The Guesthouse by the Hey Hotel

Hotels
7.4
/10
Pleasant
227 reviews

What Guests Say About Their Stay

Jane Marie
10.0
/ 10
We had a pleasant stay at the Hey Hotel. The staff were welcoming and very helpful (especially PASCHAL, Andrew and Olivier). the room was clean and comfortable. The only thing I would suggest is adding better lighting in the loft area. Overall, a great experience and we would stay there again.
CYNTHIA
10.0
/ 10
At first, I thought we were at the wrong place! It doesn’t look like the typical hotel that we know and the building is old. We were welcomed with a vintage elevator. Our kids were scared to get in but honestly, it was a different but kinda fun experience. When we arrived their lobby was a mess! There were boxes everywhere. The lady receptionist was very nice and accommodating. Since we arrived a little early, she let us store our luggage so we can explore while waiting for our room to be ready. After few hours, we went back to check in, and wow! What a surprise! It’s like a different hotel. It was organized and clean! When we got our keys and enter our room,
Dona
10.0
/ 10
Internet seemed off and on. No air conditioning but sooo glad there was a fan
In the Area
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Höheweg 7, Interlaken, Interlaken-Oberhasli District, Canton de Berne, Switzerland, 3800

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Staying at The Guesthouse by the Hey Hotel is a good choice when you are visiting Interlaken. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Guesthouse by the Hey Hotel

Höheweg 7, Interlaken, Interlaken-Oberhasli District, Canton de Berne, Switzerland, 3800
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Discover More About The Guesthouse by the Hey Hotel

Location


Staying at The Guesthouse by the Hey Hotel is a good choice when you are visiting Interlaken.

About The Guesthouse by the Hey Hotel

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at The Guesthouse by the Hey Hotel.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Guesthouse by the Hey Hotel exclusively for you.

With all facilities offered, The Guesthouse by the Hey Hotel is the right place to stay.

All facilities in The Guesthouse by the Hey Hotel

Others The Guesthouse by the Hey Hotel
Others

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box

Hotel Services

  • Tours
  • Luggage storage
  • 24-hour Receptionist

Things to Do

  • Romantic proposal packages
  • Shops

Food and Drinks

  • Bar
  • Breakfast

Connectivity

  • Free WiFi

General

  • Banquet

Business Facilities

  • Meeting facilities

Sports and Recreations

  • Ski storage

Accommodation Policy & General Information in The Guesthouse by the Hey Hotel

Important Note
  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

The check-in location differs from the property location. Check-in location: [Höheweg 7, 3800 Interlaken]. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 16

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Guesthouse by the Hey Hotel
60
Another facilities in The Guesthouse by the Hey Hotel
Others, Safety deposit box, Tours, Luggage storage, 24-hour Receptionist

Frequently asked question in The Guesthouse by the Hey Hotel

What are available facilities at The Guesthouse by the Hey Hotel?
There are top facilites at The Guesthouse by the Hey Hotel such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Guesthouse by the Hey Hotel?
The standard check-in time at The Guesthouse by the Hey Hotel is starting from From 15:00 while the latest check-out time is at Before 11:00
Does The Guesthouse by the Hey Hotel provide breakfast?
Yes, The Guesthouse by the Hey Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Guesthouse by the Hey Hotel
The Guesthouse by the Hey Hotel has a 3.0-star rating.
How many rooms are available at The Guesthouse by the Hey Hotel
The Guesthouse by the Hey Hotel has 60.
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More Reviews from Other Guests in The Guesthouse by the Hey Hotel

7.4
Pleasant
From 221 reviews
Cleanliness

8.0

Room Comfort

7.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
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Traveler Reviews The Guesthouse by the Hey Hotel

Number of reviews per page
20
40
Top reviews
Lina
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Easy access to Train Station, quite and friendly staff
Gaurav
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The room service didn't clean the room even once during the 5 days stay even when reminded on the front desk. Location is great though for commute, grocery and restaurants.
Jane Marie
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a pleasant stay at the Hey Hotel. The staff were welcoming and very helpful (especially PASCHAL, Andrew and Olivier). the room was clean and comfortable. The only thing I would suggest is adding better lighting in the loft area. Overall, a great experience and we would stay there again.
Naveen
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was hot summer and room didn’t have AC
Jacky
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is clean and convenient to transportation. The onlh thing we are not prepared was there is no air condition inside the room.
Dzmitry
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The location of the hotel is in a great area, located in the heart of the city. Everything close by. The rooms on the other hand were tiny and the beds were uncomfortable.
CYNTHIA
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

At first, I thought we were at the wrong place! It doesn’t look like the typical hotel that we know and the building is old. We were welcomed with a vintage elevator. Our kids were scared to get in but honestly, it was a different but kinda fun experience. When we arrived their lobby was a mess! There were boxes everywhere. The lady receptionist was very nice and accommodating. Since we arrived a little early, she let us store our luggage so we can explore while waiting for our room to be ready. After few hours, we went back to check in, and wow! What a surprise! It’s like a different hotel. It was organized and clean! When we got our keys and enter our room,
Read More
Diana
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Guesthouse lacks the amenities of the main hotel. Our room lacked a coffee maker and or tea kettle, leaving us unable to make coffee. The hotel provided a small coffee urn, but it was empty by 8:30 AM and not refilled. The bed was uncomfortable, with only one small pillow per guest. Additionally, there was no air conditioning, and leaving the windows open made the room noisy and lacked privacy due to the rooms directly across the narrow street. Overall, I would not recommend this place and would not pay the price for a 4-star hotel when it is more akin to a 2-star establishment.
Read More
Gary
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The property has no air conditioning and therefore unpleasant on the 30 plus degree days. Walk in bath / shower was slippery and unsafe. Suggest anyone over 60 avoid the place. No love in this place by management.
John
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The location was ideal for our stay
Nihad
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good hotel in the center of the city.
Dona
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Internet seemed off and on. No air conditioning but sooo glad there was a fan
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We stayed at the Hey Hotel in Interlaken in mid-August and booked three quadruple rooms for our family. The location is excellent, right in the heart of town, and the service was very good—staff were friendly and helpful throughout our stay. However, the rooms were extremely hot during the summer. While fans were provided, they weren’t sufficient to make the rooms comfortable, and the lack of a fridge or cooler made it even more challenging, especially for a family. Despite the great service, the heat made our stay difficult. We would not recommend this hotel during the summer months. I do not recommend this place and will not book it unless there is AC in the room.
Read More
Joshua
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This property is all about their location close to train, stores and places to eat.. Nice facilities overall but the value is kind of poor for the high cost. If we were to do it again we would stay in another smaller town nearby.
Jacqueline
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We stayed here for 2 nights in the height of August - 3 of us in a family room (2 single beds downstairs and 2 on an upstairs mezzanine). There is no air conditioning but there were 2 fans, which were adequate. The room is very clean and very convenient for walking to the bus stop (which is free with a card from the accommodation) and only 10 mins walk from the railway station. Not a cheap place to stay - but nowhere is in Interlaken. Breakfast costs 25 Swiss Francs per person (which we did not try). Beds were very comfortable. Internet access was good (and free). Staff were very helpful, lending us an electric adaptor as our normal European one didnt match Swiss sockets. It would be good if a kettle was provided in the room. Overall we'd recommend this place to stay.
Read More
Peter
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We understood the main differences between the guest house and the hotel before we went. Guest house doesn’t have hvac and room food get warm and humid without window open. We didn’t get bugs in the room though. The 4 bedroom apartment was adequate for us but being top level with upper beds where there was a slanted ceiling led to bumping heads a few times. Good for small children but not adults. However stairs were very narrow. Ideal a good stay and very conveniently located with lots of options all around.
Read More
Regina
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good location easy access to train station..but needs a bigger fan atleast room a bit warm
Kerri
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great!
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Poor service, problem with key access - 3x faulty, not so friendly environment, reception service could be improved
Amy
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Trying to get to the hotel to park was awful and quite confusing. Thank goodness for a very gracious front desk employee who helped me.
Number of reviews per page
20
40

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Others 4 The Guesthouse by the Hey Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.4
Pleasant
From 221 reviews
Cleanliness

8.0

Room Comfort

7.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Guesthouse by the Hey Hotel

Number of reviews per page
20
40
Top reviews
Lina
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Easy access to Train Station, quite and friendly staff
Gaurav
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The room service didn't clean the room even once during the 5 days stay even when reminded on the front desk. Location is great though for commute, grocery and restaurants.
Jane Marie
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a pleasant stay at the Hey Hotel. The staff were welcoming and very helpful (especially PASCHAL, Andrew and Olivier). the room was clean and comfortable. The only thing I would suggest is adding better lighting in the loft area. Overall, a great experience and we would stay there again.
Naveen
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was hot summer and room didn’t have AC
Jacky
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is clean and convenient to transportation. The onlh thing we are not prepared was there is no air condition inside the room.
Dzmitry
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The location of the hotel is in a great area, located in the heart of the city. Everything close by. The rooms on the other hand were tiny and the beds were uncomfortable.
CYNTHIA
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

At first, I thought we were at the wrong place! It doesn’t look like the typical hotel that we know and the building is old. We were welcomed with a vintage elevator. Our kids were scared to get in but honestly, it was a different but kinda fun experience. When we arrived their lobby was a mess! There were boxes everywhere. The lady receptionist was very nice and accommodating. Since we arrived a little early, she let us store our luggage so we can explore while waiting for our room to be ready. After few hours, we went back to check in, and wow! What a surprise! It’s like a different hotel. It was organized and clean! When we got our keys and enter our room,
Read More
Diana
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Guesthouse lacks the amenities of the main hotel. Our room lacked a coffee maker and or tea kettle, leaving us unable to make coffee. The hotel provided a small coffee urn, but it was empty by 8:30 AM and not refilled. The bed was uncomfortable, with only one small pillow per guest. Additionally, there was no air conditioning, and leaving the windows open made the room noisy and lacked privacy due to the rooms directly across the narrow street. Overall, I would not recommend this place and would not pay the price for a 4-star hotel when it is more akin to a 2-star establishment.
Read More
Gary
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The property has no air conditioning and therefore unpleasant on the 30 plus degree days. Walk in bath / shower was slippery and unsafe. Suggest anyone over 60 avoid the place. No love in this place by management.
John
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The location was ideal for our stay
Nihad
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good hotel in the center of the city.
Dona
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Internet seemed off and on. No air conditioning but sooo glad there was a fan
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We stayed at the Hey Hotel in Interlaken in mid-August and booked three quadruple rooms for our family. The location is excellent, right in the heart of town, and the service was very good—staff were friendly and helpful throughout our stay. However, the rooms were extremely hot during the summer. While fans were provided, they weren’t sufficient to make the rooms comfortable, and the lack of a fridge or cooler made it even more challenging, especially for a family. Despite the great service, the heat made our stay difficult. We would not recommend this hotel during the summer months. I do not recommend this place and will not book it unless there is AC in the room.
Read More
Joshua
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This property is all about their location close to train, stores and places to eat.. Nice facilities overall but the value is kind of poor for the high cost. If we were to do it again we would stay in another smaller town nearby.
Jacqueline
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We stayed here for 2 nights in the height of August - 3 of us in a family room (2 single beds downstairs and 2 on an upstairs mezzanine). There is no air conditioning but there were 2 fans, which were adequate. The room is very clean and very convenient for walking to the bus stop (which is free with a card from the accommodation) and only 10 mins walk from the railway station. Not a cheap place to stay - but nowhere is in Interlaken. Breakfast costs 25 Swiss Francs per person (which we did not try). Beds were very comfortable. Internet access was good (and free). Staff were very helpful, lending us an electric adaptor as our normal European one didnt match Swiss sockets. It would be good if a kettle was provided in the room. Overall we'd recommend this place to stay.
Read More
Peter
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We understood the main differences between the guest house and the hotel before we went. Guest house doesn’t have hvac and room food get warm and humid without window open. We didn’t get bugs in the room though. The 4 bedroom apartment was adequate for us but being top level with upper beds where there was a slanted ceiling led to bumping heads a few times. Good for small children but not adults. However stairs were very narrow. Ideal a good stay and very conveniently located with lots of options all around.
Read More
Regina
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good location easy access to train station..but needs a bigger fan atleast room a bit warm
Kerri
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great!
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Poor service, problem with key access - 3x faulty, not so friendly environment, reception service could be improved
Amy
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Trying to get to the hotel to park was awful and quite confusing. Thank goodness for a very gracious front desk employee who helped me.
Number of reviews per page
20
40