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Orchard (61 Hotels)
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JEN Singapore Tanglin by Shangri-La (SG Clean)
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JEN Singapore Tanglin by Shangri-La (SG Clean)

Hotels
1A Cuscaden Road, Orchard, Singapore, 249716
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the country
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Traveloka
8.5 Impressive
From 593 reviews
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Check our curated reviews for honest descriptions about this accommodation.
Hotel room is nice and comfortable. Swimming pool is very clean! Buffet has a good selection of food and the quality is there!
Bryan C.
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Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Location Info

1A Cuscaden Road, Orchard, Singapore, 249716
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Per Night
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Check-in
Sat, 21 May 2022
Duration
1 night
Guests and Rooms
1 Adult(s), 1 Room
Based on 593 reviews
8.5
Impressive
Fantastic
187
Very Good
314
Satisfying
36
Average
55
Poor
1
Cleanliness
Comfort
Meal
Location
Service
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strategic location (5)
nice interior (3)
clean room (6)
excellent service (3)
tasty breakfast (1)
tasty food (2)
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Language
English
EA
1 Reviews
6.7
/ 10
6.7
Staycation
We took the package for hotel breakfast and $ 68 dining vouchers. The breakfast was okay. The usual standard and I would say it's up to standard for hotel breakfast. But I cannot say that for the lunch. Took more than 30min to serve lunch and what came out was cold and hm not close to even normal. Check-in took us close to an hour because the agent did not register our stay with the hotel and no record was found. Rather frustrating but an hour additional was given to us. But the overall stay is still a pleasant one if I take away the above largely because the location is OK for me.

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YS
1 Reviews
8.8
/ 10
8.8
Hotel room slightly smaller, but amenities, food is good, great service too!

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TS
5.7
/ 10
5.7
Staycation
Check-in at 4 pm (off-peak), had to wait 30 mins to get served. All guest relations officer seems like they were new or they don't know their stuff. Keep having to cross-reference with each other. Another 15 mins just to get a carpark coupon. The staff that handled our check-in, did not bother to share the terms of our package and just ran through the check-in and out dates and this resulted in us not knowing the $ 68 dollars credit was given daily. When I asked he still mentioned it 1 time per stay when in actual fact was once per day. So we did not manage to use $ 68 as we stayed for 2 nights. It was also my parent's anniversary so I got them to send a cake, however, mentioned it twice and they said they would send it. Both times did not happen, my parents received nothing. I am totally fine if the hotel tells me they do offer anniversary cakes, but both times, two different staff said they will send it up but nothing was sent. When my parents checked out, they had to pay a balance as they had dinner in the hotel after deduction of the $ 68 credit they should be paying $ 45 but there was an additional $ 33 charge. When I questioned what was charged for this $ 33 the guest relation mentioned that she didn't know. Not until the later part when she opened up the bill to show my parents to find out they were double charged. Disappointing, don't bother to go if you want a relaxing getaway.

1 liked this review

TC
2 Reviews
6.1
/ 10
6.1
Staycation
We booked the club room, expecting club lounge to be opened. But the replacement is not acceptable, staff does not seem to know what is included at Jen to go, we were left by ourselves at the restaurant, had to go find the service crew when it was already the limited time for club service. Afternoon tea was atrocious, and you call this Mid day culinary delights! Not recommended.

1 liked this review

CN
2 Reviews
8.5
/ 10
8.5
Staycation
Enjoyable, child-friendly, cozy like home except carpark need improve. No bathrobe in the rooms and more towel require. Overall I love it.

1 liked this review

G
1 Reviews
8.8
/ 10
8.8
Nice room and easy to go to orchard road area

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TA
2 Reviews
8.5
/ 10
8.5
Business travel
The room is comfortable and is one of my favorites hotel in spore

1 liked this review

ST
1 Reviews
9.7
/ 10
9.7
Business travel
Best hotel ever, will of course be back to this hotel when in spore

1 liked this review

CN
6.3
/ 10
6.3
Medical Travel
The room is not as tidy as usual.. especially the room's floor.

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RS
2 Reviews
9.4
/ 10
9.4
Family vacation
Loved the hotel ambience, staff were nice too. Location wise it is a bit far from MRT stations so definitely need to do a lot of walking. They provide a shuttle every 1 hour however it is sharing with Shangri-La so when I tried to go on the shuttle, it was already full.

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Hotel only accepts guests with minimum age of 18.

Deposit is required during check-in using cash, or credit card.

Hotel Description
Check-in and Check-out Time
Check-in: From 15:00
Check-out: Before 12:00

Centrally located near the Orchard Road shopping district, JEN Singapore Tanglin by Shangri-La offers easy access to Tanglin Mall retail outlets, restaurants and supermarkets. The fun and friendly team is always ready to help you discover local secrets at the hotel’s doorstep – whether a walk to the shops along Orchard Road, a stroll to the UNESCO heritage Botanical Gardens or a bicycle ride exploring the quaint neighborhood of Dempsey Hill. The hotel is also a leading venue for prestigious corporate gatherings or social occasions, with free shuttle buses to Orchard Road, Suntec City and the Shenton Way business district.

All 565 guestrooms come with the necessary up-to-date amenities so guests can enjoy the hotel’s playful designs and tech-driven experiences that are made to engage. Award-winning on-site dining outlets feature diverse Chinese, Malay and Indian culinary offerings. For recreation, the hotel outstanding spa offers a variety of health and beauty-enhancing treatments. Other facilities include a fully equipped gymnasium, sauna, steam room, massage services, whirlpool and an outdoor swimming pool.

Shangri-La Cares - Your Well-being In Our Care

As part of JEN Singapore Tanglin’s ongoing efforts to create a comfortable and safe environment for our guests, the hotel has a fully vaccinated workforce and embraced a series of enhanced safety standards and precautionary measures under our “Shangri-La Cares” commitment. These hygiene and safe management measures include increased cleaning and sanitising frequency for high touch points areas, use of medical grade sanitisers and disinfectants, contactless check-in and check-out and maintaining safe distancing at all public areas of the hotel. Learn more about our Shangri-La Cares commitment at shangri-la.com/cares. JEN Singapore Tanglin by Shangri-La is awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas. Ah Hoi's Kitchen is an SG Clean certified establishment.

Hotel Policy

Additional breakfast are chargeable at SGD 37.66 /person.

Breakfast time start from 06:30 until 10:30.

Smoking is strictly not allowed in this property, and smoking area is available.

Pets are NOT allowed.

Rumpoles Bar Operation Hours :
Opening Time: 05.30PM
Closing Time : 01:00AM

Facilities
Hotel Services
  • Bellhop
  • Concierge
  • Money changer
  • Express check-out
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Mobile
  • Multilingual staff
  • Wedding service
  • 24-hour Receptionist
Food and Drinks
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Cafe
  • Continental breakfast
  • Poolside bar
General
  • AC
  • Ballroom
  • Banquet
  • Cloakroom
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free
Public Facilities
  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • WiFi in public area
Nearby Facilities
  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket
Accessibilty
  • Disabled access friendly
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
In-room Facilities
  • Bathrobe
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV
Things to Do
  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna
Transportation
  • Area shuttle
  • Bicycle rental
  • Parking with surcharge
  • Shopping center shuttle
Business Facilities
  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
Connectivity
  • LAN Internet
  • Free WiFi
Shuttle Service
  • Airport transfer (surcharge)
  • Airport transfer
Family-friendly Facilities
  • Kids club
Kids and Pets
  • Babysitting with surcharge
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
See other 61 Hotels in Orchard