Hakone Yumoto Hotel

Hotels
7.9
/10
Very Good
167 reviews

What Guests Say About Their Stay

Denise
10.0
/ 10
The people were amazing, the service was amazing….the only issue is that the location is very far from the station. Google maps says you can walk but it’s straight up a mountain and buses only run 1-2 per hour. Uber and Go-taxi don’t work
Patricio
10.0
/ 10
Excellent staff service. Need to improve on breakfast - it was cold, should provide better scrambled eggs and ham - again, cold. The room was great in size and felt very comfortable.
John
10.0
/ 10
The baths are fantastic. The room was beautiful. I wish the outdoor pool had been open. The maid did not clean my room even though I left a sign on the door to clean it. Aftert I reported it to the front desk, someone came in and folded the edge of the toilet paper but he or she did not clean the bathroom.
In the Area
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97 Yumotochaya, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0312

Main Facilities

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Restaurant
WiFi
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Staying at Hakone Yumoto Hotel is a good choice when you are visiting Hakone-machi.
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What's around Hakone Yumoto Hotel

97 Yumotochaya, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0312
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Hakone Yumoto Hotel Rates per Night

Looking for the best Hakone Yumoto Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Hakone Yumoto Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Hakone Yumoto Hotel Location & Address

Hakone Yumoto Hotel is located at 702 Yumoto, Hakone, Ashigarashimo District, Kanagawa 250-0301, Japan. It's nestled in the scenic Hakone area of Japan, renowned for its hot springs and natural beauty. The hotel is approximately 2 km from the Hakone-Yumoto city center.

How to go to Hakone Yumoto Hotel from Airport

Getting from the airport to Hakone Yumoto Hotel is a breeze, with several convenient options available. Whether you're after speed or affordability, here's a breakdown of your choices for a smooth hotel transfer.
  • Taxi (Most Direct):

    A taxi from Narita (NRT) or Haneda (HND) Airport will take you directly to the hotel. This is the fastest option, but also the most expensive. Expect a journey of around 2-3 hours from Narita and 1.5-2 hours from Haneda, depending on traffic.
  • Train (Most Scenic):

    Take the Narita Express (from NRT) or the Keikyu Line (from HND) to Tokyo Station. From Tokyo Station, transfer to the Tokaido Shinkansen (bullet train) to Odawara Station. At Odawara Station, take the Hakone Tozan Railway to Hakone-Yumoto Station. The hotel is a short walk or taxi ride from the station.
  • Airport Limousine Bus (Relaxing):

    Several limousine bus services operate from both Narita and Haneda Airports directly to the Hakone area. Check if there's a direct service to a nearby hotel or bus terminal, and then take a short taxi ride to Hakone Yumoto Hotel.
  • Ride Hailing (Convenient):

    Ride Hailing services are available, but may be more expensive than taxis, especially from Narita Airport.

Tips:

For the most convenient route, consider taking the train to Odawara Station and then the Hakone Tozan Railway. This offers a scenic journey and avoids potential traffic congestion. If you have a lot of luggage, a taxi or airport limousine bus might be a better option.

Hakone Yumoto Hotel Reviews & Summary

Discover all about Hakone Yumoto Hotel, a charming retreat nestled in the heart of Hakone's stunning natural landscape. Hotel reviews consistently praise its tranquil atmosphere and exceptional service, making it a popular choice for those seeking relaxation and rejuvenation. Guests love the hotel's traditional Japanese hospitality, onsen (hot springs), and delicious cuisine. The standout feature is undoubtedly the onsen, offering both indoor and outdoor bathing experiences with therapeutic waters sourced directly from the hot springs. Many reviews highlight the stunning views from the rooms and onsen, overlooking the surrounding mountains and lush greenery.

One recent guest raved: "The Hakone Yumoto Hotel was the perfect escape from the city. The onsen was incredible, the staff were so attentive, and the food was delicious. I highly recommend it!"

Hakone Yumoto Hotel Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Hakone Yumoto Hotel offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:
  • Standard Room:

    These comfortable rooms offer a relaxing space with either twin or double beds. Non-smoking options are available. Most rooms feature a private bathroom with a bathtub.
  • Superior Room:

    Slightly larger than the standard rooms, the superior rooms offer enhanced views and additional amenities. Both smoking and non-smoking rooms are available.
  • Deluxe Room:

    These spacious rooms provide a luxurious experience with premium furnishings and stunning views. Many deluxe rooms feature a private balcony. Non-smoking only.
  • Japanese-Style Room:

    Experience traditional Japanese accommodation with tatami mats, futon beds, and a low table. These rooms often include a private onsen. Non-smoking only.
  • Suite:

    The most luxurious option, suites offer separate living and sleeping areas, as well as a range of premium amenities. Non-smoking only.

Please note that Hakone Yumoto Hotel is not a pet-friendly hotel. Additional charges may apply for extra beds or amenities.

Hotel Facilities in Hakone Yumoto Hotel

Hakone Yumoto Hotel boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay for all guests. From relaxing onsen to family-friendly amenities, there's something for everyone.
  • Onsen (Hot Springs):

    Enjoy the hotel's renowned onsen facilities, featuring both indoor and outdoor baths with therapeutic hot spring waters. Open 6:00 AM to 12:00 AM, and 3:00 PM to 1:00 AM.
  • Restaurant:

    Indulge in delicious Japanese cuisine at the hotel's restaurant. Open for breakfast, lunch, and dinner.
  • Lounge:

    Relax and unwind in the hotel's comfortable lounge area.
  • Gift Shop:

    Find souvenirs and local products at the hotel's gift shop.
  • Kids' Play Area:

    Keep the little ones entertained with the hotel's dedicated kids' play area.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Parking:

    Free parking is available for hotel guests.

Please note that some facilities may have limited operating hours or require reservations. Extra fees may apply for certain services.

Hotel Buffet or Restaurant/Cafe in Hakone Yumoto Hotel

Hakone Yumoto Hotel offers a delightful culinary experience with its hotel restaurant, serving a range of Japanese delicacies. Whether you're looking for a hearty buffet or a refined dining experience, you'll find something to satisfy your palate.
  • Restaurant Yumoto:

    This is the hotel's main restaurant, offering a buffet-style breakfast and a la carte lunch and dinner. The cuisine focuses on traditional Japanese dishes, with an emphasis on fresh, local ingredients. Expect to pay around SGD 60 per person for dinner. Open for breakfast (7:00 AM - 9:30 AM), lunch (11:30 AM - 2:00 PM), and dinner (6:00 PM - 9:00 PM).

The restaurant is known for its seasonal Kaiseki dinners, a multi-course Japanese haute cuisine experience. Be sure to try their signature dish, the "Hakone Mountain Trout," prepared with local herbs and spices.

Hakone Yumoto Hotel Airport pickups and How to Book

Looking for hotels with airport shuttle services? While Hakone Yumoto Hotel doesn't offer a direct hotel to airport transfer, they can assist with arranging transportation.

To book transportation from the airport, contact the hotel directly at least 48 hours in advance. They can help arrange a taxi or private car service to pick you up from Narita (NRT) or Haneda (HND) Airport. Be sure to provide your flight details and arrival time when booking.

Nearby MRT Station & Bus Stops

Navigating Tokyo's public transport system is easy, with numerous MRT stations and bus stops nearby. While Hakone Yumoto is not in central Tokyo, here are some transport options from the hotel:
  • Hakone-Yumoto Station (Hakone Tozan Railway):

    This is the nearest train station, located a short walk or taxi ride from the hotel. From here, you can connect to Odawara Station and then to the Shinkansen (bullet train) for travel to other parts of Japan.
  • Hakone-Yumoto Bus Stop:

    Several bus routes operate from Hakone-Yumoto Bus Stop, providing access to various attractions in the Hakone area.

To use the trains and buses, you can purchase a Suica or Pasmo card, which are rechargeable contactless payment cards. These cards can be purchased at most train stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? While Hakone is known for its natural beauty, there are also plenty of nearby places to go that are perfect for kids. Here are a few nearby sightseeing places to consider:
  • Hakone Open-Air Museum (4 km from hotel):

    This unique museum features contemporary sculptures set against the backdrop of the Hakone mountains. Kids will love exploring the outdoor exhibits. Entry fee: Approximately SGD 20 per adult, SGD 10 per child.
  • Hakone Venetian Glass Museum (6 km from hotel):

    Admire the intricate beauty of Venetian glass art. The museum also has a lovely garden and a cafe. Entry fee: Approximately SGD 15 per adult, SGD 8 per child.
  • Lake Ashi Cruise (8 km from hotel):

    Take a scenic cruise on Lake Ashi, surrounded by stunning views of Mount Fuji and the Hakone mountains. Price varies depending on the cruise.
  • Hakone Ropeway (10 km from hotel):

    Enjoy breathtaking views of volcanic hot springs and panoramic landscapes from the Hakone Ropeway. Price varies depending on the route.
  • Little Prince Museum (12 km from hotel):

    Dedicated to the beloved children's book, this museum features exhibits, gardens, and a restaurant inspired by "The Little Prince." Entry fee: Approximately SGD 18 per adult, SGD 9 per child.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Japan!

Where to eat near Hakone Yumoto Hotel (Tokyo)

Exploring the local food scene is a must when visiting Hakone. From charming cafes to delicious street food, there's something to satisfy every craving. Here are some nearby dining options to consider:

Cafes/Restaurants:

  • Bakery & Table Hakone:

    A popular bakery and cafe offering freshly baked bread, pastries, and sandwiches with stunning views of the river.
  • La Terrazza Hakone:

    An Italian restaurant serving delicious pasta, pizza, and other Italian specialties.
  • Hatsuhana Soba Honten:

    A traditional soba noodle restaurant known for its handmade noodles and flavorful broth.

Local Street Food:

  • Yakitori (grilled chicken skewers):

    Find these savory skewers at various street food stalls and restaurants.
  • Ramen (noodle soup):

    A classic Japanese dish, ramen is available in countless variations.
  • Takoyaki (octopus balls):

    These savory balls are a popular street food snack.
  • Okonomiyaki (savory pancake):

    A customizable pancake filled with various ingredients.
  • Dango (sweet rice dumplings):

    These chewy dumplings are often served with a sweet soy sauce glaze.

Shopping places near Hakone Yumoto Hotel (Tokyo)

While Hakone is not a major shopping destination, there are still some great places to find souvenirs, local products, and other goods. Here are a few nearby shopping options:
  • Hakone Yuryo (Souvenir Shop):

    Located within the Hakone Yuryo hot spring resort, this shop offers a variety of local crafts, snacks, and souvenirs.
  • Hakone Venetian Glass Museum Shop:

    Find beautiful Venetian glass art and other unique gifts at this museum shop.
  • Odawara Station Shopping Area:

    A short train ride from Hakone-Yumoto, Odawara Station offers a range of shops selling local products, souvenirs, and clothing.

Other Places to Stay Near Hakone Yumoto Hotel

Looking for alternative accommodations in the Hakone area? Here are some other hotels to consider, ranging from luxury to budget-friendly options:

Luxury/5–6 Star Hotels Nearby:

  • Gora Kadan:

    A luxurious ryokan (traditional Japanese inn) with stunning views, exquisite cuisine, and exceptional service.
  • Hyatt Regency Hakone Resort and Spa:

    A stylish resort with spacious rooms, a spa, and multiple dining options.
  • The Prince Hakone Lake Ashinoko:

    A lakeside resort with beautiful views of Mount Fuji and a range of activities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Japan!

Four-Star Hotels Nearby:

  • Hotel Green Plaza Hakone:

    A comfortable hotel with onsen facilities, a restaurant, and a kids' play area.
  • Hakone Hotel:

    A historic hotel with beautiful gardens, a restaurant, and a relaxing atmosphere.
  • Yumoto Fujiya Hotel:

    A well-established hotel with a range of amenities, including onsen, a restaurant, and a gift shop.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Japan!

Three-Star Hotels Nearby:

  • Kijitei Hoeiso:

    A traditional ryokan with cozy rooms, delicious meals, and a relaxing atmosphere.
  • Ryokan Yumoto Souan:

    A charming ryokan with onsen facilities and a friendly staff.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Japan!

Conclusion

Planning your trip to Hakone and looking for the perfect accommodation? Hakone Yumoto Hotel offers a fantastic base for exploring this beautiful region of Japan. With its convenient location, comfortable rooms, and excellent facilities, it's an ideal choice for both leisure and business travellers. Check hotel availability and make your hotel reservations today! Don't miss out on the opportunity to experience the best of Hakone. Book your room booking through Traveloka for exclusive deals and discounts. Start planning your unforgettable trip now! book cheap hotels in Japan and discover cheap hotels nearby.

All facilities in Hakone Yumoto Hotel

Others Hakone Yumoto Hotel
Others

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Elevator

General

  • Banquet
  • Parking
  • Terrace

Hotel Services

  • Luggage storage
  • Front desk

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Business Facilities

  • Conference rooms

Accommodation Policy & General Information in Hakone Yumoto Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 1100 for children
  • Hosted evening meal: JPY 6600

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Please note: WiFi is available only in the lobby on the 5th floor.

The front desk is open daily from 8:00 AM - 10:00 PM. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Guests booked in Half Board rates must check-in by 8 PM to receive dinner. This property has separate male and female outdoor hot springs, which operate during limited hours. The female hot springs are open daily from 5-10 AM and 3 PM to 1 AM. The male hot springs are open on Saturday from 3 PM to 1 AM, and Sunday from 5-10 AM. Futons in the Traditional Room types are not prepared/set up. Guests may make up the futons with the sheets and pillows provided.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 21:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 21:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hakone Yumoto Hotel
40
Number of floors in Hakone Yumoto Hotel
9
Another facilities in Hakone Yumoto Hotel
Others, Smoke-free area, Banquet, Parking, Terrace

Frequently asked question in Hakone Yumoto Hotel

Is Hakone Yumoto Hotel parking free for hotel guests, and do you offer valet parking services?
Parking at Hakone Yumoto Hotel is complimentary for guests. We don't currently offer valet parking services, however, ample hotel parking is available. Please enquire at reception upon arrival for assistance with parking your car.
Does Hakone Yumoto Hotel offer hotel smoking rooms or designated smoking areas for guests?
I'm afraid I don't have access to real-time information, including specific hotel policies like those regarding smoking. To find out whether Hakone Yumoto Hotel offers hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly. Their contact details should be readily available online.
Does Hakone Yumoto Hotel offer free hotel Wi-Fi for guests during their stay?
To confirm whether Hakone Yumoto Hotel provides complimentary hotel wifi access, I recommend checking their official website or contacting them directly. Their website usually details amenities, including whether Wi-Fi is offered to guests during their stay. Contacting them ensures you have the most up-to-date information on their wifi availability.
Where is the nearest MRT station or bus stops nearby Hakone Yumoto Hotel? What are the top visitor attractions near the hotel?
The nearest bus stops are right outside Hakone Yumoto Hotel, providing easy access to Hakone's attractions. For a nearby MRT station, you'll need to take a bus. Popular nearby visitor attractions include Hakone Ropeway offering stunning views, and the Hakone Open-Air Museum showcasing contemporary sculptures.
Is Hakone Yumoto Hotel a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Hakone Yumoto Hotel is pet-friendly, I recommend checking their official website or contacting them directly. Many hotels have specific policies regarding animal friendly hotels and pet friendly hotel accommodations, so it's best to confirm directly with the hotel.
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More Reviews from Other Guests in Hakone Yumoto Hotel

Overall Ratings & Reviews Hakone Yumoto Hotel

Traveloka (2)
Other sources (165)
8.0
Very Good
From 165 reviews
Cleanliness

7.8

Room Comfort

7.8

Location

6.6

Service and Facilites

8.2

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Traveler Reviews Hakone Yumoto Hotel

Number of reviews per page
20
40
Top reviews
Natsume
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

写真より実物は古い感じがしました。スタッフの方が優しかったです。24時間のドリンクバーや無料のカラオケなどアメニティがとても充実していたのが嬉しかったです。男性の露天風呂が無かったのが残念でした。女性の温泉はとても大きくて気持ちよかったです。夜と朝に温泉に入りました。夜には気づかなかったんですが、脱衣所から近所の駐車場が丸見えだったのには驚きました。また、朝に露天風呂に入った時に周りの客室や道路が見えることに気付き、もう少し目隠しを強化して欲しかったです。朝ごはんはバラエティにも豊富で美味しかったです。
Marco
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Loved the Onsen and the amenities provided. Eat-in is kinda pricey so we ate Conbini food mostly. Walking to Hotel is not far from station BUT is uphill. The hotel has seen better days but overall it was the best value we found with on-site Onsen
Mir
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The beds and pillows were very hard. Breakfast was OK. Take the K bus to and from the train station. The walk to the bus stop is dangerous because of blind spots in the street, so be very careful and walk on the shoulder areas of the road.The Onsen was good, men and women have separate areas. The staff were nice and helpful. You can take a shuttle bus back to the train station. It's more convenient and cheaper. You can take the K bus to the lake and from there, take the lake cruise to the Hakone Ropeway. From the Ropeway, I don't recommend the tram and the train route to the Hakone Yumoto station. It's too long and nothing to see.
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Hamed
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The staff were nice and friendly, the room was a bit on the older side, but it was very large and japanese style with the beautiful view of the mountains. The only downside was the distance of the hotel from the station. We had to walk for a long time with a carry on as it only showed 15 min walk on google map, but we ended up walking for well over 25 min and it was very steep. I guess we had to get a taxi. The arent many restaurant close by so we ended up adding the dinner and breakfast whichw were both bau
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Pooja
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

There was an onsen on site. That was the best part. I didn't like the room at all, dirty , barren with limited amenities.
Joel
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The hotel was clean and comfortable, with a nice hot springs onsen included (although a small municipal hot springs tax will be added to your bill at check out.) The hotel is a 20 minute walk from the station which is a haul with baggage, especially because you have to climb a bunch of stairs. There is a bus but it doesn’t run frequently. Of course you can take a taxi. A minor complaint is that they have a low table and chairs set up in your room and you have to move them yourself to set up your futon. I appreciated the mattresses in the closet- we put them on top of the futon which made it more comfortable.
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Alfred
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The free drinks in the evening were nice.
Robin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Good room bath facilities, good options and public bath as well. The sleeping foam mattresses were dirty, so we decided to use the usual Japanese floor futon mattresses.
Meagan
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

This is a very nice friendly hotel
stephen
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The hotel is old and in disrepair but everything works. The food is just adequate but the open bar with beer, sake, wine, shochu helps. The onsen was fine with one large rotemburo outside and three large baths of varying temperatures inside. The service was great though, the staff always greeted you with smiles and were very helpful. It’s a 23 minute walk uphill from the train station or an 800 yen ride by taxi.
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Harvey
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Showe. Bathroom challenging for taller peopel
Denise
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

The people were amazing, the service was amazing….the only issue is that the location is very far from the station. Google maps says you can walk but it’s straight up a mountain and buses only run 1-2 per hour. Uber and Go-taxi don’t work
Hana
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Although the nightly rate I paid was not exorbitant, it was still relatively high. Unfortunately, the buffet meals included with the room were extremely unpleasant. The dishes were overly salty, and the raw shrimp tasted stale, rendering it inedible. The excessive saltiness made all the food nearly unbearable, with only the fresh tomatoes proving to be somewhat palatable. Consuming fresh tomatoes as the sole acceptable option for two consecutive days was not what I expected after paying for a Ryokan experience. Furthermore, I observed mold in the room, and the onsen bathtub emitted a musty odor from the ceiling, greatly disappointing me.
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Daniel
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

This traditional hotel is showing its age, the staff are very helpful and friendly. The area is a ~20 min from the station and 10 from the nearest convi. It is located top of a hill so expect a climb when you walk back with groceries.
Patricio
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Excellent staff service. Need to improve on breakfast - it was cold, should provide better scrambled eggs and ham - again, cold. The room was great in size and felt very comfortable.
John
icon-Leisure
Leisure
10.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

The baths are fantastic. The room was beautiful. I wish the outdoor pool had been open. The maid did not clean my room even though I left a sign on the door to clean it. Aftert I reported it to the front desk, someone came in and folded the edge of the toilet paper but he or she did not clean the bathroom.
Verified traveler
4.0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

We had a 2 night stay at this hotel. First, this hotel is on a hill, which is not obvious when booking. Taking a cab or the bus is helpful. We arrived to find that the bathroom had a dead bug and grime. We went to the front desk to request a cleaning, and were told this was going to be done. We came back after dinner to find it was not done. Nor was there any cleaning done the day after. We also asked if we could change rooms, but were told first that the hotel is fully booked, and the next day that "someone in charge" will be there in the afternoon to see about a room change. We never heard back. We asked hotels.com if we could get a refund and book a different hotel for the second night, but hotels.com could not get a hold of the hotel by phone. We looked back and noticed that for the room we booked, only one picture of the bathroom was available, and it was of the tub. The premium rooms were renovated, and the new bathroom does feature prominently, which is a misrepresentation because it made us think all rooms were renovated. The rest of the room was quite dated as well including very old mini fridge and safe. The breakfast is quite good. However, they do charge JPY 6600 for the buffet dinner, and we did not have it as we thought there were many cheaper options in town.
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Jesse
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Amazing stay!
Seung Min
icon-Leisure
Leisure
4.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

The hotel is located in the mountain top at the middle of the highway. The building was old and not very well managed. Most importantly, the outside onsen is closed so that I could not do a hot spring bath outside of the building, which was a bumber because I wouldn't have booked if I knew I cannot do a hot spring bath outside. It's dangerous to walk the highway afte the sunset (i.e. can get hit by a random car) so I had to take a taxi from Hakone Yumoto Station to the hotel. Staffs were friendly, but the property appears very old.
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michael
10.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

Outdoor onsen open during 1 day of our weekend. Indoor onsen open all days. Beautiful and walkable to downtown Hokane. They have table tennis as well.
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hakone Yumoto Hotel

Traveloka (2)
Other sources (165)
8.0
Very Good
From 165 reviews
Cleanliness

7.8

Room Comfort

7.8

Location

6.6

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Yumoto Hotel

Number of reviews per page
20
40
Top reviews
Natsume
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

写真より実物は古い感じがしました。スタッフの方が優しかったです。24時間のドリンクバーや無料のカラオケなどアメニティがとても充実していたのが嬉しかったです。男性の露天風呂が無かったのが残念でした。女性の温泉はとても大きくて気持ちよかったです。夜と朝に温泉に入りました。夜には気づかなかったんですが、脱衣所から近所の駐車場が丸見えだったのには驚きました。また、朝に露天風呂に入った時に周りの客室や道路が見えることに気付き、もう少し目隠しを強化して欲しかったです。朝ごはんはバラエティにも豊富で美味しかったです。
Marco
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Loved the Onsen and the amenities provided. Eat-in is kinda pricey so we ate Conbini food mostly. Walking to Hotel is not far from station BUT is uphill. The hotel has seen better days but overall it was the best value we found with on-site Onsen
Mir
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The beds and pillows were very hard. Breakfast was OK. Take the K bus to and from the train station. The walk to the bus stop is dangerous because of blind spots in the street, so be very careful and walk on the shoulder areas of the road.The Onsen was good, men and women have separate areas. The staff were nice and helpful. You can take a shuttle bus back to the train station. It's more convenient and cheaper. You can take the K bus to the lake and from there, take the lake cruise to the Hakone Ropeway. From the Ropeway, I don't recommend the tram and the train route to the Hakone Yumoto station. It's too long and nothing to see.
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Hamed
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The staff were nice and friendly, the room was a bit on the older side, but it was very large and japanese style with the beautiful view of the mountains. The only downside was the distance of the hotel from the station. We had to walk for a long time with a carry on as it only showed 15 min walk on google map, but we ended up walking for well over 25 min and it was very steep. I guess we had to get a taxi. The arent many restaurant close by so we ended up adding the dinner and breakfast whichw were both bau
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Pooja
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

There was an onsen on site. That was the best part. I didn't like the room at all, dirty , barren with limited amenities.
Joel
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The hotel was clean and comfortable, with a nice hot springs onsen included (although a small municipal hot springs tax will be added to your bill at check out.) The hotel is a 20 minute walk from the station which is a haul with baggage, especially because you have to climb a bunch of stairs. There is a bus but it doesn’t run frequently. Of course you can take a taxi. A minor complaint is that they have a low table and chairs set up in your room and you have to move them yourself to set up your futon. I appreciated the mattresses in the closet- we put them on top of the futon which made it more comfortable.
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Alfred
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The free drinks in the evening were nice.
Robin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Good room bath facilities, good options and public bath as well. The sleeping foam mattresses were dirty, so we decided to use the usual Japanese floor futon mattresses.
Meagan
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

This is a very nice friendly hotel
stephen
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The hotel is old and in disrepair but everything works. The food is just adequate but the open bar with beer, sake, wine, shochu helps. The onsen was fine with one large rotemburo outside and three large baths of varying temperatures inside. The service was great though, the staff always greeted you with smiles and were very helpful. It’s a 23 minute walk uphill from the train station or an 800 yen ride by taxi.
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Harvey
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Showe. Bathroom challenging for taller peopel
Denise
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

The people were amazing, the service was amazing….the only issue is that the location is very far from the station. Google maps says you can walk but it’s straight up a mountain and buses only run 1-2 per hour. Uber and Go-taxi don’t work
Hana
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Although the nightly rate I paid was not exorbitant, it was still relatively high. Unfortunately, the buffet meals included with the room were extremely unpleasant. The dishes were overly salty, and the raw shrimp tasted stale, rendering it inedible. The excessive saltiness made all the food nearly unbearable, with only the fresh tomatoes proving to be somewhat palatable. Consuming fresh tomatoes as the sole acceptable option for two consecutive days was not what I expected after paying for a Ryokan experience. Furthermore, I observed mold in the room, and the onsen bathtub emitted a musty odor from the ceiling, greatly disappointing me.
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Daniel
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

This traditional hotel is showing its age, the staff are very helpful and friendly. The area is a ~20 min from the station and 10 from the nearest convi. It is located top of a hill so expect a climb when you walk back with groceries.
Patricio
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Excellent staff service. Need to improve on breakfast - it was cold, should provide better scrambled eggs and ham - again, cold. The room was great in size and felt very comfortable.
John
icon-Leisure
Leisure
10.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

The baths are fantastic. The room was beautiful. I wish the outdoor pool had been open. The maid did not clean my room even though I left a sign on the door to clean it. Aftert I reported it to the front desk, someone came in and folded the edge of the toilet paper but he or she did not clean the bathroom.
Verified traveler
4.0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

We had a 2 night stay at this hotel. First, this hotel is on a hill, which is not obvious when booking. Taking a cab or the bus is helpful. We arrived to find that the bathroom had a dead bug and grime. We went to the front desk to request a cleaning, and were told this was going to be done. We came back after dinner to find it was not done. Nor was there any cleaning done the day after. We also asked if we could change rooms, but were told first that the hotel is fully booked, and the next day that "someone in charge" will be there in the afternoon to see about a room change. We never heard back. We asked hotels.com if we could get a refund and book a different hotel for the second night, but hotels.com could not get a hold of the hotel by phone. We looked back and noticed that for the room we booked, only one picture of the bathroom was available, and it was of the tub. The premium rooms were renovated, and the new bathroom does feature prominently, which is a misrepresentation because it made us think all rooms were renovated. The rest of the room was quite dated as well including very old mini fridge and safe. The breakfast is quite good. However, they do charge JPY 6600 for the buffet dinner, and we did not have it as we thought there were many cheaper options in town.
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Jesse
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Amazing stay!
Seung Min
icon-Leisure
Leisure
4.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

The hotel is located in the mountain top at the middle of the highway. The building was old and not very well managed. Most importantly, the outside onsen is closed so that I could not do a hot spring bath outside of the building, which was a bumber because I wouldn't have booked if I knew I cannot do a hot spring bath outside. It's dangerous to walk the highway afte the sunset (i.e. can get hit by a random car) so I had to take a taxi from Hakone Yumoto Station to the hotel. Staffs were friendly, but the property appears very old.
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michael
10.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

Outdoor onsen open during 1 day of our weekend. Indoor onsen open all days. Beautiful and walkable to downtown Hokane. They have table tennis as well.
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