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  5. Shangri-La Hotel Singapore

Shangri-La Hotel Singapore

Hotel
22 Orange Grove Road, Orchard, Singapore, Singapore, 258350
Lobby
Lobby
Bar, Cafe and Lounge
Exterior / Building
Swimming Pool
See all photos
Impressive
8.9/10
According to 15 guests
You get everything you expect for. Good breakfast and big space of the room for my family. It's became our family favourite hotel in Singapore.
Suparmi L. S.
See all reviews
Based on 5,093 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
Tanglin Shopping Centre
(0.46 km)
The Forum Shopping Mall
(0.55 km)
Royal Thai Embassy
(0.64 km)
Far East Shopping Centre
(0.69 km)
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Review by Traveloka users
Review

Based on 7 reviews

8.9
Impressive
Fantastic
9
Very Good
3
Satisfying
2
Average
1
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
9.4
- Business travel
It's a great place to stay.
10
- Business travel
Thank you for this great experience to stay at this magnificent hotel. I feel grateful.
Translated by Google
10
Fantastic!! highly recommended. staff service all fantastic
7.0
- Leisure
Her hotel was nice and the location is also good, good service, good morning meal, just everything is fine
10
- Family vacation
Very comfortable and the hotel does indeed provide the best facilities.
9.7
- Family vacation
Hotel nya bersih, staf nya ramah.
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Based on
5,093 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business1,317
Couples1,871
Solo travel236
Family1,125
Friends getaway274
Rating Result
Very Bad
74
Bad
96
Average
265
Very Good
928
Extraordinary
3,730
RamyaSmruthi
Best part of the trip
Been in shangri-la for 4 days and loved each and everyone of it. Out of the 4 days I had to eat out on one day and that was a mistake. The food is delicious. The room was cosy and came with a view. Room service was prompt. Housekeeping excellent. Thank you for being a home away from home.
Business - Nov 20, 2017
lisandchris2015
Superb Hotel in beautiful gardens
This hotel is very well managed. The staff are very attentive and helpful and everything is done with good grace.The lobby and bar areas are spectacular. The breakfast was very comprehensive and well presented.We didn’t eat any other meals there but they were available. The hotel is set in beautifully maintained gardens with an attractive orchid house.It’s a little out of town but taxis are plentiful and reasonably priced.We would highly recommend this hotel.
Couples - Nov 18, 2017
Dries526
Renovated
Just spent two nights at the renovated Shangri La Hotel Singapore. Receives aan upgrade when checking in. What a difference. The room was completely up to date. As always a nice stay. Beautiful view from the 24th floor. Also the Horizon Club received aan upgrade.
Business - Nov 17, 2017
129natalie
Excellent place
A most wonderful place to stay at. Definitely would stay there again. Service was excellent and hotel was very clean. It is walking distance from the centre. Although I didn’t swim but swimming pool looked amazing. They seemed to do water aerobics in the morning for who ever wanted to join in. There were restaurants and coffee shops in the hotel to suit individual needs. Truly loved the place .
Couples - Nov 17, 2017
yzlimteng
Lousy Concierge with no sense of customer service
Shangri La had never failed me in all the countries that I had stayed with them but this was totally disappointing! I was celebrating my wedding anniversary and my wife birthday yesterday at Chi Spa. We had a 1.5 hour massage which I partially paid via my Golden Circle points. After paying the final bill at Chi, I requested for a complimentary car park coupon which I was given one by the Spa counter. Then when we were exiting the car park, the complimentary ticket machine read my coupon as expired. I took a closer look and it was indeed expired 2 days ago. Hence i parked my car and headed to the concierge at the lobby instead of going all the way down to the Chi Spa which was 2 floors down However, I was totally shocked by Mr Rajagopal Rajkumar (Chef Concierge) who refused to exchange my complimentary car park coupon. He stated that the Shang and Chi Spa were different. I was surprised and had no choice to head down to the Spa. The Spa counter lady was so sorry about giving me the expired coupon but was surprised that the concierge refused to exchange as Chi Spa belongs to the Shangri La. After taking my coupon from the Spa, I went back up to ask Mr Rajagopal Rajkumar why did he refuse to exchange. He was not apologetic and stated that the Spa coupon was for 3 hours of complementary car park but the Concierge was for full day. Hence he could not exchange. I mentioned that I did not even spent 3 hours in the Hotel, what's the difference between the complementary coupon issued by the Spa or the Concierge? And he did not even ask if I was in Hotel for more than 3 hours. I was so angry that I asked for his name and he gave me his card. Again... not a single "Sorry" was mentioned. If I was not in a rush for my lunch appointment, I would had called for the GM or Front Desk Manager to sort this out. Totally disappointed with Mr Rajagopal Rajkumar, the Concierge and Shangri La. I hope that this type of lousy customer service can be sorted out!
Couples - Nov 16, 2017
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Hotel only accepts guests with minimum age of 18.

Deposit is required during check-in using cash, or credit card.

Hotel facility

Description

Hotel policy

  • Food and Drinks
    • A la carte breakfast
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Bar
    • Beach Bar
    • Breakfast
    • Breakfast and dinner
    • Breakfast and lunch
    • Buffet breakfast
    • Breakfast served to the table
    • Breakfast with surcharge
    • Brunch
    • Buffet dinner
    • Buffet lunch
    • Cafe
    • Continental breakfast
    • Dining area
    • Gala dinner
    • Gluten-free meals
    • Hot breakfast
    • Poolside bar
    • Set menu dinner
    • Set menu lunch
    • Snack bar
    • Snacks
    • Dietary menu
    • Vegetarian meal
  • Hotel Services
    • Bellhop
    • Concierge
    • Money changer
    • Doorman
    • Early Check-in
    • Express check-in
    • Express check-out
    • Front desk
    • 24-hour Receptionist
    • 24-hour security
    • Late check-out
    • Laundry service
    • Luggage storage
    • Medical service
    • Mobile
    • Multilingual staff
    • Porter
    • Tours
  • Public Facilities
    • Parking
    • Coffee/tea in lobby
    • Coffee shop
    • Early check-in
    • Elevator
    • 24-hour room service
    • Late check-out
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Things to Do
    • Barbecue
    • Children pool
    • Fitness center
    • Garden
    • Hot tub
    • Library
    • Massage
    • Outdoor pool
    • Sauna
    • Spa
    • Steam room
  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Refrigerator
    • Separate shower and tub
    • Shower
    • TV
  • General
    • AC
    • Ballroom
    • Banquet
    • Connecting rooms
    • Family room
    • Non-smoking room
    • Swimming pool
    • Smoking area
    • Smoke free
  • Business Facilities
    • Business center
    • Business facilities
    • Computer station
    • Conference hostess
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
    • Theatre/auditorium
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Gift shop
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • Shuttle Service
    • Airport transfer with surcharge
    • Cruise shuttle with surcharge
    • Ferry terminal shuttle
    • Ferry terminal shuttle with surcharge
  • Accessibilty
    • Accessible bathroom
    • Accessible parking
    • Wheelchair accessible
  • Connectivity
    • Internet point
    • LAN Internet
    • Free WiFi
  • Kids and Pets
    • Babysitting with surcharge
    • Highchairs
  • Transportation
    • Area shuttle
    • Shopping center shuttle
  • Sports and Recreations
    • Aquafit
    • Fitness

    Check-in and Check-out Time

    Check-in: 2:00 PM
    Check-out: 12:00 PM

    About Shangri-La Hotel Singapore

    Upon arriving at Shangri-La Hotel, Singapore, you will leave the hustle and bustle of the city behind you.

    Set amidst 15 acres of lush greenery, Shangri-La Hotel, Singapore, is a place like no other. Consistently voted as one of the best hotels in the world, this is where the legendary Asian hospitality of Shangri-La began. The story continues with you.

    With luxurious guestrooms and suites in three distinctive wings, this place is where you will find your own Shangri-La.

    Tower Wing - A Contemporary Retreat in the City

    Part of the first Shangri-La Hotel in the world, the iconic Tower Wing first opened in 1971 and established the standard for the unparalleled signature Shangri-La experience of today. Inspired by the famed utopia in author James Hilton's Lost Horizon, the name Shangri-La has become synonymous with paradise.

    Garden Wing - An urban resort inspired by nature

    Discover a tropical sanctuary and a world of pure contentment in the Garden Wing. Surrender to serenity and delight in elegant surroundings that exemplify the tranquil ambience of our 15 acres of lush landscaped gardens.

    The ultimate urban resort in Singapore, the Garden Wing underwent an extensive SGD 68-million renovation to create 158 spacious guestrooms and suites that feature warm and welcoming interiors inspired by nature. Soothing sounds from the cascading waterfall, graceful koi swimming in the ponds and verdant surroundings with child-friendly amenities comprise the perfect setting for creating memories that will last a lifetime.

    Valley Wing - A prestigious sanctuary

    The accommodation of choice for heads of states, captains of industries and discerning travellers, the Valley Wing epitomises the very best of luxury accommodation in Singapore. With 131 beautifully furnished guestrooms, including 26 suites, this elegant wing's exclusivity is experienced as soon as guests arrive at the private lobby.



    All guestrooms feature free Internet access, cable TV channels,tea/coffee maker, and ironing facilities. At the same time, get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    Shangri-La Hotel Singapore is a hotel with great comfort and excellent service according to most hotel's guests.

    Get precious and unforgettable moment during your stay at Shangri-La Hotel Singapore.

    Hotel may accept Late check out, subject to room availability, with additional fee.

    Hotel may accept Early check in, subject to room availability, with additional fee.

    Pets are NOT allowed.

    Smoking is strictly not allowed in this property

    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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