Quest Serviced Residences

The staff was very friendly. The breakfast buffet and the dinner buffet which I ate are plentiful and delicious. This hotel is directly across from the Ayala Mall.

The staff were very friendly and really tried to help. Our hot water was not working, and they came up to fix it, but they only have so much to work with. It only worked for a few minutes. There were multiple cockroaches, but having travelled in South east Asia, that is kind of par for the course, but I am not sure if would be rated a 4 star. Probably more 2-3 star. The breakfast was very good, and the place was child friendly.

This is our first time to book at Quest Serviced Residences and we are glad that we decided to stay here. The location is accessible, the room is tidy, and the buffet breakfast is great! I would also like to commend the staff-- they are accommodating, friendly, and always full of energy. I would like to specially mention Jo, Carmel, and Kier-- they are really wonderful and made our checking in a hassle-free experience. They are also friendly and full of energy, and answered all my questions readily. Their warm attitude really added to my very good impression of Quest Hotel. We will always book here whenever we go to Cebu! Thank you so much for the excellent experience, Quest!

It's our 2nd time staying at this property. This time we booked the serviced residences because we stayed longer. The room is slightly outdated. The bathrrom door doesn't fully close so showeing floods the entire bathroom floor. Sorry to mention there were a lot of cockroaches too of varying sizes.

The housekeeping service is great,esp DJ, the manager was attentive,most concerns were attended right away, the staff members were polite and made us feel welcome. I’m happy to come back again, 9/10 overall

The rooms are very spacious! It did seem a bit dusty but I would recommend a stay there. I think a deep clean or servicing of the ac's wpuld help

Awesome place

For the money we paid was not worth it for the 10 nights we stayed. As for the wifi it just keeps dropping out every 10 minutes, & not many tv channels to choose from too. Make sure you bring ear plugs for sleeping, there is loud singing and music every night down on the street, don't get the rooms facing on Archbishop Av.

We arrived just after 2.30pm but the room was not yet ready so we went to the nearby mall to kill time. txt msg came just before 3.39 informing us the room is ready and returned to the hotel around 4.30pm. After receiving the room keys we were advised they ran out of towels so we asked if they could give us pool towels to be able to shower after a long flight. stains. The bathroom didn’t have any toiletries either. When we asked about toiletries at reception we were told it wasn’t included in the room so we ended up buying our own toiletries. After providing a detailed feedback of our check in experience through Expedia, management made a significant effort the next day to rectify the issues we identified. They serviced the room by 9am, provided us with toiletries, fresh towels, a sheet to cover the couch & a diffuser to get rid of the odour. They also gave us a fruit platter which was a nice touch. I was very satisfied with this outcome. We booked here due to the consistent positive reviews we read online & whilst we had minor issues it was all resolved & we had an overall great stay. Availability of ride sharing & food delivery services is super easy it’s almost instantaneous. Can’t beat its proximity to the malls. House of lechon is a 10min walk. Definitely staying here again on our next trip. Highly recommended for couples or families with a decent variety of room options & breakfast spread catering for both traditional Filipino to international cuisines. Value for money!

Close to everything.

exhaust fan very noisy, drains slow, no hot water,etc

This was a great stay for my family and I. The staff always greeted you with smiles and are extremely helpful. This location is across from Ayala Mall making shopping very easy. The buffet was perfect for the family. We will be back

Our stay was very nice the suit we had accommodated our family very well. Everything worked well in the room and the kitchen was very nice. Very close to ayala mall. We would definitely stay there again. And one more thing the breakfast buffet is so awesome it has Everything you can think of on it and the staff everywhere there are the best and very helpful.

Overall good in staying.. friendly staff and etc

Everyone are so accommodating and have a very good service from check in to hotel boys to security guards and food is excellent. Planning to come back with family. Transport from hotel to airport is very systematic

The hotel was clean and tidy, had 2 bedrooms which was a huge plus, and also ideally positioned. We had plenty of food options across the street at the mall, we were centrally located for all tourist visiting locations, and the general area was also quite pleasant.

My favorite place to stay near Ayala

Good: Location next to the mall was ideal. Staff was extremely nice and helpful. Arranged a great tour and were always extremely welcoming. Pool and gym ideal for what i needed. Not good- only one bathroom had hot water in 2 br suite. No cable working. Would of been nice-to watch tv at end of day. Called the engineers, but stayed in residences and in two rooms no cable.

Its always good to stay at a place away from home

good