PARKROYAL COLLECTION Kuala Lumpur

Hotels
8.8
/10
Very Good
127 reviews

What Guests Say About Their Stay

Distance To City Center (14)
Bedroom (13)
Surroundings (12)
Bathroom (12)
irfanudin t.
9.7
/ 10
Easy check in, friendly staff and helpful, clean room and bathroom, complete inside room facilities: amenities, fridge, iron, hairdryer, etc., hot shower did well so did the air conditioner, great location too, a lot of shopping center around the hotel, just walking to, easy check out, so far it was great, will be back this hotel while visit Kuala Lumpur.
In the Area
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Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
PARKROYAL COLLECTION Kuala Lumpur is a hotel in a good neighborhood, which is located at Bukit Bintang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around PARKROYAL COLLECTION Kuala Lumpur

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Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250
Lobby PARKROYAL COLLECTION Kuala Lumpur
Exterior 2 PARKROYAL COLLECTION Kuala Lumpur

Discover More About PARKROYAL COLLECTION Kuala Lumpur

Hotel Overview 

Introduction to PARKROYAL COLLECTION Kuala Lumpur

PARKROYAL COLLECTION Kuala Lumpur offers a modern retreat in the heart of Malaysia’s bustling capital. Known for its eco-friendly design and commitment to sustainability, the hotel blends contemporary comforts with an urban oasis feel. With stylish rooms, lush green spaces, and top-notch amenities, it’s a perfect choice for both leisure and business travellers.

Location of PARKROYAL COLLECTION Kuala Lumpur

PARKROYAL COLLECTION Kuala Lumpur is centrally located in Bukit Bintang, one of the city’s most vibrant shopping and entertainment districts. It's within easy walking distance of popular malls and lively street markets, making it an ideal base for exploring the area.

Room Options and Special Offers

Room Options at PARKROYAL COLLECTION Kuala Lumpur

PARKROYAL COLLECTION Kuala Lumpur offers a range of rooms designed for comfort and style. You can choose from well-appointed Deluxe Rooms to the spacious and luxurious Executive Suites, each featuring modern amenities like Nespresso machines, plush bedding, and stunning views of the city skyline. For those looking for a touch of elegance, the Premier Rooms come with upgraded furnishings and exclusive access to the club lounge. Whatever your choice, you’ll find a perfect blend of comfort and sophistication.

Special Offers and Packages

If you’re on the hunt for a great deal, check out the Traveloka special offers and packages available at PARKROYAL COLLECTION Kuala Lumpur. Traveloka often lists promotional rates that can help you save on your stay, whether you’re planning a romantic getaway or a family holiday. It's a fantastic way to enjoy your stay while making the most of your budget!

Amenities and Services

PARKROYAL COLLECTION Kuala Lumpur is packed with amenities that ensure a pleasant stay. You’ll find a lovely outdoor pool surrounded by lush greenery, perfect for a refreshing dip after a day of exploring the city. The fitness centre is well-equipped for those looking to keep up with their workouts, while the spa offers a variety of treatments for relaxation and rejuvenation. Additionally, complimentary Wi-Fi throughout the hotel makes it easy to stay connected, whether you’re working or just sharing your holiday snaps.

Dining Options at PARKROYAL COLLECTION Kuala Lumpur

When it comes to dining, PARKROYAL COLLECTION Kuala Lumpur does not disappoint. The hotel's signature restaurant serves a delicious array of local and international cuisine, and there’s a trendy bar where you can unwind with a drink after a long day. Room service is also available, ensuring you can enjoy meals in the comfort of your own room.

Unique or Luxury Services

For those seeking something special, the hotel offers unique services such as personalised concierge assistance to help you with reservations or recommendations around the city. Plus, the club lounge provides exclusive benefits, including afternoon tea and evening cocktails, making your stay even more luxurious.

Location and Nearby Attractions

Major Landmarks Near PARKROYAL COLLECTION Kuala Lumpur

  • Petronas Twin Towers

    (1.5 km): These iconic towers are a must-see in Kuala Lumpur. Standing at 452 metres, they were once the tallest buildings in the world and offer stunning views from the Skybridge and observation deck.
  • KLCC Park

    (1.5 km): Located adjacent to the Petronas Towers, this beautifully landscaped park features walking trails, a lake, and an impressive playground. It's a great spot for a leisurely stroll or a family picnic amidst the city’s hustle and bustle.
  • Bukit Bintang

    (1.2 km): Known for its shopping and entertainment options, Bukit Bintang is a lively area filled with shops, restaurants, and nightlife. It’s perfect for those looking to indulge in a bit of retail therapy or enjoy a night out.
  • Merdeka Square

    (2.5 km): This historical site is where Malaysia declared independence from British rule in 1957. Surrounded by beautiful colonial buildings, it’s a great place to learn about the country’s history.
  • Chinatown

    (2.8 km): A bustling area full of shops and eateries, Chinatown offers a taste of Malaysian culture. Don’t miss the chance to try local street food and shop for souvenirs at the vibrant night market.

Transportation Options to PARKROYAL COLLECTION Kuala Lumpur

Getting around Kuala Lumpur is a breeze from PARKROYAL COLLECTION. The hotel is well-connected to public transportation, including the monorail and the Light Rail Transit (LRT) system. If you're keen on exploring on foot, many attractions are within walking distance, making it convenient to soak in the sights.

Distance from Airport or Train Station

PARKROYAL COLLECTION Kuala Lumpur is about 65 km from Kuala Lumpur International Airport (KLIA), which usually takes around an hour by car, depending on traffic. If you’re arriving via the Kuala Lumpur Sentral train station, it’s only about 5 km away, making for a quick and easy ride to the hotel.

Guest Experience

Guests at PARKROYAL COLLECTION Kuala Lumpur often rave about their stay, highlighting the friendly and attentive service from the staff. Many appreciate the hotel's modern design and comfortable accommodations, making it a welcoming retreat after a day of exploring the city. The location is another big plus, as visitors find themselves close to major attractions and dining options. Overall, it seems to be a great spot for both leisure and business travellers looking for a hassle-free experience.

Suitability for Families

Absolutely! PARKROYAL COLLECTION Kuala Lumpur is quite family-friendly, offering spacious rooms and family-oriented amenities. The hotel features a kids' pool and a playground, ensuring that younger guests have plenty of fun during their stay.

Pet-Friendly Status

Unfortunately, PARKROYAL COLLECTION Kuala Lumpur does not allow pets on the premises. However, the hotel staff is happy to assist with recommendations for pet-friendly options nearby, should you need them.

Accessibility

Is PARKROYAL COLLECTION Kuala Lumpur Wheelchair Accessible?

PARKROYAL COLLECTION Kuala Lumpur is wheelchair accessible, making it easy for guests with mobility challenges to navigate the hotel comfortably. The property features ramps, wide doorways, and elevators, ensuring that everyone can enjoy their stay without hassle. Additionally, accessible rooms are equipped with grab bars and other facilities to enhance comfort and convenience for guests with disabilities.

Nearby Dining Options

  • Makan Kitchen

    - Address: 4th Floor, PARKROYAL COLLECTION Kuala Lumpur, 1 Jalan Sukhdev, Off Jalan Raja Chulan, 50200 Kuala Lumpur
  • The Hard Rock Café

    - Address: Ground Floor, SOGO Shopping Mall, 190 Jalan Tuanku Abdul Rahman, 50100 Kuala Lumpur
  • Nasi Kandar Pelita

    - Address: 20, Jalan P.Ramlee, 50250 Kuala Lumpur
  • Changkat Bukit Bintang

    - Address: Changkat Bukit Bintang, 50200 Kuala Lumpur
  • Yut Kee Restaurant

    - Address: 35, Jalan Dang Wangi, 50100 Kuala Lumpur

Nearby Activities and Entertainment

  • Petronas Twin Towers:

    Just a short distance away, these iconic towers offer breathtaking views of the city from the Skybridge and Observation Deck. Don't forget to snap some photos at the base!
  • KLCC Park:

    Located right next to the Twin Towers, this green space is perfect for a leisurely stroll or a picnic. With its walking paths, fountains, and children's playgrounds, it’s a lovely escape from the hustle and bustle.
  • Bukit Bintang Shopping District:

    This bustling area is a shopper's paradise, featuring everything from high-end boutiques to local street vendors. Whether you’re after fashion, electronics, or souvenirs, you’ll find it all here.
  • Jalan Alor Street Food:

    If you’re a foodie, Jalan Alor is a must-visit! This famous street is lined with hawker stalls offering a variety of delicious local dishes, from satay to noodles, best enjoyed in the lively evening atmosphere.
  • Kuala Lumpur Bird Park:

    A bit further afield, but worth the trip, this sprawling park is home to a wide variety of birds in a beautiful setting. It's a great spot for families and nature lovers.

Popular Events and Festivals

Kuala Lumpur is known for its lively events throughout the year. Depending on when you visit, you might catch the Kuala Lumpur Fashion Week, showcasing local and international designers, or the annual Rainforest World Music Festival, where you can enjoy a mix of cultures through music. Festivals like Hari Raya and Chinese New Year also light up the city with celebrations and festivities that offer a unique glimpse into the local culture.

Local Insider Recommendations

Hidden Gems Near PARKROYAL COLLECTION Kuala Lumpur

  • The Royal Selangor Visitor Centre:

    This fascinating spot is perfect for anyone interested in pewter craftsmanship. Here, you can learn about the history of pewter in Malaysia and even try your hand at making your own souvenir!
  • Petaling Street (Chinatown):

    Just a short stroll away, this bustling market is filled with street food, souvenirs, and unique finds. It’s a great place to soak up the local culture and try some delicious local dishes.
  • Masjid Jamek:

    One of the oldest mosques in Kuala Lumpur, Masjid Jamek is an architectural marvel that offers a peaceful retreat from the city's hustle. It’s a lovely spot for some quiet reflection and beautiful photos.
  • Central Market:

    A cultural landmark in KL, Central Market is ideal for picking up artisanal crafts, traditional batik, and local snacks. The building itself is a beautiful example of Moorish architecture, adding to the charm of your visit.
  • Batu Caves:

    A bit further out but worth the visit, these limestone caves house a stunning Hindu temple and are home to the famous giant golden statue of Lord Murugan. Climb the 272 steps for a rewarding view and a glimpse of the local wildlife.

Best Local Experiences Near PARKROYAL COLLECTION Kuala Lumpur

For an authentic local experience, consider visiting the bustling food markets where you can sample traditional dishes like nasi lemak and roti canai. Another great option is to join a guided walking tour through the historic areas of the city, where you can learn about the diverse cultures that make up Kuala Lumpur.

Where to Shop Near PARKROYAL COLLECTION Kuala Lumpur

  • Pavilion Kuala Lumpur:

    168, Jalan Bukit Bintang, 55100 Kuala Lumpur
  • Berjaya Times Square:

    1, Jalan Imbi, 55100 Kuala Lumpur
  • Lot 10:

    50, Jalan Sultan Ismail, 50250 Kuala Lumpur
  • Suria KLCC:

    Kuala Lumpur City Centre, 50088 Kuala Lumpur
  • Mid Valley Megamall:

    8, Jalan Lingkaran Syed Putra, 59200 Kuala Lumpur

Best Times to Visit

If you’re looking to avoid the hustle and bustle, consider planning your stay at PARKROYAL COLLECTION Kuala Lumpur during the weekdays, especially from Tuesday to Thursday. The weekends can get a bit busy with both local and international visitors, so mid-week offers a more relaxed experience. Also, visiting during the shoulder seasons of late spring or early autumn means fewer crowds and a more enjoyable atmosphere to explore the city.

Booking Information

Booking a room at PARKROYAL COLLECTION Kuala Lumpur is super easy. Just hop onto Traveloka, select your preferred dates, and browse through the available options. You'll find various packages and deals to suit your needs, making it a breeze to secure your stay in this fantastic hotel.

Ready to make your travel plans? Book your attraction tickets, hotel stays, and flight tickets all in one place with the Traveloka app. It’s super easy to find everything you need, plus you can discover more about the attractions you want to visit. Don’t wait—start planning your next adventure today!

If you’re exploring options around PARKROYAL COLLECTION Kuala Lumpur, you’ve got some great choices. Grand Millennium Kuala Lumpur offers a blend of comfort and luxury right in the heart of the city. Alternatively, JW Marriott Kuala Lumpur is known for its elegant atmosphere and top-notch service, while Dorsett Kuala Lumpur provides a more casual yet modern vibe for travellers. Each of these hotels has something unique to offer, making your stay even more enjoyable!

All facilities in PARKROYAL COLLECTION Kuala Lumpur

Bar, Cafe and Lounge PARKROYAL COLLECTION Kuala Lumpur
Bar, Cafe and Lounge
Swimming Pool PARKROYAL COLLECTION Kuala Lumpur
Swimming Pool
Fitness Center PARKROYAL COLLECTION Kuala Lumpur
Fitness Center
Functional Hall PARKROYAL COLLECTION Kuala Lumpur
Functional Hall
Common Space PARKROYAL COLLECTION Kuala Lumpur
Common Space

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Dining area
  • Gluten-free meals
  • Poolside bar
  • Dietary menu
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Smoke-free

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding service

Things to Do

  • Beach towel
  • Fitness center
  • Massage
  • Outdoor saltwater pool
  • Pool cabanas
  • Pool sun loungers
  • Spa
  • Hot tub
  • Sun loungers

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

In-room Facilities

  • Bathrobe
  • Cable TV
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Transportation

  • Airport transfer
  • Parking with surcharge
  • Limo or town car service
  • Valet parking

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Kids and Pets

  • CRIBS

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in PARKROYAL COLLECTION Kuala Lumpur

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Passport. Please bring the required documents in hard copy.

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at PARKROYAL COLLECTION Kuala Lumpur
527
Number of floors in PARKROYAL COLLECTION Kuala Lumpur
21
Another facilities in PARKROYAL COLLECTION Kuala Lumpur
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in PARKROYAL COLLECTION Kuala Lumpur

What are available facilities at PARKROYAL COLLECTION Kuala Lumpur?
There are top facilites at PARKROYAL COLLECTION Kuala Lumpur such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at PARKROYAL COLLECTION Kuala Lumpur?
The standard check-in time at PARKROYAL COLLECTION Kuala Lumpur is starting from From 15:00 while the latest check-out time is at Before 12:00
Does PARKROYAL COLLECTION Kuala Lumpur provide breakfast?
Yes, PARKROYAL COLLECTION Kuala Lumpur provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in PARKROYAL COLLECTION Kuala Lumpur

8.8
Very Good
From 127 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

9.2

Service and Facilites

8.7

People often mention about PARKROYAL COLLECTION Kuala Lumpur
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Staff Friendliness (9)
Distance to City Center (8)
Bedroom (8)
Bathroom (7)
Hotel Area (7)
Accessibility (6)
Surroundings (5)
Family Friendly (5)
Check-in/out Time (5)
Room Space (5)
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Traveler Reviews PARKROYAL COLLECTION Kuala Lumpur

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Customer reviews
O***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Best location and really good service from staff. The entrance to the car park is not too obvious so good to slow down before reaching. The breakfast buffet is amazing. Really worth it to have breakfast there. The swimming pool is also awesome for the kids.
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Accommodation's Reply
03 Apr 2025
Dear Valued Guest, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
I have a pleasant stay at Parkroyal Collection. Definitely looking forward to stay there again next time.
2 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Valued Guest, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Vera
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.1
/10
Reviewed 19 week(s) ago
This hotel is a 5-star hotel, but the quality is not like a 5-star hotel. Complaints are slow to respond, housekeeping cleans the room but the trash can is not emptied, even though the trash can is full. Asking housekeeping to clean the room in the morning from 9 am, only arriving at the room to clean it at 4 pm? Staying in a club type which should be better, this is not soundproof, at 11 pm you can still hear the bang bung bang bung upstairs (the gym upstairs is open 24 hours, lifting and others make noise that guests downstairs can't sleep), speechless...
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Accommodation's Reply
31 Dec 2024
Dear Vera, On behalf of the Hotel Management Team and all the staff at PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting our hotel during your recent visit to Kuala Lumpur, Malaysia. We value your feedback and are genuinely sorry to hear that your stay did not meet the high standards we strive to provide. Please accept our sincerest apologies for the issues you encountered, including delays in housekeeping, missed cleaning tasks, and noise disturbances from the gym above. We understand how these matters affected your overall experience, and we are committed to addressing them promptly to ensure they do not occur again. Your comments are incredibly important to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Thank you once again for bringing these matters to our attention. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
B***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
Great Staff, new facilities and walking distance from Pavilion
1 people find it helpful
Accommodation's Reply
13 Nov 2024
Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
LIM H. P.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 28 week(s) ago
Booked for a transit night stay so choose the lowest category room type. Room wasn't that big but just nice for 2 persons. Trying luck to request for room with view upon check in & was assigned on 11th floor with city view. Check-in/out was smooth & fast, greeted with smile & ‘ How are you doing?’ from the lobby staff & bellboy even. Overall, great stay. We will be back for next travel to Kuala Lumpur. On additional note, Park Royal is supportive towards ESG sustainability, thus, no mineral bottle provided in the room but the room has ‘ filtered drinking water’ directly from the tap. We are fine with this as everyone should play our part in this.
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1 people find it helpful
Accommodation's Reply
13 Nov 2024
Dear Lim HP, Thank you for sharing your positive experience with us! We are delighted to hear that your transit stay at PARKROYAL COLLECTION Kuala Lumpur was enjoyable. It’s great to know that the room met your needs and that you were able to enjoy the city view from the 11th floor. We are also pleased to hear that your check-in and check-out processes were seamless and that our team made you feel welcomed with their warm greetings. We pride ourselves on providing a smooth and pleasant experience, and we’re happy to know that we succeeded in doing so. We appreciate your understanding and support of our ESG sustainability efforts. Our filtered drinking water initiative is just one of the ways we’re working to reduce our environmental impact, and we’re glad that you recognize and support this commitment. We look forward to welcoming you back on your next visit to Kuala Lumpur! Please feel free to reach out if you need any assistance in planning your next stay. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
S***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 33 week(s) ago
The staff is very friendly. But the air conditioner in room should have manual user. So, customer know to adjust the air conditioner temperature. Because in the middle night, the temperature of air conditioner suddenly hot. After trying adjust the temperature, the temperature return to normal. Other than that, all facilities are good and comfortable. Thanks.
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1 people find it helpful
Accommodation's Reply
27 Sep 2024
Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on Parkroyal Collection Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Allan Wong Complex General Manager Parkroyal Collection Kuala Lumpur
G***t
icon-Medical
Medical
icon-origin-TRAVELOKA
9.3
/10
Reviewed 33 week(s) ago
I just didn't like the room service because they touched the souvenirs, resulting in a big scratch on the avocado, but the hotel replaced it, but the avocado wasn't eaten because it was damaged when it was ripe.
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1 people find it helpful
Accommodation's Reply
24 Sep 2024
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. I’m truly sorry to hear about the damage to your souvenir avocado during room service. We strive to handle all guest items with care, and it’s disappointing to learn we fell short in this instance. I’m glad we were able to replace the avocado, but I understand that it wasn’t the same as enjoying the original. Your experience is important to us, and we appreciate your understanding as we work to improve our service. If there’s anything else we can do to enhance your future stays, please don’t hesitate to let us know. We hope to welcome you back soon. Inspiringly yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
C***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 38 week(s) ago
Everything was great except of the soundproofing. We can hear voice of people talking while they pass by.
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Accommodation's Reply
26 Aug 2024
Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Lina T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
Very good location, big malls in walking distance! The room is so clean and spatious, definitely will be back!
1 people find it helpful
Accommodation's Reply
08 Aug 2024
Dear Lina T, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
N***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 43 week(s) ago
My first time using traveloka to book my first time stay at Parkroyal Kuala Lumpur. It was a very pleasant stay for me my husband and my 2 children. The room is clean and comfortable. Managed to get early check in upon reaching. It 's also nearby walking distance places like pavilion, Lot 10, Sungei Wang and Berjaya Times Square.
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1 people find it helpful
Accommodation's Reply
19 Jul 2024
Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
f***n
icon-Leisure
Leisure
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8.7
/10
Reviewed 45 week(s) ago
S dengan kamera. I queued for a long time until 5 pm, there were no rooms ready, the manager didn't respond at all. LOL
1 people find it helpful
Accommodation's Reply
09 Jul 2024
Dear Valued Guest, Thank you for bringing this matter to our attention. We sincerely apologize for the extended wait you experienced upon arrival and for the lack of response from our manager during your check-in process. Your time and comfort are of utmost importance to us, and we regret that we did not meet your expectations in delivering a prompt and efficient check-in experience. Please rest assured that we are investigating the circumstances surrounding your delay and addressing them with our team to prevent such occurrences in the future. We appreciate your patience and understanding during this inconvenience. If there is anything else you would like to discuss or if you have any further feedback to share, please feel free to contact us directly. Once again, we apologize for the inconvenience caused and hope to have the opportunity to regain your trust in the future. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Wendhy
icon-origin-TRAVELOKA
9.1
/10
Reviewed 54 week(s) ago
I used to the stay often at this hotel, as the service usually OK and without any problem. The location also quite strategic and easy to reach. Overall the stay experience for this time in April 2024 was OK, however there was some problems during my stay with the family this time. After check in, the lady at the receptionist were welcoming us and gave us 2 rooms. When we went into the rooms, we already found some problems with the rooms (this 1st room, the AC was not cold and not functioning well and feel warm, and the 2nd room, the bidet flush of the WC was not functioning. One good thing that I note when I complaint to change the room for the 1st room, the receptionist lady (name hesther if I not mistake) was very responsive and change our room with the new room and it was perfect and very kind of her, but when we want to change the second room (30 minutes after the 1st room change) the other receptionist lady was not too responsive and keep us waiting to be able to get the new room (after they checked that the room was having problem, then they change it), finally it was all OK, but for the 2nd room replacement it took too long. There are some note of suggestion. For the room status, I would suggest to be checked again with detail, so when the receptionist team assign the room to the guest, it can be guaranteed that the room is OK and without any problem and the guest can enjoy their stay accordingly. Overall stay is OK. And hope that in our next trip and stay in this hotel, the improvement will be made and The Hotel will be the preferred choice of the travelers. I shared this stories because I do care and still want to stay here and enjoy the good services that I do normally experience. Thank you for the hotel staff who already provided good service to us.
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Regina C. R.
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8.5
/10
Reviewed 65 week(s) ago
Great stay, will come back again.
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Olivia h.
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8.5
/10
Reviewed 69 week(s) ago
The shower not working well, we can't use warm water for shower. It turns out very hot water or cold water.
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Accommodation's Reply
31 Jan 2024
Dear Joni, Thank you for taking the time to share your stay experience with us. While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience. Please don't hesitate to reach out should I be able to assist any further. We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future. Inspiringly Yours, Cristian Nannucci Complex General Manager
Grady M.
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8.5
/10
Reviewed 73 week(s) ago
Dedication to. Customer its very satifying. Especially thank you Mr. Collin. Nof for the price but its mean to us that you make customer number 1.
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Accommodation's Reply
04 Jan 2024
Dear Dani Pitojo, Thank you for sharing your wonderful experience during your stay at PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to hear that your stay was not only relaxing but also exceptional. We are delighted that Mr. Collin provided you with exceptional service. Your compliments will be shared with them, as recognition of their efforts is truly appreciated. Providing an amazing experience for our guests is our top priority, and your feedback motivates us to continue delivering top-notch service. Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur, and we look forward to the pleasure of serving you again in the future. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Sheila P.
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9.7
/10
Reviewed 74 week(s) ago
Great hotel, good service friendly and professional staff. Really love it.
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Accommodation's Reply
04 Jan 2024
Dear Sheilagustin Prasetio, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
joan m.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 76 week(s) ago
Great place clean and spacioua.
1 people find it helpful
larras n.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 77 week(s) ago
😍 very good. Even if it's just a short stay.
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+3
1 people find it helpful
Tjuan P.
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6.4
/10
Reviewed 84 week(s) ago
We stayed for 3 nights, and to celebrate our 10th anniversary. We didn't know that what we booked was a twin bedroom, but for the record we had written that we needed a double bed. But unfortunately they have booked us with twin beds.:-) But that's okay, we found the bedroom to be quite clean, overall, with a good view of the city. But in some small spaces in the toilet, there is some dirt. And the wardrobe is also not clean. We have tried the breakfast, but there is not enough variety of food for a 5 star hotel class. For location, this is the best location at Bukit Bintang, in front of Sungei wang plaza and others many mall.
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3 people find it helpful
Accommodation's Reply
19 Oct 2023
Dear Tjuan Pan, Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur and celebrating your 10th Anniversary such a special occasion during your visit. It brings us joy to read that you were impressed with our location in the heart of the city, as well as the nice room and ambience. I do apologise for confusion of the room bedding and minor issue of the room cleanliness during your stay and rest assured this has been discussed with the Section Heads to ensure such issues are addressed immediately. We are glad that you had a pleasant stay overall and we look forward to welcome you back again. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Adytya Pranata
icon-origin-TRAVELOKA
5.3
/10
Reviewed 84 week(s) ago
Unfriendly and lazy staff, breakfast is so-so, nothing special, not worth the money.
2 people find it helpful
Accommodation's Reply
19 Oct 2023
Dear Adytya, Thank you for your review of your recent stay at PARKROYAL COLLECTION Kuala Lumpur. We are truly sorry that your stay was not up to your expectations. We sincerely hope that you are able to provide us with details of your experience in order for us to address our shortcomings. Please email the hotel or myself directly. We hope you will give us another chance to welcome you back for a better stay experience. Thank you. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
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