The Square Surabaya Hotel

Hotels
8.2
/10
Very Good
9,776 reviews

What Guests Say About Their Stay

Staff Friendliness (45)
Surroundings (43)
Room Space (39)
Ambiance (38)

V***i

8.8
/ 10
Stayed in executive and deluxe twin type rooms with family, it was fun, very worth it, the price is under 500 but the room is spacious, clean, the atmosphere is calm, all staff & front office are friendly, strategic location close to Lawson & Kopi Kenangan & Family Mart, close to culinary, various culinary choices are available because it is close to Petra campus, no confusion looking for food, the swimming pool facilities are calm and the gym too, recommend for The Square Hotel Surabaya, next time will stay here again with family 😊
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V***i

8.5
/ 10
Stayed in executive and deluxe twin type rooms with family, it was fun, very worth it, the price is under 500 but the room is spacious, clean, the atmosphere is calm, all staff & front office are friendly, strategic location close to Lawson & Kopi Kenangan & Family Mart, close to culinary, various culinary choices are available because it is close to Petra campus, no confusion looking for food, calm swimming pool facilities, gym too, recommend for The Square Hotel Surabaya, next time will stay here again with family 😊
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I***n

8.2
/ 10
Clean, quite comfortable, strategic location.
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debora s. d.

9.1
/ 10
Every time I have a work assignment in Surabaya, I definitely stay at the square because it is cheap but the service is very good, the rooms are also clean and strategically located.
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Dania P. I.

8.5
/ 10
I love to stay at this hotel. The room was clean and comfort, and also it close to some center place. The food is good enough. And the staff was helpful. love to stay here again in our next trip.
In the Area
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Jl. Siwalankerto 146-148, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60236

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
The Square Surabaya Hotel is a hotel is located at Wonocolo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around The Square Surabaya Hotel

Jl. Siwalankerto 146-148, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60236
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Lobby The Square Surabaya Hotel
Lobby 2 The Square Surabaya Hotel

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The Square Surabaya Hotel Rates per Night

The Square Surabaya Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best The Square Surabaya Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

The Square Surabaya Hotel Location & Address

The Square Surabaya Hotel is located at Jl. Siwalankerto 146-148, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60236. It's situated in the Surabaya area of Indonesia, known for its vibrant atmosphere and local attractions. The hotel is approximately 5 km from the city center.

How to go to The Square Surabaya Hotel from Airport

Navigating from Juanda International Airport (SUB) to The Square Surabaya Hotel is straightforward, with several hotel transfer options available. Whether you're looking for speed or affordability, here's a breakdown of how to get from the airport to the hotel.
  • Taxi (Most Direct):

    Taxis are readily available outside the airport terminals. This is the most direct option, taking approximately 30-45 minutes depending on traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services are a convenient option. Simply book a ride through the app after you land. The journey time is similar to a taxi.
  • Airport Bus (Budget-Friendly):

    The DAMRI airport bus offers a budget-friendly option. Look for the bus heading towards Purabaya Bus Terminal, then take a local taxi or Ride Hailing to the hotel. This option takes longer, around 1.5-2 hours.
  • Private Airport Transfer (Pre-Booked):

    Pre-booking a private airport transfer ensures a hassle-free experience. The driver will meet you at the arrival hall and take you directly to the hotel.
Tips: For the most convenient route, consider a taxi or Ride Hailing, especially if you have luggage. If you're on a budget, the airport bus is a viable option, but be prepared for a longer journey.

The Square Surabaya Hotel Reviews & Summary

Discover all about The Square Surabaya Hotel, a popular choice for travellers seeking comfort and convenience in Surabaya. Hotel reviews consistently praise its excellent location, friendly staff, and well-maintained facilities. Guests appreciate the hotel's proximity to local attractions and dining options. What guests love most about The Square Surabaya Hotel is its comfortable rooms and the attentive service provided by the staff. The hotel's standout feature is its rooftop pool, offering stunning city views. "A fantastic stay! The staff were incredibly helpful, and the room was spotless. The rooftop pool was a definite highlight. Highly recommend!"

The Square Surabaya Hotel Room Types Available

Choosing the right hotel room type can significantly enhance your stay. The Square Surabaya Hotel offers a variety of categories of hotel rooms to cater to different needs and preferences. From cosy standard rooms to spacious suites, there's a perfect option for every traveller.
  • Standard Room:

    These rooms offer comfortable accommodation with a choice of a king-size bed or twin beds. Non-smoking rooms are available.
  • Deluxe Room:

    Slightly larger than the standard rooms, the deluxe rooms offer extra space and enhanced amenities. Some rooms have bathtubs.
  • Executive Suite:

    These suites feature a separate living area and bedroom, providing ample space for relaxation and work.
  • Family Room:

    Designed for families, these rooms offer multiple beds and extra space.
  • Connecting Rooms:

    Ideal for larger groups or families, connecting rooms allow you to stay close while maintaining privacy.
The Square Surabaya Hotel is not a pet-friendly hotel.

Hotel Facilities in The Square Surabaya Hotel

The Square Surabaya Hotel boasts a wide range of hotel facilities designed to enhance your stay. Whether you're travelling for business or leisure, you'll find plenty of hotel amenities to keep you comfortable and entertained.
  • Swimming Pool:

    Enjoy a refreshing dip in the hotel's outdoor swimming pool. Open from 7:00 AM to 9:00 PM.
  • Fitness Centre:

    Stay active during your stay at the well-equipped fitness centre. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Open from 10:00 AM to 10:00 PM (extra fees apply).
  • Business Centre:

    Stay connected and productive at the business centre, offering printing and fax services.
  • Restaurant:

    Enjoy delicious meals at the hotel's restaurant, serving a variety of local and international dishes.
  • Kids' Club:

    Keep the little ones entertained at the supervised kids' club. Open from 9:00 AM to 6:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in The Square Surabaya Hotel

The Square Surabaya Hotel offers a delightful culinary experience with its hotel restaurant and cafe. Whether you're craving local Indonesian cuisine or international flavours, you'll find something to satisfy your taste buds.
  • The Square Restaurant:

    This restaurant serves a buffet breakfast, lunch, and dinner, featuring a variety of Indonesian and international dishes. The buffet breakfast is priced at approximately SGD 15 per person. Opening hours: 6:00 AM to 10:00 PM.
  • The Coffee Shop:

    Enjoy a selection of coffee, tea, pastries, and light snacks at the hotel's coffee shop. Opening hours: 7:00 AM to 11:00 PM.
The Square Restaurant is known for its signature dish, Nasi Goreng Jawa, a flavorful fried rice dish with chicken and vegetables.

The Square Surabaya Hotel Airport pickups and How to Book

Looking for hotels with airport shuttle services? The Square Surabaya Hotel offers a convenient hotel to airport transfer service for its guests. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport and take you directly to the hotel.

Nearby MRT Station & Bus Stops

Navigating Surabaya using public transport is easy, with several MRT stations and bus stops nearby The Square Surabaya Hotel. Knowing the nearby MRT station and bus stops nearby can make your commute easier.
  • MRT Station Gubeng:

    Located approximately 4 km from the hotel.
  • Bus Stop Raya Darmo:

    Located approximately 1 km from the hotel.
To use the public transport system, you can purchase a prepaid card at most convenience stores or MRT stations.

Nearby Attractions for Family / Kid Friendly

Surabaya offers a plethora of nearby activities and attractions perfect for families and kids. From theme parks to zoos, there's no shortage of nearby places to go for a fun-filled day. Here are some nearby sightseeing places to consider:
  • Surabaya Zoo:

    Home to a diverse range of animals, Surabaya Zoo is a popular attraction for families. Located approximately 7 km from the hotel. Entry price: SGD 5 per person.
  • Kenjeran Beach:

    Enjoy a day at the beach with various water sports and activities. Located approximately 15 km from the hotel. Entry is free.
  • Suroboyo Carnival Park:

    A fun-filled amusement park with rides and attractions for all ages. Located approximately 10 km from the hotel. Entry price: SGD 10 per person.
  • House of Sampoerna:

    A museum showcasing the history of Sampoerna cigarettes, with interactive exhibits. Located approximately 6 km from the hotel. Entry is free.
  • Heroes Monument:

    A historical landmark commemorating the Battle of Surabaya. Located approximately 4 km from the hotel. Entry price: SGD 2 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near The Square Surabaya Hotel (Surabaya)

Exploring the local food scene is a must when visiting Surabaya. The city offers a wide array of nearby dining options, from cosy cafes to bustling local restaurants. Here are some food eatiries near me to check out:

Cafes/Restaurants:

  • Excelso Coffee:

    A popular coffee chain serving a variety of coffee drinks and light meals.
  • Bon Ami Restaurant:

    Known for its Indonesian and European cuisine.
  • McDonald's:

    A familiar fast-food option for a quick bite.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, a staple dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Soto Ayam:

    Chicken soup with noodles and vegetables.
  • Rawon:

    A rich beef stew with a distinctive black colour.
  • Tahu Tek Tek:

    Fried tofu with shrimp paste and vegetables.

Shopping places near The Square Surabaya Hotel (Surabaya)

If you're looking for some retail therapy, Surabaya offers a variety of shops near me and shopping places near The Square Surabaya Hotel. From modern malls to traditional markets, there's something for every shopper.
  • Tunjungan Plaza:

    One of the largest malls in Surabaya, offering a wide range of international and local brands.
  • Grand City Mall:

    Another popular mall with a variety of shops, restaurants, and entertainment options.
  • Pasar Atom:

    A traditional market where you can find a variety of goods, including clothing, electronics, and food.

Other Places to Stay Near The Square Surabaya Hotel

Looking for alternative accommodations? Surabaya offers a range of options, from affordable hotels nearby to luxurious five star hotels near me. Here are some other places to stay near The Square Surabaya Hotel:

Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel offering world-class amenities and services.
  • JW Marriott Hotel Surabaya:

    Known for its elegant rooms and excellent dining options.
  • The Westin Surabaya:

    A modern hotel with stunning city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Wyndham Surabaya:

    A comfortable hotel with a range of facilities.
  • Hotel Ciputra World Surabaya:

    Located within a shopping mall, offering convenience and comfort.
  • Mercure Surabaya Grand Mirama:

    A stylish hotel with a rooftop pool.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly option with basic amenities.
  • Amaris Hotel Embong Malang Surabaya:

    A simple and clean hotel in a central location.
  • Favehotel MEX Surabaya:

    A modern hotel with comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Planning your trip to Surabaya and looking for the perfect place to stay? The Square Surabaya Hotel offers a comfortable and convenient base for exploring the city. With its excellent location, friendly staff, and range of facilities, it's a popular choice for travellers. Don't miss out on the best hotel availability and hotel reservations. Book your stay at The Square Surabaya Hotel through Traveloka today and enjoy exclusive deals and discounts. Start planning your Surabaya adventure now! book cheap hotels in Indonesia and find cheap hotels nearby.

All facilities in The Square Surabaya Hotel

Swimming Pool The Square Surabaya Hotel
Swimming Pool
Entertainment Facility The Square Surabaya Hotel
Entertainment Facility
Fitness Center The Square Surabaya Hotel
Fitness Center
Functional Hall The Square Surabaya Hotel
Functional Hall
Common Space The Square Surabaya Hotel
Common Space

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage
  • Multilingual staff

Things to Do

  • Fitness center
  • Outdoor pool

Business Facilities

  • Meeting facilities
  • Projector

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Square Surabaya Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Business Facilities, Gym, Lobby, Lounge, Swimming Pool open for limited number of guests per day from 3-12-2022 to 28-2-2023.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at The Square Surabaya Hotel
55
Number of floors in The Square Surabaya Hotel
17
Another facilities in The Square Surabaya Hotel
Ballroom, Banquet, Family room, Non-smoking room, Swimming pool

Frequently asked question in The Square Surabaya Hotel

What are available facilities at The Square Surabaya Hotel?
There are top facilites at The Square Surabaya Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Square Surabaya Hotel?
The standard check-in time at The Square Surabaya Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of The Square Surabaya Hotel
The Square Surabaya Hotel has a 3.0-star rating.
How many floors does The Square Surabaya Hotel have?
The Square Surabaya Hotel has 17.
How many rooms are available at The Square Surabaya Hotel
The Square Surabaya Hotel has 55.
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More Reviews from Other Guests in The Square Surabaya Hotel

Overall Ratings & Reviews The Square Surabaya Hotel

Traveloka (9,704)
Other sources (72)
8.3
Very Good
From 9,704 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

7.9

Location

8.3

Service and Facilites

8.1

People often mention about The Square Surabaya Hotel
All
Bedroom (31)
Staff Friendliness (29)
Surroundings (27)
Ambiance (27)
Bathroom (25)
Room Space (23)
Accessibility (20)
Hotel Area (19)
Distance to City Center (16)
Family Friendly (15)
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Traveler Reviews The Square Surabaya Hotel

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20
40
Customer reviews
d***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Parking requires clever reading of directions, overall ok.
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Overall, it was okay. Although the system incorrectly detected the room type, the staff was friendly, service was fast, and the rooms and pool area were clean. It's close to a minimarket, food stalls, and an ATM.
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V***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Stayed in executive and deluxe twin type rooms with family, it was fun, very worth it, the price is under 500 but the room is spacious, clean, the atmosphere is calm, all staff & front office are friendly, strategic location close to Lawson & Kopi Kenangan & Family Mart, close to culinary, various culinary choices are available because it is close to Petra campus, no confusion looking for food, the swimming pool facilities are calm and the gym too, recommend for The Square Hotel Surabaya, next time will stay here again with family 😊
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V***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Stayed in executive and deluxe twin type rooms with family, it was fun, very worth it, the price is under 500 but the room is spacious, clean, the atmosphere is calm, all staff & front office are friendly, strategic location close to Lawson & Kopi Kenangan & Family Mart, close to culinary, various culinary choices are available because it is close to Petra campus, no confusion looking for food, calm swimming pool facilities, gym too, recommend for The Square Hotel Surabaya, next time will stay here again with family 😊
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
It's quite far from the culinary center and the city, but overall it's okay.
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The most worthwhile part is free access to the pool and gym. The view is definitely of the city lights.
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S***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
It's quite comfortable, the check-in and check-out process is also fast.
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Abdul B.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Near the mall, there is also a lot of food
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1 people find it helpful
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The location makes it very easy to find food because it is close to various shops. Recommended ⭐⭐⭐⭐⭐
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1 people find it helpful
Andika B. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Our family stayed here because we had stayed here for a few nights a few years ago and were very satisfied with the service and facilities. However, things felt different when we returned a few days ago. First, when we arrived, the sheets were covered in hair, the mattress was also very dirty, and there were even footprints or shoes on the blanket. It seemed like the sheets hadn't been changed by the previous customer. I tried calling the lobby by dialing 0 but couldn't get through, so I had to go down to complain in person. To my appreciative satisfaction, they replaced them immediately, and I found the process very quick. Second, it turned out the hotel restaurant was now closed, so if we wanted to eat, we had to go outside. Luckily, there was a Family Mart, Kopi Kenangan, and Lawson downstairs. There are also quite a few eateries around the hotel, but if it rains, it becomes even more difficult. Third, access to the pool and gym is also limited by an access card, which, according to the notice, can only be used once per day. Coincidentally, I only received one access card, and even that wasn't working, so I had to ask the staff to open it. The gym equipment needs careful attention, as it wasn't lubricated, so some of the equipment wasn't working optimally. Overall, I can only give it a 6.5 out of 10, a stark contrast to my last stay. I probably won't be staying here again, as I can get better facilities elsewhere for the same price. Hopefully, they can improve further to avoid disappointing existing customers.
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R***a
icon-origin-TRAVELOKA
5.9
/10
Reviewed 16 week(s) ago
Perhaps my expectations were too high. The Square is quite well-known for a hotel/apartment on campus. However, the cleanliness of the rooms, despite the excellent facilities, is very poor. Furthermore, access is a bit difficult for first-time visitors. Perhaps the management and maintenance of the hotel's facilities and rooms could be improved.
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4 people find it helpful
I***n
icon-origin-TRAVELOKA
7.3
/10
Reviewed 17 week(s) ago
2x stayed here, first time the room was okay as ordered. x this is bad even though there is only a difference of g until a month. The room is not according to the order, already written in the note asking for a room facing the street, the reception info is out of stock if the room is facing the city. odhl the order is already city viuw and there is a note facing the street. Ordered king given type Hollywood not real king. When the reception asked why the note did not appear, wanted to move to a city viuw room, asked how much to add, they said it was out of stock, checked on traveloka there are still 3 rooms left. The floor looks like it was not prepared before being sold because the floor looks like it was not swept. What is the function of the note if the end is not visible during the ci process.
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4 people find it helpful
D***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 19 week(s) ago
The room was clean, but the towels were old and could be replaced. There are plenty of convenience stores nearby, and the airport is close by. The price is affordable. Recommended for transit.
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1 people find it helpful
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
A unique and comfortable place to stay because it is combined with an apartment.
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2 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
5.4
/10
Reviewed 20 week(s) ago
1. The hotel room was very clean for a hotel of this class. I found clumps of hair in the refrigerator, the lights were dim, and the bathroom was also poorly maintained. 2. The shower was broken, the water temperature control was broken, and there was only one toothbrush provided, even though I was staying with my wife. The towels provided were not very clean. 3. The room phone didn't work, so I couldn't call reception. 4. The Wi-Fi wouldn't connect, and the signal was very weak in the hotel area. 5. The elevator was often broken. 6. Paid parking, which should be available for hotel guests, was charged Rp 8,000 per parking, and I stayed from Saturday to Tuesday. 7. The hotel is located in a congested area.
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R***y
icon-Transit
Transit
icon-origin-TRAVELOKA
5.4
/10
Reviewed 20 week(s) ago
The hotel is actually nice, the room is spacious, but everything is fined and written in the room such as dirty blankets etc., but the facilities provided are lacking, for example cleanliness, there are many stains on the sheets and towels. So I just reported to the reception that I had received stained sheets and blankets to avoid fines.
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2 people find it helpful
L***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
💯👍 Awesome, the room is also clean, the staff is very friendly.
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IMAM Z. C.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
The service from the staff was very friendly, but because there were several rooms next to the room I was staying in that were being renovated, it was a bit noisy.
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2 people find it helpful
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Beny A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Good, cheap, clean, just right for that price.
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S***a
icon-origin-TRAVELOKA
6.4
/10
Reviewed 27 week(s) ago
This hotel is designed for apartments, so the air conditioning is located in the rooms. The AC is very loud and disrupts sleep. It can be set to a different mode, but if it's set to just air (no sound), the room gets hot. The rooms, etc., are old and have minimal maintenance.
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Number of reviews per page
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Exterior 4 The Square Surabaya Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Square Surabaya Hotel

Traveloka (9,704)
Other sources (72)
8.3
Very Good
From 9,704 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

7.9

Location

8.3

Service and Facilites

8.1

People often mention about The Square Surabaya Hotel
All
Bedroom (31)
Staff Friendliness (29)
Surroundings (27)
Ambiance (27)
Bathroom (25)
Room Space (23)
Accessibility (20)
Hotel Area (19)
Distance to City Center (16)
Family Friendly (15)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Square Surabaya Hotel

Number of reviews per page
20
40
Customer reviews
d***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Parking requires clever reading of directions, overall ok.
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Overall, it was okay. Although the system incorrectly detected the room type, the staff was friendly, service was fast, and the rooms and pool area were clean. It's close to a minimarket, food stalls, and an ATM.
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V***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Stayed in executive and deluxe twin type rooms with family, it was fun, very worth it, the price is under 500 but the room is spacious, clean, the atmosphere is calm, all staff & front office are friendly, strategic location close to Lawson & Kopi Kenangan & Family Mart, close to culinary, various culinary choices are available because it is close to Petra campus, no confusion looking for food, the swimming pool facilities are calm and the gym too, recommend for The Square Hotel Surabaya, next time will stay here again with family 😊
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V***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Stayed in executive and deluxe twin type rooms with family, it was fun, very worth it, the price is under 500 but the room is spacious, clean, the atmosphere is calm, all staff & front office are friendly, strategic location close to Lawson & Kopi Kenangan & Family Mart, close to culinary, various culinary choices are available because it is close to Petra campus, no confusion looking for food, calm swimming pool facilities, gym too, recommend for The Square Hotel Surabaya, next time will stay here again with family 😊
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A***a
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Business
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9.1
/10
Reviewed 7 week(s) ago
It's quite far from the culinary center and the city, but overall it's okay.
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A***a
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10.0
/10
Reviewed 11 week(s) ago
The most worthwhile part is free access to the pool and gym. The view is definitely of the city lights.
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S***h
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10.0
/10
Reviewed 11 week(s) ago
It's quite comfortable, the check-in and check-out process is also fast.
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Abdul B.
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8.5
/10
Reviewed 11 week(s) ago
Near the mall, there is also a lot of food
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A***a
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10.0
/10
Reviewed 13 week(s) ago
The location makes it very easy to find food because it is close to various shops. Recommended ⭐⭐⭐⭐⭐
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1 people find it helpful
Andika B. P.
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Staycation
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8.5
/10
Reviewed 15 week(s) ago
Our family stayed here because we had stayed here for a few nights a few years ago and were very satisfied with the service and facilities. However, things felt different when we returned a few days ago. First, when we arrived, the sheets were covered in hair, the mattress was also very dirty, and there were even footprints or shoes on the blanket. It seemed like the sheets hadn't been changed by the previous customer. I tried calling the lobby by dialing 0 but couldn't get through, so I had to go down to complain in person. To my appreciative satisfaction, they replaced them immediately, and I found the process very quick. Second, it turned out the hotel restaurant was now closed, so if we wanted to eat, we had to go outside. Luckily, there was a Family Mart, Kopi Kenangan, and Lawson downstairs. There are also quite a few eateries around the hotel, but if it rains, it becomes even more difficult. Third, access to the pool and gym is also limited by an access card, which, according to the notice, can only be used once per day. Coincidentally, I only received one access card, and even that wasn't working, so I had to ask the staff to open it. The gym equipment needs careful attention, as it wasn't lubricated, so some of the equipment wasn't working optimally. Overall, I can only give it a 6.5 out of 10, a stark contrast to my last stay. I probably won't be staying here again, as I can get better facilities elsewhere for the same price. Hopefully, they can improve further to avoid disappointing existing customers.
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R***a
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5.9
/10
Reviewed 16 week(s) ago
Perhaps my expectations were too high. The Square is quite well-known for a hotel/apartment on campus. However, the cleanliness of the rooms, despite the excellent facilities, is very poor. Furthermore, access is a bit difficult for first-time visitors. Perhaps the management and maintenance of the hotel's facilities and rooms could be improved.
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I***n
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7.3
/10
Reviewed 17 week(s) ago
2x stayed here, first time the room was okay as ordered. x this is bad even though there is only a difference of g until a month. The room is not according to the order, already written in the note asking for a room facing the street, the reception info is out of stock if the room is facing the city. odhl the order is already city viuw and there is a note facing the street. Ordered king given type Hollywood not real king. When the reception asked why the note did not appear, wanted to move to a city viuw room, asked how much to add, they said it was out of stock, checked on traveloka there are still 3 rooms left. The floor looks like it was not prepared before being sold because the floor looks like it was not swept. What is the function of the note if the end is not visible during the ci process.
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D***y
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8.2
/10
Reviewed 19 week(s) ago
The room was clean, but the towels were old and could be replaced. There are plenty of convenience stores nearby, and the airport is close by. The price is affordable. Recommended for transit.
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D***i
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Staycation
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8.5
/10
Reviewed 20 week(s) ago
A unique and comfortable place to stay because it is combined with an apartment.
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Verified Traveler
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Business
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5.4
/10
Reviewed 20 week(s) ago
1. The hotel room was very clean for a hotel of this class. I found clumps of hair in the refrigerator, the lights were dim, and the bathroom was also poorly maintained. 2. The shower was broken, the water temperature control was broken, and there was only one toothbrush provided, even though I was staying with my wife. The towels provided were not very clean. 3. The room phone didn't work, so I couldn't call reception. 4. The Wi-Fi wouldn't connect, and the signal was very weak in the hotel area. 5. The elevator was often broken. 6. Paid parking, which should be available for hotel guests, was charged Rp 8,000 per parking, and I stayed from Saturday to Tuesday. 7. The hotel is located in a congested area.
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R***y
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Transit
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5.4
/10
Reviewed 20 week(s) ago
The hotel is actually nice, the room is spacious, but everything is fined and written in the room such as dirty blankets etc., but the facilities provided are lacking, for example cleanliness, there are many stains on the sheets and towels. So I just reported to the reception that I had received stained sheets and blankets to avoid fines.
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L***s
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Staycation
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10.0
/10
Reviewed 21 week(s) ago
💯👍 Awesome, the room is also clean, the staff is very friendly.
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IMAM Z. C.
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Staycation
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8.5
/10
Reviewed 27 week(s) ago
The service from the staff was very friendly, but because there were several rooms next to the room I was staying in that were being renovated, it was a bit noisy.
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Beny A.
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10.0
/10
Reviewed 27 week(s) ago
Good, cheap, clean, just right for that price.
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S***a
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6.4
/10
Reviewed 27 week(s) ago
This hotel is designed for apartments, so the air conditioning is located in the rooms. The AC is very loud and disrupts sleep. It can be set to a different mode, but if it's set to just air (no sound), the room gets hot. The rooms, etc., are old and have minimal maintenance.
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1 people find it helpful
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