Schweizerhof Pontresina

Excellent quality, would happily stay again

The mountain views from the balcony is amazing.The fresh air is very refreshing.Loved the wooden closet doors a nd the way the sink is hidden, unique.The feel of the hotel is a mixed of a cabin and modern architecture.Very appealing and appropriate to its location.Staff are very nice and food is good.Very clean too, nice smell along the hallway.And the restaurant is a plus.

This hotel is exceptional. The staff was super friendly and helpful. From the time we arrived they were very welcoming and happy to answer any questions we had about trains, buses or excursions. The room was fantastic. Super clean, high end amenities and great views from our outside balcony. The breakfast was delicious. My two teenagers, my husband and I were pleasantly full with all the options available. I highly recommend this hotel.

The views from the hotel are amazing. The staff was so welcoming and nice. The room was comfortable and clean. Our stay included public transportation cards and free ride up Diavolezza which was a nice surprise. There’s a beautiful path to walk behind the hotel.

Meticulously maintained hotel at a perfect scenic location. Friendly staff. Incredible experience.

Great place.

Good location in Pentrosina area. Breakfast is good, quite variety.

We arrived in heavy rain and the lovely reception staff went and got us towels to dry off before even starting to check us in. Our room was very comfortable. We had a very nice meal in the restaurant and an excellent breakfast. The lady who looked after us in the restaurant for both meals was very nice too. We appreciated the option of a hotel taxi to the railway station after checking out, but coming in we hadnt pre booked, so the bus 602 from the railway station to the first stop A to the post office worked well and drops you about 300m from the hotel. We had a short but extremely pleasant stay here.

Good breakfast, clean rooms, perfect hotel.

Wonderful hotel. Everything was excellent, the staff, the room and the breakfast. Would happily return.

Wow! Nice comfy room, fabulous breakfast and they gave us free lift tickets for nearby hike lifts. Loved the town.

The staff was friendly and helpful and the facilities were excellent We only had a short stay but it was very pleasant.

The hotel has good facilities in an amazing location. Staff provided us with a taxi to pick us up from the train station. I would recommend

Lovely hotel not too far from the train station. On check in we received transportation passes for the local bus & train. Wonderful breakfast and delicious dinner. Our room was large, clean and very comfortable.

We came in very late and they were very understanding and helpful, the room turned out to be a mini suite with a bard room and sitting room and bathroom, comfy bed, Mountain View, lots of cupboards and closets, good food in restaurant, free bus and train passes with two day stay. Really lovely place!

We had a wonderful stay at this hotel.

The property was very nice and clean. A couple issues: There was no hot water in the shower. We called the desk and whoever answered sounded like they just woke up and I am sure that is what happened. We asked about the hot water, we were told since we were up so early no one else was using the water and to let it run for five minutes, it never got hot. One checkout it was like the lady never checked anyone out before, we were under a time constraint and there was no sense of urgency. We asking for help getting to the train station for the Glacier Express train, they never heard of it and directed us to the wrong train station, they told us to take the bus and told us the stop was next door, we waiting there and the bus just drove on by. We actually had to go down the street to another hotel and get proper help. If not for the two ladies at the desk, the stay would have been great. They almost made us miss our train!! No sense of urgency at all!

Our room was big with a great mountain view. Buffet breakfast had plenty of options. The hotel gives you a free bus pass for the area which is very useful. The Thai DECO restaurant was excellent

Terrible customer service!!!! We booked one night stay at this hotel and could not arrive due to an accident on the way. We called, explained the situation was told the hotel needs to charge the night regardless of the situation, which we understand. We are trying for days asking the hotel to send us a receipt ( that show how we paid) so the insurance can give us the refund. We are just being ignored and ignored!!! Terrible!!!!

Buffet dinner and breakfast were both excellent.