GM Grand Moments

Hotels
8.2
/10
Very Good
1,084 reviews

What Guests Say About Their Stay

Surroundings (19)
Staff Friendliness (19)
Bathroom (17)
Bedroom (15)
D***n
9.4
/ 10
Flexible check-in time, responsive receptionist, and great accessibility to Sunway Medical. Great place to stay especially if you need accommodation when your family is hospitalized at Sunway Medical.
juliana s.
9.7
/ 10
Location is very strategic because it just in front of Sunway Pyramid. The hotel is clean and quite comfort for family.
Suzu R.
8.5
/ 10
Very good location, next to Sunway Pyramid. Clean room too.
Peter R. S.
9.7
/ 10
Good place for staying, near all the shopping center, cheap restaurants, have night culinary attraction too. For the room, it was very comfortable.
Soh Zi Yi
8.5
/ 10
Service is good and room also very clean.
In the Area
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No. 1 & 3, Jalan PJS 11/28B, Bandar Sunway Metro, Kuala Lumpur, Bandar Sunway, Malaysia, 46150

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named GM Grand Moments Bandar Sunway GM Grand Moments is a hotel in a good neighborhood, which is located at Bandar Sunway. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around GM Grand Moments

No. 1 & 3, Jalan PJS 11/28B, Bandar Sunway Metro, Kuala Lumpur, Bandar Sunway, Malaysia, 46150
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Lobby GM Grand Moments
Lobby 2 GM Grand Moments

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GM Grand Moments Rates per Night

GM Grand Moments room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best GM Grand Moments hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

GM Grand Moments Location & Address

GM Grand Moments is located at No. 1 & 3, Jalan PJS 11/28B, Bandar Sunway Metro, Kuala Lumpur, Bandar Sunway, Malaysia, 46150. It's situated in the Bandar Sunway, Kuala Lumpur area of Malaysia, known for its vibrant attractions and delicious food. The hotel is approximately 15 km from the city center.

How to go to GM Grand Moments from Airport

Getting from Kuala Lumpur International Airport (KLIA) to GM Grand Moments is a breeze with several convenient options. Whether you're looking for the quickest route or the most budget-friendly one, here's a breakdown to help you plan your hotel transfer.

  • Taxi/Ride Hailing (Most Direct):

    A taxi or ride hailing service offers the most direct route to the hotel. The journey typically takes around 45 minutes to an hour, depending on traffic conditions.
  • KLIA Ekspres Train + Ride Hailing (Fastest):

    Take the KLIA Ekspres train from the airport to KL Sentral Station (approx. 30 minutes). From KL Sentral, you can then grab a ride hailing service to GM Grand Moments (approx. 20-30 minutes).
  • Airport Bus + Ride Hailing (Most Affordable):

    Several airport bus services operate from KLIA to various points in Kuala Lumpur, including KL Sentral. From KL Sentral, take a ride hailing service to the hotel. This is the most affordable option but also the most time-consuming.

Tips:

For the most convenient route, consider pre-booking a ride hailing service or arranging an airport transfer with the hotel. This will save you time and hassle upon arrival.

GM Grand Moments Reviews & Summary

Discover all about GM Grand Moments, a popular choice for travellers seeking comfort and convenience in Bandar Sunway. Hotel reviews consistently praise its excellent location, friendly staff, and well-maintained facilities. Guests particularly appreciate the hotel's proximity to major attractions and shopping destinations.

What guests love about GM Grand Moments is its modern design, comfortable rooms, and the rooftop pool offering stunning city views. A standout feature is the on-site restaurant serving delicious local and international cuisine. "A fantastic stay! The staff were incredibly helpful, the room was spotless, and the location was perfect for exploring Sunway Lagoon," says one satisfied guest, encouraging others to book their stay.

GM Grand Moments Room Types Available

Choosing the right hotel room type can make all the difference in your stay. GM Grand Moments offers a variety of categories of hotel rooms to suit different needs and preferences. From cosy standard rooms to spacious suites, there's a perfect option for every traveller.

  • Standard Room:

    A comfortable and well-equipped room, ideal for solo travellers or couples. Offers city views and a choice of smoking or non-smoking rooms.
  • Deluxe Room:

    A larger room with added amenities, such as a bathtub and a separate seating area. Available in smoking and non-smoking options.
  • Executive Suite:

    A spacious suite with a separate living room and bedroom, perfect for families or business travellers. Features a bathtub and bidet.
  • Family Room:

    Designed specifically for families, this room offers ample space and multiple beds. Non-smoking only.
  • Connecting Rooms:

    Ideal for larger families or groups travelling together.

GM Grand Moments is not a pet-friendly hotel.

Hotel Facilities in GM Grand Moments

GM Grand Moments boasts a wide range of hotel amenities to ensure a comfortable and enjoyable stay for all guests. From leisure facilities to business services, the hotel has everything you need for a memorable experience. These hotel facilities cater to both adults and children.

  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open from 7:00 AM to 9:00 PM.
  • Fitness Centre:

    Stay active during your stay with the fully equipped fitness centre. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the on-site spa. Extra fees apply.
  • Business Centre:

    Stay connected and productive with the business centre, offering printing and photocopying services.
  • Kids' Club:

    Keep the little ones entertained at the supervised kids' club. Open from 9:00 AM to 6:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Parking:

    On-site parking is available for guests.

Hotel Buffet or Restaurant/Cafe in GM Grand Moments

GM Grand Moments offers a delightful culinary experience with its on-site hotel restaurant and cafe. Whether you're craving local delicacies or international flavours, there's something to satisfy every palate. Indulge in a sumptuous hotel buffet or enjoy a casual meal at the cafe.

  • The Grand Restaurant:

    Serves a buffet breakfast, lunch, and dinner with a variety of Malaysian and international dishes. Buffet breakfast is priced at SGD 35 per person. Open from 6:30 AM to 10:30 PM.
  • Cafe Moments:

    A casual cafe offering coffee, pastries, and light meals. Open from 7:00 AM to 11:00 PM.

The Grand Restaurant is known for its Nasi Lemak and Char Kway Teow.

GM Grand Moments Airport pickups and How to Book

Looking for hotels with airport shuttle services? GM Grand Moments offers convenient hotel to airport transfer options to ensure a hassle-free arrival and departure. You can easily arrange an airport pick-up when booking your stay.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details and estimated arrival time, and the hotel will arrange for a driver to meet you at the airport. Alternatively, you can book an airport transfer through Traveloka when making your hotel reservation.

Nearby MRT Station & Bus Stops

Exploring Bandar Sunway is easy with the convenient MRT nearby and bus stops nearby. GM Grand Moments is well-connected to the city's public transportation network, making it easy to get around.

  • Sunway-Setia Jaya BRT Station:

    Approximately 500 meters from the hotel.
  • Sunway Lagoon BRT Station:

    Approximately 1 km from the hotel.
  • Bus Stop at Sunway Pyramid:

    Various bus routes connect to different parts of Kuala Lumpur.

You can purchase a Touch 'n Go card for easy payment on public transportation. These cards are available at most convenience stores and train stations.

Nearby Attractions for Family / Kid Friendly

Bandar Sunway and its surrounding areas offer a plethora of nearby activities and nearby places to go for families and kids. From theme parks to educational attractions, there's something for everyone to enjoy. Discover the best nearby sightseeing places and things to see nearby.

  • Sunway Lagoon:

    A popular theme park with water rides, amusement park attractions, and wildlife encounters. Approximately 1 km from the hotel. Entry price: SGD 70 per person.
  • KidZania Kuala Lumpur:

    An interactive learning centre where kids can role-play different professions. Approximately 2 km from the hotel. Entry price: SGD 45 per child.
  • Petrosains, The Discovery Centre:

    A science museum located in the Petronas Twin Towers, offering interactive exhibits and displays. Approximately 15 km from the hotel. Entry price: SGD 25 per person.
  • Aquaria KLCC:

    An underwater aquarium showcasing a diverse range of marine life. Approximately 15 km from the hotel. Entry price: SGD 30 per person.
  • Farm in the City:

    A petting zoo where visitors can interact with various farm animals. Approximately 20 km from the hotel. Entry price: SGD 20 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near GM Grand Moments (Bandar Sunway, Kuala Lumpur)

Bandar Sunway is a food lover's paradise, offering a wide array of nearby dining options to satisfy every craving. From trendy cafes and restaurants to authentic local food, you'll find plenty of food eatiries near me. Explore the vibrant culinary scene and discover your new favourite spot.

Cafes/Restaurants:

  • Starbucks Sunway Pyramid:

    Enjoy your favourite coffee and pastries at this popular cafe chain.
  • The Coffee Bean & Tea Leaf Sunway Pyramid:

    Another great option for coffee lovers, offering a variety of beverages and snacks.
  • Nando's Sunway Pyramid:

    Indulge in delicious Peri-Peri chicken at this well-known restaurant.

Local Street Food:

  • Nasi Lemak:

    A fragrant rice dish cooked in coconut milk and pandan leaf, served with various accompaniments.
  • Satay:

    Grilled skewers of marinated meat, served with peanut sauce.
  • Laksa:

    A spicy noodle soup with a rich coconut milk broth.
  • Char Kway Teow:

    Stir-fried rice noodles with prawns, cockles, and Chinese sausage.
  • Roti Canai:

    A flaky flatbread served with curry or dhal.

Shopping places near GM Grand Moments (Bandar Sunway, Kuala Lumpur)

Shopaholics will be delighted with the nearby shopping options near GM Grand Moments. Bandar Sunway is home to several malls near hotel and department stores near me, offering a wide range of retail experiences. Discover the best shops near me and indulge in some retail therapy.

  • Sunway Pyramid:

    A large shopping mall with a wide variety of shops, restaurants, and entertainment options.
  • Sunway Velocity Mall:

    Another popular shopping destination with a mix of local and international brands.
  • AEON Sunway Pyramid:

    A department store offering a wide range of products, from clothing to household goods.

Other Places to Stay Near GM Grand Moments

Looking for alternative accommodations in Bandar Sunway? There are plenty of affordable hotels nearby to choose from, ranging from luxury five star hotels near me to comfortable three star hotel nearby. Find the perfect place to stay that suits your needs and budget.

Luxury/5-6 Star Hotels Nearby:

  • Sunway Resort Hotel & Spa:

    A luxurious hotel offering stunning views and world-class amenities.
  • The Ritz-Carlton, Kuala Lumpur:

    An elegant hotel known for its impeccable service and sophisticated atmosphere.
  • Mandarin Oriental, Kuala Lumpur:

    A landmark hotel offering luxurious accommodations and exceptional dining experiences.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-Star Hotels Nearby:

  • Dorsett Grand Subang:

    A stylish hotel offering comfortable accommodations and convenient access to local attractions.
  • Holiday Inn Kuala Lumpur Glenmarie:

    A family-friendly hotel with a range of amenities and activities.
  • Empire Hotel Subang:

    A modern hotel with a rooftop pool and stunning city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-Star Hotels Nearby:

  • Sunway Clio Hotel:

    A modern hotel offering comfortable accommodations and a convenient location.
  • Best Western Petaling Jaya:

    A budget-friendly hotel with a range of amenities and services.
  • The Royale Bintang Damansara:

    A stylish hotel with a rooftop pool and stunning city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Ready to experience the best of Bandar Sunway? GM Grand Moments offers a comfortable and convenient base for exploring all that this vibrant city has to offer. With its excellent location, modern amenities, and friendly service, it's the perfect choice for your next getaway. Check hotel availability and make your hotel reservations today!

Don't miss out on the opportunity to create unforgettable memories in Kuala Lumpur. Book your stay at GM Grand Moments through Traveloka and enjoy exclusive deals and discounts. Start planning your dream vacation now and experience the best of Malaysian hospitality. book cheap hotels in Malaysia and find cheap hotels nearby.

All facilities in GM Grand Moments

Lobby GM Grand Moments
Lobby
Exterior GM Grand Moments
Exterior
Bedroom GM Grand Moments
Bedroom
In-room Bathroom GM Grand Moments
In-room Bathroom
Nearby View and Attractions GM Grand Moments
Nearby View and Attractions

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Money changer
  • 24-hour Receptionist
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper

General

  • AC
  • Family room
  • Non-smoking room
  • Smoking area

Public Facilities

  • Elevator
  • Restaurant
  • Safety deposit box
  • WiFi in public area

Accessibilty

  • Disabled access friendly
  • Accessible path of travel
  • Wheelchair accessible

Food and Drinks

  • Breakfast

Transportation

  • Parking with surcharge

Connectivity

  • Free WiFi

Business Facilities

  • Photocopier

Accommodation Policy & General Information in GM Grand Moments

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at GM Grand Moments
47
Number of floors in GM Grand Moments
3
Another facilities in GM Grand Moments
ATM/Banking, Beauty salon, Gift shop, Grocery, Hair salon

Frequently asked question in GM Grand Moments

What are available facilities at GM Grand Moments?
There are top facilites at GM Grand Moments such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at GM Grand Moments?
The standard check-in time at GM Grand Moments is starting from From 15:00 while the latest check-out time is at Before 12:00
Does GM Grand Moments provide breakfast?
Yes, GM Grand Moments provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of GM Grand Moments
GM Grand Moments has a 2.0-star rating.
How many floors does GM Grand Moments have?
GM Grand Moments has 3.
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More Reviews from Other Guests in GM Grand Moments

Overall Ratings & Reviews GM Grand Moments

Traveloka (966)
Other sources (118)
8.3
Very Good
From 966 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.1

Meal

7.8

Location

8.8

Service and Facilites

8.0

People often mention about GM Grand Moments
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Surroundings (14)
Staff Friendliness (12)
Ambiance (12)
Room Space (11)
Bathroom (11)
Variety (11)
Bedroom (10)
Accessibility (9)
Check-in/out Time (8)
Family Friendly (7)
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Traveler Reviews GM Grand Moments

Number of reviews per page
20
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Customer reviews
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and close to public facilities.
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Accommodation's Reply
29 Nov 2025
Dear RUBINI DEVI MUNIANDY, Thank you for your wonderful feedback! We’re happy to know that our friendly service and convenient location near public facilities made your stay pleasant. We truly appreciate your support and hope to welcome you again soon. Warm regards, Guest Relation Team [Md Faruk Hossain] GM Hotel Grand Moments
m***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Need more maintenance and refurbishment
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Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you for your feedback. We truly appreciate you sharing your thoughts with us. We will look into the areas that require maintenance and refurbishment to ensure a more comfortable stay for our guests. Warm regards, Chitra GM Grand Moments Hotel
A***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Good place but have additional tax rm 10 per night
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Accommodation's Reply
14 Nov 2025
Dear Adrian Hartanto Abidin, Thank you for your feedback. We’re glad to hear that you found our hotel a good place to stay. Regarding the additional RM10 charge, please note that this is the Malaysian Government Tourism Tax, which applies to all non-Malaysian guests and is collected by every hotel in Malaysia. We appreciate your understanding and hope to welcome you again soon. Warm regards, Guest Relations Team [Md Faruk Hossain] GM Hotel Grand Moments
R***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Good location & clean. Thank you
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Accommodation's Reply
04 Nov 2025
Dear Wee Boon Seng, Thank you for your kind review! We’re happy to know that you enjoyed our good location and found the room clean and comfortable. Your appreciation means a lot to us. We look forward to welcoming you back again soon! Warm regards, Guest Relations Team Md Faruk Hossain GM Hotel Grand Moments
Guest
icon-origin-TRAVELOKA
8.3
/10
Reviewed 6 week(s) ago
location hotel is ok, very clean, but the room is small.
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Muslim Sobri, Thank you for your kind feedback. We’re glad you found our location convenient and the hotel very clean. We appreciate your comment about the room size — next time, please try a different room type for a more comfortable stay. We’ll be happy to assist with the right option upon your next visit. Warm regards, (chitra) Gm Grand Moments Hotel
H***y
icon-Medical
Medical
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
I forgot to take photo of the room since my room is so crowded with just only 1 medium baggage and added at the last day 1 box for my ole2.. actually I requested for twins bed because the options doesn’t have any twins bed only double bed, so I thought maybe they don’t have any but then I saw when the house keeping was cleaning another room and it has twins bed so they just doesn’t want to give it to me or it’s full or just don’t care about my req. And the view is terrible because they gave me the room at the end next to emergency stair so what I can see is next door building and passage way. But they do have a big bathroom with hot water so it’s a plus but they don’t change the tissue roll cause when I arrived the tissue is only half left and a new roll aside. No complimentary drinks like coffee or tea, so if you need water (hot or cold) you could get it from the dispenser near the lift. There’s water kettle, 2 cups, 1 pitcher that you could use. There’s no toiletries like tooth brush or tooth paste so you need to bring your own but they do give you shampoo and soap even though I don’t know which is which.. and I don’t know why there’s no jet spray head, so you have to open and close the lid every time you want to use it. For the breakfast, it’s not like what I used to know like buffet where you can get anything you want, so they prepare you 8 menus that you can choose it’s include tea or coffee and you can take it to your room. I think they charge you if you want to take it out cause the waiter told me I’m gonna need to pay 1 rmb but then when I want to pay he changed it to 2 rmb (I’m with my mom so I think it’s 1 rmb per person). I chose soft boiled eggs (2 eggs) but it’s really watery and it’s been seasoned with salt and pepper so the taste is good just the appearance not appetizing. The location is good next to sunway plaza and surrounded with restaurants, cafes, minimarket, pharmacy, and i chose here because it’s near sunway medical center.
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Accommodation's Reply
04 Nov 2025
Dear Muslim Sobri, Thank you very much for taking the time to share your detailed feedback. We truly appreciate your honest comments as they help us identify areas for improvement. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding your twin bed request and room location. Unfortunately, on the day of your arrival, all our twin rooms were fully occupied, which is why we were unable to accommodate your request at that time. Our housekeeping team was preparing rooms for new arrivals, which may be why you noticed twin beds being cleaned. We also appreciate your feedback about the toiletries, tissue roll, and dispenser labeling, and we will work closely with our housekeeping team to ensure better preparation and clarity for our future guests. Your comments regarding the breakfast service and toilet amenities have also been noted for review with our management and restaurant partners. We’re glad to hear you found our bathroom spacious, appreciated the hot water, and enjoyed our strategic location near Sunway Pyramid, restaurants, and Sunway Medical Centre. Once again, we apologize for the inconvenience and thank you for your valuable feedback. We hope to have another opportunity to welcome you back and provide a more comfortable experience next time. Warm regards, Guest Relations Team Md Faruk Hossain GM Hotel Grand Moments
Jayvinzlin Z.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The hotel staff are very kind and friendly, and when we asked them, they were very helpful. Some suggestions to consider are: 1. If possible, provide toothbrushes and toothpaste. 2. Provide dispensers on each floor to avoid the hassle of going up and down. During my stay, everything was good: cleanliness, strategic location, a mall in front, a 7-Eleven next to it, and a drugstore next to the hotel.
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Accommodation's Reply
25 Oct 2025
Dear Jayvinzlin, Thank you so much for your kind and thoughtful review. We’re truly delighted to know that you found our staff kind, friendly, and helpful, and that you enjoyed our clean rooms and strategic location near the mall, 7-Eleven, and pharmacy. We also appreciate your valuable suggestions regarding the toothbrush and toothpaste amenities as well as dispensers on each floor. Your feedback is very helpful, and we will definitely take it into consideration for future improvements. It was our pleasure to host you, and we look forward to welcoming you again soon for another pleasant stay. Warm regards, Guest Relation Team (Md Faruk Hossain) GM Hotel Grand Moments
N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Quite impressive. The room is good and clean as advertised. The location is superb. A walking distance to the Sunway Pyramid (less 50 meter away). The breakfast also fantastic and it come from the famous ABC nasi kandar beside this hotel. The only problem is the parking. Even though there are lots of public parking around the hotel but it is always full especially during Sat-Sun (it is free parking during weekend..TQ MPSJ). Last weekend, I need to drove around the location for several times until got the empty parking space.
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Accommodation's Reply
08 Oct 2025
Dear AHMAD FADZLI NIZAM BIN ABDUL RAHMAN, Thank you so much for your detailed and positive feedback! We’re delighted to hear that you had an impressive stay and enjoyed our clean and comfortable room, convenient location, and delicious breakfast from ABC Nasi Kandar. We truly appreciate your understanding regarding the parking situation — as it’s public parking, it can get busy during weekends. Your patience means a lot to us. We look forward to welcoming you again for another pleasant stay soon! Best regards, Guest Relation Team (Faruk Ibn Daud) GM Hotel Grand Moments
m***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 10 week(s) ago
As a compact traveler, it will be appreciated if hotel can provide sanitary kit, small toothpaste and brush as usual. Though it's unknown if their soap is fine for sensitive skin please give clue which one is soap or shampo on the dispenser. If any broken parts in the hotel room please quickly fix it not put tissue on pick hole door to replace. In these way as customer paid not only room but facility n service during stay even in a glimpse. Because I am surveying which hotel best for me to stay time to time while my son start going university in Malay next year. It's a shame I expected it will be one of the option. So yes, please improve not only good pictures.
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+3
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Accommodation's Reply
06 Oct 2025
Dear Gusti Ayu Elisabet KG Shimba, Thank you very much for taking the time to share your detailed feedback. We truly appreciate your honest comments and suggestions, as they help us to improve our services for all our valued guests. We sincerely apologize for the inconvenience you experienced regarding the sanitary kit, bathroom dispenser labeling, and room maintenance issue. Please be assured that your feedback has been shared with our housekeeping and maintenance teams for immediate attention and improvement. We genuinely value your insights and understand the importance of comfort and quality, especially as you’re considering future stays while your son begins university in Malaysia. We hope to have another opportunity to welcome you back and provide a much better experience next time. Warm regards, Guest Relations Team Md Faruk Hossain GM Hotel Grand Moments
S***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
The room was clean and tidy. I chose a family room. It was a good place to rest.
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Accommodation's Reply
12 Sep 2025
Dear Guest's, Thank you for sharing your kind feedback! We’re delighted to hear that you found your family room clean, tidy, and a comfortable place to rest. Providing a relaxing and welcoming environment for our guests is always our top priority. On behalf of the entire team at Grand Moments Hotel, we truly appreciate your stay with us and look forward to welcoming you and your family again in the near future. Warm regards, [CHITRA] Guest Relation Team Grand Moments Hotel
A***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Very strategic position, near the mall.
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Surya C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Good location, friendly helpful staff, clean room and good amenities.
1 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Surya C, Thank you for your kind review! We’re delighted to know you enjoyed our convenient location, friendly staff, and clean, well-equipped rooms. We look forward to welcoming you again soon. Best regards, Guest Relation Team (Md Faruk Hossain) Grand Moments Hotel
Lina D.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 33 week(s) ago
Convenient area and walking distance.
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H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Staff very friendly, near to the airport, near to food shops, near to the shopping mall, Sunway Pyramid, Sunway Park, completely near to every spot. The room is also clean, good, and affordable. Can enjoy night and day time. All spots can get by walk only. Cheap, nearby, and easy, just walking around. You must try and prove it by yourself.
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3 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Valued Guest, Thank you so much for your wonderful feedback! We’re happy to hear that you enjoyed our friendly staff, convenient location near the airport, food shops, shopping malls, and attractions like Sunway Pyramid and Sunway Lagoon. It’s also great to know you found the room clean, comfortable, and affordable. We truly appreciate your support and look forward to welcoming you again soon. Best regards, Guest Relation Team (Md Faruk Hossain) Grand Moments Hotel
F***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Good hotel for the price. I will stay at this hotel for my next trip.
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T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 36 week(s) ago
Convenient and near to the shopping mall.
1 people find it helpful
Y***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 40 week(s) ago
The room reservation was not as shown in the picture, I asked for a double bed but they said there was none. The check-in and check-out process was easy, there was a tourist tax of RM 10/night, a deposit of RM 50, and a refill of drinking water was also provided, the hotel was quite clean, the staff were quite friendly. The location is good, facing the mall, next to the hotel there is a 7eleven
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Accommodation's Reply
23 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re glad to hear that you found our check-in and check-out process smooth, appreciated the drinking water refill, cleanliness, friendly staff, and our convenient location near the mall and 7-Eleven. We sincerely apologize for the inconvenience regarding the room type and bed arrangement not meeting your expectations. Your feedback is important, and we will work on improving our room assignment process to better match guest requests in the future. We hope to have the chance to welcome you back and provide you with an even better stay. Best regards, Guest Relation Team (Md Faruk Hossain) Grand Moments Hotel
s***a
icon-Leisure
Leisure
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9.1
/10
Reviewed 41 week(s) ago
The room size is large and comfortable, to the Sunway Pyramid mall just cross the road, the roads around the hotel are also bright and safe.
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2 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Valued Guest, Thank you for your kind feedback. We’re delighted to hear that you enjoyed the spacious and comfortable room, as well as our strategic location just across from Sunway Pyramid Mall. It’s also wonderful to know you felt safe and comfortable with the surroundings. We look forward to welcoming you again soon! Best regards, Guest Relation Team (Md Faruk Hossain) Grand Moments Hotel
E***k
icon-origin-TRAVELOKA
6.6
/10
Reviewed 43 week(s) ago
It was terrible that the walls of the room were peeling off. The AC was also noisy. Unfortunately, I only found out about the sound of the AC after a while and had already laid down on the bed. So it was inconvenient to ask for another room. It was just that the Sunway Mall was really close, just across the street.
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G***t
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Leisure
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5.0
/10
Reviewed 45 week(s) ago
Awful hotel, no hot water, comfort, photos aren't the same as room
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Exterior 4 GM Grand Moments

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews GM Grand Moments

Traveloka (966)
Other sources (118)
8.3
Very Good
From 966 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.1

Meal

7.8

Location

8.8

Service and Facilites

8.0

People often mention about GM Grand Moments
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Surroundings (14)
Staff Friendliness (12)
Ambiance (12)
Room Space (11)
Bathroom (11)
Variety (11)
Bedroom (10)
Accessibility (9)
Check-in/out Time (8)
Family Friendly (7)
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Traveler Reviews GM Grand Moments

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Customer reviews
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and close to public facilities.
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Accommodation's Reply
29 Nov 2025
Dear RUBINI DEVI MUNIANDY, Thank you for your wonderful feedback! We’re happy to know that our friendly service and convenient location near public facilities made your stay pleasant. We truly appreciate your support and hope to welcome you again soon. Warm regards, Guest Relation Team [Md Faruk Hossain] GM Hotel Grand Moments
m***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Need more maintenance and refurbishment
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Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you for your feedback. We truly appreciate you sharing your thoughts with us. We will look into the areas that require maintenance and refurbishment to ensure a more comfortable stay for our guests. Warm regards, Chitra GM Grand Moments Hotel
A***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Good place but have additional tax rm 10 per night
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Accommodation's Reply
14 Nov 2025
Dear Adrian Hartanto Abidin, Thank you for your feedback. We’re glad to hear that you found our hotel a good place to stay. Regarding the additional RM10 charge, please note that this is the Malaysian Government Tourism Tax, which applies to all non-Malaysian guests and is collected by every hotel in Malaysia. We appreciate your understanding and hope to welcome you again soon. Warm regards, Guest Relations Team [Md Faruk Hossain] GM Hotel Grand Moments
R***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Good location & clean. Thank you
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Accommodation's Reply
04 Nov 2025
Dear Wee Boon Seng, Thank you for your kind review! We’re happy to know that you enjoyed our good location and found the room clean and comfortable. Your appreciation means a lot to us. We look forward to welcoming you back again soon! Warm regards, Guest Relations Team Md Faruk Hossain GM Hotel Grand Moments
Guest
icon-origin-TRAVELOKA
8.3
/10
Reviewed 6 week(s) ago
location hotel is ok, very clean, but the room is small.
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Muslim Sobri, Thank you for your kind feedback. We’re glad you found our location convenient and the hotel very clean. We appreciate your comment about the room size — next time, please try a different room type for a more comfortable stay. We’ll be happy to assist with the right option upon your next visit. Warm regards, (chitra) Gm Grand Moments Hotel
H***y
icon-Medical
Medical
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
I forgot to take photo of the room since my room is so crowded with just only 1 medium baggage and added at the last day 1 box for my ole2.. actually I requested for twins bed because the options doesn’t have any twins bed only double bed, so I thought maybe they don’t have any but then I saw when the house keeping was cleaning another room and it has twins bed so they just doesn’t want to give it to me or it’s full or just don’t care about my req. And the view is terrible because they gave me the room at the end next to emergency stair so what I can see is next door building and passage way. But they do have a big bathroom with hot water so it’s a plus but they don’t change the tissue roll cause when I arrived the tissue is only half left and a new roll aside. No complimentary drinks like coffee or tea, so if you need water (hot or cold) you could get it from the dispenser near the lift. There’s water kettle, 2 cups, 1 pitcher that you could use. There’s no toiletries like tooth brush or tooth paste so you need to bring your own but they do give you shampoo and soap even though I don’t know which is which.. and I don’t know why there’s no jet spray head, so you have to open and close the lid every time you want to use it. For the breakfast, it’s not like what I used to know like buffet where you can get anything you want, so they prepare you 8 menus that you can choose it’s include tea or coffee and you can take it to your room. I think they charge you if you want to take it out cause the waiter told me I’m gonna need to pay 1 rmb but then when I want to pay he changed it to 2 rmb (I’m with my mom so I think it’s 1 rmb per person). I chose soft boiled eggs (2 eggs) but it’s really watery and it’s been seasoned with salt and pepper so the taste is good just the appearance not appetizing. The location is good next to sunway plaza and surrounded with restaurants, cafes, minimarket, pharmacy, and i chose here because it’s near sunway medical center.
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Accommodation's Reply
04 Nov 2025
Dear Muslim Sobri, Thank you very much for taking the time to share your detailed feedback. We truly appreciate your honest comments as they help us identify areas for improvement. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding your twin bed request and room location. Unfortunately, on the day of your arrival, all our twin rooms were fully occupied, which is why we were unable to accommodate your request at that time. Our housekeeping team was preparing rooms for new arrivals, which may be why you noticed twin beds being cleaned. We also appreciate your feedback about the toiletries, tissue roll, and dispenser labeling, and we will work closely with our housekeeping team to ensure better preparation and clarity for our future guests. Your comments regarding the breakfast service and toilet amenities have also been noted for review with our management and restaurant partners. We’re glad to hear you found our bathroom spacious, appreciated the hot water, and enjoyed our strategic location near Sunway Pyramid, restaurants, and Sunway Medical Centre. Once again, we apologize for the inconvenience and thank you for your valuable feedback. We hope to have another opportunity to welcome you back and provide a more comfortable experience next time. Warm regards, Guest Relations Team Md Faruk Hossain GM Hotel Grand Moments
Jayvinzlin Z.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The hotel staff are very kind and friendly, and when we asked them, they were very helpful. Some suggestions to consider are: 1. If possible, provide toothbrushes and toothpaste. 2. Provide dispensers on each floor to avoid the hassle of going up and down. During my stay, everything was good: cleanliness, strategic location, a mall in front, a 7-Eleven next to it, and a drugstore next to the hotel.
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Accommodation's Reply
25 Oct 2025
Dear Jayvinzlin, Thank you so much for your kind and thoughtful review. We’re truly delighted to know that you found our staff kind, friendly, and helpful, and that you enjoyed our clean rooms and strategic location near the mall, 7-Eleven, and pharmacy. We also appreciate your valuable suggestions regarding the toothbrush and toothpaste amenities as well as dispensers on each floor. Your feedback is very helpful, and we will definitely take it into consideration for future improvements. It was our pleasure to host you, and we look forward to welcoming you again soon for another pleasant stay. Warm regards, Guest Relation Team (Md Faruk Hossain) GM Hotel Grand Moments
N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Quite impressive. The room is good and clean as advertised. The location is superb. A walking distance to the Sunway Pyramid (less 50 meter away). The breakfast also fantastic and it come from the famous ABC nasi kandar beside this hotel. The only problem is the parking. Even though there are lots of public parking around the hotel but it is always full especially during Sat-Sun (it is free parking during weekend..TQ MPSJ). Last weekend, I need to drove around the location for several times until got the empty parking space.
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Accommodation's Reply
08 Oct 2025
Dear AHMAD FADZLI NIZAM BIN ABDUL RAHMAN, Thank you so much for your detailed and positive feedback! We’re delighted to hear that you had an impressive stay and enjoyed our clean and comfortable room, convenient location, and delicious breakfast from ABC Nasi Kandar. We truly appreciate your understanding regarding the parking situation — as it’s public parking, it can get busy during weekends. Your patience means a lot to us. We look forward to welcoming you again for another pleasant stay soon! Best regards, Guest Relation Team (Faruk Ibn Daud) GM Hotel Grand Moments
m***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 10 week(s) ago
As a compact traveler, it will be appreciated if hotel can provide sanitary kit, small toothpaste and brush as usual. Though it's unknown if their soap is fine for sensitive skin please give clue which one is soap or shampo on the dispenser. If any broken parts in the hotel room please quickly fix it not put tissue on pick hole door to replace. In these way as customer paid not only room but facility n service during stay even in a glimpse. Because I am surveying which hotel best for me to stay time to time while my son start going university in Malay next year. It's a shame I expected it will be one of the option. So yes, please improve not only good pictures.
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+3
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Accommodation's Reply
06 Oct 2025
Dear Gusti Ayu Elisabet KG Shimba, Thank you very much for taking the time to share your detailed feedback. We truly appreciate your honest comments and suggestions, as they help us to improve our services for all our valued guests. We sincerely apologize for the inconvenience you experienced regarding the sanitary kit, bathroom dispenser labeling, and room maintenance issue. Please be assured that your feedback has been shared with our housekeeping and maintenance teams for immediate attention and improvement. We genuinely value your insights and understand the importance of comfort and quality, especially as you’re considering future stays while your son begins university in Malaysia. We hope to have another opportunity to welcome you back and provide a much better experience next time. Warm regards, Guest Relations Team Md Faruk Hossain GM Hotel Grand Moments
S***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
The room was clean and tidy. I chose a family room. It was a good place to rest.
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Accommodation's Reply
12 Sep 2025
Dear Guest's, Thank you for sharing your kind feedback! We’re delighted to hear that you found your family room clean, tidy, and a comfortable place to rest. Providing a relaxing and welcoming environment for our guests is always our top priority. On behalf of the entire team at Grand Moments Hotel, we truly appreciate your stay with us and look forward to welcoming you and your family again in the near future. Warm regards, [CHITRA] Guest Relation Team Grand Moments Hotel
A***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Very strategic position, near the mall.
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Surya C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Good location, friendly helpful staff, clean room and good amenities.
1 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Surya C, Thank you for your kind review! We’re delighted to know you enjoyed our convenient location, friendly staff, and clean, well-equipped rooms. We look forward to welcoming you again soon. Best regards, Guest Relation Team (Md Faruk Hossain) Grand Moments Hotel
Lina D.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 33 week(s) ago
Convenient area and walking distance.
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H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Staff very friendly, near to the airport, near to food shops, near to the shopping mall, Sunway Pyramid, Sunway Park, completely near to every spot. The room is also clean, good, and affordable. Can enjoy night and day time. All spots can get by walk only. Cheap, nearby, and easy, just walking around. You must try and prove it by yourself.
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3 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Valued Guest, Thank you so much for your wonderful feedback! We’re happy to hear that you enjoyed our friendly staff, convenient location near the airport, food shops, shopping malls, and attractions like Sunway Pyramid and Sunway Lagoon. It’s also great to know you found the room clean, comfortable, and affordable. We truly appreciate your support and look forward to welcoming you again soon. Best regards, Guest Relation Team (Md Faruk Hossain) Grand Moments Hotel
F***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Good hotel for the price. I will stay at this hotel for my next trip.
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T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 36 week(s) ago
Convenient and near to the shopping mall.
1 people find it helpful
Y***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 40 week(s) ago
The room reservation was not as shown in the picture, I asked for a double bed but they said there was none. The check-in and check-out process was easy, there was a tourist tax of RM 10/night, a deposit of RM 50, and a refill of drinking water was also provided, the hotel was quite clean, the staff were quite friendly. The location is good, facing the mall, next to the hotel there is a 7eleven
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Accommodation's Reply
23 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re glad to hear that you found our check-in and check-out process smooth, appreciated the drinking water refill, cleanliness, friendly staff, and our convenient location near the mall and 7-Eleven. We sincerely apologize for the inconvenience regarding the room type and bed arrangement not meeting your expectations. Your feedback is important, and we will work on improving our room assignment process to better match guest requests in the future. We hope to have the chance to welcome you back and provide you with an even better stay. Best regards, Guest Relation Team (Md Faruk Hossain) Grand Moments Hotel
s***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 41 week(s) ago
The room size is large and comfortable, to the Sunway Pyramid mall just cross the road, the roads around the hotel are also bright and safe.
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2 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Valued Guest, Thank you for your kind feedback. We’re delighted to hear that you enjoyed the spacious and comfortable room, as well as our strategic location just across from Sunway Pyramid Mall. It’s also wonderful to know you felt safe and comfortable with the surroundings. We look forward to welcoming you again soon! Best regards, Guest Relation Team (Md Faruk Hossain) Grand Moments Hotel
E***k
icon-origin-TRAVELOKA
6.6
/10
Reviewed 43 week(s) ago
It was terrible that the walls of the room were peeling off. The AC was also noisy. Unfortunately, I only found out about the sound of the AC after a while and had already laid down on the bed. So it was inconvenient to ask for another room. It was just that the Sunway Mall was really close, just across the street.
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G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 45 week(s) ago
Awful hotel, no hot water, comfort, photos aren't the same as room
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