Hilton Kuala Lumpur

9.0
/10
Exceptional
1,399 reviews

What Guests Say About Their Stay

Staff Friendliness (10)
Room Space (10)
Accessibility (9)
Bathroom (9)
Astried N. P.
10.0
/ 10
The hotel offers a perfect blend of comfort and convenience, located in a prime area close to key attractions and transportation. The food is exceptional, with a variety of delicious options that cater to every taste. Highly recommended for those seeking a seamless stay with great dining experiences!
Tan Lie Mei
10.0
/ 10
Great place, clean, great service. We took breakfast and it was satisfying. Highly recommended to stay in KL.
Brenda Rahel Palit
9.7
/ 10
The reception and staff service very helpful and friendly. Room is clean and comfortable, nice view, food is delicious and the pool is awesome. Of course, the location was perfect near KL Sentral. For the WiFi little slow, Overall great stay and recommended!
priyadhi b.
10.0
/ 10
It's near to the business location, and KL center station if you missed the pickup. The room is clean, comfortable and I can still do my work from a desk there with wifi. The food is very delicious with various menu including the local. The reception service also very helpful and friendly.
estherlita c.
9.7
/ 10
A good hotel. And deserve to get a 5 stars hotel.
In the Area
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3 Jalan Stesen Sentral, KL Sentral, Kuala Lumpur, Malaysia, 50470

Main Facilities

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AC
Swimming Pool
24-Hour Front Desk
Parking
Highlights at This Property
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In the heart of Downtown Area
Unique Swimming Pool
Excellent City View
Hilton Kuala Lumpur is a hotel in a good neighborhood, which is located at KL Sentral. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hilton Kuala Lumpur

3 Jalan Stesen Sentral, KL Sentral, Kuala Lumpur, Malaysia, 50470
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Hilton Kuala Lumpur Rates per Night

Looking for the best Hilton Kuala Lumpur hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Hilton Kuala Lumpur room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Hilton Kuala Lumpur Location & Address

Hilton Kuala Lumpur is located at 3 Jalan Stesen Sentral, KL Sentral, Kuala Lumpur, Malaysia, 50470. It's situated in the Kuala Lumpur area of Malaysia, known for its vibrant nightlife and street food. The hotel is approximately 2 km from the city center.

How to go to Hilton Kuala Lumpur from Airport

Need to figure out the best way to get to Hilton Kuala Lumpur from Kuala Lumpur International Airport (KLIA)? Don't worry, we've got you covered! Here are a few options for your hotel transfer from the airport to hotel, depending on your budget and time constraints.
  • Taxi/Ride Hailing (Most Direct):

    A taxi or ride-hailing service is the most direct way to get to the hotel. The journey usually takes around 45 minutes to an hour, depending on traffic.
  • KLIA Ekspres Train (Fastest):

    Take the KLIA Ekspres train to KL Sentral Station. The journey takes approximately 28 minutes. From KL Sentral, you can either walk (covered walkway), take a taxi, or use a ride-hailing service to reach Hilton Kuala Lumpur.
  • Airport Bus (Most Affordable):

    Several bus companies operate from KLIA to KL Sentral. This is the most affordable option, but the journey can take over an hour, depending on traffic. From KL Sentral, you can either walk (covered walkway), take a taxi, or use a ride-hailing service to reach Hilton Kuala Lumpur.

Tips:

For the most convenient route, consider taking the KLIA Ekspres train to KL Sentral and then walking to the hotel via the covered walkway. This avoids traffic congestion and provides a comfortable, sheltered journey.

Hilton Kuala Lumpur Reviews & Summary

Looking for all the details about Hilton Kuala Lumpur? Want to know what other travellers think? This hotel consistently receives positive hotel reviews, making it a popular choice for visitors to Kuala Lumpur. Guests love the hotel's central location, its luxurious amenities, and its excellent service. The spacious rooms, the stunning views, and the delicious food are also frequently mentioned as standout features. With its direct connection to KL Sentral station, it's incredibly convenient for exploring the city.

Here's a snippet from a recent review: "Absolutely fantastic stay! The staff were incredibly helpful, the room was beautiful, and the location couldn't be better. Highly recommend!"

Hilton Kuala Lumpur Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Hilton Kuala Lumpur offers a variety of categories of hotel rooms to suit every traveller's needs. From cosy rooms to spacious suites, there's something for everyone.
  • Deluxe Room:

    Offers comfortable accommodation with city views, available in smoking and non-smoking options. Some rooms feature bathtubs.
  • Executive Room:

    Includes access to the Executive Lounge, offering complimentary breakfast and evening cocktails. Available with city or lake views.
  • Suite:

    Spacious suites with separate living areas, offering enhanced comfort and luxury. Some suites include bathtubs and bidets.
  • Family Suite:

    Designed for families, these suites offer ample space and amenities for a comfortable stay.

Please note that Hilton Kuala Lumpur is generally not a pet-friendly hotel. It's always best to confirm directly with the hotel regarding their pet policy, as exceptions may be made under certain circumstances. Additional charges may apply.

Hotel Facilities in Hilton Kuala Lumpur

When choosing a hotel, the hotel facilities available can significantly enhance your experience. Hilton Kuala Lumpur boasts a wide range of hotel amenities to cater to both adults and children. Whether you're looking to relax, stay active, or keep the little ones entertained, you'll find something to enjoy.
  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 9:00 PM.
  • Fitness Centre:

    Stay active at the fully equipped fitness centre. Open 24 hours.
  • Spa:

    Indulge in a relaxing treatment at the spa. Operating hours vary; please check with the hotel for details.
  • Kids' Club:

    Keep the little ones entertained at the Kids' Club, offering a range of activities and games. Open daily from 9:00 AM to 6:00 PM.
  • Executive Lounge:

    Enjoy complimentary breakfast, evening cocktails, and all-day refreshments at the Executive Lounge (for guests staying in Executive Rooms and Suites).

Please note that some facilities may incur extra fees. Contact the hotel directly for the most up-to-date information on pricing.

Hotel Buffet or Restaurant/Cafe in Hilton Kuala Lumpur

Exploring the hotel buffet and restaurants is a culinary adventure in itself! Hilton Kuala Lumpur offers a variety of dining options, from casual cafes to elegant restaurants. Whether you're craving local delicacies or international cuisine, you'll find something to tantalise your taste buds.
  • Vasco's:

    An all-day dining restaurant offering a wide selection of international and local dishes. Buffet breakfast available. Price: Approximately SGD 40 per person. Open from 6:00 AM to 11:00 PM.
  • Chynna:

    Serves authentic Cantonese cuisine in a sophisticated setting. Signature dishes include Peking Duck and Dim Sum. Open for lunch and dinner.
  • Graze:

    A modern European restaurant offering a range of dishes made with fresh, seasonal ingredients. Open for lunch and dinner.
  • Oro Cafe:

    A casual cafe serving coffee, pastries, and light meals. Open daily from 7:00 AM to 7:00 PM.

Hilton Kuala Lumpur Airport pickups and How to Book

Are you looking for hotels with airport shuttle services? Hilton Kuala Lumpur offers a convenient hotel to airport transfer service for its guests. To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival.

When booking, provide your flight details (arrival time, flight number, and airline) to ensure a smooth and timely pick-up. Additional charges may apply for this service. Contact the hotel directly for pricing and booking steps.

Nearby MRT Station & Bus Stops

Getting around Kuala Lumpur is easy with the city's extensive public transportation network. If you're looking for an MRT nearby or nearby bus station, Hilton Kuala Lumpur is conveniently located near several options.
  • KL Sentral MRT Station:

    Approximately 5-minute walk via a covered walkway. This station connects to various MRT lines, making it easy to explore the city.
  • KL Sentral Bus Station:

    Located at KL Sentral, offering bus services to various destinations in and around Kuala Lumpur.

You can purchase a Touch 'n Go card for easy payment on public transport. These cards are available at most MRT stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and searching for nearby activities? Kuala Lumpur offers a wealth of attractions for families and kids. From theme parks to cultural sites, there's something to keep everyone entertained. Here are a few nearby places to go:
  • Petronas Twin Towers:

    Iconic skyscrapers offering stunning views of the city. Distance from hotel: Approximately 4 km. Entry price: Approximately SGD 25 per person.
  • KL Tower:

    Another great spot for panoramic city views. Distance from hotel: Approximately 3 km. Entry price: Approximately SGD 20 per person.
  • Aquaria KLCC:

    An impressive aquarium featuring a wide variety of marine life. Distance from hotel: Approximately 4 km. Entry price: Approximately SGD 22 per person.
  • Sunway Lagoon Theme Park:

    A popular theme park with water rides, amusement park attractions, and a wildlife park. Distance from hotel: Approximately 15 km. Entry price: Approximately SGD 45 per person.
  • Islamic Arts Museum Malaysia:

    Explore Islamic art and culture at this fascinating museum. Distance from hotel: Approximately 2 km. Entry price: Approximately SGD 8 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Hilton Kuala Lumpur (Kuala Lumpur)

Craving some delicious nearby dining options? Kuala Lumpur is a food lover's paradise, with a wide variety of cafes, restaurants, and local street food stalls to choose from. Whether you're in the mood for a quick bite or a leisurely meal, you'll find something to satisfy your cravings.
  • Cafes/Restaurants:

    • Starbucks:

      A popular coffee chain serving a variety of coffee drinks, pastries, and snacks.
    • Madam Kwan's:

      A Malaysian restaurant chain serving local favourites like Nasi Lemak and Curry Laksa.
    • The Coffee Bean & Tea Leaf:

      Another popular coffee chain offering a wide selection of coffee and tea drinks, as well as pastries and sandwiches.
  • Local Street Food:

    • Nasi Lemak:

      A fragrant rice dish cooked in coconut milk and pandan leaf, served with fried chicken, sambal, and other condiments.
    • Satay:

      Grilled skewers of marinated meat, served with peanut sauce.
    • Laksa:

      A spicy noodle soup with coconut milk, prawns, and other ingredients.
    • Roti Canai:

      A flaky flatbread served with curry or dhal.
    • Kaya Toast:

      Toasted bread with kaya (coconut jam) and butter.

Shopping places near Hilton Kuala Lumpur (Kuala Lumpur)

Need to indulge in some nearby shopping? Kuala Lumpur is a shopper's paradise, with a wide variety of malls, department stores, and markets to explore. Whether you're looking for high-end fashion or local souvenirs, you'll find something to suit your taste.
  • Mid Valley Megamall:

    A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
  • The Gardens Mall:

    An upscale shopping mall with a focus on luxury brands and designer boutiques.
  • Pavilion Kuala Lumpur:

    A popular shopping mall located in the heart of Bukit Bintang, offering a wide variety of fashion, dining, and entertainment options.

Other Places to Stay Near Hilton Kuala Lumpur

Looking for alternative accommodations? Kuala Lumpur offers a wide range of hotels to suit every budget and preference. Here are a few other options to consider:
  • Luxury/5-6 Star Hotels Nearby:

    • The Ritz-Carlton, Kuala Lumpur:

      Offers luxurious accommodations and exceptional service.
    • Mandarin Oriental, Kuala Lumpur:

      A landmark hotel with stunning views of the city.
    • Four Seasons Hotel Kuala Lumpur:

      Provides a sophisticated and elegant experience.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

  • Four-Star Hotels Nearby:

    • Aloft Kuala Lumpur Sentral:

      A stylish and modern hotel with a convenient location.
    • The Royale Chulan Kuala Lumpur:

      Offers comfortable accommodations and a range of amenities.
    • Pullman Kuala Lumpur City Centre Hotel & Residences:

      Provides spacious rooms and residences with excellent facilities.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

  • Three-Star Hotels Nearby:

    • Hotel Sentral Kuala Lumpur:

      A budget-friendly option with a convenient location near KL Sentral.
    • My Hotel @ Sentral:

      Offers clean and comfortable accommodations at an affordable price.
    • Prescott Hotel Kuala Lumpur Medan Tuanku:

      Provides a comfortable stay with easy access to public transportation.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Planning your trip to Kuala Lumpur and looking for the perfect place to stay? Hilton Kuala Lumpur offers a fantastic combination of luxury, convenience, and excellent service. With its central location, a wide range of amenities, and comfortable accommodations, it's an ideal choice for both business and leisure travellers. Don't miss out on the opportunity to experience this exceptional hotel. Check hotel availability and make your hotel reservations today! Ready to book your stay? Visit Traveloka to find the best deals and secure your room booking at Hilton Kuala Lumpur. With Traveloka, you can easily compare prices, read reviews, and book your hotel with confidence. Plus, you can find even more options to book cheap hotels in Malaysia or discover cheap hotels nearby.

All facilities in Hilton Kuala Lumpur

Others Hilton Kuala Lumpur
Others

Things to Do

  • Fitness center
  • Health club
  • Outdoor pool
  • Children play area

General

  • AC
  • Swimming pool

Accessibilty

  • Accessibility equipment
  • Accessible parking

In-room Facilities

  • Hairdryer
  • TV

Kids and Pets

  • Babysitting with surcharge

Transportation

  • Parking with surcharge

Public Facilities

  • Room service

Hotel Services

  • 24-hour Receptionist

Sports and Recreations

  • Golf

Accommodation Policy & General Information in Hilton Kuala Lumpur

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Swimming Pool, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Hilton Kuala Lumpur
512
Another facilities in Hilton Kuala Lumpur
Fitness center, Health club, Outdoor pool, Children play area, Swimming pool

Frequently asked question in Hilton Kuala Lumpur

Is Hilton Kuala Lumpur parking free for hotel guests, and do you offer valet parking services?
Parking at the Hilton Kuala Lumpur isn't free for hotel guests, however, we do offer valet parking services for your convenience. For specific pricing and availability of both hotel parking and valet parking, it's best to contact the hotel directly or check their website.
Does Hilton Kuala Lumpur offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at the Hilton Kuala Lumpur. To clarify, the hotel's policy on smoking rooms and designated smoking areas may vary. It's best to contact the Hilton Kuala Lumpur directly to confirm their current policy regarding hotel smoking rooms and designated smoking areas before your stay. Their website or a quick phone call will provide the most up-to-date and accurate information.
Does Hilton Kuala Lumpur offer free hotel Wi-Fi for guests during their stay?
Yes, Hilton Kuala Lumpur provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the hotel wifi, don't hesitate to contact the reception desk for assistance. They'll be happy to help you get connected.
Where is the nearest MRT station or bus stops nearby Hilton Kuala Lumpur? What are the top visitor attractions near the hotel?
The nearest MRT station to the Hilton Kuala Lumpur is KLCC, a short taxi or Grab ride away. Several bus stops are also nearby, offering convenient public transport. For visitor attractions, you'll find the iconic Petronas Twin Towers and KLCC Park within easy walking distance, offering stunning views and green spaces. Other things to do nearby include Suria KLCC shopping mall and Aquaria KLCC.
Is Hilton Kuala Lumpur a pet friendly hotel?
I'm afraid the Hilton Kuala Lumpur isn't a pet-friendly hotel. Their policy doesn't allow pets, so unfortunately, you won't be able to bring your furry friend along on your stay. If you're looking for pet-friendly hotel options in Kuala Lumpur, you'll need to explore other animal friendly hotels in the area. I recommend checking their websites directly or using online travel agencies with pet-friendly filters to find suitable accommodation.
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More Reviews from Other Guests in Hilton Kuala Lumpur

Overall Ratings & Reviews Hilton Kuala Lumpur

Traveloka (454)
Other sources (945)
9.2
Exceptional
From 945 reviews
Cleanliness

9.2

Room Comfort

9.4

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hilton Kuala Lumpur

Number of reviews per page
20
40
Top reviews
David
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

I've previously
Cecilia
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

My wife and I just stayed for 9 nights at the Hilton Kuala Lumpur with a trip to Penang breaking the stays. On both occasions we stayed in an executive room with access to the executive lounge. It was great for the most part and we actually changed our booking from the Mandarin to Hilton based on our first experience. However, sadly, when it came to our last night (30th August) we were turned away at the entrance to the Executive Lounge because it was at full capacity! We were offered to be put on a list and we would need to return to our room and wait to receive a call if/when space became available. We were told that there were already quite a number of people waiting and it was hinted that it wouldn't be worth it. Our last night and we were turned away. It ruined our entire experience of Hilton KL and that is our lasting memory of it. Very sad. Customers need to know that even if they pay for executive lounge access, they may not get it. Hilton really should ensure they have capacity in their lounge rather than just take bookings and hope not everyone turns up. We ended up going to the lobby and having drinks and relaxing which was at our own expense. Why not offer complimentary drinks at the lobby if capacity is reached rather than sending people back to their rooms in in the hope they get a call back. We gave feedback to a lady at check in as we were leaving and she tried to tell us we didn't have lounge access because we'd booked it through a third party. Nonsense.
Read More
Simon
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The customer service was exemplary. The beds were very comfortable and the shower was delightful - very powerful. It was just over the road from Sentral station which was convenient getting the train to and from the airport. The hotel has excellent views and we appreciated these in our executive suite on 33rd floor. The hotel also went to great measures to celebrate my daughter's birthday - a big thank you to the housekeeping staff for this. I would definitely stay again and thoroughly recommend this hotel.
Read More
Cecilia
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We enjoyed it so much we cancelled Mandarin hotel for our third leg of the trip and rebooked :-)
Susan
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The pool area is great. Excellent Gym facilities and breakfast with large variety and good service. Good central Location in KL.
Verified traveler
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Beautiful hotel in a great location. Easy access to KLIA Express to the airport and lots of good restaurants nearby.
Sue
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Definitely recommend this hotel. It was in a great location. Very convenient to transport and shopping. The staff were very friendly and the hotel facilities were very good.
Taher
icon-Business
Business
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Limited breakfast choice comparing to Le Méridien , old rooms need renovation
Benjamin
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

I could not of wished for more. The hotel was spotlessly clean and the facilities were simply amazing. The evening we stayed at the hotel we used the spa facilities and the outdoor swimming pool. In the morning we had a full breakfast and left the hotel having had a wonderful nights sleep.
Magdi
icon-Business
Business
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

They kept us for 9 hours out of our 3 advanced paid rooms.
Michael
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Great pool - well maintained rooms but not new - hotel restaurants expensive - good location if you want to access KL Sentral Station - if not KLCC or KLBB better - excellent variety at breakfast bus normally not included in room rate
Kevin
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

This was a great stay. The rooms are outdated but for the money I paid, I received more than I paid. Onsen, convenience store stocked with goodies, shuttle to airport and the mall and train station.
Mariela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Good location. Friendly Staff
Amar
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Bad experience at the stay. I ordered a vegan burger for dinner - the patty was frozen, straight out of the freezer, hard as a rock. Forget about it being fresh. The plumbing in the room stopped working in the morning. No running water; no flush. Overall, a bad experience
Yun Foo
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Sounds proof is not so good , can hear noise from outside. The music from 8th floor. We are in 10th floor, maybe in higher floors will be better.
wee ping
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Great location n well maintained but parking is not free considering one pays so much for a 5 star hotel!
Chee Ming
icon-Business
Business
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

It's very run down for a 5 stars hotel
Kok Chor
icon-Business
Business
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

On the first night, near midnight, I was awoken by loud noise at the door. Someone is trying to open my main door or the interconnecting internal door between rooms. The intruder was trying hard to force the lock and turn the door handle, to gain entry into my room. It lasted about 2-3 minutes. I kept calm but alert. I reported to front desk and the hotel guest service on WhatsApp about the incident.
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Susan
icon-Business
Business
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent staff, I have been travelling to this hotel since it opened and i have never been disappointed
Sum
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Nice place
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Hilton Kuala Lumpur

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hilton Kuala Lumpur

Traveloka (454)
Other sources (945)
9.2
Exceptional
From 945 reviews
Cleanliness

9.2

Room Comfort

9.4

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hilton Kuala Lumpur

Number of reviews per page
20
40
Top reviews
David
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

I've previously
Cecilia
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

My wife and I just stayed for 9 nights at the Hilton Kuala Lumpur with a trip to Penang breaking the stays. On both occasions we stayed in an executive room with access to the executive lounge. It was great for the most part and we actually changed our booking from the Mandarin to Hilton based on our first experience. However, sadly, when it came to our last night (30th August) we were turned away at the entrance to the Executive Lounge because it was at full capacity! We were offered to be put on a list and we would need to return to our room and wait to receive a call if/when space became available. We were told that there were already quite a number of people waiting and it was hinted that it wouldn't be worth it. Our last night and we were turned away. It ruined our entire experience of Hilton KL and that is our lasting memory of it. Very sad. Customers need to know that even if they pay for executive lounge access, they may not get it. Hilton really should ensure they have capacity in their lounge rather than just take bookings and hope not everyone turns up. We ended up going to the lobby and having drinks and relaxing which was at our own expense. Why not offer complimentary drinks at the lobby if capacity is reached rather than sending people back to their rooms in in the hope they get a call back. We gave feedback to a lady at check in as we were leaving and she tried to tell us we didn't have lounge access because we'd booked it through a third party. Nonsense.
Read More
Simon
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The customer service was exemplary. The beds were very comfortable and the shower was delightful - very powerful. It was just over the road from Sentral station which was convenient getting the train to and from the airport. The hotel has excellent views and we appreciated these in our executive suite on 33rd floor. The hotel also went to great measures to celebrate my daughter's birthday - a big thank you to the housekeeping staff for this. I would definitely stay again and thoroughly recommend this hotel.
Read More
Cecilia
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We enjoyed it so much we cancelled Mandarin hotel for our third leg of the trip and rebooked :-)
Susan
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The pool area is great. Excellent Gym facilities and breakfast with large variety and good service. Good central Location in KL.
Verified traveler
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Beautiful hotel in a great location. Easy access to KLIA Express to the airport and lots of good restaurants nearby.
Sue
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Definitely recommend this hotel. It was in a great location. Very convenient to transport and shopping. The staff were very friendly and the hotel facilities were very good.
Taher
icon-Business
Business
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Limited breakfast choice comparing to Le Méridien , old rooms need renovation
Benjamin
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

I could not of wished for more. The hotel was spotlessly clean and the facilities were simply amazing. The evening we stayed at the hotel we used the spa facilities and the outdoor swimming pool. In the morning we had a full breakfast and left the hotel having had a wonderful nights sleep.
Magdi
icon-Business
Business
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

They kept us for 9 hours out of our 3 advanced paid rooms.
Michael
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Great pool - well maintained rooms but not new - hotel restaurants expensive - good location if you want to access KL Sentral Station - if not KLCC or KLBB better - excellent variety at breakfast bus normally not included in room rate
Kevin
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

This was a great stay. The rooms are outdated but for the money I paid, I received more than I paid. Onsen, convenience store stocked with goodies, shuttle to airport and the mall and train station.
Mariela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Good location. Friendly Staff
Amar
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Bad experience at the stay. I ordered a vegan burger for dinner - the patty was frozen, straight out of the freezer, hard as a rock. Forget about it being fresh. The plumbing in the room stopped working in the morning. No running water; no flush. Overall, a bad experience
Yun Foo
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Sounds proof is not so good , can hear noise from outside. The music from 8th floor. We are in 10th floor, maybe in higher floors will be better.
wee ping
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Great location n well maintained but parking is not free considering one pays so much for a 5 star hotel!
Chee Ming
icon-Business
Business
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

It's very run down for a 5 stars hotel
Kok Chor
icon-Business
Business
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

On the first night, near midnight, I was awoken by loud noise at the door. Someone is trying to open my main door or the interconnecting internal door between rooms. The intruder was trying hard to force the lock and turn the door handle, to gain entry into my room. It lasted about 2-3 minutes. I kept calm but alert. I reported to front desk and the hotel guest service on WhatsApp about the incident.
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Susan
icon-Business
Business
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent staff, I have been travelling to this hotel since it opened and i have never been disappointed
Sum
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Nice place
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