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Gran Melia Arusha
Hotels
9.4
/10
Exceptional
113 reviews
What Guests Say About Their Stay
Ariadna
10.0
/ 10
Our stay at Gran Meliá Arusha was simply outstanding and far exceeded everything we could have imagined. From the very first moment, the hotel impressed us with its elegance, tranquility, and breathtaking natural setting.
We were lucky to stay in a room with stunning views of Mount Meru, waking up every morning to an absolutely magical landscape. The infinity pool is spectacular, perfectly integrated into the surroundings and ideal for relaxing after a day of adventures. The gardens are lush, impeccably maintained, and simply beautiful, creating a peaceful oasis that makes you forget the outside world.
But what truly made our experience extraordinary was the exceptional level of personalized service, especially from Daniel Ramos, Guest Experience Manager. His dedication went far beyond what anyone could expect. When I lost a personal object that seemed almost impossible to recover, Daniel did not stop until he found it. His effort, persistence, and genuine care turned a stressful situation into a story with a perfect ending. This level of attention and humanity is rare to find and made us feel truly valued as guests.
Gran Meliá Arusha is not just a luxury hotel with stunning facilities—it is a place where people truly make the difference. We will forever be grateful for this unforgettable experience and we cannot recommend this hotel highly enough.
We will definitely return.
Didier
10.0
/ 10
We were at the red level. We had the possibilty to have the breakfast on the rooftop. With a incredible view on the Mt. Meru.
Stephen
10.0
/ 10
I travel a lot but rarely review my stays. This one deserves a review as it is one of the finest 5 star hotels I have ever stayed in. The beautiful facility was only topped by the incredible service of the staff. Just as good as it gets!
In the Area
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Simeon Road, Kijenge, Sekei, Arusha Urban, Arusha, Tanzania, 23110
Main Facilities
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Restaurant
Swimming Pool
WiFi
Available Room Types in Gran Melia Arusha
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What's around Gran Melia Arusha
Simeon Road, Kijenge, Sekei, Arusha Urban, Arusha, Tanzania, 23110
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Location
Gran Melia Arusha is a hotel is located at Sekei.
About Gran Melia Arusha
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
Savor your favorite dishes with special cuisines from Gran Melia Arusha exclusively for you.
Gran Melia Arusha is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Gran Melia Arusha.
All facilities in Gran Melia Arusha
Others
Things to Do
- Health club
- Outdoor pool
- Spa
- Garden
Public Facilities
- Others
- Restaurant
- Safety deposit box
- Coffee shop
Food and Drinks
- Bar
- Snack bar
General
- Parking
- Terrace
Business Facilities
- Meeting facilities
- Business center
Connectivity
- Free WiFi
Hotel Services
- Front desk
Nearby Facilities
- Souvenir shop
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Gran Melia Arusha
Important Note
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards and cash
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk is open daily from noon - 6:00 PM. The front desk is staffed during limited hours. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Available rooms at Gran Melia Arusha | 167 |
Number of floors in Gran Melia Arusha | 1 |
Another facilities in Gran Melia Arusha | Health club, Outdoor pool, Spa, Garden, Others |
Frequently asked question in Gran Melia Arusha
What are available facilities at Gran Melia Arusha?
There are top facilites at Gran Melia Arusha such as Restaurant, Swimming Pool, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Gran Melia Arusha?
The standard check-in time at Gran Melia Arusha is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Gran Melia Arusha
Gran Melia Arusha has a 5.0-star rating.
How many floors does Gran Melia Arusha have?
Gran Melia Arusha has 1.
How many rooms are available at Gran Melia Arusha
Gran Melia Arusha has 167.
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More Reviews from Other Guests in Gran Melia Arusha
Overall Ratings & Reviews Gran Melia Arusha
Other sources (113)
9.4
Exceptional
From 113 reviews
Cleanliness
9.6
Room Comfort
9.6
Service and Facilites
9.4
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Traveler Reviews Gran Melia Arusha
Number of reviews per page
20
40
Top reviews
Ariadna
10.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Our stay at Gran Meliá Arusha was simply outstanding and far exceeded everything we could have imagined. From the very first moment, the hotel impressed us with its elegance, tranquility, and breathtaking natural setting.
We were lucky to stay in a room with stunning views of Mount Meru, waking up every morning to an absolutely magical landscape. The infinity pool is spectacular, perfectly integrated into the surroundings and ideal for relaxing after a day of adventures. The gardens are lush, impeccably maintained, and simply beautiful, creating a peaceful oasis that makes you forget the outside world.
But what truly made our experience extraordinary was the exceptional level of personalized service, especially from Daniel Ramos, Guest Experience Manager. His dedication went far beyond what anyone could expect. When I lost a personal object that seemed almost impossible to recover, Daniel did not stop until he found it. His effort, persistence, and genuine care turned a stressful situation into a story with a perfect ending. This level of attention and humanity is rare to find and made us feel truly valued as guests.
Gran Meliá Arusha is not just a luxury hotel with stunning facilities—it is a place where people truly make the difference. We will forever be grateful for this unforgettable experience and we cannot recommend this hotel highly enough.
We will definitely return.
Read More
HENRY
Leisure
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Ac worked good
Hermann Claudius
Business
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
A wonderful Hotel
natasha
Leisure Family
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Everything about this hotel was amazing
Didier
Friends and Family
10.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
We were at the red level. We had the possibilty to have the breakfast on the rooftop. With a incredible view on the Mt. Meru.
Stephen
Friends and Family
10.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
I travel a lot but rarely review my stays. This one deserves a review as it is one of the finest 5 star hotels I have ever stayed in. The beautiful facility was only topped by the incredible service of the staff. Just as good as it gets!
Maddison
Leisure with Partner
6.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
An absolutely stunning hotel but let down by poor communication.
I booked a room on red level for the benefit it offered. On arrival, I went to check in, was told it won’t be long at all. Then waited an hour and a half while checking multiple times how long it would be. Was then told that they were giving me an upgrade to another room and that’s why it took so long. Turns out it was actually due to them having the red lounge closed for renovation but did not communicate this to me in advance. I spent over $850 for one night for my husbands birthday and was let down.
The whole check in process was awful.
The pool and outdoor areas are absolutely gorgeous, so nice to walk through. Unfortunately they were removing tiles outdoors so a lot of banging and crashing was ruining the serenity.
Room was good however the air conditioning in the bedroom did not stay cold. Bathroom vanity is unsealed so looks very dirty due to water stains.
Buffet breakfast and dinner was amazing. Food was delicious. So many options available.
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Patrick
Business
10.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
This hotel is a dream-come-true and is top class. Thanks to the fantastic job done by the hotel manager, the service provided is really perfect. The hotel looks like new and is in perfect condition. The view on the gardens and the Mount Meru is fantastic. This view is stunning from the great bar located on the roof top. Delicious food. Very customer-oriented. I will definitely return to this hotel next time I have to travel to the. Arusha region. Simply perfect.
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Grace
6.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Already wrote something but room was OK for selection but no hair conditioner pilot glasses in bathroom or place to put Ou toiletry bags.
Jeffrey
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Beautiful property and very peaceful
Robert
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Really nice 5* hotel! The view of Mount Meru from our room was great! Staff were super welcoming and friendly! There is an internal workshop/ gift shop in the grounds (Sanaa) which supports people with disabilites - we got some great hand made souvenirs from here!
Verified traveler
Friends and Family
10.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
This was the best hotel to end our safari at. Would’ve wanted to stay longer. Food was great at their restaurants, service impeccable. Beds were so comfy, spa and gym had great amenities, lovely grounds and garden to go around at!
Tumaini
Leisure Family
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Best hotel in Arusha city, no question
Tumaini
Business and Leisure
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Top and grand hotel in the best part of Arusha
Andrew
Leisure Family
2.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Used it as a day hotel after safari... it took 90 minutes to get food at the restaurant so it used up nearly all of our lay over time. I was also told I needed to book two rooms (traveling with kids) for our 2.5 hr (yes, thats correct) stay. I would suggest Four Points Sheraton instead for a lay over hotel
Oyetokunbo
Leisure Family
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Really enjoyed our stay at the Gran Melia. They made you feel welcome from the moment you walk in. The amenities are great. Rooms are comfortable and clean. Staff is very friendly and helpful.
Pritham
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Great service and nice property with lots of greenery and views
Olga
Leisure Family
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
This property is absolutely beautiful. The grounds are fantastic, they grow their own coffee, avocados and other gorgeous plants and flowers. The rooms are beautiful, big and the view of Mount Meru was outstanding. . However, what makes this hotel five stars is the hotel staff. They are amazingly kind, professional, courteous and ready to answer or help in any way needed. The breakfast buffet has a tremendous variety and was delicious. The coffee for the lattes was grown on site. Overall, a fantastic experience! Thank you Gran Melia staff!
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Tim
Friends and Family
10.0
/10
Reviewed 57 week(s) ago
Hotels.com verified review
Really modern and fresh hotel
Ruby Banipal
Leisure
4.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
The property is very nice, and I had a very enjoyable experience at the spa. Unfortunately there were a number of issues with several dining experiences. Steak cooked at the wrong temperatures, food coming out cold, coffee order incorrect. It was likely a one-off but given the number of issues I had I figured it was worth noting. The F&B manager responded swiftly and indicated they were working on (or would be working on) training to meet expectations.
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Number of reviews per page
20
40
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