8.4
Very Good
From 4,044 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.3
Location
8.7
Service and Facilites
8.4
People often mention about Wiltop Hotel Jambi
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Staff Friendliness (67)
Distance to City Center (60)
Surroundings (59)
Taste (59)
Accessibility (58)
Bedroom (58)
Ambiance (54)
Room Space (53)
Check-in/out Time (49)
Bathroom (47)
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Traveler Reviews Wiltop Hotel Jambi
Number of reviews per page
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40
Customer reviews
r***y
Business
10.0
/10
Reviewed 3 day(s) ago
It's comfortable and crowded, and the room is also very clean.
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r***y
Business
10.0
/10
Reviewed 4 day(s) ago
The staff is Oce, when the AC leaked, he called immediately and the service was fast
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Verified Traveler
8.5
/10
Reviewed 7 day(s) ago
There are lots of mice running around in the attic...
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Accommodation's Reply
23 Sep 2025
Dear Valued Guest, Thank you for sharing your review with us. We are very sorry to hear that your stay did not meet your expectations. At Wiltop Hotel, we always strive to provide the best comfort and service to all our guests. We assure you that your concerns have been brought to our attention, and the team will follow up promptly. We sincerely look forward to welcoming you back so we can provide an even better experience in the future. Sincerely, Jeffry Prastya Lubis, General Manager
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H***a
Staycation
9.4
/10
Reviewed 2 week(s) ago
The staff was very friendly, the room was so clean and pleasant.
1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Valued Guest
Warmest Regards from Wiltop Hotel Jambi
Thank you very much for your kind review. We are delighted to know that you enjoyed your stay with us,
especially the friendliness of our staff and the cleanliness of our rooms.
Your satisfaction is our priority, and we look forward to welcoming you back to Wiltop Hotel for another pleasant experience.
Best Regards
J. Prastya Lubis
General Manager
S***a
Business
8.3
/10
Reviewed 3 week(s) ago
There's a thumping sound coming from the ground floor, and the breakfast menu is lacking in variety. However, the spacious rooms are highly recommended.
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Accommodation's Reply
11 Sep 2025
Dear Valued Guest, Warmest Greetings from Wiltop Hotel Jambi. Thank you for sharing your experience staying with us. We apologize for the inconvenience caused by the noise from downstairs and the lack of breakfast menu variety. This feedback is very valuable for us to make improvements in the future. We are pleased to hear that the comfort and size of our rooms meet your expectations and are recommended. We hope to welcome you back with an even more pleasant experience. Warm regards, J. Prastya Lubis, General Manager.
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M***i
8.2
/10
Reviewed 4 week(s) ago
I've stayed here several times, twice during renovations, so it was quite disturbing to my lunch break.
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Accommodation's Reply
03 Sep 2025
Dear Valued Guest, Warmest Greetings from Wiltop Hotel Jambi. Thank you for choosing Wiltop Hotel Jambi and sharing your experience. We apologize for any inconvenience caused during the renovation, especially during rest time. The ongoing renovations are our effort to improve comfort and facilities to provide a better experience for our guests. We greatly appreciate your understanding and look forward to welcoming you back in a more comfortable atmosphere on your next visit. Best regards. J. Prastya Lubis, General Manager.
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T***r
10.0
/10
Reviewed 5 week(s) ago
Friendly staff, delicious food, nice restaurant view
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1 people find it helpful
Accommodation's Reply
27 Aug 2025
Dear Valued Guest, Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest Regards, J. Pras Lubis, General Manager
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iH
imron H.
Leisure
10.0
/10
Reviewed 5 week(s) ago
The best hotel choices in Jambi City, close to Ancol Jambi Park
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Accommodation's Reply
27 Aug 2025
Dear Mr. Imron H. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest regards, J. Pras Lubis, General Manager
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iH
imron H.
Leisure
10.0
/10
Reviewed 5 week(s) ago
It was a great stay at this hotel, the staff are all the same, the rooms are clean and spacious, close to the shopping center.
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Accommodation's Reply
27 Aug 2025
Dear Mr. Imron H. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest regards, J. Pras Lubis, General Manager
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iH
imron H.
Leisure
10.0
/10
Reviewed 5 week(s) ago
The hotel staff are very friendly, and it is close to the Jambi city shopping center.
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Accommodation's Reply
27 Aug 2025
Dear Mr. Imron H. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest regards, J. Pras Lubis, General Manager
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BH
Bambang H. S.
Leisure
10.0
/10
Reviewed 5 week(s) ago
I highly recommend staying here. Check-in and check-out were easy, and the location is strategically located next to the Batang Hari River and a mall. I'll definitely stay here again if I go to Jambi. 👍
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Accommodation's Reply
25 Aug 2025
Dear Mr. Bambang H. S. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable while staying at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm regards, J. Pras Lubis. General Manager.
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iH
imron H.
Leisure
10.0
/10
Reviewed 6 week(s) ago
The staff are very friendly and polite
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Accommodation's Reply
27 Aug 2025
Dear Mr. Imron H. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest regards, J. Pras Lubis, General Manager
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BH
Bambang H. S.
Leisure
10.0
/10
Reviewed 6 week(s) ago
A highly recommended hotel for your vacation to Jambi City. 👍
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Accommodation's Reply
25 Aug 2025
Dear Mr. Bambang H. S. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable while staying at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm regards, J. Pras Lubis. General Manager.
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BH
Bambang H. S.
Leisure
10.0
/10
Reviewed 6 week(s) ago
The hotel staff were friendly, the cleanliness, and the service were exceptional. They were very helpful in selecting the room that best suited our needs, even providing a free upgrade. Overall, we highly recommend this hotel.
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Accommodation's Reply
22 Aug 2025
Dear Mr. Bambang H. S. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest regards, J. Pras Lubis, General Manager
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AS
Amanda S.
10.0
/10
Reviewed 6 week(s) ago
It was comfortable and a really enjoyable stay, even if it was just for a day. I didn't want to leave, huhu :)
The breakfast was absolutely the best.
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Accommodation's Reply
20 Aug 2025
Dear Ms. Amanda S. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi, as your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest regards, J. Pras Lubis, General Manager
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Betman L. G.
10.0
/10
Reviewed 6 week(s) ago
The staff is friendly and very helpful.
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Accommodation's Reply
22 Aug 2025
Dear Mr. Betman L. G. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest regards, J. Pras Lubis, General Manager
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t***i
Business
9.7
/10
Reviewed 6 week(s) ago
Strategic location, spacious and comfortable rooms. The only downside is the cleanliness of the bathroom floor. It's very slippery when wet, as if it's been splashed with oil. The slippery bathroom floor is very dangerous.
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Accommodation's Reply
20 Aug 2025
Dear Valued Guest, Warm greetings from Wiltop Hotel Jambi. Thank you for your review and feedback regarding your stay at Wiltop Hotel Jambi. We are pleased to hear that you enjoyed the strategic location and spacious room. However, we sincerely apologize for the inconvenience you experienced regarding the slippery bathroom floor. Your feedback is very valuable to us and we have forwarded it to the Housekeeping team for immediate action to prevent a recurrence, for the comfort and safety of our guests. We look forward to welcoming you back to Wiltop Hotel Jambi for an even better stay in the future. Sincerely, Jeffri Prastya Lubis, General Manager
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Betman L. G.
10.0
/10
Reviewed 6 week(s) ago
The staff is friendly and very helpful.
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Accommodation's Reply
20 Aug 2025
Dear Mr. Betman L. G. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest regards, J. Pras Lubis, General Manager
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BH
Bambang H. S.
10.0
/10
Reviewed 7 week(s) ago
The restaurant is clean, tidy and the outdoor area has a view of the Batang Hari River.
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Accommodation's Reply
20 Aug 2025
Dear Mr. Bambang H. S. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warmest regards, J. Pras Lubis, General Manager
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BK
Budi K. Y.
Business
8.8
/10
Reviewed 7 week(s) ago
The staff is very friendly, communicative and polite.
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Accommodation's Reply
20 Aug 2025
Dear Mr. Budi ke. Y. Thank you for taking the time to recommend and review Wiltop Hotel Jambi. We hope you always feel safe and comfortable during your stay at Wiltop Hotel Jambi because your comfort is our satisfaction. We look forward to welcoming and serving you again in the future. Warm regards, J. Pras Lubis. General Manager
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Number of reviews per page
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