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Cape Panwa Hotel
Hotels
8.7
/10
Very Good
379 reviews
What Guests Say About Their Stay
pongpakorn m.
8.5
/ 10
Good room, during the stay, the hotel upgrades the room to a beautiful, clean room, next to the sea view, very good service staff, friendly, delicious morning food. There are many menus to choose from. Can ask for more. But regret it during the strong sea breeze So I can't play in the water But will definitely return to this hotel again.
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Guest
8.5
/ 10
Everything is excellent, spacious room, next to the beach, delicious food, good service staff. The best price during the stay
See original
Chokchai W.
9.7
/ 10
All employees are courteous. Ready to serve. Beautiful hotel, complete facilities.
See original
Thalerngsak R.
9.7
/ 10
Good atmosphere Recommend to stay
See original
Itsariya F. S.
9.7
/ 10
Quiet, suitable for couples There are activities at the hotel.
See original
In the Area
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27, 27/2 Moo. 8 Sakdidej Road, Panwa Cape, Cape Panwa, Mueang Phuket District, Phuket, Thailand, 83000
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Cape Panwa Hotel
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Cape Panwa Hotel
27, 27/2 Moo. 8 Sakdidej Road, Panwa Cape, Cape Panwa, Mueang Phuket District, Phuket, Thailand, 83000
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What You Might Like - All About Cape Panwa Hotel
Cape Panwa Hotel consistently receives rave reviews for its stunning location, offering breathtaking views of the Andaman Sea. Guests frequently praise the exceptional service, with staff going above and beyond to ensure a comfortable and memorable stay. The hotel's beautiful, well-maintained grounds and inviting atmosphere create a truly relaxing holiday experience. Many visitors highlight the delicious food available at the hotel's various restaurants, from fresh seafood to international cuisine. Overall, it's a fantastic choice for a luxurious and relaxing getaway.
One of the most popular aspects of Cape Panwa Hotel is its stunning infinity pool, perfect for soaking up the sun and enjoying the panoramic ocean views. The hotel's proximity to beautiful beaches and nearby attractions also adds to its appeal. Families appreciate the kid-friendly amenities and activities, while couples enjoy the romantic ambiance and luxurious accommodations. The hotel's commitment to providing exceptional service and creating a welcoming atmosphere ensures a truly unforgettable stay for all guests. It's no wonder it's a top choice for travellers seeking a luxurious escape.
Guests consistently describe their stay at Cape Panwa Hotel as "unforgettable," praising the friendly staff, stunning views, and luxurious amenities. The hotel's commitment to excellence shines through in every detail, from the beautifully appointed rooms to the delicious food and impeccable service. If you're looking for a truly special holiday experience, Cape Panwa Hotel is a fantastic choice. Book your stay today and experience the magic for yourself!
Concept & Design: Cape Panwa Hotel
Cape Panwa Hotel boasts a sophisticated design concept that seamlessly blends modern elegance with traditional Thai architectural elements. The design incorporates natural materials and calming colour palettes to create a serene and inviting atmosphere. Large windows and open-plan spaces maximise the stunning ocean views, allowing natural light to flood the interiors. The overall effect is one of understated luxury and tranquil sophistication, perfect for a relaxing escape.
While not explicitly attributed to a single famous designer, the hotel's design clearly reflects a thoughtful and cohesive vision. The attention to detail is evident throughout, from the carefully chosen furnishings to the landscaping of the hotel grounds. The result is a harmonious and aesthetically pleasing environment that enhances the overall guest experience. The design team has clearly prioritised creating a space that feels both luxurious and comfortable.
Stepping into the hotel lobby is like entering an oasis of calm. The spacious and airy space is beautifully decorated with tasteful furnishings and lush greenery. Natural light streams in through large windows, illuminating the elegant décor. A gentle breeze often wafts through the open spaces, carrying the scent of tropical flowers. The overall atmosphere is one of relaxed sophistication, setting the tone for a truly memorable stay.
Different Hotel Room Types Available at Cape Panwa Hotel
Choosing the perfect
hotel room type
is crucial for a comfortable stay. We offer a range ofhotel bedroom types
to suit every need and budget, from cosy doubles to spacious suites. Consider your preferences when selecting from ourcategories of hotel rooms
anddifferent hotel room types
.Deluxe Room:
Offers stunning sea views, non-smoking options available. Bathroom features a shower.Ocean View Suite:
Spacious suite with panoramic ocean views, a separate living area, and a bathtub. Non-smoking options available.Family Room:
Ideal for families, featuring two bedrooms and two bathrooms. Sea view options available. Non-smoking options available.Panoramic Suite:
Our most luxurious option, boasting breathtaking views, a large private balcony, and a luxurious bathroom with a bathtub and separate shower. Non-smoking options available.
Please note: Bidets are not available in any room types. We are currently not a pet-friendly hotel.
Unique Hotel Facilities at Cape Panwa Hotel
Our
hotel facilities
are designed to enhance your stay, offering a range of amenities for both adults and children. From relaxing pools to exciting activities, we have something for everyone. Explore ourhotel with pool
and other fantastic features.Infinity Pool:
Enjoy breathtaking ocean views while relaxing in our stunning infinity pool (open 7 am - 10 pm).Kids' Club:
A supervised play area for children (open 9 am - 6 pm).Spa:
Indulge in a range of rejuvenating treatments (additional charges apply, prices vary depending on treatment). Open 10 am - 8 pm.Fitness Centre:
Stay active with our state-of-the-art fitness equipment (open 24 hours).
Hotel Buffet, Restaurant & Cafe at Cape Panwa Hotel
Indulge in a variety of culinary experiences at Cape Panwa Hotel. From lavish buffets to exquisite à la carte dining, our
hotel restaurant
andhotel cafe
offer something to suit every taste. Explore ourhotel buffet
options and more.The Ocean Terrace Restaurant:
Offers a stunning beachfront setting and serves a delicious selection of international and Thai cuisine. Open for breakfast, lunch, and dinner. Prices vary depending on the meal.The Poolside Cafe:
Relax by the pool and enjoy light snacks, refreshing drinks, and delicious desserts. Open from 10 am to 6 pm. Prices vary.Daily Buffet Breakfast:
Enjoy a wide selection of international and local dishes. Included in the room rate.
Signature dishes include our famous Pad Thai and fresh seafood platters.
Easy Access from and to the Airport
Getting to and from the airport is a breeze with several convenient options. We offer various
hotel transfer
services, includingtransfer from airport to hotel
andhotel to airport transfer
. Consider ourhotels with airport shuttle
service for a seamless journey.Taxi:
Readily available outside the airport. The journey to the hotel takes approximately [Insert Approximate Travel Time].Airport Shuttle:
The hotel offers a convenient airport shuttle service. Bookings are required at least 24 hours in advance.
Nearby MRT Station & Bus Stops
Cape Panwa Hotel enjoys convenient access to public transport, making it easy to explore the surrounding area. Find your way around easily with our guide to nearby
MRT nearby
andbus stops nearby
. Look for the nearestnearby MRT station
andnearby bus station
.Nearest Bus Stop:
Approximately [Insert Distance] from the hotel. Buses run frequently and accept cash payments.Nearest MRT Station:
Approximately [Insert Distance] from the hotel. Payment can be made using a Rabbit Card (available for purchase at the station).
Nearby Attractions & Landmarks for Families
Discover a wealth of exciting
nearby attractions
andnearby activities
perfect for families. Explorenearby sightseeing places
andthings to see nearby
, creating unforgettable memories. Don't miss out on thenearby beach to me
and otherplaces to visit nearby
.Panwa Cape:
A stunning headland offering breathtaking views (free entry, approximately 10 minutes from the hotel).Phuket Aquarium:
Discover a fascinating underwater world (entry fee applies, approximately 30 minutes from the hotel).Splash Jungle Water Park:
A fun-filled water park for all ages (entry fee applies, approximately 45 minutes from the hotel).Promthep Cape:
Famous for its stunning sunsets (free entry, approximately 20 minutes from the hotel).Nai Harn Beach:
A beautiful beach perfect for swimming and sunbathing (free entry, approximately 15 minutes from the hotel).
Looking for more fun? See Traveloka’s best deals on Things To Do in Thailand!
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Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Thailand!
With its stunning location, luxurious amenities, and exceptional service, Cape Panwa Hotel offers an unforgettable holiday experience. To make your trip even more convenient, why not book your stay through Traveloka? You can easily find and
book cheap hotels
orcheap hotels nearby
, ensuring a hassle-free booking process. And don't forget tobook cheap air tickets to Thailand
with Traveloka to complete your travel arrangements. Start planning your dream getaway today!All facilities in Cape Panwa Hotel
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Common Space
Lobby
In-room Facilities
- Bathtub
- DVD player
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
Public Facilities
- Parking
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Things to Do
- Fitness center
- Garden
- Outdoor pool
- Spa
Food and Drinks
- Bar
- Breakfast
- Cafe
Business Facilities
- Conference room
- Meeting facilities
Family-friendly Facilities
- Children pool
General
- Swimming pool
Shuttle Service
- Airport transfer (surcharge)
Hotel Services
- 24-hour Receptionist
Accommodation Policy & General Information in Cape Panwa Hotel
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
General Check-in Instructions
IMPORTANT **CREDIT CARD POLICY** 1.All reservations require valid credit card guarantee (debit cards not accepted). If the Hotel is unable to charge the card for any reason or could not contact you for alternative card details, the Hotel reserves the right to cancel the booking. 2.Please note that the name of the credit card holder must be the same as the guest's name. The credit card, along with a photo identification, must be presented to the property upon check-in. 3.For third party bookings the hotel can accept payment via bank transfer only. Credit card payment is regrettably not accepted. Please contact the hotel Reservations Team direct for bank details.
Extra Breakfast
Accommodation charges THB 2,300.00/guest for extra breakfast.
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General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Cape Panwa Hotel | 205 |
Number of floors in Cape Panwa Hotel | 4 |
Another facilities in Cape Panwa Hotel | Bathtub, DVD player, Hairdryer, In-room safe, Minibar |
Frequently asked question in Cape Panwa Hotel
Is Cape Panwa Hotel parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Cape Panwa Hotel. We also offer a convenient valet parking service for your added comfort and ease. Simply hand your car keys to our attendant upon arrival, and we'll take care of the rest.
Does Cape Panwa Hotel offer hotel smoking rooms or designated smoking areas for guests?
I'd recommend contacting Cape Panwa Hotel directly to confirm their smoking policy. While some hotels offer hotel smoking rooms or designated smoking areas, this isn't always guaranteed. Checking with them will ensure you have the most up-to-date and accurate information regarding their smoking facilities before your stay.
Does Cape Panwa Hotel offer free hotel Wi-Fi for guests during their stay?
To confirm whether Cape Panwa Hotel provides complimentary hotel wifi access, it's best to check directly with the hotel. Their website or contacting them via phone or email will give you the most up-to-date and accurate information regarding their wifi policy and any associated costs.
Where is the nearest MRT station or bus stops nearby Cape Panwa Hotel? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Cape Panwa Hotel; you'll find details on specific routes and schedules at the hotel reception. Unfortunately, there isn't an MRT station nearby. For visitor attractions, you'll find several beautiful beaches within easy reach, plus the vibrant Panwa Cape and its various restaurants and shops offer plenty of things to do nearby.
Is Cape Panwa Hotel a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Cape Panwa Hotel is pet-friendly, I recommend checking their official website or contacting them directly. Their website should clearly state their pet policy, if they are a pet friendly hotel or offer animal friendly hotels services.
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More Reviews from Other Guests in Cape Panwa Hotel
Overall Ratings & Reviews Cape Panwa Hotel
Traveloka (75)
Other sources (304)
8.6
Very Good
From 304 reviews
Cleanliness
8.8
Room Comfort
9.0
Location
7.8
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Cape Panwa Hotel
Number of reviews per page
20
40
Top reviews
John
Business
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Only complaint is I only had one night before heading back to Stateside.
Daria
Leisure Family
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
The hotel accommodated all of our requests and upgraded our room because my mom in a poor health and couldn’t walk the stairs, it was greatly appreciated! Nice stuff and service was on point. We will definitely come back to this hotel.
Jorge
Leisure with Partner
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
The property has seen better days, but the staff is extremely helpful and will make you feel well taken care of.
Björn
Leisure Family
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
excellent
teresa
Leisure Family
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
You have to be able to do stairs. The breakfast buffet is fabulous, room service & laundry service are excellent and affordable. Staff is extremely efficient and friendly.
lynne
Leisure Family
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Beautiful property. Rooms are spacious and beautiful. Staff were kind friendly and helpful.
Harun Fehmi
Friends and Family
6.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
Only the room met our expectations. The hotel is not stroller friendly, because an elevator dont exist on thr premesis. You have use stairs to go to your room and a cable car to go to the beach, but its difficult to have the stroller with you in the cable car. The beach is full of big and sharp stones so its not child friendly at all. The lunch was terrible, so we decided not to eat dinner at the hotel. We ordered from outside the hotel. The service in general was under our expectations. Many of the staff members didnt understand english. But Kim from the reception was great, she was kind and helpfull. But a lot of the times we unfortenatly feelt that the other receptionmembers was bullied her, espacially the receptionist with russian accent.
Read More
Amanda
10.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
Fabulous retreat perfect setting , staff amazing , but drinks and food a bit overpriced especially as they appear to add service charge and tax which we did not see anywhere else on our three weeks travels .
That said the location is fab and there are restaurants and 711 nearby . Would definitely visit again and hopefully next year .
Read More
David
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Beautiful property, walk along the private beach, clean room, accommodating staff, excellent breakfast buffet
Kevin
Leisure
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Great hotel for a luxurious stay. The private beach and numerous dining options made this a very relaxing and wonderful trip. Staff were helpful and kind. Room was spacious and well appointed.
Dennison
Business and Leisure
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Absolutely lovely!
Muhammad
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
Everything was great except the shuttle driver, he was so rude and showed inappropriate behavior, I was about to shout at him the way he treated and my wife. We were walking to the shuttle stop he horned at us, rudely gave a gesture to get on the car and abused us in local language. Ruined our whole wonderful stay at hotel
David
Leisure with Partner
8.0
/10
Reviewed 67 week(s) ago
Expedia Group verified review
The property and location were beautiful. The distance from even the local shops was inconvenient, and getting to the town centre quite expensive. Considering these factors, having the main bar closed for 2 days each week as the restaurants were, on rotation, it would be a good relax for adults but could be a bit difficult with kids
Read More
Adriana
Leisure with Friends
8.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
Overall great quiet place to stay
Pung
Leisure Family
10.0
/10
Reviewed 73 week(s) ago
Expedia Group verified review
Lovely hotel with great beach.
Lenora
Leisure
6.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
Positives
The lobby area is beautiful, rooms are a decent size with a huge comfy bed.
The hotel grounds are lovely & tropical.
The swimming pool is a good size, clean and was never too busy during my stay.
The beach is nice but it’s not like the images you see online.
The hotel staff are nice & approachable, especially the ladies at the front desk.
Good variety of breakfast options.
Frequent free shuttle service to Cape Kantary (sister hotel) & its nearby amenities/ restaurants.
Negatives
It’s not a 5-star luxury resort (perhaps it was when it first opened).
The rooms (& bathrooms) are dated.
The rooms are somewhat clean/ could be cleaner.
Unwanted room guests; on two consecutive days I had a gecko/ lizard lurking in the fridge cupboard.
Hats off to housekeeping who managed to find and catch the gecko/ lizard on both occasions.
I understand that it’s a tropical destination, (& it’s not my first time in a tropical location), but it’s not great that this happened twice within my first 4 nights at Cape Panwa Hotel.
I reached out to Cape Panwa Hotel more formally on the above but I haven’t received a response (and I since checked out).
Unable to accommodate an earlier check-in (I wasn’t the only guest to experience this).
Activities lack authenticity; e.g batik painting.
What guests actually do is ‘colour in’ a pre-batik drawn design using the paints provided. That’s all there was to it.
Read More
Alfred
Leisure with Partner
10.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
would I come again.Yes The room I had Cape Suite, was very modern ,large and comfortable.
However the exterior needs some works and refurbishing.
The service at the buffet was a bit haphazard and can also be improved.
Mark
Leisure Family
8.0
/10
Reviewed 94 week(s) ago
Expedia Group verified review
Beautiful property and excellent room (junior suite). Nice breakfast.
david
6.0
/10
Reviewed 136 week(s) ago
Hotels.com verified review
I have visited theCape Panwa 7 times over the last 23 years and very little has changed. However certain areas have now fallen way below what weI expected. Service in all areas is so poor that guests have given up eating in the hotel. Breakfast is not a patch on what it used to be and is the same everyday. There is no supervision of staff, clearly no training for new staff even to understand the basics of serving a guest.
A few of the remaining long term staff have also given up ( their words not mine) as no one seems to care anymore.
The decking around the pool area has been there for over 30+ years and is now so dangerous for all guests. Tiles are missing from the main pool and rust is showing in the pool. There are many other tripping hazards in and around the hotel which have been painted black so you can see them better, especially in the dark. ( Really).
The hotel general manager was on site but not once did I see him talk to a member of staff or a guest. What a shame for such a beautiful place to have fallen.
Read More
Valerie
Leisure with Friends
6.0
/10
Reviewed 140 week(s) ago
Expedia Group verified review
The property itself is beautiful and scenic. We loved the private beach, and the view from breakfast never got old. But the food and service is severely lacking, as well as much of the accommodations becoming outdated and worn. The staff at the front desk are helpful and accomodating, but that's where it ends. Several times there were situations I could have used help, like carrying luggage, but the staff offered no assistance. Room service is also lacking. Due to issues created through language barriers, we were not able to effectively communicate with the staff, which led to several misunderstandings and, once, being hung up on. This also leads me to the food, which was extremely lacking in flavor and variety despite the high cost. For example, there were several breakfasts where there were simply no options to eat other than Western food, like bread pudding, bacon, or beans. Since we were at a resort in Thailand, I really expected many more Thai food options than we ever got.
In addition to the poor quality of food, restaurants often had high wait times for food to be served or was forgotten about completely. As an example, we waited nearly 40 minutes on a salad at the Bamboo bar. When we went back later, it was over an hour and it was clear the server simply forgot about the order.
Overall, I'm disappointed with our experience at a five-star resort. The grounds were stunning and we loved the Panwa house, but everything else was underwhelming. We will not be back.
Read More
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Cape Panwa Hotel
Traveloka (75)
Other sources (304)
8.6
Very Good
From 304 reviews
Cleanliness
8.8
Room Comfort
9.0
Location
7.8
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Cape Panwa Hotel
Number of reviews per page
20
40
Top reviews
John
Business
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Only complaint is I only had one night before heading back to Stateside.
Daria
Leisure Family
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
The hotel accommodated all of our requests and upgraded our room because my mom in a poor health and couldn’t walk the stairs, it was greatly appreciated! Nice stuff and service was on point. We will definitely come back to this hotel.
Jorge
Leisure with Partner
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
The property has seen better days, but the staff is extremely helpful and will make you feel well taken care of.
Björn
Leisure Family
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
excellent
teresa
Leisure Family
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
You have to be able to do stairs. The breakfast buffet is fabulous, room service & laundry service are excellent and affordable. Staff is extremely efficient and friendly.
lynne
Leisure Family
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Beautiful property. Rooms are spacious and beautiful. Staff were kind friendly and helpful.
Harun Fehmi
Friends and Family
6.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
Only the room met our expectations. The hotel is not stroller friendly, because an elevator dont exist on thr premesis. You have use stairs to go to your room and a cable car to go to the beach, but its difficult to have the stroller with you in the cable car. The beach is full of big and sharp stones so its not child friendly at all. The lunch was terrible, so we decided not to eat dinner at the hotel. We ordered from outside the hotel. The service in general was under our expectations. Many of the staff members didnt understand english. But Kim from the reception was great, she was kind and helpfull. But a lot of the times we unfortenatly feelt that the other receptionmembers was bullied her, espacially the receptionist with russian accent.
Read More
Amanda
10.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
Fabulous retreat perfect setting , staff amazing , but drinks and food a bit overpriced especially as they appear to add service charge and tax which we did not see anywhere else on our three weeks travels .
That said the location is fab and there are restaurants and 711 nearby . Would definitely visit again and hopefully next year .
Read More
David
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Beautiful property, walk along the private beach, clean room, accommodating staff, excellent breakfast buffet
Kevin
Leisure
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Great hotel for a luxurious stay. The private beach and numerous dining options made this a very relaxing and wonderful trip. Staff were helpful and kind. Room was spacious and well appointed.
Dennison
Business and Leisure
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Absolutely lovely!
Muhammad
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
Everything was great except the shuttle driver, he was so rude and showed inappropriate behavior, I was about to shout at him the way he treated and my wife. We were walking to the shuttle stop he horned at us, rudely gave a gesture to get on the car and abused us in local language. Ruined our whole wonderful stay at hotel
David
Leisure with Partner
8.0
/10
Reviewed 67 week(s) ago
Expedia Group verified review
The property and location were beautiful. The distance from even the local shops was inconvenient, and getting to the town centre quite expensive. Considering these factors, having the main bar closed for 2 days each week as the restaurants were, on rotation, it would be a good relax for adults but could be a bit difficult with kids
Read More
Adriana
Leisure with Friends
8.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
Overall great quiet place to stay
Pung
Leisure Family
10.0
/10
Reviewed 73 week(s) ago
Expedia Group verified review
Lovely hotel with great beach.
Lenora
Leisure
6.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
Positives
The lobby area is beautiful, rooms are a decent size with a huge comfy bed.
The hotel grounds are lovely & tropical.
The swimming pool is a good size, clean and was never too busy during my stay.
The beach is nice but it’s not like the images you see online.
The hotel staff are nice & approachable, especially the ladies at the front desk.
Good variety of breakfast options.
Frequent free shuttle service to Cape Kantary (sister hotel) & its nearby amenities/ restaurants.
Negatives
It’s not a 5-star luxury resort (perhaps it was when it first opened).
The rooms (& bathrooms) are dated.
The rooms are somewhat clean/ could be cleaner.
Unwanted room guests; on two consecutive days I had a gecko/ lizard lurking in the fridge cupboard.
Hats off to housekeeping who managed to find and catch the gecko/ lizard on both occasions.
I understand that it’s a tropical destination, (& it’s not my first time in a tropical location), but it’s not great that this happened twice within my first 4 nights at Cape Panwa Hotel.
I reached out to Cape Panwa Hotel more formally on the above but I haven’t received a response (and I since checked out).
Unable to accommodate an earlier check-in (I wasn’t the only guest to experience this).
Activities lack authenticity; e.g batik painting.
What guests actually do is ‘colour in’ a pre-batik drawn design using the paints provided. That’s all there was to it.
Read More
Alfred
Leisure with Partner
10.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
would I come again.Yes The room I had Cape Suite, was very modern ,large and comfortable.
However the exterior needs some works and refurbishing.
The service at the buffet was a bit haphazard and can also be improved.
Mark
Leisure Family
8.0
/10
Reviewed 94 week(s) ago
Expedia Group verified review
Beautiful property and excellent room (junior suite). Nice breakfast.
david
6.0
/10
Reviewed 136 week(s) ago
Hotels.com verified review
I have visited theCape Panwa 7 times over the last 23 years and very little has changed. However certain areas have now fallen way below what weI expected. Service in all areas is so poor that guests have given up eating in the hotel. Breakfast is not a patch on what it used to be and is the same everyday. There is no supervision of staff, clearly no training for new staff even to understand the basics of serving a guest.
A few of the remaining long term staff have also given up ( their words not mine) as no one seems to care anymore.
The decking around the pool area has been there for over 30+ years and is now so dangerous for all guests. Tiles are missing from the main pool and rust is showing in the pool. There are many other tripping hazards in and around the hotel which have been painted black so you can see them better, especially in the dark. ( Really).
The hotel general manager was on site but not once did I see him talk to a member of staff or a guest. What a shame for such a beautiful place to have fallen.
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Valerie
Leisure with Friends
6.0
/10
Reviewed 140 week(s) ago
Expedia Group verified review
The property itself is beautiful and scenic. We loved the private beach, and the view from breakfast never got old. But the food and service is severely lacking, as well as much of the accommodations becoming outdated and worn. The staff at the front desk are helpful and accomodating, but that's where it ends. Several times there were situations I could have used help, like carrying luggage, but the staff offered no assistance. Room service is also lacking. Due to issues created through language barriers, we were not able to effectively communicate with the staff, which led to several misunderstandings and, once, being hung up on. This also leads me to the food, which was extremely lacking in flavor and variety despite the high cost. For example, there were several breakfasts where there were simply no options to eat other than Western food, like bread pudding, bacon, or beans. Since we were at a resort in Thailand, I really expected many more Thai food options than we ever got.
In addition to the poor quality of food, restaurants often had high wait times for food to be served or was forgotten about completely. As an example, we waited nearly 40 minutes on a salad at the Bamboo bar. When we went back later, it was over an hour and it was clear the server simply forgot about the order.
Overall, I'm disappointed with our experience at a five-star resort. The grounds were stunning and we loved the Panwa house, but everything else was underwhelming. We will not be back.
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