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The Grantage Hotel & Sky Lounge

Name: The Grantage Hotel & Sky Lounge
Address: Kav. Commercial, Jalan Boulevard Utara Lot II No. 9 BSD City, Serpong, Tangerang Selatan, Banten, Indonesia, 15331, Kav. Commercial, Jalan Boulevard Utara Lot II No. 9 BSD City, Banten, 15331, Indonesia
Rating: 8.5

Hotels

Preferred Partner

8.4

/10

Very Good

1,688 reviews

What Guests Say About Their Stay

Room Space (79)

Staff Friendliness (55)

Bedroom (54)

Hotel Area (52)

A***i

9.4

/ 10

Friendly staff, good service and all facilities.

Michael A.

8.5

/ 10

The amenities are all nice, the food is tasty and safe

Sofiah I.

9.7

/ 10

Clean, clean, comfortable, good food ..

Hanri sitanaja

8.5

/ 10

Nice and clean .. Convenience is great ..

HANIFATUL M. A.

10.0

/ 10

Comfortable, accessible, good food, clean, complete

In the Area

See Map

Kav. Commercial, Jalan Boulevard Utara Lot II No. 9 BSD City, Serpong, Tangerang Selatan, Banten, Indonesia, 15331

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

Spacious Room Service

All-You-Can-Eat Breakfast

Located in Quiet Neighborhood

Staying at The Grantage Hotel & Sky Lounge is a good choice when you are visiting BSD. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in The Grantage Hotel & Sky Lounge

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What's around The Grantage Hotel & Sky Lounge

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Kav. Commercial, Jalan Boulevard Utara Lot II No. 9 BSD City, Serpong, Tangerang Selatan, Banten, Indonesia, 15331

Discover More About The Grantage Hotel & Sky Lounge

Location

Staying at The Grantage Hotel & Sky Lounge is a good choice when you are visiting BSD.

About The Grantage Hotel & Sky Lounge

The Grantage Hotel & Sky Lounge is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

From business event to corporate gathering, The Grantage Hotel & Sky Lounge provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, The Grantage Hotel & Sky Lounge is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at The Grantage Hotel & Sky Lounge, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Grantage Hotel & Sky Lounge.

If you plan to have a long-term stay, staying at The Grantage Hotel & Sky Lounge is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

The Grantage Hotel & Sky Lounge is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, The Grantage Hotel & Sky Lounge is suitable for you who value privacy during your stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Grantage Hotel & Sky Lounge exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Grantage Hotel & Sky Lounge is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Grantage Hotel & Sky Lounge.

All facilities in The Grantage Hotel & Sky Lounge

Bar, Cafe and Lounge

Fitness Center

Lobby

Accommodation Services

Exterior

Food and Drinks

Restaurant with AC
A la carte dinner
A la carte lunch
Breakfast
Breakfast and dinner
Breakfast and lunch
Buffet breakfast
Breakfast served to the table
Brunch
Buffet dinner
Buffet lunch
Cafe
Continental breakfast
Dining area
Early bird breakfast
Fullboard with drinks
Gala dinner
Set menu dinner
Set menu lunch
Show cooking restaurant

Hotel Services

Bellhop
Concierge
Doorman
Early Check-in
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Multilingual staff
Porter
Wedding service

Public Facilities

Parking
Early check-in
Elevator
24-hour room service
Late check-out
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
WiFi in public area

In-room Facilities

Bathtub
Cable TV
Desk
Hairdryer
Minibar
Refrigerator
Separate shower and tub
Shower
TV

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

General

AC
Connecting rooms
Non-smoking room
Rooftop terrace
Smoking area
Terrace

Accessibilty

Accessibility equipment
Accessible bathroom
Accessible parking
Accessible path of travel
Disabled access friendly

Business Facilities

Business facilities
Conference room
Meeting facilities
PRINTER
Projector

Transportation

Secure parking
Valet parking

Connectivity

Free WiFi

Sports and Recreations

Fitness center

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

Accommodation Policy & General Information in The Grantage Hotel & Sky Lounge

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Atau Pasport. The required documents can be in the form of soft copy.

General Check-in Instructions

Anda mungkin diminta untuk menunjukkan tanda pengenal resmi yang dikeluarkan pemerintah pada saat check-in. Permintaan khusus terkait jenis dan tipe kamar akan disesuaikan pada ketersediaan hotel pada saat check-in. Hotel mungkin mengenakan biaya tambahan untuk setiap orang dewasa tambahan setelah kapasitas maksimum kamar yang dipesan ( tidak berlaku untuk anak-anak).
#English You may be asked to show valid government-issued identification upon check-in. Special requests regarding the type and type of room will be adjusted to hotel availability at check-in. The hotel may charge an additional fee for each additional adult beyond the maximum capacity of the room booked (not applicable for children).

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - Before 12:00
Breakfast Availability	Yes, some room provide breakfast
Available rooms at The Grantage Hotel & Sky Lounge	75
Number of floors in The Grantage Hotel & Sky Lounge	7
Another facilities in The Grantage Hotel & Sky Lounge	Restaurant with AC, A la carte dinner, A la carte lunch, Breakfast, Breakfast and dinner

Frequently asked question in The Grantage Hotel & Sky Lounge

What are available facilities at The Grantage Hotel & Sky Lounge?

There are top facilites at The Grantage Hotel & Sky Lounge such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Grantage Hotel & Sky Lounge?

The standard check-in time at The Grantage Hotel & Sky Lounge is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Grantage Hotel & Sky Lounge provide breakfast?

Yes, The Grantage Hotel & Sky Lounge provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Grantage Hotel & Sky Lounge

Overall Ratings & Reviews The Grantage Hotel & Sky Lounge

Traveloka (1,688)

8.4

Very Good

From 1,688 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about The Grantage Hotel & Sky Lounge

All

Bedroom (55)

Room Space (47)

Bathroom (47)

Ambiance (40)

Staff Friendliness (39)

Distance to City Center (37)

Surroundings (37)

Accessibility (37)

Hotel Area (37)

Check-in/out Time (34)

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Traveler Reviews The Grantage Hotel & Sky Lounge

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Customer reviews

Martha Y. M.

Leisure

10.0

/10

Reviewed 2 day(s) ago

hotel staff is friendly and very helpful

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S***t

Staycation

8.8

/10

Reviewed 3 day(s) ago

Thank you for your service and hospitality

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Martha Y. M.

Leisure

10.0

/10

Reviewed 6 day(s) ago

hotel staff are friendly and always helpful

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Shintia O.

Staycation

6.8

/10

Reviewed 1 week(s) ago

This is the first time I checked in at a hotel, suddenly someone else entered the room because the room status had not been changed in the system because the room was already occupied, luckily I was dressed.. what would have happened if I wasn't dressed and someone suddenly entered the room.. I will never go to this hotel again.. even though the facilities are quite good, the food during breakfast is delicious and has a lot of variety..

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1 people find it helpful

Accommodation's Reply

05 May 2025

Dear Mr./Mrs. Shintia O. Warm greetings from The Grantage Hotel & Sky Lounge. First of all, we would like to express our deepest apologies for the inconvenience you experienced while staying with us. We deeply regret the unexpected incident where another guest was able to enter an occupied room due to an error in the room status recording system. We understand that this incident was not only surprising but also very disruptive to your privacy and comfort. This clearly does not reflect the standard of service and security that we always strive to provide to every guest. In response to this incident, we have conducted a thorough internal evaluation and taken corrective steps to ensure that similar incidents will not recur in the future. Our team at the front office has also been re-briefed on the importance of accuracy and coordination in the check-in process and room data management. We greatly appreciate your appreciation of the facilities and quality of food that we serve. However, we are also very aware that excellent service must be accompanied by a sense of security and comfort during your stay. Once again, we apologize for this unpleasant incident. We sincerely hope to be given a second chance to provide a much better stay experience and in accordance with your expectations. Sincerely, The Grantage Hotel & Sky Lounge Management. E-Commerce

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Lilis K.

Staycation

9.4

/10

Reviewed 2 week(s) ago

strategic location close to everywhere, spacious and clean rooms, friendly staff.

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2 people find it helpful

Accommodation's Reply

05 May 2025

Dear Mrs. Lilis, Warm greetings from The Grantage Hotel & Sky Lounge. Thank you for your positive review and high marks. We are very pleased to know that you enjoyed your stay with us, especially regarding our strategic location, the comfort of the spacious and clean rooms, and the friendliness of our staff. Reviews like this are the motivation for our entire team to continue to provide the best service to every guest who comes. Your satisfaction is our top priority, and we greatly appreciate the time you have taken to share your pleasant experience during your stay from April 15-17, 2025. We look forward to your next visit and will certainly always strive to provide a more memorable experience at every opportunity. Sincerely, The Grantage Hotel & Sky Lounge Management. E-Commerce

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S***e

8.8

/10

Reviewed 2 week(s) ago

Love it. Weekends are always full. Thanks!

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Accommodation's Reply

05 May 2025

Dear Mr./Mrs. S*e, Warm greetings from The Grantage Hotel & Sky Lounge. Thank you for taking the time to give us a great review and rating for your stay on April 26-27, 2025. We are very happy to know that you enjoyed your weekend stay with us. The enthusiasm of guests like you is what makes our weekends always full and lively with a warm atmosphere. We will continue to strive to improve the quality of service and comfort so that every visit you make is even more enjoyable. See you again on your next visit — we look forward to welcoming you! Sincerely, The Grantage Hotel & Sky Lounge Management. E-Commerce

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Y***i

Staycation

9.4

/10

Reviewed 3 week(s) ago

It is quite comfortable for a break in the city. With good bath tube and hot water facilities, it can further support a relaxing break.

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1 people find it helpful

Accommodation's Reply

05 May 2025

Dear Mr./Mrs. Y*i, Warm greetings from The Grantage Hotel & Sky Lounge. Thank you for giving us a positive review and a proud rating for your stay experience on April 18-19, 2025. We are very pleased to know that you felt comfortable resting with us, and that our bathtub and hot water facilities can support quality relaxation time. Guest satisfaction and comfort are our top priorities, and feedback like this means a lot to motivate us to continue to provide the best service. We hope to welcome you back in the near future with an equally pleasant experience. Best regards, The Grantage Hotel & Sky Lounge Management. E-Commerce.

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A***a

9.4

/10

Reviewed 3 week(s) ago

The room is nice, spacious, clean and comfortable.

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4 people find it helpful

Accommodation's Reply

05 May 2025

Dear Mr./Mrs. A*a, Warm greetings from The Grantage Hotel & Sky Lounge. Thank you for sharing your positive review and giving high marks for your stay experience on April 8-9, 2025. We are very happy to hear that you are satisfied with the comfort of the room we provide - from cleanliness, spaciousness, to the supportive atmosphere for resting. This is a motivation for us to continue to maintain and improve the quality of services and facilities. We look forward to the opportunity to welcome you back in the future with an equally pleasant experience. Best regards, The Grantage Hotel & Sky Lounge Management.

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Stevani W.

Leisure

8.5

/10

Reviewed 3 week(s) ago

The food is okay, but it's not a buffet, just a la carte because the number of rooms staying is less than 10, but the food is okay.

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1 people find it helpful

Accommodation's Reply

05 May 2025

Dear Mrs. Stevani W., Warm greetings from The Grantage Hotel & Sky Lounge. Thank you for taking the time to give a good review and rating for your stay on April 14-15, 2025. We are pleased to know that you were still satisfied with our food even though it was served à la carte because the number of guests staying did not reach the minimum limit for buffet service. We implement this policy to maintain the quality and freshness of the dishes we serve. Your input is highly appreciated and will be used as evaluation material to improve the flexibility and comfort of our services in the future. We look forward to welcoming you back on your next visit and providing a more memorable experience. Best regards, The Grantage Hotel & Sky Lounge Management

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D***a

10.0

/10

Reviewed 3 week(s) ago

Great service and worth it price.

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Accommodation's Reply

05 May 2025

Dear Mr./Mrs. D*a, Warm greetings from The Grantage Hotel & Sky Lounge. Thank you for your brief but meaningful review and the perfect score you gave for your stay on April 15-16, 2025. We are very pleased to know that you are satisfied with the service we provide and that the price offered is in accordance with the quality received. The satisfaction of guests like you is the greatest motivation for our entire team to continue to maintain and improve service standards. We hope to welcome you back in the near future with the same or even better experience. Best regards, The Grantage Hotel & Sky Lounge Management

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P***i

Staycation

8.5

/10

Reviewed 4 week(s) ago

The hotel is clean, with a cheap price, there is a bathtub. The service is also fast.

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2 people find it helpful

Accommodation's Reply

05 May 2025

Dear Mr./Mrs. P*i, Warm greetings from The Grantage Hotel & Sky Lounge. Thank you for your positive review and good rating for your stay on April 12-13, 2025. We are very pleased to know that you are satisfied with the cleanliness of the hotel, the available bathtub facilities, and the speed of service from our team. This kind of satisfaction is our motivation to continue to provide the best service at an affordable price. We hope to welcome you back on your next visit and provide an even more memorable experience. Best regards, Management of The Grantage Hotel & Sky Lounge.

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R***y

Staycation

8.2

/10

Reviewed 4 week(s) ago

Nice, good experience. But unfortunately can't add extra bed.

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1 people find it helpful

Accommodation's Reply

05 May 2025

Dear Mr./Mrs. R*y, Warm greetings from The Grantage Hotel & Sky Lounge. Thank you for sharing your experience and giving a good rating for your stay on April 11-13, 2025. We are glad to know that you had a pleasant experience during your stay at our hotel. However, we also apologize for the inconvenience related to the unavailability of additional extra beds. This may be due to the limited room types or maximum capacity set for the comfort and safety of guests. We greatly appreciate your input and will be used as material for our future evaluation in order to provide more flexible solutions for guest needs. We hope to welcome you back again at another time with more optimal service. Best regards, Management of The Grantage Hotel & Sky Lounge

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S***i

Staycation

6.8

/10

Reviewed 4 week(s) ago

Previously, I checked in a non-smoking room, it was clean and comfortable. The second time I checked in, I chose the smoking room. The towels were stuffy and the blankets were dirty, as if they hadn't been washed. The bathtub was dirty, slippery, lots of dust on my body, itchy red bumps made me regret it 😔🙈

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2 people find it helpful

Accommodation's Reply

05 May 2025

Dear Mr./Mrs. S*i, Warm greetings from The Grantage Hotel & Sky Lounge. Thank you for taking the time to review and share your stay experience on April 8-9, 2025. We appreciate any feedback from guests, both positive and constructive criticism, as evaluation material for improving our services in the future. We are very sorry to hear that your second visit did not meet your expectations, especially regarding the uncomfortable condition of the smoking room, with towels and blankets that looked unclean, and a dirty and slippery bathtub. We are also concerned about the skin reaction that you experienced and apologize for the inconvenience caused. This clearly does not reflect the cleanliness and service standards that we have set. We have submitted this report to the housekeeping team and operational management for immediate follow-up, including a thorough evaluation of the special cleaning procedures in the smoking room so that similar incidents do not happen again. Once again, we express our deepest apologies. We sincerely hope to be given the opportunity to welcome you back and provide a much better stay experience in accordance with the standards that we uphold. Best regards, The Grantage Hotel & Sky Lounge Management.

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F***i

Staycation

8.4

/10

Reviewed 4 week(s) ago

Reception slow, food salty, room a bit dirty

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1 people find it helpful

Accommodation's Reply

05 May 2025

Dear Mr./Mrs. F*i, Warm greetings from The Grantage Hotel & Sky Lounge. Thank you for your review and rating of your stay on April 6-7, 2025. We greatly appreciate any feedback you provide, as it helps us to continuously improve the quality of our services. We are very sorry to learn that the receptionist service you received was not up to your expectations, and the food served was too salty. We also understand your concerns regarding the inadequate cleanliness of the room. This clearly does not reflect the standard of service we strive for. We have forwarded this feedback to the relevant team to immediately evaluate and make improvements, especially in terms of the speed of receptionist service, the quality of food taste, and the cleanliness of the room. We are committed to ensuring that similar incidents do not recur in the future. Once again, we apologize for the inconvenience you experienced, and we look forward to welcoming you back with a more satisfying experience. Best regards, The Grantage Hotel & Sky Lounge Management

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m***a

Staycation

9.4

/10

Reviewed 4 week(s) ago

The interior of the room is really nice, complete amenities including cotton buds and shaving cream, there is also a bathtub, water heater and wifi, check-in time is a bit long because of the queue, the receptionist seems confused but friendly. And check-out is really fast. So far I really like the design and cleanliness of the room. It's really worth it🤩🩷✨

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2 people find it helpful

Accommodation's Reply

05 May 2025

Dear Mr./Mrs. m*a, Warm greetings from The Grantage Hotel & Sky Lounge. Thank you very much for your positive review and high marks after staying on April 6-7, 2025. We are very pleased to know that you are satisfied with the room interior, complete amenities, and the comfort of facilities such as bathtub, water heater, and WiFi. We also greatly appreciate your appreciation for the design and cleanliness of our rooms. Of course, your feedback regarding the check-in process that you experienced has been noted, and we will make sure to improve the coordination and speed up our receptionist service so that the check-in experience in the future is more efficient. We hope to continue to provide a satisfying stay experience that meets your expectations. Thank you for your great recommendation and support! Best regards, The Grantage Hotel & Sky Lounge Management.

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D***a

Staycation

8.4

/10

Reviewed 4 week(s) ago

Easy access, close to AEON. The room is quite spacious & clean. It's just that there are cockroaches in the bathroom. Thank you.

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1 people find it helpful

Accommodation's Reply

05 May 2025

Dear Mr./Mrs. D*a, Warm greetings from The Grantage Hotel & Sky Lounge. Thank you very much for your review regarding your stay on April 6-7, 2025. We are glad to hear that you were satisfied with the easy access, the location close to AEON, and the cleanliness and spaciousness of the room. However, we are very sorry to hear that there were cockroaches in the bathroom that you encountered. We take this very seriously and have immediately reported this to the housekeeping team for immediate follow-up with more intensive cleaning and prevention to ensure guest comfort. We look forward to welcoming you back in the near future and providing a better stay experience that meets our standards. Best regards, The Grantage Hotel & Sky Lounge Management.

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A***i

5.0

/10

Reviewed 4 week(s) ago

1. When I opened the door, cockroaches greeted me on the floor. 2. The bedsheets had lots of blood stains. Yellow pillowcases. Probably not changed by the Housekeeping team. Oh my. 3. Dirty toilet. 4. Lots of small cockroaches. 5. Used stirrer not changed. Hiyekkk. 6. Asked for an ashtray and was given a used ashtray. Oh my... I couldn't get angry anymore. I just laughed. 7. What does the RDM or HK do in a room that dirty????

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Accommodation's Reply

05 May 2025

Dear Mr./Mrs. A*i, Greetings from The Grantage Hotel & Sky Lounge. Thank you for your review regarding your stay on April 8-9, 2025. We greatly appreciate any feedback that you have provided, as it greatly helps us to continuously improve the quality of our services and facilities. We are very sorry to hear that you experienced a number of serious issues related to the cleanliness and comfort of your room. Incidents such as the presence of cockroaches, unclean bedsheets, poor toilet conditions, and equipment that was not replaced certainly do not reflect the standards that we set for each room in our hotel. We have forwarded this report to the housekeeping team and operational management to immediately conduct an evaluation and make necessary improvements. We will ensure that incidents like this do not recur and that each room is prepared more carefully in accordance with strict cleaning procedures. We greatly appreciate your patience and understanding in conveying this complaint and we apologize for the inconvenience you experienced during your stay. We hope to be given the opportunity to improve the quality of our services and provide a better experience on your future visits. Best regards, The Grantage Hotel & Sky Lounge Management

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P***i

Staycation

8.5

/10

Reviewed 4 week(s) ago

The first time I arrived there were no security guards or staff to help in the parking lot but fortunately it was still quiet. For the room type yesterday I took a deluxe suite, requested a king but got a twin but it was quite large and had been combined by the hotel. The AC was cold, the floor was not peeling, complete amenities, the refrigerator was cold so far what was feared did not happen like some of the reviews that had been read. There were no cockroaches or ants, the room was quite soundproof, and I slept soundly and soundly. If I may suggest, maybe the curtains can be replaced because they are starting to have holes and the bathtub also has an uneven surface because after soaking my child actually got wounds on his buttocks and it was sore and scarred until now. Next time for those who want to stay, I suggest it's better to just wear clothes so it's safer. So far I'm satisfied with my staycation here, hopefully some points can be improved in the future.

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Accommodation's Reply

05 May 2025

Rate it. 8.5. P*i. Stayed on April 04, 2025 - April 05, 2025. The first time I arrived, there were no security guards or staff to help in the parking lot but fortunately it was still quiet. For the room type yesterday, I took a deluxe suite, requested a king but got a twin but it was quite large and had been combined by the hotel. The AC was cold, the floor was not peeling, the amenities were complete, the refrigerator was cold so far what was feared did not happen like some of the reviews that had been read. There were no cockroaches or ants, the room was quite soundproof, and I slept soundly and soundly. If I may suggest, maybe the curtains can be replaced because they have started to have holes and the bathtub surface is not smooth because after soaking my child actually got wounds on his buttocks and it was sore and scarred until now. Next time for those who want to stay, I suggest it's better to just wear clothes so it's safer. So far, I'm satisfied with my staycation here, hopefully some points can be improved in the future.

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S***i

9.7

/10

Reviewed 5 week(s) ago

Very nice hotel, will be back here for staycation with family

1 people find it helpful

Accommodation's Reply

05 May 2025

Dear Mr./Mrs. S*i, Warm greetings from The Grantage Hotel & Sky Lounge. Thank you very much for your positive review and high rating after staying on April 5-6, 2025. We are very happy to hear that you enjoyed your stay at our hotel and are planning to return with your family. We will always strive to provide the best service so that every visit of yours becomes more enjoyable and memorable. We look forward to welcoming you back for an amazing staycation. Sincerely, The Grantage Hotel & Sky Lounge Management

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N***a

Staycation

8.5

/10

Reviewed 5 week(s) ago

check in check out process was very quick. the room is quite spacious but the cleaness of the bedsheet was disappointed, smelly and stained. bathroom was okay.

1 people find it helpful

Accommodation's Reply

05 May 2025

Dear Mr./Mrs. N*a, Warm greetings from The Grantage Hotel & Sky Lounge. Thank you very much for your review after staying on April 6-7, 2025. We are very pleased to know that you were satisfied with the fast check-in and check-out process and the comfort of the spacious room. However, we are very sorry to hear that the cleanliness of the bed linen did not meet your expectations. We apologize for this incident, as the cleanliness and comfort of the bed is our top priority. We have conveyed this issue to the housekeeping team for immediate follow-up and to ensure that similar incidents do not recur in the future. We look forward to welcoming you back with a better stay experience on your next visit. Best regards, The Grantage Hotel & Sky Lounge Management.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.