Maestro by Adrez

This was not a smooth stay for us. We did not receive the check-in information until several hours past check-in time.Our room was quite dirty, there was hair all over the floors and in the bed. The fire alarm went off during our stay. This is an unstaffed property and no communication was sent out on what to do. We also lost power for a brief time, again difficulty in getting an update. We use the baggage check the day we checked out unfortunately the pin to enter the building stops working after checkout time so we couldn’t get back in in order to retrieve our bags. Luckily another guest eventually let us in, but we came dangerously close to missing our train

Really nice stay

Nice and clean rooms, very modern. Very close to train station. It has no front desk. Make sure you fill the info before arrival so you can get key code by email so u can get into room. No support staff. But otherwise is excellent. I am old school.

Good location to explore Prague. The rooms were clean and the aircon worked well in the extreme heat. The bed was very comfortable and the room had a large fridge to keep our drinks cold. The restaurant on the ground floor served good evening meals. The only small improvement I would mention was breakfast buffet.

It will be helpful to have a receptionist since was a bit hassle to do the online registration. Specially while you traveling on a long flight with jet lag and a bit tire to be dealing with online registration and booking issues.

Beautiful beds, pillows were rubbish. The room was beautiful and spacious but there was no daily room cleaning, except for emptying garbage bins. The contactless check in experience was very difficult, we couldn’t log into the platform to get our code then we couldn’t call via WhatsApp and there’s no staff to help. A lot of people seem to be having this experience. Location was wonderful, only a walk away from the old town and shop, however be prepared for check in difficulties.

Fantastic stay! The nicest hotel I've stayed at in Prague. Actually, I was just on long business trip thay involved five hotel staus aroud Europe. This was easiky the nicest! Quiet, comfortable, and clean in the heart of town. Mattress was very comfortable, coffee machine was great and everything was perfect. I cannot imagine staying anywhere else in Prague.

Helpful staff and great location

Room was great. Shame about the terrible check in process and the website being unusable. If you have a complex check in process you have to have people to help. Instead they have no front desk and they tell you to walk to another hotel if you want help. Wish I could give a higher review but spent over an hour giving away all my personal info several times on a website that sucks. No washers and dryers too.

Everything was essentially fine except there was no front desk staff and upon our arrival it took us over an hour to figure out how to get in. After a long flight from Canada we found this very annoying. We weren't the only ones as others told us that they had the same problem. We're used to having someone at the desk who can assist us, someone we can ask questions, someone who puts a human face to the place.........not some AI generated response. Rooms were clean, breakfast was very good. The restaurant that was attached to the hotel provided excellent food and the staff were great, very helpful. The location was very good, 5-10 minute walk to Old Town Square, shopping, etc... We would stay there again now that we know what to expect when we arrive.

Everything okay

The self checkin process was great. We had some issues with the link (do it 24+ hrs in advance) and the code, but the support staff contacted by WhatsApp messages were on it, and got us into our rooms seamlessly. Room was great - clean, well-kept, in great condition, modern. Note that being a self-check in hotel, it is a great exploration home-base, and it's not a fancy hotel with front desk staff and pampering, which is evident in the pricing. It's great value for a quality stay while you explore one of the best cities in Europe.

Staff addressed a concern quickly

It was fine. There is no staff and I booked the day of so I had to call a random number to get connected. Idk why the room is so expensive if they don’t pay for employees. The fan in the room didn’t work and the window sill had garbage on it.

Loved the room - we had the 4th floor with the skylights. Great use of space and very comfortable. Breakfast was good and well for the price. Great location, easy walk to the train station

This room was beautiful, really clean, location is great, staff really helpful via phone and email. Quick response. Really really nice place!!

Clean room, working elevator, the room had no A/C and since we were in the attic it got super hot. Other than that, pleasant stay

Great stuff and clean rooms

The bed had hairs all over and below the blanket, the pillows and blanket had a woman’s perfume smell, room was not 100% clean Having the code before arriving was a really good thing to have.

The digital check-in was ver difficult