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  5. Hotel Jen Orchardgateway Singapore

Hotel Jen Orchardgateway Singapore

Hotel
277 Orchard Road, Orchard, Singapore, Singapore, 238858
Swimming Pool
Swimming Pool
Exterior / Building
Bedroom
Swimming Pool
See all photos
Impressive
8.9/10
According to 400 guests
Good experience, overall was good. nice interior design and clean.
Viera L. A.
See all reviews
Based on 2,095 traveler reviews
Parking
AC
Swimming Pool
24-Hour Front Desk
Restaurant
WiFi

Nearby attractions
Orchard gateway
(0.03 km)
313@Somerset
(0.04 km)
Orchard Road
(0.09 km)
Somerset MRT Station
(0.09 km)
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Review by Traveloka users
Review
8.9
/10
Impressive
Cleanliness
9.27
Comfort
9.20
Meal
8.47
Location
9.54
Service
8.76

229 Traveloka customers have stayed in this hotel and given reviews:

10.0
In the heart of orchard, warmth staff, really near by SMRT Station
9.4
Good experience, overall was good. nice interior design and clean.
10.0
Best location, has its privacy while being in the heart of the most popular commercial area with loads of cafes, restaurants and favorite brands of stores. So we can choose to hang out, shopping, or just having a zip of mocktail by the infinity pool over look the cityline, all at the same place.
9.7
A nice design, very convenient, highly recommended, very nice pool view
9.7
Great stay in this hotel and good services.
9.7
The hotel is situated right at a big shopping mall and MRT so it's a great location. You can shop right at Orchard Gateway or you can just take the lift to level B1 and enter the MRT, it's so convenient.
5.4
This hotel is over price. The room is so small. You can stay at Hotel Grand Park Orchard with same price but better location, better room and free hand phone with free unlimited international call and internet. Then I am so shock because now I just found the hotel charged me SGD 50 and I don't know what for. This is first time for me that hotel charge fee without my permission.
9.3
Location is superb. Price is fine. My room is a bit dusty and a bit smelly. Second day of stay, no complimentary water bottle was given. Everything else is perfect.
10.0
I love this hotel. I can go anywhere because not far from MRT Somerset.
9.7
A great choice to stay in Singapore
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Based on
2,095 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business441
Couples685
Solo travel151
Family535
Friends getaway181
Rating Result
Very Bad
42
Bad
76
Average
174
Very Good
780
Extraordinary
1,023
Palisades42
Poor Customer Service
This is my first time staying here and I decided to send some packages to the hotel. During my stay, I received all of my packages but one which turned out to arrive later than I expected. During my checkout, I told the receptionist that I have one more incoming package and I asked them to keep it for me so I can have someone to come and pick it up a month later. The receptionist said everything will be taken care of and they'll keep it for me. Fast forward one month later, my sister in law came to pick up the package and guess what happened. The hotel decided to send my package back to where it came from!! Nobody even tried to give me the courtesy of calling me or at the very least email me that the package has arrived and at least asked me what to do with it. Nope, none of that, they just decided to ship that thing back without my consent. This is such a poor service from a 4 star hotel. I've stayed at a cheaper hotel and never been treated like this. Now I can't even get my package refunded because apparently the recipient has decided to reject it in the first place. It is safe to say that this will be my last time staying here!
Couples - Nov 12, 2017
petergroovejet
“SIMPLY THE BEST”!!!
Stayed for 3 nights after ‘slumming’ it rather for the first 10 nights at a cheaper option whilst watching the WTA finals. Chose the Club Panorama room. OMG people you have GOT to try one. You are on the top floor so have amazing views only enhanced by floor to ceiling windows. You have access to this amazing lounge on the 19th floor which feels like a private club that offers complimentary food and drink. The place is spotless there’s a fab pool and place to sit on the 19th floor. I have to say I think it was one of the if not the best room I have stayed in in my many years of traveling
- Nov 12, 2017
NZKiwis
Great location
We stayed for 3 nights. I upgraded our room to a deluxe as they were larger than the standard room. But upon checking in, while the room seemed to be a deluxe as it had a full separate bathroom, it seemed smaller than we expected which was disappointing. We were directly across from a stairwell exit and there was a constant door banging of people using the stairs so we asked for a room change due to noise. The second room was much better; away from the stairs and it was bigger than the first room. There’s no doubt this hotel is in a great location for orchard road shopping. The MRT is directly below for getting to others parts of the city. There’s loads of cafes and bars very close for breakfast or dinner. Oriole in 313 Somerset does great coffee and breakfast food. Din Tai Fung across the road in Centrepoint has very good dumplings. The rooftop pool is fabulous with great views of the city and nice seating areas to relax in. I’d also like to thank Sarah on reception for locating some clothing I lost when changing rooms. She went out of her way to help me find the missing article.
Couples - Nov 11, 2017
rongsk
Good location
Reputable hotel, just parallel to Orchard Road, and do not need to pay exorbitant prices. Good and clean and attentive staff. Nearby to all the good places to eat, and well connected with the MRT next door.
Business - Nov 11, 2017
KPC198
Feeling at Home
The hotel is conveniently located, close to metro station, food court, and stores. Staffs are friendly and know all the attractions well. Room is not big as in the USA, but is clean and comfortable. We enjoy the stay very much.
Couples - Nov 9, 2017
See other reviews

Hotel facility

Description

Hotel policy

  • Public Facilities
    • Parking
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • WiFi in public area
  • Food and Drinks
    • Restaurant with AC
    • A la carte breakfast
    • A la carte dinner
    • A la carte lunch
    • Bar
    • Breakfast
    • Poolside bar
    • Snack bar
  • Hotel Services
    • Concierge
    • Express check-in
    • Express check-out
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Multilingual staff
  • Business Facilities
    • Business center
    • Business facilities
    • Computer station
    • Meeting facilities
    • Photocopier
    • Projector
  • In-room Facilities
    • Bathrobe
    • Hairdryer
    • In-room safe
    • Refrigerator
    • TV
  • General
    • AC
    • Family room
    • Non-smoking room
    • Swimming pool
    • Smoking area
  • Nearby Facilities
    • ATM/Banking
    • Hair salon
    • Shops
    • Supermarket
  • Things to Do
    • Fitness center
    • Outdoor pool
    • Pool cabanas
  • Shuttle Service
    • Airport transfer with surcharge
  • Connectivity
    • LAN Internet

      Check-in and Check-out Time

      Check-in: 2:00 PM
      Check-out: 12:00 PM

      Location
      Hotel Jen Orchardgateway Singapore is a hotel in a good neighborhood, which is located at Orchard.

      Not only well positioned, but Hotel Jen Orchardgateway Singapore is also one of hotels near the following Orchard gateway within 0.03 km and 313@Somerset within 0.04 km.

      About Hotel Jen Orchardgateway Singapore

      Are you a shopaholic? Staying at Hotel Jen Orchardgateway Singapore will surely spoil you for numerous shopping centers nearby.

      From business event to corporate gathering, Hotel Jen Orchardgateway Singapore provides complete services and facilities that you and your colleagues need.

      Have fun with various entertaining facilities for you and the whole family at Hotel Jen Orchardgateway Singapore, a wonderful accommodation for your family holiday.

      Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

      The hotel’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Hotel Jen Orchardgateway Singapore exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      Hotel Jen Orchardgateway Singapore is a hotel with great comfort and excellent service according to most hotel's guests.

      Get precious and unforgettable moment during your stay at Hotel Jen Orchardgateway Singapore.

      Additional breakfast are chargeable at SGD 30.00 /person.

      Smoking is strictly not allowed in this property, and smoking area is available.

      Pets are NOT allowed.

      Hotel may accept Late check out, subject to room availability, with additional fee.

      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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