Hotel
/
Singapore (701 Hotels)
/
Orchard (69 Hotels)
/
JEN Singapore Tanglin by Shangri-La

JEN Singapore Tanglin by Shangri-La

Hotels
1A Cuscaden Road, Orchard, Singapore, 249716
See Map

About Accommodation

Read More
Staying at JEN Singapore Tanglin by Shangri-La is a good choice when you are visiting Orchard. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi

What Guests Say About Their Stay

See All Reviews
Strategic Location (5)
Nice Interior (3)
Clean Room (6)
Excellent Service (3)
8.8
/ 10
Bryan C.
Hotel room is nice and comfortable. Swimming pool is very clean! Buffet has a good selection of food and the quality is there!

What's around JEN Singapore Tanglin by Shangri-La

Discover More Places
1A Cuscaden Road, Orchard, Singapore, 249716
Lobby JEN Singapore Tanglin by Shangri-La
Lobby 2 JEN Singapore Tanglin by Shangri-La

Discover More About JEN Singapore Tanglin by Shangri-La

Centrally located on the Orchard Road shopping district and a 2-minute walk from Orchard Boulevard MRT Station

, JEN Singapore Tanglin by Shangri-La offers easy access to Tanglin Mall retail outlets, restaurants and supermarkets. The fun and friendly team is always ready to help you discover local secrets at the hotel’s doorstep – whether a walk to the shops along Orchard Road, a stroll to the UNESCO heritage Botanical Gardens or a bicycle ride exploring the quaint neighborhood of Dempsey Hill. The hotel is also a leading venue for prestigious corporate gatherings or social occasions.

All 565 guestrooms come with the necessary up-to-date amenities so guests can enjoy the hotel’s playful designs and tech-driven experiences that are made to engage. Award-winning on-site dining outlets feature diverse Chinese, Malay and Indian culinary offerings. For recreation, the hotel outstanding spa offers a variety of health and beauty-enhancing treatments. Other facilities include a fully equipped gymnasium, sauna, steam room, massage services, whirlpool and an outdoor swimming pool.

Shangri-La Cares - Your Well-being In Our Care

As part of JEN Singapore Tanglin’s ongoing efforts to create a comfortable and safe environment for our guests, the hotel has a fully vaccinated workforce and embraced a series of enhanced safety standards and precautionary measures under our “Shangri-La Cares” commitment. These hygiene and safe management measures include increased cleaning and sanitising frequency for high touch points areas, use of medical grade sanitisers and disinfectants, contactless check-in and check-out and maintaining safe distancing at all public areas of the hotel. Learn more about our Shangri-La Cares commitment at https://www.shangri-la.com/group/shangrila-cares. JEN Singapore Tanglin by Shangri-La is awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas. Ah Hoi's Kitchen is an SG Clean certified establishment.

All facilities in JEN Singapore Tanglin by Shangri-La

Bar, Cafe and Lounge JEN Singapore Tanglin by Shangri-La
Bar, Cafe and Lounge
Fitness Center JEN Singapore Tanglin by Shangri-La
Fitness Center
Functional Hall JEN Singapore Tanglin by Shangri-La
Functional Hall
Lobby JEN Singapore Tanglin by Shangri-La
Lobby
Accommodation Services JEN Singapore Tanglin by Shangri-La
Accommodation Services

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Mobile
  • Multilingual staff
  • Wedding service

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Cafe
  • Continental breakfast
  • Poolside bar

General

  • AC
  • Ballroom
  • Banquet
  • Cloakroom
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • WiFi in public area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Accessibilty

  • Disabled access friendly
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

In-room Facilities

  • Bathrobe
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Things to Do

  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier

Transportation

  • Bicycle rental
  • Parking with surcharge

Connectivity

  • LAN Internet
  • Free WiFi

Accommodation Policy & General Information in JEN Singapore Tanglin by Shangri-La

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

General Check-in Instructions

Rumpoles Bar Operation Hours : Opening Time: 05.30PM Closing Time : 01:00AM
Read All

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently asked question in JEN Singapore Tanglin by Shangri-La

What are available facilities at JEN Singapore Tanglin by Shangri-La ?
There are top facilites at JEN Singapore Tanglin by Shangri-La such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at JEN Singapore Tanglin by Shangri-La ?
The standard check-in time at JEN Singapore Tanglin by Shangri-La is starting from From 15:00 while the latest check-out time is at Before 12:00
Does JEN Singapore Tanglin by Shangri-La provide breakfast?
Yes, JEN Singapore Tanglin by Shangri-La provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in JEN Singapore Tanglin by Shangri-La

Overall Rating & Reviews

From 609 verified guests reviews
8.6
Impressive
Fantastic
224
Very Good
311
Satisfying
16
Average
58
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
strategic location (5)
nice interior (3)
clean room (6)
excellent service (3)
tasty breakfast (1)
tasty food (2)
See More 6
Sort by
Most Helpful
Category
All
Language
English
Show Reviews with Photos
Abram N.
Holiday
9.7
/ 10
18 Aug 2023
1st time here. The room is cosy, comfortable, clean and modern. We loved the deco. The front counter staff was very friendly and has great initiative. This is called service with passion. Super love this Hotel and the facilities as well as the location. It is right next to the Train station Orchard Blvd and Tanglin shopping mall. Transport is good, groceries and restaurants are right next to hotel, rooms are clean and this hotel has everything we need. Staff are friendly and very helpful, housekeeping too very helpful and keeps room clean. Definitely come back again when we're in Singapore 🇸🇬 Thanks!
Read More
Review photo of JEN Singapore Tanglin by Shangri-La from Abram N.

2 liked this review

ES
Emery S.
Holiday
9.7
/ 10
22 May 2023
It was really a nice place to stay, near to Orchard Road, they have a free bike rental, spacious room with clean bathroom (Please consider to install jet sprayer/washer for the toilet), very friendly staffs (the receptionists and especially the bell boy named Ralph 👍🏻). However, I think the hotel needs more staffs in concierge dept. Since the hotel was already fully booked and need more staffs to care for the guests' luggages. I called for the bell boy on my check out day but no body turned up after waiting for almost 15mins. So, luckily I still could manage to brought down 2 luggages + 1 box. So my point of view, this is the only area of improvement need to be done/considered by the management. Overall, I would definitely and highly recommend the hotel to my family, friends and colleagues. I just wish that I could stay longer to enjoy the free bike rental (next time ya 😉). Thank you!
Read More
Review photo of JEN Singapore Tanglin by Shangri-La from Emery S.
Review photo of JEN Singapore Tanglin by Shangri-La 2 from Emery S.
Review photo of JEN Singapore Tanglin by Shangri-La 3 from Emery S.
Review photo of JEN Singapore Tanglin by Shangri-La 4 from Emery S.
Review photo of JEN Singapore Tanglin by Shangri-La 5 from Emery S.
Review photo of JEN Singapore Tanglin by Shangri-La 6 from Emery S.

1 liked this review

Michelle N.
This is a private profile
Staycation
9.1
/ 10
29 May 2022
In-room dinning and breakfast at J65 experience was awesome. Good service from them. Cons: Due to overwhelming booking 3pm check in / out having a extreme long queue.
Review photo of JEN Singapore Tanglin by Shangri-La from Michelle N.

Like this review?

N
Norwati
Staycation
8.5
/ 10
21 Jun 2022
Had a pleasant experience at JEN. The late check out benefits was great! Use of swimming pool was great as well. Will be back again in the future.
Review photo of JEN Singapore Tanglin by Shangri-La from Norwati N.

Like this review?

SN
Seri N.
Staycation
5.1
/ 10
26 Jun 2022
Summary: Expensive =/= better service or experience. 1) Late check in as the queue is crazy long. No wonder they have late check out at 3pm. Don't be fooled. Paid almost $400, so the service shouldn't be this shabby and slow. Checked in at 5pm. As I was queueing, I overheard some people who were waiting in the lobby, saying that they could only pre-check in because no clean rooms were available. It was that bad. Oh, if you want a room asap, make a big scene and they will let you skip the long line and give you a room first. Unfair huh haha. A Karen complained about the long line and commented "is there a tour group, why is the line so long". Then approached one of the receptionists, made a big hooha, and was given the priority while the rest of us who was earlier than her had to wait ✨. 2) Receptionist says dining credits are not applicable for in-room dining. But in the package I bought, it is applicable. It's even written in the voucher. Told her multiple times but was shut down by her and she looked annoyed. She wasn't even interested to look at my app voucher. Also, she said our check out is at 12pm (let's say we didn't buy the 3pm late check out package), she didn't even bother to compensate us for the long waiting time. Plus, it seems she doesn't know anything about the app package until I pointed out our check out is at 3pm, then she bothers to check and realized it. 3) My room is a twin deluxe/king. But receptionist kept saying I booked a twin deluxe room but will give me a king bed if have. Yes we got the king bed in the end but she acted like we booked only a twin deluxe room and she gave us the king bed out of her own kindness. I said I booked a twin deluxe slash king but she emphasized I booked ONLY a twin deluxe and will give me a king bed if it's available. 4) Self checking in machine does not work. Everyone there who tried, failed. 5) The curtain/sofa in the room smells. Sofa has stains. (Updating this at 4am in the morning: was awakened by rashes on all over my body. My partner is just fine though. Maybe I'm allergic to something they used to clean the bedsheets) 6) TV has cable channels only. Even other hotels with cheaper rates have Netflix/YouTube/screen mirroring. 7) Pillows are comfy. Fluffy and soft. Bed is nice. Had a good rest. 8) although in-room dining is not applicable (lol) I still bought the food. The kway teow and fried rice is very nice. Just sharing, food was given in a takeaway box due to covid restrictions. 9) Shower gel/shampoo/soap smells really good. 10) Was given a room at a high level. 11) Breakfast consists of nasi lemak, pancake, hotdog, hashbrown, prata, mushroom puffs, kaya pau, plain bread, croissant, cupcake, porridge, kway teow + green chilli, salad, fruits, cereal, yoghurt, smoked salmon (lol a lady took almost all in her one plate leaving almost nothing for others. They should have someone manning it and control the portion taken. Otherwise we have someone greedy like her 🙂 Although they topped up, another greedy person comes and took almost everything again) breakfast is great, the restaurant has a nice ambience
Read More
Review photo of JEN Singapore Tanglin by Shangri-La from Seri S.

3 liked this review

DEASY H.
Business
9.1
/ 10
10 Sep 2023
Review photo of JEN Singapore Tanglin by Shangri-La from Hendro S.
Review photo of JEN Singapore Tanglin by Shangri-La 2 from Hendro S.
Review photo of JEN Singapore Tanglin by Shangri-La 3 from Hendro S.
Review photo of JEN Singapore Tanglin by Shangri-La 4 from Hendro S.

2 liked this review

JJ
Jody J. P.
Holiday
10
/ 10
23 Dec 2023
My mom left her mobile phone on the lobby chair of the hotel. One of the hotel staff secured and returned it to us. The Honesty and Integrity is appreciated. Thank you for the good service.

Like this review?

MR
Mr R. N. M.
Staycation
10
/ 10
13 Aug 2023
Very nice service and good clean room will surely stay here again soon ❤.

1 liked this review

CK
Chan K. C.
Staycation
10
/ 10
06 Jun 2022
Friendly and enjoyable stay! Recommend to take those rooms facing the pool view, view is much better!

Like this review?

ZM
Zahwa M.
Holiday
9.7
/ 10
21 Mar 2024
The staff were friendly and super helpful during our stay. The room was nice and comfortable as well.

Like this review?

An icon button
1
2
3
...
5
An icon button

Ready to make up your mind?

Book Your Stay Now
Lobby 4 JEN Singapore Tanglin by Shangri-La

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.