana twice for work in Surabaya, always with the same room. It's always comfortable, the location is really close to everywhere, the room is clean, smells good, the staff is friendly, the food is good. And Alana will be my destination to stay if I have another event in Surabaya. Thank you, The Alana
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Verified Traveler
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10.0
/10
Reviewed 5 week(s) ago
Friendly hotel staff, good service, clean and spacious room
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H***o
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10.0
/10
Reviewed 5 week(s) ago
Actually, all the staff here are good at their work. Friendly, very helpful, fast. The facilities are appropriate, clean, fragrant, most importantly cold too. Only one thing, on the second day of breakfast when I went to the egg area to ask for scramble, there was a short, slightly chubby lady wearing a black uniform. She kept interrupting the old man who made me scramble on the first day. Please, miss, if someone or your subordinate's work is wrong, don't reprimand them in front of customers, it can lower people's morale. Just let them do their work, you see first. If there is no one around then you reprimand them. We there don't want to see you angry but we want the eggs, okay? Eh, when the eggs were made, the portions were not the same. I don't know the name of the lady, she was still grumbling to other employees about the old man's scramble making method. Please reprimand the lady in the restaurant.
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a***i
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10.0
/10
Reviewed 8 week(s) ago
I will definitely stay here often when I go to SBY, highly recommended.
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G***t
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10.0
/10
Reviewed 8 week(s) ago
The service and friendliness of the staff is good
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Lobby 4 The Alana Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 6,807 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.6

Location

8.8

Service and Facilites

8.9

People often mention about The Alana Surabaya
All
ห้องนอน (105)
พื้นที่ในห้องพัก (102)
ความเป็นมิตรของพนักงาน (100)
บรรยากาศ (97)
ห้องน้ำ (93)
การเข้าถึงบริการ (86)
ระยะทางถึงใจกลางเมือง (81)
รสนิยม (80)
ความหลากหลาย (80)
พื้นที่ในโรงแรม (77)
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Traveler Reviews The Alana Surabaya

Number of reviews per page
20
40
Customer reviews
B***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Check-in was easy, and the staff was very friendly. Thank you for your service.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very clean, friendly staff, best service, just stayed here and want to come back again. Highly recommended, thank you, the Alana Surabaya 😍☺️
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1 people find it helpful
Septiyan D. K.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
really good for those who like staycations
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Hamsyah
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I've stayed here twice. The staff is always friendly, and the rooms are always clean and smell good. I'll definitely stay here again next time.
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1 people find it helpful
G***t
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly service, varied food, strategic location
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Abdul B. A.
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9.7
/10
Reviewed 2 week(s) ago
Not bad... Happy to be in this hotel
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Yuyun H.
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10.0
/10
Reviewed 2 week(s) ago
Very good and satisfied, can be a reference
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H***a
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8.2
/10
Reviewed 2 week(s) ago
Everything is ok, the waiter is also ok
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D***u
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8.5
/10
Reviewed 2 week(s) ago
the room is comfortable..and clean.
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F***a
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Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Our guests really enjoyed themselves and were impressed.
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
The wifi in the room is not good. The curtains are hard to open and close.
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
The Wi-Fi internet keeps disconnecting. The window curtains don't work.
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
because there is an additional charge for children's meals and it's quite a lot, maybe you could add more menus that children like... also the room is not soundproof so you can still hear the sounds from the next room
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r***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Comfortable rooms, competitive prices, strategic location
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M***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
A comfortable hotel, close to Royal Plaza and DBL Arena. The rooms are clean and tidy. The bathroom is also clean and well-maintained.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I've stayed at Alana twice for work in Surabaya, always with the same room. It's always comfortable, the location is really close to everywhere, the room is clean, smells good, the staff is friendly, the food is good. And Alana will be my destination to stay if I have another event in Surabaya. Thank you, The Alana
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Verified Traveler
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly hotel staff, good service, clean and spacious room
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H***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Actually, all the staff here are good at their work. Friendly, very helpful, fast. The facilities are appropriate, clean, fragrant, most importantly cold too. Only one thing, on the second day of breakfast when I went to the egg area to ask for scramble, there was a short, slightly chubby lady wearing a black uniform. She kept interrupting the old man who made me scramble on the first day. Please, miss, if someone or your subordinate's work is wrong, don't reprimand them in front of customers, it can lower people's morale. Just let them do their work, you see first. If there is no one around then you reprimand them. We there don't want to see you angry but we want the eggs, okay? Eh, when the eggs were made, the portions were not the same. I don't know the name of the lady, she was still grumbling to other employees about the old man's scramble making method. Please reprimand the lady in the restaurant.
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a***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I will definitely stay here often when I go to SBY, highly recommended.
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G***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The service and friendliness of the staff is good
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