Wiltop Hotel Jambi

Hotels
Preferred Partner
8.4
/10
Very Good
3,999 reviews

What Guests Say About Their Stay

Staff Friendliness (68)
Distance To City Center (66)
Surroundings (66)
Room Space (65)
Danial J.
6.7
/ 10
Bathroom problem with hot water supply.
Guest
9.7
/ 10
Super and very good for family vacation.
Donald Erickson Tobing
8.5
/ 10
Good hotel, close to shopping center.
Hamdi Hamdi
8.5
/ 10
Nice, I feel comfortable at Wiltop Hotel, great...
Kevin W.
9.1
/ 10
Recommended budget hotel for holiday in Jambi.
In the Area
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JL. Sultan Thaha No. 17, Pasar Jambi, Jambi, Jambi Province, Indonesia, 36111

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Wiltop Hotel Jambi is a hotel in a good neighborhood, which is located at Pasar Jambi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Wiltop Hotel Jambi

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JL. Sultan Thaha No. 17, Pasar Jambi, Jambi, Jambi Province, Indonesia, 36111
Lobby Wiltop Hotel Jambi
Lobby 2 Wiltop Hotel Jambi

Discover More About Wiltop Hotel Jambi

Wiltop Hotel Jambi Rates per Night

Wiltop Hotel Jambi room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Wiltop Hotel Jambi hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Wiltop Hotel Jambi Location & Address

Wiltop Hotel Jambi is located at JL. Sultan Thaha No. 17, Pasar Jambi, Jambi, Provinsi Jambi, Indonesia, 36111. It's situated in the Jambi area of Indonesia, offering a convenient base for exploring the city. The hotel is approximately 5 km from the city center.

How to go to Wiltop Hotel Jambi from Airport

Getting from Sultan Thaha Airport (DJB) to Wiltop Hotel Jambi is a breeze, with several convenient options available. Whether you're looking for the quickest route or the most budget-friendly one, here's a breakdown of your choices for a smooth hotel transfer.

  • Taxi (Most Direct):

    A taxi is the most straightforward way to get to Wiltop Hotel Jambi. You'll find taxis readily available outside the airport terminal. The journey typically takes around 20-30 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka are also available at Sultan Thaha Airport. Simply book a ride through the app, and a driver will pick you up from the designated area. This option offers a fixed price, so you know exactly what you'll pay.
  • Airport Shuttle (Pre-booked):

    Some hotels, including Wiltop Hotel Jambi, may offer an airport shuttle service. This usually needs to be booked in advance, so check with the hotel directly to arrange this.
  • Public Bus (Most Affordable):

    While less direct, taking a public bus is the cheapest option. You'll need to check the bus routes and schedules to see if there's a service that passes near the hotel. This option is best suited for budget travellers with more time.

Tips:

For the most convenient route, consider booking a ride hailing service through Traveloka or arranging an airport shuttle with Wiltop Hotel Jambi in advance. This will save you time and hassle upon arrival.

Wiltop Hotel Jambi Reviews & Summary

Looking for all about hotel Wiltop Hotel Jambi? This hotel consistently receives positive hotel reviews for its comfortable accommodations and convenient location. Guests particularly appreciate the friendly staff and the range of amenities available.

What guests love about Wiltop Hotel Jambi is its central location, making it easy to explore the city's attractions. The hotel also boasts a standout feature: its rooftop pool with panoramic city views. This provides a relaxing oasis after a day of sightseeing. One happy guest wrote: "The staff were incredibly helpful, and the rooftop pool was amazing! I would definitely stay here again."

Wiltop Hotel Jambi Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Wiltop Hotel Jambi offers a variety of categories of hotel rooms to suit different needs and preferences. From cosy standard rooms to spacious suites, there's a hotel bedroom type for everyone.

  • Standard Room:

    These rooms offer comfortable accommodation with a double or twin beds. Non-smoking rooms are available.
  • Deluxe Room:

    Slightly larger than the standard rooms, the deluxe rooms offer extra space and enhanced amenities. Some rooms have bathtubs.
  • Executive Suite:

    These suites feature a separate living area and bedroom, providing ample space for relaxation.
  • Family Room:

    Designed for families, these rooms offer multiple beds or connecting rooms.
  • Smoking/Non-Smoking Rooms:

    Specify your preference when booking.
  • Pet-Friendly Rooms:

    Wiltop Hotel Jambi does not currently offer pet-friendly rooms.

Hotel Facilities in Wiltop Hotel Jambi

Wiltop Hotel Jambi offers a wide range of hotel amenities to ensure a comfortable and enjoyable stay. Whether you're travelling for business or leisure, you'll find plenty of hotel facilities to keep you entertained and relaxed.

  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your stay with the hotel's well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa. Extra fees apply.
  • Restaurant:

    Savor delicious meals at the hotel's on-site restaurant.
  • Business Center:

    Stay connected and productive with the hotel's business center.
  • Kids' Club:

    Keep the little ones entertained at the supervised kids' club.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Parking:

    Free parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Wiltop Hotel Jambi

Wiltop Hotel Jambi boasts several dining options, including a hotel buffet and a hotel restaurant, to satisfy your culinary cravings. Whether you're in the mood for local Indonesian cuisine or international fare, you'll find something to tempt your taste buds.

  • Serasan Restaurant:

    This is the hotel's main restaurant, serving a buffet breakfast, lunch, and dinner. The buffet features a wide variety of Indonesian and international dishes. Price per person: SGD 25. Opening hours: 6:00 AM to 10:00 PM.
  • Lobby Lounge:

    Enjoy light snacks, coffee, and cocktails in the relaxed atmosphere of the lobby lounge. Opening hours: 10:00 AM to 11:00 PM.
  • Signature Dish:

    Don't miss the opportunity to try the hotel's signature dish, "Gulai Ikan Patin," a traditional Jambi fish curry.

Wiltop Hotel Jambi Airport pickups and How to Book

Looking for hotels with airport shuttle services? Wiltop Hotel Jambi offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport and transport you to the hotel. Additional charges may apply.

Nearby MRT Station & Bus Stops

While Jambi doesn't have an MRT system, there are several nearby bus stops that provide convenient access to the city's attractions. Knowing the nearby MRT station and nearby bus station locations can help you navigate the area with ease.

  • Halte Trans Siginjai Ahmad Yani:

    Approximately 1 km from the hotel.
  • Halte Trans Siginjai JPM:

    Approximately 1.5 km from the hotel.

Public transport in Jambi typically requires cash payment. You can purchase tickets directly from the bus conductor.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and searching for nearby activities? Jambi offers a variety of nearby places to go that are perfect for families and kids. From wildlife encounters to cultural experiences, there's plenty of stuff to see nearby.

  • Jambi Zoo:

    Get up close and personal with a variety of animals at the Jambi Zoo. Distance from hotel: 10 km. Entry price: SGD 3.
  • Muaro Jambi Temple Complex:

    Explore the ancient ruins of this historical temple complex. Distance from hotel: 25 km. Entry price: SGD 2.
  • Taman Rimba Zoo & Recreation Park:

    A combination of zoo and recreation park, perfect for a family day out. Distance from hotel: 8 km. Entry price: SGD 4.
  • Gentala Arasy Pedestrian Bridge:

    A unique pedestrian bridge with a clock tower and scenic views. Distance from hotel: 6 km. Free entry.
  • Angso Duo Modern Market:

    Experience the local culture at this bustling market. Distance from hotel: 7 km. Free entry (prices vary for purchases).

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Wiltop Hotel Jambi (Jambi)

Craving some delicious nearby dining options? Jambi offers a diverse culinary scene, with plenty of local food and local restaurant choices to satisfy your appetite. From cosy cafes to bustling street food stalls, there's something for everyone.

Cafes/Restaurants:

  • Excelso Coffee:

    A popular coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • Pizza Hut:

    Enjoy classic pizzas and pasta dishes at this well-known international chain.
  • RM Pondok Pindang Sarinande:

    A local restaurant specializing in "Pindang," a traditional Indonesian fish soup.

Local Street Food:

  • Sate Padang:

    Grilled meat skewers served with a spicy peanut sauce.
  • Nasi Goreng:

    Fried rice with various toppings, such as chicken, shrimp, and vegetables.
  • Mie Celor:

    A noodle dish served in a rich coconut milk-based broth.
  • Martabak:

    A sweet or savory pancake filled with various ingredients.
  • Pempek:

    A traditional fish cake served with a sweet and sour sauce.

Shopping places near Wiltop Hotel Jambi (Jambi)

Looking for some retail therapy and nearby shopping? Jambi offers a variety of shopping places, from modern malls to traditional markets. Whether you're looking for souvenirs, fashion, or electronics, you'll find it here.

  • Jambi Prima Mall:

    A modern shopping mall with a variety of dept stores near me, restaurants, and entertainment options.
  • Trona Jambi:

    A department store offering a wide range of clothing, accessories, and household goods.
  • Pasar Angso Duo:

    A traditional market where you can find fresh produce, local snacks, and souvenirs.

Other Places to Stay Near Wiltop Hotel Jambi

If Wiltop Hotel Jambi is fully booked or you're looking for alternative accommodations, there are several other hotels nearby to choose from. Whether you're seeking luxury or budget-friendly options, you'll find a range of apartment and affordable hotels nearby.

Luxury/5-Star Hotels Nearby:

  • BW Luxury Jambi:

    A stylish hotel offering luxurious accommodations and a range of amenities.
  • Swiss-Belhotel Jambi:

    A well-known international hotel chain with comfortable rooms and excellent service.
  • ASTON Jambi Hotel & Conference Center:

    A modern hotel with spacious rooms and extensive conference facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Odua Weston Jambi:

    A comfortable hotel with a convenient location and friendly staff.
  • Shang Ratu Hotel Jambi:

    A well-appointed hotel offering a range of amenities and services.
  • Grand Hotel Jambi:

    A grand hotel with a classic design and comfortable accommodations.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Hotel Luminor Jambi:

    A modern hotel with comfortable rooms and a convenient location.
  • RedDoorz near Jambi Prima Mall:

    A budget-friendly option with clean and comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to experience the best of Jambi? With its comfortable accommodations, convenient location, and range of amenities, Wiltop Hotel Jambi is the perfect base for your next adventure. Check hotel availability and make your hotel reservations today!

Don't miss out on the opportunity to explore this vibrant city and create unforgettable memories. With easy room booking through Traveloka, planning your trip has never been easier. book cheap hotels in Indonesia and discover the perfect cheap hotels nearby for your next getaway.

All facilities in Wiltop Hotel Jambi

Bar, Cafe and Lounge Wiltop Hotel Jambi
Bar, Cafe and Lounge
Fitness Center Wiltop Hotel Jambi
Fitness Center
Functional Hall Wiltop Hotel Jambi
Functional Hall
Lobby Wiltop Hotel Jambi
Lobby
Accommodation Services Wiltop Hotel Jambi
Accommodation Services

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Mobile
  • Multilingual staff
  • Newspaper in lobby
  • Porter
  • Tours
  • Wedding service

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Dining area
  • Early bird breakfast
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Fireplace in lobby
  • Heater
  • Non-smoking room
  • Rooftop terrace
  • Smoking area
  • Smoke-free
  • Terrace

Business Facilities

  • Business center
  • Business facilities
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector
  • Business centre
  • Theatre/auditorium

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Transportation

  • Airport transfer
  • Area shuttle with surcharge
  • Car rental
  • Secure parking
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Valet parking

Things to Do

  • Barbecue
  • Children play area
  • Fitness center
  • Karaoke
  • Massage
  • Spa

Accessibilty

  • Accessible parking
  • Disabled access friendly
  • Roll-in shower
  • Wheelchair accessible

Sports and Recreations

  • Badminton
  • Billiard
  • Fitness center
  • Sport courts

Connectivity

  • INTERNATIONAL_CALL
  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Wiltop Hotel Jambi

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Wiltop Hotel Jambi
80
Number of floors in Wiltop Hotel Jambi
5
Another facilities in Wiltop Hotel Jambi
Bellhop, Welcoming drinks, Concierge, Doorman, Early Check-in

Frequently asked question in Wiltop Hotel Jambi

What are available facilities at Wiltop Hotel Jambi?
There are top facilites at Wiltop Hotel Jambi such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Wiltop Hotel Jambi?
The standard check-in time at Wiltop Hotel Jambi is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Wiltop Hotel Jambi provide breakfast?
Yes, Wiltop Hotel Jambi provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Wiltop Hotel Jambi

8.4
Very Good
From 3,999 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about Wiltop Hotel Jambi
All
Staff Friendliness (54)
Surroundings (52)
Accessibility (50)
Distance to City Center (48)
Ambiance (46)
Bedroom (46)
Taste (46)
Room Space (44)
Bathroom (41)
Hotel Area (41)
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Traveler Reviews Wiltop Hotel Jambi

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40
Customer reviews
PIPIN P. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 day(s) ago
The room was super spacious and comfy, with a nice view of Batanghari River, though a bit blocked since it’s on the 2nd floor. The location is great, very central. But the noise from the restaurant above was quite disturbing, even at 4 AM with furniture being moved. Hot water pressure was also very weak. Overall, good for the room and location, but hope they improve the soundproofing and shower.
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S***i
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 day(s) ago
I was placed in room 402... in front of the repair room... noisy work machines, dusty, no WiFi signal in the room and no cell phone signal... the room smelled of glue... maybe after renovation
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Ari S.
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Business
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10.0
/10
Reviewed 1 week(s) ago
Awesome, the room is spacious and comfortable
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Accommodation's Reply
28 Jul 2025
Dear Mr. Ari S. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest regards, J. Pras Lubis, General Manager
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B***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Friendly and very helpful service during the stay.
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Valued Guest. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. May you always feel safe & comfortable while staying at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm Regards, J. Pras Lubis. General Manager
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B***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff was friendly and very helpful during our stay.
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Accommodation's Reply
07 Jul 2025
Dear Valued Guest. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. May you always feel safe & comfortable while staying at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm Regards, J. Pras Lubis. General Manager
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Bambang i. g.
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 5 week(s) ago
The room window was covered by a roof, so there was no view at all.
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Accommodation's Reply
02 Jul 2025
Dear Mr. Bambang i. G. Warmest Greetings from Wiltop Hotel Jambi. Thank you for your review. We apologize for the inconvenience regarding the view from your room. We need to inform you that not all rooms in our hotel have a view facing the river or the main road. However, we greatly appreciate your input and will try to provide clearer information regarding the type and position of the room in the future. Hopefully we will still be given the opportunity to welcome you back with a more pleasant experience. Best regards, Jeffry Prastya Lubis. General Manager
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imron H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very close to WTC Jambi Mall
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Accommodation's Reply
28 Jun 2025
Dear Mr. Imron H. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe & comfortable while staying at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm Regards, J. Pras Lubis. General Manager
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E***h
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
there are cockroaches in the bathroom
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Accommodation's Reply
02 Jul 2025
Dear Valued Guest. Warm greetings from Wiltop Hotel Jambi. Thank you for your review. We sincerely apologize for the inconvenience you experienced regarding the bathroom condition. Cleanliness and guest comfort are our top priorities, and this incident is certainly a serious concern for our team. We have followed up on this report with the housekeeping and pest control teams so that similar incidents do not happen again. We greatly appreciate your feedback and look forward to welcoming you back with a much better experience in the future. Best regards, Jeffry Prastya Lubis. General Manager.
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Salmayanti
icon-origin-TRAVELOKA
6.1
/10
Reviewed 5 week(s) ago
when opening the window horgen what is visible is a zinc roof... can't see anything, the bath water smells and the hot water in the sink doesn't work, the AC in the room is noisy, the floor of the room is dusty and they don't give you hotel slippers... room 412, the mattress and blanket have a few stains... for the price of 500 it doesn't match the facilities
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Accommodation's Reply
26 Jun 2025
Dear Mrs. Salmayanti. Warm greetings from Wiltop Hotel Jambi. Thank you for your review and feedback. We apologize for the inconvenience you experienced during your stay. We will immediately follow up on this to improve our services and facilities in the future. Your feedback is very important for improving the quality of our hotel. Best regards, Jreffry Prastya Lubis. General Manager.
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B***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The staff are friendly, and very helpful during the check in/out process.
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Accommodation's Reply
26 Jun 2025
Dear Valued Guest. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. May you always feel safe & comfortable while staying at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm Regards, J. Pras Lubis. General Manager
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Fritz B.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Great experience as it used to be.
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Accommodation's Reply
20 Jun 2025
Dear Mr. Fritz B Warm Greetings from Wiltop Hotel Jambi Thank you for your kind words! We're truly glad to hear that your experience at Wiltop Hotel Jambi remains just as great as you remember. We look forward to welcoming you back again soon! Best Regards Jeffry Pras Lubis General Manager
D***n
icon-origin-TRAVELOKA
6.7
/10
Reviewed 7 week(s) ago
Review Jujur "Menurut Kami" Kekurangan : 1. Parkiran kurang banyak. Jadinya masuk parkir basement dan itu harus naik tangga kalau mau akses lift ke hotel. Bawa bayi + barang banyak sangat menyulitkan. 2. Petunjuk arah ke lobby tidak informatif. Dari basement ke lobby checkin harus muter-muter. Security bilang di lantai 3. Sampai lantai 3 harus ke lift berbeda untuk balik turun ke G. 3. Bantal hanya 1. Tidak ada guling. 4. Pesannya kasur queen/deluxe tapi dikasihnya twin. Kalau memang tidak ada, harusnya disampaikan di travelokanya. 5. Beberapa area banyak debu. Perlu dibersihkan berkala. Sensitif bagi anak-anak yang punya riwayat paru-paru. Kelebihan : 1. Pasta giginya merek ternama 2. AC dingin 3. TV oke 4. Ada refil air 5. Parkir basement gratis 6. Petugas parkirnya amanah 7. Sebelahan dengan mall 8. Breakfastnya cukup oke
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Accommodation's Reply
20 Jun 2025
Dear Mr. Dian Maulik Saputra. Thank you very much for your honest and detailed review. We apologize for the inconvenience you experienced during your stay, especially regarding the basement parking access, the direction to the lobby, and the incompatibility of the type of mattress ordered. Your feedback is a serious concern for us, especially regarding the comfort of guests who bring children and luggage. Regarding the cleanliness of the area and the number of pillows, our housekeeping team will evaluate so that this does not happen again. Regarding the room view, we understand that each guest's preferences are different and we will try to provide the best options in the future according to availability. We will also follow up on communication with the online platform to ensure more transparent information in the future. On the other hand, we are very pleased to know that you are satisfied with the room facilities, breakfast, AC comfort, parking attendant service, and the location of our hotel which is directly connected to the mall. Your feedback is very valuable for improving our services. Hopefully we will be given the opportunity to welcome you back with a better stay experience. Warm regards, Jeffry Prastya Lubis. General Manager
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel staff were happy to help when we complained about the uncomfortable room. They provided the best service and friendliness. Thank you Wiltop Hotel.
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1 people find it helpful
Accommodation's Reply
10 Jun 2025
Dear Our Valued Guest. Warmest Greetings from Wiltop Hotel Jambi. Thank you for your positive review. We are glad to hear that our team was able to assist you wholeheartedly when you submitted your complaint. Guest satisfaction and comfort are our priority, and feedback like this motivates us to continue providing the best service. We look forward to welcoming you back to Wiltop Hotel. Warm regards, Jeffry Prastya Lubis. General Manager
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Fritz B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Awesome services. Will definitely come back.
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Accommodation's Reply
02 Jun 2025
Dear Mr. Fritz B "Warms Greetings From Wiltop Hotel Jambi" Thank you so much for your kind words! We're thrilled to hear you enjoyed our services. We truly appreciate your support and can’t wait to welcome you back again soon! Warms Regards, Jeffry Prastya Lubis General Manager
Fritz B.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
All has been great. Even though they are still renovating, yet they tried their best to make customers happy with their services.
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Accommodation's Reply
02 Jun 2025
Dear Mr. Fritz B "Warm greetings from Wiltop Hotel Jambi" Thank you so much for your kind review! We're glad to hear you had a great experience with us. Although we are still in the process of renovating, we truly appreciate your understanding and are happy to know that our efforts to provide the best service were noticed. We look forward to welcoming you back again soon with an even better atmosphere! Warm Regards Jeffry Prastya Lubis
R***o
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8.5
/10
Reviewed 10 week(s) ago
all good, thanks willtop and teams
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Accommodation's Reply
24 May 2025
Dear Valued Guest Thank you for your positive feedback! We are delighted to hear that your experience at Wiltop Hotel was very good. Your satisfaction is our priority, and we look forward to welcoming you again for another great stay. Warms Regards J. Prastya Lubis General Manager
Y***i
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5.6
/10
Reviewed 10 week(s) ago
Minimum pillows, room doesn't smell good.
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Accommodation's Reply
24 May 2025
Dear Value Guest."Warm Greetings From Wiltop Hotel Jambi"Thank you for choosing Wiltop Hotel Jambi as your place to stay and giving us positive feedback. We hope that similar circumstances will not happen again in the future and we are ready to welcome you back to Wiltop Hotel Jambi in the future. Yours sincerely. J pras Lubis. General Manager
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s***i
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8.6
/10
Reviewed 10 week(s) ago
Here, luckily, sometimes you get a good room, sometimes not, because you don't stay here once or twice. I once found a dirty sanitary napkin here and the AC is really noisy, it's a mess.
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Accommodation's Reply
21 May 2025
Dear Value Guest. Thank you for your review and trust in staying at Wiltop Hotel Jambi several times. We apologize for the unpleasant experience you had, especially regarding the cleanliness of the room and the noise of the AC. This clearly does not reflect the standard of service and comfort that we strive for all guests. Your input is very valuable and we will immediately follow up with the relevant team so that similar incidents do not happen again. We will also increase supervision of the cleanliness and maintenance of room facilities. We hope to provide a better experience on your next visit. Do not hesitate to contact us directly if you have special needs or requests for a specific room. Warm regards, Jeffry Prastya Lubis. General Manager
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Riko F.
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Business
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9.6
/10
Reviewed 11 week(s) ago
The room is spacious, the receptionist is friendly, the breakfast is not very varied.
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Accommodation's Reply
19 May 2025
Dear Value Guest. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe & comfortable while staying at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm Regards, J. Pras Lubis. General Manager
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B***g
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Leisure
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9.7
/10
Reviewed 11 week(s) ago
friendly staff very helpful when check in/out. thank u
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Accommodation's Reply
19 May 2025
Dear Value Guest. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe & comfortable while staying at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm Regards, J. Pras Lubis. General Manager
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