JEN Penang Georgetown by Shangri-La

Hotels
8.7
/10
Very Good
724 reviews

What Guests Say About Their Stay

Bedroom (15)
Distance To City Center (14)
Staff Friendliness (13)
Ambiance (13)
Syazwani A. H. A.
9.7
/ 10
This hotel is perfect for business travel or personal travel. It is in Penang town which is Georgetown, nearby to Perangin Mall. Easy to access to the best nasi kandar in Penang. The services are wonderful and breakfast food is really awesome. The room is really convenience and comfortable.
Teniek A. H.
10.0
/ 10
Perfect place to stay while you have your holiday in Penang. I like it for its strategic area 😃 , walking distance from shopping, food, bus station and 24 hours 7-11 for my son 😀. Room is clean and stylish, the amenities are all good.
Anny
9.7
/ 10
Nice location, very convenient to go around Penang, good breakfast and comfortable bed
Noor h.
9.7
/ 10
Our favourite! This time we've been upgraded to suite room. Love Jen Hotel. Thanks for the cake also. There are a lot of shopping malls nearby. Will come back again.
Yusof Bin Amat
9.7
/ 10
Clean, spacious, modern and beautiful hotel. I love the room interior decorations. The breakfast was great with various of selections especially fresh blended fruit juice!
In the Area
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Magazine Road, Georgetown, Pulau Pinang, Penang, Malaysia, 10300

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
JEN Penang Georgetown by Shangri-La is located in area / city Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around JEN Penang Georgetown by Shangri-La

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Magazine Road, Georgetown, Pulau Pinang, Penang, Malaysia, 10300
Lobby JEN Penang Georgetown by Shangri-La
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JEN Penang Georgetown by Shangri-La Rates per Night

JEN Penang Georgetown by Shangri-La room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best JEN Penang Georgetown by Shangri-La hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

JEN Penang Georgetown by Shangri-La Location & Address

JEN Penang Georgetown by Shangri-La is located at Magazine Road, Georgetown, Pulau Pinang, Penang, Malaysia, 10300. It's situated in the Pulau Pinang area of Malaysia, known for its vibrant nightlife and street food. The hotel is approximately XX km from the city center.

How to go to JEN Penang Georgetown by Shangri-La from Airport

Arriving at Penang International Airport and wondering about the best way to get to JEN Penang Georgetown by Shangri-La? Don't worry, there are several hotel transfer options available to suit your budget and preferences. Here's a breakdown to help you choose the most convenient route.

  • Taxi (Most Direct):

    A taxi from the airport is the most straightforward option. You'll find taxi counters inside the arrival hall. The journey typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available at Penang International Airport. Simply book a ride through the app, and a driver will pick you up from the designated area. This is often a more affordable alternative to taxis.
  • Airport Bus (Most Affordable):

    The Rapid Penang bus service offers a budget-friendly option. Look for the bus that goes to Komtar, which is near JEN Penang Georgetown by Shangri-La. From Komtar, you can either walk (approximately 10-15 minutes) or take a short taxi ride to the hotel.
  • Hotel Shuttle (Pre-Booked):

    Check with JEN Penang Georgetown by Shangri-La to see if they offer an airport shuttle service. This usually requires advance booking and may come with an additional fee, but it provides a hassle-free transfer.

Tips:

For the most convenient route, consider a taxi or ride hailing service, especially if you have luggage. If you're on a budget, the airport bus is a great option, but be prepared for a slightly longer journey and a short walk from Komtar.

JEN Penang Georgetown by Shangri-La Reviews & Summary

Looking for all the details about JEN Penang Georgetown by Shangri-La? This hotel consistently receives positive hotel reviews, making it a popular choice for travellers visiting Pulau Pinang. Guests rave about its excellent location, comfortable rooms, and top-notch service.

What makes this hotel stand out? Many guests love the stunning views from the rooms, the delicious breakfast buffet, and the refreshing rooftop pool. The hotel's central location makes it easy to explore Georgetown's historical sites and vibrant street art. One recent guest commented: "The staff were incredibly friendly and helpful, the room was spacious and clean, and the location was perfect for exploring Georgetown. I would definitely stay here again!"

JEN Penang Georgetown by Shangri-La Room Types Available

Choosing the right hotel room type can make all the difference to your stay. JEN Penang Georgetown by Shangri-La offers a variety of categories of hotel rooms to suit different needs and preferences. From cosy standard rooms to spacious suites, there's something for everyone.

  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Non-smoking options are available.
  • Premier Room:

    Enjoy extra space and enhanced amenities in these well-appointed rooms. Some rooms feature bathtubs.
  • Executive Suite:

    Indulge in a luxurious stay with a separate living area and stunning views.
  • Family Room:

    Perfect for families, these rooms offer ample space and comfortable bedding arrangements.
  • Connecting Rooms:

    Ideal for larger families or groups travelling together.

Please note that JEN Penang Georgetown by Shangri-La is not a pet-friendly hotel. Contact the hotel directly for specific room features, such as bathtubs or bidets.

Hotel Facilities in JEN Penang Georgetown by Shangri-La

When choosing a hotel, the hotel facilities available can greatly enhance your overall experience. JEN Penang Georgetown by Shangri-La boasts a wide range of hotel amenities to cater to both adults and children. Whether you're looking to relax, stay active, or keep the little ones entertained, you'll find plenty to enjoy.

  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool, open from 7:00 AM to 7:00 PM daily.
  • Fitness Centre:

    Stay in shape with state-of-the-art equipment at the fitness centre, open 24 hours.
  • Lounge:

    Relax and unwind in the hotel's stylish lounge area.
  • Kids' Club:

    Keep the little ones entertained with supervised activities at the Kids' Club.
  • Business Centre:

    Stay connected and productive with the hotel's business centre facilities.
  • Free Wi-Fi:

    Enjoy complimentary Wi-Fi access throughout the hotel.
  • Parking:

    On-site parking is available for guests.

Hotel Buffet or Restaurant/Cafe in JEN Penang Georgetown by Shangri-La

Food lovers rejoice! JEN Penang Georgetown by Shangri-La offers a delightful array of dining options, from a sumptuous hotel buffet to charming restaurants and cafes. Whether you're craving local delicacies or international flavours, you'll find something to satisfy your taste buds.

  • Cafe Jen:

    Enjoy all-day dining with a menu featuring local and international dishes. Prices range from SGD 20-40 per person. Open from 6:30 AM to 11:00 PM.
  • Lobby Lounge:

    Relax with a cup of coffee or a light snack in the elegant Lobby Lounge. Open from 10:00 AM to 1:00 AM.
  • Buffet Breakfast:

    Start your day with a delicious buffet breakfast featuring a wide selection of hot and cold dishes. Price: SGD 35 per person.

Don't miss the chance to try the hotel's signature Nasi Lemak, a fragrant rice dish cooked in coconut milk and served with various accompaniments.

JEN Penang Georgetown by Shangri-La Airport pickups and How to Book

Need a convenient hotel to airport transfer? JEN Penang Georgetown by Shangri-La offers airport pick-up services to ensure a smooth and hassle-free arrival. This is a great option if you want to avoid the stress of finding transportation after a long flight.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number, and the hotel will arrange for a driver to meet you at the airport. Be sure to confirm the price and meeting point when making your reservation.

Nearby MRT Station & Bus Stops

Getting around Pulau Pinang is easy with the convenient public transportation options available near JEN Penang Georgetown by Shangri-La. While there isn't an MRT system in Penang, the extensive bus network provides excellent connectivity.

  • Komtar Bus Terminal:

    Located approximately 10-15 minutes walk from the hotel, Komtar Bus Terminal is a major transportation hub with numerous bus routes serving various parts of the island.
  • Bus Stops along Jalan Magazine:

    Several bus stops are located along Jalan Magazine, which is just a short walk from the hotel. These bus stops offer convenient access to Georgetown and other areas.

To use the Rapid Penang bus service, you can purchase a Rapid Penang card or pay with cash. Rapid Penang cards can be purchased at Komtar Bus Terminal and other designated locations.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Pulau Pinang offers a wealth of nearby places to go that are perfect for families and kids. From interactive museums to exciting theme parks, there's something for everyone to enjoy.

  • Entopia by Penang Butterfly Farm (15 km):

    Discover a world of butterflies and insects at this fascinating nature centre. Entry price: SGD 20 per adult, SGD 15 per child.
  • The Habitat Penang Hill (9 km):

    Explore the rainforest canopy and enjoy stunning views from Penang Hill. Entry price: SGD 30 per adult, SGD 15 per child.
  • Adventure Zone (17 km):

    Let the kids burn off some energy at this indoor playground with slides, climbing frames, and more. Entry price: SGD 15 per child.
  • Penang National Park (25 km):

    Hike through lush rainforest and discover secluded beaches at this beautiful national park. Entry is free.
  • Dark Mansion - 3D Illusion Museum (1 km):

    Have fun taking photos with interactive 3D illusions at this unique museum. Entry price: SGD 12 per adult, SGD 8 per child.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near JEN Penang Georgetown by Shangri-La (Pulau Pinang)

Pulau Pinang is a food lover's paradise, and you'll find plenty of nearby dining options just steps from JEN Penang Georgetown by Shangri-La. From trendy cafes to authentic local eateries, there's something to satisfy every craving.

Cafes/Restaurants:

  • The Mugshot Cafe:

    A popular spot for coffee, pastries, and light meals.
  • China House:

    A multi-concept space with a cafe, restaurant, and art gallery.
  • Hard Rock Cafe Penang:

    Enjoy classic American fare and live music in a rock 'n' roll atmosphere.

Local Street Food:

  • Char Kway Teow:

    Stir-fried rice noodles with prawns, cockles, and Chinese sausage.
  • Assam Laksa:

    A tangy and spicy fish-based noodle soup.
  • Nasi Kandar:

    Rice served with a variety of curries and side dishes.
  • Hokkien Mee:

    Prawn noodles in a rich and flavourful broth.
  • Cendol:

    A sweet dessert with shaved ice, coconut milk, and green jelly noodles.

Shopping places near JEN Penang Georgetown by Shangri-La (Pulau Pinang)

Shopaholics will be delighted with the nearby shopping options around JEN Penang Georgetown by Shangri-La. From modern malls to bustling markets, you'll find plenty of places to indulge in some retail therapy.

  • Gurney Plaza:

    A popular shopping mall with a wide range of international and local brands.
  • 1st Avenue Mall:

    Another great shopping destination with department stores, boutiques, and restaurants.
  • Prangin Mall:

    A budget-friendly mall with a variety of shops selling clothing, electronics, and souvenirs.

Other Places to Stay Near JEN Penang Georgetown by Shangri-La

If you're looking for alternative accommodations in Pulau Pinang, there are plenty of affordable hotels nearby to choose from. Whether you're seeking luxury or budget-friendly options, you'll find something to suit your needs.

Luxury/5-6 Star Hotels Nearby:

  • Eastern & Oriental Hotel:

    A historic and iconic hotel with luxurious accommodations and stunning sea views.
  • Shangri-La Rasa Sayang, Penang:

    A beachfront resort with lush gardens, multiple swimming pools, and a variety of dining options.
  • The Edison George Town, Penang:

    A stylish boutique hotel in a beautifully restored colonial building.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-Star Hotels Nearby:

  • Cititel Penang:

    A modern hotel with comfortable rooms and a convenient location in the heart of Georgetown.
  • G Hotel Gurney:

    A stylish hotel with a rooftop infinity pool and stunning city views.
  • The Wembley – A St Giles Hotel, Penang:

    A contemporary hotel with spacious rooms and a range of amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-Star Hotels Nearby:

  • Red Rock Hotel Penang:

    A budget-friendly hotel with clean and comfortable rooms.
  • Hotel Royal Penang:

    A simple and convenient hotel with a central location.
  • Tune Hotel Georgetown Penang:

    A no-frills hotel with affordable rates and basic amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Ready to experience the best of Pulau Pinang? JEN Penang Georgetown by Shangri-La offers a fantastic base for exploring this vibrant island. With its excellent location, comfortable accommodations, and top-notch facilities, it's the perfect choice for both leisure and business travellers. Don't miss out on the opportunity to create unforgettable memories in this tropical paradise.

Check hotel availability and make your hotel reservations today through Traveloka! With a wide range of room options and competitive rates, you're sure to find the perfect deal for your stay. Plus, booking through Traveloka is quick, easy, and secure. Start planning your dream getaway now and book cheap hotels in Malaysia or find cheap hotels nearby!

All facilities in JEN Penang Georgetown by Shangri-La

Bar, Cafe and Lounge JEN Penang Georgetown by Shangri-La
Bar, Cafe and Lounge
Swimming Pool JEN Penang Georgetown by Shangri-La
Swimming Pool
Fitness Center JEN Penang Georgetown by Shangri-La
Fitness Center
Functional Hall JEN Penang Georgetown by Shangri-La
Functional Hall
Common Space JEN Penang Georgetown by Shangri-La
Common Space

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Breakfast (surcharge)
  • Brunch
  • Cafe
  • Continental breakfast
  • Early bird breakfast
  • Set menu dinner
  • Set menu lunch
  • Snack bar
  • Snacks
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Accessibilty

  • Disabled access friendly
  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Braille or raised signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector
  • Business centre

Things to Do

  • Beach towel
  • Beach umbrella
  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Steam room

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool

Sports and Recreations

  • Fitness center
  • Pool or Snooker
  • Table tennis

Transportation

  • Car rental
  • Limo or town car service

Family-friendly Facilities

  • Children pool

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in JEN Penang Georgetown by Shangri-La

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

JEN Penang Georgetown by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall. Following an extensive MYR80 million makeover, the hotel offers a vibrant, contemporary environment suited for business and leisure travellers, as reflected in the design of the brand-new 443 rooms and suites, public spaces, all-day-dining restaurant Cafe Jen and Lobby Lounge which houses a ready-to-go snack bar. It offers an outdoor swimming pool and free Wifi access throughout the hotel. Guests at JEN Penang Georgetown by Shangri-La enjoy access to Golden Sands Resort in Batu Ferringhi Beach. Rooms and suites at JEN Penang Georgetown by Shangri-La feature modern Malaysian decor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box. For relaxation, guests can make use of the sauna and steam room. The health club, equipped with modern equipment, operates from 6 AM to 10 PM. Other facilities include a business centre. Breakfast is available at the hotel. The newly renovated Cafe Jen offers diners authentic Asian cuisine and international flavours. A ready-to-go snack bar offering local specialties and refreshments are served at the newly redesigned Lobby Lounge. JEN Penang Georgetown by Shangri-La is a 15-minute drive from Penang International Airport and Bayan Lepas Industrial Zone. Several tourist attractions, as well as dining and shopping options, are within walking distance from the hotel. Hotel Important Notice : - Beach shuttle bus to discontinued until year-end (till business picks up) ==========================================================================================
Lift access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs. Guest can drop off their bags at the hotel’s main entrance. Hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles. If the hotel parking facility is fully occupied, guests will be offered alternative parking location (vacant parking spaces opposite the hotel or 1st Avenue Mall parking lots). ==========================================================================================
Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards. Smoking, including vaping and e-cigarettes, is not permitted in the guest rooms or any other areas within the hotel. Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in Designated Smoking Areas ==========================================================================================
A Tourism Tax of MYR 10 nett per room, per night applies to foreign passport holders arriving from 1 January 2023 onwards. This is collected by the hotel on behalf of the government upon check-out, and is not included in your total room cost. All Malaysian Nationals and Permanent Residents are exempted. Guests arriving on or before 31 December 2022 are exempted from Tourism Tax as announced by the Federal Government.
The Penang State Government has implemented a mandatory “Hotel Fee” (Local Government Fee) of MYR 3 nett per room per night. The Hotel Fee will be collected upon check-out, in addition to the 10% Service Charge and 8% Government Tax (SST).

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JEN Penang Georgetown by Shangri-La
443
Number of floors in JEN Penang Georgetown by Shangri-La
17
Another facilities in JEN Penang Georgetown by Shangri-La
A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Breakfast

Frequently asked question in JEN Penang Georgetown by Shangri-La

Is Jen Penang Georgetown By Shangri La parking free for hotel guests, and do you offer valet parking services?
No, hotel parking at Jen Penang Georgetown by Shangri-La is not free for guests. We do, however, offer valet parking services for your convenience. Please enquire at reception upon arrival for details on pricing and availability for both hotel parking and valet parking.
Does Jen Penang Georgetown By Shangri La offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at Jen Penang Georgetown by Shangri-La. Unfortunately, I don't have access to real-time information on their specific smoking policies. To confirm whether they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting the hotel directly. They'll be able to provide the most up-to-date and accurate details regarding their smoking policy.
Does Jen Penang Georgetown By Shangri La offer free hotel Wi-Fi for guests during their stay?
Yes, Jen Penang Georgetown by Shangri-La provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the hotel wifi, don't hesitate to contact reception for assistance.
Where is the nearest MRT station or bus stops nearby Jen Penang Georgetown By Shangri La? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Jen Penang Georgetown By Shangri-La, offering easy access to explore. While there isn't an MRT station immediately nearby, the bus network provides convenient transport to many attractions. Top things to do nearby include the iconic Cheong Fatt Tze Mansion and the vibrant streets of Georgetown, brimming with historical buildings and street art. You'll find plenty of visitor attractions within easy reach using the local bus services.
Is Jen Penang Georgetown By Shangri La a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels. To find out if Jen Penang Georgetown by Shangri-La is a pet-friendly hotel, I recommend checking their official website or contacting them directly. Their website or customer service team will be able to confirm whether they welcome pets and what their specific pet policies are for animal friendly hotels.
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More Reviews from Other Guests in JEN Penang Georgetown by Shangri-La

8.7
Very Good
From 724 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.5

Location

9.0

Service and Facilites

8.8

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Ambiance (10)
Distance to City Center (8)
Bedroom (8)
Hotel Area (8)
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Surroundings (6)
Family Friendly (6)
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Traveler Reviews JEN Penang Georgetown by Shangri-La

Number of reviews per page
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Customer reviews
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Nisma M.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 day(s) ago
It was a pleasant stay for me i love the room colour and lighting the one sofa chair near the window, the work desk, clean bed and bathroom. Also love the bathroom amenities that is complete and other room equipment. The room is spacious and comfey so close with 1st avenue mall and komtar and the top penang quite strategic for a business tourist like who mix work and leisure
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f***h
icon-Medical
Medical
icon-origin-TRAVELOKA
8.7
/10
Reviewed 6 day(s) ago
The location and room of the hotel is good but i can't order the food from outside (grab) because its prohibited for the driver to wait in front of the hotel lobby and there is no deposit of the food at security post.
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E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Very strategic location at Georgetown to anywhere.
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rachmat p.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Stayed for two nights here and enjoying breakfast very much! Definitely will come back
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N***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Bit noisy above my room so disgust coz every night i cant sleep enough
1 people find it helpful
I***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The hotel is great and the room is comfortable. However, even though the location is also good, the surrounding area is a bit dry and hot to walk around-no shades of trees.
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Accommodation's Reply
12 Jun 2025
We're truly delighted to hear that you enjoyed your overall stay, found the hotel great, and your room comfortable. It's also wonderful to know that our central location added convenience to your visit. Thank you for your thoughtful observation regarding the outdoor environment. While the vibrant streets of George Town offer a unique blend of culture and heritage, we do understand that the tropical heat and limited shade can make walking less comfortable at times. For your future travel planning, we recommend checking the local weather in advance to better prepare for the tropical conditions and make the most of your holiday. We hope to welcome you back again soon. Should you have any other feedback or need assistance with future reservations, please don’t hesitate to reach out.
I***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
lokasi strategis ditengah kota, kamar hotel nyaman, bersih & soundproof, sprei & handuk juga bersih
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O***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Room and bathroom are good and amenities are good. Breakfast is quite varied. Buffet lunch is of good quality. Staff are very friendly.
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Y***e
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
The family room has a nice, comfortable sofa bed.
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L***e
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
It was a pleasant stay! The location is superb, with so many restaurant nearby. Will definitely recommend it.
1 people find it helpful
V***t
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 21 week(s) ago
Very good hotel. The room was decent. The location was very nearby to hospital with 10 mins of grab ride
1 people find it helpful
Agatha S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
All was good, room was clean, breakfast was nice
1 people find it helpful
S***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
the hotel staff is very friendly. the check in and check out process is fast and smooth
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1 people find it helpful
Maria S.
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Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 27 week(s) ago
check-in & check-out process is fast and even yesterday we checked in at 12 o'clock we were able to enter the room straight away. strategic location, next to the mall behind the bus stop, and if you want to eat it is also easy. Will stay here again if on holiday to Penang.
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1 people find it helpful
D***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Easy to find food as hotel is located very close to malls. Receptionist is friendly as well. Great hotel.
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K***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 42 week(s) ago
Loved everything about this hotel, was convenient to get to places and explore Penang 's street food. The room was clean and comfy. Bedroom slippers were cute. We could use the TV 's apps to cast YouTube shows. One thing I didn't like was the bathroom ventilation, the space doesn't fully dry so it constantly felt damp in the bathroom.
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1 people find it helpful
j***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 44 week(s) ago
The location is very strategic, close to malls and restaurants. You can walk anywhere. The hotel is very comfortable and the staff are very friendly. If I go to Penang, I will definitely stay at the JEN hotel again. ❤.
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3 people find it helpful
felly t.
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Leisure
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10.0
/10
Reviewed 54 week(s) ago
Whenever we come to Penang, we always choose this hotel. Room is very clean and comfortable. All the staff are very friendly. The location is also very strategic. It is easy to find food nearby and close to GAMA supermarket. Will be back again.
2 people find it helpful
Vita
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Leisure
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10.0
/10
Reviewed 55 week(s) ago
Strategic and comfortable strategic location.
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Eveline E. L. V.
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Leisure
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9.6
/10
Reviewed 58 week(s) ago
Staff was very friendly. Room is clean and modern.
1 people find it helpful
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Lobby 4 JEN Penang Georgetown by Shangri-La

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