Sutton Place Hotel Ueno

Quiet, good location, Great staff.

This is a decent stay for a single night, or a place just to crash. Great location, but very old and basic hotel. A bit overpriced for a 2 star hotel.

Clean

Very convenient location, a lot of dining options around area.

Sutton is a hotel that is casual hotel conveniently located with a friendly staff.

Overall pretty good experience. The blinds was letting in light when the sun rises even though it's closed. There's little areas where the light goes through. No room cleaning for consecutive night stay. Also self service to get new towels and amenities and you'll have to throw away trash daily. About 5-8 mins walk to Ueno station which is convenient. There's also 7-11 and Family mart nearby. Staff are friendly and polite. Easy check-in and check-out.

Road noise, and curtins let alot of light through but still i nice friendly place to stay

Good stay, just the occasional japanese bug

The picture on Expedia looks like a nice proper hotel. Surprise to find it hidden along the shops. Have to take an old lift to the lobby. The place is clean as per Japanese standard. Room is big for 3 of us. Looks like student accommodation. No view though. Location very convenient to UENo station. Staff are polite.

Blinds on the window allow you to be greeted by the sunrise each morning. Hotel guest need to clear rubbish and linen on their own rach day.

This is a affordable place to stay, it's location is good. It has high CP value. I recommend the hotel to remove the chair to save some space.

The reception has limited time. Although the hotel leaves us the contact number when staff are not around, it didn’t work for a while. I needed to leave a luggage in the morning until the next stay after a week. I almost missed the flight as none responded to my calls.

Very conveniently located 5 minutes walk from Ueno Station. Easy check in and check out. Across the road is a 711. Exhaust fans in bathroom would be good in winter as high condensation after 4 people showering.

Moderate price for good room size, walkable area, Check-in time at 16:30 is too late, no breakfast provided but lots of fast food restaurant in the area

The room is small like most Japan hotel. Even the check in lobby area is rather small. But conveniently located.

Not clean

Couldn’t sleep because the room facing to the highway and it is very noisy in the middle of night .

Card keys will be more convenient

Excellent Service

I didn’t know much about this hotel before booking. It is based on self help e.g. 1. Throughout my stay from Nov 04 to Nov10, upon check-in, I was told no staff will enter the room to change bed sheets, also not cleaning. I was instructed to take litter to collecting bin on 2 fl. 2. I was also told for used/dirty towels, I must return to 2fl. collecting bin, and pick up clean towels from 3fl office. 3. In the 5 times I went to 3rd floor check in counter, always greeted by a new face and many staffs only speak very basic English. Some Can’t give clear / understandable answers. 4. When I checked out on Nov 10, around 7:15am, there’s no staff on duty at the office counter. There’s a notice: telling guests just return the room key into a small box for checking out. The above is not complain, just let your company know the real situation.