White Knight Hotel Intramuros

Let me start with the location. In the heart of Intramuros it was very effective for me as I had something to do around. The check in experience not the service you would expect the check in at 2 pm is understandable but then when you arrive at 1:40 pm and they bush you away and make you wait not expected to have a room but to do the process. The front desk agents not with positive attitude. The whole hotel is old make you feel like a creepy movie. The Ac work great and there’s hot water but the room is in poor conditions for the price not worthy. The bed made me feel dirty all night with the sensation of not being clean, the towels smelled chlorine and good quality something reassuring but the rust and mold in the toilet no. In general a disappointing stay for the price. But having in mind it was efficient in location for me at one night need is just “ok” I would not stay here again now they I know. And I can’t recommend.

2nd floor smells of food being cooked. Air conditioning placement is weird. No hygiene kit. No elevator. Bed is creaking.

I had a great time. It was very nice and comfortable. The room was very large.

The bed was not a mattress, just a box spring and we could feel the springs when lying down. The ceiling in the bathroom leaked, hence the floor was flooded. Add to that, the funk smell was overall. We asked for another room which was a bit better but not much. Hot water only sporadically and still horrible smell. Location was great.

Good stay but make sure you get a good nice Room.

Needs a lot of fixing and improvements!

Yes

The staff were kind and young, the rooms were older and bed was not comfortable! There was no accommodation for parking your vehicle. It’s location is good for site seeing all the old churches and Spaniard buildings or if you need to go to Philippine immigration, not happy with construction work during the night! If I spend the night in Intramuros again I will probably try the Manila Hotel even though it’s much more expensive.

Not very friendly staff. Be not very comfortable.

The only good thing good about this hotel is the convenience of being in the middle of all the great spots to visist. The staff if not very attentive, our room had a constant leak in bathroom sink (that had been there for a li g time....it also got the floors all wet and very slippery. We had no water or toilet paper and only 1 towel for 2 people..you are unable to open window/door to small deck. Very aged and no repairs are being done...sad because the location is fantastic!

You get what you pay for!! The price is good with a great surroundings of museum, church, fort and parks near by Walking distance to restaurants. But our room needed much TLC. No water in the room, no toilet paper, sink was leaking and the floor was soaking wet....thank goodness it was just 1 night.

It is in a prime tourist location but the room we were given was filthy. The AC had broken fins on the deflector which meant you could put your hand inside, the bed sagged in the middle, the windows had shutters over them sealed with Sellotape. There was no drinking water in the room and the fridge had been unplugged. No soap, no toilet paper in bathroom. Not what one would expect.

A very dirty and poorly maintained property. Staff tried to claim the security deposit was not submitted and only returned after threat to contact police. I do not recommend this hotel.

no elevator! Parking was across the hotel in the church nearby but collects cash payment ( sketchy). Receptionist should give info about nraeby event like the famous cultural dinner show nearby. We are not aware about that we could have swing by and watch it. No hot water despite the portable switch for hot water on the shower. Its not working.

The location is great. However, there was no hot water available for a shower. Despite a change of room I had the same issue. And at one point there was no water in the shower at all so i had to use the bucket. Staff spoke limited english and could barely help with recommendations on where to dine and things to do in the area.

first impressions were good - nice looking hotel in a nice area. But it went downhill from there. rooms weren't ready, tv's didn't work, no satellite tv when they did work, average dinner, slow service - all no real bother but the clincher was we had no flowing water for the whole stay - so no showers. they had to bucket up water so we could use the toilet

Staff is kind and accomodating

Extremely disappointing. Stayed for 3 nights with family. My wife and i were in an executive room. Executive it was not. Unable to use shower for the whole 3 days as it spat out no more than a few drips. Reported but made no difference. Reported a bulb gone at start but it never got changed. Annoying that every day you have to re-set your key card. Staff lacking in any gumption and maintenance is really poor. A hotel with great potential but seriously neglected. What a shame.

Quaint, but a bit jaded, hotel in the heart of the venerable walled city of Manila - Intramuros. The place could use some updates, but the food was quite good and the staff were friendly and efficient. I would stay there again... and have already recommended the place to out of town friends.

We stay 7 nights an were not happy with the Hotel. Here why: 1-at check in (6pm) we weren't given any information. This hotel has some weird rules, example: the door electronic key need to be update every day, even more than once a day otherwise it will not work. The Hotel will provide 1bottle of refill water a day only if they make up the room, to make up the room you need to put a sign outside, for the wifi you need to request at a reception a code that is changing every day. No one of this information was provided 2-the bed is not confortable at all, is too small and soft. 3-the air conditioning is on the floor blowing directly on the bed, even with low fan speed you get a countinous cold air flow. The room was on the 3rd floor under the roof, too hot without AC 4-is impossible to take a good shower: pressure low and water cold 5-the Hotel is noisy, last night before departure at 2am there was a guy cleaning the carpet outside our room. Dragging heavy equipement and listening at some music 6-the Hotel extras are overpriced: as you will need some water you will either buy outside or ask the Reception to send some (bare in mind that the telephone in the room is not working, so you will need to walk 3 floor to do that). One small bottle of water outside cost between 10 to 25 pesos (depending where you buy), in this Hotel was 71 pesos 7-the food at Hotel Restaurant is awful and off course overpriced. Don't eat there