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Resort Suites Hotel at Bandar Sunway

Hotels
7.6
/10
Very Good
378 reviews

What Guests Say About Their Stay

M***y
9.1
/ 10
Comfortable to stay here because walking to the Mall directly through the hotel lobby. Many choices of food and for shopping everything is in the mall. The room I took was also very good suitable for families.
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Wiliana
8.5
/ 10
Location near the mall and easy to find food and shopping.
See original
Mohd N. B. A.
9.0
/ 10
Good location..walking distance to sunway lagoon and pyramid mall.
Totong K.
8.5
/ 10
Front office is friendly ,,, location near the mall ,, sunway lagoon
See original
Wiliana
8.5
/ 10
Near sunway pyramid mall and easy to find food.
In the Area
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Lift Lobby B1, Level 12, Resort Suites @ Pyramid Tower, Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 46150

Main Facilities

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AC
Restaurant
Parking
Elevator
WiFi
note: hotel was previously named Resort Suites at Bandar Sunway Staying at Resort Suites Hotel at Bandar Sunway is a good choice when you are visiting Bandar Sunway. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Resort Suites Hotel at Bandar Sunway

Lift Lobby B1, Level 12, Resort Suites @ Pyramid Tower, Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 46150
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Lobby Resort Suites Hotel at Bandar Sunway
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Resort Suites Hotel at Bandar Sunway Rates per Night

Resort Suites Hotel at Bandar Sunway room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Resort Suites Hotel at Bandar Sunway hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Resort Suites Hotel at Bandar Sunway Location & Address

Resort Suites Hotel at Bandar Sunway is located at Lift Lobby B1, Level 12, Resort Suites @ Pyramid Tower, Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 46150. It's situated in the Bandar Sunway, Kuala Lumpur area of Malaysia, known for its vibrant attractions and delicious food. The hotel address makes it easy to explore the surrounding area. The hotel location is approximately 15 km from the city center.

How to go to Resort Suites Hotel at Bandar Sunway from Airport

Looking for the best way to get to Resort Suites Hotel at Bandar Sunway from Kuala Lumpur International Airport (KLIA)? Several options are available for your hotel transfer, each with its own advantages. Here's a breakdown to help you choose the best transfer from airport to hotel.
  • Taxi/Ride Hailing (Most Direct):

    A taxi or ride-hailing service offers the most direct route to the hotel. You can easily find them at the airport arrival area.
  • KLIA Ekspres Train + Ride Hailing (Fastest):

    Take the KLIA Ekspres train to KL Sentral, then use a ride-hailing service to reach the hotel. This is often the fastest option, especially during peak traffic hours.
  • Airport Bus + Ride Hailing (Most Affordable):

    Several airport buses connect KLIA to various points in Kuala Lumpur. Take a bus to a central location like KL Sentral or Subang Jaya, then use a ride-hailing service to the hotel. This is generally the cheapest option.

Tips:

For the most convenient route, consider pre-booking a ride-hailing service or airport transfer. This ensures a smooth and hassle-free journey, especially if you're arriving late at night or with a lot of luggage.

Resort Suites Hotel at Bandar Sunway Reviews & Summary

Planning a trip and want to know all about hotel Resort Suites Hotel at Bandar Sunway? Reading hotel reviews is a great way to get a feel for what to expect during your stay. This review hotel summary will give you an overview of what guests are saying. Guests consistently praise the hotel's convenient location, making it easy to explore Bandar Sunway. Many also highlight the friendly and helpful staff, as well as the comfortable and well-maintained rooms. A standout feature is the rooftop pool, offering stunning views of the city.

One recent guest wrote: "Absolutely loved my stay here! The location was perfect, the staff were incredibly friendly, and the room was spotless. The rooftop pool was a definite highlight. I would highly recommend this hotel to anyone visiting Bandar Sunway."

Resort Suites Hotel at Bandar Sunway Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Resort Suites Hotel at Bandar Sunway offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a look at the different hotel bedroom types available:
  • Standard Room:

    A comfortable and well-equipped room, perfect for solo travellers or couples. Available in smoking and non-smoking options.
  • Deluxe Room:

    Offers more space and enhanced amenities, such as a bathtub. Non-smoking only.
  • Suite:

    A spacious option with a separate living area, ideal for families or those who want extra room to relax. Features both bathtub and bidet.
  • Family Room:

    Designed specifically for families, with multiple beds and ample space. Non-smoking only.

Please note that Resort Suites Hotel at Bandar Sunway is not a pet-friendly hotel. Bringing pets is not allowed.

Hotel Facilities in Resort Suites Hotel at Bandar Sunway

Looking for a hotel with great hotel facilities? Resort Suites Hotel at Bandar Sunway offers a range of hotel amenities to make your stay comfortable and enjoyable. Here's a list of what you can expect:
  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open from 7:00 AM to 9:00 PM daily.
  • Fitness Centre:

    Stay active during your stay with access to the hotel's fitness centre. Open 24 hours.
  • Restaurant:

    Indulge in delicious meals at the hotel restaurant. See below for more details.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Resort Suites Hotel at Bandar Sunway

Craving a delicious meal or a quick bite? Resort Suites Hotel at Bandar Sunway has several options for your dining pleasure. Whether you're looking for a hotel buffet or a relaxing hotel cafe, you'll find something to satisfy your appetite.
  • The Grand Restaurant:

    Offers a daily hotel buffet with a wide variety of international and local dishes. Price: SGD 40 per person. Opening hours: 6:30 AM to 10:00 PM.
  • The Coffee Bean & Tea Leaf:

    Enjoy a selection of coffee, tea, pastries, and light meals. Opening hours: 7:00 AM to 11:00 PM.
  • Signature Dish:

    Don't miss the Nasi Lemak, a Malaysian favourite, at The Grand Restaurant.

Resort Suites Hotel at Bandar Sunway Airport pickups and How to Book

Need a convenient hotel to airport transfer? Resort Suites Hotel at Bandar Sunway offers hotels with airport shuttle services to make your arrival and departure hassle-free.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details and estimated arrival time. The hotel will arrange for a driver to meet you at the airport. You can find the hotel contact details on Traveloka after booking your room.

Nearby MRT Station & Bus Stops

Getting around Bandar Sunway is easy with convenient access to public transportation. Here's a list of nearby MRT station and bus stops nearby Resort Suites Hotel at Bandar Sunway:
  • Sunway-Setia Jaya BRT Station:

    Approximately 500 meters from the hotel.
  • Sunway Lagoon BRT Station:

    Approximately 800 meters from the hotel.
  • Bus Stop in front of Sunway Pyramid:

    Various bus routes available.

For public transport, you can purchase a Touch 'n Go card at most convenience stores and train stations. This card can be used on buses, trains, and toll roads.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to enjoy with your family? Bandar Sunway and the surrounding area offer plenty of nearby places to go that are perfect for kids and adults alike. Here are some nearby sightseeing places to consider:
  • Sunway Lagoon:

    A popular theme park with water rides, amusement park attractions, and a wildlife park. Distance: Walking distance. Entry price: SGD 70 per adult.
  • Sunway Pyramid Ice:

    An ice skating rink located inside Sunway Pyramid shopping mall. Distance: Walking distance. Entry price: SGD 20 per person.
  • Petronas Twin Towers:

    Iconic skyscrapers in Kuala Lumpur with a sky bridge and observation deck. Distance: 15 km. Entry price: SGD 25 per adult.
  • KLCC Park:

    A beautiful park located at the base of the Petronas Twin Towers, perfect for a picnic or a stroll. Distance: 15 km. Free entry.
  • Aquaria KLCC:

    An impressive aquarium showcasing a wide variety of marine life. Distance: 15 km. Entry price: SGD 30 per adult.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Resort Suites Hotel at Bandar Sunway (Bandar Sunway, Kuala Lumpur)

Exploring the local food scene is a must when visiting Bandar Sunway. There are plenty of nearby dining options, from cosy cafes to delicious local restaurant. Here are some recommendations for food eatiries near me:

Cafes/Restaurants:

  • Pulp Coffee:

    A popular cafe known for its specialty coffee and delicious pastries.
  • Garage 51:

    A trendy cafe serving brunch, burgers, and coffee in a unique industrial setting.
  • Nando's:

    A well-known chain restaurant serving flame-grilled Peri-Peri chicken.

Local Street Food:

  • Nasi Lemak:

    A fragrant rice dish cooked in coconut milk and pandan leaf.
  • Satay:

    Grilled skewers of marinated meat served with peanut sauce.
  • Laksa:

    A spicy noodle soup with coconut milk and various toppings.
  • Kaya Toast:

    Toasted bread with kaya (coconut jam) and butter.
  • Char Kway Teow:

    Stir-fried rice noodles with prawns, cockles, and Chinese sausage.

Shopping places near Resort Suites Hotel at Bandar Sunway (Bandar Sunway, Kuala Lumpur)

If you're in the mood for some retail therapy, you'll find plenty of shops near me Resort Suites Hotel at Bandar Sunway. Here are some nearby shopping destinations to explore:
  • Sunway Pyramid:

    A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
  • Sunway Velocity Mall:

    A modern shopping mall with a mix of international and local brands.
  • Subang Parade:

    A long-standing shopping mall with a range of department stores near me and specialty shops.

Other Places to Stay Near Resort Suites Hotel at Bandar Sunway

Looking for alternative accommodations in the area? Here are some other hotels nearby to consider:

Luxury/5-6 Star Hotels Nearby:

  • The Ritz-Carlton, Kuala Lumpur.

  • Mandarin Oriental, Kuala Lumpur.

  • Grand Hyatt Kuala Lumpur.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-Star Hotels Nearby:

  • Sunway Clio Hotel.

  • Dorsett Grand Subang.

  • Amari Kuala Lumpur.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-Star Hotels Nearby:

  • Sunway Pyramid Hotel.

  • ibis Styles Kuala Lumpur Sri Damansara.

  • Hotel Sri Petaling.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Planning your trip to Bandar Sunway? Consider Resort Suites Hotel at Bandar Sunway for a comfortable and convenient stay. With its prime location, excellent facilities, and friendly service, it's the perfect base for exploring all that this vibrant area has to offer. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals! book cheap hotels in Malaysia and find cheap hotels nearby on Traveloka.

All facilities in Resort Suites Hotel at Bandar Sunway

Fitness Center Resort Suites Hotel at Bandar Sunway
Fitness Center
Functional Hall Resort Suites Hotel at Bandar Sunway
Functional Hall
Common Space Resort Suites Hotel at Bandar Sunway
Common Space
Lobby Resort Suites Hotel at Bandar Sunway
Lobby
Accommodation Services Resort Suites Hotel at Bandar Sunway
Accommodation Services

In-room Facilities

  • Bathtub
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Newspaper

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Public Facilities

  • Parking
  • Elevator
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Family room
  • Non-smoking room

Food and Drinks

  • Buffet breakfast

Things to Do

  • Fitness center

Connectivity

  • LAN Internet

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Resort Suites Hotel at Bandar Sunway

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
15:00 - 23:59
Check-out:
07:00 - 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival

General Check-in Instructions

* Government-Issued ID is required upon check-in for the purposes of verification and identification. * A refundable deposit of RM150 is required for security purposes.
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General Information

Popular Facilities
AC, Restaurant, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - 23:59 - to 07:00 - 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Resort Suites Hotel at Bandar Sunway
70
Number of floors in Resort Suites Hotel at Bandar Sunway
15
Another facilities in Resort Suites Hotel at Bandar Sunway
Bathtub, Desk, DVD player, Hairdryer, In-room safe

Frequently asked question in Resort Suites Hotel at Bandar Sunway

What are available facilities at Resort Suites Hotel at Bandar Sunway?
There are top facilites at Resort Suites Hotel at Bandar Sunway such as AC, Restaurant, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Resort Suites Hotel at Bandar Sunway?
The standard check-in time at Resort Suites Hotel at Bandar Sunway is starting from 15:00 - 23:59 while the latest check-out time is at 07:00 - 12:00
Does Resort Suites Hotel at Bandar Sunway provide breakfast?
Yes, Resort Suites Hotel at Bandar Sunway provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Resort Suites Hotel at Bandar Sunway
Resort Suites Hotel at Bandar Sunway has a 3.0-star rating.
How many floors does Resort Suites Hotel at Bandar Sunway have?
Resort Suites Hotel at Bandar Sunway has 15.
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More Reviews from Other Guests in Resort Suites Hotel at Bandar Sunway

8.3
Very Good
From 207 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

7.8

Location

8.8

Service and Facilites

8.1

People often mention about Resort Suites Hotel at Bandar Sunway
All
Bedroom (3)
Wifi (2)
Ambiance (2)
Distance to City Center (1)
Surroundings (1)
Accessibility (1)
Family Friendly (1)
Staff Friendliness (1)
Room Space (1)
Bathroom (1)
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Traveler Reviews Resort Suites Hotel at Bandar Sunway

Number of reviews per page
20
40
Customer reviews
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JO HARIS L.
icon-origin-TRAVELOKA
5.9
/10
Reviewed 12 week(s) ago
I booked for 3 adults with twin beds and 1 sofa bed but after arriving they said there were no twin beds and only a king size bed for 2 people and we complained why the bathroom equipment was only for 2 people and they just answered casually.
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adrian w.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Highly recommended for staying in KL. Also cheap price. The facilities offered both room size and location are very-very appropriate.
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C***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 43 week(s) ago
The room is very old, dusty and dirty. There’s cockroaches in the toilet. Cleaner left the cleaning detergent on the bedside table.
2 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Chin Weng Seng, Thank you for sharing your feedback. We are truly sorry to learn about the condition of your room and the cleanliness issues you encountered, including the presence of cockroaches and the oversight by our housekeeping team. This is certainly not the standard we strive to maintain, and we sincerely apologise for the disappointment caused. Please be assured that we have immediately addressed these matters with our housekeeping and pest control teams to ensure corrective action is taken without delay. Cleanliness and guest comfort are top priorities for us, and your comments serve as an important reminder to uphold these standards at all times. We regret that your stay fell short of expectations, but we do hope you will allow us another opportunity in the future to provide you with a far more comfortable and pleasant experience. Warm regards, Management of Resort Suites at Bandar Sunway
M***y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 43 week(s) ago
Comfortable to stay here because walking to the Mall directly through the hotel lobby. Many choices of food and for shopping everything is in the mall. The room I took was also very good suitable for families.
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2 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Oi Lamg Jong, Thank you for choosing Resort Suites at Bandar Sunway and taking the time to share your experience. We are pleased to know that our location, directly connected to the mall through the lobby, provided added convenience, and that you enjoyed the variety of dining and shopping options available. We are also very happy to hear that your room was suitable and comfortable for your family. Your positive review motivates our team to continue providing the best service. We look forward to welcoming you and your family back to Resort Suites at Bandar Sunway on your next visit. Warm regards, Management of Resort Suites at Bandar Sunway
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A***i
icon-Medical
Medical
icon-origin-TRAVELOKA
5.4
/10
Reviewed 57 week(s) ago
The room was dusty, old interior with some broken part. The floor sticky, the smell of the room not good. The wifi not working for the last 2 day.
1 people find it helpful
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Azrul I. Z.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 94 week(s) ago
Walking distance to Mall, ease to find food.
Find this review helpful?
Ade C.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 112 week(s) ago
The room smelled bad, the bed sheet was dirty and smelly, it had not been replaced from the previous guest, a very bad experience.
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Suwarko
icon-origin-TRAVELOKA
9.7
/10
Reviewed 134 week(s) ago
Lokasi sangat dekat Sunway lagoon. Pintu masuk di dalam Hotel Piramid.
1 people find it helpful
Merdjan Tjandrajaya
icon-origin-TRAVELOKA
6.0
/10
Reviewed 159 week(s) ago
Hard to reach hotel lobbies, poorly maintained hotel rooms.
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Patricia Twin Chen
icon-origin-TRAVELOKA
8.8
/10
Reviewed 163 week(s) ago
Everything is OK👍. Best location. Closed to sunway medical centre. And doorstep to sunway mall. The only thing that I missed is the lobby operation hours 8am to 12am. Please remember time to check in or check out. Anyway. Nice place to stay. Thanks
1 people find it helpful
Agustus
icon-origin-TRAVELOKA
5.1
/10
Reviewed 166 week(s) ago
No update, no cable/usb plug.
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1 people find it helpful
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Merna U.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 172 week(s) ago
Kami menginap 3 malam di sini karena ada acara di Sunway Pyramid. Menyenangkan sekali karena letaknya yang tepat di atas mall, sehingga memudahkan kami untuk naik turun ke venue. Kamarnya juga luas dan bersih. Sedikit kurangnya, furniture nya sudah tua tapi terawat dengan baik. Akan menginap di sini lagi jika ke KL.
1 people find it helpful
SY Ooi
icon-origin-TRAVELOKA
6.7
/10
Reviewed 175 week(s) ago
Aircond can't function well and get the change the room but the new room's air conditioner is leaking.
1 people find it helpful
Ming Y. K.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 199 week(s) ago
Worst resort I ever had, sunway hotel a lot better, just pay a little bit higher price only. I promise you will nkt regret.
3 people find it helpful
Si Wen Ong
icon-origin-TRAVELOKA
6.0
/10
Reviewed 199 week(s) ago
Good strategy location, but not clean in the room, kitchen, everything. I saw cockroach in the kitchen. Hotel staff not wearing mask sometime, not friendly, no solution for non function bulb and flashing bulb. Hotel bed not maintaine well, car parking not include. It's over price resort of course.
2 people find it helpful
Tan Khoon Keong
icon-origin-TRAVELOKA
6.0
/10
Reviewed 240 week(s) ago
Old hotel and swimming pool on renovation
Find this review helpful?
Nisie R. P.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 312 week(s) ago
If I want to go to Sunway again, I will definitely stay here. Super friendly service. The room is clean and close to sunway pyramid.
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2 people find it helpful
Accommodation's Reply
09 Jan 2020
Dear Nisie, Glad to know that you had a great time staying at our hotel, satisfy with our room facilities and our staff assistance. Looking forward to serve you again. Regards, Resort Suites Hotel
Michelle Y.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.8
/10
Reviewed 314 week(s) ago
Nice view facing sunway lagoon. Awesome!
2 people find it helpful
Albert Pusung
icon-Medical
Medical
icon-origin-TRAVELOKA
6.3
/10
Reviewed 321 week(s) ago
My mother felt the room was less modern and felt old, the lobby was rather dark and quiet.
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1 people find it helpful
Felix L. T. Y.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 323 week(s) ago
Old hotel with satisfy maintenance. Will come back again if have further discount for return customer.
1 people find it helpful
Number of reviews per page
20
40

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Exterior 4 Resort Suites Hotel at Bandar Sunway

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.3
Very Good
From 207 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

7.8

Location

8.8

Service and Facilites

8.1

People often mention about Resort Suites Hotel at Bandar Sunway
All
Bedroom (3)
Wifi (2)
Ambiance (2)
Distance to City Center (1)
Surroundings (1)
Accessibility (1)
Family Friendly (1)
Staff Friendliness (1)
Room Space (1)
Bathroom (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Resort Suites Hotel at Bandar Sunway

Number of reviews per page
20
40
Customer reviews
Profile Picture
JO HARIS L.
icon-origin-TRAVELOKA
5.9
/10
Reviewed 12 week(s) ago
I booked for 3 adults with twin beds and 1 sofa bed but after arriving they said there were no twin beds and only a king size bed for 2 people and we complained why the bathroom equipment was only for 2 people and they just answered casually.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
adrian w.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Highly recommended for staying in KL. Also cheap price. The facilities offered both room size and location are very-very appropriate.
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Find this review helpful?
C***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 43 week(s) ago
The room is very old, dusty and dirty. There’s cockroaches in the toilet. Cleaner left the cleaning detergent on the bedside table.
2 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Chin Weng Seng, Thank you for sharing your feedback. We are truly sorry to learn about the condition of your room and the cleanliness issues you encountered, including the presence of cockroaches and the oversight by our housekeeping team. This is certainly not the standard we strive to maintain, and we sincerely apologise for the disappointment caused. Please be assured that we have immediately addressed these matters with our housekeeping and pest control teams to ensure corrective action is taken without delay. Cleanliness and guest comfort are top priorities for us, and your comments serve as an important reminder to uphold these standards at all times. We regret that your stay fell short of expectations, but we do hope you will allow us another opportunity in the future to provide you with a far more comfortable and pleasant experience. Warm regards, Management of Resort Suites at Bandar Sunway
M***y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 43 week(s) ago
Comfortable to stay here because walking to the Mall directly through the hotel lobby. Many choices of food and for shopping everything is in the mall. The room I took was also very good suitable for families.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Oi Lamg Jong, Thank you for choosing Resort Suites at Bandar Sunway and taking the time to share your experience. We are pleased to know that our location, directly connected to the mall through the lobby, provided added convenience, and that you enjoyed the variety of dining and shopping options available. We are also very happy to hear that your room was suitable and comfortable for your family. Your positive review motivates our team to continue providing the best service. We look forward to welcoming you and your family back to Resort Suites at Bandar Sunway on your next visit. Warm regards, Management of Resort Suites at Bandar Sunway
Translated by Google Icon
See original
A***i
icon-Medical
Medical
icon-origin-TRAVELOKA
5.4
/10
Reviewed 57 week(s) ago
The room was dusty, old interior with some broken part. The floor sticky, the smell of the room not good. The wifi not working for the last 2 day.
1 people find it helpful
Profile Picture
Azrul I. Z.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 94 week(s) ago
Walking distance to Mall, ease to find food.
Find this review helpful?
Ade C.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 112 week(s) ago
The room smelled bad, the bed sheet was dirty and smelly, it had not been replaced from the previous guest, a very bad experience.
Translated by Google Icon
See original
Find this review helpful?
Suwarko
icon-origin-TRAVELOKA
9.7
/10
Reviewed 134 week(s) ago
Lokasi sangat dekat Sunway lagoon. Pintu masuk di dalam Hotel Piramid.
1 people find it helpful
Merdjan Tjandrajaya
icon-origin-TRAVELOKA
6.0
/10
Reviewed 159 week(s) ago
Hard to reach hotel lobbies, poorly maintained hotel rooms.
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Patricia Twin Chen
icon-origin-TRAVELOKA
8.8
/10
Reviewed 163 week(s) ago
Everything is OK👍. Best location. Closed to sunway medical centre. And doorstep to sunway mall. The only thing that I missed is the lobby operation hours 8am to 12am. Please remember time to check in or check out. Anyway. Nice place to stay. Thanks
1 people find it helpful
Agustus
icon-origin-TRAVELOKA
5.1
/10
Reviewed 166 week(s) ago
No update, no cable/usb plug.
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1 people find it helpful
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Merna U.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 172 week(s) ago
Kami menginap 3 malam di sini karena ada acara di Sunway Pyramid. Menyenangkan sekali karena letaknya yang tepat di atas mall, sehingga memudahkan kami untuk naik turun ke venue. Kamarnya juga luas dan bersih. Sedikit kurangnya, furniture nya sudah tua tapi terawat dengan baik. Akan menginap di sini lagi jika ke KL.
1 people find it helpful
SY Ooi
icon-origin-TRAVELOKA
6.7
/10
Reviewed 175 week(s) ago
Aircond can't function well and get the change the room but the new room's air conditioner is leaking.
1 people find it helpful
Ming Y. K.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 199 week(s) ago
Worst resort I ever had, sunway hotel a lot better, just pay a little bit higher price only. I promise you will nkt regret.
3 people find it helpful
Si Wen Ong
icon-origin-TRAVELOKA
6.0
/10
Reviewed 199 week(s) ago
Good strategy location, but not clean in the room, kitchen, everything. I saw cockroach in the kitchen. Hotel staff not wearing mask sometime, not friendly, no solution for non function bulb and flashing bulb. Hotel bed not maintaine well, car parking not include. It's over price resort of course.
2 people find it helpful
Tan Khoon Keong
icon-origin-TRAVELOKA
6.0
/10
Reviewed 240 week(s) ago
Old hotel and swimming pool on renovation
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Nisie R. P.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 312 week(s) ago
If I want to go to Sunway again, I will definitely stay here. Super friendly service. The room is clean and close to sunway pyramid.
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2 people find it helpful
Accommodation's Reply
09 Jan 2020
Dear Nisie, Glad to know that you had a great time staying at our hotel, satisfy with our room facilities and our staff assistance. Looking forward to serve you again. Regards, Resort Suites Hotel
Michelle Y.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.8
/10
Reviewed 314 week(s) ago
Nice view facing sunway lagoon. Awesome!
2 people find it helpful
Albert Pusung
icon-Medical
Medical
icon-origin-TRAVELOKA
6.3
/10
Reviewed 321 week(s) ago
My mother felt the room was less modern and felt old, the lobby was rather dark and quiet.
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1 people find it helpful
Felix L. T. Y.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 323 week(s) ago
Old hotel with satisfy maintenance. Will come back again if have further discount for return customer.
1 people find it helpful
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