Hilton Kuala Lumpur

Though it was a short stay, happy with the staff, cleanliness of the property and the room.

Very comfortable and reliable place to stay when in KL for business. Breakfast would be better value with a barrista coffee service, and a drinking water station in the lobby would be appreciated. Other than that, everything is great and their gym is the best.

I've previously

My wife and I just stayed for 9 nights at the Hilton Kuala Lumpur with a trip to Penang breaking the stays. On both occasions we stayed in an executive room with access to the executive lounge. It was great for the most part and we actually changed our booking from the Mandarin to Hilton based on our first experience. However, sadly, when it came to our last night (30th August) we were turned away at the entrance to the Executive Lounge because it was at full capacity! We were offered to be put on a list and we would need to return to our room and wait to receive a call if/when space became available. We were told that there were already quite a number of people waiting and it was hinted that it wouldn't be worth it. Our last night and we were turned away. It ruined our entire experience of Hilton KL and that is our lasting memory of it. Very sad. Customers need to know that even if they pay for executive lounge access, they may not get it. Hilton really should ensure they have capacity in their lounge rather than just take bookings and hope not everyone turns up. We ended up going to the lobby and having drinks and relaxing which was at our own expense. Why not offer complimentary drinks at the lobby if capacity is reached rather than sending people back to their rooms in in the hope they get a call back. We gave feedback to a lady at check in as we were leaving and she tried to tell us we didn't have lounge access because we'd booked it through a third party. Nonsense.

The customer service was exemplary. The beds were very comfortable and the shower was delightful - very powerful. It was just over the road from Sentral station which was convenient getting the train to and from the airport. The hotel has excellent views and we appreciated these in our executive suite on 33rd floor. The hotel also went to great measures to celebrate my daughter's birthday - a big thank you to the housekeeping staff for this. I would definitely stay again and thoroughly recommend this hotel.

控えめに言って最高でした。 清潔感あり、レストランの食事は日本人でもオッケーどころか美味しい、サービスも最高！ また泊まりたいです。

The service was great. Every staff are kind and always smile . We traveled with 2 kids , 5 years old and 9 years old. They really enjoyed pool.we could stay at pool for 4hours. Buffet was also delicious. You should add breakfast to your book. Thank you for everything and great service , Hilton Kuala Lumpur .

My ususal choice in KL, good rooms, tasty breakfast, and a good pool.

朝食も素晴らしいですが、夕食ビュッフェが本当に素晴らしかったです。チーフシェフが挨拶に回って細やかに対応していました。 スタッフも親切でまた是非行きたいです。

We enjoyed it so much we cancelled Mandarin hotel for our third leg of the trip and rebooked :-)

駅から直結が便利！

よかったです

ベットは、眠れやすかった、残念なのは、枕が前の方のままだったのか臭かった

スタッフのみなさんがとても親切でフレンドリーで、 とても気持ちよく楽しく滞在できました！ KLセントラル駅に直結していて観光にも買い物にもとても便利な立地でした！ 駅に遅くまでやってるコンビニもあるし、駅に直結したショッピングセンターもあるから、生活で困ったことはなんでもパパッと解決できて、それも助かりました！

klセントラル駅直結で、空港からダイレクトに行き来はとても良い。 概ね良かったが、自分のグレードは部屋のミネラルウォーターが有料でかなり高額であった。他国のHILTONではこのようなことがなかった。 朝食会場が狭くて落ち着かなかった。案内の仕方に偏りがあり、良い席に案内されることはなかった。味は悪くなかったです。 それと、室内の電灯のスイッチが分かりにくく、２泊しても覚えられなかった。

good location for sightseeing

The pool area is great. Excellent Gym facilities and breakfast with large variety and good service. Good central Location in KL.

Beautiful hotel in a great location. Easy access to KLIA Express to the airport and lots of good restaurants nearby.

チェックイン時にデポジットで300リンギット必要になります。事前に準備する必要があるので明記して欲しかったです、ですが、施設やスタッフの対応はとてもいいです

Definitely recommend this hotel. It was in a great location. Very convenient to transport and shopping. The staff were very friendly and the hotel facilities were very good.