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The Alana Surabaya

Name: The Alana Surabaya
Address: Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231, Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Jawa Timur, 60231, Indonesia
Rating: 8.8

Hotels

8.7

/10

Very Good

6,680 reviews

What Guests Say About Their Stay

Room Space (113)

Bedroom (104)

Staff Friendliness (103)

Ambiance (89)

Helga

9.1

/ 10

The price is affordable. Room is clean, near to highway. Staff are friendly. Love to stay here again.

Karina P.

9.7

/ 10

It was a very pleasing experience staying at The Alana Surabaya. The rooms are very wonderful and the foods are great. The team are very helpful.

Ega Y.

10.0

/ 10

It was my second time staying in the Alana Surabaya. First one was for business trip, second was for family vacation. It didn’t failed me in both purposes. Spacious room, comfy bed, clean, various and delicious food also strategic location.

Dina A.

10.0

/ 10

We had wonderful experience while staying at The Alana Hotel Surabaya. We spent 3 nights and we enjoyed every moments of it. Their staffs were amazing and so friendly. Surely they provided very good and complete meals for breakfast (I love the Bakso and Bubur Sum2! So Yummy! Thanks Alana for making our stay so enjoyable. Surely will stay here or at other Alana hotel's chain. The Mosa, 2019

RIDWAN S.

10.0

/ 10

The room was spacious, bathroom was super clean with a bathtub, free minibar and welcome fruit. Breakfast was great, various of traditional food and pastry. service was great, very friendly staff. Would love to stay there again.

In the Area

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Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

The Alana Surabaya is located in area / city Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in The Alana Surabaya

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Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231

Discover More About The Alana Surabaya

Location

The Alana Surabaya is located in area / city Wonokromo.

About The Alana Surabaya

Whether you are planning an event or other special occasions, The Alana Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Alana Surabaya.

The Alana Surabaya is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

From business event to corporate gathering, The Alana Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Alana Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at The Alana Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Alana Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Alana Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Alana Surabaya.

All facilities in The Alana Surabaya

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Bar
Breakfast
Buffet breakfast
Cafe
Poolside bar
Set menu lunch
Show cooking restaurant
Snack bar
Snacks
Dietary menu
Vegetarian meal

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Sports and Recreations

Aerobics
Billiard
Cycling
Darts
Fitness center
Table tennis

General

AC
Ballroom
Banquet
Family room
Swimming pool

Business Facilities

Business center
Computer station
Meeting facilities
Photocopier
Projector

Things to Do

Children play area
Fitness center
Indoor pool
Sauna
Steam room

Transportation

Bicycle rental
Car rental
Valet parking

Nearby Facilities

ATM/Banking
Laundry
Shops

Family-friendly Facilities

Kids club
Children pool

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

Accommodation Policy & General Information in The Alana Surabaya

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

Tamu yang menginap lebih dari 3 hari harus menyertakan surat swab/pcr.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - Before 12:00
Breakfast Availability	Yes, some room provide breakfast
Available rooms at The Alana Surabaya	162
Number of floors in The Alana Surabaya	18
Another facilities in The Alana Surabaya	A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked question in The Alana Surabaya

What are available facilities at The Alana Surabaya?

There are top facilites at The Alana Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Alana Surabaya?

The standard check-in time at The Alana Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Alana Surabaya provide breakfast?

Yes, The Alana Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Alana Surabaya

Overall Ratings & Reviews The Alana Surabaya

Traveloka (6,680)

8.7

Very Good

From 6,680 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

8.9

Meal

8.6

Location

8.8

Service and Facilites

8.9

People often mention about The Alana Surabaya

All

Room Space (78)

Bedroom (78)

Staff Friendliness (72)

Ambiance (69)

Bathroom (67)

Accessibility (61)

Distance to City Center (59)

Taste (58)

Variety (57)

Hotel Area (56)

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Traveler Reviews The Alana Surabaya

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Customer reviews

Gabriella V.

9.4

/10

Reviewed 1 week(s) ago

Proficiat for the hotel staff (s), truly helpful and genuine. I do enjoy the time during staycation with my friends. Keep the good hard work!

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malfi s.

Business

8.8

/10

Reviewed 1 week(s) ago

Overall good, needs improvement in cleanliness because I found several times cockroaches. Either because the building is old, or something else.

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P***i

8.4

/10

Reviewed 2 week(s) ago

Overall good, just a shame the TV is bad, not clear and still old school. Suggestion to replace android TV.

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Accommodation's Reply

22 May 2025

Dear P***I Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service and facilities. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya

M***d

Staycation

9.4

/10

Reviewed 3 week(s) ago

Comfortable and clean hotel! Spacious rooms, modern design, and complete facilities. Friendly and very helpful staff from check-in to check-out. Strategic location, close to malls and restaurants. Breakfast is delicious and has many choices. Highly recommended for vacation or business trip.

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Accommodation's Reply

22 May 2025

Dear M***d, Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya

R***n

Business

10.0

/10

Reviewed 3 week(s) ago

As usual, Alana never disappoints.

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Accommodation's Reply

22 May 2025

Dear R***n, Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya

F***a

10.0

/10

Reviewed 3 week(s) ago

Good experience staying at Alana Hotel Surabaya

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Accommodation's Reply

22 May 2025

Dear F***a, Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya

R***R

8.5

/10

Reviewed 4 week(s) ago

The breakfast food is delicious and quite varied. The hotel staff is friendly and the service is fast.

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I***h

Staycation

9.4

/10

Reviewed 4 week(s) ago

The hotel staff is friendly when there is a food order delivery via the Gojek application, received in a friendly manner and informed immediately.

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Accommodation's Reply

22 May 2025

Dear I***h, Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya

R***n

Business

10.0

/10

Reviewed 4 week(s) ago

Have stayed here many times, always good and never disappoints.

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R***n

Business

10.0

/10

Reviewed 4 week(s) ago

The hotel staff is friendly, there are no problems at all.

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1 people find it helpful

L***l

9.7

/10

Reviewed 4 week(s) ago

The staff is friendly, the rooms are quite comfortable, all the facilities work well.

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T***i

Business

10.0

/10

Reviewed 4 week(s) ago

Because I only have one key card, every time I want to go to the room, the staff will help me in a friendly manner.

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F***r

Business

9.1

/10

Reviewed 4 week(s) ago

It's really great, I came by Astrea motorbike and the staff welcomed me and my family warmly and with friendly smiles.

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G***t

8.4

/10

Reviewed 5 week(s) ago

The bathroom curtain was broken, and the drain for the bathtub was broken so the water couldn't be drained. The technician came and gave a temporary solution, but after only one use it broke again.

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N***a

Staycation

10.0

/10

Reviewed 5 week(s) ago

Clean room and breakfast delicious.

1 people find it helpful

f***s

10.0

/10

Reviewed 5 week(s) ago

Complete facilities, delicious food.

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f***s

Business

10.0

/10

Reviewed 5 week(s) ago

Many facilities, close to the road. The food is delicious.

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felicitas w. h.

Business

10.0

/10

Reviewed 5 week(s) ago

The staff is friendly, and very efficient.

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1 people find it helpful

Fanny M. J.

Staycation

10.0

/10

Reviewed 7 week(s) ago

I loved staying here—it’s cozy with such good vibes. The staff were amazing—so friendly and always smiling. They even gave my son chocolate at breakfast, which was such a sweet touch! The room was spacious, spotless, and incredibly comfy. The bed felt like a cloud! I appreciated the thoughtful design of the room. The color scheme is a bit vintage, which isn’t really my style, but it’s functional, chill, and feels like home. The location is super convenient—close to the city, easy to find, and near the toll exit, which was perfect for me since I was just transiting through Surabaya. And the food? Breakfast had plenty of options, and everything was delicious. I also tried the soto ambengan from room service, and it was a solid 9/10. Lastly, check-in and check-out were smooth and hassle-free. Overall, such a great experience!

1 people find it helpful

G***t

8.8

/10

Reviewed 7 week(s) ago

My first experience staying at The Alana Hotel Surabaya, the hotel is nice and aesthetic which is located not far from the city center. The service from the hotel staff and employees is good and friendly, making guests happy and pleased. This hotel is a 4-star class with a fairly competitive price with other star hotels, one day it is possible to stay here again when carrying out a business trip.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.