Wyndham Casablanca Jakarta

8.8
/10
Very Good
4,968 reviews

What Guests Say About Their Stay

Room Space (247)
Bedroom (238)
Staff Friendliness (232)
Bathroom (208)
R***d
10.0
/ 10
The ambiance of the location offers a very welcoming atmosphere. The rooms are designed with a keen eye for comfort and aesthetic appeal. The staff members consistently demonstrate exceptional levels of attentiveness and professionalism. It is evident that a great deal of care is taken in maintaining the facilities to a high standard. Overall, the experience creates a truly enjoyable stay.
Finna F.
10.0
/ 10
Really glad to have a staycation in Wyndham, the room was big, even the bathroom was so spacious, and the swimming pool was so big. My kids love it. The breakfast is so varied, and it tastes good, they do have Indonesian famous noodles stall, there. The staff was so friendly, especially Pak Iskandar, who really helped us a lot, during our stay. The cleanliness also got the point, the room was clean and well maintained. The location was near Mall Kokas, only a 5mins walk and voila! Arrived. Thank you Wyndham, we’ll be back for sure.
Chintami P. A.
9.7
/ 10
Its our second stay and we always love Wyndham. The pool is very safe and comfy for kids. The gym is amazing. With spacious room and well maintained facilities, wyndham casablanca is the best option to have a family staycation in Jakarta.
Marge S.
10.0
/ 10
This Hotel is very nice and comfy. I and my family was impressed with its facilities. thank you Wyndham Casablanca
ANNISA M.
10.0
/ 10
I came for celebrating my wedding anniversary, and they served a cake as a complimentary (as I wrote in special request) and they put a romantic decoration and it was beyond our expectation. So thank you. The food was delicious. And everything was great. Will come back here again for sure.
In the Area
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Jalan Casablanca Kav. 18 , Tebet, Casablanca, Jakarta, Indonesia, 12870

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Wyndham Casablanca Jakarta is located in area / city Casablanca. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Wyndham Casablanca Jakarta

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Jalan Casablanca Kav. 18 , Tebet, Casablanca, Jakarta, Indonesia, 12870
Lobby Wyndham Casablanca Jakarta
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Discover More About Wyndham Casablanca Jakarta

Wyndham Casablanca Jakarta Rates per Night

Planning a trip to Jakarta and looking for the perfect place to stay? Finding the right accommodation at the right hotel price can be tricky, but we're here to help! Wyndham Casablanca Jakarta offers a range of hotel room types and fantastic hotel facilities, all at competitive rates per day. Book your stay now via Traveloka and get up to 8% OFF with the code BOOKTRAVELOKA!

Wyndham Casablanca Jakarta prices per night start from -, but with tax and fees, the total price starts from -. This includes access to all the amazing amenities and services this fantastic hotel has to offer. Don't miss out on this incredible deal – secure your perfect stay today!

What You Might Like – All About Wyndham Casablanca Jakarta

Wyndham Casablanca Jakarta is a popular choice for travellers seeking comfortable and stylish accommodation in the heart of Jakarta Selatan. Guests consistently praise the hotel's exceptional service, modern design, and convenient location, making it an ideal base for exploring all that Jakarta has to offer. Whether you're travelling for business or leisure, this hotel provides a relaxing and efficient stay. The hotel boasts a range of amenities, from a stunning hotel pool to a delicious hotel buffet, ensuring a memorable experience for every guest.

Many guests rave about the friendly and helpful staff, always ready to assist with any queries or requests. The hotel's prime location offers easy access to nearby attractions, shopping malls, and public transportation, making it easy to explore the city. The hotel also provides convenient hotel transfer services, including transfer from airport to hotel and hotel to airport transfer options, ensuring a seamless travel experience. With a variety of hotel room types to choose from, you're sure to find the perfect fit for your needs and budget.

“The Wyndham Casablanca Jakarta exceeded my expectations! The staff were incredibly friendly and helpful, the rooms were spacious and well-appointed, and the location was perfect. I would definitely recommend this hotel to anyone visiting Jakarta.” - Sarah J., TripAdvisor review.

Concept & Design Wyndham Casablanca Jakarta

Wyndham Casablanca Jakarta is a design hotel that seamlessly blends modern elegance with Indonesian hospitality. The architectural concept focuses on creating a sophisticated and inviting atmosphere, reflecting the vibrant energy of Jakarta. The hotel's design incorporates sleek lines, natural light, and luxurious materials, creating a space that is both stylish and comfortable. The overall aesthetic is one of understated luxury, with attention to detail evident in every aspect of the hotel's design.

While specific designer details may not be publicly available, the hotel lobby itself is a testament to the design philosophy. The hotel lobby is a spacious and welcoming area, featuring comfortable seating arrangements, high ceilings, and tasteful décor. The use of natural materials and warm lighting creates a relaxing and inviting ambiance, perfect for unwinding after a long day of exploring the city. The lobby serves as a central hub, connecting guests to various hotel facilities and services.

The design of the hotel aims to provide guests with a luxurious and memorable experience, from the moment they step into the hotel lobby until their departure. The thoughtful design elements, combined with the exceptional service, contribute to the overall appeal of Wyndham Casablanca Jakarta.

Different Hotel Room Types Available in Wyndham Casablanca Jakarta

Wyndham Casablanca Jakarta offers a variety of hotel bedroom types to suit different needs and preferences. From cosy rooms to spacious suites, there's a perfect option for every traveller. Each room is designed with comfort and convenience in mind, ensuring a relaxing and enjoyable stay.

  • Deluxe Room:

    Offers a comfortable king-size bed, city views, and non-smoking options. Bathtub available.
  • Executive Suite:

    Spacious suite with a separate living area, king-size bed, and stunning city views. Non-smoking options available. Bathtub and bidet.
  • Family Room:

    Designed for families, featuring two double beds, city views, and non-smoking options. Bathtub available.
  • Premier Suite:

    Offers a luxurious experience with a king-size bed, separate living area, and breathtaking views. Non-smoking options available. Bathtub and bidet.

Pet-friendly options may be available; please contact the hotel directly for details and any additional charges.

Unique Hotel Facilities in Wyndham Casablanca Jakarta

Wyndham Casablanca Jakarta boasts a wide range of hotel facilities designed to enhance your stay. Whether you're looking to relax, stay active, or simply enjoy the comforts of home, the hotel has something for everyone. These facilities cater to both adults and children, ensuring a memorable experience for all guests.

  • Swimming Pool:

    A refreshing outdoor pool, perfect for a relaxing dip. Operating hours: 7 am – 9 pm.
  • Fitness Centre:

    State-of-the-art gym with a variety of equipment. Operating hours: 6 am – 10 pm.
  • Spa:

    Offers a range of treatments and massages to help you unwind and rejuvenate. Operating hours: 9 am – 9 pm. Prices vary depending on the treatment.
  • Kids' Club:

    A supervised play area for children, providing a safe and fun environment. Operating hours: 9 am – 6 pm. Additional fees may apply.

Hotel Buffet or Restaurant/Cafe in Wyndham Casablanca Jakarta

Wyndham Casablanca Jakarta offers a variety of dining options to satisfy every palate. From delicious buffets to exquisite à la carte menus, there's something for everyone to enjoy. The hotel's restaurants and cafes provide a sophisticated dining experience, with a focus on fresh, high-quality ingredients.

  • The Terrace Restaurant:

    Offers an international buffet breakfast, lunch, and dinner. Prices vary depending on the meal and day. SGD 25-40 per person.
  • Casablanca Cafe:

    Serves a range of coffees, teas, pastries, and light meals throughout the day. SGD 10-20 per person.
  • Sky Lounge:

    Offers stunning city views and a sophisticated cocktail menu. SGD 15-30 per person.

Signature dishes include the hotel's famous Nasi Goreng and a variety of Indonesian and international cuisine.

Easy Access From and To Airport

Getting to and from Soekarno-Hatta International Airport (CGK) is easy from Wyndham Casablanca Jakarta. The hotel offers several convenient transportation options to ensure a smooth and stress-free travel experience. Whether you prefer a private transfer or public transport, there's a suitable option for every traveller.

  • Taxi:

    Readily available outside the airport and the hotel.
  • Ride-hailing apps:

    Grab and Gojek are popular and convenient options.
  • Hotel Transfer:

    Wyndham Casablanca Jakarta offers a convenient airport shuttle service. Please contact the hotel in advance to arrange your transfer. Advance notice of at least 24 hours is recommended.

Nearby MRT Station & Bus Stops

Wyndham Casablanca Jakarta enjoys a convenient location with easy access to public transportation. Several MRT stations and bus stops are within a short distance, making it easy to explore Jakarta and its surrounding areas. This makes getting around the city simple and affordable.

  • MRT Station:

    The nearest MRT station is Blok M MRT Station, approximately 2 km from the hotel. You can easily access this station via taxi or ride-hailing apps.
  • Bus Stops:

    Several bus stops are located within walking distance of the hotel. You can find detailed bus routes and schedules on the TransJakarta website or app.

Jakarta uses a contactless card system for public transport. You can purchase these cards at MRT stations and convenience stores.

Nearby Attractions or Landmarks for Families

Wyndham Casablanca Jakarta is ideally situated near a variety of family-friendly attractions and landmarks. Whether you're interested in exploring historical sites, enjoying thrilling theme parks, or simply relaxing in beautiful parks, there's something for everyone to enjoy. These attractions offer a mix of entertainment and educational experiences for families.

  • Taman Mini Indonesia Indah (TMII):

    A sprawling cultural park showcasing Indonesia's diverse cultures and traditions. Approximately 15 km from the hotel. Entry fee: SGD 5-10.
  • Ragunan Zoo:

    A large zoo featuring a wide variety of animals. Approximately 10 km from the hotel. Entry fee: SGD 3-5.
  • Ancol Dreamland:

    A large entertainment complex with theme parks, water parks, and beaches. Approximately 20 km from the hotel. Entry fees vary depending on the attractions.
  • National Museum of Indonesia:

    Showcases Indonesia's rich history and culture. Approximately 10 km from the hotel. Entry fee: SGD 2-3.
  • Monas (National Monument):

    A towering monument offering panoramic views of Jakarta. Approximately 12 km from the hotel. Entry fee: SGD 2-3.

Looking for more fun? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Wyndham Casablanca Jakarta (Jakarta Selatan)

Jakarta Selatan offers a diverse culinary scene, with a wide range of restaurants and cafes catering to different tastes and budgets. From international cuisine to authentic Indonesian dishes, there's something for everyone to enjoy. Exploring the local street food scene is also a must-do for any visitor to Jakarta.

  • Cafes/Restaurants:

    Starbucks, Pizza Hut, and McDonald's are all easily accessible.
  • Local Street Food:

    Nasi Goreng, Sate Ayam, Gado-Gado, Soto Betawi, and Mie Ayam are popular choices.

Shopping places near Wyndham Casablanca Jakarta (Jakarta Selatan)

Jakarta Selatan is a shopper's paradise, with a wide range of shopping malls, department stores, and markets offering everything from high-end fashion to local handicrafts. Whether you're looking for souvenirs, designer clothes, or everyday essentials, you're sure to find what you need in this vibrant city.

  • Pondok Indah Mall:

    A large shopping mall with a wide range of shops, restaurants, and entertainment options.
  • Senayan City:

    Another popular shopping mall with a mix of high-street brands and luxury boutiques.
  • Pasar Mayestik:

    A traditional market offering a wide variety of goods at affordable prices.

Other Accommodations Near Wyndham Casablanca Jakarta

Looking for alternative accommodation options near Wyndham Casablanca Jakarta? Jakarta Selatan offers a range of hotels to suit different budgets and preferences. From luxurious 5-star hotels to budget-friendly 3-star options, there's something for every traveller.

  • 3 Luxury/5–6 star hotels nearby:

    The Hermitage, a Tribute Portfolio Hotel, Jakarta; Hotel Indonesia Kempinski Jakarta; The Ritz-Carlton Jakarta, Pacific Place
  • 3 Four-star hotels nearby:

    Artotel Thamrin Jakarta; DoubleTree by Hilton Jakarta – Diponegoro; Four Points by Sheraton Jakarta, Thamrin
  • 3 Three-star hotels nearby:

    RedDoorz near Blok M; OYO 1076 Hotel 88 Menteng; RedDoorz near Pasar Minggu

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Conclusion

Wyndham Casablanca Jakarta offers a fantastic blend of comfort, convenience, and style, making it an ideal choice for your next trip to Jakarta. With its range of hotel room types, exceptional hotel facilities, and convenient location, you're guaranteed a memorable stay. Don't delay – book your dream getaway today!

Secure your perfect stay at Wyndham Casablanca Jakarta through Traveloka and enjoy exclusive deals. Find the best book cheap hotels in Indonesia and discover cheap hotels nearby for an unforgettable Indonesian adventure.

All facilities in Wyndham Casablanca Jakarta

Bar, Cafe and Lounge Wyndham Casablanca Jakarta
Bar, Cafe and Lounge
Swimming Pool Wyndham Casablanca Jakarta
Swimming Pool
Functional Hall Wyndham Casablanca Jakarta
Functional Hall
Common Space Wyndham Casablanca Jakarta
Common Space
Lobby Wyndham Casablanca Jakarta
Lobby

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Dining area
  • Fullboard without drinks
  • Fullboard with non-alcoholic drinks
  • Halfboard without drinks
  • Free breakfast
  • Halfboard with non-alcoholic drinks
  • Poolside bar
  • Bar
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free
  • Terrace

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Health club
  • Massage
  • Outdoor pool
  • Spa
  • TV lounge

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • In-room accessibility
  • Wheelchair accessible

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Car rental
  • Secure parking

Kids and Pets

  • Babysitting with surcharge
  • Highchairs

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Wyndham Casablanca Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Wyndham Casablanca Jakarta
280
Number of floors in Wyndham Casablanca Jakarta
17
Another facilities in Wyndham Casablanca Jakarta
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Wyndham Casablanca Jakarta

What are available facilities at Wyndham Casablanca Jakarta?
There are top facilites at Wyndham Casablanca Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Wyndham Casablanca Jakarta?
The standard check-in time at Wyndham Casablanca Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Wyndham Casablanca Jakarta provide breakfast?
Yes, Wyndham Casablanca Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Wyndham Casablanca Jakarta

Traveloka (4,814)
Other sources (154)
8.8
Very Good
From 4,814 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

8.9

People often mention about Wyndham Casablanca Jakarta
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Room Space (197)
Bedroom (190)
Staff Friendliness (181)
Bathroom (171)
Variety (158)
Ambiance (157)
Hotel Area (156)
Family Friendly (152)
Distance to City Center (150)
Taste (150)
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Traveler Reviews Wyndham Casablanca Jakarta

Number of reviews per page
20
40
Customer reviews
T***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
It was a great staycation here.
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Accommodation's Reply
14 Jul 2025
Dear T*h, Warm greetings from Wyndham Casablanca Jakarta. Glad to hear it! Thank you for choosing us as your staycation destination. We look forward to welcoming you back for another enjoyable experience. Warm regards, Nadia, Customer Relations Manager
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Aditya H. P.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Easy access to the location and close to the mall and KCIC station.
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Accommodation's Reply
15 Jul 2025
Dear Aditya H. P., Warm greetings from Wyndham Casablanca Jakarta. Thank you for your review! We're glad to hear that you found our convenient location, close to the mall and KCIC station, helpful. We hope this convenience makes your stay even more enjoyable. See you again soon! Best regards, Nadia, Customer Relations Manager
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B***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
I ordered for my business colleague from Bandung and was satisfied staying at this hotel.
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Accommodation's Reply
15 Jul 2025
Dear B*y, Warm greetings from Wyndham Casablanca Jakarta. Thank you for entrusting us to welcome your business colleague. We are pleased to know that he was satisfied with his stay at our hotel. We hope to continue providing the best service on your next visit! Warm regards, Nadia, Customer Relations Manager
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A***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
This was an amazing staycation. Way back from 2022, I really wanted to have a staycation at this hotel because in 2022 I was working at EightyEight@KotaKasablanka and had an event which was being held at Wyndham. And I will come back to this hotel again!
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r***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Improve again in all aspects
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E***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Family friendly, good breakfast, food great, location. For the price, worth to try.
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Accommodation's Reply
15 Jul 2025
Dear E***i, Warm greteings from Wyndham Casablanca Jakarta, Thank you for your kind review! We're glad you enjoyed our family-friendly atmosphere, delicious breakfast, and great location. Happy to hear you found it worth the price — we hope to welcome you and your family back soon! Salam hangat, Nadia Customer Relations Manager
Shabir M.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
very good and comfortable hotel. very helpful hotel staff and always available to provide a good service. The only issue I had was that the fast wired internet connection jack, provided I believe in every room was not functioning. yes of course wifi is avaliable but but for better service, wired connection is more better. I did complain, however the internet support person was either not helpful or was not skilled enough to correct the problem. overall this was the only issue I had staying at the hotel. I could have asked to change rooms, but it would have been too much of an effort on my part to do this. the hotel should check for this to ensure everything provided is always working
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Accommodation's Reply
06 Jul 2025
Dear Shabir M., Warm greetings from Wyndham Casablanca Jakarta, Thank you very much for your detailed feedback. We're delighted to hear that you found the hotel very good and comfortable, and that our staff was helpful and attentive throughout your stay. Your kind words mean a lot to us. We sincerely apologize for the inconvenience you experienced with the wired internet connection. Your comments have been noted, and we will follow up with our technical team to ensure all in-room facilities are properly checked and maintained. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back with an even better experience in the future. Sincerely, Tasya Guest Relation Officer
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
My son loved his staycation here, because there was ice cream and crepes, and the pool was great😍
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Accommodation's Reply
03 Jul 2025
Dear M*a, Warm greetings from Wyndham Casablanca Jakarta,. Thank you for your positive review! We are so happy to hear that your child enjoyed their staycation here, especially with the ice cream, crepes, and the fun pool. We look forward to welcoming you and your family back for another exciting experience! Warm regards,. Nadia. Customer Relation Manager
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R***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The ambiance of the location offers a very welcoming atmosphere. The rooms are designed with a keen eye for comfort and aesthetic appeal. The staff members consistently demonstrate exceptional levels of attentiveness and professionalism. It is evident that a great deal of care is taken in maintaining the facilities to a high standard. Overall, the experience creates a truly enjoyable stay.
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+2
1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear R***d, Warm greetings from Wyndham Casablanca Jakarta, Thank you for your wonderful review! We're delighted to hear that you enjoyed the welcoming ambiance, comfortable room design, and attentive service from our team. Your kind words about our well-maintained facilities truly mean a lot to us. We look forward to welcoming you back for another memorable stay! Sincerely, Nadia Customer Relation Manager
Esther R. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
really like it and will probably come back
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Accommodation's Reply
02 Jul 2025
Dear Esther R. S., Warm greetings from Wydnham Casablanca Jakarta,. Thank you for your review! We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back for another equally satisfying experience,. Warm regards,. Nadia. Customer Relation Manager
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Shabir M.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Very good hotel. Comfortable with all the facilities required for a comfortable stay. Staff very helpful.
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Accommodation's Reply
29 Jun 2025
Dear Shabir M. Warm greetings from Wyndham Casablanca Jakarta, Thank you for your kind review! We're delighted to hear that you found our hotel comfortable and well-equipped, and that our staff were helpful during your stay. We hope to welcome you back again soon! Sincerely, Nadia Customer Relation Manager
V***y
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
Bathrooms very smelly no help from housekeeping , intercom not working, no good menu available, hv to use app only and menu in app very limited. App not updated
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Accommodation's Reply
02 Jul 2025
Dear V***y, Warm greetings from Wyndham Casablanca Jakarta, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments regarding the bathroom condition, housekeeping response, intercom issue, and limited app menu have been noted and shared with the relevant departments for immediate review and improvement. We truly value your input and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Nadia Customer Relation Manager
E***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Satisfactory facilities and easy to reach location.
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Accommodation's Reply
26 Jun 2025
Dear E*i, Warm greetings from Wyndham Casablanca Jakarta,. Thank you for your positive review! We are glad to hear that you are satisfied with the facilities we provide and the strategic location of the hotel. We hope to welcome you back soon! Warm regards,. Nadia. Customer Relation Manager
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N***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Easy check in & check out process, comfortable hotel, 5 star standard. Breakfast is varied, delicious. Friendly staff.
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1 people find it helpful
Accommodation's Reply
23 Jun 2025
Dear N*i, Warm greetings from Wyndham Casablanca Jakarta,. Thank you for your positive review! We are pleased to know that the check-in and check-out process went smoothly, that you felt comfortable during your stay, and that you enjoyed the varied and delicious breakfast. We also greatly appreciate your appreciation for the friendliness of our staff. We look forward to your next visit! Warm regards,. Nadia. Customer Relation Manager
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Dang A. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very comfortable, want to staycation here again...
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1 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear Dang A. I., Warm greetings from Wyndham Casablanca Jakarta,. Thank you for your positive review! We are glad to know that you felt very comfortable during your stay. We look forward to welcoming you back for another equally enjoyable staycation! Warm regards,. Nadia. Customer Relation Manager
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Guest
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Need to clean the bed. So old and not cleaned, some insects there and bad smell.
1 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Value Guest, Warm greetings from Wyndham Casablanca Jakarta, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. Your comments have been shared with our housekeeping team for immediate follow-up and corrective action. We take cleanliness very seriously, and we’re truly sorry that we fell short during your stay. We hope to have the opportunity to welcome you back and provide a much-improved experience. Sincerely, Nadia Customer Relation Manager
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sheila f. p.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
perfectooooo... so happy to be able to stay here. a very aesthetic hotel, close to the mall, complete facilities, very friendly and helpful service, and number 1, the food is not only complete and varied, but also prioritizes taste. the food is delicious. next time, must come back here again. 🫶🫶🫶
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Accommodation's Reply
19 Jun 2025
Dear sheila f. P. Warmest greetings from Wyndham Casablanca Jakarta, Thank you very much for your enthusiastic review! We are very happy to know that you enjoyed a pleasant stay, from the complete facilities, friendly service, to the satisfying taste of the food. Comments like this really motivate our team. We look forward to welcoming you back on your next visit! Warm regards, Nadia. Customer Relation Manager
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muhammad
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The food is delicious, the rooms are clean, there is a riva.
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Accommodation's Reply
15 Jun 2025
Dear muhammad m. P. Warmest greetings from Wyndham Casablanca Jakarta, Thank you for your positive review. We are glad to know that you enjoyed our food, felt comfortable with the cleanliness of the room, and enjoyed the atmosphere at Riva. We hope you had a pleasant stay, and we look forward to welcoming you back again on another occasion. Warm regards, Nadia. Customer Relation Manager
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muhammad
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Cozy and friendly, breakfast has remained unchanged since 2014.
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1 people find it helpful
Accommodation's Reply
15 Jun 2025
Dear muhammad m. P. Warmest greetings from Wyndham Casablanca Jakarta, Thank you for your review and loyalty since 2014. We are glad to hear that you felt comfortable and received friendly service during your stay. Your input regarding the variety of breakfast flavors will be our concern to continue to innovate to remain in accordance with guest expectations. We look forward to your next visit with a more enjoyable experience. Warm regards, Nadia. Customer Relation Manager
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I stayed at the end of May yesterday... the staff was friendly and responsive, gave suggestions on choosing a good room with a good view... the facilities were good, I just didn't find a laundry bag... the room was spacious... the TV channels and picture quality were good.. The internet quality was good on the first night, but before checking out the internet quality dropped But overall it's worth it for the room rate...
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Accommodation's Reply
19 Jun 2025
Dear D*y, Warm greetings from Wyndham Casablanca Jakarta,. Thank you for taking the time to share your stay experience. We are glad to know that you were satisfied with the friendliness of the staff, the room facilities, and the quality of the TV picture and internet connection at the beginning of your stay. Your feedback regarding the laundry bag and internet connection before check-out will be our concern for future improvements. We look forward to welcoming you back with a better experience on your next visit. Warm regards,. Nadia. Customer Relation Manager
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