Citadines Uplands Kuching

Hotels
Sustainable Hotel
8.5
/10
Very Good
1,283 reviews

What Guests Say About Their Stay

Staff Friendliness (12)
Distance To City Center (11)
Bedroom (11)
Surroundings (10)
K***n
9.4
/ 10
We had a comfortable stay. Check in/check out was a breeze. They have been so generous with providing us with a unit upgrade. It’s perfect for groups or family that needs a lot of space. The unit is clean and well maintained. It's complete with a 2-door fridge, microwave oven, pitcher, plates, utensils, and lots of cabinets for storage. Water dispensers are provided on the hall ways, so you can easily refill water. I like that the hotel is environmentally friendly. The hotel is right in front of a mall, you can easily cross using the footbridge, so you can buy stuff/groceries that you need. There are good restaurants next to it that you can try. The airport is ~10 mins away. Overall great experience!
Maria Magdalena
8.8
/ 10
nice apartment in front of Spring mall
Cherryl C. J.
9.1
/ 10
Everything is perfect! Was an enjoyable stay with family. Only stayed there for a night. Will come back here. Thumbs up!
Ling F. M.
9.1
/ 10
Good service, good location (near to the spring), very clean.
Masdiana R.
8.5
/ 10
Very pleasant to stay. Clean and comfortable
In the Area
See Map
No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Citadines Uplands Kuching is located in area / city Kuching City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Citadines Uplands Kuching

No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350
Discover More Places
Lobby Citadines Uplands Kuching
Lobby 2 Citadines Uplands Kuching

Discover More About Citadines Uplands Kuching

Citadines Uplands Kuching Rates per Night

Citadines Uplands Kuching room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Citadines Uplands Kuching hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Citadines Uplands Kuching Location & Address

Citadines Uplands Kuching is located at No 55, Jalan Simpang Tiga, Bandaraya Kuching, Kuching, Sarawak, Malaysia, 93350. It's situated in the Kuching area of Malaysia, known for its vibrant nightlife and street food. The hotel is approximately 4 km from the city center.

How to go to Citadines Uplands Kuching from Airport

Arriving at Kuching International Airport and wondering about the best way to get to Citadines Uplands Kuching? Don't worry, there are several convenient options for your hotel transfer. Whether you're looking for speed or affordability, here's a breakdown to help you choose:

  • Taxi (Most Direct):

    A taxi from Kuching International Airport to Citadines Uplands Kuching is the most direct option. You'll find taxi stands readily available outside the arrival hall. The journey typically takes around 15-20 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services are readily available in Kuching. Simply book a ride through the app, and a driver will pick you up from the designated area at the airport. This is often a more affordable alternative to traditional taxis.
  • Airport Shuttle (Pre-booked):

    Some hotels, including Citadines Uplands Kuching, may offer airport shuttle services. It's best to inquire with the hotel directly about availability, schedules, and pricing. This option often requires advance booking.
  • Public Bus (Most Affordable):

    While less direct, the public bus is the most budget-friendly option. You'll need to take a bus from the airport to a central location in Kuching and then transfer to another bus that stops near Citadines Uplands Kuching. This option is best suited for travellers with plenty of time and light luggage.

Tips:

For the most convenient route, consider pre-booking a ride hailing service or arranging an airport shuttle with Citadines Uplands Kuching. This will ensure a smooth and hassle-free transfer to the hotel.

Citadines Uplands Kuching Reviews & Summary

Looking for all the details about Citadines Uplands Kuching? Want to know what other travellers think before you book? This hotel review provides a summary of what guests love about this popular Kuching accommodation.

Guests consistently praise Citadines Uplands Kuching for its excellent location, comfortable rooms, and friendly staff. The hotel's proximity to local attractions and dining options makes it a great base for exploring Kuching. Standout features include the rooftop pool with city views and the well-equipped fitness center. The spacious apartments with kitchenettes are also a big hit with families and long-stay guests.

"I had a fantastic stay at Citadines Uplands Kuching! The room was clean and comfortable, and the staff were incredibly helpful. The location was perfect, with easy access to everything I wanted to see and do. I would definitely recommend this hotel to anyone visiting Kuching."

Citadines Uplands Kuching Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Citadines Uplands Kuching offers a variety of hotel room types to suit different needs and preferences. From studios to spacious apartments, there's something for everyone.

  • Studio Apartment:

    Ideal for solo travellers or couples, the Studio Apartment features a comfortable living area, a kitchenette, and a private bathroom. Some studios offer city views. Non-smoking rooms are available.
  • One-Bedroom Apartment:

    Perfect for small families or groups, the One-Bedroom Apartment offers a separate bedroom, a living area, a kitchenette, and a private bathroom. Some apartments have bathtubs. Non-smoking rooms are available.
  • Two-Bedroom Apartment:

    The Two-Bedroom Apartment is the most spacious option, ideal for larger families or groups. It features two separate bedrooms, a living area, a kitchenette, and two private bathrooms. Non-smoking rooms are available.

Citadines Uplands Kuching is generally not a pet-friendly hotel. It's best to confirm directly with the hotel regarding their pet policies, as exceptions may be made in certain circumstances. Additional charges or requirements may apply.

Hotel Facilities in Citadines Uplands Kuching

Citadines Uplands Kuching boasts a range of hotel amenities designed to enhance your stay. Whether you're looking to relax, stay active, or simply enjoy some family fun, there's something for everyone.

  • Swimming Pool:

    Take a refreshing dip in the hotel's outdoor swimming pool, perfect for cooling off on a hot day. Operating hours are typically from 7:00 AM to 9:00 PM.
  • Fitness Center:

    Stay active during your stay at the well-equipped fitness center, featuring treadmills, elliptical machines, and free weights. Open 24 hours.
  • Restaurant:

    Enjoy a delicious meal at the hotel's restaurant, serving a variety of local and international dishes.
  • Kids' Club:

    Keep the little ones entertained at the Kids' Club, offering a range of activities and games.
  • Laundry Service:

    Keep your clothes fresh with the hotel's laundry service. Additional fees apply.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Citadines Uplands Kuching

Looking for a delicious meal without leaving the comfort of Citadines Uplands Kuching? The hotel offers a variety of dining options, including a restaurant and cafe, to satisfy your cravings.

  • Restaurant:

    The hotel's main restaurant serves a variety of local and international cuisine. While they may not have a dedicated buffet every day, they often offer buffet options for breakfast and special events. Prices typically range from SGD 25-40 per person for a buffet. Opening hours are from 6:30 AM to 10:00 PM.
  • Cafe:

    The hotel's cafe is a great place to grab a quick bite or a cup of coffee. They offer a selection of pastries, sandwiches, and beverages.

While specific signature dishes may vary, the restaurant often features local Sarawakian specialties, such as Sarawak Laksa and Kolo Mee.

Citadines Uplands Kuching Airport pickups and How to Book

Need a convenient hotel to airport transfer? Many travellers prefer hotels with airport shuttle services to make their arrival and departure as smooth as possible. Citadines Uplands Kuching may offer airport pick-up services, but it's essential to confirm the details and booking process in advance.

To inquire about airport pick-up services, contact Citadines Uplands Kuching directly via phone or email. You'll typically need to provide your flight details, including arrival time and flight number. Advance notice is usually required, often at least 24-48 hours before your arrival. The hotel will then provide instructions on where to meet the driver at the airport.

Nearby MRT Station & Bus Stops

Navigating Kuching using public transport is relatively straightforward, although the city doesn't have an MRT system. However, there are several bus stops near Citadines Uplands Kuching that provide convenient access to various parts of the city.

  • Bus Stop 1 (Jalan Uplands):

    Located approximately 200 meters from the hotel, this bus stop serves several local bus routes.
  • Bus Stop 2 (Jalan Simpang Tiga):

    Situated about 500 meters from the hotel, this bus stop offers connections to other major areas in Kuching.

Kuching uses a cash-based payment system for public buses. You can pay the bus fare directly to the driver upon boarding. It's advisable to have small denominations of Malaysian Ringgit (MYR) for payment.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Kuching offers a variety of nearby places to go and things to see nearby, making it a great destination for a family-friendly getaway.

  • Semenggoh Wildlife Centre (20 km):

    Get up close and personal with orangutans in their natural habitat. Entry fee: Approximately SGD 10 per adult.
  • Sarawak Cultural Village (32 km):

    Experience the diverse cultures of Sarawak through traditional houses, crafts, and performances. Entry fee: Approximately SGD 25 per adult.
  • Rainforest World Music Festival (Seasonal - held at Sarawak Cultural Village):

    An internationally renowned music festival celebrating world music in a rainforest setting. Ticket prices vary.
  • Kuching Waterfront (4 km):

    Take a stroll along the scenic waterfront, enjoy street performers, and visit the many shops and restaurants. Free to visit.
  • Fort Margherita (5 km):

    Explore this historic fort, which offers panoramic views of Kuching and the Sarawak River. Entry fee: Approximately SGD 5 per adult.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Citadines Uplands Kuching (Kuching)

Craving some delicious nearby dining options? Kuching is a food lover's paradise, with a wide variety of local food and international cuisine to choose from. Whether you're looking for a cozy cafe or some authentic street food, you'll find it all near Citadines Uplands Kuching.

Cafes/Restaurants:

  • The Coffee Bean & Tea Leaf (Various Locations):

    Enjoy a wide selection of coffee, tea, and pastries at this popular international chain.
  • Secret Recipe (Various Locations):

    Indulge in delicious cakes, desserts, and Asian-inspired dishes.
  • Zinc Restaurant & Bar (5 min drive):

    A popular spot for Western and Asian fusion cuisine with a stylish ambiance.

Local Street Food:

  • Sarawak Laksa:

    A must-try dish in Kuching, featuring rice vermicelli, prawns, chicken, and a rich, spicy broth.
  • Kolo Mee:

    A simple yet satisfying noodle dish with minced pork, shallots, and a savory sauce.
  • Mee Goreng Mamak:

    A flavorful fried noodle dish with Indian spices, vegetables, and your choice of meat or seafood.
  • Satay:

    Grilled skewers of marinated meat served with peanut sauce.
  • Nasi Lemak:

    A fragrant rice dish cooked in coconut milk and served with various accompaniments, such as fried chicken, sambal, and peanuts.

Shopping places near Citadines Uplands Kuching (Kuching)

Need some retail therapy? Kuching offers a variety of nearby shopping destinations, from modern malls to traditional markets. Whether you're looking for designer brands or local souvenirs, you'll find it all within easy reach of Citadines Uplands Kuching.

  • The Spring Shopping Mall (5 km):

    A modern shopping mall with a wide range of international and local brands, restaurants, and a cinema.
  • Vivacity Megamall (7 km):

    One of the largest shopping malls in Kuching, offering a diverse selection of shops, dining options, and entertainment facilities.
  • Plaza Merdeka (4 km):

    A popular shopping mall located in the heart of Kuching, featuring a mix of retail outlets, restaurants, and a supermarket.

Other Places to Stay Near Citadines Uplands Kuching

Looking for alternative accommodations in Kuching? Whether you're seeking luxury, affordability, or something in between, there are plenty of options to choose from. Here's a selection of hotels near Citadines Uplands Kuching to suit different budgets and preferences.

3 luxury/5–6 star hotels nearby.

  • Pullman Kuching:

    A luxurious hotel offering stunning city views, a rooftop pool, and a range of dining options.
  • The Waterfront Hotel Kuching:

    A stylish hotel located on the Kuching Waterfront, offering easy access to local attractions and dining.
  • Grand Margherita Hotel:

    A well-established hotel with comfortable rooms, a swimming pool, and a variety of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

3 four-star hotels nearby.

  • Riverside Majestic Hotel Kuching:

    A popular hotel with a riverside location, offering comfortable rooms and a range of facilities.
  • Merdeka Palace Hotel & Suites:

    A historic hotel with a grand ambiance, offering spacious rooms and a variety of dining options.
  • Imperial Hotel Kuching:

    A modern hotel with comfortable rooms, a swimming pool, and a convenient location near shopping malls.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

3 three-star hotels nearby.

  • Tune Hotel Waterfront Kuching:

    A budget-friendly hotel with a convenient location on the Kuching Waterfront.
  • Abell Hotel Kuching:

    A comfortable hotel with a central location, offering easy access to local attractions and dining.
  • Harbour View Hotel Kuching:

    A charming hotel with a riverside location, offering comfortable rooms and a relaxing atmosphere.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Ready to experience the best of Kuching? Citadines Uplands Kuching offers a comfortable and convenient base for exploring this vibrant city. With its excellent location, well-equipped apartments, and friendly staff, it's the perfect choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today!

Don't miss out on the opportunity to discover the cultural delights, culinary adventures, and natural beauty that Kuching has to offer. Book your stay at Citadines Uplands Kuching through Traveloka for the best deals and a seamless booking experience. Start planning your unforgettable Kuching getaway now!

Explore more options and book cheap hotels in Malaysia or find cheap hotels nearby for your next adventure!

All facilities in Citadines Uplands Kuching

Swimming Pool Citadines Uplands Kuching
Swimming Pool
Fitness Center Citadines Uplands Kuching
Fitness Center
Functional Hall Citadines Uplands Kuching
Functional Hall
Lobby Citadines Uplands Kuching
Lobby
Exterior Citadines Uplands Kuching
Exterior

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Tours

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Transportation

  • Airport transfer
  • Area shuttle
  • Limited parking
  • Limo or town car service

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Laundry
  • Supermarket

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • WiFi in public area

Things to Do

  • Fitness center
  • Outdoor pool

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Buffet breakfast

Sports and Recreations

  • Fitness center

Kids and Pets

  • Pets allowed

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Citadines Uplands Kuching

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival
Read All

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Citadines Uplands Kuching
215
Number of floors in Citadines Uplands Kuching
10
Another facilities in Citadines Uplands Kuching
Bathtub, Cable TV, Desk, DVD player, Hairdryer

Frequently asked question in Citadines Uplands Kuching

Is Citadines Uplands Kuching parking free for hotel guests, and do you offer valet parking services?
Parking at Citadines Uplands Kuching isn't free for hotel guests. We do not offer valet parking services; however, we can provide information on nearby parking options if needed. Please contact us directly for details regarding hotel parking and alternative parking solutions.
Does Citadines Uplands Kuching offer hotel smoking rooms or designated smoking areas for guests?
I'm afraid I don't have access to real-time information, including the specific policies of Citadines Uplands Kuching. To find out whether they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Citadines Uplands Kuching offer free hotel Wi-Fi for guests during their stay?
Yes, Citadines Uplands Kuching provides complimentary hotel wifi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the wifi, contact reception for assistance. Enjoy your stay and your complimentary internet access!
Where is the nearest MRT station or bus stops nearby Citadines Uplands Kuching? What are the top visitor attractions near the hotel?
The nearest bus stops are within easy walking distance of Citadines Uplands Kuching; finding a nearby MRT station will require a longer journey. For visitor attractions, you'll find plenty of things to do nearby, including exploring the city's vibrant markets and sampling local cuisine. More specific recommendations depend on your interests, but the Sarawak Museum and Kuching Waterfront are popular choices.
Is Citadines Uplands Kuching a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels like Citadines Uplands Kuching. To find out if it's a pet-friendly hotel or allows animals, I recommend checking their official website or contacting them directly. Many hotel websites clearly state their pet policies, and contacting them will give you a definitive answer. Looking for "pet friendly hotel" or "animal friendly hotels" in your search might also help you find similar options if Citadines Uplands Kuching isn't suitable.
See All

More Reviews from Other Guests in Citadines Uplands Kuching

Overall Ratings & Reviews Citadines Uplands Kuching

Traveloka (838)
Other sources (445)
8.5
Very Good
From 838 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

7.7

Location

8.6

Service and Facilites

8.4

People often mention about Citadines Uplands Kuching
All
Staff Friendliness (6)
Bedroom (6)
Distance to City Center (4)
Surroundings (4)
Family Friendly (4)
Wifi (4)
Check-in/out Time (4)
Ambiance (4)
Room Space (4)
Bathroom (4)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Citadines Uplands Kuching

Number of reviews per page
20
40
Customer reviews
t***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
the door was broken for 2 days in a row..
Translated by Google Icon
See original
Find this review helpful?
Farrah V.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Nice stay in Kuching downtown. It's opposite The Spring mall.
Find this review helpful?
Accommodation's Reply
16 Oct 2025
Dear Farrah V., it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager
K***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
We had a comfortable stay. Check in/check out was a breeze. They have been so generous with providing us with a unit upgrade. It’s perfect for groups or family that needs a lot of space. The unit is clean and well maintained. It's complete with a 2-door fridge, microwave oven, pitcher, plates, utensils, and lots of cabinets for storage. Water dispensers are provided on the hall ways, so you can easily refill water. I like that the hotel is environmentally friendly. The hotel is right in front of a mall, you can easily cross using the footbridge, so you can buy stuff/groceries that you need. There are good restaurants next to it that you can try. The airport is ~10 mins away. Overall great experience!
Read More
+2
1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
fabianus e.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
After 7 years of not staying here, we stayed again on this vacation. The condition is the same as before, still clean with hotel facilities like an apartment.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Apr 2025
Dear Fabianus, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
This is my first time staying here.. service and hospitality is ok. The food is very good, there are many choices. For the rest, everything is ok. Good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Pungky W.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.6
/10
Reviewed 38 week(s) ago
Positive: 1. They let us check in before the check-in time. 2. Good overall facilities. 3. Clean room, clean utensils. 4. Spacious living space. 5. Within walking distance to Borneo Hospital, Spring Mall, and good Malay-Indian-Chinese foods in the shop nearby. Negative: 1. Electricity was not working when I first came, but they quickly resolved it after I reported it to the front desk. 2. Breakfast options are very limited, the drinks are pretty diluted, though they offer a take-away box if you need to go very early.
Read More
1 people find it helpful
Accommodation's Reply
17 Feb 2025
Dear Pungky W., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
a***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 60 week(s) ago
Overall it's ok and good, it's just that the atmosphere in the hotel room corridor is a bit dark and uncomfortable.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
18 Sep 2024
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
I***G
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 72 week(s) ago
The apartment hotel is comfortable, clean, available cutlery, pots, pans, microwave and drinking water as much as you like. Check in and check out receptionist service is fast. Enjoyed staying at this hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Jun 2024
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards-Liaw May Choo, Residence Manager.
safinah d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 74 week(s) ago
Best place to stay. Comfy and suits its price.
Find this review helpful?
Accommodation's Reply
10 Jun 2024
Dear Safinah d., thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Profile Picture
Hubertus S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 104 week(s) ago
I really enjoy my staycation in Citadines, what a amazing experience.
Find this review helpful?
Cornelya Ng
icon-origin-TRAVELOKA
5.4
/10
Reviewed 126 week(s) ago
The light is off. Need wait 90 minutes to open the hotel doors. No backup elictricity.
Find this review helpful?
Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Cornelya Ng
icon-origin-TRAVELOKA
5.1
/10
Reviewed 126 week(s) ago
The lights went out and the door couldn't be opened for 90 minutes.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Fabiola T.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 127 week(s) ago
This is a serviced apartment that is very poorly maintained! There is no aircon in the lobby and the room has a weird, humid smell as if it has never been open for months. Not worth the price at all. Checked-in, had bad experience with the concierge, once I saw the room I immediately leave the room and does not even stay there. Not recommended at all!
Read More
Find this review helpful?
Accommodation's Reply
29 May 2023
Dear Mr Tan Liong Min, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager
Anggiamin H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 130 week(s) ago
Nice place and clean appartment. Thank you/.
Find this review helpful?
Accommodation's Reply
06 May 2023
Dear Anggiamin, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Syarifah
icon-origin-TRAVELOKA
8.5
/10
Reviewed 148 week(s) ago
Hotelnya enak banget buat liburan keluarga, kolam renangnya sampai ada 3, untuk hotel bintang 4 sarapannya ga puas karena diantar di kamar jadi ga bisa pilih menu :(.
2 people find it helpful
Fenni S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 151 week(s) ago
Sarapannya sekarang tidak disediakan di restoran lag. Tapi diantar ke kamar masing-masing.
1 people find it helpful
Profile Picture
Telli M.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 152 week(s) ago
Tidak sesuai harapan. Sarapan diantar ke kamar tidak semestinya seperti hotel lain, itu pun sarapan cuma mie, 1 kamar hanya dapat 1. Sangat buruk dah, tidak bagus. Saran untuk semua jangan sampai memilih hotel ini.
Find this review helpful?
Robin B.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 165 week(s) ago
Not the first time we have been staying in Citadines Uplands Kuching. But seems like it relatively has gotten slightly worse than before. Stayed in a 2 bedrooms accommodation and it was still generally clean and pleasant, but there are some obvious signs of wear around the accommodation. The sofa seats were kind of flat and hardly puffy anymore. The TV programmes were grainy. No dishwashing soap were provided anymore. The gym and laundry room were closed. And pool towels have to be requested from a phone which may take some time. Not that those made the stay unbearably unpleasant, but certainly took off some shine from the brand we used to know.
Read More
Find this review helpful?
Rhohasnida b. A.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 204 week(s) ago
Poor air conditioning.
Find this review helpful?
NOOR R.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 207 week(s) ago
Pretty neat clean hotel. for small families it is suitable but for large families it is not suitable. only I am very very very dissatisfied the toilet is very problematic. want to throw big but afraid because flush x how strong you want. still left gold pieces> <, and another one, swimming pool availble for 2 adults aged 12 years - 60 years. that's it so far everything else is ok.
Read More
Translated by Google Icon
See original
1 people find it helpful
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 Citadines Uplands Kuching

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Citadines Uplands Kuching

Traveloka (838)
Other sources (445)
8.5
Very Good
From 838 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

7.7

Location

8.6

Service and Facilites

8.4

People often mention about Citadines Uplands Kuching
All
Staff Friendliness (6)
Bedroom (6)
Distance to City Center (4)
Surroundings (4)
Family Friendly (4)
Wifi (4)
Check-in/out Time (4)
Ambiance (4)
Room Space (4)
Bathroom (4)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Citadines Uplands Kuching

Number of reviews per page
20
40
Customer reviews
t***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
the door was broken for 2 days in a row..
Translated by Google Icon
See original
Find this review helpful?
Farrah V.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Nice stay in Kuching downtown. It's opposite The Spring mall.
Find this review helpful?
Accommodation's Reply
16 Oct 2025
Dear Farrah V., it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager
K***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
We had a comfortable stay. Check in/check out was a breeze. They have been so generous with providing us with a unit upgrade. It’s perfect for groups or family that needs a lot of space. The unit is clean and well maintained. It's complete with a 2-door fridge, microwave oven, pitcher, plates, utensils, and lots of cabinets for storage. Water dispensers are provided on the hall ways, so you can easily refill water. I like that the hotel is environmentally friendly. The hotel is right in front of a mall, you can easily cross using the footbridge, so you can buy stuff/groceries that you need. There are good restaurants next to it that you can try. The airport is ~10 mins away. Overall great experience!
Read More
+2
1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
fabianus e.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
After 7 years of not staying here, we stayed again on this vacation. The condition is the same as before, still clean with hotel facilities like an apartment.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Apr 2025
Dear Fabianus, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
This is my first time staying here.. service and hospitality is ok. The food is very good, there are many choices. For the rest, everything is ok. Good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Apr 2025
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Pungky W.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.6
/10
Reviewed 38 week(s) ago
Positive: 1. They let us check in before the check-in time. 2. Good overall facilities. 3. Clean room, clean utensils. 4. Spacious living space. 5. Within walking distance to Borneo Hospital, Spring Mall, and good Malay-Indian-Chinese foods in the shop nearby. Negative: 1. Electricity was not working when I first came, but they quickly resolved it after I reported it to the front desk. 2. Breakfast options are very limited, the drinks are pretty diluted, though they offer a take-away box if you need to go very early.
Read More
1 people find it helpful
Accommodation's Reply
17 Feb 2025
Dear Pungky W., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
a***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 60 week(s) ago
Overall it's ok and good, it's just that the atmosphere in the hotel room corridor is a bit dark and uncomfortable.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
18 Sep 2024
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
I***G
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 72 week(s) ago
The apartment hotel is comfortable, clean, available cutlery, pots, pans, microwave and drinking water as much as you like. Check in and check out receptionist service is fast. Enjoyed staying at this hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Jun 2024
Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards-Liaw May Choo, Residence Manager.
safinah d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 74 week(s) ago
Best place to stay. Comfy and suits its price.
Find this review helpful?
Accommodation's Reply
10 Jun 2024
Dear Safinah d., thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Profile Picture
Hubertus S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 104 week(s) ago
I really enjoy my staycation in Citadines, what a amazing experience.
Find this review helpful?
Cornelya Ng
icon-origin-TRAVELOKA
5.4
/10
Reviewed 126 week(s) ago
The light is off. Need wait 90 minutes to open the hotel doors. No backup elictricity.
Find this review helpful?
Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Cornelya Ng
icon-origin-TRAVELOKA
5.1
/10
Reviewed 126 week(s) ago
The lights went out and the door couldn't be opened for 90 minutes.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
03 Jun 2023
Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager
Fabiola T.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 127 week(s) ago
This is a serviced apartment that is very poorly maintained! There is no aircon in the lobby and the room has a weird, humid smell as if it has never been open for months. Not worth the price at all. Checked-in, had bad experience with the concierge, once I saw the room I immediately leave the room and does not even stay there. Not recommended at all!
Read More
Find this review helpful?
Accommodation's Reply
29 May 2023
Dear Mr Tan Liong Min, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager
Anggiamin H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 130 week(s) ago
Nice place and clean appartment. Thank you/.
Find this review helpful?
Accommodation's Reply
06 May 2023
Dear Anggiamin, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Syarifah
icon-origin-TRAVELOKA
8.5
/10
Reviewed 148 week(s) ago
Hotelnya enak banget buat liburan keluarga, kolam renangnya sampai ada 3, untuk hotel bintang 4 sarapannya ga puas karena diantar di kamar jadi ga bisa pilih menu :(.
2 people find it helpful
Fenni S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 151 week(s) ago
Sarapannya sekarang tidak disediakan di restoran lag. Tapi diantar ke kamar masing-masing.
1 people find it helpful
Profile Picture
Telli M.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 152 week(s) ago
Tidak sesuai harapan. Sarapan diantar ke kamar tidak semestinya seperti hotel lain, itu pun sarapan cuma mie, 1 kamar hanya dapat 1. Sangat buruk dah, tidak bagus. Saran untuk semua jangan sampai memilih hotel ini.
Find this review helpful?
Robin B.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 165 week(s) ago
Not the first time we have been staying in Citadines Uplands Kuching. But seems like it relatively has gotten slightly worse than before. Stayed in a 2 bedrooms accommodation and it was still generally clean and pleasant, but there are some obvious signs of wear around the accommodation. The sofa seats were kind of flat and hardly puffy anymore. The TV programmes were grainy. No dishwashing soap were provided anymore. The gym and laundry room were closed. And pool towels have to be requested from a phone which may take some time. Not that those made the stay unbearably unpleasant, but certainly took off some shine from the brand we used to know.
Read More
Find this review helpful?
Rhohasnida b. A.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 204 week(s) ago
Poor air conditioning.
Find this review helpful?
NOOR R.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 207 week(s) ago
Pretty neat clean hotel. for small families it is suitable but for large families it is not suitable. only I am very very very dissatisfied the toilet is very problematic. want to throw big but afraid because flush x how strong you want. still left gold pieces> <, and another one, swimming pool availble for 2 adults aged 12 years - 60 years. that's it so far everything else is ok.
Read More
Translated by Google Icon
See original
1 people find it helpful
Number of reviews per page
20
40