Novotel Krakow Centrum

Excellent for family

The hotel staff are the only “stars” this hotel deserves. However, I asked three times to have my wool socks returned, which I left after the first night when I changed rooms, and I did not get them back during the next three days of my stay, nor did I receive any feedback on whether they had been found. I asked the housekeeping staff on the floor twice and the reception twice. Apart from this incident, I have no complaints about their work. The location is also excellent. However, the hotel rooms and the spa area are definitely of a low, 3-star standard. The wall-mounted hair dryer is small and blows only very hot air with virtually no airflow, and it has a button that must be held down for the air to work. It was a real ordeal for me because I have long hair. When I asked for a regular hair dryer, I was given a broken one wrapped in tape, which kept stopping working, with the tape constantly coming off, etc. Another issue was the shower, with mold on the grout and the ceiling, peeling veneer on the side of the cabinet, a leaky window through which everything can be heard. A torn desk mat, dirty carpets and sofa. I am convinced—actually certain—that the cups and glasses in the rooms are not taken to be properly sterilized, but are washed by hand in the room bathrooms. Disgusting. The final straw was the bed. The mattress itself was quite comfortable, but on top of it there was some kind of “pad,” basically a rag that rolls up and shifts. I didn’t realize this the first night

Excellent hotel. Rooms were very clean. Staff really helpful and the breakfast was great!

The room didn’t have any coffee in when we got there and had to keep asking each day for some. The towels were very small and rough also the dressing gowns were the same

The 1st room we were given was dark with not much lighting , also found a beatle like bug on the chair. The view was also awful, after complaining we were given a better room on a higher floor. The staff are a bit arrogant at reception. Location was good, about seventeen min walk to the main square.

Breakfast was average.

Our room , they forgot to clean???

Sublime

The location was central walking distance to all the main attractions.

Location is excellent. Friendly staff and good food!

Excellent all round. Just to note on this occasion - likely due to the renovations, the jacuzzi was cold which was a bit disappointing, but certainly didn't distract from a great stay :)

Reception staff were excellent. The spa was not as i expected, the pool was small and jacuzzi luke warm, no sauna as under renovation and gym busy and small. I was woken up to building work, drilling and banging. Breakfast was ok, poor quality hot food. Location was great

Walkable to old town, tram just cross the street,

Comfortable hotel in convenient location to Wawel Castle and old town. Spacious garage and good breakfast. Rooms are a bit spartan, but are clean and comfortable. Staff is very helpful.

Clean and

Clean and well maintained. Loved the playground in the lobby area. Perfect for prople with kids. Pool was great. Highly recommend, would stay again.

Great hotel - super location far enough from the crowds but only a 15 minute walk to the square. Immaculately clean and good size rooms. Super breakfast as well with nice staff.

The staff are helpful and accommodating and very friendly. Good Breakfast and nice pool.

Great staff, location, pool gym facilities

Lovely hotel. Would stay again. Pool is lovely and an extra bonus in Krakow.