The Suminar Hotel

Hotels
7.6
/10
Pleasant
379 reviews

What Guests Say About Their Stay

Panji S.
10.0
/ 10
Friendly service, professional receptionist, fitting price in pocket
See original
Suci Santy Risalah
9.1
/ 10
The rooms are clean, service is friendly.
See original
In the Area
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Jalan Otto Iskandardinata No. 267,Tarogong,Tarogong Kaler, Garut, Tarogong Kidul, Garut, Jawa Barat, Indonesia, 44151

Main Facilities

Read More
AC
Restaurant
24-Hour Front Desk
Parking
WiFi
Staying at The Suminar Hotel is a good choice when you are visiting Tarogong Kidul. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around The Suminar Hotel

Jalan Otto Iskandardinata No. 267,Tarogong,Tarogong Kaler, Garut, Tarogong Kidul, Garut, Jawa Barat, Indonesia, 44151
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Lobby The Suminar Hotel
Lobby 2 The Suminar Hotel

Discover More About The Suminar Hotel

The Suminar Hotel Rates per Night

The Suminar Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best The Suminar Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

The Suminar Hotel Location & Address

The Suminar Hotel is located at Jalan Otto Iskandardinata No. 267,Tarogong,Tarogong Kaler, Garut, Tarogong Kidul, Garut, Jawa Barat, Indonesia, 44151. It's situated in the Garut area of Indonesia, known for its scenic landscapes and traditional arts. The hotel is approximately 3 km from the city center.

How to go to The Suminar Hotel from Airport

Arranging your hotel transfer from the airport to hotel can be a breeze with a few options. Whether you're looking for speed or affordability, here's how to get to The Suminar Hotel:

  • Taxi (most direct):

    A taxi from Husein Sastranegara International Airport (BDO) in Bandung to The Suminar Hotel is the most direct option. The journey takes approximately 3-4 hours, depending on traffic, and costs around IDR 300,000 - IDR 400,000.
  • Ride Hailing (convenient):

    Ride Hailing services are readily available at the airport. This option offers a balance of convenience and cost, similar to a taxi in terms of price and travel time.
  • Traveloka (pre-booked):

    Pre-booking a car through Traveloka can ensure a smooth and hassle-free transfer. You can arrange for a private car to pick you up from the airport and take you directly to the hotel.
  • Public Bus and Angkot (most affordable):

    Take a Damri bus from the airport to Leuwi Panjang bus terminal in Bandung. From there, take a bus to Garut. Once in Garut, you can take an Angkot (local minibus) or a taxi to The Suminar Hotel. This is the most affordable option but also the most time-consuming, taking around 5-6 hours.

Tips:

For the most convenient route, consider pre-booking a car through Traveloka or using a Ride Hailing service. This will save you time and ensure a comfortable journey, especially if you have luggage.

The Suminar Hotel Reviews & Summary

Looking for all about hotel The Suminar Hotel? Hotel reviews often highlight the hotel's excellent location and comfortable accommodations. Guests consistently praise the friendly staff and the overall cleanliness of the hotel.

What guests love about The Suminar Hotel is its serene atmosphere and proximity to local attractions. The standout feature is the beautiful garden area, perfect for relaxation. One recent review stated, "A wonderful stay! The staff were incredibly helpful, and the rooms were spotless. The garden was a lovely place to unwind after a day of exploring Garut."

The Suminar Hotel Room Types Available

Choosing the right hotel room type can make all the difference in your stay. The Suminar Hotel offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:

  • Standard Room:

    These rooms offer comfortable accommodation with a double bed or two twin beds. Non-smoking rooms are available.
  • Deluxe Room:

    Slightly larger than the standard rooms, the Deluxe Rooms offer extra space and may include a seating area. Some rooms have bathtubs.
  • Suite:

    The Suites provide a separate living area and bedroom, offering more space and privacy. Some suites offer views of the surrounding mountains.
  • Family Room:

    Designed for families, these rooms can accommodate up to four people and may include a king-size bed and two twin beds.
  • Pet-Friendly Room:

    The Suminar Hotel offers designated pet-friendly rooms. An additional charge of IDR 100,000 per night applies. Guests must inform the hotel in advance and adhere to the hotel's pet policy.

Hotel Facilities in The Suminar Hotel

The Suminar Hotel boasts a range of hotel facilities designed to enhance your stay. From relaxing amenities to convenient services, here's what you can expect:

  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open from 7:00 AM to 7:00 PM.
  • Restaurant:

    The hotel's restaurant serves a variety of Indonesian and international dishes.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Prices start from IDR 150,000.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 5:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Parking:

    Free parking is available for hotel guests.
  • 24-Hour Front Desk:

    The front desk is staffed 24 hours a day to assist with any needs.

Hotel Buffet or Restaurant/Cafe in The Suminar Hotel

The Suminar Hotel offers delightful dining experiences with its hotel restaurant and cafe. Whether you're looking for a hearty buffet or a quick coffee, here's what you can expect:

  • Suminar Restaurant:

    This is the main hotel restaurant, serving a buffet breakfast and à la carte options for lunch and dinner. The cuisine is a mix of Indonesian and international dishes. The buffet breakfast costs approximately SGD 15 per person and is open from 6:00 AM to 10:00 AM.
  • Lobby Cafe:

    The Lobby Cafe offers a selection of coffee, tea, pastries, and light snacks. It's the perfect spot for a quick bite or a relaxing afternoon. Open from 10:00 AM to 10:00 PM.
  • Signature Dish:

    Don't miss the hotel's signature dish, "Nasi Liwet Suminar," a traditional Sundanese rice dish cooked with herbs and spices.

The Suminar Hotel Airport pickups and How to Book

Looking for hotels with airport shuttle services? The Suminar Hotel offers a convenient hotel to airport transfer service for its guests. Here's how to book and what you need to know:

To arrange an airport pick-up, contact the hotel directly at least 24 hours in advance. You can provide your flight details and estimated arrival time. The hotel will then arrange for a driver to meet you at Husein Sastranegara International Airport (BDO) in Bandung. The cost for the airport pick-up service is approximately IDR 350,000.

Nearby MRT Station & Bus Stops

Navigating Garut using public transport is relatively straightforward, although there isn't an MRT system. Here's information on nearby bus stations and bus stops nearby:

  • Garut Bus Terminal:

    The main bus terminal is located approximately 4 km from The Suminar Hotel. From here, you can catch buses to various destinations in Java.
  • Angkot Stops:

    Angkots (local minibuses) are a common mode of transport in Garut. You can find Angkot stops along the main roads near the hotel.

To use public transport, you can pay in cash directly to the driver. A ride on an Angkot typically costs around IDR 5,000. For buses, the fare depends on the destination.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go with the family? Garut offers a variety of attractions suitable for all ages. Here are some nearby sightseeing places and things to see nearby:

  • Kampung Sampireun:

    A traditional Sundanese village with a serene lake and floating restaurants. Distance from hotel: 10 km. Entry price: Free (activities and dining extra).
  • Darajat Pass:

    A highland area with hot springs, water parks, and stunning views. Distance from hotel: 15 km. Entry price: IDR 20,000 (SGD 1.80).
  • Situ Bagendit:

    A beautiful lake surrounded by lush greenery, perfect for boating and picnics. Distance from hotel: 8 km. Entry price: IDR 10,000 (SGD 0.90).
  • Candi Cangkuang:

    An ancient Hindu temple located on a small island in a lake. Distance from hotel: 12 km. Entry price: IDR 15,000 (SGD 1.35).
  • Garut Chocolate House:

    A chocolate factory and shop offering tours and tastings. Distance from hotel: 5 km. Entry price: Free (tastings and purchases extra).

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near The Suminar Hotel (Garut)

Exploring the local food scene is a must when visiting Garut. Here are some nearby dining options to satisfy your cravings:

Cafes/Restaurants:

  • Mie Kocok Mang Dadeng:

    A popular spot for Mie Kocok, a traditional noodle soup dish.
  • RM Asep Strawberry:

    Known for its Sundanese cuisine and strawberry-themed dishes.
  • Pizza Hut:

    A familiar option for pizza lovers.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Ketoprak:

    A vegetarian dish made with tofu, rice noodles, and peanut sauce.
  • Siomay:

    Steamed fish dumplings with peanut sauce.
  • Batagor:

    Fried tofu and fish dumplings with peanut sauce.

Shopping places near The Suminar Hotel (Garut)

Looking for some retail therapy? Here are some nearby shopping destinations in and around Garut:

  • Garut Trade Center (GTC):

    A large shopping mall with a variety of shops and restaurants.
  • Ramayana Department Store:

    A department store offering clothing, accessories, and household goods.
  • Pasar Ciawitali:

    A traditional market where you can find local produce, snacks, and souvenirs.

Other Places to Stay Near The Suminar Hotel

If The Suminar Hotel is fully booked or you're looking for alternative accommodations, here are some other options in Garut:

Luxury/5–6 Star Hotels Nearby:

  • Swiss-Belhotel Garut:

    Offers modern rooms, a swimming pool, and a restaurant.
  • Favehotel Cimanuk Garut:

    Features comfortable rooms and a convenient location.
  • Augusta Hotel Garut:

    Provides a relaxing stay with beautiful views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Hotel Santika Garut:

    Offers well-appointed rooms, a swimming pool, and a restaurant.
  • Danau Dariza Resort Hotel:

    Features a serene atmosphere and beautiful lake views.
  • Kamojang Green Hotel & Resort:

    Provides a relaxing stay with hot spring facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • SPOT ON 2241 Hotel Sumber Alam Syariah:

    Offers affordable and comfortable accommodation.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel in Garut is easy with Traveloka. Whether you're looking for a luxurious resort or a budget-friendly option, there's something for everyone. Check hotel availability and make your hotel reservations today!

Don't miss out on the best deals and promotions. Book your stay at The Suminar Hotel or explore other options on Traveloka. Start planning your trip to Garut now!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next adventure.

All facilities in The Suminar Hotel

Bar, Cafe and Lounge The Suminar Hotel
Bar, Cafe and Lounge
Functional Hall The Suminar Hotel
Functional Hall
Lobby The Suminar Hotel
Lobby
Exterior The Suminar Hotel
Exterior
Bedroom The Suminar Hotel
Bedroom

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Smoking area
  • Terrace

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Food and Drinks

  • Breakfast and lunch
  • Breakfast (surcharge)
  • Brunch
  • Cafe
  • Dining area
  • Snack bar

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Newspaper in lobby
  • Tours
  • Wedding service

Business Facilities

  • Meeting facilities
  • Photocopier
  • Projector

Transportation

  • Car rental
  • Garage

Connectivity

  • LAN Internet
  • Free WiFi

Accommodation Policy & General Information in The Suminar Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.





General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Suminar Hotel
30
Another facilities in The Suminar Hotel
Ballroom, Banquet, Connecting rooms, Family room, Heater

Frequently asked question in The Suminar Hotel

What are available facilities at The Suminar Hotel?
There are top facilites at The Suminar Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Suminar Hotel?
The standard check-in time at The Suminar Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Suminar Hotel provide breakfast?
Yes, The Suminar Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Suminar Hotel
The Suminar Hotel has a 0.0-star rating.
How many rooms are available at The Suminar Hotel
The Suminar Hotel has 30.
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More Reviews from Other Guests in The Suminar Hotel

7.6
Pleasant
From 379 reviews
Provided by travelers on
Cleanliness

7.5

Room Comfort

7.6

Meal

7.4

Location

8.1

Service and Facilites

7.5

People often mention about The Suminar Hotel
All
Distance to City Center (9)
Accessibility (8)
Staff Friendliness (8)
Room Space (6)
Bathroom (6)
Wifi (4)
Ambiance (4)
Bedroom (4)
Surroundings (3)
Hotel Area (3)
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Traveler Reviews The Suminar Hotel

Number of reviews per page
20
40
Customer reviews
Buyek C.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff are great, kind, and friendly, very pleasant. The place is clean.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 7 week(s) ago
The atmosphere was a bit quiet, the room was okay, but the bathroom water was very small. Even from dawn until morning, there was no water at all for ablutions for morning prayers. So, we overslept a bit. It wasn't anticipated because there was reportedly a problem with the pump. The breakfast menu was rather bland.
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rudi a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 8 week(s) ago
I swear I was so disappointed, even though the location was okay, the room was also clean. But what made it uncomfortable was when the bathroom water was off and it was very, very annoying. Imagine you're taking a shit and when you want to wash it turns out the water doesn't flow, there's no toilet paper, there's no trash can in the room. It's really a shame. Even though I wanted to give a good review because of the cleanliness of the room, unfortunately this hotel made a fatal mistake with the bathroom water not flowing and I complained and called many times, and was stuck in the bathroom for 15 minutes because I couldn't wash while taking a shit. When the water didn't flow at first, I tried to be positive, thinking it was okay, maybe it was because of the power outage. But it turned out that at 5 am in the morning I wanted to take a shower, ehhhh the water didn't flow anymore, I had to rush to take a shower because I had to take the morning train. Then complained that it turned out that the water pump was deliberately not turned on because it was often full, oh my gosh, I was really disappointed, why not use an automatic float that turns off the pump when the water is full and turns on when the water is low. It's really a shame, right? Even though the room is clean, there is no trash can in the room, the wifi doesn't work, the TV doesn't work, the AC isn't cold, and there's no tea or coffee either. Please, Suminar Hotel Management, look at your customers' complaints. It's really a shame, right? 😭😭😭😭😭
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Teddi R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
quite good in service, the rooms are quite comfortable, but the sound of vehicles is quite audible in the rooms at the front
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2 people find it helpful
F***s
icon-origin-TRAVELOKA
8.3
/10
Reviewed 26 week(s) ago
no towels provided, cleanliness is lacking, food is delicious, AC is on, TV is good
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1 people find it helpful
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
Everything went well, I liked staying at Suminar Hotel. The room was big, comfortable and clean, the breakfast was also delicious, the downside is that this hotel does not provide toiletries and the wifi was having problems when I stayed.
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1 people find it helpful
G***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
Lack of drinking water & toiletries. Shower with cold water.
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1 people find it helpful
Azriel F.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 32 week(s) ago
Recommendation for small families who want to vacation in Garut city, order a deluxe room and get 2 fairly large beds. The room is clean and the bathroom is clean. In front of the room is directly to the car park
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2 people find it helpful
M***D
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 34 week(s) ago
You have to complain first before it gets fixed.
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Sandra K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Nice, clean, flexible check in hours.
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1 people find it helpful
G***t
icon-origin-TRAVELOKA
8.4
/10
Reviewed 40 week(s) ago
The hotel staff is nice, the hotel rooms are quite comfortable, easy access, facilities are in accordance with the affordable price.
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2 people find it helpful
R***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 42 week(s) ago
Affordable pocket-friendly prices
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2 people find it helpful
T***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 42 week(s) ago
Hotel staff are not responsive to complaints, the bathroom shower leaks and there is no toilet tissue available.
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3 people find it helpful
R***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 42 week(s) ago
Very comfortable and the price is safe for your wallet
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 55 week(s) ago
Quite comfortable, the room facilities must be requested in advance not provided immediately
Find this review helpful?
E***o
icon-Transit
Transit
icon-origin-TRAVELOKA
5.3
/10
Reviewed 63 week(s) ago
Entering the hotel at night and entering the first hotel room immediately the smell of cigarettes was very strong, the water heater had no sugar, no towels, so I had to ask the water heater officer, the hot water didn't come out, I complained to the officer, waited for him but he didn't come, finally I took a shower with lukewarm water until morning, it was still the same when I complained, the answer was the same. In the room there were still cigarette butts on the floor even though we didn't smoke, the bathroom walls were black and hadn't been cleaned. It's just a shame, it's not worth the rental price. Please pay attention to the cleanliness of the room and the preparation before the guest arrives, thank you
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2 people find it helpful
Fahmi R. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 72 week(s) ago
Got a double bed, spacious room, hotel model like a boarding house, I prefer direct access to the yard, going back and forth or ordering food, you don't need to go to the lobby, the breakfast is also delicious, next time I'll stay here again, the downside is that 1 water heater is turned off and I have to complain just turn it on first.
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1 people find it helpful
R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 74 week(s) ago
Towels and Wifi Passwords are not provided.
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2 people find it helpful
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Bagus P. T.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 78 week(s) ago
Responsive and friendly staff during service. Many places to eat around the hotel. Spacious parking.
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C***a
icon-origin-TRAVELOKA
6.2
/10
Reviewed 81 week(s) ago
There are no toiletries. The bathroom is dirty.
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Number of reviews per page
20
40

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Lobby 4 The Suminar Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.6
Pleasant
From 379 reviews
Provided by travelers on
Cleanliness

7.5

Room Comfort

7.6

Meal

7.4

Location

8.1

Service and Facilites

7.5

People often mention about The Suminar Hotel
All
Distance to City Center (9)
Accessibility (8)
Staff Friendliness (8)
Room Space (6)
Bathroom (6)
Wifi (4)
Ambiance (4)
Bedroom (4)
Surroundings (3)
Hotel Area (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Suminar Hotel

Number of reviews per page
20
40
Customer reviews
Buyek C.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff are great, kind, and friendly, very pleasant. The place is clean.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 7 week(s) ago
The atmosphere was a bit quiet, the room was okay, but the bathroom water was very small. Even from dawn until morning, there was no water at all for ablutions for morning prayers. So, we overslept a bit. It wasn't anticipated because there was reportedly a problem with the pump. The breakfast menu was rather bland.
Translated by Google Icon
See original
Find this review helpful?
rudi a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 8 week(s) ago
I swear I was so disappointed, even though the location was okay, the room was also clean. But what made it uncomfortable was when the bathroom water was off and it was very, very annoying. Imagine you're taking a shit and when you want to wash it turns out the water doesn't flow, there's no toilet paper, there's no trash can in the room. It's really a shame. Even though I wanted to give a good review because of the cleanliness of the room, unfortunately this hotel made a fatal mistake with the bathroom water not flowing and I complained and called many times, and was stuck in the bathroom for 15 minutes because I couldn't wash while taking a shit. When the water didn't flow at first, I tried to be positive, thinking it was okay, maybe it was because of the power outage. But it turned out that at 5 am in the morning I wanted to take a shower, ehhhh the water didn't flow anymore, I had to rush to take a shower because I had to take the morning train. Then complained that it turned out that the water pump was deliberately not turned on because it was often full, oh my gosh, I was really disappointed, why not use an automatic float that turns off the pump when the water is full and turns on when the water is low. It's really a shame, right? Even though the room is clean, there is no trash can in the room, the wifi doesn't work, the TV doesn't work, the AC isn't cold, and there's no tea or coffee either. Please, Suminar Hotel Management, look at your customers' complaints. It's really a shame, right? 😭😭😭😭😭
Read More
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Find this review helpful?
Profile Picture
Teddi R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
quite good in service, the rooms are quite comfortable, but the sound of vehicles is quite audible in the rooms at the front
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2 people find it helpful
F***s
icon-origin-TRAVELOKA
8.3
/10
Reviewed 26 week(s) ago
no towels provided, cleanliness is lacking, food is delicious, AC is on, TV is good
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1 people find it helpful
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
Everything went well, I liked staying at Suminar Hotel. The room was big, comfortable and clean, the breakfast was also delicious, the downside is that this hotel does not provide toiletries and the wifi was having problems when I stayed.
Translated by Google Icon
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1 people find it helpful
G***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
Lack of drinking water & toiletries. Shower with cold water.
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1 people find it helpful
Azriel F.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 32 week(s) ago
Recommendation for small families who want to vacation in Garut city, order a deluxe room and get 2 fairly large beds. The room is clean and the bathroom is clean. In front of the room is directly to the car park
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2 people find it helpful
M***D
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Leisure
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6.8
/10
Reviewed 34 week(s) ago
You have to complain first before it gets fixed.
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Sandra K.
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10.0
/10
Reviewed 35 week(s) ago
Nice, clean, flexible check in hours.
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1 people find it helpful
G***t
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8.4
/10
Reviewed 40 week(s) ago
The hotel staff is nice, the hotel rooms are quite comfortable, easy access, facilities are in accordance with the affordable price.
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2 people find it helpful
R***i
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Transit
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8.5
/10
Reviewed 42 week(s) ago
Affordable pocket-friendly prices
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2 people find it helpful
T***o
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Leisure
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8.7
/10
Reviewed 42 week(s) ago
Hotel staff are not responsive to complaints, the bathroom shower leaks and there is no toilet tissue available.
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3 people find it helpful
R***i
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Business
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8.5
/10
Reviewed 42 week(s) ago
Very comfortable and the price is safe for your wallet
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M***d
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Business
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8.2
/10
Reviewed 55 week(s) ago
Quite comfortable, the room facilities must be requested in advance not provided immediately
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E***o
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Transit
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5.3
/10
Reviewed 63 week(s) ago
Entering the hotel at night and entering the first hotel room immediately the smell of cigarettes was very strong, the water heater had no sugar, no towels, so I had to ask the water heater officer, the hot water didn't come out, I complained to the officer, waited for him but he didn't come, finally I took a shower with lukewarm water until morning, it was still the same when I complained, the answer was the same. In the room there were still cigarette butts on the floor even though we didn't smoke, the bathroom walls were black and hadn't been cleaned. It's just a shame, it's not worth the rental price. Please pay attention to the cleanliness of the room and the preparation before the guest arrives, thank you
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2 people find it helpful
Fahmi R. H.
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Leisure
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9.7
/10
Reviewed 72 week(s) ago
Got a double bed, spacious room, hotel model like a boarding house, I prefer direct access to the yard, going back and forth or ordering food, you don't need to go to the lobby, the breakfast is also delicious, next time I'll stay here again, the downside is that 1 water heater is turned off and I have to complain just turn it on first.
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R***n
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Staycation
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6.4
/10
Reviewed 74 week(s) ago
Towels and Wifi Passwords are not provided.
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2 people find it helpful
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Bagus P. T.
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Transit
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10.0
/10
Reviewed 78 week(s) ago
Responsive and friendly staff during service. Many places to eat around the hotel. Spacious parking.
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C***a
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6.2
/10
Reviewed 81 week(s) ago
There are no toiletries. The bathroom is dirty.
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