Hotel Albatros

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6.6
/10
Pleasant
60 reviews

What Guests Say About Their Stay

radovan

10.0
/ 10
The property was clean and comfortable. Good size pool. All staff we dealt with were friendly. However reception and waiters were personable and gave exceptional service. This made our stay one of the best vacations in italy.

Brbara

10.0
/ 10
Un soggiorno piacevole, un buon servizio ,ottimo rapporto per il cibo qualità prezzo.Sicuramente ci tornerei
See translation

giovanni

10.0
/ 10
soddisfacente sotto tutti i punti divista,personale gentilissimo eall'altezza della struttura,colazione varia e saporita,recepzion gentilissimi e pronte a soddisfare qualsiasi richiesta inererente il soggiorno.
See translation
In the Area
See Map
via Madonna Di Roselle 54, Naples, Campania, Italy, 80063

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Hotel Albatros is located in area / city Naples. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Albatros

via Madonna Di Roselle 54, Naples, Campania, Italy, 80063
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Exterior Hotel Albatros
Bedroom 2 Hotel Albatros

Discover More About Hotel Albatros

General
Near Corso Italia

Location
Located in Piano di Sorrento, Hotel Albatros is within a 10-minute drive of Corso Italia and Piazza Tasso. This hotel is 2.8 mi (4.5 km) from Sorrento Lift and 3.4 mi (5.5 km) from Sorrento Marina.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Gulf of Naples - 0.5 km / 0.3 mi
Villa Fondi - 0.6 km / 0.4 mi
Lift to the Sea - 0.7 km / 0.4 mi
Port of Marina di Cassano - 0.8 km / 0.5 mi
Meta Beach - 1.3 km / 0.8 mi
La Marinella Beach - 2.1 km / 1.3 mi
Corso Italia - 2.5 km / 1.6 mi
Museo Correale di Terranova - 3.4 km / 2.1 mi
Piazza Lauro - 3.4 km / 2.1 mi
Piazza Tasso - 3.6 km / 2.2 mi
Sedile Dominova - 3.7 km / 2.3 mi
Deep Valley of the Mills - 3.8 km / 2.4 mi
Piazza Sant'Antonino - 3.8 km / 2.4 mi
Basilica di Sant'Antonio - 3.9 km / 2.4 mi
Sorrento Cathedral - 3.9 km / 2.4 mi

The nearest airports are:
Naples Intl. Airport (NAP) - 47 km / 29.2 mi
Costa d'Amalfi Airport (QSR) - 69.3 km / 43 mi

The preferred airport for Hotel Albatros is Naples Intl. Airport (NAP).

Renovations
The following facilities or services will be unavailable from October 26 2026 to April 14 2027 (dates subject to change):

  • Swimming pool
The property is closed between February 18 and April 14.

Facilities
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and concierge services. This hotel also features a television in a common area and a banquet hall. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.

Business Facilities
Featured amenities include a business center, express check-in, and express check-out.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is included.

Rooms
Make yourself at home in one of the 50 guestrooms featuring minibars and flat-screen televisions. Satellite television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

All facilities in Hotel Albatros

Entertainment Facility Hotel Albatros
Entertainment Facility
Common Space Hotel Albatros
Common Space
Exterior Hotel Albatros
Exterior
Bedroom Hotel Albatros
Bedroom
Others Hotel Albatros
Others

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-in
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Newspaper in lobby
  • Concierge

Food and Drinks

  • Breakfast
  • Buffet breakfast

Things to Do

  • TV lounge
  • Outdoor pool

General

  • Banquet
  • Smoking area

Public Facilities

  • Safety deposit box
  • Elevator

Transportation

  • Beach shuttle

Connectivity

  • Free WiFi

Business Facilities

  • Business facilities

Accommodation Policy & General Information in Hotel Albatros

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Bookings where payment for the stay will be made on site instead of at the time of booking must be paid in full at check-in.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Albatros
50
Number of floors in Hotel Albatros
5
Another facilities in Hotel Albatros
Laundry service, Luggage storage, Express check-in, Express check-out, Multilingual staff

Frequently asked question in Hotel Albatros

What are available facilities at Hotel Albatros?
There are top facilites at Hotel Albatros such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Albatros?
The standard check-in time at Hotel Albatros is starting from 14:00 - 00:00 while the latest check-out time is at Before 10:00
Does Hotel Albatros provide breakfast?
Yes, Hotel Albatros provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Albatros
Hotel Albatros has a 4.0-star rating.
How many floors does Hotel Albatros have?
Hotel Albatros has 5.
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More Reviews from Other Guests in Hotel Albatros

6.6
Pleasant
From 60 reviews
Cleanliness

7.4

Room Comfort

6.0

Location

5.4

Service and Facilites

7.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Albatros

Number of reviews per page
20
40
Top reviews
radovan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 224 week(s) ago

Expedia Group verified review

The property was clean and comfortable. Good size pool. All staff we dealt with were friendly. However reception and waiters were personable and gave exceptional service. This made our stay one of the best vacations in italy.
Verified traveler
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 369 week(s) ago

Expedia Group verified review

WiFi was not working in our room on any on our devices. Had to come down to the lobby or the nearby staircase to get connected. Location is near stores where you can buy essentials but have to pay with cash-no credit cards accepted in them. Walking the nearby streets you have to share them with cars, but that’s typical for the area...
Read More
Adski
8.0
/10
Reviewed 476 week(s) ago

Expedia Group verified review

Good hotel with decent access to public transport. Do not use car to move around in this area.
Ann
4.0
/10
Reviewed 479 week(s) ago

Expedia Group verified review

The hotel shuttle to Sorrento does not stop at the hotel - you are picked up from a point around 15 minutes walk away. This was apparently due to roadworks - but they had completed while we there. You are dropped off at a bridge in Sorrento after which you have to walk downstairs, along to the main square and then take a taxi to the marina if required. There are no suitable stops in Sorrento for the hotel shuttle Lunch isn't available every day - you need to ask and expect to be told no. Enjoying a couple of drinks by the pool at night could be difficult - they ran out of vodka and did not replace it. The inside bar was closed. Waiting staff often have to be searched for. The hotel is very remote - a small restaurant, mini market and chocolate shop are nearby. Piano di Sorrento is very quiet and really shouldn't be advertised on a holiday search as part of Sorrento. I had to take a taxi to Positano for a wedding, picking up others in Sorrento. When I requested a taxi be booked, the receptionist told me it wasn't possible. she made a few calls and advise that it would be 90 Euros - 20 to be paid to her and 70 to the driver. I already knew it should be around 70 Euros but was not in a position to argue as this taxi had to be booked. My 20 went into her pocket and she said I should not tell the other receptionist she had done this for me!! Some days our beds were not made, never mind changed. We waited 3 days for our safe to be fixed as it was not working properly.
Read More
EARL
icon-with Partner
with Partner
2.0
/10
Reviewed 528 week(s) ago

Hotels.com verified review

rude time consuming checkin. clerk was on the phone the whole time.got no info about room systems.a/c system not controllable from room,refrig. did not work,shower stall floor flooded,1 chair for balcony sitting for 2 person room,could hear people next door talking and eavery flush of toilet,for breakfast,coffee was weak and unenjoyable,juices the same,wifi did not work in rooms and had to sit by entrance desk to get reception. i could go on,worst hotel i ever booked.
Read More
Po
8.0
/10
Reviewed 576 week(s) ago

Expedia Group verified review

Hotel in a nice location ideal for trips to Pompeii, Vesuvio and Sorrento. Local restaurants were very good and not too busy early evening. Breakfast provided was a good selection and staff were friendly.
N
8.0
/10
Reviewed 577 week(s) ago

Expedia Group verified review

Not quite in Sorrento - actually a good 3km walk and unless you can afford taxis to Piano de Sorrento (40€) you will have to as the public transport and the hotel shuttle bus stops at about 9 pm. Local railway station about 500m away is very convenient for Pompeii and Ercolaneum ( we thought the latter excellent and if you only visit one, do Ercolaneum). Don't bother with Naples - dirty, lots of roadworks currently, full of litter and graffiti and a pity. Not what you would imagine and would be a day wasted. Trips to Amalfi and Ravello are a whole day long - not just a ferry as we had hoped. Do consider the campaniarte card at 34€ - entrance to museums , P and Er and most travel included. You need the circumvesuviana train from beneath the main Naples railway station. Hotel does a good breakfast but little else in the wAy of food. Helpful staff.and friendly. Make the effort to walk to the beach at Piano - go down in the elevator ( ascensore) and visit the Fracatell restaurant on the sea front. Do have their antipasti special for 2 . (It is excellent and plenty for 3 and great value at 15€ between you.) their cakes are good too! We had a great four days in the Sorrento/ Piano area - hope you do.
Read More
Karen
2.0
/10
Reviewed 581 week(s) ago

Hotels.com verified review

This is the worst! I was willing to overlook the fact that I had to wait 15 minutes when I arrived for someone to show up at the front desk, the pool bar was swimming in ants, the bed had one sheet and a 50-year old comforter, the fact that the place has not seen an update in 50 years, and the WIFI did not work in the room, because it was "clean enough". I'm really not picky--especially when I'm choosing one of the cheapest places in the area. However, when I went to check out, the receptionist wanted to charge me for the room after I had already booked and paid for the room on Hotels.com. She could not "find" my reservation anywhere. Showing her the confirmation of payment from Hotels.com did not convince her. Finally, she agreed to charge me only 30 Euros more than I had already paid Hotels.com because I had a friend next to me as I was checking out so she assumed that he slept in the room and thus charged me for a double room instead of a single. When I handed her a credit card to pay this ridiculous additional charge, she said they only accepted credit cards for purchases over 50 Euros. After I told her I did not have cash and she called someone, she agreed to accept the credit card. She called a taxi for me when I was leaving, but when I heard the rate the taxi driver was asking for to take me to the town's center, I told her to forget it. I was already screwed by the hotel, and apparently the taxi driver was in on the scheme.
Read More
chesdarith p.
icon-with Partner
with Partner
8.0
/10
Reviewed 606 week(s) ago

Expedia Group verified review

Stayed there a week, and it was very nice. We Loved the location and the breakfast they served was very delicious!
Diappointed
icon-Family
Family
2.0
/10
Reviewed 640 week(s) ago

Expedia Group verified review

We arrived at hotel to find that the location is not as described, Sorrento. It is actually outside Sorrento in a different town. On initial inspection we were disappointed with the facilities and amazed that this hotel classed as a 4 star hotel, especially when compared with others in the same category like Royal, Europa or Ambasciatori all on the coast of Sorrento. As a result of our findings we decided this hotel was not for us and checked in at the Europa. We felt let down due to the misleading description of hotel and more importantly the location. I have not been able to obtain refund and therefore will hesitate in using the same agent when booking our next trip.
Read More
Michael
10.0
/10
Reviewed 668 week(s) ago

Expedia Group verified review

Facilities: Above average; Value: Affordable;
Richard
6.0
/10
Reviewed 687 week(s) ago

Expedia Group verified review

Great place for one night. Bathroom shower had mold and the a/c was subpar, was set too warm and couldn't be lowered. View of the water and cliffs were outstanding.
Verified traveler
4.0
/10
Reviewed 697 week(s) ago

Hotels.com verified review

not what i expected more like a childrens school
Dalys
8.0
/10
Reviewed 725 week(s) ago

Expedia Group verified review

Facilities: Good; Value: Affordable; Service: Polite, Varied between staff ; Cleanliness: Hygienic , Tidy, Clean; The restaurant was too expensive for meal received. Bar staff (mid arvo to close) customer service skills were excellent and he participated
Mum and Dad
icon-Family
Family
4.0
/10
Reviewed 753 week(s) ago

Expedia Group verified review

While the staff are extremely friendly, attentive and helpful, during the school holidays when we went, they cater for a variety of school parties from around Europe - up 150 children at a time. The problem is that the children are generally poorly supervised and run rings around the hotel staff depite their best efforts making noise and playing knock and run on our door until well past midnight on occasions. While we do not blame the hotel staff for not being able to control the children, rather the teachers, or the hotel for getting business where it can in these tough times it made for a very difficult stay for a young family. The hotel is at fault in that the problem is exacerbated by poor noise insulation and lack of maintenance on the stair rails which rattled continuously and the rattled echoed up and down the stairwell. Ideal if you are bringing another school group not good for families or light sleepers. Certainly not a four star hotel more a glorified youth hostel.
Read More
Verified traveler
6.0
/10
Reviewed 845 week(s) ago

Hotels.com verified review

Even the GPS was confused by the location of this hotel, so maybe check it out on Google as well. We were a bit surprised by the decor of the hotel which reminded us of his Nona's (grandmother in Italian) house. Once we got over the shock, the staff were helpful as far as places to eat, the location of a beach and the easiest way to get to Sorrento. The TV was way too small and there were no English channels that we could find but the good internet helped with live audio streaming of a World Cup game. Breakfast was OK, but not great unless you like cakes. Parking was free, a bonus
Read More
Karen
icon-with Partner
with Partner
2.0
/10
Reviewed 858 week(s) ago

Expedia Group verified review

Do not stay here - Customer service is non existing - they will not tell you anything even if you ask for directions they will be wrong and are very rude - the air conditioning does not work and they are not interested in looking into it - very long way from anything - church bells are a problem and no regard about noise from other guests - they simply do not care - breakfast was terrible and staff have no idea about handling food - do not drink the coffee here
Read More
David
2.0
/10
Reviewed 892 week(s) ago

Expedia Group verified review

they had zero customer service, did not speak much english, HVAC did not work or barely work. Rooms towels were replaced with cheap cloths, dirty rooms, dirty beds, next to busy road so you hear cars and scooters all day long, dirty elevators, signs where our room was broken into in the past where the out side frame could easily come off and the door unlocked. chisel marks at the door where the lock was. Worst of all is their customer service. both their front desk and their technician. would not recomend this hotel as a place to stay unless you don't care about the customer service, cleanliness of the room, having no hvac, and don't mind the traffic noise or the church next door that rings their bell at 6:00 am in the morning and every 10 min. till 9:00 am.
Read More
ALFREDO
8.0
/10
Reviewed 172 week(s) ago

Expedia Group verified review

Discreta
DONGSEONG
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 177 week(s) ago

Expedia Group verified review

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Number of reviews per page
20
40

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Bedroom 4 Hotel Albatros

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
6.6
Pleasant
From 60 reviews
Cleanliness

7.4

Room Comfort

6.0

Location

5.4

Service and Facilites

7.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Albatros

Number of reviews per page
20
40
Top reviews
radovan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 224 week(s) ago

Expedia Group verified review

The property was clean and comfortable. Good size pool. All staff we dealt with were friendly. However reception and waiters were personable and gave exceptional service. This made our stay one of the best vacations in italy.
Verified traveler
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 369 week(s) ago

Expedia Group verified review

WiFi was not working in our room on any on our devices. Had to come down to the lobby or the nearby staircase to get connected. Location is near stores where you can buy essentials but have to pay with cash-no credit cards accepted in them. Walking the nearby streets you have to share them with cars, but that’s typical for the area...
Read More
Adski
8.0
/10
Reviewed 476 week(s) ago

Expedia Group verified review

Good hotel with decent access to public transport. Do not use car to move around in this area.
Ann
4.0
/10
Reviewed 479 week(s) ago

Expedia Group verified review

The hotel shuttle to Sorrento does not stop at the hotel - you are picked up from a point around 15 minutes walk away. This was apparently due to roadworks - but they had completed while we there. You are dropped off at a bridge in Sorrento after which you have to walk downstairs, along to the main square and then take a taxi to the marina if required. There are no suitable stops in Sorrento for the hotel shuttle Lunch isn't available every day - you need to ask and expect to be told no. Enjoying a couple of drinks by the pool at night could be difficult - they ran out of vodka and did not replace it. The inside bar was closed. Waiting staff often have to be searched for. The hotel is very remote - a small restaurant, mini market and chocolate shop are nearby. Piano di Sorrento is very quiet and really shouldn't be advertised on a holiday search as part of Sorrento. I had to take a taxi to Positano for a wedding, picking up others in Sorrento. When I requested a taxi be booked, the receptionist told me it wasn't possible. she made a few calls and advise that it would be 90 Euros - 20 to be paid to her and 70 to the driver. I already knew it should be around 70 Euros but was not in a position to argue as this taxi had to be booked. My 20 went into her pocket and she said I should not tell the other receptionist she had done this for me!! Some days our beds were not made, never mind changed. We waited 3 days for our safe to be fixed as it was not working properly.
Read More
EARL
icon-with Partner
with Partner
2.0
/10
Reviewed 528 week(s) ago

Hotels.com verified review

rude time consuming checkin. clerk was on the phone the whole time.got no info about room systems.a/c system not controllable from room,refrig. did not work,shower stall floor flooded,1 chair for balcony sitting for 2 person room,could hear people next door talking and eavery flush of toilet,for breakfast,coffee was weak and unenjoyable,juices the same,wifi did not work in rooms and had to sit by entrance desk to get reception. i could go on,worst hotel i ever booked.
Read More
Po
8.0
/10
Reviewed 576 week(s) ago

Expedia Group verified review

Hotel in a nice location ideal for trips to Pompeii, Vesuvio and Sorrento. Local restaurants were very good and not too busy early evening. Breakfast provided was a good selection and staff were friendly.
N
8.0
/10
Reviewed 577 week(s) ago

Expedia Group verified review

Not quite in Sorrento - actually a good 3km walk and unless you can afford taxis to Piano de Sorrento (40€) you will have to as the public transport and the hotel shuttle bus stops at about 9 pm. Local railway station about 500m away is very convenient for Pompeii and Ercolaneum ( we thought the latter excellent and if you only visit one, do Ercolaneum). Don't bother with Naples - dirty, lots of roadworks currently, full of litter and graffiti and a pity. Not what you would imagine and would be a day wasted. Trips to Amalfi and Ravello are a whole day long - not just a ferry as we had hoped. Do consider the campaniarte card at 34€ - entrance to museums , P and Er and most travel included. You need the circumvesuviana train from beneath the main Naples railway station. Hotel does a good breakfast but little else in the wAy of food. Helpful staff.and friendly. Make the effort to walk to the beach at Piano - go down in the elevator ( ascensore) and visit the Fracatell restaurant on the sea front. Do have their antipasti special for 2 . (It is excellent and plenty for 3 and great value at 15€ between you.) their cakes are good too! We had a great four days in the Sorrento/ Piano area - hope you do.
Read More
Karen
2.0
/10
Reviewed 581 week(s) ago

Hotels.com verified review

This is the worst! I was willing to overlook the fact that I had to wait 15 minutes when I arrived for someone to show up at the front desk, the pool bar was swimming in ants, the bed had one sheet and a 50-year old comforter, the fact that the place has not seen an update in 50 years, and the WIFI did not work in the room, because it was "clean enough". I'm really not picky--especially when I'm choosing one of the cheapest places in the area. However, when I went to check out, the receptionist wanted to charge me for the room after I had already booked and paid for the room on Hotels.com. She could not "find" my reservation anywhere. Showing her the confirmation of payment from Hotels.com did not convince her. Finally, she agreed to charge me only 30 Euros more than I had already paid Hotels.com because I had a friend next to me as I was checking out so she assumed that he slept in the room and thus charged me for a double room instead of a single. When I handed her a credit card to pay this ridiculous additional charge, she said they only accepted credit cards for purchases over 50 Euros. After I told her I did not have cash and she called someone, she agreed to accept the credit card. She called a taxi for me when I was leaving, but when I heard the rate the taxi driver was asking for to take me to the town's center, I told her to forget it. I was already screwed by the hotel, and apparently the taxi driver was in on the scheme.
Read More
chesdarith p.
icon-with Partner
with Partner
8.0
/10
Reviewed 606 week(s) ago

Expedia Group verified review

Stayed there a week, and it was very nice. We Loved the location and the breakfast they served was very delicious!
Diappointed
icon-Family
Family
2.0
/10
Reviewed 640 week(s) ago

Expedia Group verified review

We arrived at hotel to find that the location is not as described, Sorrento. It is actually outside Sorrento in a different town. On initial inspection we were disappointed with the facilities and amazed that this hotel classed as a 4 star hotel, especially when compared with others in the same category like Royal, Europa or Ambasciatori all on the coast of Sorrento. As a result of our findings we decided this hotel was not for us and checked in at the Europa. We felt let down due to the misleading description of hotel and more importantly the location. I have not been able to obtain refund and therefore will hesitate in using the same agent when booking our next trip.
Read More
Michael
10.0
/10
Reviewed 668 week(s) ago

Expedia Group verified review

Facilities: Above average; Value: Affordable;
Richard
6.0
/10
Reviewed 687 week(s) ago

Expedia Group verified review

Great place for one night. Bathroom shower had mold and the a/c was subpar, was set too warm and couldn't be lowered. View of the water and cliffs were outstanding.
Verified traveler
4.0
/10
Reviewed 697 week(s) ago

Hotels.com verified review

not what i expected more like a childrens school
Dalys
8.0
/10
Reviewed 725 week(s) ago

Expedia Group verified review

Facilities: Good; Value: Affordable; Service: Polite, Varied between staff ; Cleanliness: Hygienic , Tidy, Clean; The restaurant was too expensive for meal received. Bar staff (mid arvo to close) customer service skills were excellent and he participated
Mum and Dad
icon-Family
Family
4.0
/10
Reviewed 753 week(s) ago

Expedia Group verified review

While the staff are extremely friendly, attentive and helpful, during the school holidays when we went, they cater for a variety of school parties from around Europe - up 150 children at a time. The problem is that the children are generally poorly supervised and run rings around the hotel staff depite their best efforts making noise and playing knock and run on our door until well past midnight on occasions. While we do not blame the hotel staff for not being able to control the children, rather the teachers, or the hotel for getting business where it can in these tough times it made for a very difficult stay for a young family. The hotel is at fault in that the problem is exacerbated by poor noise insulation and lack of maintenance on the stair rails which rattled continuously and the rattled echoed up and down the stairwell. Ideal if you are bringing another school group not good for families or light sleepers. Certainly not a four star hotel more a glorified youth hostel.
Read More
Verified traveler
6.0
/10
Reviewed 845 week(s) ago

Hotels.com verified review

Even the GPS was confused by the location of this hotel, so maybe check it out on Google as well. We were a bit surprised by the decor of the hotel which reminded us of his Nona's (grandmother in Italian) house. Once we got over the shock, the staff were helpful as far as places to eat, the location of a beach and the easiest way to get to Sorrento. The TV was way too small and there were no English channels that we could find but the good internet helped with live audio streaming of a World Cup game. Breakfast was OK, but not great unless you like cakes. Parking was free, a bonus
Read More
Karen
icon-with Partner
with Partner
2.0
/10
Reviewed 858 week(s) ago

Expedia Group verified review

Do not stay here - Customer service is non existing - they will not tell you anything even if you ask for directions they will be wrong and are very rude - the air conditioning does not work and they are not interested in looking into it - very long way from anything - church bells are a problem and no regard about noise from other guests - they simply do not care - breakfast was terrible and staff have no idea about handling food - do not drink the coffee here
Read More
David
2.0
/10
Reviewed 892 week(s) ago

Expedia Group verified review

they had zero customer service, did not speak much english, HVAC did not work or barely work. Rooms towels were replaced with cheap cloths, dirty rooms, dirty beds, next to busy road so you hear cars and scooters all day long, dirty elevators, signs where our room was broken into in the past where the out side frame could easily come off and the door unlocked. chisel marks at the door where the lock was. Worst of all is their customer service. both their front desk and their technician. would not recomend this hotel as a place to stay unless you don't care about the customer service, cleanliness of the room, having no hvac, and don't mind the traffic noise or the church next door that rings their bell at 6:00 am in the morning and every 10 min. till 9:00 am.
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ALFREDO
8.0
/10
Reviewed 172 week(s) ago

Expedia Group verified review

Discreta
DONGSEONG
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 177 week(s) ago

Expedia Group verified review

전망이 좋아요
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