Hotel Zenit San Sebastián

Front desk staff were not helpful. Not happy and friendly as front of the line staff should be! There was a big ball of hair on our bath towels…absolutely disgusting.

Avoid. A so-called “four star” hotel. What a joke. On the edge of town, in a dodgy housing project. They still charge €18 a night to park in what must be the worst hotel car park in Europe - dark, with pillars everywhere. The hotel insists on a credit card guarantee in case you should take a €2 bottle of water from the room - of course, a 4 star hotel but they don’t provide water. The room, assuming you can get in because of the low quality card that doesn’t operate when it’s not held in *exactly* the right spot, is appallingly designed and poorly maintained. The coat hanger in the entrance way gave way immediately, very poor work. If you want to make tea you have to find the kettle and then move it to another part of the room for power. Of course there’s no milk, nor even a stirring stick for your beverage. Bath robes with tears and rips. A shower that requires luck and perseverance to operate. An onsite restaurant that doesn’t operate on the weekend, because if you happen to arrive on a weekend and want food in this remote location, well, tough luck. Finally, as at least one other person has noted, staff who will call in the local traffic police mafia to fleece tourists of money for having the gall to park in a no exit lane way unused by pedestrians outside the hotel. On the night this happened to me, the hotel staff said they couldn’t help and hadn’t called the extortionists, but right after I saw the same person chatting to the cops. Wonder why…avoid avoid avoid

Great service

New, clean, modern property with well-appointed rooms. Quiet location in a commercial area. Easy access to main roads, but a 20-minute walk to the beach or Old Town. Perfect for business travellers, or for tourists happy to walk.

Well-designed hotel with helpful staff and easy parking. Location could be ‘far’ for those who prefer to be central, but Zenit offers transport options and it was ideal for two 40/50-year-olds who enjoy walking and more local, less touristy neighbourhoods. Free bottled water in the room would have been nice.

Lovely modern hotel. The location was on the edge of the city but everything was walkable. Nice bar with reasonable prices. Good breakfast selection. All in all a good choice.

Staff very helpful they told us every things to do in the area. Very polite. Breakfast excellent

Overall this is a top notch hotel - we stayed in a suite so perhaps slightly higher expectations, but these were exceeded for sure.

Room good and bed comfortable

Good room and great bed Breakfast not good value in my opinion

Very nice hotel. Location is very good, and even with the local street repairs, it was still easy to get to. Breakfast was great. Plenty of options to choose from

Modern, clean, great service. Breakfast was convenient with many options. There is some construction in the area but the rooms are quiet. The walk to old town takes about 15 minutes

Good food and breakfast. Fantastic service from staff.

Room was clean. Needed more towels

Spacious room, nice bathroom, good bed although we had twin beds despite requesting double. Breakfast was good, but not exceptional. The surrounding area didn't make us feel safe though. And the value for money wasn't great compared to many of our other stays in Spain.

Expensive for what you get. Beds are uncomfy, rooms basic. Right by a loud road. Jacuzzi out of order with no explanation why.

Clean and well maintained property. The stuff was very helpful. Breakfast has a good amount of options. The bed was ok and they had huge pillows that in my opinion were a kind of uncomfortable, but not a dealbreaker.

My only and big disappointment was my bed i feel that is time to get some new mattress my was very uncomfortable

Good hotel

This hotel was a great choice. It has a modern and fresh feel, with very a polite and helpful reception team. The hotel was incredibly clean....which is a wonderful feeling as a guest. The only downside is the location, but it was an easy bus ride to the old town.