Wyndham Surabaya

Hotels
All-star Accommodation
8.6
/10
Very Good
7,378 reviews

What Guests Say About Their Stay

Distance To City Center (249)
Room Space (238)
Bedroom (234)
Staff Friendliness (208)
Verified Traveler
10.0
/ 10
I love the atmosphere of the room here, because it has a bathtub and is very suitable for a staycation with children, plus the view from the room is very nice because it faces the city and is not far from the shopping center.
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A***a
10.0
/ 10
Nice for staycation, comfy room, good breakfast. The staff also kind and helpful, great experience during stay in Wyndham.
Andi P.
9.4
/ 10
2nd time visiting this hotel. What I like are: 1. Staff is kind, helpful, and supportive. 2. Location is best. 3. Good variety of food. 4. Smart TV available. Room for improvement: None that I remember ☺️
H***y
10.0
/ 10
The staff is friendly and helpful, the rooms are clean and comfortable even though they are not soundproof, the gym and swimming pool facilities are satisfactory, the food is always varied, delicious, and always refilled at any time.
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R***o
8.8
/ 10
My second stay here was very memorable and a great choice. The staff were very friendly, and the security was also very helpful. I'll try the food next time. Thank you, Wyndham Hotel.
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In the Area
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Jalan Basuki Rahmat 67-73 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
note: hotel was previously named Wyndham Surabaya City Centre Wyndham Surabaya is located in area / city Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Wyndham Surabaya

Jalan Basuki Rahmat 67-73 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Lobby Wyndham Surabaya
Lobby 2 Wyndham Surabaya

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Wyndham Surabaya Rates per Night

Wyndham Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Wyndham Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Wyndham Surabaya Location & Address

Wyndham Surabaya is located at Jalan Basuki Rahmat 67-73 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271. It's situated in the Surabaya area of Indonesia, known for its vibrant nightlife and street food. The hotel is approximately 4 km from the city center.

How to go to Wyndham Surabaya from Airport

Looking for the best way to get to Wyndham Surabaya from Juanda International Airport (SUB)? Here are a few options to consider for your hotel transfer. Whether you're after speed or affordability, there's a route for you.
  • Taxi (Most Direct):

    A taxi is the most straightforward option. You'll find taxi stands outside the arrival hall. The journey typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available in Surabaya. Simply book a ride through the app after you land. This can be a convenient option, especially if you have luggage.
  • Airport Bus (Most Affordable):

    The DAMRI airport bus offers a budget-friendly option. Look for the bus heading towards Purabaya Bus Terminal, then take a local bus or taxi to the hotel. This option takes longer but is significantly cheaper.
  • Private Airport Transfer (Pre-booked Comfort):

    Pre-booking a private airport transfer ensures a hassle-free experience. A driver will meet you at the airport and take you directly to the hotel.
Tips: For the most convenient route, consider a ride hailing service or a taxi, especially if you have a lot of luggage. If you're on a budget, the airport bus is a good alternative, but be prepared for a longer journey.

Wyndham Surabaya Reviews & Summary

Planning a trip and wondering all about Wyndham Surabaya? This hotel consistently receives positive hotel reviews, making it a popular choice for travellers. Guests frequently praise its excellent service and comfortable accommodations. What makes Wyndham Surabaya stand out? Many guests love the hotel's central location, making it easy to explore the city. The rooftop pool and bar are also a major draw, offering stunning views of Surabaya. The spacious rooms and attentive staff are consistently mentioned as highlights. Here's a snippet from a recent review: "The Wyndham Surabaya exceeded my expectations! The staff were incredibly friendly and helpful, the room was spacious and well-appointed, and the rooftop pool was the perfect place to relax after a long day of sightseeing. I highly recommend this hotel!"

Wyndham Surabaya Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Wyndham Surabaya offers a variety of categories of hotel rooms to suit different needs and preferences. From cozy standard rooms to luxurious suites, there's something for everyone.
  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Available in smoking and non-smoking options. Most come with a shower, but some may have a bathtub.
  • Grand Deluxe Room:

    Slightly larger than the Deluxe Room, these rooms offer more space to relax. Expect city views and a choice of smoking or non-smoking rooms. Bathtubs are available in some rooms.
  • Executive Suite:

    These suites feature a separate living area and bedroom, providing ample space for work or relaxation. Enjoy panoramic city views. Non-smoking only.
  • Presidential Suite:

    The ultimate in luxury, the Presidential Suite offers unparalleled space and amenities. Expect stunning city views, a separate living area, dining area, and a luxurious bathroom with a bathtub and bidet. Non-smoking only.
  • Family Room:

    Designed for families, these rooms offer extra space and bedding configurations to comfortably accommodate children.
Wyndham Surabaya is not a pet-friendly hotel.

Hotel Facilities in Wyndham Surabaya

Looking for a hotel with top-notch hotel facilities? Wyndham Surabaya has you covered. From relaxing spa treatments to a fully equipped fitness center, there's plenty to keep you entertained and comfortable during your stay.
  • Swimming Pool:

    Take a dip in the hotel's outdoor swimming pool, open from 7:00 AM to 9:00 PM daily.
  • Fitness Center:

    Stay in shape at the hotel's fitness center, featuring modern equipment. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Prices vary depending on the treatment. Open from 10:00 AM to 10:00 PM.
  • Business Center:

    Stay connected with the hotel's business center, offering printing and fax services.
  • Kids' Club:

    Keep the little ones entertained at the Kids' Club, offering supervised activities and games. Open from 9:00 AM to 6:00 PM.
  • Restaurants and Bars:

    Enjoy a variety of dining options at the hotel's restaurants and bars. (See separate section for details).
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Wyndham Surabaya

Craving a delicious meal or a quick coffee? Wyndham Surabaya boasts several excellent dining options, including a hotel buffet and a charming hotel cafe. Whether you're in the mood for local Indonesian cuisine or international fare, you'll find something to satisfy your appetite.
  • Djumena Restaurant:

    This restaurant offers an extensive buffet breakfast, lunch, and dinner, featuring a variety of Indonesian and international dishes. Price per person: SGD 30 for breakfast, SGD 45 for lunch, and SGD 55 for dinner. Open from 6:00 AM to 10:00 PM.
  • Tanjung Lounge:

    Relax and unwind at the Tanjung Lounge, offering a selection of cocktails, wines, and light snacks. Open from 10:00 AM to 1:00 AM.
  • The Lobby Cafe:

    Grab a quick coffee, pastry, or sandwich at The Lobby Cafe. Open from 7:00 AM to 10:00 PM.
Djumena Restaurant is known for its signature dish, "Nasi Goreng Istimewa," a flavorful fried rice dish with seafood and spices.

Wyndham Surabaya Airport pickups and How to Book

Need a convenient hotels with airport shuttle? Wyndham Surabaya offers a hotel to airport transfer service for a hassle-free arrival and departure. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. You'll need to provide your flight details, including your arrival time and flight number. The hotel will arrange for a driver to meet you at the airport and take you directly to the hotel.

Nearby MRT Station & Bus Stops

Navigating Surabaya using public transport is easy, with several MRT nearby and bus stops nearby Wyndham Surabaya. Here's a quick guide to the nearest options:
  • MRT Station:

    The nearest MRT station is the Gubeng Station, approximately 3 km from the hotel.
  • Bus Stops:

    Several bus stops are located along Jalan Pemuda, the main road near the hotel. Look for the "Halte Pemuda" bus stops.
To use the public transport system, you'll need a prepaid card called "e-money" or "Brizzi." These cards can be purchased and topped up at convenience stores and MRT stations.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Surabaya offers a variety of nearby places to go, from thrilling theme parks to fascinating museums. Here are a few kid-friendly options near Wyndham Surabaya:
  • Surabaya Zoo (Kebun Binatang Surabaya):

    Get up close with a variety of animals at this popular zoo. Distance from hotel: 5 km. Entry price: SGD 5.
  • Suroboyo Carnival Park:

    Enjoy thrilling rides and games at this amusement park. Distance from hotel: 10 km. Entry price: SGD 15.
  • Museum Mpu Tantular:

    Discover the history and culture of East Java at this museum. Distance from hotel: 7 km. Entry price: SGD 2.
  • Ciputra Waterpark:

    Cool off at this water park featuring slides, pools, and other water attractions. Distance from hotel: 15 km. Entry price: SGD 20.
  • House of Sampoerna:

    Learn about the history of kretek cigarettes at this unique museum housed in a Dutch colonial building. Distance from hotel: 3 km. Free entry.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Wyndham Surabaya (Surabaya)

Exploring the nearby dining scene around Wyndham Surabaya is a treat, with plenty of local food and nearby dining options to satisfy any craving. From trendy cafes to authentic street food, here's a taste of what Surabaya has to offer:

Cafes/Restaurants:

  • Excelso Coffee:

    A popular Indonesian coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • Bon Ami Restaurant:

    A well-known restaurant serving Indonesian and international cuisine.
  • Kayanna Restaurant:

    Offers a wide range of Indonesian dishes with a modern twist.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, often served with egg, chicken, or seafood.
  • Satay:

    Grilled skewers of marinated meat, served with peanut sauce.
  • Soto Ayam:

    Chicken soup with noodles, vegetables, and spices.
  • Rawon:

    A rich beef soup with a dark, nutty flavor.
  • Tahu Tek Tek:

    Fried tofu and egg with peanut sauce and shrimp paste.

Shopping places near Wyndham Surabaya (Surabaya)

Looking for some retail therapy? There are several shops near me and nearby shopping destinations near Wyndham Surabaya. Whether you're after high-end fashion or local souvenirs, you'll find plenty of options to choose from.
  • Tunjungan Plaza:

    One of the largest and most popular malls in Surabaya, featuring a wide range of international and local brands.
  • Grand City Mall:

    Another large mall with a variety of shops, restaurants, and entertainment options.
  • Pasar Atom:

    A traditional market where you can find everything from clothing and electronics to food and souvenirs.

Other Places to Stay Near Wyndham Surabaya

Need an alternative to Wyndham Surabaya? Here are a few other hotels in Surabaya to consider, ranging from luxurious five-star properties to comfortable three-star options.

Luxury/5-Star Hotels Nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel offering exceptional service and amenities.
  • Hotel Majapahit Surabaya - MGallery:

    A historic hotel with elegant rooms and a charming atmosphere.
  • The Westin Surabaya:

    A modern hotel with stunning city views and a range of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Four Points by Sheraton Surabaya:

    A comfortable and convenient hotel with a range of amenities.
  • Swiss-Belinn Manyar Surabaya:

    A modern hotel with a rooftop pool and a central location.
  • Garden Palace Hotel Surabaya:

    A stylish hotel with a lush garden setting.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly hotel with clean and comfortable rooms.
  • Ibis Budget Surabaya Airport:

    A convenient option for travelers arriving or departing from Juanda International Airport.
  • Quest Hotel Surabaya:

    A modern hotel with a range of amenities and a central location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your Surabaya adventure? With its central location, excellent facilities, and comfortable accommodations, Wyndham Surabaya is a great choice for your stay. Don't miss out on the hotel availability and book your room today! Whether you're planning a business trip or a family vacation, Surabaya has something to offer everyone. Make your hotel reservations now and experience the vibrant culture and delicious cuisine of this Indonesian city. Book your stay through Traveloka for the best deals and a hassle-free experience. book cheap hotels in Indonesia cheap hotels nearby

All facilities in Wyndham Surabaya

Bar, Cafe and Lounge Wyndham Surabaya
Bar, Cafe and Lounge
Swimming Pool Wyndham Surabaya
Swimming Pool
Entertainment Facility Wyndham Surabaya
Entertainment Facility
Fitness Center Wyndham Surabaya
Fitness Center
Functional Hall Wyndham Surabaya
Functional Hall

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Fitness center
  • Hot tub
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room

General

  • AC
  • Ballroom
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast
  • Set menu dinner
  • Set menu lunch

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Transportation

  • Car rental
  • Shopping center shuttle
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Business Facilities

  • Business center
  • Meeting facilities

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Wyndham Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Wyndham Surabaya
292
Number of floors in Wyndham Surabaya
26
Another facilities in Wyndham Surabaya
Bathtub, Cable TV, Desk, In-room safe, Minibar

Frequently asked question in Wyndham Surabaya

What are available facilities at Wyndham Surabaya?
There are top facilites at Wyndham Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Wyndham Surabaya?
The standard check-in time at Wyndham Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Wyndham Surabaya provide breakfast?
Yes, Wyndham Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Wyndham Surabaya
Wyndham Surabaya has a 5.0-star rating.
How many floors does Wyndham Surabaya have?
Wyndham Surabaya has 26.
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More Reviews from Other Guests in Wyndham Surabaya

Overall Ratings & Reviews Wyndham Surabaya

Traveloka (7,260)
Other sources (118)
8.7
Very Good
From 7,260 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.5

Location

9.0

Service and Facilites

8.8

People often mention about Wyndham Surabaya
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Distance to City Center (168)
Room Space (166)
Bedroom (161)
Bathroom (148)
Staff Friendliness (147)
Ambiance (137)
Hotel Area (131)
Accessibility (121)
Family Friendly (110)
Surroundings (103)
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Traveler Reviews Wyndham Surabaya

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Customer reviews
J***n
icon-Transit
Transit
icon-origin-TRAVELOKA
6.0
/10
Reviewed 2 day(s) ago
I've already booked but there's no information about smoking rooms. Suddenly, when I checked in, they said that booking on Traveloka is only for smoking rooms, and they had to add a fee for a non-smoking room. So, don't be tempted by the price, make sure before booking.
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G***s
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Business
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8.5
/10
Reviewed 5 day(s) ago
Overall, it's very good. The hotel is spacious, comfortable, and clean. The staff is friendly. The food is delicious. Perhaps the only thing that needs improvement is the hotel amenities. They seem far from the standard of a Wyndham hotel. Thank you for the shuttle to TP Mall. I was taken there even though I was alone.
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Wahyudi A. W.
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Business
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9.4
/10
Reviewed 5 day(s) ago
The location is good, clean, and all the staff are so friendly.
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L***i
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Staycation
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8.5
/10
Reviewed 6 day(s) ago
Very friendly staff, easy check-in, central location
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Verified Traveler
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10.0
/10
Reviewed 1 week(s) ago
I love the atmosphere of the room here, because it has a bathtub and is very suitable for a staycation with children, plus the view from the room is very nice because it faces the city and is not far from the shopping center.
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S***s
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8.0
/10
Reviewed 1 week(s) ago
The staff was less than friendly, unlike other 5-star hotels. They also lacked initiative. I loaded my suitcase into my car without any assistance from a security guard this morning, December 12, 2025, at around 8 a.m. The room was also noisy, and the front area smelled of glue during renovations. Overall, not a really good experience.
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Patricia T. H.
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Staycation
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8.8
/10
Reviewed 1 week(s) ago
I stayed at this hotel for one night. The staff was friendly and very helpful. I was initially confused because my phone was missing, but it turned out to be tucked under the bed and kept by the staff. The room was very spacious, perfect for a family. Thank you.
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Ririn S.
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Business
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10.0
/10
Reviewed 2 week(s) ago
Spacious, clean rooms, good food, in the city center
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D***y
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Staycation
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8.8
/10
Reviewed 2 week(s) ago
strategically located at city center. the staff is nice and friendly. it is located near shopping center. the cleaning staff needs more attention to details, I found hairs under my blanket that was not cleaned. overall I had comfy stay
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R***d
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9.7
/10
Reviewed 3 week(s) ago
Totally worth it. Outdoor rooms, cold AC, clean.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Greetings from Wyndham Surabaya. Thank you for taking the time to share your feedback regarding your stay at Wyndham Surabaya. We are so pleased that you enjoyed your stay at Wyndham Surabaya and our spacious, comfortable and clean rooms. We hope you will stay with us again. We offer romantic dinners, private parties, birthday parties and wedding packages. Please follow Wyndham Surabaya on social media: Instagram, Facebook, YouTube and TikTok (@w****). We look forward to welcoming you back soon. Thank you! Wyndham Surabaya
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Verified Traveler
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Staycation
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9.4
/10
Reviewed 3 week(s) ago
A 5-star hotel in the heart of the city for under a million. It's within walking distance of the Padang Pagi Sore restaurant. Spacious rooms and bathrooms include bathtubs. A fairly large swimming pool and a fully equipped gym are available.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Warm regards from Wyndham Surabaya. Thank you for sharing your valuable experience and feedback. We are delighted that you had a wonderful stay. Wyndham Surabaya is located in the heart of Surabaya, within easy reach of the city's main attractions. During your stay, you can enjoy Wyndham Surabaya's many amenities, including a living room with bathtub in each room, an outdoor pool overlooking the heart of Surabaya, and a fully equipped fitness center. We look forward to welcoming you back soon. We can arrange romantic dinners, Alishan tours, birthday parties, wedding packages, and much more. You can follow Wyndham Surabaya on social media, including Instagram, Facebook, YouTube, and TikTok (@w*****a). We look forward to welcoming you back soon. From Wyndham Surabaya
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R***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
staff sangat helpful, easy check in and check out special thanks to team mathew, Ferdi, Rizal and mbak Retha for your service. Room very large with affordable price.
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F***h
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
My last time here was in 2021. There were a lot of changes when I returned. Excellent service, from the front security guard to the receptionist, comfortable rooms, easy access to everywhere, and no longer requiring a 300,000 IDR deposit like before. Unfortunately, there have been changes to the breakfast. The food isn't as delicious as it used to be, and the service at breakfast, especially the mixed noodles, eggs, and waffles, isn't as good as it used to be. Maybe it's because the chef has changed. It looks like he's an intern. Please wear a mask when serving food to guests so your cough doesn't get into the food, and don't scratch your nose in front of guests. Come on, they didn't teach etiquette at cooking school. Please, Wyndham, your hotel is already the best, don't let it decline, let alone fall because of something like this. Keep up the good work, Wyndham.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Warm regards, Wyndham Hotel Surabaya... Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with us and the excellent service provided by our team throughout your stay. We are sorry to hear that you experienced any issues with our team's service during breakfast. We assure you that we will take appropriate action to address the issues you encountered and prevent such incidents from occurring again in the future. At Wyndham Hotels & Resorts, we always strive to meet your needs and expectations. We appreciate the time you took to share your concerns and we hope that we will give us the opportunity to serve you even better in the future. We look forward to welcoming you back to Wyndham Hotel Surabaya. Sincerely, Wyndham Hotel Surabaya
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D***s
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Leisure
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9.7
/10
Reviewed 4 week(s) ago
Clean, tidy, and the service and staff are very friendly. Nice place to go.
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A***a
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10.0
/10
Reviewed 4 week(s) ago
The rooms are spacious, clean and the food in the restaurant is varied.
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear valued guests, Greetings from Wyndham Surabaya. Thank you for taking the time to introduce yourself and share your feedback. We are so glad you had a wonderful experience at Wyndham Surabaya, with our clean and comfortable rooms and delicious breakfast. We look forward to sharing even more memorable experiences on your next stay. We have a variety of packages to choose from, including romantic dinners, intimate gatherings, birthday parties and wedding packages. To stay up to date with Wyndham Surabaya, follow us on social media such as Instagram, Facebook, YouTube and TikTok (@w******). We look forward to welcoming you back soon. Wyndham Surabaya
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G***t
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Business
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10.0
/10
Reviewed 4 week(s) ago
5 star hotel in the city center
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Wyndham Surabaya would like to sincerely thank you for taking the time to introduce yourself and share your experience with us regarding your stay. We are delighted to learn that you enjoyed your stay with us at Wyndham Surabaya. Wyndham Surabaya is located in the heart of the city, with easy access to many of Surabaya's attractions. We look forward to welcoming you back for a memorable stay. We offer a variety of programs including romantic dinners, intimate gatherings, birthday parties and wedding packages. Follow Wyndham Surabaya on social media: Instagram, Facebook, YouTube and TikTok (@w******). We look forward to welcoming you back soon. Thank you, Wyndham Surabaya.
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s***i
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10.0
/10
Reviewed 4 week(s) ago
so cool...an unforgettable moment
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear Valued Guests, Greetings from Wyndham Surabaya. Thank you for taking the time to introduce yourself and share your feedback. We are so glad you enjoyed your stay with us. For your next stay, don't forget to try our special weekend menu at Grill at Seven every Friday and Sunset Disco every Saturday. For the latest news from Wyndham Surabaya, don't forget to follow our social media on Instagram, Facebook, YouTube Channel and TikTok (@wy******). We look forward to welcoming you back soon. Thank you! Wyndham Surabaya
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Aling T.
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Staycation
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9.7
/10
Reviewed 4 week(s) ago
Friendly staff, comfortable, clean, and strategic location. I'll stay here again next time. Thanks.
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1 people find it helpful
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Akhmad G. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
An affordable 5-star hotel in Surabaya, very close to the city center. My room had a beautiful view. Highly recommended for another stay.
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2 people find it helpful
FAHA Z.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
During the stay, the atmosphere was comfortable and calm.
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Lobby 4 Wyndham Surabaya

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Overall Ratings & Reviews Wyndham Surabaya

Traveloka (7,260)
Other sources (118)
8.7
Very Good
From 7,260 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.5

Location

9.0

Service and Facilites

8.8

People often mention about Wyndham Surabaya
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Distance to City Center (168)
Room Space (166)
Bedroom (161)
Bathroom (148)
Staff Friendliness (147)
Ambiance (137)
Hotel Area (131)
Accessibility (121)
Family Friendly (110)
Surroundings (103)
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Traveler Reviews Wyndham Surabaya

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Customer reviews
J***n
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Transit
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6.0
/10
Reviewed 2 day(s) ago
I've already booked but there's no information about smoking rooms. Suddenly, when I checked in, they said that booking on Traveloka is only for smoking rooms, and they had to add a fee for a non-smoking room. So, don't be tempted by the price, make sure before booking.
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G***s
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Business
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8.5
/10
Reviewed 5 day(s) ago
Overall, it's very good. The hotel is spacious, comfortable, and clean. The staff is friendly. The food is delicious. Perhaps the only thing that needs improvement is the hotel amenities. They seem far from the standard of a Wyndham hotel. Thank you for the shuttle to TP Mall. I was taken there even though I was alone.
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Wahyudi A. W.
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Business
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9.4
/10
Reviewed 5 day(s) ago
The location is good, clean, and all the staff are so friendly.
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L***i
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Staycation
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8.5
/10
Reviewed 6 day(s) ago
Very friendly staff, easy check-in, central location
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Verified Traveler
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10.0
/10
Reviewed 1 week(s) ago
I love the atmosphere of the room here, because it has a bathtub and is very suitable for a staycation with children, plus the view from the room is very nice because it faces the city and is not far from the shopping center.
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S***s
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Business
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8.0
/10
Reviewed 1 week(s) ago
The staff was less than friendly, unlike other 5-star hotels. They also lacked initiative. I loaded my suitcase into my car without any assistance from a security guard this morning, December 12, 2025, at around 8 a.m. The room was also noisy, and the front area smelled of glue during renovations. Overall, not a really good experience.
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Patricia T. H.
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Staycation
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8.8
/10
Reviewed 1 week(s) ago
I stayed at this hotel for one night. The staff was friendly and very helpful. I was initially confused because my phone was missing, but it turned out to be tucked under the bed and kept by the staff. The room was very spacious, perfect for a family. Thank you.
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Ririn S.
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Business
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10.0
/10
Reviewed 2 week(s) ago
Spacious, clean rooms, good food, in the city center
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D***y
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8.8
/10
Reviewed 2 week(s) ago
strategically located at city center. the staff is nice and friendly. it is located near shopping center. the cleaning staff needs more attention to details, I found hairs under my blanket that was not cleaned. overall I had comfy stay
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R***d
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9.7
/10
Reviewed 3 week(s) ago
Totally worth it. Outdoor rooms, cold AC, clean.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Greetings from Wyndham Surabaya. Thank you for taking the time to share your feedback regarding your stay at Wyndham Surabaya. We are so pleased that you enjoyed your stay at Wyndham Surabaya and our spacious, comfortable and clean rooms. We hope you will stay with us again. We offer romantic dinners, private parties, birthday parties and wedding packages. Please follow Wyndham Surabaya on social media: Instagram, Facebook, YouTube and TikTok (@w****). We look forward to welcoming you back soon. Thank you! Wyndham Surabaya
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Verified Traveler
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Staycation
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9.4
/10
Reviewed 3 week(s) ago
A 5-star hotel in the heart of the city for under a million. It's within walking distance of the Padang Pagi Sore restaurant. Spacious rooms and bathrooms include bathtubs. A fairly large swimming pool and a fully equipped gym are available.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Warm regards from Wyndham Surabaya. Thank you for sharing your valuable experience and feedback. We are delighted that you had a wonderful stay. Wyndham Surabaya is located in the heart of Surabaya, within easy reach of the city's main attractions. During your stay, you can enjoy Wyndham Surabaya's many amenities, including a living room with bathtub in each room, an outdoor pool overlooking the heart of Surabaya, and a fully equipped fitness center. We look forward to welcoming you back soon. We can arrange romantic dinners, Alishan tours, birthday parties, wedding packages, and much more. You can follow Wyndham Surabaya on social media, including Instagram, Facebook, YouTube, and TikTok (@w*****a). We look forward to welcoming you back soon. From Wyndham Surabaya
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R***l
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9.7
/10
Reviewed 3 week(s) ago
staff sangat helpful, easy check in and check out special thanks to team mathew, Ferdi, Rizal and mbak Retha for your service. Room very large with affordable price.
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F***h
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Business
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9.7
/10
Reviewed 4 week(s) ago
My last time here was in 2021. There were a lot of changes when I returned. Excellent service, from the front security guard to the receptionist, comfortable rooms, easy access to everywhere, and no longer requiring a 300,000 IDR deposit like before. Unfortunately, there have been changes to the breakfast. The food isn't as delicious as it used to be, and the service at breakfast, especially the mixed noodles, eggs, and waffles, isn't as good as it used to be. Maybe it's because the chef has changed. It looks like he's an intern. Please wear a mask when serving food to guests so your cough doesn't get into the food, and don't scratch your nose in front of guests. Come on, they didn't teach etiquette at cooking school. Please, Wyndham, your hotel is already the best, don't let it decline, let alone fall because of something like this. Keep up the good work, Wyndham.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Warm regards, Wyndham Hotel Surabaya... Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with us and the excellent service provided by our team throughout your stay. We are sorry to hear that you experienced any issues with our team's service during breakfast. We assure you that we will take appropriate action to address the issues you encountered and prevent such incidents from occurring again in the future. At Wyndham Hotels & Resorts, we always strive to meet your needs and expectations. We appreciate the time you took to share your concerns and we hope that we will give us the opportunity to serve you even better in the future. We look forward to welcoming you back to Wyndham Hotel Surabaya. Sincerely, Wyndham Hotel Surabaya
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D***s
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Leisure
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9.7
/10
Reviewed 4 week(s) ago
Clean, tidy, and the service and staff are very friendly. Nice place to go.
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A***a
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10.0
/10
Reviewed 4 week(s) ago
The rooms are spacious, clean and the food in the restaurant is varied.
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Accommodation's Reply
04 Dec 2025
Dear valued guests, Greetings from Wyndham Surabaya. Thank you for taking the time to introduce yourself and share your feedback. We are so glad you had a wonderful experience at Wyndham Surabaya, with our clean and comfortable rooms and delicious breakfast. We look forward to sharing even more memorable experiences on your next stay. We have a variety of packages to choose from, including romantic dinners, intimate gatherings, birthday parties and wedding packages. To stay up to date with Wyndham Surabaya, follow us on social media such as Instagram, Facebook, YouTube and TikTok (@w******). We look forward to welcoming you back soon. Wyndham Surabaya
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G***t
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Business
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10.0
/10
Reviewed 4 week(s) ago
5 star hotel in the city center
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Wyndham Surabaya would like to sincerely thank you for taking the time to introduce yourself and share your experience with us regarding your stay. We are delighted to learn that you enjoyed your stay with us at Wyndham Surabaya. Wyndham Surabaya is located in the heart of the city, with easy access to many of Surabaya's attractions. We look forward to welcoming you back for a memorable stay. We offer a variety of programs including romantic dinners, intimate gatherings, birthday parties and wedding packages. Follow Wyndham Surabaya on social media: Instagram, Facebook, YouTube and TikTok (@w******). We look forward to welcoming you back soon. Thank you, Wyndham Surabaya.
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s***i
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10.0
/10
Reviewed 4 week(s) ago
so cool...an unforgettable moment
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear Valued Guests, Greetings from Wyndham Surabaya. Thank you for taking the time to introduce yourself and share your feedback. We are so glad you enjoyed your stay with us. For your next stay, don't forget to try our special weekend menu at Grill at Seven every Friday and Sunset Disco every Saturday. For the latest news from Wyndham Surabaya, don't forget to follow our social media on Instagram, Facebook, YouTube Channel and TikTok (@wy******). We look forward to welcoming you back soon. Thank you! Wyndham Surabaya
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Aling T.
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Staycation
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9.7
/10
Reviewed 4 week(s) ago
Friendly staff, comfortable, clean, and strategic location. I'll stay here again next time. Thanks.
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1 people find it helpful
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Akhmad G. N.
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10.0
/10
Reviewed 4 week(s) ago
An affordable 5-star hotel in Surabaya, very close to the city center. My room had a beautiful view. Highly recommended for another stay.
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FAHA Z.
icon-Business
Business
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8.8
/10
Reviewed 4 week(s) ago
During the stay, the atmosphere was comfortable and calm.
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