Hapimag Resort Interlaken

It was an amazing exepwrience Great lovation with all facilities and transportation

Wonderful place to stay, the room was clean and comfortable, the breakfast was delicious and the location was perfect!

Great location, friendly staff and conveniently located. Great for any group size.

Out dated room and not very clean Staff are nice and friendly Ok breakfast Family friendly

Great facility at the great location.

Not worth the price charged. No house keeping.

There was no body wash or conditioner provided in the rooms, only shampoo, which we were told to use as body wash as well. The dish soap was essentially water with only a small amount of soap in it and appeared to be diluted by about 90%. When we asked for it to be replaced, we received the same watered-down product again. The second bed was a sofa bed with loose parts, causing it to make noise whenever someone moved. There was also no air conditioning, and the rooms were outdated and in serious need of renovation. Overall, the accommodations did not meet reasonable expectations for comfort or cleanliness.

None

Staff is very courteously and location of hotel was fantastic.

It is an amazing hotel 🙂

Good place but very expensive

Hapimag really knows what travelers need, hotel plus apartment. The amenities and staffs are the best in Europe so far we have traveled. We will stay again in one of Hapimag and let our friends and families know about this hotel in Europe . Danke schoen!

Check in was great very friendly and helpful having an apartment rather than a hotel room was just the right thing for a four day stay. Everything was there that you needed. Would definitely recommend if you are staying in Interlaken

Location is convenient and staff are friendly / helpful. The negatives are lack of air conditioning during the summer. Tough during the heatwave. Also, we had to wait 2.5 hours for check in when we arrived as they weren’t able to finish cleaning until almost 7 pm.

We mostly like everything about the stay, apartment size, amenties, location and proximity to Interlaken OST station. We were disappointed by the attitude of the restaurant staff at the hotel, especially one male staff member who seemed particularly rude. Either the staff need etiquette training or English language training. “I don’t care” is how this male staff member reacted to a situation. I have never heard any hotel staff member , anywhere in the world.

This property felt much more like a motel than a hotel. The room was stocked with two small bars of cheap soap, and the towels were thin, rough, and scratchy. The most disappointing part was the pool experience. The hotel does not provide pool towels, and when I asked the front desk for one, I was told to either use the towels from my room or pay 9 CHF for an additional towel. Their solution was that I could simply exchange my room towel afterward. For a hotel that markets itself as a full-service property, this felt unnecessarily cheap and inconvenient. Pool towels are a basic amenity at most hotels, and charging guests extra or expecting them to carry their room towels to and from the pool is something I would expect from a budget motel, not a hotel in Switzerland. The hotel itself was clean enough, but the constant cost-cutting showed up in small details throughout the stay. The overall experience felt far below what the price and presentation suggested. I left feeling like I had paid hotel rates for a motel-level experience. I would not stay here again and would not recommend it to friends or family.

The check in staff were extremely helpful and kind. The property is wonderfully located near the tram up to Harder Kulm, and the views of the surrounding river and mountains are a treat. I opted to include breakfast in our stay and it was well worth it; an array of options and the food was delicious. The property has a concierge who helped me plan my day with information on how to get to sites, and the opportunity to purchase my train tickets on site. I have nothing but great things to say about all those with whom I interacted, the comfort of the room, and the lovely locale. Would definitely stay here again. Thank you Hapimag staff!

Love this hotel I will definitely be back it is so clean and comfortable. One thing I will say is that the breakfast is absolutely disgusting, jf that was different this would be an amazing hotel

Breakfast was good,clean and very friendly staff . Easy to go anywhere from this location.

everything was awesome . bigger rooms , nice breakfast. front desk arranged packaged breakfast previous night cause we are leaving the next morning before 7AM. that was nice . also this is very centrally located , can see all the paraglides landing