Room Mate Collection Helen Berger

Honestly we cannot fault our stay in any way at all. It all starts with the reception desk staff and they were found to be incredibly helpful and ever so friendly. I cannot recall their names but both the young man and young lady were awesome. The room itself was also fantastic. Plenty of space to move around. A really comfortable large bed with a pillow menu also available. The bathroom was also faultless with one of the best tropical showers I have ever used. We asked for a quiet room and that's exactly what we got, so we slept well. Breakfast was also great. We typically went down early when the breakfast area was almost empty. It was busier the last day but we went down much later. All of the staff there were very friendly and accommodating. The breakfast food options were also great with a menu option available to allow one to sample a cooked breakfast with varying options. Cereals, fruit, cold meats, cakes also available. The hotel also has a restaurant serving food all day. We only had our evening meal there on one occasion but it was lovely. We recommend the 'fish and chips'. The location of the hotel is great - being only 10 minutes away from both a main metro station and the Cathedral. Its a really lovely boutique hotel and we would highly recommend it for anyone looking for a lovely, comfortable, centrally located hotel in Valencia. Thanks so much for giving us such a lovely memorable stay.

Lovely superior rooms , great breakfast, bar and restaurant - highly recommend!

My experience was really good. The staff is super friendly and helped me on my few requests. Will totally go back whenever I’m in Valencia. Also the restaurant is great as well.

Room was spotless with great amenities. The only negative was a cold tiled floor in a cold bathroom in December, no heating in the bathroom.

Excellent location, very comfortable & luxurious hotel room. Very attentive reception staff!

Very Disappointing Stay — Poor Service and Unfulfilled Promises Unfortunately, our experience at this hotel was very disappointing and fell well short of expectations. Despite being advertised as a luxury boutique hotel, it felt far more like a standard business hotel. The rooms are small, although the bathrooms are large and the showers excellent — powerful and modern. Sadly, there was a persistent drain smell coming from the bathroom that also affected the bedroom. Our family, staying in another room, had the same issue, so it seems to be a wider problem. There is also ongoing construction directly across the street, starting early and continuing late, making it hard to get a peaceful night’s sleep. The only real positives were the cleanliness of the rooms and the excellent housekeeping staff. Breakfast was decent, with good allergen information and a pleasant atmosphere, though the cooked dishes were inconsistent — the poached eggs were underdone one morning and overdone (and very slow to arrive) the next. The gentleman serving at breakfast was lovely and one of the few genuinely warm members of staff we encountered. In contrast, the reception staff were cold and unaccommodating. Before our stay, I emailed twice (once in English and once in Spanish) to mention we were visiting for my 40th birthday and asked if the hotel could do anything small to mark the occasion. I never received a reply. When I enquired about this on arrival, I was simply told, “Sorry you didn’t get a r

Wonderful staff

Excellent choice!

Fantastic stay — and I have a very high bar!

Hotel staff were amazing, very helpful and kind. Location is very convenient and safe.

Lovely stay.

Great little hotel with a wonderfully comfortable bed & pillows. Nice amenities and towels, too. Great decor and a good restaurant and bar.

Great location, great food, great staff...

Excellent in every respect - the staff are outstanding, so helpful and literally treat you like royalty - room was spotless and beautiful - bathroom equipped with hairdryer and straighteners - close to town - great bar, will definitely come back - loved it !

Great location, well presented, clean sunny rooms with a nice balcony

Great location , fantastic staff, beautiful rooms, yummy food. I can highly recommend this hotel - we loved it 😊

Liked position , wonderful staff , food pretty good. Disliked Narrow room, draft in lounge next to doors. Lift slow

Robbie helped me get my parking app to work properly and that was appreciated. The pregnant lady at the reception was so nice and gracious. The staff in the restaurant and bar were fantastic. Kudos to our server Alicia. Thanks it was a great visit!

This hotel has a great location, friendly staff, spacious rooms, an excellent breakfast and rooftop space! Would recommend it!

Lovely hotel - small but had everything we needed (great hairdryer). Breakfast was really good - staff remembered what we liked. Right in the middle of the old part of town with all the shops five mins away. Hop on hop off bus stop just around the corner. Rooms kept really clean - BBC news channel available on the TV. Shower was amazing.