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The Excelsior, a Luxury Collection Hotel, Florence

Hotels
9.2
/10
Exceptional
339 reviews

What Guests Say About Their Stay

George
10.0
/ 10
Very elegant hotel with an old school customer service oriented staff. They happily helped with every request. Make sure that you don’t skip the rooftop dining. The only thing better than the food is the view!
Paul
10.0
/ 10
A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.
Stephen
10.0
/ 10
We've visited Florence several times now and always loved walking pas this iconic building with the view that one day I would stay there. This visit that goal materialised. A great reception from the ladies in reception led us to our room facing the Arno River. The room was huge, king sized bed, and bathroom well appointed. Clean and spacious. Superb bedroom. Breakfast is also a treat. They have a chef who makes the most fantastic omlettes, and the stocking of the buffet breakfast is done maticuloulsly. Our go-to hotel from now on when we will inevitably return to Florence.
In the Area
See Map
Piazza Ognissanti 3, Florence, Metropolitan City of Florence, Tuscany, Italy, 50123

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
The Excelsior, a Luxury Collection Hotel, Florence is located in area / city Florence. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Excelsior, a Luxury Collection Hotel, Florence

Piazza Ognissanti 3, Florence, Metropolitan City of Florence, Tuscany, Italy, 50123
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Discover More About The Excelsior, a Luxury Collection Hotel, Florence

Location


The Excelsior, a Luxury Collection Hotel, Florence is located in area / city Florence.

About The Excelsior, a Luxury Collection Hotel, Florence

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Excelsior, a Luxury Collection Hotel, Florence exclusively for you.

The Excelsior, a Luxury Collection Hotel, Florence is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Excelsior, a Luxury Collection Hotel, Florence.

All facilities in The Excelsior, a Luxury Collection Hotel, Florence

Others The Excelsior, a Luxury Collection Hotel, Florence
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Rooftop terrace
  • Banquet
  • Parking
  • Ballroom
  • Terrace

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Transportation

  • Access to train station (surcharge)
  • Limo or town car service
  • Valet parking (surcharge)

Business Facilities

  • Meeting rooms
  • Business center
  • Computer station

Food and Drinks

  • Bar
  • Breakfast

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Romantic proposal packages

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

In-room Facilities

  • TV

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Excelsior, a Luxury Collection Hotel, Florence

Important Note
  • Fee for full breakfast: approximately EUR 44.50 per person
  • Airport shuttle fee: EUR 105 per person (one-way)
  • Covered valet parking fee: EUR 55 per day (in/out privileges)
  • Nearby parking fee: EUR 33 per day (984 ft away)
  • Pet fee: EUR 90 per accommodation, per stay (maximum EUR 90 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Dining venue(s)
The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Excelsior, a Luxury Collection Hotel, Florence
171
Number of floors in The Excelsior, a Luxury Collection Hotel, Florence
5
Another facilities in The Excelsior, a Luxury Collection Hotel, Florence
Laundry service, Tours, Multilingual staff, Newspaper in lobby, Wedding service

Frequently asked question in The Excelsior, a Luxury Collection Hotel, Florence

What are available facilities at The Excelsior, a Luxury Collection Hotel, Florence?
There are top facilites at The Excelsior, a Luxury Collection Hotel, Florence such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Excelsior, a Luxury Collection Hotel, Florence?
The standard check-in time at The Excelsior, a Luxury Collection Hotel, Florence is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Excelsior, a Luxury Collection Hotel, Florence provide breakfast?
Yes, The Excelsior, a Luxury Collection Hotel, Florence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Excelsior, a Luxury Collection Hotel, Florence
The Excelsior, a Luxury Collection Hotel, Florence has a 5.0-star rating.
How many floors does The Excelsior, a Luxury Collection Hotel, Florence have?
The Excelsior, a Luxury Collection Hotel, Florence has 5.
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More Reviews from Other Guests in The Excelsior, a Luxury Collection Hotel, Florence

9.2
Exceptional
From 339 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
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Traveler Reviews The Excelsior, a Luxury Collection Hotel, Florence

Number of reviews per page
20
40
Top reviews
George
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very elegant hotel with an old school customer service oriented staff. They happily helped with every request. Make sure that you don’t skip the rooftop dining. The only thing better than the food is the view!
Jessy
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great room, close to eve
Paul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.
Stephen
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

We've visited Florence several times now and always loved walking pas this iconic building with the view that one day I would stay there. This visit that goal materialised. A great reception from the ladies in reception led us to our room facing the Arno River. The room was huge, king sized bed, and bathroom well appointed. Clean and spacious. Superb bedroom. Breakfast is also a treat. They have a chef who makes the most fantastic omlettes, and the stocking of the buffet breakfast is done maticuloulsly. Our go-to hotel from now on when we will inevitably return to Florence.
Read More
Cynthia
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The Westin is located in a very convenient area you can walk everywhere from there, lots of places to eat and safe area. We really enjoyed our stay 🙏
mansour
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

amazing especially front desk very hospitality.
Ronald
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Location historical value great service
Cristian
4.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Outdated
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Excellent
Paul
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back.
Jana
icon-Leisure
Leisure
10.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

I had a wonderful stay at The Westin Excelsior hotel. The rooms were beautiful, service was excellent, and the staff could not have been more friendly and helpful!
ROBERT
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

Very overpriced compared to other hotels we stayed at in Italy on the trip with less amenities.
Douglas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

Great traditional hotel. Lovely location on the Arno. A service
Dmitri
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Liked location, view. Disliked staff and service
Rina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

We loved being right next to the Arno River. It was an easy walk to the Oltrarno area and just as easy to get to the main sites of the city. Our room was surprisingly large, but the windows were placed oddly high so that we could only look out of one of them from a small set of stairs if we tiptoed. The views from the rooftop bar were magnificent! We'd stay here again.
Read More
Deborah
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

Everything was great about this property except it was a little to old and dark for my taste.
David
10.0
/10
Reviewed 142 week(s) ago

Hotels.com verified review

Amazing staff and in a great location.
Duane
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 146 week(s) ago

Expedia Group verified review

The location is great, is elegant and very quiet rooms, I enjoy the view from my balcony
Helen Mary
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

Exceptional in every way!! Just perfect!
Nicholas
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 161 week(s) ago

Expedia Group verified review

Bar service was limited to roof top bar and restaurant, lobby area lacked bar service for quite meeting.
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 The Excelsior, a Luxury Collection Hotel, Florence

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 339 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Excelsior, a Luxury Collection Hotel, Florence

Number of reviews per page
20
40
Top reviews
George
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very elegant hotel with an old school customer service oriented staff. They happily helped with every request. Make sure that you don’t skip the rooftop dining. The only thing better than the food is the view!
Jessy
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great room, close to eve
Paul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.
Stephen
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

We've visited Florence several times now and always loved walking pas this iconic building with the view that one day I would stay there. This visit that goal materialised. A great reception from the ladies in reception led us to our room facing the Arno River. The room was huge, king sized bed, and bathroom well appointed. Clean and spacious. Superb bedroom. Breakfast is also a treat. They have a chef who makes the most fantastic omlettes, and the stocking of the buffet breakfast is done maticuloulsly. Our go-to hotel from now on when we will inevitably return to Florence.
Read More
Cynthia
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The Westin is located in a very convenient area you can walk everywhere from there, lots of places to eat and safe area. We really enjoyed our stay 🙏
mansour
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

amazing especially front desk very hospitality.
Ronald
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Location historical value great service
Cristian
4.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Outdated
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Excellent
Paul
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back.
Jana
icon-Leisure
Leisure
10.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

I had a wonderful stay at The Westin Excelsior hotel. The rooms were beautiful, service was excellent, and the staff could not have been more friendly and helpful!
ROBERT
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

Very overpriced compared to other hotels we stayed at in Italy on the trip with less amenities.
Douglas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

Great traditional hotel. Lovely location on the Arno. A service
Dmitri
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Liked location, view. Disliked staff and service
Rina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

We loved being right next to the Arno River. It was an easy walk to the Oltrarno area and just as easy to get to the main sites of the city. Our room was surprisingly large, but the windows were placed oddly high so that we could only look out of one of them from a small set of stairs if we tiptoed. The views from the rooftop bar were magnificent! We'd stay here again.
Read More
Deborah
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

Everything was great about this property except it was a little to old and dark for my taste.
David
10.0
/10
Reviewed 142 week(s) ago

Hotels.com verified review

Amazing staff and in a great location.
Duane
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 146 week(s) ago

Expedia Group verified review

The location is great, is elegant and very quiet rooms, I enjoy the view from my balcony
Helen Mary
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

Exceptional in every way!! Just perfect!
Nicholas
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 161 week(s) ago

Expedia Group verified review

Bar service was limited to roof top bar and restaurant, lobby area lacked bar service for quite meeting.
Number of reviews per page
20
40