939 Hotel

This hotel is not as advertised, the room we were presented with seemed to be in a basement area with a weird dangerous mezzanine stairwell as access. We were immediately hit with a very strong mould smell, found a tiny bathroom that required a contortionist to get to the toilet as it was wedged against the wall and the sink. The toilet seat was also very loose and moved sideways. The shower holder was 6ft high, also dangerously loose and as such the shower head fell a number of times. The location of this hotel is great so we decided to stick with it and asked for the toilet to be fixed and the shower holder. We were told it would be fixed the next day. We went out and came back the next day (10pm) and nothing was fixed. We were again told the next day and offered the use of the shower in the room next door. This room was horrific with an even worse mould stench and a cracked wall leaking water!! At this point I checked out and left, we only received a partial refund through hotel.com even though this was shocking. I have never seen such a sight in 40 years of travelling. Do not go there.

Great location

Black mold on our room walls and throughout the bathroom. Hairdryer hotwire to the back of the socket with exposed wiring. Toilet seat was broken and slid as soon as you sat down. Elevator to this floor did not work, so you had to go to floor above and walk down or floor below and walk up with luggage and children. No common areas. I asked for a place to sit and he took me to a staff kitchen/storage area that had leather couch and fridges/microwaves. God help you if you try to go downstairs and are over 5ft 6. Guaranteed to hit your head everytime. This is not a hotel.

I was booked to stay at this property for 3 nights and left after 2 to check in to a different hotel. My main concern was safety as guests are not given keys to access the hotel but rather must rely exclusively on staff being present at their desk to be buzzed in through the front gate. This is extremely dangerous from a safety standpoint and there were times I was left stranded at the front of the building because no one answered the buzz. They also only provided sheets and no blankets, when I requested a blanket I was told that they did not have any. The doors to the rooms also did not come with any locks or bolts to secure your room from the inside.would not recommend, ESPECIALLY to solo travellers.

The property was a decent price and was close to many tourist favourites. The hotel was a walkable distance to the Trevi Fountain, Piazza Navona, Spanish steps, Castle Sant’Angelo and the Vatican. Bring walking shoes. The rooms are a bit small and the the bathrooms are small as well. It’s relatively clean.

Very overpriced, outdated property. One half of the property is updated, but the other half is from 50 years ago. Terrible bathroom and shower. Very dangerous access to our room. Definitely would not recommend this property. Other than location, there was nothing that we liked about it.

Very helpful staff, clean room, located in the center of all major landmarks

really loud since it's in a main tourist area but makes it really convenient walking wise. don't book this hotel if getting a good night's rest is important to you

Excellent location for the price. 10-15 minute walk away from the nicest parts of Rome and the Vatican. Check-in was very warm and friendly. Staff were courteous. Not a highend hotel but it has the basics and is quiet. If you want a room with an excellent location, for a reasonable price then this is a good choice.

The place is central, close to vatican, to plaza Navona, lots of shopping and restaurants around. The location is exceptional. The place is ok, run down but my interest was location and it meet my needs.

Horrible room and hotel conditions. The photos on Expedia are very very deceiving the hotel does not look like that at all. I’m in shock that they allow that kind of advertisement. Our room was so bad that we had to leave after 5 hours and find another hotel. No reimbursement from the hotel or Expedia. Very rude staff. Beware if travelling with luggage’s as you will have to carry them up multiple flights of stairs and down their basement stairs where you have to duck. We hit our heads pretty bad as we are both tall you basically have to crawl to get to the rooms. The room was concrete with drapes put over the walls. Mold everywhere you could see it and smell it. One very thin bed sheet. The toilet was placed in a corner where you could not sit properly on it.

Place was awful. Toilet was broken. Lady at the front desk was awful. Do not book.

The room was very small the bed was very uncomfortable and the wifi only worked in the bathroom all said and done I will not recommend the place to anyone

Excellent location! However, the property is rundown and the pictures do not reflect the current state - eg: the breakfast room is non-operational and the furnishings were old. No safe in the room.

Excellent location

NA

This hotel is good for its location, close to piazza Navona, Spanish steps, fountain the Trevi! It has a specific smell though, that’s why just have to take a shower and go to bed. Stuff is very welcoming and friendly, eager to help out with any questions!

We decided to stay in the place for just one night last minute. After seeing the reviews we considered the risk and decided a “pleasant” stay at as worth it. However upon our arrival we experienced a broken shower head, a broken ac and short circuiting lights. This kept us up until 1:30 am when we decided to seek help from the front desk. They came to our room and were extremely unhelpful, they unsuccessfully pressed a few buttons on the ac and called it a night. When we were upset and requested another room as the lights keep switching on and off until 1:30am the front desk man on duty simply walked away from us and told us to take it up with the people in the morning. We discussed it with them the following morning and they told us they would not refund us and that we had to take it up with Expedia. Upon requesting the refund through Expedia we have been met with equal difficulty. The Expedia team has called the location multiple times only to say the hotel said we “agreed upon” not paying the city tax and was on our way. Not only was this not communicated to us but it was also said that we must handle our refund though Expedia not the hotel. Only to find that once we’ve checked out the money goes to the hotel and they decide to refund us or not. It’s been a god awful back and forth and we are unlikely to see our money back. This establishment is dirty doesn’t work and has live wires coming from the wall not to mention the abysmal service they have to offer their clients.

Very good location and close to many good restaurants. Walkable to most tourist sites.

Not clean